While this isn't a strictly dev related question, this is the best x10mp forum online, so I'm asking here
My phone is about 3 months old, and today, suddenly, my phone started to have a problem when sliding open and closed. It feels as though there is a lot of extra friction happening somewhere with the slide mechanism. This happens when both opening and closing.
Has anyone had a similar experience with their phone, or have any idea how to fix it?
I assume Sony has a one year or so hardware warranty. I'll give them a call and see what they say about it.
Thanks for any suggestions!
i dnt have any problem bt with my other frends like around all 4 of the same phones like mine have the problems its like all four fnes were different they didn feel the same some felt light sum felt heavy bt yeah i suggest u call se
maybe that's a factory defect? although I'm not sure. But yea, just go see SE you got warranty
mm. apparently their customer service in taiwan isn't so great. all you can do is leave a number and they say theyll get back to you. ill keep this thread updated in case anyone is interested.
do walk-in
the service center address isnt listed on their website. anyone know the service center address in taipei?
It's under warranty, so back up everything (apps, settings etc) to your SD card, and try to convince them to swap it in store, or they may take a looong time to fix.
http://www.cpkb.org/wiki/Sony_Ericsson_U20_Xperia_X10_Mini_Pro_service_manual
This might help if you want to pull it apart yourself - I've pulled mine down to replace a screen, and it was great fun, though scary at first. Just watch the little ribbon cable clamps - make sure you release them (hard to see) before you go pulling cables out.
It's such an impressive bit of harware all squeezed in like that. I hate those monster 4" smartphones - this thing is clever.
Rich
duplicate post deleted
thanks for the link. ill take my phone to the service center. i actually got through to someone on the chinese menu of the service center hotline. it only took me 10 minutes for them to give me the address of the place! haha
Related
Hi all i just thought you guys maybe interested in this, on other posts people have wanted to find a place to replace their housing on their phone. Well after ring around i have found this place
http://www.apexlaptops.co.uk
The guy said they will replace the housing (grey original HTC TYTN) for £60 incVat fitting, parts & labour included. I know its hard to get this original housing and i am going to use these guys when i get my phone back.
kidd
* since my phone is with HTC for repair on the call button i asked them for a new housing cost and they said it was £69incVat fitting, parts and labour. So since its with them now i decided to let them do it instead
*Update
Just got a bill from HTC for the new housing, it was quoted as £69 but they told me thats just a quote and its actually cost me £35.25. VERY VERY HAPPY NOW
well... wait a minute before You will start to sing about how good someone is.
apex laptops is maybe the biggest repair center in uk, but believe me or not they are rubbish.
sorry to do that in here, but I was thinking about putting my opinion in this forum anyway.
to make it short - they were dealing with my broken tytn for about 2 months (I had to send it 3 times) with no luck. at the end I was informed, that they cannot repair fault and decided to give up.
don't get me wrong, but they are little bit overpriced and somehow not serious. I didn't received any invoice/receipt (part of the job was done and they took money for it). typical waiting time was not shorter than 7 days.
surprisingly I managed to find REAL specialists called GPS Midlands. Very nice bloke on the other side of the line informed me that they will replace motherboard for about 60 quid and I'll get my device back in approx. 2 working days. JOY.
I'll let You know after the weekend if it was ok.
oh yeah.. btw - XDA repairs are using apex'es services as they cannot do more complicated repairs...
br
i didnt say they good just suggested a place to get their housing replaced coz there didnt seem to be places to get them changed.
I didnt go with apex in the end went with Htc instead and got a shock that they charged me little for replacing the housing compared to other places.
Its nice to know there are prices for people to see as im one of thoughs who search endlessly through forums and find nothing fully useful on this subject.
Actually looking at the prices for things at Gps Midland they are quite good. I live about 15 mins away from them too! haha see if you didnt post it i would of never knew, i can use that for future reference now.
