Related
I just can't freaking stand it.
Starting about three weeks ago I have been having major problems with my Streak doing spontaneous restarts. I tried everything. Nothing worked.
I went as far as to use the Wiki instructions to install a version one generation old on the phone so that it would do an over the air update to the current release, which it did. Didn't help. Whenever I used the phone for a long call or to play a game or use navigation, anything that kept it actually doing something for several minutes, it would start rebooting. Sometimes it would freeze to where I had to pull the battery. I even bought a disposable phone while on vacation so I could have something I could count on.
So last week I called Dell support and described what is going on. When the tech heard the symptoms and that I had already done a factory reset and fresh loads and more factory resets, he quickly decided to replace the phone.
I have had the phone since April 2011 and in May I dropped it in my living room. It has worked perfectly but does have a crack in the glass that is purely cosmetic and is not why I tried to get it replaced. The phone has worked perfectly until recently.
I'm banging my head on the desk because, wouldn't you know it, the phone has been working perfectly since I called in. We didn't do anything, just talked about the phone, and it has had one restart in the last week. As a test, I used the Navigator for the 30 mile commute home from work. My wife called me, the phone answered, worked flawlessly on speaker, and when she hung up the Navigator came right back up as smooth as you could ask for. The one game I play right now (Grave Defense) has worked flawlessly except for one restart in the middle of a game. I couldn't ask for the phone to be better.
So what do I do when the replacement arrives? I'm not sure if I trust the phone not to start screwing up again, but I'm going to be sending back a phone that is apparently working fine but has a cracked glass. We all know the entirely reasonable conclusion they will come to.
So what should I do?
Maybe you should call Dell and tell them that the screen is cracked. Find out if they will even take it back. They may not, and wind up charging you for the new one. I've not heard of them doing this, mind you, but it sounds possible.
They may just tell you to send in the old one anyway, but you may as well let them know that the screen is cracked, since they are going to find out when they get it. Hopefully since you already have a return authorization, it wont matter...
Has anyone noticed it seems to be easier to get a replacement since they EOL'd the Streak?
Sent from my Dell Streak using Tapatalk
Maybe they're trying to clear out stock?
I had no problem sending it back with the cracked glass as long as the problem had nothing to do with the glass. Now the damned thing is working, so I have an issue with it.
I really don't understand this phone. I didn't change anything and it is like a different phone.
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Oh, I thought the screen cracked after you called them.
Nevermind. As long as you disclosed the cracked screen, don't hesitate to send it back. If it was bad once, no reason to think it wont be again.
There are definitely some flaky ones.
From some posts I've read, it does seem as though they are being unusually friendly about returns lately. Prolly just my imagination...
Sent from my Dell Streak using Tapatalk
slaydog said:
As long as you disclosed the cracked screen, don't hesitate to send it back.
Click to expand...
Click to collapse
Oh, I never said I did that. I don't want people to think they are knowingly taking back units with cracked screens. The tech didn't ask if it had ever been dropped and I didn't see the point in volunteering the information as it had nothing to do with the problem I was having. I know that is not exactly taking the high road, but as I said, the screen isn't why I'm exchanging it. I considered swapping my cracked screen and the unbroken one from the replacement and sending my flaky phone back with the good screen, but they would probably notice that the phone had been dismantled and assume that is the source of the problem. I'm between a rock and a hard place here, but it's my own fault. I'm probably going to end up with a bill for the replacement phone, but I'll cross that bridge when I come to it.
I'm mostly just astonished at how freaking strange the behavior of this phone is. It was working fine then lost its mind for about three weeks and then decided that it was going to start working the way it is supposed to again with no interference from me. It was flaky in the morning, I did nothing to it, and that afternoon it started behaving itself.
Well, it froze up good yesterday. Tried everything short of swinging a dead cat over my head in a cemetary at midnight and got it working again, just in time to retire it.
When I got home the replacement was waiting for me. Smooth as silk. I played the hell out of my new favorite time sucking game last night (Stupid Zombies) and not a single hiccup. I'd love to lose some of the extra apps, but I think I am going to leave well enough alone this time. Now I need to find out how much Dell is going to bill me for returning a unit with a cracked screen, but I'll worry about that when it happens.
