So a couple of days ago I noticed my power button on top was not responding very well, hmmm. Thought maybe it was because of my case or some debris got lodged in there. Took case completely off and cycled power button several times but made no difference. It does still work, as in power the phone on and off but you have to push on harder than what it use to be.
Looked online at youtube and related posts, was gonna look at fixing the phone myself. Holy crap, to take this phone apart is a pretty good ordeal and more than likely you will need a new outer case after all is said and done. Went down to local ATT store today and talked to them, and at first lady was like what's the problem, I can power it on and off. I said, well I can too but you have to mash on it a bit to do it, and once I put my case back on it's really gonna get more difficult. Get a new one and compare it, so she did and said she could hardly tell the difference, well I can, the new one has a positive click for each push of the button, which mine did too up til two days ago.
After reading online, I see this is a fairly common issue with the HTC ONE, which ticks me off since it's only 6 months old. Hell my HTC INC, was 4 years old and never had a problem besides just getting slow. Anyway, she brought a new one, or maybe it was newly reconditioned, I don't know, and then loaded it up and said here you go. I asked her if it was a 64gb model like mine, she wasn't sure, so I looked and it wasn't unfortunately. So she put in the warranty order for another one coming to my house. Bums me out bigtime, since I had this one all soff, unlocked, rooted and the whole shot plus as far as I know there was no pixels dead or lifting of the screen or gaps between speakers, and the whole plethora of problems that plague this model of phone, so who knows what my newly refurbished model will bring.
I'm contemplating whether I should even bother relocking bootloader before I mail the phone back in. Any body else run into power button issues?
Related
I just can't freaking stand it.
Starting about three weeks ago I have been having major problems with my Streak doing spontaneous restarts. I tried everything. Nothing worked.
I went as far as to use the Wiki instructions to install a version one generation old on the phone so that it would do an over the air update to the current release, which it did. Didn't help. Whenever I used the phone for a long call or to play a game or use navigation, anything that kept it actually doing something for several minutes, it would start rebooting. Sometimes it would freeze to where I had to pull the battery. I even bought a disposable phone while on vacation so I could have something I could count on.
So last week I called Dell support and described what is going on. When the tech heard the symptoms and that I had already done a factory reset and fresh loads and more factory resets, he quickly decided to replace the phone.
I have had the phone since April 2011 and in May I dropped it in my living room. It has worked perfectly but does have a crack in the glass that is purely cosmetic and is not why I tried to get it replaced. The phone has worked perfectly until recently.
I'm banging my head on the desk because, wouldn't you know it, the phone has been working perfectly since I called in. We didn't do anything, just talked about the phone, and it has had one restart in the last week. As a test, I used the Navigator for the 30 mile commute home from work. My wife called me, the phone answered, worked flawlessly on speaker, and when she hung up the Navigator came right back up as smooth as you could ask for. The one game I play right now (Grave Defense) has worked flawlessly except for one restart in the middle of a game. I couldn't ask for the phone to be better.
So what do I do when the replacement arrives? I'm not sure if I trust the phone not to start screwing up again, but I'm going to be sending back a phone that is apparently working fine but has a cracked glass. We all know the entirely reasonable conclusion they will come to.
So what should I do?
Maybe you should call Dell and tell them that the screen is cracked. Find out if they will even take it back. They may not, and wind up charging you for the new one. I've not heard of them doing this, mind you, but it sounds possible.
They may just tell you to send in the old one anyway, but you may as well let them know that the screen is cracked, since they are going to find out when they get it. Hopefully since you already have a return authorization, it wont matter...
Has anyone noticed it seems to be easier to get a replacement since they EOL'd the Streak?
Sent from my Dell Streak using Tapatalk
Maybe they're trying to clear out stock?
I had no problem sending it back with the cracked glass as long as the problem had nothing to do with the glass. Now the damned thing is working, so I have an issue with it.
I really don't understand this phone. I didn't change anything and it is like a different phone.
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Oh, I thought the screen cracked after you called them.
Nevermind. As long as you disclosed the cracked screen, don't hesitate to send it back. If it was bad once, no reason to think it wont be again.
There are definitely some flaky ones.
From some posts I've read, it does seem as though they are being unusually friendly about returns lately. Prolly just my imagination...
Sent from my Dell Streak using Tapatalk
slaydog said:
As long as you disclosed the cracked screen, don't hesitate to send it back.
