Hi!
I know this topic has been written about countless times! I know this because I've read most of these threads (atleast the ones I could find), but my case seems to be different..
Last year, all of a sudden, I couldn't use my stock SE headphones. It seems that when I dropped the phone in the snow, something happened.
Now, I can use any kind of headset once, every 24 hours or so... If I take them out, and then put them in again, I get a pop-up telling me the accessory is not supported.
I tried changing the ROM, hoping it would work (using miniCM7pro atm), but I still got the same problem. I really don't like the fact of turning the phone in for a repair since I had to wait 3 months when I turned in my charger that stopped working all of a sudden..
So I'm wondering... Is there any other tweak/ solution or anything that I can do to fix this?
Thanks in advance,
/Nanashi Dri
Sent from my U20i using XDA App
That looks like hardware related problem. i hope someone here will come up with some answer for this....
I don't think there is an easy fix for what you're experiencing. but here's a few steps you could take.
Make sure there is nothing in the headphone jack that shouldn't be in there (bits of dirt/grit)
Make sure none of the contacts appear damaged. There should be 4 contact points inside the jack socket (exluding headset controls)
but i think the phone will ultimately need to be sent for repair
ryant22 said:
I don't think there is an easy fix for what you're experiencing. but here's a few steps you could take.
Make sure there is nothing in the headphone jack that shouldn't be in there (bits of dirt/grit)
Make sure none of the contacts appear damaged. There should be 4 contact points inside the jack socket (exluding headset controls)
but i think the phone will ultimately need to be sent for repair
Click to expand...
Click to collapse
Hi! And thanks for your replies,
I'm not quite sure how I'm able to see the fourth one, since it's way too deep down, but I can see three of them.
Even if it will ultimately need to be sent for repair, I want to do my best to try and fix it before I send it in, since I really hate the thought of sending it in and then wait for three months. I'd rather buy an mp3 player, or and iPod or something in that case.
Nanashidri said:
I really hate the thought of sending it in and then wait for three months. I'd rather buy an mp3 player, or and iPod or something in that case.
Click to expand...
Click to collapse
That is why we call it "Sorry Ericsson" for some reason! (just kidding)
They will send it to you as soon as the parts arrive....dont worry. better you replace or repair it before it does a big problem.
Good luck!
Tommylee567 said:
That is why we call it "Sorry Ericsson" for some reason! (just kidding)
They will send it to you as soon as the parts arrive....dont worry. better you replace or repair it before it does a big problem.
Good luck!
Click to expand...
Click to collapse
Haha!
I'll see what I'll do. Worst case scenario, I'll re-install the original ROM and un-root, and then send it in. But I do want to try and fix it myself first.
Got one more year on my warranty, so time's not a real problem if I don't succeed..
Nanashidri,
at least you considered to unroot and go to stock before giving it.
i just gave it so those dummies at SE centers so they will go crazy seeing me running 2.3.7 on this phone, and they did go psycho! i indeed was laughing cause they started asking me silly questions, "how did you get this in this phone" and such questions.
i simply answered as i was roaming the internet and i did what you could not do....and they where dumb after that....funny funny (i came home and couldnt resist laughing at this matter).
my phone had camera function and my phone restarts after using it. so it was a hardware problem but they never understood it. in retaliation they just flashed the original 2.1. and for two weeks they still never got it right. i went inside the engineers room and recreated the problem. their eyes opened and tubelights switched on in their heads. at last they changed the main board and now it works!! see?
funny things happen....so dont worry. get yours changed when you still have warranty.
keep it up bro!
And this sorry ericsson is going better as "SONY" from next year! no more ericsson!
Related
Hey guys, I just got my touch pro last week and now the keyboard wont work. No drops or water damage. It wont light up or anything. I dont want to have to go back to the sprint store, so if u guys have any suggestions that would be awesome. Thanks.
