SOOO over the last few weeks I had a few issues with my TBolt, called verizon and got it RMA'd. New phone was working fine until I realized the headphone jack wasnt working. Called them up today and in a NICE tone said,
"I have been having a lot of issues with this phone - and its not so much swapping the phone thats an inconvenience, but migrating all my data, etc. Is their any way I can get a different phone?" She said, "that sounds reasonable - let me check." (hold music)
"Yes sir, we can offer you the Bionic free of charge"
I said "Thats really nice of you - but I am very partial to the HTC phones and their interface, I had an incredible, now a tbolt and would like another HTC phone."
She said - "What phone would you like"
I said "how about the Rezound?"
She hesitated and told me it was too new, and I said - well I would like an HTC phone thats AS good if not better. (more hold music)
She said, "Ok we can do the rezound"
She overnighted me the phone, and i should have it tomorrow.
w0000000t!
why does everyone else get lucky but me
Haha that's awesome. Sprint would neeeeevvveeerrr do that LOL. Welcome man. It's definately a badass phone. Yur gonna luv it
Sent from my ADR6425LVW using Tapatalk
janderson2k said:
SOOO over the last few weeks I had a few issues with my TBolt, called verizon and got it RMA'd. New phone was working fine until I realized the headphone jack wasnt working. Called them up today and in a NICE tone said,
"I have been having a lot of issues with this phone - and its not so much swapping the phone thats an inconvenience, but migrating all my data, etc. Is their any way I can get a different phone?" She said, "that sounds reasonable - let me check." (hold music)
"Yes sir, we can offer you the Bionic free of charge"
I said "Thats really nice of you - but I am very partial to the HTC phones and their interface, I had an incredible, now a tbolt and would like another HTC phone."
She said - "What phone would you like"
I said "how about the Rezound?"
She hesitated and told me it was too new, and I said - well I would like an HTC phone thats AS good if not better. (more hold music)
She said, "Ok we can do the rezound"
She overnighted me the phone, and i should have it tomorrow.
w0000000t!
Click to expand...
Click to collapse
And that is why verizon is the most expensive carrier in the USA
con247 said:
And that is why verizon is the most expensive carrier in the USA
Click to expand...
Click to collapse
I spend almost 600 a month with verizon (phones for my business, FiOS, etc). I am confident that this is NOT why verizon is the most expensive carrier in the US. Verizon has MASSSIVE infrastructure to support (4G, Fiber, etc) that is why its expensive.
Not to mention Union workers -_-
janderson2k said:
I spend almost 600 a month with verizon (phones for my business, FiOS, etc). I am confident that this is NOT why verizon is the most expensive carrier in the US. Verizon has MASSSIVE infrastructure to support (4G, Fiber, etc) that is why its expensive.
Click to expand...
Click to collapse
For that much a month I'd hope they would hook you up. VZW has been kind to me this year for sure as well.
HA ha ha!
Sent from my ADR6425LVW using xda premium
janderson2k said:
SOOO over the last few weeks I had a few issues with my TBolt, called verizon and got it RMA'd. New phone was working fine until I realized the headphone jack wasnt working. Called them up today and in a NICE tone said,
"I have been having a lot of issues with this phone - and its not so much swapping the phone thats an inconvenience, but migrating all my data, etc. Is their any way I can get a different phone?" She said, "that sounds reasonable - let me check." (hold music)
"Yes sir, we can offer you the Bionic free of charge"
I said "Thats really nice of you - but I am very partial to the HTC phones and their interface, I had an incredible, now a tbolt and would like another HTC phone."
She said - "What phone would you like"
I said "how about the Rezound?"
She hesitated and told me it was too new, and I said - well I would like an HTC phone thats AS good if not better. (more hold music)
She said, "Ok we can do the rezound"
She overnighted me the phone, and i should have it tomorrow.
w0000000t!
Click to expand...
Click to collapse
Damn and I felt good when I got it for $149 when I broke one of my out of warranty Incredibles the day before Rezound launch. And that was in a store.
They wouldn't even swap my Bionic with a Razr or Rezound. That's a shame. My thunderbolt has been a champ compared to the piece of crap bionic.
reverepats said:
Haha that's awesome. Sprint would neeeeevvveeerrr do that LOL. Welcome man. It's definately a badass phone. Yur gonna luv it
Sent from my ADR6425LVW using Tapatalk
Click to expand...
Click to collapse
Wrong. Called one day back then to tell them how my Epic 4g was just acting up.
Gave me offers of free 3d, nexus s, evo shift. I chose nexus at the time. Though i prob would gotten the 3d and never came to verizon. Dont regret the switch.
eallan said:
They wouldn't even swap my Bionic with a Razr or Rezound. That's a shame. My thunderbolt has been a champ compared to the piece of crap bionic.
Click to expand...
Click to collapse
All I can say is try try again. Its all in the person you talk to. And the most important part is - take your time and be nice. Ask them how their day is, and wait for an answer. It sounds stupid, but do what every other customer dosnt do, and realize your talking to a person on the other end of the line.. While your waiting for them to look up your account info, ask them if they are having a busy day.. That sorta sh!t goes far.
janderson2k said:
All I can say is try try again. Its all in the person you talk to. And the most important part is - take your time and be nice. Ask them how their day is, and wait for an answer. It sounds stupid, but do what every other customer dosnt do, and realize your talking to a person on the other end of the line.. While your waiting for them to look up your account info, ask them if they are having a busy day.. That sorta sh!t goes far.
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Click to collapse
I cannot agree with this enough. Small Talk is the best way to build a relationship with the operator, and they will be willing to work with you the best they can
I'm living on a yellow submarine
janderson2k said:
All I can say is try try again. Its all in the person you talk to. And the most important part is - take your time and be nice. Ask them how their day is, and wait for an answer. It sounds stupid, but do what every other customer dosnt do, and realize your talking to a person on the other end of the line.. While your waiting for them to look up your account info, ask them if they are having a busy day.. That sorta sh!t goes far.
Click to expand...
Click to collapse
I absolutely always do this. Every time I speak to someone. Good advice though.
eallan said:
I absolutely always do this. Every time I speak to someone. Good advice though.