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Oh, I never said I did that. I don't want people to think they are knowingly taking back units with cracked screens. The tech didn't ask if it had ever been dropped and I didn't see the point in volunteering the information as it had nothing to do with the problem I was having. I know that is not exactly taking the high road, but as I said, the screen isn't why I'm exchanging it. I considered swapping my cracked screen and the unbroken one from the replacement and sending my flaky phone back with the good screen, but they would probably notice that the phone had been dismantled and assume that is the source of the problem. I'm between a rock and a hard place here, but it's my own fault. I'm probably going to end up with a bill for the replacement phone, but I'll cross that bridge when I come to it.
I'm mostly just astonished at how freaking strange the behavior of this phone is. It was working fine then lost its mind for about three weeks and then decided that it was going to start working the way it is supposed to again with no interference from me. It was flaky in the morning, I did nothing to it, and that afternoon it started behaving itself.
Well, it froze up good yesterday. Tried everything short of swinging a dead cat over my head in a cemetary at midnight and got it working again, just in time to retire it.
When I got home the replacement was waiting for me. Smooth as silk. I played the hell out of my new favorite time sucking game last night (Stupid Zombies) and not a single hiccup. I'd love to lose some of the extra apps, but I think I am going to leave well enough alone this time. Now I need to find out how much Dell is going to bill me for returning a unit with a cracked screen, but I'll worry about that when it happens.
Dropped from my night stand to the floor. Even has a case on it. Will no longer turn back on, tried everything possible. I'm a little confused, I know the phone wasn't made from the greatest material, but this is a little ridiculous. I pre-ordered it for $750 a couple weeks before release, I can't accept that my investment is ruined from a very minor accident.
Probably a long shot, but can anybody think of what could have possibly happened inside the phone that could cause this non-operation? Perhaps something came loose or just broke off? I'm so desperate, I just might disassemble the whole thing and put it back together out of hopelessness. I'm going to contact the UK Samsung soon as I can and see if there is anything I can do, but I doubt that will get anywhere. See I KNEW the ONE time I didn't buy an Otterbox for my phone, something like this would happen. The SGSIII is just too damn big for an Otterbox.
TheFullSpectrum said:
Dropped from my night stand to the floor. Even has a case on it. Will no longer turn back on, tried everything possible. I'm a little confused, I know the phone wasn't made from the greatest material, but this is a little ridiculous. I pre-ordered it for $750 a couple weeks before release, I can't accept that my investment is ruined from a very minor accident.
Probably a long shot, but can anybody think of what could have possibly happened inside the phone that could cause this non-operation? Perhaps something came loose or just broke off? I'm so desperate, I just might disassemble the whole thing and put it back together out of hopelessness. I'm going to contact the UK Samsung soon as I can and see if there is anything I can do, but I doubt that will get anywhere. See I KNEW the ONE time I didn't buy an Otterbox for my phone, something like this would happen. The SGSIII is just too damn big for an Otterbox.
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Click to collapse
Stupid question: tried battery pull, leaving it on the charger for a while? Does the LED come on while hooked to the charger? Tried a usb jib?
Sent from my tricked out AOKP GT-I9300
spamcakes said:
Stupid question: tried battery pull, leaving it on the charger for a while? Does the LED come on while hooked to the charger? Tried a usb jib?
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Click to collapse
Yup did it all, even brought it into AT&T and they tried putting a different battery in it from another SGSIII. Nothing comes on, no LED, no sounds. Very strange, the only thing I can possibly think is that it is defective because no phone in existence should stop working so easily.
TheFullSpectrum said:
Yup did it all, even brought it into AT&T and they tried putting a different battery in it from another SGSIII. Nothing comes on, no LED, no sounds. Very strange, the only thing I can possibly think is that it is defective because no phone in existence should stop working so easily.
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Click to collapse
Any updates?
Definitely request a replacement, had mine drop from really long distances and had no scratches / still functions perfectly.
I've heard of Galaxy S3s suddenly losing power altogether ie. totally unable to power on etc. My telco CSO told me that it was a hardware defect found in the first batch of phones. That might be your problem and the fall could just be a coincidence. Definitely request for a replacement. And maybe get an Otterbox this time? I'm using a Commuter and I don't find it too bulky at all! Cheers.
Mine took a 4 feet chest height lunge screen first on the tiled floor during the first week i got it and there are no scratches, dents or cracks it still works perfectly today probably the hardware defect he mentioned.
Sent from my GT-I9300 using xda app-developers app
Skander1998 said:
Any updates?
Definitely request a replacement, had mine drop from really long distances and had no scratches / still functions perfectly.