Would of not thought there be places like these in midlands oh well cheers anyway
Not to be trusted it seems - buyer beware
see http://www.allaboutsymbian.com/forum/showthread.php?t=62954
**Update
Ok got my phone back today with new housing and button fixed, with my screen replaced too!!! i never asked for it and its definitely done because i had a slight indent on the screen but nothing that need replacing plus it had a screen protector too but thats gone too. I am really happy with the refurbishment only thing they did that i didnt want was downgrade it back to wm5 but i can change that . Definitely recommended to go to htc if you have a tytn. Cheap and good service and fast.
Hey guys, I just got my touch pro last week and now the keyboard wont work. No drops or water damage. It wont light up or anything. I dont want to have to go back to the sprint store, so if u guys have any suggestions that would be awesome. Thanks.
Sorry
I hate to be the bearer of bad news, but I had the same thing happen to me. I spent probably a combined total of 8 hours on the phone with different people before I got any kind of solution. I couldn't find anything online. I was out of the initial Sprint Warranty. So Sprint said, sorry, you're gonna have to pay for a whole new device. That wouldn't work, the device was just 3 months old. So I called HTC, and at first they said there was nothing they could do either, until I talked to one person who forwarded me to PCD. They were able to fix it, for free under warranty, they replaced some RFID tag (IDK what that meant, it was in this checklist of tests they sent back) and sent the phone back. All I had to pay was shipping to their Repairs center. The bad thing was, it took them 3 weeks to work on it (only 4 days were shipping there and back). I hope I have been helpful, and I am sorry about the bad news. I know the feeling.
Hey, i had the same problem but i went to sprint and change my device, the new one works perfect, my advice go back and change it.
Bigswigg said:
Hey guys, I just got my touch pro last week and now the keyboard wont work. No drops or water damage. It wont light up or anything. I dont want to have to go back to the sprint store, so if u guys have any suggestions that would be awesome. Thanks.
Click to expand...
Click to collapse
i had the same problem i went to sprint and change my device, the new one works perfect, so my advice go back to the store and replace it for a new one, take care......
Not much but maybe
Had one that same thing happened. Performed hard reset and corrected it maybe temp fix though but it worked so far about a week of good use so far.
I had the same thing on my Verizon Pro, what I found was (I took mine apart) was that the cable had came loose from it's connector, I just had to reseat it and works perfect. By the way I bought it that way (got a great deal because it didn't work).
kilroy1stcav said:
I had the same thing on my Verizon Pro, what I found was (I took mine apart) was that the cable had came loose from it's connector, I just had to reseat it and works perfect. By the way I bought it that way (got a great deal because it didn't work).
Click to expand...
Click to collapse
I have the same keyboard problem...it doesn't work most of the time, but once in a blue moon it will....the keyboard lights come on, but no input from keys work....so is that still a connector issue you think? Did you keyboard backlight come on?
2nd question: How do I open my TP?
Thanks.
Here's a link with the Touch Pro teardown, thanks to BigDiesel07 @ PPCGeeks. Hope this helps a bit...
http://forum.ppcgeeks.com/showthread.php?t=49932&highlight=teardown+touch+pro
G00gle26 said:
I have the same keyboard problem...it doesn't work most of the time, but once in a blue moon it will....the keyboard lights come on, but no input from keys work....so is that still a connector issue you think? Did you keyboard backlight come on?
2nd question: How do I open my TP?
Thanks.
Click to expand...
Click to collapse
I am not sure if my keys lite up or not, it has been a while, but it sounds to me like a possible connection issue with it being intermittent.
happened to me twice hopefully tp2 fixes this little issue.
same problem!!! just go to sprint, they can fix the problem... "they changed my keyboard"!!!
yah me too, i took my touch pro back to Sprint and they changed the whole touch screen part of the phone for me in 45 mins and for some reason that fixed the keyboard as well, so i guess the problem is in the touch-screen part of the phone, not the keyboard itself
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
zKnuckles said:
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
Click to expand...
Click to collapse
Genius! However, i am not. Your solution worked, however i fear it may be a temporary solution? I want to get this fixed while under warranty and dumb ol' me fixing it, well, now i won't have anything to show the sprint store
zKnuckles said:
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
Click to expand...