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Click to collapse
Yea, it just makes sense. If some guy is giving you static and making your day harder than it needs to be, how far would you go for that person - but flip the coin, nice customer thats in a jam, treats me with respect and dosnt take his stress out on me.....
AtLemacks said:
Not to mention Union workers -_-
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Click to collapse
We are not union. Verizon is union, but not Verizon Wireless.
I had a Charge, got them to give me a Bionic as a replacement (Total Garbage), but my buddie loves the **** out of motoblur so sold it to him cheap and bought my rezound. Glad.
I was upgraded from a droid eris to a rezound itll be here Wednesday
Im always nice to them, and all but one rep said they felt bad for me and actually wanted to help me out, thats how I got a rezound after the mic on the eris broke, and thats not even the phone that came with my contract(citrus then sam. Cont)
janderson2k said:
SOOO over the last few weeks I had a few issues with my TBolt, called verizon and got it RMA'd. New phone was working fine until I realized the headphone jack wasnt working. Called them up today and in a NICE tone said,
"I have been having a lot of issues with this phone - and its not so much swapping the phone thats an inconvenience, but migrating all my data, etc. Is their any way I can get a different phone?" She said, "that sounds reasonable - let me check." (hold music)
"Yes sir, we can offer you the Bionic free of charge"
I said "Thats really nice of you - but I am very partial to the HTC phones and their interface, I had an incredible, now a tbolt and would like another HTC phone."
She said - "What phone would you like"
I said "how about the Rezound?"
She hesitated and told me it was too new, and I said - well I would like an HTC phone thats AS good if not better. (more hold music)
She said, "Ok we can do the rezound"
She overnighted me the phone, and i should have it tomorrow.
w0000000t!
Click to expand...
Click to collapse
this is actually a quiet fact. Ive had them do this 3 times. They key is to continue to have problems with whatever phone you have and have all those problems happen fairly close together (within 3-4 months) and then do exactly as he did.. be nice. Why be mean? people dont respond to meanness.. be nice BUT stern "yes.. thats nice.. BUT i like HTC phones.. BUT ... etc". You might have to go through 2 or 3 transfers but youll get it.
the last time I did it, the rep was being.. difficult. I sat there with him, brainstorming ways i could get a new phone. and i had an 'ahha' moment.
If I was a new customer, I could get the Dinc for 99 right?
yes
and my early termination fee is only 135?
yes
so I could cancel my plan and and the 99 + 135 is still less than if I had to by a new phone outright
hmm.. yes.
okay ill do that!
"can you hold?"..........I can get you that Dinc for the 99 upgrade price, and there is a 99$ main in rebate on that making the phone 0 once you main in that rebate"
2 days later, new phone
they will do this every time all the time. .day in and day out. you just need to know how to pillow talk them.
I know they have notes on our accounts and could look and see that you have done this like 4 times in the last 2 years.. but they wont and in the 12 years ive had verizon, i have NEVER had a rep know anything about what I did even as little as a few days before. Its always as If ive never called.
good luck!
and GRATS on your rezound!!!!!! Im so happy, this phone is awesome possum
just to put in my input...this just happened to me as well. free rezound coming up!
my thunderbolt was acting up again and it was my third time RMA'ing in the span of 5 months. they said the only equal phones were the charge, revolution, and even the bionic. so i said hm....how bout the rezound?
he said "let me check.....(hold music)....ok sure!"
my response: "free of charge?"
his: "free of charge"
*violent fist pumping and hip thrusting*
Related
When you unlock the rezound the screen just goes blue for some reason? my friend who i sold a rezound to is telling me she's had this happen to her 4 times already, and i can't see it until saturday, so i wanted to see if any of you have had this before. i'm gonna be pissed if i sold her a faulty phone, damnit!
i searched online and can't find this issue anywhere.
I've had it go to the white HTC screen while Sense booted up a few times, but never blue screen. I would think that something is wrong with the phone.
ugh. this blows. i talked her out of the iphone too, which is what i do for everyone, and now she's gonna be like WAH CRAPPY ANDROID SUCKS WAH. sigh.
Sounds like you talked her into a phone she didn't need anyway. Why would someone talk someone else out of getting what they want? I mean there's room for iPhones in this world too, same as there's room for people that work at McDonalds. I don't know if that came off as a slight to iPhone users or McDonalds employees...either way seems to fit lol
do you work for a verizon store? do you realize the amount of money lost by franchises because apple likes to play their bull**** little supply and demand game? by not producing enough crap iphones, my store gets shafted (we got 3 iphone 4s. 3.) and we lose money. rather than continue to lose money on the iphone (it even takes over a week to get an iphone 4 in stock) i'm going to sell what's on hand and make money. it's a business. money NEEDS to be made. she played wtih my phone, she enjoyed my phone, and i sold her my phone. how is that giving her something she doesn't want? she only wanted an iphone because it's got an Apple logo on it and it's got an "i" in front of it. she came from blackberry and knew NO reasons as to why she should get an iphone; she only wanted one because it was white and people told her to. that's the kind of ignorance i deal with on a daily basis, and that's why i sell people android.
I don't work for any carrier/phone manufacturer. Do you know how many people actually LIKE the products that fruit themed company sells? I don't but that doesn't preclude someone else from making that choice. Stop being a fan-boy and try to accept that Android isn't for everyone same as iDevices aren't...and WP well that's just funny ;-)
did you read that? clearly you didn't. i'll paraphrase for you since you obviously didn't read my post:
she had no idea why she wanted an iphone. she's never used one in her life, she doesn't own any apple products whatsoever. she "wanted" one because people said OMFG GET AN IPHONE THEY'RE THE BEST! therefore, she decided, without even knowing what android was, that she'd get an iphone. that was her justification. i informed her of android, and of apple, and she chose android. fanboyism? more like being a competent salesman who does his job damn well.
hopefully you've read this one!
So she bought the phone from a Verizon store? She should be able to return it, correct? And it's totally not an Android issue, obviously. This is still what I would call a new phone and HTC is getting all of the bugs out. Just have her return it for a new one. She'll be happy with it once she gets one that is actually working. I, too, have pulled someone away from iOvercharge. She had a Mac, now has a badass PC. Had an iPoop and now is loving my old DX2. You just need to make sure you let her realize how new this phone is. A different one would probably solve all the problems.
