Apparently my dell got broken by me, and at the service said they will have to charge me instead fix it under warranty.
Can you tell me how hard do I have to push the charger in to break the "plastic pins" that keeps the metal pins in one piece, so the motherboard would stay intact? Or how badly I have to manipulate with streak to damage the whole thing?
I'm very confused with this. Dell charges normally, but is slow, from time to time unresponsive, display changes colors, people i call can't hear/understand me.
This is lasting for 5/6 months. I really needed it, so I didn't take it to repairment immediately. The first time I took it, guys did only factory reset and recalibration. Said it passes all tests, and gave it back. (two months after i got it, 9 months ago). But it worked fine for a few weeks (normal use) and then started acting stupid. I was very tolerant!
I just wonder if the mobile company is trying to fool me over. Was the motherboard broken before? Could they mess with the plastic thingy and blame me?
Does anyone have these kind of problems?
Related
I just can't freaking stand it.
Starting about three weeks ago I have been having major problems with my Streak doing spontaneous restarts. I tried everything. Nothing worked.
I went as far as to use the Wiki instructions to install a version one generation old on the phone so that it would do an over the air update to the current release, which it did. Didn't help. Whenever I used the phone for a long call or to play a game or use navigation, anything that kept it actually doing something for several minutes, it would start rebooting. Sometimes it would freeze to where I had to pull the battery. I even bought a disposable phone while on vacation so I could have something I could count on.
So last week I called Dell support and described what is going on. When the tech heard the symptoms and that I had already done a factory reset and fresh loads and more factory resets, he quickly decided to replace the phone.
I have had the phone since April 2011 and in May I dropped it in my living room. It has worked perfectly but does have a crack in the glass that is purely cosmetic and is not why I tried to get it replaced. The phone has worked perfectly until recently.
I'm banging my head on the desk because, wouldn't you know it, the phone has been working perfectly since I called in. We didn't do anything, just talked about the phone, and it has had one restart in the last week. As a test, I used the Navigator for the 30 mile commute home from work. My wife called me, the phone answered, worked flawlessly on speaker, and when she hung up the Navigator came right back up as smooth as you could ask for. The one game I play right now (Grave Defense) has worked flawlessly except for one restart in the middle of a game. I couldn't ask for the phone to be better.
So what do I do when the replacement arrives? I'm not sure if I trust the phone not to start screwing up again, but I'm going to be sending back a phone that is apparently working fine but has a cracked glass. We all know the entirely reasonable conclusion they will come to.
So what should I do?
Maybe you should call Dell and tell them that the screen is cracked. Find out if they will even take it back. They may not, and wind up charging you for the new one. I've not heard of them doing this, mind you, but it sounds possible.
They may just tell you to send in the old one anyway, but you may as well let them know that the screen is cracked, since they are going to find out when they get it. Hopefully since you already have a return authorization, it wont matter...
Has anyone noticed it seems to be easier to get a replacement since they EOL'd the Streak?
Sent from my Dell Streak using Tapatalk
Maybe they're trying to clear out stock?
I had no problem sending it back with the cracked glass as long as the problem had nothing to do with the glass. Now the damned thing is working, so I have an issue with it.
I really don't understand this phone. I didn't change anything and it is like a different phone.
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Oh, I thought the screen cracked after you called them.
Nevermind. As long as you disclosed the cracked screen, don't hesitate to send it back. If it was bad once, no reason to think it wont be again.
There are definitely some flaky ones.
From some posts I've read, it does seem as though they are being unusually friendly about returns lately. Prolly just my imagination...
Sent from my Dell Streak using Tapatalk
slaydog said:
As long as you disclosed the cracked screen, don't hesitate to send it back.
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Oh, I never said I did that. I don't want people to think they are knowingly taking back units with cracked screens. The tech didn't ask if it had ever been dropped and I didn't see the point in volunteering the information as it had nothing to do with the problem I was having. I know that is not exactly taking the high road, but as I said, the screen isn't why I'm exchanging it. I considered swapping my cracked screen and the unbroken one from the replacement and sending my flaky phone back with the good screen, but they would probably notice that the phone had been dismantled and assume that is the source of the problem. I'm between a rock and a hard place here, but it's my own fault. I'm probably going to end up with a bill for the replacement phone, but I'll cross that bridge when I come to it.