Click to collapse
this worked for me! thanks!!! I was getting ready to open up the phone or go to the sprint store. You the man.
this is a very common problem because this also hppened to me.
the represenstative told me that putting on 3rd party software can help the keyboard going out
USAF22 said:
I hate to be the bearer of bad news, but I had the same thing happen to me. I spent probably a combined total of 8 hours on the phone with different people before I got any kind of solution. I couldn't find anything online. I was out of the initial Sprint Warranty. So Sprint said, sorry, you're gonna have to pay for a whole new device. That wouldn't work, the device was just 3 months old. So I called HTC, and at first they said there was nothing they could do either, until I talked to one person who forwarded me to PCD. They were able to fix it, for free under warranty, they replaced some RFID tag (IDK what that meant, it was in this checklist of tests they sent back) and sent the phone back. All I had to pay was shipping to their Repairs center. The bad thing was, it took them 3 weeks to work on it (only 4 days were shipping there and back). I hope I have been helpful, and I am sorry about the bad news. I know the feeling.
Click to expand...
Click to collapse
go to your phone carrier.
demand a NIB replacement. (new in box)
it states in the manufacturing warranty that you get a NIB replacement for the keyboard. it's a known problem, tell them to call the tech department or htc tech support and they will tell the rep the same thing.
Don't leave without a NEW replacement.
Don't take a refurb(mailed out) replacement.
throwback1718 said:
this is a very common problem because this also hppened to me.
the represenstative told me that putting on 3rd party software can help the keyboard going out
Click to expand...
Click to collapse
hahahahahha.
I call BS on that one. lol.
I did it... removed bat', piched key b'. it now works... eeeeeeeeyesss
Got a 0 hour touch pro less than 2months, keyboard started lagging since 2 weeks ago, then extra spaces and duplicate letters and finally died after a charging session in a hot weather day.
Removed battery and press spacebar top and bottom very hard to resit the keyboard connector fixed the issue.
Same happened to me on my Alltel CDMA Touch Pro after having owned it for about 4 weeks. It would also not shut off the screen backlight. Was very odd. Luckily, my Alltel store is literally across the alley from my house, so I ran a full backup using Sprite Backup, walked over there, and they swapped it out for a new phone within 10 minutes. Took me another 45 minutes to restore the backup, but wasn't nearly as bad as sending it away for several weeks to be repaired.
Hi!
I know this topic has been written about countless times! I know this because I've read most of these threads (atleast the ones I could find), but my case seems to be different..
Last year, all of a sudden, I couldn't use my stock SE headphones. It seems that when I dropped the phone in the snow, something happened.
Now, I can use any kind of headset once, every 24 hours or so... If I take them out, and then put them in again, I get a pop-up telling me the accessory is not supported.
I tried changing the ROM, hoping it would work (using miniCM7pro atm), but I still got the same problem. I really don't like the fact of turning the phone in for a repair since I had to wait 3 months when I turned in my charger that stopped working all of a sudden..
So I'm wondering... Is there any other tweak/ solution or anything that I can do to fix this?
Thanks in advance,
/Nanashi Dri
Sent from my U20i using XDA App
That looks like hardware related problem. i hope someone here will come up with some answer for this....
I don't think there is an easy fix for what you're experiencing. but here's a few steps you could take.
Make sure there is nothing in the headphone jack that shouldn't be in there (bits of dirt/grit)
Make sure none of the contacts appear damaged. There should be 4 contact points inside the jack socket (exluding headset controls)
but i think the phone will ultimately need to be sent for repair
ryant22 said:
I don't think there is an easy fix for what you're experiencing. but here's a few steps you could take.
Make sure there is nothing in the headphone jack that shouldn't be in there (bits of dirt/grit)
Make sure none of the contacts appear damaged. There should be 4 contact points inside the jack socket (exluding headset controls)
but i think the phone will ultimately need to be sent for repair
Click to expand...