---------- Post added at 04:24 PM ---------- Previous post was at 04:23 PM ----------
jayochs said:
fanboyism?
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Click to collapse
LOL new favorite word
yeah, she's just confused in general about smartphones...she hardly knew how to work her 3+ year old blackberry hahaha
but yeah, i'm having her come in saturday so i can look at it...gotta talk to my boss about how we handle exchanges because i've never dealt with that before. i've never had someone return a phone that i sold them before lol.. thing is, if it's a faulty unit, now we're stuck with the faulty unit, so as the store, i don't really know what to do ya know? gotta work out the kinks! but yeah i'm interested to see what actually happens
Damn, that would suck. You could be a jerk and just dump it off on someone else. Ha! I thought you guys could send them back to HTC. That really sucks that you guys have to deal with it. Well, since it's such a new phone to her, and since she would have to start over with a new one anyway, you could always factory reset to see if that helps and gets rid of the issue.
jayochs said:
yeah, she's just confused in general about smartphones...she hardly knew how to work her 3+ year old blackberry hahaha
but yeah, i'm having her come in saturday so i can look at it...gotta talk to my boss about how we handle exchanges because i've never dealt with that before. i've never had someone return a phone that i sold them before lol.. thing is, if it's a faulty unit, now we're stuck with the faulty unit, so as the store, i don't really know what to do ya know? gotta work out the kinks! but yeah i'm interested to see what actually happens
Click to expand...
Click to collapse
Wouldn't you have the ability to return it to Verizon like a 1:1 swap?
honestly guys, i've got no idea. since there's widespread rezound problems, i don't know how we deal with it..i've never returned a phone before. i'm gonna have to talk to my boss, who in turn, will have to talk to our HEAD store in north jersey about sending it back...we don't deal directly with verizon; our main store orders phones, then sends to us, and we pay the main store. it's RETARDED and that's why we don't get **** on release day. the main store f'ed us out of the rezound, razr and nexus launch. my boss drove 2 hours north today just to pick up the ddamn nexus because he said he's sick of their **** lol
Yep, she is finally jumping ship from MetroPCS to Verzion! But, guess what phone she is getting? The Nexus, lol. Just ordered it this morning, should be here next week sometime. We still get the extended return period, which now it is practically a regular period since the 15th is only 2 1/2 weeks away. But, I got it discounted, early upgrade for my Xoom. I literally called and said "I would like to see about doing an early upgrade since I no longer had my Xoom. The rep didn't even hesitate, didn't have to transfer, didn't have to talk to anyone else, just did it. So, we will see if she likes it, otherwise I will pay the $35 and she is getting the Rezound also. She isn't a nerd like us, so anything above her 4 year old Metro PCS POS is going to impress her.
Nice. My GF loves her Nexus but always asks to take pictures with my phone instead haha
not being a nerd like us is why i worry that the nexus was the worse choice of the two....idk, it feels like it's a lot more to get accustomed to, whereas sense is very straightforward, ya know? either way, she'll dig it!
I think if she knew 1 UI or another it might be confusing, but to her it is going to be like getting a brand new car upgraded from a pinto, lol.
Are you seeing my wife? I thought she was the only one left driving a Pinto for a phone. LG something or another flip phone.
AtLemacks said:
I think if she knew 1 UI or another it might be confusing, but to her it is going to be like getting a brand new car upgraded from a pinto, lol.
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Click to collapse
haha very true, hope she digs it! psh, she could've gotten a pink-buttoned rezound, though lol
Verizon has been really great about people upgrading early. One reason is that their locking us in for another two and 2. They dont want us to jump ship Lol.
Sent from my SCH-I800 using xda premium
jayochs said:
haha very true, hope she digs it! psh, she could've gotten a pink-buttoned rezound, though lol
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Click to collapse
Well, I took her to the store to play with all of the phones several times. Most things she liked were not spec things, but rather some miscellaneous features. Plus, she knows we can take it back.
trickster2369 said:
Are you seeing my wife? I thought she was the only one left driving a Pinto for a phone. LG something or another flip phone.
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Click to collapse
hahaha, I don't even know what the name of her phone is. Metro has so many offbrand foreign, should have never cleared FCC phones, lol.
Ah well, can't have everything, I "convinced" my girlfirend to get a Rezound and she loves it, she's even letting me ROM it up until my replacement Rezound (mine was unlockable). I bet she trys to get you to trade
Sent from my ADR6425LVW using XDA App
icy1899 said:
Ah well, can't have everything, I "convinced" my girlfirend to get a Rezound and she loves it, she's even letting me ROM it up until my replacement Rezound (mine was unlockable). I bet she trys to get you to trade
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
Not my phone, not my problem, that's what I say. ('Drinking out of Cups' reference)
Statutory Warning : This post is SUPER long! May cause delusions, dehydration, rage towards Motorola and/or VZW or depression! For those who can't withstand this post, skip to the end for a one line summary.
So it has been over 8, dreadful and painful months with the DX2. And to dull this pain, I had you guys to follow and read up on. Great devs and their ROMs, Pepperm1nt, Nitro, the_guy_who_made_liberty (Oops, I dunno the name of the guy), Ryman222 for his Molten (which incidentally was my first ROM) and then comes mastafunk, aceoyame and the one and only Dragonzkiller!!! He was THE guy who let me have hope over the last few months (of course, with respect to my phone! If he was the sole reason I'd have hope in my life over the last few months then something is SERIOUSLY wrong with me... ).
There are many others like Moonshadow, TransX2, TravisdroidX2, iBolski (who was the inspiration for my BBB Moto attack), gaad0701, antp121 , Sandso9, ashclepdia(OMG! How did I forget you!) ad infinitum! All of you guys helped me have fun around in these forums and gave me numerous thanks as well. I am very grateful to you and will definitely miss you when I leave. So I'll still pop in every now and then so that I don't completely miss you guys!
Anyway, coming to the actual news! I got a Droid Incredible 2, currently being shipped by VZW with a back plate and a battery as well! Swell! Here is how this happened.