I'm mostly just astonished at how freaking strange the behavior of this phone is. It was working fine then lost its mind for about three weeks and then decided that it was going to start working the way it is supposed to again with no interference from me. It was flaky in the morning, I did nothing to it, and that afternoon it started behaving itself.
Well, it froze up good yesterday. Tried everything short of swinging a dead cat over my head in a cemetary at midnight and got it working again, just in time to retire it.
When I got home the replacement was waiting for me. Smooth as silk. I played the hell out of my new favorite time sucking game last night (Stupid Zombies) and not a single hiccup. I'd love to lose some of the extra apps, but I think I am going to leave well enough alone this time. Now I need to find out how much Dell is going to bill me for returning a unit with a cracked screen, but I'll worry about that when it happens.
Last night my phone was working fine, when I went to bed it was charging and still working. When I woke up this morning the screen was black, with no response. I tried to get into recovery and download mode with no luck. I tries these steps to get into download mode except for the usb jjg The phone is rooted and a rom has been flashed, but I did that a couple of weeks back. I have no idea how this could have happened. Also when I plug it in to charge there is no response from the phone. The screen stays black no matter what I do.
Also about a week ago, I dropped my phone outside, it was in torrential rain over night. The next day when I found it, it booted up no problem and has been working perfectly until today.
Does anyone have any ideas or solutions?
I'd really appreciate any help,
Dillon
I'd faced the same issue once. In this state, even if the phone is connected for charging, all that happens is the phone becomes warm. I tried everything and the final solution was to get it replaced. My phone was covered under warranty.
rajasiman said:
I'd faced the same issue once. In this state, even if the phone is connected for charging, all that happens is the phone becomes warm. I tried everything and the final solution was to get it replaced. My phone was covered under warranty.
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Unfortunately mine is not, I guess I could get a replacement motherboard then, are they easy to replace yourself?
The only replacement motherboard you'll be getting is a 2nd hand one; Samsung don't sell new motherboards (unless you're paying one of their service centres to replace it).
Given it was exposed to water 'overnight' & given it sounds like you used it immediately after water exposure (as opposed to immediately shutting the phone down, removing the battery & leaving it in a bag of rice for a week undisturbed), there's a fair chance even a motherboard replacement won't help if other components are damaged.
Water + electronics = unhappy ending.
Might want to start looking for another phone.
MistahBungle said:
The only replacement motherboard you'll be getting is a 2nd hand one; Samsung don't sell new motherboards (unless you're paying one of their service centres to replace it).
Given it was exposed to water 'overnight' & given it sounds like you used it immediately after water exposure (as opposed to immediately shutting the phone down, removing the battery & leaving it in a bag of rice for a week undisturbed), there's a fair chance even a motherboard replacement won't help if other components are damaged.
Water + electronics = unhappy ending.
Might want to start looking for another phone.
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Yeah I did use it straight away, not the smartest move I must admit. I guess I will, just annoying having to buy a new phone. Thanks for the info, and thanks for reminding me about the bag of rice, in case something like this happens to me again.
Hi guys,
My phone seems to be hard bricked: black screen, nothing happens when trying to charge it, not possible to put it in DL mode, and even usb jig is not working.
Now I'm fully aware of the risks that go with a bad flash, but what is weird in my case is that it happened out of nowhere: I was on stock rom, phone was suffering from a bad case of slowdowns/random freezes/etc so I decided to put CM 11 on it. Like a phoenix my phone rose from his ashes, battery was holding for a full day instead of the usual 3 hours, no more freezes... but then after 2 days of working like a charm, I just found it plain dead on my desk.
