Hi all i just thought you guys maybe interested in this, on other posts people have wanted to find a place to replace their housing on their phone. Well after ring around i have found this place
http://www.apexlaptops.co.uk
The guy said they will replace the housing (grey original HTC TYTN) for £60 incVat fitting, parts & labour included. I know its hard to get this original housing and i am going to use these guys when i get my phone back.
kidd
* since my phone is with HTC for repair on the call button i asked them for a new housing cost and they said it was £69incVat fitting, parts and labour. So since its with them now i decided to let them do it instead
*Update
Just got a bill from HTC for the new housing, it was quoted as £69 but they told me thats just a quote and its actually cost me £35.25. VERY VERY HAPPY NOW
well... wait a minute before You will start to sing about how good someone is.
apex laptops is maybe the biggest repair center in uk, but believe me or not they are rubbish.
sorry to do that in here, but I was thinking about putting my opinion in this forum anyway.
to make it short - they were dealing with my broken tytn for about 2 months (I had to send it 3 times) with no luck. at the end I was informed, that they cannot repair fault and decided to give up.
don't get me wrong, but they are little bit overpriced and somehow not serious. I didn't received any invoice/receipt (part of the job was done and they took money for it). typical waiting time was not shorter than 7 days.
surprisingly I managed to find REAL specialists called GPS Midlands. Very nice bloke on the other side of the line informed me that they will replace motherboard for about 60 quid and I'll get my device back in approx. 2 working days. JOY.
I'll let You know after the weekend if it was ok.
oh yeah.. btw - XDA repairs are using apex'es services as they cannot do more complicated repairs...
br
i didnt say they good just suggested a place to get their housing replaced coz there didnt seem to be places to get them changed.
I didnt go with apex in the end went with Htc instead and got a shock that they charged me little for replacing the housing compared to other places.
Its nice to know there are prices for people to see as im one of thoughs who search endlessly through forums and find nothing fully useful on this subject.
Actually looking at the prices for things at Gps Midland they are quite good. I live about 15 mins away from them too! haha see if you didnt post it i would of never knew, i can use that for future reference now.
Would of not thought there be places like these in midlands oh well cheers anyway
Not to be trusted it seems - buyer beware
see http://www.allaboutsymbian.com/forum/showthread.php?t=62954
**Update
Ok got my phone back today with new housing and button fixed, with my screen replaced too!!! i never asked for it and its definitely done because i had a slight indent on the screen but nothing that need replacing plus it had a screen protector too but thats gone too. I am really happy with the refurbishment only thing they did that i didnt want was downgrade it back to wm5 but i can change that . Definitely recommended to go to htc if you have a tytn. Cheap and good service and fast.
Related
Hey guys, I just got my touch pro last week and now the keyboard wont work. No drops or water damage. It wont light up or anything. I dont want to have to go back to the sprint store, so if u guys have any suggestions that would be awesome. Thanks.
Sorry
I hate to be the bearer of bad news, but I had the same thing happen to me. I spent probably a combined total of 8 hours on the phone with different people before I got any kind of solution. I couldn't find anything online. I was out of the initial Sprint Warranty. So Sprint said, sorry, you're gonna have to pay for a whole new device. That wouldn't work, the device was just 3 months old. So I called HTC, and at first they said there was nothing they could do either, until I talked to one person who forwarded me to PCD. They were able to fix it, for free under warranty, they replaced some RFID tag (IDK what that meant, it was in this checklist of tests they sent back) and sent the phone back. All I had to pay was shipping to their Repairs center. The bad thing was, it took them 3 weeks to work on it (only 4 days were shipping there and back). I hope I have been helpful, and I am sorry about the bad news. I know the feeling.
Hey, i had the same problem but i went to sprint and change my device, the new one works perfect, my advice go back and change it.
Bigswigg said:
Hey guys, I just got my touch pro last week and now the keyboard wont work. No drops or water damage. It wont light up or anything. I dont want to have to go back to the sprint store, so if u guys have any suggestions that would be awesome. Thanks.
Click to expand...
Click to collapse
i had the same problem i went to sprint and change my device, the new one works perfect, so my advice go back to the store and replace it for a new one, take care......
Not much but maybe
Had one that same thing happened. Performed hard reset and corrected it maybe temp fix though but it worked so far about a week of good use so far.