Over the last 1-2 weeks, I got very active in pursuing my Moto and VZW complaints. So, many phone calls, emails and chats have been exchanged. But in short, nothing significant emerged. Then I heard people complaining to VZW and getting a call from an engineer and being offered a Gnex!!! Naturally, I was jealous, but also inspired and motivated to attack VZW to score a new phone.
I got a call from VZW in response to my online complaint. I seized this opportunity to get in touch with a Tech support rep and elaborated and bemoaned about my phone's countless issues. She was sympathetic and TRIED to check if I could possibly get a different phone. Unfortunately I couldn't. BUT she said something that intrigued me! She said that I did not hit the threshold that would make me eligible to getting a different phone. I was told that I needed to order ONE more DX2 replacement device before I can get a different phone. You see, I only ordered one replacement so far. So I hatched a plan.
I ordered a second replacement DX2 (making it the third DX2 I had, the first being the one I purchased and the second and third being the replacements). I ordered it yesterday and I received it today.
Then, I didn't waste anytime tinkering and checking this phone. Instead I activated it and immediately called VZW claiming that this phone had all the issues my previous 2 phones had as well. They lied to you (Moto and VZW) so why not you lie as well! I told them I was not happy and that I was sure that getting another DX2 as a replacement will not help either as it seems to be an issue with all Droid X2's. I added that I was told if I had issues with this phone too, then they may be able to offer me a different model. She looked into it and said, YES, they can offer me a different model!!! Huzzah! Success, finally!
I went through the process and was told that I can have either the HTC Dinc2, the Motorola Droid 3 or the older Samsung Fascinate. Samsung fascinate!? Bleh! No thank you! Droid 3!!!??? Are you ****ing serious!!!??? It is like from one hell to another!!! Not only does it have a locked Bootloader, but it is not even confirmed to get ICS as of now! Plus, I will not go for Droid 3, purely on moral and ethical grounds. I will NOT be doing business with a company that plainly doesn't give a **** about its customers, like Motorola!
On the other hand, HTC has unlocked the Bootloader for the Dinc2 AND it has added Dinc2 to its ICS upgrade list!!! . Plus as per XDA forums, Dinc2 has LOADS of ICS ROMs. Now that is my sort of company!
So sign me up for a HTC Droid Incredible 2 I said to the customer care rep. And she did.
To others wanting to ditch this phone and get a new one like me, the following are some tips and tricks.
1. Complain to VZW. CALL Tech Support: 866-221-4096.Tell them all the faults of your phone you can think of. Refer to this list if you need help : http://forum.xda-developers.com/showpost.php?p=24528918&postcount=12
2. Tell them that you checked online forums and it appears that ALL DX2's have this problem. So, request them to give you a different device.
3. Now, if you had one or less replacements so far, you MAY not receive a different device. Still, try your best to push for it by stating the systematic issues with it and claiming that ALL DX2's have it. No harm in trying. If not, do what I did and order a replacement DX2 first. It won't cost you anything and you can order another replacement the very next day once you receive this one.
4. After you crossed the threshold of 2 or more replacements, repeat Step 1 and 2. Clearly mention that you have talked to a customer rep previously and that they told you that if you are still facing problems with the device, and if you have had significant replacements (the magic number is 2) then you can be considered/will be eligible to get a different device. Even though this may not have happened, the fact is true and I can confirm it. So, no harm in claiming that you were told as such. Repeat that you are sure and 100% positive that the problem won't be solved by a replacement DX2 and that you really want a different device.
5. After the VZW rep agrees, which I believe he/she will and should, go through your replacement options, choose the device you like best and proceed with ordering it as a replacement. Thank your lucky stars you reached this step. Go to your favorite church/temple/mosque/other spiritual place and pray/donate/do social or community service if you got REAL lucky and got a Gnex or may be even a Razr (though it is Craparola's Razr!!!)
6. Once your device arrives at home, close your eyes and return Craparola's DX2.
7. Profit! Sit back, relax and enjoy your new phone and the new found freedom it provides you!!!
The end!
Once again, I am glad I made SO many friends in this community. I am grateful for the entertainment, fun and thanks you guys gave me! I will pop in regularly and check up if Moto did anything right OR if you guys got CM9/ICS via DZK, some other dev or Moto!!!
May you survive this ****storm and hopefully emerge victorious by making Moto do what you want or be bailed out, like me, via VZW!
Cheers!!!
TL;DR? Well read this: Pained by Motorola and its DX2, I got bailed by VZW. Got myself a HTC Droid Incredible 2, yippee and Woohoo!
If Cspire had better lineup of phones then I would take the same route as I love to hack and fiddle with my devices. But I can't so I'm stuck with it. The phone itself is honestly the best I've had. I'm just disappointed that I can't toy around with it much.
bye...
it was a good run. gave me hope with all the work you did to try and get moto to fix this piece of ****. good luck in the VIVOW (sick codename btw) world. i would go for a dinc2 but my contracts up within the next month. thnks for the shoutout btw and you WILL be missed
EDIT:
i though about it for ten minutes... so why not give it a shot what phone number did you call? basic customer support?
Wish you would have done this a month ago! Oh well I'm happy with what i got now lol
Sandso9 said:
Wish you would have done this a month ago! Oh well I'm happy with what i got now lol
Click to expand...
Click to collapse
What do you have now?
antp121 said:
it was a good run. gave me hope with all the work you did to try and get moto to fix this piece of ****. good luck in the VIVOW (sick codename btw) world. i would go for a dinc2 but my contracts up within the next month. thnks for the shoutout btw and you WILL be missed
EDIT:
i though about it for ten minutes... so why not give it a shot what phone number did you call? basic customer support?
Click to expand...
Click to collapse
I guess it is a standard number.
I called Verizon Wireless Technical Support: 866-221-4096
UPDATE: My phone is being shipped! Overnight! But there is a god damn weekend in the middle, so I must wait till Monday!!! :/
Oh, CAN'T WAIT!!!
I picture MoonShadow-NM saying: "Patience, little grasshopper"!!!
By the way, all the time I was talking to the customer rep and then she said she can send me a different model device, my hand was shaking and I was giddy with excitement!!!