Sorry
I hate to be the bearer of bad news, but I had the same thing happen to me. I spent probably a combined total of 8 hours on the phone with different people before I got any kind of solution. I couldn't find anything online. I was out of the initial Sprint Warranty. So Sprint said, sorry, you're gonna have to pay for a whole new device. That wouldn't work, the device was just 3 months old. So I called HTC, and at first they said there was nothing they could do either, until I talked to one person who forwarded me to PCD. They were able to fix it, for free under warranty, they replaced some RFID tag (IDK what that meant, it was in this checklist of tests they sent back) and sent the phone back. All I had to pay was shipping to their Repairs center. The bad thing was, it took them 3 weeks to work on it (only 4 days were shipping there and back). I hope I have been helpful, and I am sorry about the bad news. I know the feeling.
Hey, i had the same problem but i went to sprint and change my device, the new one works perfect, my advice go back and change it.
Bigswigg said:
Hey guys, I just got my touch pro last week and now the keyboard wont work. No drops or water damage. It wont light up or anything. I dont want to have to go back to the sprint store, so if u guys have any suggestions that would be awesome. Thanks.
Click to expand...
Click to collapse
i had the same problem i went to sprint and change my device, the new one works perfect, so my advice go back to the store and replace it for a new one, take care......
Not much but maybe
Had one that same thing happened. Performed hard reset and corrected it maybe temp fix though but it worked so far about a week of good use so far.
I had the same thing on my Verizon Pro, what I found was (I took mine apart) was that the cable had came loose from it's connector, I just had to reseat it and works perfect. By the way I bought it that way (got a great deal because it didn't work).
kilroy1stcav said:
I had the same thing on my Verizon Pro, what I found was (I took mine apart) was that the cable had came loose from it's connector, I just had to reseat it and works perfect. By the way I bought it that way (got a great deal because it didn't work).
Click to expand...
Click to collapse
I have the same keyboard problem...it doesn't work most of the time, but once in a blue moon it will....the keyboard lights come on, but no input from keys work....so is that still a connector issue you think? Did you keyboard backlight come on?
2nd question: How do I open my TP?
Thanks.
Here's a link with the Touch Pro teardown, thanks to BigDiesel07 @ PPCGeeks. Hope this helps a bit...
http://forum.ppcgeeks.com/showthread.php?t=49932&highlight=teardown+touch+pro
G00gle26 said:
I have the same keyboard problem...it doesn't work most of the time, but once in a blue moon it will....the keyboard lights come on, but no input from keys work....so is that still a connector issue you think? Did you keyboard backlight come on?
2nd question: How do I open my TP?
Thanks.
Click to expand...
Click to collapse
I am not sure if my keys lite up or not, it has been a while, but it sounds to me like a possible connection issue with it being intermittent.
happened to me twice hopefully tp2 fixes this little issue.
same problem!!! just go to sprint, they can fix the problem... "they changed my keyboard"!!!
yah me too, i took my touch pro back to Sprint and they changed the whole touch screen part of the phone for me in 45 mins and for some reason that fixed the keyboard as well, so i guess the problem is in the touch-screen part of the phone, not the keyboard itself
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
zKnuckles said:
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
Click to expand...
Click to collapse
Genius! However, i am not. Your solution worked, however i fear it may be a temporary solution? I want to get this fixed while under warranty and dumb ol' me fixing it, well, now i won't have anything to show the sprint store
zKnuckles said:
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
Click to expand...
Click to collapse
this worked for me! thanks!!! I was getting ready to open up the phone or go to the sprint store. You the man.
this is a very common problem because this also hppened to me.
the represenstative told me that putting on 3rd party software can help the keyboard going out
USAF22 said:
I hate to be the bearer of bad news, but I had the same thing happen to me. I spent probably a combined total of 8 hours on the phone with different people before I got any kind of solution. I couldn't find anything online. I was out of the initial Sprint Warranty. So Sprint said, sorry, you're gonna have to pay for a whole new device. That wouldn't work, the device was just 3 months old. So I called HTC, and at first they said there was nothing they could do either, until I talked to one person who forwarded me to PCD. They were able to fix it, for free under warranty, they replaced some RFID tag (IDK what that meant, it was in this checklist of tests they sent back) and sent the phone back. All I had to pay was shipping to their Repairs center. The bad thing was, it took them 3 weeks to work on it (only 4 days were shipping there and back). I hope I have been helpful, and I am sorry about the bad news. I know the feeling.