Click to collapse
Hi! And thanks for your replies,
I'm not quite sure how I'm able to see the fourth one, since it's way too deep down, but I can see three of them.
Even if it will ultimately need to be sent for repair, I want to do my best to try and fix it before I send it in, since I really hate the thought of sending it in and then wait for three months. I'd rather buy an mp3 player, or and iPod or something in that case.
Nanashidri said:
I really hate the thought of sending it in and then wait for three months. I'd rather buy an mp3 player, or and iPod or something in that case.
Click to expand...
Click to collapse
That is why we call it "Sorry Ericsson" for some reason! (just kidding)
They will send it to you as soon as the parts arrive....dont worry. better you replace or repair it before it does a big problem.
Good luck!
Tommylee567 said:
That is why we call it "Sorry Ericsson" for some reason! (just kidding)
They will send it to you as soon as the parts arrive....dont worry. better you replace or repair it before it does a big problem.
Good luck!
Click to expand...
Click to collapse
Haha!
I'll see what I'll do. Worst case scenario, I'll re-install the original ROM and un-root, and then send it in. But I do want to try and fix it myself first.
Got one more year on my warranty, so time's not a real problem if I don't succeed..
Nanashidri,
at least you considered to unroot and go to stock before giving it.
i just gave it so those dummies at SE centers so they will go crazy seeing me running 2.3.7 on this phone, and they did go psycho! i indeed was laughing cause they started asking me silly questions, "how did you get this in this phone" and such questions.
i simply answered as i was roaming the internet and i did what you could not do....and they where dumb after that....funny funny (i came home and couldnt resist laughing at this matter).
my phone had camera function and my phone restarts after using it. so it was a hardware problem but they never understood it. in retaliation they just flashed the original 2.1. and for two weeks they still never got it right. i went inside the engineers room and recreated the problem. their eyes opened and tubelights switched on in their heads. at last they changed the main board and now it works!! see?
funny things happen....so dont worry. get yours changed when you still have warranty.
keep it up bro!
And this sorry ericsson is going better as "SONY" from next year! no more ericsson!
Deodex Disaster
by Thundercles
I dedicate this story to the fact that I have finally for the first time ever been sold an extended warranty/protection plan that I didn't feel ****ed me somehow in the end.
first off tl;dr is; I could really really use a photon 4g box. If I get one within the next week or so I can get a brand new phone and not have to worry about unbricking mine, which should be more then entirely possible to unbrick, just a pain, and actually is close to impossible to unbrick until I get a working battery since no flash utils will run without a well-charged battery. If you have the box left over from when you got the photon 4g and you could part with it, let me know, I'd love you long time. If you are in the phoenix area and you could part with a photon 4g box PM me your phone number and I'll call you and come to you wherever in the entire extended phx metro area you are in to get it. I just drove to freakin Anthem from Tempe to buy a battery that doesn't quite fit. All thos sites that say the BH5X battery fits in the electrify/photon are damn liars btw, it so doesn't.
I will type the sad story of how I thought I remembered how to manually deodex correctly and as a result just went for it only to find out that my memory ****ed a step up somewhere in there, maybe left one out altogether cause when I rebooted it wouldn't go past the inital screen, probably cause it wasn't able to load the framework and app directories thanks to my shenengins. To make matters worse right in the middle of this crisis is when my battery desides to completely **** a brick itself and is fully unresponsive in every way shape or form and will hold maybe 10 seconds worth of charge if you are in fastboot mode, but wont even be able to draw enough charge to display anything on the screen unless plugged into the wall. Ya battery is beyond toast, Went to exchange it with my protection plan from best buy and they informed me that things with that protection plan are handled by mailing out the defunct whatevers and getting the new ones mailed back, but that since I am within my initial 30 days their exchange policy would allow me to just trade the whole kit and kaboodle in for a brand new still in the box and shrink wrapped photon. This was the more attractive option since I wouldn't have to unbrick it and the battery would be brand new and any damage I may have done would be undone.