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Click to collapse
I've yet to get ahold of the UK Samsung, as the US Samsung doesn't handle the GT-I9300. My backup phone has an issue calling the international number, so as soon as I get another phone I'll have to give them a call and see what they can do.
xxfreakazoidxx said:
I've heard of Galaxy S3s suddenly losing power altogether ie. totally unable to power on etc. My telco CSO told me that it was a hardware defect found in the first batch of phones. That might be your problem and the fall could just be a coincidence. Definitely request for a replacement. And maybe get an Otterbox this time? I'm using a Commuter and I don't find it too bulky at all! Cheers.
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Click to collapse
That would make a lot of sense, seeing as a lot of other people have had their share of drops with the SIII and it still works fine, as most of todays smartphones should. I really hope Samsung will be able to do something about it, I recently lost one phone I just bought in the mail (sent to wrong address, stolen off porch, $430), and if I lose this one that's about $1200 in phones in the past 2 months.
Well I'm on my second EVO. My first one the screen seemed very vibrant, this one, not so much. I don't know if it's just me. My current one also has the light leak from the home button which bothers me when I see it but don't notice it otherwise. The last issue is rebooting or shutting off. I go commando with my evo (no case) as you know it's a slippery phone. My first evo fell a couple of times form about 3-4 feet, no biggie. I notice with this phone that everytime it gets hit a bit hard it turns off and you have to reboot it to start up again (power + volume down). Yesterday it slipped out of my hand while I was sitting at my desk and it must of fallen about 10-12 inches. Of course this is a refurbished phone.
jimmyg41 said:
Well I'm on my second EVO. My first one the screen seemed very vibrant, this one, not so much. I don't know if it's just me. My current one also has the light leak from the home button which bothers me when I see it but don't notice it otherwise. The last issue is rebooting or shutting off. I go commando with my evo (no case) as you know it's a slippery phone. My first evo fell a couple of times form about 3-4 feet, no biggie. I notice with this phone that everytime it gets hit a bit hard it turns off and you have to reboot it to start up again (power + volume down). Yesterday it slipped out of my hand while I was sitting at my desk and it must of fallen about 10-12 inches. Of course this is a refurbished phone.
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stop dropping your phone. problem solved.
Spyderekz said:
stop dropping your phone. problem solved.
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Click to collapse
Great insight, tell me more. Why even waste the time to post this?
you are right, ill tell you what you want to know.
" the phone probably has a loose cable inside of it, and should be replaced. you can either show a sprint rep in store by banging it hard on your hand or calling the insurance and telling them its a faulty replacement, i had a similar issue with a display that would flicker in and out at times as if it was off. "
Thank you for your reply. Maybe I worded my question weirdly. I was just asking if the issues that I stated would be enough for you to go exchange the phone. I know I can get a new one, no big deal. Everyone is a bit different on their tolerance of issues.
When you go in pick the weakest or dumbest looking rep and be forceful about what you want. tell them you KNOW the problem and it shouldnt be happening. i got my phone replaced recently due to a graphic flicker when playing games. they didnt want to exchange it at first but i won in the end. because i KNOW cellphones and how they should work
Did you get a new phone or a refurbished phone? I know the reps at the Sprint store by my house, they'll give me a new (to me, but still refurbished) phone. Just wondering if it's even worth it since my issues are minimal.
So I have seen several threads on this. Need your guys help.
This is what I had before **** hit the fan.
Droid DNA
Rooted/S-Off/Unlocked
CM 10.2 Nightlies
In working condition when I went to sleep....
So what happen, who knows. I was playing D.O.T before hitting the sack. Battery was at 48% before locking the screen. Thought about charging my phone but decided that my HTC One needed to be charged first. Fast forward 6hrs later, HTC One giving me the green light that its good to go but my Droid is not tuning on. NO CHARGE Light, NO USB CONNETION, NO LIFE. I thought that maybe phone must have died. Bit weird though as it was only 6 hrs and I have never seen any of my phones die in 6hrs and screen off.
I did all of the available troubleshooting as I can think of.
Hold Volume - & Power Button - 30 Secs NO GO
Hold Volume + & Power Button - 30 Secs NO GO
Hold Volume +&- / Power Button - 2 mins NO GO
No go... thought maybe system may have been stuck or super deep sleep.
Apparently i dont have warranty with Best Buy. they scammed me, screw them, for another topic... So
Pulled back battery cover...
Unscrewed the screws that hold battery cable. Pulled out and waited 10 min before replugging it back in. NO GO.....