Click to expand...
Click to collapse
go to your phone carrier.
demand a NIB replacement. (new in box)
it states in the manufacturing warranty that you get a NIB replacement for the keyboard. it's a known problem, tell them to call the tech department or htc tech support and they will tell the rep the same thing.
Don't leave without a NEW replacement.
Don't take a refurb(mailed out) replacement.
throwback1718 said:
this is a very common problem because this also hppened to me.
the represenstative told me that putting on 3rd party software can help the keyboard going out
Click to expand...
Click to collapse
hahahahahha.
I call BS on that one. lol.
I did it... removed bat', piched key b'. it now works... eeeeeeeeyesss
Got a 0 hour touch pro less than 2months, keyboard started lagging since 2 weeks ago, then extra spaces and duplicate letters and finally died after a charging session in a hot weather day.
Removed battery and press spacebar top and bottom very hard to resit the keyboard connector fixed the issue.
Same happened to me on my Alltel CDMA Touch Pro after having owned it for about 4 weeks. It would also not shut off the screen backlight. Was very odd. Luckily, my Alltel store is literally across the alley from my house, so I ran a full backup using Sprite Backup, walked over there, and they swapped it out for a new phone within 10 minutes. Took me another 45 minutes to restore the backup, but wasn't nearly as bad as sending it away for several weeks to be repaired.
Hey guys,
I was wondering if anyone has experienced this? When I use headphones I get the white noise/hissing. I've used three sets of head phones on the Eris and still get the white noise/hissing.
I've then gone on to use the headphones in three other devices (ipod, computer, blackberry) and no white noise/hissing. It's really annoying.
Is this something that I can have Verizon swap out for me?
Still nothing?
its a ghost
but actually it's probably an issue with the headphones compatibility with your Eris. I don't know.
Yeah, I thought that too. So I tried mono head phones, stereo, noise cancelling and any other kind I could get my hands on.
sorry wrong post
tazzpatriot said:
just wondering if anyone looked into the audio csv files in the ect folder ? if u open it , it says sprint hero, not sure if thats an issue or not ,
Click to expand...
Click to collapse
Haven't done that, but I'm not a programmer, so outside of seeing them there, I can't do anything. It'd be great if someone could check that out.
nesgodawg said:
Haven't done that, but I'm not a programmer, so outside of seeing them there, I can't do anything. It'd be great if someone could check that out.
Click to expand...
Click to collapse
im not haven any issue i was just tryin to point that out ,if it s the problem all u need to do is switch them out
Oh I got it.
I don't see any Sprint files in the etc folder.
Just a quick update:
Appears this is a known issue with the phone and they are shipping out "Warranty Replacement" today.
nesgodawg said:
Just a quick update:
Appears this is a known issue with the phone and they are shipping out "Warranty Replacement" today.
Click to expand...
Click to collapse
It is a known issue, but as far as I know there is no fix for it. I've gotten it on both of the phones I have had.
nindoja said:
It is a known issue, but as far as I know there is no fix for it. I've gotten it on both of the phones I have had.
Click to expand...
Click to collapse
That really sucks! Hopefully the new one doesn't have the issue.
Though I'm hoping that I can go through three and they just send me an Incredible or Droid X.
My external speaker started sounding clangy last week. Got my replacement phone yesterday and it was clangy too. I'm sending it back, it had a 1.49 s-on hboot anyway. And we know how hard those are to root!
Anyway, the tech at vzw said my clangy speaker would be fixed in a "soon to be released" software update. We'll see.....
Good luck with the replacement phone.
Yeah, my external speaker is losing some sound quality too. It's very soft even though the volume is all the way up.