Problem is box got thrown away, it's not my fault either I specifically said that the box should be kept for now, but didn't feel up to fighting any battles over it that day and now have screwed myself royally as a result of my pacifism. The box specifically is what the chick was being anal about, I'm susppsing cause of the barcode sticker on it. If you are the angel who winds up giving me a box so I can just go to best buy and do the exchange rather then mail my battery in and wait, don't worry I can remove your sticker in tact and remount it on some card-stock for you or something. I'll just want to scan it real fast first to construct the template for my replica sticker containing my phones info. Got all kinds of specialized printers, barcode fonts, sticker maker, envelope label sticers, got everyting I need to make this replica just need a box to put it on.
So charging the battery via stripping the wires on the USB cable method won't work? Our your battery is completely fried?
I got a box, I will PM you (Screw it, I dont want to type twice) David Sims, e-mail me your addy and phone at [email protected]. It should arrive monday!
I have 2 boxes because something (long story) happen to my original Photon, Insurance company sent me new one in box, but I still have the original box. Both are on the dresser in my bedroom because I'm too lazy to put it in the living room closet where the boxes to all my other electronic s**t is!!
I posted a guide on how to fix this type of brick, by jumping the battery.
dsims7_2000 said:
I got a box, I will PM you (Screw it, I dont want to type twice) David Sims, e-mail me your addy and phone at [email protected]. It should arrive monday!
I have 2 boxes because something (long story) happen to my original Photon, Insurance company sent me new one in box, but I still have the original box. Both are on the dresser in my bedroom because I'm too lazy to put it in the living room closet where the boxes to all my other electronic s**t is!!
Click to expand...
Click to collapse
sou like it was meant to be being as how my situation is really the inverse if you think about it. (need extra box or no insurance payout ) I am e-mailing the info to that gmail, adding to google talk, and G+ while I'm at it. I've been thinking about trying to found a NPO vcard/profile storage server so you could make yourself a vCard with all your relevent contact list and online profiling info along with security and privacy permiters so you could could give and get contact info from people that's all-inclusive instead of having all these people on android devices constantly smsing each other when they could be talking in google talk, thus getting more options like group messaging and putting less strain on the network, and you could set up your online profile ONCE and import it to all your freakin forum accounts, social networking accounts, torrent tracker accounts, anything that forces you to make an account and thus have a profile of some sort that you will probably not do a damn thing with because of how unneccesarily tedious it would be. Anyone know of any good grants for that kind of thing ? Or any drugs that make you actually stay on topic.
slawson said:
I posted a guide on how to fix this type of brick, by jumping the battery.
Click to expand...
Click to collapse
please reply with the {thread}thread#{thread} pointing me to this guide. This may restore my communications abilities while I eagerly wait for this box.
Hey guys, im trying to confirm if the issues that i have are normal for this phone so i would be really grateful for some help:
Issue nr 1, touch screen jitter:
My screen will jitter from continuous touch, happens in games, menus or with any other usage, very annoying
(cant add links so instead i will write movie titles for youtube, user name will be "uberragnak" and it only have neo v movies in his profile)
"Neo V touch screen jitter" - single touch
"Neo V touch screen jitter 2" - duo touch, a lot worse than with single touch.
Issue nr 2, "ghost touch"( im not sure how to call it):
When i touch screen with more then 1 finger it will sometimes read it as a move between those 2 or more touches, mostly harmless( or so it seems) but makes multi touch paint and similar apps kinda unusable(or at least harder to use), also happens everywhere.
"Neo V service menu touch test (ghost touch between points)"
Issue nr 3, high px in touch move program:
While im not sure what px stands for i can tell that move in my neo v kinda "lags" behind, my HTC wildfire S is A LOT more precise (my htc have 1px while my neo v have 11px).
Issue nr 4, deflected accelerometer:
Not exactly screen issue but wanted to add it. In racing games my car will instantly turn right even when left on flat surface, not a major issue especially that you can calibrate it in most games but still.