Took apart phone, took MOBO out, USB chip, top chip that hold the SIM, left everything out for about 12hrs, took a break and put everything together NO GO
So I consolidated with some friends and they had some success on their about this matter.....
Connect USB into Computer for 10 min then battery reset by Volume -+ and Power Button for 2 min NO GO
Charged for 12rhs Via Computer and did above NO GO
Charged for 12hrs via Power outlet NO GO
At this point Im leaning towards hard brick but idk how, didnt really do anything last night. Just sat there next to my other phones. No auto updates or anything that would require system reboot of anything of the sort.
At this time I have no charge light, no sign of life, and im about out of options at this time. I would send out to JTAG team to get it fixed but I dont have the cash to send out. My concern is that I recently bought the phone back in July and now Im bummed that it deosnt work. Money well spent but now a brick. Reverted back to my Note 2 and Moto X for the time being but would like to have her back up and running as I personally liked the phone.
Anyone recommend any option that I havet listed above or is there a way I can JTAG the sucker at home?
Also, as you can imagine from the the above, I have no way to adb and try to force something in it if software related....
*sigh....
http://forum.xda-developers.com/showthread.php?t=2458112
Sounds like its becoming a normal......
Tell verizon your charger port just stopped working and you tried multiple chargers and it still won't charge until it powered off. They'll replace it.
Sent from my HTC6435LVW using xda app-developers app
Wow, you've got an HTC One, Moto X, Droid DNA AND a Note 2?
Sorry, not helping.
Sounds like the board possibly took a dump... Just speculation...
Sent from my HTC6435LVW using XDA Premium HD app
So called Verizon and told them that my phone has does not turn on at all. they troubleshooted with me on the phone.....
Nothing worked......
They said that they would send one out but I had to ask....
I have a small crack on the screen and that it didn't affect the phones ability to be used right. They said that well they could replace it but if the phone is serviced and they find out that the crack was some how the main reason that it was the problem (Keep in mind this is Verizon we're talking about) they would slap on the the full price of the phone on my bill.....
To my knowledge and experience sounds like the board took a crap and even if the replaced the screen, the board would still need to be changed out. If they say it was the screens fault, I cant say it wasn't it was the board because they'll question why I think that and how would I know, did you open it?
I did save the void sticker and it does show small signs that I was in there but I hate to risk having my account charged at full price for a phone.
Such a dilemma as its a brand new phone besides the crack in the screen. I talked to my coworkers about this and they said I could wait for a DNA to come in as a sale or total lose and try to snag the MOBO but who's to say that phone isn't blacklisted or worse.
All of the phones I have are what I call Frankenstein phones. I work in a shop that repairs cell phones/xboxs/ps3/computers and we pay for broken crap. Most of the time its a screen problem. They dont get insurance and dont take care of their phones so I scrap them and use different parts from other phones to build one. The only phones I eve bought was the DNA, Droid Razr, well most droid serious going back to OG..... just a Droid person.... stick it to IOS and Apple, lol.....
But back to the problem, I could wait for something to come in but again, they usual call VZW and blacklist it and then only good for screen, usb chip, and SIM/earphone jack chip.
What bothers me is that I bought the phone with my own money versus having parts come in and just putting them together so having a brand new toy break hits hard.....
I tried to see if there is any at home JTag is available but all i find is links to send it out to online place that services everyone....
Try a different battery. Maybe in those 6 hours the battery the battery discharged below the "point of no return". No battery, no nothing... Even a super bricked DNA will light the led when charging... But take out the battery and you dont get anything...
Sent from my HTC6435LVW using Tapatalk 4
masterchiefb117 said:
So called Verizon and told them that my phone has does not turn on at all. they troubleshooted with me on the phone.....
Nothing worked......
They said that they would send one out but I had to ask....
I have a small crack on the screen and that it didn't affect the phones ability to be used right. They said that well they could replace it but if the phone is serviced and they find out that the crack was some how the main reason that it was the problem (Keep in mind this is Verizon we're talking about) they would slap on the the full price of the phone on my bill.....
To my knowledge and experience sounds like the board took a crap and even if the replaced the screen, the board would still need to be changed out. If they say it was the screens fault, I cant say it wasn't it was the board because they'll question why I think that and how would I know, did you open it?
I did save the void sticker and it does show small signs that I was in there but I hate to risk having my account charged at full price for a phone.