I had the same thing on my Verizon Pro, what I found was (I took mine apart) was that the cable had came loose from it's connector, I just had to reseat it and works perfect. By the way I bought it that way (got a great deal because it didn't work).
kilroy1stcav said:
I had the same thing on my Verizon Pro, what I found was (I took mine apart) was that the cable had came loose from it's connector, I just had to reseat it and works perfect. By the way I bought it that way (got a great deal because it didn't work).
Click to expand...
Click to collapse
I have the same keyboard problem...it doesn't work most of the time, but once in a blue moon it will....the keyboard lights come on, but no input from keys work....so is that still a connector issue you think? Did you keyboard backlight come on?
2nd question: How do I open my TP?
Thanks.
Here's a link with the Touch Pro teardown, thanks to BigDiesel07 @ PPCGeeks. Hope this helps a bit...
http://forum.ppcgeeks.com/showthread.php?t=49932&highlight=teardown+touch+pro
G00gle26 said:
I have the same keyboard problem...it doesn't work most of the time, but once in a blue moon it will....the keyboard lights come on, but no input from keys work....so is that still a connector issue you think? Did you keyboard backlight come on?
2nd question: How do I open my TP?
Thanks.
Click to expand...
Click to collapse
I am not sure if my keys lite up or not, it has been a while, but it sounds to me like a possible connection issue with it being intermittent.
happened to me twice hopefully tp2 fixes this little issue.
same problem!!! just go to sprint, they can fix the problem... "they changed my keyboard"!!!
yah me too, i took my touch pro back to Sprint and they changed the whole touch screen part of the phone for me in 45 mins and for some reason that fixed the keyboard as well, so i guess the problem is in the touch-screen part of the phone, not the keyboard itself
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
zKnuckles said:
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
Click to expand...
Click to collapse
Genius! However, i am not. Your solution worked, however i fear it may be a temporary solution? I want to get this fixed while under warranty and dumb ol' me fixing it, well, now i won't have anything to show the sprint store
zKnuckles said:
Try this. Take out the battery and pinch extremely hard on the space button to re-seat the keyboard cable.
I'm not completely sure if it will work as I got my phone replaced before I found this fix.
Try it and let me know if it helped any.
Click to expand...
Click to collapse
this worked for me! thanks!!! I was getting ready to open up the phone or go to the sprint store. You the man.
this is a very common problem because this also hppened to me.
the represenstative told me that putting on 3rd party software can help the keyboard going out
USAF22 said:
I hate to be the bearer of bad news, but I had the same thing happen to me. I spent probably a combined total of 8 hours on the phone with different people before I got any kind of solution. I couldn't find anything online. I was out of the initial Sprint Warranty. So Sprint said, sorry, you're gonna have to pay for a whole new device. That wouldn't work, the device was just 3 months old. So I called HTC, and at first they said there was nothing they could do either, until I talked to one person who forwarded me to PCD. They were able to fix it, for free under warranty, they replaced some RFID tag (IDK what that meant, it was in this checklist of tests they sent back) and sent the phone back. All I had to pay was shipping to their Repairs center. The bad thing was, it took them 3 weeks to work on it (only 4 days were shipping there and back). I hope I have been helpful, and I am sorry about the bad news. I know the feeling.
Click to expand...
Click to collapse
go to your phone carrier.
demand a NIB replacement. (new in box)
it states in the manufacturing warranty that you get a NIB replacement for the keyboard. it's a known problem, tell them to call the tech department or htc tech support and they will tell the rep the same thing.
Don't leave without a NEW replacement.
Don't take a refurb(mailed out) replacement.
throwback1718 said:
this is a very common problem because this also hppened to me.
the represenstative told me that putting on 3rd party software can help the keyboard going out
Click to expand...
Click to collapse
hahahahahha.
I call BS on that one. lol.
I did it... removed bat', piched key b'. it now works... eeeeeeeeyesss
Got a 0 hour touch pro less than 2months, keyboard started lagging since 2 weeks ago, then extra spaces and duplicate letters and finally died after a charging session in a hot weather day.
Removed battery and press spacebar top and bottom very hard to resit the keyboard connector fixed the issue.
Same happened to me on my Alltel CDMA Touch Pro after having owned it for about 4 weeks. It would also not shut off the screen backlight. Was very odd. Luckily, my Alltel store is literally across the alley from my house, so I ran a full backup using Sprite Backup, walked over there, and they swapped it out for a new phone within 10 minutes. Took me another 45 minutes to restore the backup, but wasn't nearly as bad as sending it away for several weeks to be repaired.