Enjoy and good for you. I have been currently watching swappa for another device. I agree with your post and you never know I will see what device I end up on next.
Yea I'm waiting on my BBB complaint right now. Its been only a couple days but I'm holding out hope that I can get something better. As it is now, I love this phone but all the problems make me want another kind. I have a year left on the contract and don't know when early upgrade is but I don't plan on buying another device outright.
litetaker said:
What do you have now?
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4s lol I'm pretty sure i told you this in the irc the other night didn't i?
Sandso9 said:
4s lol I'm pretty sure i told you this in the irc the other night didn't i?
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Click to collapse
LOL!!!! XD XD !!
I keep forgetting!! D'oh! I had a funny feeling I asked you this already. Well now I know!!!
Well, Sandso9, I promise I will remember it this time!
Can't Wait till Monday! But I won't be home on Monday! Hope I can make FedEx leave it at a neighbor's location...
litetaker said:
LOL!!!! XD XD !!
I keep forgetting!! D'oh! I had a funny feeling I asked you this already. Well now I know!!!
Well, Sandso9, I promise I will remember it this time!
Can't Wait till Monday! But I won't be home on Monday! Hope I can make FedEx leave it at a neighbor's location...
Click to expand...
Click to collapse
Good luck man your going to love that phone its so nice to escape the x2!
I was offered the Droid Incredible 2 as well, but sent it back. Rooting is complex, and S-Off? What is that? I read the sticky threads, and found out that you actually need to downgrade the phone to root it.
The phone is slow in comparison to the DX2, the stock launcher/homescreens are not customizable, no Bluetooth auto-answer, and I would not be able to tether it without paying another $30 for data that I am already grandfathered in for unlimited.
My phone was fine until I paired my Bluetooth headset, then all the issues started. I need a phone that can handle heavy Bluetooth usage and Bluetooth music listening.
I guess I will wait until August for my upgrade date.
y0himba said:
I was offered the Droid Incredible 2 as well, but sent it back. Rooting is complex, and S-Off? What is that? I read the sticky threads, and found out that you actually need to downgrade the phone to root it.
The phone is slow in comparison to the DX2, the stock launcher/homescreens are not customizable, no Bluetooth auto-answer, and I would not be able to tether it without paying another $30 for data that I am already grandfathered in for unlimited.
My phone was fine until I paired my Bluetooth headset, then all the issues started. I need a phone that can handle heavy Bluetooth usage and Bluetooth music listening.
I guess I will wait until August for my upgrade date.
Click to expand...
Click to collapse
Yea If I'm only offered that I think I'll tell them to try harder, a lot harder. As if I'm going to take a device that has a smaller screen and was less money then what I bought my phone for.
YAY!
after much *****ing and crying to VZW, the lady offered me an early upgrade. not much to be excited for bc my contract was up june 18 but this weekend... the rezound is 50$. ordered and on its way! i told her all my problems with the phone, she asked her supervisor if i could get a different replacement. after she said no, (never had a replacement before) i asked if i could get an early upgrade. she said she had to ask her supervisor and 15 mins later she said i could! i then asked of i could have a free rezound she said no but i decided to spring because, well, I HATE THIS PHONE !! should be here by Tuesday if all goes well AND... i have off this week so a LOT of time to tinker. 50 bucks for one of the best vzw phones NOT made by CRAPorola? sign me up anyday. i guess this is goodbye dx2 family thanks to all the great devs we have (DZK, Ace, Nitro) the modders (motcher, MoonShadow, skwoodwiva) the themers (hedwig ) and the all around good people in this forum (Ash, Litetaker, BreatheALittle) ill pop back in every once in a while just to see if moto shapes up Good Luck in all your endeavors and hope you all are able to move past this phone
PS: Breathe i hope you do get the Rezound, that way we can fight, i mean share our passion for hockey some more lol
antp121 said:
after much *****ing and crying to VZW, the lady offered me an early upgrade. not much to be excited for bc my contract was up june 18 but this weekend... the rezound is 50$. ordered and on its way! i told her all my problems with the phone, she asked her supervisor if i could get a different replacement. after she said no, (never had a replacement before) i asked if i could get an early upgrade. she said she had to ask her supervisor and 15 mins later she said i could! i then asked of i could have a free rezound she said no but i decided to spring because, well, I HATE THIS PHONE !! should be here by Tuesday if all goes well AND... i have off this week so a LOT of time to tinker. 50 bucks for one of the best vzw phones NOT made by CRAPorola? sign me up anyday. i guess this is goodbye dx2 family thanks to all the great devs we have (DZK, Ace, Nitro) the modders (motcher, MoonShadow, skwoodwiva) the themers (hedwig ) and the all around good people in this forum (Ash, Litetaker, BreatheALittle) ill pop back in every once in a while just to see if moto shapes up Good Luck in all your endeavors and hope you all are able to move past this phone
PS: Breathe i hope you do get the Rezound, that way we can fight, i mean share our passion for hockey some more lol
Click to expand...
Click to collapse
Good for you mate! I couldn't have gotten an early upgrade as my upgrade is April next year! Will thank you tomorrow as I ran out of thanks for today!
litetaker said:
Good for you mate! I couldn't have gotten an early upgrade as my upgrade is April next year! Will thank you tomorrow as I ran out of thanks for today!
Click to expand...
Click to collapse
haha thanks man i guess ill see you around... i was planing on getting the dinc2 but she wouldnt give me one. so much for that l lol the rezound is a little thick for my liking but hey its got a hd screen, dual core, 4-****ing-G, gig o ram and to top it all off UNLOCKED BOOTLOADER!! WOOT.
litetaker said:
UPDATE: My phone is being shipped! Overnight! But there is a god damn weekend in the middle, so I must wait till Monday!!! :/
Oh, CAN'T WAIT!!!
I picture MoonShadow-NM saying: "Patience, little grasshopper"!!!
By the way, all the time I was talking to the customer rep and then she said she can send me a different model device, my hand was shaking and I was giddy with excitement!!!
Click to expand...
