Warranty in the UK - Galaxy S II Q&A, Help & Troubleshooting

Hello, forumers.
I want to ask whether there is an additional warranty for the phone provided by Samsung on top of the one provided by the actual seller. I want to know whether I can rely on that one in the case that the original seller's waranty is made void or I am not able to rely on it.
This is because I am buying the phone new but from ebay.

If you are worried about the warranty, then I would recommend buying it from the high street, or a network, certainly not via Ebay.
Is the ebay seller a business, or individual? There are different rules for each. But I wouldn't trust ebay/paypal in either case, too much potential for trouble.

24 months warranty: http://www.samsung.com/uk/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY
I haven't had experience of Samsung, but HTC and SE are both fine at honouring warranties when I've bought stuff from E-bay, so I guess samsung will be too.

Hopefully you're correct. But if they implement the same procedures as they do for their 'out of service area' HDDs, then they won't touch it with a barge pole. You need to know the source of the phone and how reliable/respectable the ebay seller is.

Maybe I should try contacting Samsung then. The guy says the phone hasn't been opened (he bought 2 units) and purchased from expansys anyway so I guess the warranty is directly with Samsung. Plus I wonder what Expansys would ask for in the event I have to return the phone.

SOG act UK responsibility lies with the seller .
However Samsung do honour genuine warranty cases that is you as purchaser with a receipt etc .
jje

Spoke to Samsung on the phone. They said I have to have an initial proof of purchase i.e. the invoice of the actual buyer. Doesn't sound too bad.

Related

How long is the HD2 UK warranty?

As the title says..
Also know any good UK repair sites to send my phone off to?
Thanks
all electronic products sold in the uk carry a 1 year manufacturers warranty against hardware faults and most software issues. ("fit for use") they do not have to refund the cost of returning it to them, and they shouldn't charge you for them returning it to you, unless there is no fault found in which case they can charge a shipping and handling fee.
if you bought it from eg. carfonewarewolf with a sim/contract or on contract from a network, then they should be your first point of contact, and again, it's usually a year, though if you bought it with no sim, just plain bought it, then they can simply refer you to the manufacturer.
(standard 30 day new product rules apply, for first 30 days always go back to where it was bought and they should replace it.)
samsamuel said:
all electronic products sold in the uk carry a 1 year manufacturers warranty against hardware faults and most software issues. ("fit for use") they do not have to refund the cost of returning it to them, and they shouldn't charge you for them returning it to you, unless there is no fault found in which case they can charge a shipping and handling fee.
if you bought it from eg. carfonewarewolf with a sim/contract or on contract from a network, then they should be your first point of contact, and again, it's usually a year, though if you bought it with no sim, just plain bought it, then they can simply refer you to the manufacturer.
(standard 30 day new product rules apply, for first 30 days always go back to where it was bought and they should replace it.)
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Thank you very much. Looks like im out of warranty by 3 months or so Typical. Looks like Ill have to look for a repair shop
I asked HTC UK this question and was told 2 year warranty. They also confirmed my warranty end date.
Quote: "the warranty is 2 years from purchase"
I was having issues with the phone being in car kit mode, but WD40 the usb port and gave it a clean; seems to have solved it as I was dreading having to get a new phone/pay for repair. Luckily I still have a years warranty.
xandraw9 said:
Quote: "the warranty is 2 years from purchase"
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in that case i stand corrected. I can say i've never dealt with an electronics dealer that offered more than one year, unless you pay of cousre, heh.
@op if you do speak to HTC, let us know if they say yes or no.
Ill give them a call tomorrow.
Been reading up their website and they say 1 year from purchase, and also..
Examples of Non Warranty chargeable repair due to Misuse and / or accident includes: Damage to the charger connector socket pins through use of undue force.
http://service.europe.htc.com/Warrenties.aspx
http://service.europe.htc.com/terms.aspx
kanesw said:
Ill give them a call tomorrow.
Been reading up their website and they say 1 year from purchase, and also..
Examples of Non Warranty chargeable repair due to Misuse and / or accident includes: Damage to the charger connector socket pins through use of undue force.
http://service.europe.htc.com/Warrenties.aspx
http://service.europe.htc.com/terms.aspx
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Mostly the warranty of electronic products is 1 year; but some sores (in combination with the manufacturer) gives one year plus = 2 years.
But don't forget, warranty is only valid on production errors; and only on the device it self. Batteries and accessories have only 6 months warranty

Warranty?