I will be purchasing one soon, but i see alot of problems! Is this just because no one posts "everything is good" and most posts are just going to be "mine broke"?
including, leds/trackball light, broken pixels, screen gap etc
also is there any thing in common between the broken ones? Ex mostly white ones are breaking
and does htc offer a warranty at all?, i found the hero for 580 usd w/ free shipping but no return policy/warranty...this is scaring me!
Should i get white with teflon coating or brown which i sort of like more?
also i plan on rooting the hero, and i want to be clear on if you can put it back to normal after rooting if i have to return to htc.
one last thing, a few posts said "mine died"... is this totally dead? will they be able to see if it was rooted in this case?
Sorry for the long post!
ps, please post color and (maybe model number???) and if its broken or not
xsirhc6x said:
I will be purchasing one soon, but i see alot of problems! Is this just because no one posts "everything is good" and most posts are just going to be "mine broke"?
including, leds/trackball light, broken pixels, screen gap etc
Click to expand...
Click to collapse
Mine is an unlocked HTC-branded brown one. No hardware problems so far (2 weeks).
xsirhc6x said:
also is there any thing in common between the broken ones? Ex mostly white ones are breaking
Click to expand...
Click to collapse
Problems with build-quality (screen gap) seems isolated to some batches of operator-branded phones.
xsirhc6x said:
and does htc offer a warranty at all?, i found the hero for 580 usd w/ free shipping but no return policy/warranty...this is scaring me!
Should i get white with teflon coating or brown which i sort of like more?
Click to expand...
Click to collapse
The brown one also has a rubbery-like surface. Not sure if its teflon, but its definitely not the usual hard&glossy surface that most phones have.
xsirhc6x said:
also i plan on rooting the hero, and i want to be clear on if you can put it back to normal after rooting if i have to return to htc.
Click to expand...
Click to collapse
It shouldn't be a problem. I'd also expect HTC to reload a "known good image" on any returned phone before they run any form of diagnostics test.
thanks very much!
No problems with mine either..going on two weeks, white unlocked from clove.co.uk.
No problem here
all good here... lovin my hero!!!
Mine is still perfectly fine - no issues with build/hardware at all.
personally
before i bought my htc hero
i read reviews
most of them having a go at this n that and forums complaining about broken this n that
personally and through experience
reviews are just dumb they pick out on anything and everything i suppose thats what reviews are for but some of the stuff ive read on hero are really lame
and broken hardware etc comes to one result
people not taking care of the phones ive had me hero for some time theres nothing on it not even a scratch tried scratching the screen and back with a key no marks
its a good robust phone
it wont let you down
shaji007 said:
personally
before i bought my htc hero
i read reviews
most of them having a go at this n that and forums complaining about broken this n that
personally and through experience
reviews are just dumb they pick out on anything and everything i suppose thats what reviews are for but some of the stuff ive read on hero are really lame
and broken hardware etc comes to one result
people not taking care of the phones ive had me hero for some time theres nothing on it not even a scratch tried scratching the screen and back with a key no marks
its a good robust phone
it wont let you down
Click to expand...
Click to collapse
well i just have to point out something. I bought my phone a week ago and till a few days ago, me too i thought that i was a happy hero owner until i read issues about the led thing and checked my phone. I do not know if i have the headphone prob as i never checked it out. What i want to say is that some issues are present and you wont notice them unless u pay attention to them.
Do u want to say that gap issues between the screen and more than 30 ppl complaining about issues with led,trackball and headphones ( probably more but some of us do not know it yet) are due to the fact that we dont take care of our phones????
I'm gonna jump right in, and just say. i've had my hero for 2 weeks and loving it.
This is my first android phone, so I took a little getting used to, think the missus is getting fed up with me checking forums and stuff. But all in all I am extremly happy with my Hero.
I use it everyday for:
E-mail
Facebook
Calls
Messages
USB Modem
Surfing
RSS
Podcasts
Performs better than my Ipod Touch ever did, and I almost never have to hook it up to the laptop... Loving IT!
so far mine works fine (1 week). the gap is a problem with some branded phones but mine (T-Mobile Germany "2G Touch") has no gap. the problems with the headphones and LED seem to be software related, since there is a workaround to manually activate the headphone again.
oh and BTW I <3 Hero. best phone i ever had.
got 2 on first release from orange (graphite), 6 weeks ago, 1 for me and 1 for me gf.
no screen gap issues, no dead pixels on arrival, but i had one appear after 2 weeks, right down bottom right of phone, extremely small and never notice it at all unless im on dead pixel detect.
gfs phone hasnt any dead pixels as of yet.
not a single other problem like leds or headphones.
2 totally happy customers here.