Click to collapse
Dude I had the EXACT same feeling when the person I bought my nexus from told me they put it on eBay with buy it now at 350(I am doing a split payment on it, so he put the nexus on for 350buy it now and extended bat for 100 that I pay for next week) and after he told me I refreshed the page and it wasn't showing up at first I was like seriously if someone got it in that 15seconds since he notified me it was ready I would have flipped lol
But for the whole two hours I was conversing with the guy my adrenaline was flowing for sure lmfao
Sent from my Galaxy Nexus using Tapatalk 2 Beta-5
y0himba said:
I was offered the Droid Incredible 2 as well, but sent it back. Rooting is complex, and S-Off? What is that? I read the sticky threads, and found out that you actually need to downgrade the phone to root it.
The phone is slow in comparison to the DX2, the stock launcher/homescreens are not customizable, no Bluetooth auto-answer, and I would not be able to tether it without paying another $30 for data that I am already grandfathered in for unlimited.
My phone was fine until I paired my Bluetooth headset, then all the issues started. I need a phone that can handle heavy Bluetooth usage and Bluetooth music listening.
I guess I will wait until August for my upgrade date.
Click to expand...
Click to collapse
The downgrade to root and s-off is a one time deal
Once u have s-off u root easily any build u want usually
That's how it was with my buddies incredible
It was actually a LOT easier than I expected it to be lol
Sent from my Galaxy Nexus using Tapatalk 2 Beta-5
litetaker said:
UPDATE: My phone is being shipped! Overnight! But there is a god damn weekend in the middle, so I must wait till Monday!!! :/
Oh, CAN'T WAIT!!!
I picture MoonShadow-NM saying: "Patience, little grasshopper"!!!
By the way, all the time I was talking to the customer rep and then she said she can send me a different model device, my hand was shaking and I was giddy with excitement!!!
Click to expand...
Click to collapse
I will be doing this on Tuesday when my replacement comes. I think I was too nice to them when I yelled at them on Thursday.
Sent from my DROID X2 using xda premium
bare with me
Okay i'm extremely fed up. I have had my DX2 for less than a year and I am now just returning my 4th DX2 (will be a total of 5 dx2s) this week for software/hardware related problems. None of this has to do with flashing roms either because the first 3 and possibly the forth i never flashed a single rom. ( mainly because i was to scared)
so here is my question:
in this post http://forum.xda-developers.com/showthread.php?t=1586153, litetaker explains the process of receiving a phone upgrade after i believe 2 replacements. IM ON MY 5th!!
I would think that they would have mentioned something about receiving a phone upgrade after my 2nd replacement. But it doesn't surprise me that they wouldn't want to give out a free phone after all the news about Verizon no longer offering the unlimited data plan and bottle necking 3g users.
anyways,
can anyone confirm that it is an option to receive and upgraded phone at no extra cost me after 2 replacement phones?
Idk man took me 5 different malfunctioning Droid X's before Verizon's insurance Asurion decided to offer me an X2. Then again that wasn't straight from VZW either.
Sent from my stupid smartphone
well the first 3 were through a authorized Verizon retailer and the last 2 were from an actual Verizon store.
dets34 said:
bare with me
Okay i'm extremely fed up. I have had my DX2 for less than a year and I am now just returning my 4th DX2 (will be a total of 5 dx2s) this week for software/hardware related problems. None of this has to do with flashing roms either because the first 3 and possibly the forth i never flashed a single rom. ( mainly because i was to scared)
so here is my question:
in this post http://forum.xda-developers.com/showthread.php?t=1586153, litetaker explains the process of receiving a phone upgrade after i believe 2 replacements. IM ON MY 5th!!
I would think that they would have mentioned something about receiving a phone upgrade after my 2nd replacement. But it doesn't surprise me that they wouldn't want to give out a free phone after all the news about Verizon no longer offering the unlimited data plan and bottle necking 3g users.
anyways,
can anyone confirm that it is an option to receive and upgraded phone at no extra cost me after 2 replacement phones?
Click to expand...
Click to collapse
In my experience they are never going to offer and it doesn't matter the carrier...any time that I have ever gotten a replacement of a different model it was something I had to tell them I wanted and had to have been very very firm about
Sent from my MB870 using xda premium
looks like i will be doing a bit of complaining today
Make sure you tell them you don't want another x2. (if you try cm7/cm9 or eclipse you might not hate it)
Sent from my DROID X2 using XDA
LordRalh3 said:
Make sure you tell them you don't want another x2. (if you try cm7/cm9 or eclipse you might not hate it)
Sent from my DROID X2 using XDA
Click to expand...
Click to collapse
I've pretty much flashed everything since i received my last x2. eclipse,cm7,cm9, and others which have escaped my mind, but im just sick of the x2 especially the physical menu, home, back, and search buttons. its annoying at night when my girlfriend is trying to sleep and im on my phone and it just goes CLICK, CLICK, CLICK. i'd just like a new toy to play with and i feel like i have a solid argument ( having 5 replacements) to qualify for a new model.
After my second one I asked for a similar device besides the x2. I played stupid and asked about the incredible2. They said they could do that.
Travisdroidx2 said:
After my second one I asked for a similar device besides the x2. I played stupid and asked about the incredible2. They said they could do that.
Click to expand...
Click to collapse
my hopes are high, but i am probably gunna ask for a nexus
Good luck maybe a nexus if early upgrade but I doubt they will for free.
lol like i said my hopes are high. my upgrade isn't until feb 2013. think that it is to early for an "early upgrade"? but maybe ill settle for the droid inc2 and save my upgrade for something bigger in the beginning of 2013
dets34 said:
I've pretty much flashed everything since i received my last x2. eclipse,cm7,cm9, and others which have escaped my mind, but im just sick of the x2 especially the physical menu, home, back, and search buttons. its annoying at night when my girlfriend is trying to sleep and im on my phone and it just goes CLICK, CLICK, CLICK. i'd just like a new toy to play with and i feel like i have a solid argument ( having 5 replacements) to qualify for a new model.
Click to expand...
Click to collapse
Amen on the clicking sounds. I have the exact same situation, while she has a Droid Razr with no physical buttons!