New phone is in Memphis, should be in Seattle by Tuesday.
Let me know if your new phone goes bad too.
My replacement was bad out of the box. It is a "certified like new replacement."
I'm sending it back and keeping my rooted Eris, bad speaker and all.
Also, another interesting thing is that, for me, the problem is worse when I'm plugged into external power (particularly a DC input from a car charger).
Now that is weird. I haven't tried not connected to the power chord.
Sent from my Eris using XDA App
Okay, tried with it unplugged and I still get that annoying noise. So I'm glad I got the replacement. haha
While this isn't a strictly dev related question, this is the best x10mp forum online, so I'm asking here
My phone is about 3 months old, and today, suddenly, my phone started to have a problem when sliding open and closed. It feels as though there is a lot of extra friction happening somewhere with the slide mechanism. This happens when both opening and closing.
Has anyone had a similar experience with their phone, or have any idea how to fix it?
I assume Sony has a one year or so hardware warranty. I'll give them a call and see what they say about it.
Thanks for any suggestions!
i dnt have any problem bt with my other frends like around all 4 of the same phones like mine have the problems its like all four fnes were different they didn feel the same some felt light sum felt heavy bt yeah i suggest u call se
maybe that's a factory defect? although I'm not sure. But yea, just go see SE you got warranty
mm. apparently their customer service in taiwan isn't so great. all you can do is leave a number and they say theyll get back to you. ill keep this thread updated in case anyone is interested.
do walk-in
the service center address isnt listed on their website. anyone know the service center address in taipei?
It's under warranty, so back up everything (apps, settings etc) to your SD card, and try to convince them to swap it in store, or they may take a looong time to fix.
http://www.cpkb.org/wiki/Sony_Ericsson_U20_Xperia_X10_Mini_Pro_service_manual
This might help if you want to pull it apart yourself - I've pulled mine down to replace a screen, and it was great fun, though scary at first. Just watch the little ribbon cable clamps - make sure you release them (hard to see) before you go pulling cables out.
It's such an impressive bit of harware all squeezed in like that. I hate those monster 4" smartphones - this thing is clever.
Rich
duplicate post deleted
thanks for the link. ill take my phone to the service center. i actually got through to someone on the chinese menu of the service center hotline. it only took me 10 minutes for them to give me the address of the place! haha
Hi All,
I just bought the Photon 4G day before night and am loving it
But I realized that camera is showing a black patch on the screen... Its there in the file even when i take snaps as well as record videos Its set there permanently (same spot). Its somewhat translucent.
Please can anyone help me out fixing it cause its disappointing me somewhat
I have attached few images to let you guys know how it looks..
Oh and I think I dont need to point out the location of this ****. Its at the same spot in all the three images. In the second pic below the androids right leg...
P.S. Tried resetting the phone to factory setting, tried removing the battery.. No warranty for the phone. Bought it from Ebay India. Its the USA Sprint phone..
If cleaning does not help guess you will need a new one.
Sent from my MB855 using xda premium
rbeavers said:
If cleaning does not help guess you will need a new one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
I did try cleaning it. The glass is absolutely flawless. So the main sensor / chip is defective i guess. I came across people facing, if not the same, but similar issues with their Android phones. I am not sure.
I hope I see someone who could manage to fix it or I'm totally out of luck. Have to live with that ass forever lol. Hope it doesnt expand any more!!!
you already stated you cleaned it ,so I will not beat that dead horse. If I were a betting man (I'm not really) I would say you have one of two issues.
1. (and I hope its not this) that phone was dropped and something broke or cracked internally.
2. Someone took it apart and lint or dust got between the lenses. Good Luck.
Althought #1 is possible, everyone I know with high end Smartphone treats them like 2 month old babies!
dsims7_2000 said:
you already stated you cleaned it ,so I will not beat that dead horse. If I were a betting man (I'm not really) I would say you have one of two issues.
1. (and I hope its not this) that phone was dropped and something broke or cracked internally.