Working perfectly yesterday, dead this morning - I received it *exactly* 4 months ago. Put in on to charge last night and the green light was showing as normal this morning, but when I went to use it, well... Nothing. Tried all the usual: battery pull, other battery, connect to computer, get into recovery, jig, etc, etc..nothing apart from a stubbornly dead phone. After speaking to the retailer and to Samsung CS, I dropped it off at a service centre (thankfully there is a small one a mile up the road from where I live). It's on stock ICS but rooted and obviously I couldn't, erm let's say "tidy things up" so fingers crossed that it can be revived without them finding out
I am bit miffed right now to be honest (to put it nicely) as I have never had a phone die on me in the last 15 years. I did keep my S2 though so at least I have a phone to use in the meantime!
Hope my S3 won't do that to me.
Sent from my GT-I9300 using xda app-developers app
unlucky man, I wouldn't worry about the rooting issue, if its dead for you it will be dead for them as long as its not just the battery, they'll probably strip it for parts and bin the rest.
Hi all, overnight my phone is dead. Did with it during night. I can not start it, I can not do anything with it. It is only 4 and some day after purchase. What is going on?
da.trute said:
unlucky man, I wouldn't worry about the rooting issue, if its dead for you it will be dead for them as long as its not just the battery, they'll probably strip it for parts and bin the rest.
Click to expand...
Click to collapse
Yeah, I'm *really* hoping it's properly dead... It's most definitely not the battery itself, at least that would have been easy to sort out!
I'm going to pitch in with a last resort tip that I have seen reported to work rarely, and is used also on hard drives.
Seal in plastic bag and in the freezer overnight, sounds ludicrous but always worth a try as a last ditch attempt for those without warranty!
Bought mine 2 weeks ago. Exactly 1 week later woke up stuck to the initial samsung galaxy sIII letters and nothing i'd do would make it past that. Had not rooted or done anything to the phone so i didn't even try anything, went to the store and got it replaced. It did reboot randomly a couple of time during that week.
In the store, they were the very definition of assholes about it, not peacefull at all and i was fully expecting it. They said they were doing me a favor by replacing it (i do know otherwise, according to the law they must replace it within 15-30 days of purchase, even if there's no reason), didn't want to replace the battery or the back cover. I agreed to stay with the back cover because acording to them "was scatched", although i swear to the best of my abilities i could not see anything but a very smooth surface on the back cover, so whatever. I did not agree to not having the battery replaced though. I asked the dude if he could prove my phone wasn't malfunctioning because of the battery and since he couldn't, he had no choice but to replace it after a few phone calls.
This was on a fnac store in Portugal, to whoever knows it. This is the same store that agreed to reimburse my money if i needed to return a laptop when i was buying it but lied to my face telling me they said nothing of the sort when i was actually returning it making me take credit in their stores instead for a value of about 1000 euros. I managed to get my money back through trading credits for money to friends who needed to buy stuff over 1 year but it says a lot about how much of a scumbag they can be.
The only reason i went to them is because they were the only store around on boat with the 30% discount campaign samsung did recently and i took the chance to get the phone 30% cheaper.
Nothing wrong with my new unit ever since.
So I have seen several threads on this. Need your guys help.
This is what I had before **** hit the fan.
Droid DNA
Rooted/S-Off/Unlocked
CM 10.2 Nightlies
In working condition when I went to sleep....
So what happen, who knows. I was playing D.O.T before hitting the sack. Battery was at 48% before locking the screen. Thought about charging my phone but decided that my HTC One needed to be charged first. Fast forward 6hrs later, HTC One giving me the green light that its good to go but my Droid is not tuning on. NO CHARGE Light, NO USB CONNETION, NO LIFE. I thought that maybe phone must have died. Bit weird though as it was only 6 hrs and I have never seen any of my phones die in 6hrs and screen off.
I did all of the available troubleshooting as I can think of.
Hold Volume - & Power Button - 30 Secs NO GO
Hold Volume + & Power Button - 30 Secs NO GO
Hold Volume +&- / Power Button - 2 mins NO GO
No go... thought maybe system may have been stuck or super deep sleep.
Apparently i dont have warranty with Best Buy. they scammed me, screw them, for another topic... So
Pulled back battery cover...