Totally happy with mine, no hardware problems so far.
Best phone I've ever had especially with how much I
Like to mess with stuff.
I was happy only one day. If I use longer (about 10 min) my Hero screen starts flashing. If I make reset, everything is ok for some period. I hope it's not serious problem.
I had the LED issue for a while, but just updated to the new rom, and they are back, so this could be a software, not hardware issue
Oh, and love love love the phone
I have read many posts saying that the new ROM update will fix LED and Headphone jack issues.
I just bought a phone on eBay myself, haven't had the chance to play around with it too much since I need to change my plan beforehand, but I have turned it on and look around and everything is fine. It is a White Unlocked one. I must say, the Teflon coating is like nothing I've ever felt before on a phone, it just makes it feel like a million bucks!
But besides the color, which is up to you, I would say get the phone! There is always a 1 year manufacturer warranty, even if the seller doesn't offer you one of their own.
An official HTC update will be coming out VERY soon if you don't like the idea of loading up a custom ROM (although it is highly recommended as there are added quirks such as root access).
While this isn't a strictly dev related question, this is the best x10mp forum online, so I'm asking here
My phone is about 3 months old, and today, suddenly, my phone started to have a problem when sliding open and closed. It feels as though there is a lot of extra friction happening somewhere with the slide mechanism. This happens when both opening and closing.
Has anyone had a similar experience with their phone, or have any idea how to fix it?
I assume Sony has a one year or so hardware warranty. I'll give them a call and see what they say about it.
Thanks for any suggestions!
i dnt have any problem bt with my other frends like around all 4 of the same phones like mine have the problems its like all four fnes were different they didn feel the same some felt light sum felt heavy bt yeah i suggest u call se
maybe that's a factory defect? although I'm not sure. But yea, just go see SE you got warranty
mm. apparently their customer service in taiwan isn't so great. all you can do is leave a number and they say theyll get back to you. ill keep this thread updated in case anyone is interested.
do walk-in
the service center address isnt listed on their website. anyone know the service center address in taipei?
It's under warranty, so back up everything (apps, settings etc) to your SD card, and try to convince them to swap it in store, or they may take a looong time to fix.
http://www.cpkb.org/wiki/Sony_Ericsson_U20_Xperia_X10_Mini_Pro_service_manual
This might help if you want to pull it apart yourself - I've pulled mine down to replace a screen, and it was great fun, though scary at first. Just watch the little ribbon cable clamps - make sure you release them (hard to see) before you go pulling cables out.
It's such an impressive bit of harware all squeezed in like that. I hate those monster 4" smartphones - this thing is clever.
Rich
duplicate post deleted
thanks for the link. ill take my phone to the service center. i actually got through to someone on the chinese menu of the service center hotline. it only took me 10 minutes for them to give me the address of the place! haha
Hey,hi to all!
I had a Live with Walkman WT19i and my screen broke..
I phoned SE to tell me what to do and they told me to send the phone to arvato services in order to be fixed...
After 4 days arvato told me that they can't replace the screen and i need to pay for the whole phone which i had about 1 week before the incident!!!
I phoned SE again and asked them about the phone's screen whether it could be replaced or not but they told me that only arvato knew what can or can't be fixed!
Jesus...
Soo...
What do you think?can the screen be replaced and they try to rip me off or they're telling me the truth..?
I would try your nearest phone repair shops, they might have spare parts for your phones as it a quite new model.
Sorry I couldn't help much
Don't like the sounds of this! Sorry to hear your problem
If the phone has broken after just one week, there is a good chance you can argue it was faulty at the point of sale and demand a new one for free. It is part of a phone's normal operation to sit in your pocket. If it broke whilst under this normal use, it is not your fault, the device is faulty.
My suggestion: get in touch with trading standards, ask them for some help. Then phone both SE and arvato telling them that you have been in touch with trading standards and what they have said. You'll be suprised how much big companies squirm when somebody has trading standards on their side.
Hope this helps, best of luck!
Thats of course your own fault. I guess you dropped it.
Your household insurance will cover this, just tell them a friend accidently dropped it
Thanks for the support Guys!Really appreciate it!
Well actually my friend pushed me accidentialy and I dropped the phone but from not much of a distance from the ground actually!
The question though was whether the screen can be replaced or not...?
Because they said something that they can't change just the screen and they need to change the board(?) if i remember correctly...:S
Tell your friend to pay for it lol
Ooow he WILL pay it!!That's a prommise...