Such a dilemma as its a brand new phone besides the crack in the screen. I talked to my coworkers about this and they said I could wait for a DNA to come in as a sale or total lose and try to snag the MOBO but who's to say that phone isn't blacklisted or worse.
All of the phones I have are what I call Frankenstein phones. I work in a shop that repairs cell phones/xboxs/ps3/computers and we pay for broken crap. Most of the time its a screen problem. They dont get insurance and dont take care of their phones so I scrap them and use different parts from other phones to build one. The only phones I eve bought was the DNA, Droid Razr, well most droid serious going back to OG..... just a Droid person.... stick it to IOS and Apple, lol.....
But back to the problem, I could wait for something to come in but again, they usual call VZW and blacklist it and then only good for screen, usb chip, and SIM/earphone jack chip.
What bothers me is that I bought the phone with my own money versus having parts come in and just putting them together so having a brand new toy break hits hard.....
Click to expand...
Click to collapse
I have had similar issues. This has happened to me at least twice with the same dna I have. When I tried to charge it the orange light would not even come on.
My solution was to open it up and unplug the battery. If you have not done this yet you probably should. There are two tiny screws holding it onto the motherboard, take those off and pop the ribbon off the motherboard. After that, put it back together and try to turn it on. Make sure your power button gets lined up correctly. If you need to, check some tutorials on youtube on how to take the dna apart.
masterchiefb117 said:
I tried to see if there is any at home JTag is available but all i find is links to send it out to online place that services everyone....
Click to expand...
Click to collapse
might try to PM @Zarboz .. beens is you fix stuff and he has a JTAG service maybe youll can work something out or if you read his profile he will do it for free with some conditions ... sorry .... and good luck
i have taken the phone apart already, down to the last bolt and sticker in there. nothing..... I tried a different battery from another DNA, no dice. So I can rule out that battery didnt past it point of no return but also means Im still stuck with a brick phone.....bwaaaaaaaa
To anyone who has this problem
I've repaired my DNA two times for this reason. I've try everything, I've taken it apart completely and reassembled and nothing. I end up buy one with a broken screen to salvage the motherboard and BINGO. Got it back to life. (about a year ago)
The second time I got the same problem and just ordered a salvaged motherboard from EBAY. Got it working back again (this was 3 or 4 months ago).
Today guess what happend again??... It died yet again. Same thing... No life whatsoever.
After this I'm pretty sure this is the same fault over and over again. Just a poor quality motherboard, it just dies after some time. For me it took from 1 year to 3 or 4 months. Every time the only component that I swapped was the mainboard, nothing else.
I'm tired of spending money on a phone that by now I'm sure i'll die again. :crying:
This is very sad because I love this phone too much just to let it collect dust on the bottom of a drawer. It reminds me of my old HD2.
I will probably try and find yet another board for it on EBAY.
I know it's stupid to fix something that will almost inevitably die again. But thats love I guess.....
This is just my personal experience with this issue. Please try every other solutions before you buy a replacement board.
PS: sorry about my english. It is not my primary language.
Its sad how common ive seen this issue around the Internet and still no straight forward fix or reason. Just casjy playing some og angry birds and my DNA just decides to turn off. RIP I guess, it was a good run.
My dna died today.
I have not taken it apart yet, but I guess I have tried all the other alternatives.
Man I gotta say I'm super bummed out. My battery recently crapped out on me, so I replaced it on my own because I just hit outside my two year warranty.
Well yesterday my phone shutoff randomly and is now bootlooping over and over, and nothing has resolved the issue (flashing factory software etc). So I now have a completely useless Nexus 6p that is in perfect physical condition with a crapped out set of cores that wont allow the phone to boot. I know there's the custom kernel that allows the phone to run off the power efficient cores and I certainly recognize the time spent and the skill required to create something like that. I'm just salty that my expensive phone is now a paper weight.
I made the mistake of buying this direct from Huawei an not from google (it was a better deal at the time and now I see why) and they all but laughed at me when I asked for assistance in replacement for the battery issue, and I didnt even bother asking them about a replacement now that the phone is completely dead.
I talked to google just for laughs and they told me what I knew I would hear, that I didnt buy it from them so I was screwed. I guess long story short is that out of all the devices I've owned this has probably been one of the best while it worked and the worst I've ever experienced when things went wrong. Right at the two year mark it self destructs? I still have my original htc evo that works! lol
/EndRant :silly:
If you want to donate it for parts, I need a new metal housing and LCD for mine.
Mine is still running on all 8 cores and battery replacement was done in August of last year and is still running fine.