Unscrewed the screws that hold battery cable. Pulled out and waited 10 min before replugging it back in. NO GO.....
Took apart phone, took MOBO out, USB chip, top chip that hold the SIM, left everything out for about 12hrs, took a break and put everything together NO GO
So I consolidated with some friends and they had some success on their about this matter.....
Connect USB into Computer for 10 min then battery reset by Volume -+ and Power Button for 2 min NO GO
Charged for 12rhs Via Computer and did above NO GO
Charged for 12hrs via Power outlet NO GO
At this point Im leaning towards hard brick but idk how, didnt really do anything last night. Just sat there next to my other phones. No auto updates or anything that would require system reboot of anything of the sort.
At this time I have no charge light, no sign of life, and im about out of options at this time. I would send out to JTAG team to get it fixed but I dont have the cash to send out. My concern is that I recently bought the phone back in July and now Im bummed that it deosnt work. Money well spent but now a brick. Reverted back to my Note 2 and Moto X for the time being but would like to have her back up and running as I personally liked the phone.
Anyone recommend any option that I havet listed above or is there a way I can JTAG the sucker at home?
Also, as you can imagine from the the above, I have no way to adb and try to force something in it if software related....
*sigh....
http://forum.xda-developers.com/showthread.php?t=2458112
Sounds like its becoming a normal......
Tell verizon your charger port just stopped working and you tried multiple chargers and it still won't charge until it powered off. They'll replace it.
Sent from my HTC6435LVW using xda app-developers app
Wow, you've got an HTC One, Moto X, Droid DNA AND a Note 2?
Sorry, not helping.
Sounds like the board possibly took a dump... Just speculation...
Sent from my HTC6435LVW using XDA Premium HD app
So called Verizon and told them that my phone has does not turn on at all. they troubleshooted with me on the phone.....
Nothing worked......
They said that they would send one out but I had to ask....
I have a small crack on the screen and that it didn't affect the phones ability to be used right. They said that well they could replace it but if the phone is serviced and they find out that the crack was some how the main reason that it was the problem (Keep in mind this is Verizon we're talking about) they would slap on the the full price of the phone on my bill.....
To my knowledge and experience sounds like the board took a crap and even if the replaced the screen, the board would still need to be changed out. If they say it was the screens fault, I cant say it wasn't it was the board because they'll question why I think that and how would I know, did you open it?
I did save the void sticker and it does show small signs that I was in there but I hate to risk having my account charged at full price for a phone.
Such a dilemma as its a brand new phone besides the crack in the screen. I talked to my coworkers about this and they said I could wait for a DNA to come in as a sale or total lose and try to snag the MOBO but who's to say that phone isn't blacklisted or worse.
All of the phones I have are what I call Frankenstein phones. I work in a shop that repairs cell phones/xboxs/ps3/computers and we pay for broken crap. Most of the time its a screen problem. They dont get insurance and dont take care of their phones so I scrap them and use different parts from other phones to build one. The only phones I eve bought was the DNA, Droid Razr, well most droid serious going back to OG..... just a Droid person.... stick it to IOS and Apple, lol.....
But back to the problem, I could wait for something to come in but again, they usual call VZW and blacklist it and then only good for screen, usb chip, and SIM/earphone jack chip.
What bothers me is that I bought the phone with my own money versus having parts come in and just putting them together so having a brand new toy break hits hard.....
I tried to see if there is any at home JTag is available but all i find is links to send it out to online place that services everyone....
Try a different battery. Maybe in those 6 hours the battery the battery discharged below the "point of no return". No battery, no nothing... Even a super bricked DNA will light the led when charging... But take out the battery and you dont get anything...
Sent from my HTC6435LVW using Tapatalk 4
masterchiefb117 said:
So called Verizon and told them that my phone has does not turn on at all. they troubleshooted with me on the phone.....
Nothing worked......
They said that they would send one out but I had to ask....
I have a small crack on the screen and that it didn't affect the phones ability to be used right. They said that well they could replace it but if the phone is serviced and they find out that the crack was some how the main reason that it was the problem (Keep in mind this is Verizon we're talking about) they would slap on the the full price of the phone on my bill.....
To my knowledge and experience sounds like the board took a crap and even if the replaced the screen, the board would still need to be changed out. If they say it was the screens fault, I cant say it wasn't it was the board because they'll question why I think that and how would I know, did you open it?