So I kinda decided I got to life with the little dust part. I can almost not see it and with all the finger spots on the screen it will not be visible to. I might only be able to see it with screen off and very clear light outside.
So I wonder how many people have this problem? On internet I saw many have that and with some its not just one small one, but more and other I read kept getting HTC Evo 3D's which every time had the problem to.
I contacted HTC but they said I need send it for warranty and then I might not have it 2 weeks and further more I unlocked the bootloader with HTCDev so I kinda voided parts off my warranty, so I'm not willing to take that risk for something that doesnt really bother me to much as there is no garuantee that they will not charge me.
As HTC knows I unlocked my device.
Your warranty is void for software related I issues this has nothing to do with ROM or bootloader I would send it in
Sent from my HTC EVO 3D X515m using XDA
And then waiting two weeks and not having an smartphone? Yes they said I could send it in, would take about 2 weeks they said.
They have two options, HTC sends a courier to pick it up or I could to one off the shop-in repairs. But I think you right, they say 2 weeks, but my experience is that HTC is quite fast, I had with mine HTC Desire HD it back within one week.
I had this issue on my second new evo when they first came out.. First one I had wireless went bad in it.. After a week of using..
The second one had one spec of dust looked like a dead pix but wasn't was dust tiny tiny but so damn annoying ... I sold it..
Ended up buyin a new one a year later
That was mine plan to selling it as I was really dissapointed and especial in the store where I bought it, but that doesn't work really and I like the phone. I'm going use HTC warranty. I'm going make the phone ready for warranty. Who knows when it comes back there will be ICS.
I can miss it right now I think, not when I go to China.
DexterMorganNL said:
That was mine plan to selling it as I was really dissapointed and especial in the store where I bought it, but that doesn't work really and I like the phone. I'm going use HTC warranty. I'm going make the phone ready for warranty. Who knows when it comes back there will be ICS.
I can miss it right now I think, not when I go to China.
Click to expand...
Click to collapse
It will never come back with ICS
I have some dust under my screen as well. A large dust particle in the middle and then some dust spread out near the front facing camera. I have insurance and I tried to take it in to the Sprint store and have them replace the screen or at least clean the screen.... And they wouldn't do it.... They kept telling me all phones have dust under the screen after a while.... Dumbass techs....
Warranty in my country is better I guess. But I think they probably send me a new one as I don't know if they can fix it, I rather would have had the store gave me another one, but they don't do that, so I will have no phone for about 2 weeks, but I hope they do it as fast as last time, as I had to send mine HTC Desire HD also in for warranty.
But the store where I bought it wanted also only send it to warranty, so then I can as well do it myself directly via HTC. Why you can't get it fixed? Dust doesn't belong under an screen for sure? I would try it again if I was you.
I don't know if you can get warranty via HTC? But I they give 2 years warranty in Europe. I meant not they will put ICS on I meant maybe when its back the ICS update would be out there already.
DexterMorganNL said:
Warranty in my country is better I guess. But I think they probably send me a new one as I don't know if they can fix it, I rather would have had the store gave me another one, but they don't do that, so I will have no phone for about 2 weeks, but I hope they do it as fast as last time, as I had to send mine HTC Desire HD also in for warranty.
But the store where I bought it wanted also only send it to warranty, so then I can as well do it myself directly via HTC. Why you can't get it fixed? Dust doesn't belong under an screen for sure? I would try it again if I was you.
I don't know if you can get warranty via HTC? But I they give 2 years warranty in Europe. I meant not they will put ICS on I meant maybe when its back the ICS update would be out there already.
Click to expand...
Click to collapse
Hope you get it fixed man dust is so annoying lol. That was the first time I ever seen dust under the glass on a HTC phone.. HTC said to send it in to them and they would fix it but I didn't want to wait 4 weeks to get it back so I sold it ... Been happy with the one I got now..
My experience is that HTC is faster in the Netherlands, last time when mine HTC Desire HD needed be fixed it was just 1 week, I hope it will be fast like this again because I will be without phone in that time.
Oh yeah I find it also annoying, its not like I only use it inside or in dark places, so I can see it when there is clear light like in the day. I also though selling it, but selling it kinda hard because HTC Evo 3D is not so popular, most people look for HTC Sensation (XE).
Previous week on 28th March Dynafix which HTC sends if you are in the Netherlands came to pickup mine device.
Now on 3 April it has been shipped back to me and I think tomorrow on 4 April I will get it, so it took completely one week and I heard nothing about that I relocked mine device.
They writed down that they replaced the display module. I hope now everything is right because this an great phone for less then € 300 new.