2. Someone took it apart and lint or dust got between the lenses. Good Luck.
Althought #1 is possible, everyone I know with high end Smartphone treats them like 2 month old babies!
Click to expand...
Click to collapse
I dont think it has fallen... Its absolutely without any scratches or anything anywhere.. ANd the mark looks like a tiny butterfly! lol which is kinda transparent. I tried manually makin some marks on the camera lens with a blue marker pen, but that doesnt look the same at all. it just brings a blue hue (ink color) on the image. You cant see it as a mark (spot like in this case)..
And I'd like to mention one more thing. This thing, when I zoom it to the next level, it moves to the left and when I zoom it even more, it gets off the screen! (outside)Funny!
And about the dust thing, I really doubt..
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
androiderb89 said:
And I'd like to mention one more thing. This thing, when I zoom it to the next level, it moves to the left and when I zoom it even more, it gets off the screen! (outside)Funny!
Click to expand...
Click to collapse
Strange I must say. We have Digital Zoom, not Optical. Is your phone Rooted with stock ROM?
Have you tried shaking it to see if the spot will move ??
farookh said:
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
Click to expand...
Click to collapse
I agree with farookh. If this were an SLR, I would say dust on the sensor and give you pointers on how to clean it. Since the sensor is internal here, you probably need to return it and get a new one versus voiding any warranty by trying it yourself.
mypenguin said:
Since the sensor is internal here, you probably need to return it and get a new one versus voiding any warranty by trying it yourself.
Click to expand...
Click to collapse
Read his original post last sentence. No warranty, he got it from E-Bay in India.
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
farookh said:
Looks like dust on the sensor cant do ne thing unless u dismantle the whole camera module.
Click to expand...
Click to collapse
If its dust and we only have digital zoom, shouldn't the spot still remain even after zooming? why does it move outwards
And I noticed 1 more thing yesterday... When I focus the camera (specifically that point!!) towards the sun, the spot just dissolves in the light and is not visible... Same is the case when I point it towards some very bright source.
dsims7_2000 said:
Strange I must say. We have Digital Zoom, not Optical. Is your phone Rooted with stock ROM?
Click to expand...
Click to collapse
Its stock ROM. I tried using a couple of camera apps, but still no luck. The spot appears on all. Do these apps use the same module used by the Default camera App? If yes, is there a way to reinstall the module.
rbeavers said:
Have you tried shaking it to see if the spot will move ??
Click to expand...
Click to collapse
Lol yeah, I did try doing it. Tried tapping it hard with my nail as well, still the exact same position.
miahdog said:
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
So you recommend me calling Motorola India customer service and do the same?
And I'm starting to love this forum slowly cause of you guys!
miahdog said:
OK. Let me tell a trick as former sprint store manager. I just used this to replace my epic so I know it still works.
If you have to phone active on your account call technical support about the phone. Tell them you are calling because a Rep at the store instructed you to call and do a "advanced exchange" on your device. Tell tech support that the store couldn't fix it and didn't have a replacement phone for you. Say they wouldn't exchange for new device and gave u a hard time. It is important to sound like your very unhappy. If they mention insurance, say your phone didn't qualify because the phone suffered no damage, it is a manufacturer defect as told to you by the repair Rep.
They may attempt to ask you what store u went to. Cut them off and say sir, I am not dealing with store again. U going in circles and feel everyone is spinning u and don't want to replace phone.
They will process advanced exchange and you swap phones through mail. They will send new one and you ship back old one.
Sent from my MB855 using xda premium
Click to expand...
Click to collapse
Motorola India told me that they cant help me as this phone hasnt released here. They have no hardware and software support. They want me to co-ordinate with Motorola USA.
And when I lookup my phone's IMEI on motorola, I see that it is under warranty till Oct 2012...
Do you think I can get a replacement being here in India. I have the box, the manual and the handset.
I would snail mail moto and get a RMA or something in writing.
Sent from my MB855 using xda premium
I think my EarPiece is blown. Severe low volume suddenly.