I did save the void sticker and it does show small signs that I was in there but I hate to risk having my account charged at full price for a phone.
Such a dilemma as its a brand new phone besides the crack in the screen. I talked to my coworkers about this and they said I could wait for a DNA to come in as a sale or total lose and try to snag the MOBO but who's to say that phone isn't blacklisted or worse.
All of the phones I have are what I call Frankenstein phones. I work in a shop that repairs cell phones/xboxs/ps3/computers and we pay for broken crap. Most of the time its a screen problem. They dont get insurance and dont take care of their phones so I scrap them and use different parts from other phones to build one. The only phones I eve bought was the DNA, Droid Razr, well most droid serious going back to OG..... just a Droid person.... stick it to IOS and Apple, lol.....
But back to the problem, I could wait for something to come in but again, they usual call VZW and blacklist it and then only good for screen, usb chip, and SIM/earphone jack chip.
What bothers me is that I bought the phone with my own money versus having parts come in and just putting them together so having a brand new toy break hits hard.....
Click to expand...
Click to collapse
I have had similar issues. This has happened to me at least twice with the same dna I have. When I tried to charge it the orange light would not even come on.
My solution was to open it up and unplug the battery. If you have not done this yet you probably should. There are two tiny screws holding it onto the motherboard, take those off and pop the ribbon off the motherboard. After that, put it back together and try to turn it on. Make sure your power button gets lined up correctly. If you need to, check some tutorials on youtube on how to take the dna apart.
masterchiefb117 said:
I tried to see if there is any at home JTag is available but all i find is links to send it out to online place that services everyone....
Click to expand...
Click to collapse
might try to PM @Zarboz .. beens is you fix stuff and he has a JTAG service maybe youll can work something out or if you read his profile he will do it for free with some conditions ... sorry .... and good luck
i have taken the phone apart already, down to the last bolt and sticker in there. nothing..... I tried a different battery from another DNA, no dice. So I can rule out that battery didnt past it point of no return but also means Im still stuck with a brick phone.....bwaaaaaaaa
To anyone who has this problem
I've repaired my DNA two times for this reason. I've try everything, I've taken it apart completely and reassembled and nothing. I end up buy one with a broken screen to salvage the motherboard and BINGO. Got it back to life. (about a year ago)
The second time I got the same problem and just ordered a salvaged motherboard from EBAY. Got it working back again (this was 3 or 4 months ago).
Today guess what happend again??... It died yet again. Same thing... No life whatsoever.
After this I'm pretty sure this is the same fault over and over again. Just a poor quality motherboard, it just dies after some time. For me it took from 1 year to 3 or 4 months. Every time the only component that I swapped was the mainboard, nothing else.
I'm tired of spending money on a phone that by now I'm sure i'll die again. :crying:
This is very sad because I love this phone too much just to let it collect dust on the bottom of a drawer. It reminds me of my old HD2.
I will probably try and find yet another board for it on EBAY.
I know it's stupid to fix something that will almost inevitably die again. But thats love I guess.....
This is just my personal experience with this issue. Please try every other solutions before you buy a replacement board.
PS: sorry about my english. It is not my primary language.
Its sad how common ive seen this issue around the Internet and still no straight forward fix or reason. Just casjy playing some og angry birds and my DNA just decides to turn off. RIP I guess, it was a good run.
My dna died today.
I have not taken it apart yet, but I guess I have tried all the other alternatives.
So a couple of days ago I noticed my power button on top was not responding very well, hmmm. Thought maybe it was because of my case or some debris got lodged in there. Took case completely off and cycled power button several times but made no difference. It does still work, as in power the phone on and off but you have to push on harder than what it use to be.
Looked online at youtube and related posts, was gonna look at fixing the phone myself. Holy crap, to take this phone apart is a pretty good ordeal and more than likely you will need a new outer case after all is said and done. Went down to local ATT store today and talked to them, and at first lady was like what's the problem, I can power it on and off. I said, well I can too but you have to mash on it a bit to do it, and once I put my case back on it's really gonna get more difficult. Get a new one and compare it, so she did and said she could hardly tell the difference, well I can, the new one has a positive click for each push of the button, which mine did too up til two days ago.