I'm seriously considering the purchase of a Galaxy Note (and a few other devices.) I want to purchase an i717 and root unlock and flash a different modem to have it work on TMO. I can't seem to find any i717's for sale anywhere without a contract. So I'm looking at ebay. I've found a few that are BNIB. My question is, would the Samsung manufacturer warranty still be in effect? And is the Squaretrade warranties worth it?
Samsung should still honor the warranty. And I have never used squaretrade myself. If I need a warranty service for a phone I get my warranties from a dealer for Consumer Priority Service (CPS). http://www.networkingrus.com/Products-WARRANTIES_ACCIDENTAL.html Get the accidental warranty so no matter what you do to your phone it is covered. You send it to them with a check for $25 for return shipping and they either fix it, replace it, or refund your money. Had an Australian Telstra HTC HD2 warrantied through them. They repaired it good as new 3 times for a broken casing and broken digitizers.
I would contact CPS first to make sure they will sell you the warranty. If squaretrade would, they should but call them first.

What will happen when UK retailers stock the Nexus 10?

Currently Samsung UK will not repair any Nexus 10's as they insist that it is entirely Google's responsibility and they don't even have the device registered on their system. When retails such as Currys PC World UK begin to stock the nexus 10 who will deal with any faulty items after the retailers return period?
The retailers themselves, I presume
I assume that at present, as the tablets are only available to purchase through Google, it is Google's responsibility to repair/refund or whatever else may need doing to them, and Samsung are just the supplier.
Whereas when you can purchase them through retail outlets such as PC World, they themselves will be directly responsible for repairs/returns etc as they are the retailer, and Google is the supplier.
First port of call is always the retailer, it is their responsibility to contact the supplier if needs be.
joeyh51 said:
I assume that at present, as the tablets are only available to purchase through Google, it is Google's responsibility to repair/refund or whatever else may need doing to them, and Samsung are just the supplier.
Whereas when you can purchase them through retail outlets such as PC World, they themselves will be directly responsible for repairs/returns etc as they are the retailer, and Google is the supplier.
First port of call is always the retailer, it is their responsibility to contact the supplier if needs be.
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Thanks, I always assumed it was the manufacturer who made the product and so was responsable for any warranty repairs.
Under UK law the RETAILER is responsible. When you buy something you enter into a contract with the retailer and if there is a problem the retailer has to deal with it, the manufacturer has no responsibility... of course, manufacturers can choose to offer assistance with defective and/or broken products but there is no legal requirement for them to do so.
Once had a problem with a TV purchased from Argos and ended up having to research the relevant UK laws so that I could start quoting law at them to get them to replace the TV. It worked and I got a new, larger TV from them