Has it ever happened to anyone, suffering that kind of brick a few days after flashing but not during the actual procedure ? Does anyone has a potential solution other than replacing the MB ? (not really worth it on a 2 years old phone IMO, since there is little chance that I will stumble upon a free MB, and I'm not even sure that it would solve anything anyway)
Thanks for your help !
Nothing to do with the flash. Fact - electronics fails/dies. All the time. All electronics. Often without warning & for no apparent reason other than that's the nature of electronics. I don't know why people are so surprised when this type of thing happens.
Motherboard replacement or new phone - a motherboard replacement will fix the phone; one or more components on the motherboard have obviously died.
http://www.parts4repair.com/categories/Samsung-Repair-Parts/ seems to stock reconditioned motherboards for the S2......double figure prices rather than mid triple figure prices for a new phone.....you do the math.......
My wife says I'm a phone geek....She's probably right
Please can anybody with experience of galaxy s6 repair help.
A couple of weeks ago I turned of my s6 one night, next morning I tried to turn it on but it wouldn't, it was completely unresponsive, black screen no lights, the phone has never been dropped or damaged in anyway or been anywhere near water.
When it was switched off the battery was almost fully charged, so I knew it wasn't a dead battery but I tried the charger anyway. There was no charging light and the back of the phone near the rear camera got quite hot within a couple of minutes. I tried a soft reset but it didn't work.
So then I took it to a local phone shop for repair. The guy in the shop said that he'll send the phone of the workshop for a diagnostic. Anyway he called up and said the motherboard is faulty and needed to replaced. Now he phoned up again and the guy who is fixing the phone is now saying the screen also needs to be replaced, apparently the backlight is not working. Now I know amoled screens do not have any backlight, so I asked him what exactly is wrong with the screen as it's a amoled screen it doesn't have a back light, he said he doesn't know just the engineer said the backlight doesn't work. He said the repair would cost £149.
My question can a faulty motherboard damage the screen? is he what he is saying plausible or is he trying a con?
Thanks in advance for any reply's.
bossrat45 said:
Please can anybody with experience of galaxy s6 repair help.
A couple of weeks ago I turned of my s6 one night, next morning I tried to turn it on but it wouldn't, it was completely unresponsive, black screen no lights, the phone has never been dropped or damaged in anyway or been anywhere near water.
When it was switched off the battery was almost fully charged, so I knew it wasn't a dead battery but I tried the charger anyway. There was no charging light and the back of the phone near the rear camera got quite hot within a couple of minutes. I tried a soft reset but it didn't work.
So then I took it to a local phone shop for repair. The guy in the shop said that he'll send the phone of the workshop for a diagnostic. Anyway he called up and said the motherboard is faulty and needed to replaced. Now he phoned up again and the guy who is fixing the phone is now saying the screen also needs to be replaced, apparently the backlight is not working. Now I know amoled screens do not have any backlight, so I asked him what exactly is wrong with the screen as it's a amoled screen it doesn't have a back light, he said he doesn't know just the engineer said the backlight doesn't work. He said the repair would cost £149.
My question can a faulty motherboard damage the screen? is he what he is saying plausible or is he trying a con?
Thanks in advance for any reply's.
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A faulty motherboard can damage the screen (in various ways). All screens have backlight (except for screens like the old Nokia 3310 had) so the layers of your screen might be damaged or have leaked since there is a fluid "sticking" the layers together. This is (obviously) not a software problem, but I would like to know if you were rooted, had any custom ROMs/kernels and did you have XPosed installed. How did you root and did you have a custom recovery?
All my statements are afaik (as far as I know) and based upon real life experiences, if anything I wrote is wrong, feel free to correct me as we are all learning .
Thanks for the reply, I hadn't rooted the phone, all I had done was replace the vodafone firmware to stock firmware as I was no longer on vodafone and wanted to remove all the bloatware, but that was many months ago and everything was working fine.
I just find it odd that a perfectly working phone can be damaged so badly for no obvious reason, it wasn't plugged into the charger, I just turned it off one night put it on my desk, tried to turn it on next morning and it was dead.