"Neo V deflected accelerometer"
Im not 100% sure that all those issues existed from the start but i think that at least jitter wasnt as bad as it is now(i noticed all of those issues 2 weeks after getting the phone) and im sure that it existed at stock android (GB), upgrading to ICS changed nothing.
I did send my phone to sony service center for 5 times already without them fixing anything:
1.(regenersis) Software flashing, saw no issues.
2.(w-support) 2nd sony service: scratched my screen protector, software flashing, saw no issues.
3. Went to regenersis again, this time around with youtube videos, they replaced fictive touch module and ear speaker(dunno why, connected with touch module ?), as you can guess it fixed nothing.
4. I Demanded new phone from my local seller (reclamation law in Poland), regenersis as an official service had to say if they agree or not so they refused to do expertise and said that they can fix it at best so i agreed, took 3 weeks then they said that they never receive an answer from my local seller if i agree on repairs or not(and im sure they did get it).
5. They wrote that they fixed the issue without exchanging the phone, obviously they didnt.
I would be really grateful if someone could confirm that those issues are normal for this phone or not because at this point i need to know if this is really worth the fight, especially that my HTC WF S feels so much better than neo v but is suppose to be worse.
It seems to me that this isnt normal especially that they did changed my touch panel and still pretend that they want to fix it while waiting for me to get tired, or so it seems at least.
If it is possible to fix those issue without big cost i could even resign from warranty, at this point its worthless anyway. Will be grateful for any help, thanks in advance.
By local seller, you mean some tele operator, or some local shop?
Are you sure that shop(whatever it is) have a deal with official SE service center(or any service center which have deal with SE)?
Problem here is that between you and service is a shop. That way you can't test phone before you sign.
If that is service center(SE or deal with SE) go there and demand new phone(make sure it's still in a law to demand phone after 3 repair which failed), don't accept repair, if you are able, print out that law and go with it, also threaten them that you will contact department for customers, if you have something like that over there.
Madfysh said:
By local seller, you mean some tele operator, or some local shop?
Are you sure that shop(whatever it is) have a deal with official SE service center(or any service center which have deal with SE)?
Problem here is that between you and service is a shop. That way you can't test phone before you sign.
If that is service center(SE or deal with SE) go there and demand new phone(make sure it's still in a law to demand phone after 3 repair which failed), don't accept repair, if you are able, print out that law and go with it, also threaten them that you will contact department for customers, if you have something like that over there.
Click to expand...
Click to collapse
My local seller is tele operator "play" which im pretty sure have all needed contracts so thats not the issue here. After 3rd time without repairs i did demand a new phone but "play" said they wont give me the new one because "regenersis" dont want to do expertise and as such they have no base to give me the new one(i could contact with someone with more power than my local salon i guess).
Regenersis service is 200km away from my place so going there is kinda out of option and even if i go there it would probably changed nothing. I thought about contacting my local department for customers but first i wanted to make sure this is in fact defective phone rather than just low quality one because most likely it will end in court . Thanks for the answer.
This certainly isn't normal behavior, so no doubt in that, your phone have hardware problems.
Only this part of your reply I don't understand: because "regenersis" dont want to do expertise
how do you mean don't want to do expertise?
maybe it's problem in my english I know what word means but can't understand in what meaning you put it there.
Madfysh said:
This certainly isn't normal behavior, so no doubt in that, your phone have hardware problems.
Only this part of your reply I don't understand: because "regenersis" dont want to do expertise
how do you mean don't want to do expertise?
maybe it's problem in my english I know what word means but can't understand in what meaning you put it there.
Click to expand...
Click to collapse
Problem is that i dont understand that also. Expertise is needed if i send phone for reclamation, after all its the base for repairs/exchanges or at least i thought so. My phone was send to regenersis and after 2 weeks some lady from "play" called to me saying that "regenersis do not do expertise's for SE phones" and without expertise she cannot give me a new phone, which kinda left me confused because they are official service and i always thought that expertise is REQUIRED for them to even start repairs, maybe she lied to me but considering that "regenersis" is known for being the worst polish service center that was sued multiple times already i wouldnt be surprised if she said the truth.