Extended Warranty / Protection for Lumia 920

The Lumia 920, which I bought at Microsoft store back in February of this year, stopped charging via wireless. I took it to the Microsoft store to see what can be done (expecting Apple like treatment) and the store manager gave me 2 options:
1. To have the phone sent to Nokia for repairs - the warranty center will check the phone and let me know if the repair is within warranty.
2. Exchange the phone for a new one, but only if I buy a 2 years extended warranty for $99. He said he will wave the $50 replacement fee this time only.
I did go with option #2 and walked away with the new phone. The problem is that the new phone has a headphones jack issue - the sound only plays from the right headphone. I suspect if i take the phone back it will be exchanged for a new one outside of extended warranty.
So my question is: Did I make a mistake for buying the extended warranty? I have a feeling that this phone will be out of date (and possibly not supported by MSFT) before the 2 years extended warranty runs out. $99 is the 1/5 of the price of the new phone...
Thoughts?
You bought an extended warranty. That now covers the phone with the headphone issue. Your old phone no longer exist and everything is about the new one. That being said you should be able to get the new one fixed at no charge. I also think the MS store ripped you off. They should not be able to legally require you to buy an extended contract to get a phone replaced. Honestly I would fight this since we are dealing with a 600 USD phone here that should be replaced for free as long as it is with in warranty. Also does the extended warranty cover things like drops or water damage? If not then you wasted your money on the warranty. The AT&T extended warranty which cost an extra 9 bucks a month covers ANYTHING that can or could happen to phone rather accidental or on purpose for the length of the contract. I could drop it then back my car over it and they would replace it no questions asked.
Solarenemy68 said:
You bought an extended warranty. That now covers the phone with the headphone issue. Your old phone no longer exist and everything is about the new one. That being said you should be able to get the new one fixed at no charge. I also think the MS store ripped you off. They should not be able to legally require you to buy an extended contract to get a phone replaced. Honestly I would fight this since we are dealing with a 600 USD phone here that should be replaced for free as long as it is with in warranty. Also does the extended warranty cover things like drops or water damage? If not then you wasted your money on the warranty. The AT&T extended warranty which cost an extra 9 bucks a month covers ANYTHING that can or could happen to phone rather accidental or on purpose for the length of the contract. I could drop it then back my car over it and they would replace it no questions asked.
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That was the first option he was offered from the store. They do not have to replace the device on the spot, they are allowed to send it in for repair. At least, that's how our law in germany is, not sure about other countries.
Localhorst86 said:
That was the first option he was offered from the store. They do not have to replace the device on the spot, they are allowed to send it in for repair. At least, that's how our law in germany is, not sure about other countries.
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Unless Germany is just strange, there really is no law that dictates this. It is just what most have accepted as the norm and so the businesses use such policies becuase they can and no one knows better. As the paying customer you have a right to decide ho it is handled if it is under warranty. Typically you just ask then to give you a new phone on the spot and then they do whatever with the bad one. The usually will send it in for repair then sell it as a refurbished unit. Sometimes rather than a new phone they will offer you a refurb which many times is better becuase it has all the known issue of a new unit fixed.
Of course this all does not really matter now as what done is done but in the future, as a paying customer it helps to know your rights and not to let the business take you for a ride.
Solarenemy68 said:
Unless Germany is just strange, there really is no law that dictates this. It is just what most have accepted as the norm and so the businesses use such policies becuase they can and no one knows better. As the paying customer you have a right to decide ho it is handled if it is under warranty.
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This is definatelly not true for germany. In germany Law dictates that the customer has to allow the seller/manufacturer to fix a broken device or item 3 times in a reasonable ammount of time. Court orders have proven that this means a shop can send the item in for repair and is not forced to either give you a brand new phone or a "rental" unit. He can also offer you to nullify the sales contract and refund you (note: offer, not force). If the seller decides to replace the phone, he still is not forced to replace it on the spot but in a reasonable ammount of time it takes for a replacement unit to arrive. If the seller/manufacturer fails to deliver a fully working product after the third try (note that the law does not explicitly state "third try" or "three times" but again uses the wording "reasonable" - which courts have often ruled to be three or four times) you can demand he refunds you the full price of the item.
EDIT: I can also not believe that other countries, including the US, can by law force the seller to replace the item on the spot. It's simply not reasonable as it would require the seller to keep a sufficient stock of devices in storage he can effectively not sell to customers as they need to be held back for "replacements".
Localhorst86 said:
This is definatelly not true for germany. In germany Law dictates that the customer has to allow the seller/manufacturer to fix a broken device or item 3 times in a reasonable ammount of time. Court orders have proven that this means a shop can send the item in for repair and is not forced to either give you a brand new phone or a "rental" unit. He can also offer you to nullify the sales contract and refund you (note: offer, not force). If the seller decides to replace the phone, he still is not forced to replace it on the spot but in a reasonable ammount of time it takes for a replacement unit to arrive. If the seller/manufacturer fails to deliver a fully working product after the third try (note that the law does not explicitly state "third try" or "three times" but again uses the wording "reasonable" - which courts have often ruled to be three or four times) you can demand he refunds you the full price of the item.
EDIT: I can also not believe that other countries, including the US, can by law force the seller to replace the item on the spot. It's simply not reasonable as it would require the seller to keep a sufficient stock of devices in storage he can effectively not sell to customers as they need to be held back for "replacements".
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I never said it was a law, but buyers right. They do not have to replace it on the spot unless the customer asks to do so. Most don't becuase they do not know they have that right. So no a store does not keep stock becuase they very rarely have to replace a phone on the spot.
Solarenemy68 said:
I never said it was a law, but buyers right.
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If it is not in the law, how can it be buyers right? There has to be a law governing the rights and dutys of all parties involved in a purchase.

[Q] Original i9100?

Can anyone tell my how to know if 'am buying a original i9100? Is there some code that seller can tell my or smth like that? I know Samsung stop manufacturing them, but i found this one @ aliexpress.com it looks like a seller is from China so how big of a chance this one is a fake?
http://www.aliexpress.com/item/I910...ne-Android-2-3-Wi-Fi-GPS-8-0MP/961094606.html
Without physically looking at the phone you're being sold, you have no reliable way of knowing whether it's fake or not. You're trusting the seller in these instances (though Samsung no longer manufacturing the phone isn't an issue; the phone is still be sold all over the place by carriers/other legit sellers so there's obviously plenty still around).
Maybe someone bought from here some phone or smth ? This shop for me is good because I can use web money and in Seller Guarantees section:
Guaranteed Genuine
If the product is proved to be counterfeit, the seller will compensate you two (2) times the amount you paid for the product (shipping costs excluded). AliExpress will also fully refund the original cost price.
And all reviews are positive with 5-4 stars so this one should be legit I guess

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