So does the repair seem legit to you? I am just a bit weary as I know how easy it would be to charge for parts that aren't necessary. Also is there anyway I could check if the screen has really been changed as the display on my phone was in perfect condition, not a single mark or scratch or any thing to identify it against a brand new screen.
bossrat45 said:
Thanks for the reply, I hadn't rooted the phone, all I had done was replace the vodafone firmware to stock firmware as I was no longer on vodafone and wanted to remove all the bloatware, but that was many months ago and everything was working fine.
I just find it odd that a perfectly working phone can be damaged so badly for no obvious reason, it wasn't plugged into the charger, I just turned it off one night put it on my desk, tried to turn it on next morning and it was dead.
So does the repair seem legit to you? I am just a bit weary as I know how easy it would be to charge for parts that aren't necessary. Also is there anyway I could check if the screen has really been changed as the display on my phone was in perfect condition, not a single mark or scratch or any thing to identify it against a brand new screen.
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Hmmm, okay.
If you have the right tools you can probably make a mark with a marker or something that won't damage the screen and then when they "replace" it you can check if it is still there. By the way, I don't mean on the screen but on that metal part on the underside of the screen. If you don't want to make such a thing because you maybe don't have the necessary tools, make a tiny scratch that you can locate but won't affect using the phone or not visible unless you really take a close look. If you don't want to do that you can take it to an official Samsung retailer or send it to them (this is probably the most recommended option).
Unfortunately the phone already at the repair shop, I got a call a few days ago telling me that the logic board was damaged and needed to be replaced, I agreed to that repair, now he called again today and said the display also needs to be changed. That's why I'm a bit suspicious, I can understand how the motherboard maybe faulty and may have died, but the display also? maybe he damaged the display when trying to change the motherboard or he's charging for unnecessary work or maybe he's telling the truth and the faulty motherboard killed the display, I don't know.
I was wondering if there's something in the firmware which keeps count of the number of times a part has been replaced or how long the display has been used for or a way I can check the date of the display manufacture without opening the phone.
bossrat45 said:
Unfortunately the phone already at the repair shop, I got a call a few days ago telling me that the logic board was damaged and needed to be replaced, I agreed to that repair, now he called again today and said the display also needs to be changed. That's why I'm a bit suspicious, I can understand how the motherboard maybe faulty and may have died, but the display also? maybe he damaged the display when trying to change the motherboard or he's charging for unnecessary work or maybe he's telling the truth and the faulty motherboard killed the display, I don't know.
I was wondering if there's something in the firmware which keeps count of the number of times a part has been replaced or how long the display has been used for or a way I can check the date of the display manufacture without opening the phone.
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Unfortunatly, no,but if the phone is working after the repair that means it is fixed! If not, they will give you a replacement since they test everything to make sure it works.
Man I gotta say I'm super bummed out. My battery recently crapped out on me, so I replaced it on my own because I just hit outside my two year warranty.
Well yesterday my phone shutoff randomly and is now bootlooping over and over, and nothing has resolved the issue (flashing factory software etc). So I now have a completely useless Nexus 6p that is in perfect physical condition with a crapped out set of cores that wont allow the phone to boot. I know there's the custom kernel that allows the phone to run off the power efficient cores and I certainly recognize the time spent and the skill required to create something like that. I'm just salty that my expensive phone is now a paper weight.
I made the mistake of buying this direct from Huawei an not from google (it was a better deal at the time and now I see why) and they all but laughed at me when I asked for assistance in replacement for the battery issue, and I didnt even bother asking them about a replacement now that the phone is completely dead.
I talked to google just for laughs and they told me what I knew I would hear, that I didnt buy it from them so I was screwed. I guess long story short is that out of all the devices I've owned this has probably been one of the best while it worked and the worst I've ever experienced when things went wrong. Right at the two year mark it self destructs? I still have my original htc evo that works! lol
/EndRant :silly:
If you want to donate it for parts, I need a new metal housing and LCD for mine.
Mine is still running on all 8 cores and battery replacement was done in August of last year and is still running fine.