After reading online, I see this is a fairly common issue with the HTC ONE, which ticks me off since it's only 6 months old. Hell my HTC INC, was 4 years old and never had a problem besides just getting slow. Anyway, she brought a new one, or maybe it was newly reconditioned, I don't know, and then loaded it up and said here you go. I asked her if it was a 64gb model like mine, she wasn't sure, so I looked and it wasn't unfortunately. So she put in the warranty order for another one coming to my house. Bums me out bigtime, since I had this one all soff, unlocked, rooted and the whole shot plus as far as I know there was no pixels dead or lifting of the screen or gaps between speakers, and the whole plethora of problems that plague this model of phone, so who knows what my newly refurbished model will bring.
I'm contemplating whether I should even bother relocking bootloader before I mail the phone back in. Any body else run into power button issues?
Had a launch Nexus 6p that I bought from the google store, I never purchase extended warranties and have never needed one since every device I've ever owned since my Treo 650 has lasted well beyond its useful life but was still perfectly functional. Hell, I still have a S3 rocking for my kid and it works fine all these years later.
A few months ago I started having the 15% shut off error. Noticed it, wasn't a huge deal because I rarely use the device that low. Few days ago it started getting progressively worse and now the device will turn off between 30-50% depending on the day. Obviously this isn't ideal.
Never had a device do that, ever. Was pretty disappointed actually as this is an obvious hardware issue and was contemplating skipping on Nexus / Pixel devices in the future, heck was even thinking of having an affair with an IPhone for a bit. It had been a long time (since the 3g) and sometimes change is good. The 6p and 5x have had a number of issues, enough that there are class action suits floating around.
Anyway, I wasn't going to call Google. I mean this device was well past warranty, no extended was purchased so why bother calling right? Well I got a wild hair and decided to do just that. Setup a return call and a minute later had someone calling me back.
Explained the issue, told him I wasn't sure if there was anything they could recommend or do but wanted to check. 5 minutes later he is sending me the email for RMA and new device.
Now technically Google didn't have to anything. I know that, I'm appreciative of their efforts to keep me happy. I never asked for nor demanded a replacement, it was offered and for that I am very grateful. I'm not sure if the class action lawsuits over 5x and 6p issues are causing them to be extra cautious, I don't know if this is really par for the course with them. I've never had issues in the past and hope I never do in the future.
Obviously it is preferable for the user to not have to deal with this crap but how a company responds to these issues is important. Easy to sing praise at a company for developing the perfect device that lasts you 4 years when most probably dump it in 2. Harder when the POS you bought is starting to die 14 months in and on hospice at 16 months and the issues are severe enough that class action is talked about. Either way, Google deserves some credit for stepping up to the plate when they didn't have to. I'm a happy user.
I can't say this will occur for everyone with the same issue. What I will say is that if you're out of warranty, don't let that keep you from calling and talking about the issue.
Thank you Google and the Google support staff. Service like that will keep me in Pixels and whatever from the google store forever.
I may try this soon because mine is doing the same thing...
I had the same issue on my XL.... shutting off with no warning after 2-4 hours at about 40-50%, yet I could boot into recovery and stay there until at least 20%. So had accelerated battery loss and an early shutoff.
Bought it open-box off Swappa, so had no Google receipt, but on a whim, opened a support issue (text) from my 6P, which worked fine. I was offered an exchange no-problem. I chose to send in my phone first and had the replacement in less than a week.
FWIW, I think my issue started when I flashed May update and charged it after using a QC 2.0 charger. I usually use a Qi charger and charge it overnight.
I had exactly the same, well outside the standard 1 year warranty. Used the online agent chat to explain the early shut off problem. They instantly suggested an RMA, I didn't have to beg or ask for a replacement. I Ended up getting a brand new phone in its retail box. I saw someone else in another thread say Google offered a full money refund as they didn't have a like for like replacement available. Well done Google!
I got a refurb.
That's awesome to hear. I think they're taking the bad press very seriously.
that was nice of them !
happy for you , btw. i quite often read about this issue from users.
but how exactly does it power off??
does it shut down by its own? like a complete shutdown?
leondestiny said:
that was nice of them !
happy for you , btw. i quite often read about this issue from users.
but how exactly does it power off??
does it shut down by its own? like a complete shutdown?