Though I am curious as to what issues you've encountered? I've been pretty harsh on mine, but without any real hardware issue. With software I can never get the combo of WidgetLocker, Poweramp, & gReader Pro to not make my music stutter. Other than that, I am sitting at "barely content, but want more."
dets34 said:
I've pretty much flashed everything since i received my last x2. eclipse,cm7,cm9, and others which have escaped my mind, but im just sick of the x2 especially the physical menu, home, back, and search buttons. its annoying at night when my girlfriend is trying to sleep and im on my phone and it just goes CLICK, CLICK, CLICK. i'd just like a new toy to play with and i feel like i have a solid argument ( having 5 replacements) to qualify for a new model.
Click to expand...
Click to collapse
Worst case scenario, which I hope not for your sake of bad runs with the X2, try Button Savior. That will fix the clicking
well just got off the phone with probably the most stubborn customer service rep ever. I think at one point he actually cussed ME out. looks like ill be calling back tomorrow for round two.
dets34 said:
bare with me
Okay i'm extremely fed up. I have had my DX2 for less than a year and I am now just returning my 4th DX2 (will be a total of 5 dx2s) this week for software/hardware related problems. None of this has to do with flashing roms either because the first 3 and possibly the forth i never flashed a single rom. ( mainly because i was to scared)
so here is my question:
in this post http://forum.xda-developers.com/showthread.php?t=1586153, litetaker explains the process of receiving a phone upgrade after i believe 2 replacements. IM ON MY 5th!!
I would think that they would have mentioned something about receiving a phone upgrade after my 2nd replacement. But it doesn't surprise me that they wouldn't want to give out a free phone after all the news about Verizon no longer offering the unlimited data plan and bottle necking 3g users.
anyways,
can anyone confirm that it is an option to receive and upgraded phone at no extra cost me after 2 replacement phones?
Click to expand...
Click to collapse
Hi, I already talked to ya on my other thread you referred to but this is for the benefit of all...
YES! It appears to be a policy on Verizon's side to offer a different model after two replacements of the same if the customer is still unsatisfied. The lady who answered the call and told me the following:
"You haven't reached the threshold where you will be eligible for a different phone. You need to request 2 replacements, so far you only requested one"
However, Verizon will not actively suggest that, unless you get a super nice and sympathetic rep. You must mention it to them and then they will look into it and say, "alright, what would you like!" It worked for me, and several others. And as per the PMs I received from the OP, it seems to be working for him too, who is currently on a customer service call!
So, happy replacing-your-phone-with-a-different-one-and-not-letting-verizon-rip-you-off-ing! (Holy smokes Batman, this concatenated word has 81 characters! )
Cheers!
P.S: I will never "bare" with you. Now matter how nice a person you are, I am NOT getting naked and funky with a dude... If, on the other hand, you are a dudette, then by all means, lets bare together!
litetaker said:
Hi, I already talked to ya on my other thread you referred to but this is for the benefit of all...
YES! It appears to be a policy on Verizon's side to offer a different model after two replacements of the same if the customer is still unsatisfied. The lady who answered the call and told me the following:
"You haven't reached the threshold where you will be eligible for a different phone. You need to request 2 replacements, so far you only requested one"
However, Verizon will not actively suggest that, unless you get a super nice and sympathetic rep. You must mention it to them and then they will look into it and say, "alright, what would you like!" It worked for me, and several others. And as per the PMs I received from the OP, it seems to be working for him too, who is currently on a customer service call!
So, happy replacing-your-phone-with-a-different-one-and-not-letting-verizon-rip-you-off-ing! (Holy smokes Batman, this concatenated word has 81 characters! )
Cheers!
P.S: I will never "bare" with you. Now matter how nice a person you are, I am NOT getting naked and funky with a dude... If, on the other hand, you are a dudette, then by all means, lets bare together!
Click to expand...
Click to collapse
well i have the option of getting the droid inc 2 however im on the fence about what to do. im elibible for an upgrade feb of 2013 so maybe i just get the droid inc for the hell of it and then get a better phone in half a year?
dets34 said:
well i have the option of getting the droid inc 2 however im on the fence about what to do. im elibible for an upgrade feb of 2013 so maybe i just get the droid inc for the hell of it and then get a better phone in half a year?
Click to expand...
Click to collapse
You can always choose the Dinc2 as it doesn't effect your current upgrade date OR your contract...
litetaker said:
You can always choose the Dinc2 as it doesn't effect your current upgrade date OR your contract...
Click to expand...
Click to collapse
i just saw some of the bench mark scores for some of the inc 2 roms...... more than double my x2..... and the amount of roms that are avalible ...... i think the droid inc 2 is looking alot brighter.
how hard was flashing roms on the inc 2. herd it kinda sucks to get used to but after that its easy?
and also whats the battery number seeing as how i have to buy a back and a battery.
reply fail..... didnt mean to reply
dets34 said:
i just saw some of the bench mark scores for some of the inc 2 roms...... more than double my x2..... and the amount of roms that are avalible ...... i think the droid inc 2 is looking alot brighter.
how hard was flashing roms on the inc 2. herd it kinda sucks to get used to but after that its easy?
and also whats the battery number seeing as how i have to buy a back and a battery.
Click to expand...
Click to collapse
Shouldn't be too hard to search for.
Or ask in their forums?
Sent from my stupid smartphone
If this question has been answered, please point me in the proper direction.
Say i wasn't liking the Amaze anymore and wanted to have it warranty exchanged. what other phones are available that would be given to me if i wanted to exchange it? What would i have to tell the CSR over the phone so that they'd be willing to give me a different device?
Reason: I'm sick of the lack of support HTC is giving to devs here. and i dont like that whole "can't charge to 100 percent and stay on the charger" nonsense.
So Tmobile representatives, can you help me out?
JonathanBarca10 said:
If this question has been answered, please point me in the proper direction.
Say i wasn't liking the Amaze anymore and wanted to have it warranty exchanged. what other phones are available that would be given to me if i wanted to exchange it? What would i have to tell the CSR over the phone so that they'd be willing to give me a different device?
Reason: I'm sick of the lack of support HTC is giving to devs here. and i dont like that whole "can't charge to 100 percent and stay on the charger" nonsense.