BT and SpeakerPhone works fine.
I have restored a backup from a month ago and it still is very low.
Since it's otherwise perfect and older HBoot I think it would be better to repair myself.
Before I rip it apart is there anything else I can check?
Is there a possible corruption on the Radio Side that the Backup would not have restored.
Has anyone else done this repair?
Thanks
Have you tried this yet ???
http://forum.xda-developers.com/showthread.php?t=1147436
#Root-Hack_Mod*Always\
I have the same problem, tried that fix above about a month back, didn't work for me.
I've been putting it off for the sake of having s-off but now that there is a downgrade option for 1.5 I plan on taking it in.
Sent from my PG86100 using xda premium
laie1472 said:
Have you tried this yet ???
http://forum.xda-developers.com/showthread.php?t=1147436
#Root-Hack_Mod*Always\
Click to expand...
Click to collapse
That's the old issue of people not happy with the "Working" Volume.
Volume was fine since I got it.
Suddenly it dropped like 90%. I read one post that it happened in the middle of a call for someone.
brenstar said:
I have the same problem, tried that fix above about a month back, didn't work for me.
I've been putting it off for the sake of having s-off but now that there is a downgrade option for 1.5 I plan on taking it in.
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
I didn't want to get a Refurb. Which is what you'll likely get. I've read too many horror stories on those.
The part is only $10.00 and it does not look too bad to change.
You only need to go up where he folds the motherboard back before he starts disconnecting screen.
http://www.repairsuniverse.com/htc-evo-3d-take-apart-repair-guide.html
Then do this.
http://www.youtube.com/watch?v=D--WNCz4Rlw
This is the part I ordered
http://www.ebay.com/itm/220987489338?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649
I had mine go out and honestly as long as you pay attention to replace it with the tabs (you'll see) going the right direction, it couldn't be easier to replace. Good luck.
iwould4adollar said:
I had mine go out and honestly as long as you pay attention to replace it with the tabs (you'll see) going the right direction, it couldn't be easier to replace. Good luck.
Click to expand...
Click to collapse
Agreed with this
Its fairly simple to replace the earpiece infact it just sits in a slot and once you put on the board for the front facing camera it makes contact with it. screw it down and your done.
Dont worry about pulling the mother board back, as long as you take out the ribbons connected to the side of it (i cant remember but think theres 4 or 3) pull the mother board back and disconnect the 2 ribbons and a black wire.
Good luck
mswlogo said:
I didn't want to get a Refurb. Which is what you'll likely get. I've read too many horror stories on those.
The part is only $10.00 and it does not look too bad to change.
You only need to go up where he folds the motherboard back before he starts disconnecting screen.
http://www.repairsuniverse.com/htc-evo-3d-take-apart-repair-guide.html
Then do this.
http://www.youtube.com/watch?v=D--WNCz4Rlw
This is the part I ordered
http://www.ebay.com/itm/220987489338?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649
Click to expand...
Click to collapse
Thanks for the info, I'll likely just do that then.
Sent from my PG86100 using xda premium
Yep... this is the problem I have as well... and is the prime example of how HTC quality has been crap for years now. I had this problem in the OG EVO as well. This is another reason why I am making the switch to Samsung as soon as they drop the SGS3 on us.
I had this exact same problem 2 weeks ago. Tried all the software hacks in the book to no avail, it's almost definitely your hardware. Sprint told me I could bring it in and they would replace the part for $35 (I don't have a protection plan). They said it would take them about an hour. HTC said I could send it to them and one of two things would happen: They would crack it open, determine it wasn't my fault, fix it, and mail it back free of charge OR they would crack it open, determine that it WAS my fault and either send it back still broke for $35 (inspection fee) or send it back fixed for "$60+". Either way HTC would have my phone for 6-8 business days. In the end, I bought the part off ebay for $7 and did it myself. It's really not too bad as long as you're careful with the motherboard portion if the disassemble. My speaker works flawlessly now. Good luck!
Sent from my PG86100 using Tapatalk 2