Click to expand...
Click to collapse
Yup, just shuts down. If you try and reboot it is as if you are at 1%. Before shutting down it will show 15% or 30% left on the battery and then boom shutting down.
Aridon said:
Yup, just shuts down. If you try and reboot it is as if you are at 1%. Before shutting down it will show 15% or 30% left on the battery and then boom shutting down.
Click to expand...
Click to collapse
so you have had it since launch ? meaning nearly 2 years or so?
i have mine since about a year now, i hope i wont experience the same issue.
the only thing i experienced was statusbar clock freezing on me sometimes.
and very slight graphical glitches within certain apps.
Colchiro said:
I got a refurb.
Click to expand...
Click to collapse
Me too. I have another 5 months with Nexus Protect.
Refurb came in today and what a total POS. Shuts off randomly from 30 seconds to 20 minutes. You can see the battery % getting all crazy from 93% to 73% to 83% then boom off. Going to call google tomorrow to let them know. Stupid thing died half a dozen times between setup and the apps finishing to download. They must have absolutely zero quality control over at their refurb center.
This will be my last Huwei device and my wife won't buy another LG product either. They really screwed the pooch on that device gen.
Giving me a full refund. Just have to send in both devices.
Mod please feel free to merge the two threads I looked on the first page and saw nothing when I posted.
How long did it take after doing the email stuff for people to get the replacement? People that got refurbished ones how did they look? My replacement is about to be ordered. google customer service is pretty awesome.
kornklown69 said:
How long did it take after doing the email stuff for people to get the replacement? People that got refurbished ones how did they look? My replacement is about to be ordered. google customer service is pretty awesome.
Click to expand...
Click to collapse
I love Google. They just took my word that I'd tried everything and couldn't sort it and sent a refurbished phone. It works perfectly and I love it! Now and then when you call you get the odd person who is hard to talk to but that is usually someone in an Indian call centre that doesn't really understand my problem. It took under a week for me. It can take up to two weeks but you should really get it within 5 working days.
I have the same horrible battery issue and am speaking to Google now. Do you think I should mention that I also have a cracked screen (but this is not why I am trying to get a replacement at all)? Or do you think I should say nothing and they wont have an issue still replacing it when I send it in?
EDIT: Nevermind, I mentioned it to the support person and assured him that it was not the reason for wanting a replacement and he said they cannot make the same exception anymore, but if I wanted, they could send me an advance refurb but then they'd bill me for the screen which would not be covered. He is having trouble telling me the screen cost though first...
Not sure if it's worth that for just a refurb at this point. POS phone. I told him I'll hold off for now.
I didn't opt for the "advanced" replacement (where they ship a phone first and charge my CC), yet they appeared to have shipped my refurb shortly after I shipped mine. I got my refurb about 3 business days after shipping mine and confirmation about 5 days after I had my phone that they had received my defective one. My refurb looked great (as did my defective phone)
Talked to support on chat and they took care of me (even though i didn't have a warranty and my phone is 2 years old) as a one time courtesy. Google customer service is pretty awesome! phone will be here within a few days. ?
google took care of me as well. my replacement will be in tomorrow. I have had my 6p since launch. only swapped out because of the obvious battery issue.
I'm facing the battery issue too, but the problem is that I live in Brazil and the 6P wasn't officially released here. I bought mine during a trip to US last year. I was thinking about buy a battery and try to replace it by myself but I'm afraid of shatter the camera glass during the disassemble.
So here is my question: how long is taking in average to get the refurb (in advance)? I'll be in Round Rock (near Austin) for a whole week next month but I'm not sure if it's enough time to do this exchange.
fabiocastilhos said:
I'm facing the battery issue too, but the problem is that I live in Brazil and the 6P wasn't officially released here. I bought mine during a trip to US last year. I was thinking about buy a battery and try to replace it by myself but I'm afraid of shatter the camera glass during the disassemble.
So here is my question: how long is taking in average to get the refurb (in advance)? I'll be in Round Rock (near Austin) for a whole week next month but I'm not sure if it's enough time to do this exchange.
Click to expand...
Click to collapse
3 business days
Sent from my Nexus 6P using Tapatalk