So Tmobile representatives, can you help me out?
Click to expand...
Click to collapse
Im not a t-mobile rep but ill throw in my 2 cents. I "used" to be a sprint rep, so when i call t-mobile, i try to say any of the things i know usually works. My family has been with t-mobile for about 17 years. They tend to give me better deal..not always. I recommend saying the word dissatisfied a few times. I also was ready to trade in my Amaze, only because i wanted to try out the nexus and i was to chicken sh*t to root any of my phones. Hasoons Tool and the easy as pie instructions in the dev forum changed my mind. They offered me crap phones, would only exchange amaze for amaze or something that was atleast 1 generation older. They said after they have replaced my Amaze 3 total times, might they consider trading it for something that is equivalent or nicer. One S basically. If you fail on the first call, call again. There is always a rep willing to do anything to get u off the phone, be it they are anxious or dont know what your doing so they tell u YES we can do it. Be polite but constant pressure. Good Luck.
I agree with death4u, I always say that I'm just not happy and stay calm. Honestly, that phrase has worked a lot. You just don't put the blame on them, especially the person you're talking to, and tell them you're not happy. I even asked them how they can make me happy, haha. That's how I got the amaze from the mt4g for free after having the mt4g for only a year. She apologized to me a bunch and offered me any phone they had.
I've been debating calling in to get a replacement, but I don't like any of their phones. I'm kinda bummed by the lack of drivers from HTC but mostly the headphone jack is crap for me. I can't put my phone in my pants pocket or workout with it without the headphones coming unplugged...it's getting old.
Sent from my HTC_Amaze_4G using Tapatalk 2
Thanks for the quick answers. I am definitely always polite when calling, im just curious.
Hoping to get a current tmobile rep in here to help me out to give me their POV
You can do multiple exchanges. They'll just offer you a Sensation or a Galaxy Blaze 4G
hasoon2000 said:
You can do multiple exchanges. They'll just offer you a Sensation or a Galaxy Blaze 4G
Click to expand...
Click to collapse
I completely agree with Hasoon. I go on to the Tmo Amaze forum many times daily and can tell you now that only one person has reported getting a SGS3 in an exchange. All others have been given refurbished Amazes (many times getting another phone with the exact same problem.) Only after several Amaze exchanges do they offer the customer the Sensation. I guess the bright side is that it was reported that the Sensation was taken off the EOL list.
So the SGSII is no longer an option? Cause i would take that.
JonathanBarca10 said:
So the SGSII is no longer an option? Cause i would take that.
Click to expand...
Click to collapse
The S2 may be an option...I'm not sure. Haven't read any post saying that is what they got. Based on what I have read....I guess that depends on your gift of gab. One person got them to give him an S3 all other the Sensation. I can only say that it is very difficult to get another phone in general. There are others that are taking their fight to the BBB and FCC.
https://www.bbb.org/consumer-complaints/file-a-complaint/nature-of-complaint/
http://esupport.fcc.gov/complaints.htm
I haven't gone that route. I would find it hard to to accept an inferior phone. The Amaze is an awesome phone under the hood. My only problems are the 8-10 Bluetooth range (that I get.) And sound quality when video recording in a semi-loud environment. (Recording a live band is terrible.) I have been hoping that another OTA would address the problems. The BT problem got much better with the ICS update. Before ICS, my BT range was 1-2 Ft. So it's hard for me to just believe that the problem is the hardware. The problem appears to be larger than Tmo and HTC want to admit...but not large enough to care about.
Thanks again for the reply. And this reeks of the same problem the Sidekick 4g had...both samsung and tmobile were damn well aware of the awful software problems with that phone, but didnt care to do anything.
JonathanBarca10 said:
Thanks again for the reply. And this reeks of the same problem the Sidekick 4g had...both samsung and tmobile were damn well aware of the awful software problems with that phone, but didnt care to do anything.
Click to expand...
Click to collapse
My daughter has the Sidekick and she told me she has to do a battery pull at least once a day if not more... problem is she cracked the screen so we can't do a warranty exchange
They gave me a brand new HTC one s after getting 4 warranty replacements. I'm glad I got rid of this phone. Too many problems :/.
Sent from my HTC VLE_U using xda app-developers app
rubyman94 said:
They gave me a brand new HTC one s after getting 4 warranty replacements. I'm glad I got rid of this phone. Too many problems :/.
Sent from my HTC VLE_U using xda app-developers app
Click to expand...
Click to collapse
Oh man, thats a **** ton of replacements. And how long did it take to do that?
And to the one with the daughter with the sk4g...yes, battery pulls were WAY too common with that device. Just too much going on for a device that was uniquely put together, such as the jump button.
Big pain in the ass, really.
JonathanBarca10 said:
Oh man, thats a **** ton of replacements. And how long did it take to do that?
And to the one with the daughter with the sk4g...yes, battery pulls were WAY too common with that device. Just too much going on for a device that was uniquely put together, such as the jump button.
Big pain in the ass, really.
Click to expand...
Click to collapse
So how did it go if you don't mind me asking? I was thinking about doing the exact same thing. I don't think multiple exchanges really matter, I got the amaze from my first warranty exchange from the Sensation, i simply asked what alternate options there were cause I heard people were receiving Amazes as an option.
supraman89 said:
So how did it go if you don't mind me asking? I was thinking about doing the exact same thing. I don't think multiple exchanges really matter, I got the amaze from my first warranty exchange from the Sensation, i simply asked what alternate options there were cause I heard people were receiving Amazes as an option.
Click to expand...
Click to collapse
to be honest i haven't done it yet. my little sister is using it now, since she needed a phone.
she likes the SII better though...thinner and lighter for her. you know how girls can be! so i may still call, its a matter of whether or not she's willing to sort of stick it out with this phone or not.
JonathanBarca10 said:
to be honest i haven't done it yet. my little sister is using it now, since she needed a phone.
she likes the SII better though...thinner and lighter for her. you know how girls can be! so i may still call, its a matter of whether or not she's willing to sort of stick it out with this phone or not.
Click to expand...
Click to collapse
well thats cool, I factory reset my amaze to see if it fixes my issues (autobrightness, screen sometimes wont power on)