Hey,hi to all!
I had a Live with Walkman WT19i and my screen broke..
I phoned SE to tell me what to do and they told me to send the phone to arvato services in order to be fixed...
After 4 days arvato told me that they can't replace the screen and i need to pay for the whole phone which i had about 1 week before the incident!!!
I phoned SE again and asked them about the phone's screen whether it could be replaced or not but they told me that only arvato knew what can or can't be fixed!
Jesus...
Soo...
What do you think?can the screen be replaced and they try to rip me off or they're telling me the truth..?
I would try your nearest phone repair shops, they might have spare parts for your phones as it a quite new model.
Sorry I couldn't help much
Don't like the sounds of this! Sorry to hear your problem
If the phone has broken after just one week, there is a good chance you can argue it was faulty at the point of sale and demand a new one for free. It is part of a phone's normal operation to sit in your pocket. If it broke whilst under this normal use, it is not your fault, the device is faulty.
My suggestion: get in touch with trading standards, ask them for some help. Then phone both SE and arvato telling them that you have been in touch with trading standards and what they have said. You'll be suprised how much big companies squirm when somebody has trading standards on their side.
Hope this helps, best of luck!
Thats of course your own fault. I guess you dropped it.
Your household insurance will cover this, just tell them a friend accidently dropped it
Thanks for the support Guys!Really appreciate it!
Well actually my friend pushed me accidentialy and I dropped the phone but from not much of a distance from the ground actually!
The question though was whether the screen can be replaced or not...?
Because they said something that they can't change just the screen and they need to change the board(?) if i remember correctly...:S
Tell your friend to pay for it lol
Ooow he WILL pay it!!That's a prommise...
Related
Hi all i just thought you guys maybe interested in this, on other posts people have wanted to find a place to replace their housing on their phone. Well after ring around i have found this place
http://www.apexlaptops.co.uk
The guy said they will replace the housing (grey original HTC TYTN) for £60 incVat fitting, parts & labour included. I know its hard to get this original housing and i am going to use these guys when i get my phone back.
kidd
* since my phone is with HTC for repair on the call button i asked them for a new housing cost and they said it was £69incVat fitting, parts and labour. So since its with them now i decided to let them do it instead
*Update
Just got a bill from HTC for the new housing, it was quoted as £69 but they told me thats just a quote and its actually cost me £35.25. VERY VERY HAPPY NOW
well... wait a minute before You will start to sing about how good someone is.
apex laptops is maybe the biggest repair center in uk, but believe me or not they are rubbish.
sorry to do that in here, but I was thinking about putting my opinion in this forum anyway.
to make it short - they were dealing with my broken tytn for about 2 months (I had to send it 3 times) with no luck. at the end I was informed, that they cannot repair fault and decided to give up.
don't get me wrong, but they are little bit overpriced and somehow not serious. I didn't received any invoice/receipt (part of the job was done and they took money for it). typical waiting time was not shorter than 7 days.
surprisingly I managed to find REAL specialists called GPS Midlands. Very nice bloke on the other side of the line informed me that they will replace motherboard for about 60 quid and I'll get my device back in approx. 2 working days. JOY.
I'll let You know after the weekend if it was ok.
oh yeah.. btw - XDA repairs are using apex'es services as they cannot do more complicated repairs...
br
i didnt say they good just suggested a place to get their housing replaced coz there didnt seem to be places to get them changed.
I didnt go with apex in the end went with Htc instead and got a shock that they charged me little for replacing the housing compared to other places.
Its nice to know there are prices for people to see as im one of thoughs who search endlessly through forums and find nothing fully useful on this subject.
Actually looking at the prices for things at Gps Midland they are quite good. I live about 15 mins away from them too! haha see if you didnt post it i would of never knew, i can use that for future reference now.
Would of not thought there be places like these in midlands oh well cheers anyway
Not to be trusted it seems - buyer beware
see http://www.allaboutsymbian.com/forum/showthread.php?t=62954
**Update
Ok got my phone back today with new housing and button fixed, with my screen replaced too!!! i never asked for it and its definitely done because i had a slight indent on the screen but nothing that need replacing plus it had a screen protector too but thats gone too. I am really happy with the refurbishment only thing they did that i didnt want was downgrade it back to wm5 but i can change that . Definitely recommended to go to htc if you have a tytn. Cheap and good service and fast.
So I kinda decided I got to life with the little dust part. I can almost not see it and with all the finger spots on the screen it will not be visible to. I might only be able to see it with screen off and very clear light outside.
So I wonder how many people have this problem? On internet I saw many have that and with some its not just one small one, but more and other I read kept getting HTC Evo 3D's which every time had the problem to.
I contacted HTC but they said I need send it for warranty and then I might not have it 2 weeks and further more I unlocked the bootloader with HTCDev so I kinda voided parts off my warranty, so I'm not willing to take that risk for something that doesnt really bother me to much as there is no garuantee that they will not charge me.
As HTC knows I unlocked my device.
Your warranty is void for software related I issues this has nothing to do with ROM or bootloader I would send it in
Sent from my HTC EVO 3D X515m using XDA
And then waiting two weeks and not having an smartphone? Yes they said I could send it in, would take about 2 weeks they said.
They have two options, HTC sends a courier to pick it up or I could to one off the shop-in repairs. But I think you right, they say 2 weeks, but my experience is that HTC is quite fast, I had with mine HTC Desire HD it back within one week.
I had this issue on my second new evo when they first came out.. First one I had wireless went bad in it.. After a week of using..
The second one had one spec of dust looked like a dead pix but wasn't was dust tiny tiny but so damn annoying ... I sold it..
Ended up buyin a new one a year later
That was mine plan to selling it as I was really dissapointed and especial in the store where I bought it, but that doesn't work really and I like the phone. I'm going use HTC warranty. I'm going make the phone ready for warranty. Who knows when it comes back there will be ICS.
I can miss it right now I think, not when I go to China.
DexterMorganNL said:
That was mine plan to selling it as I was really dissapointed and especial in the store where I bought it, but that doesn't work really and I like the phone. I'm going use HTC warranty. I'm going make the phone ready for warranty. Who knows when it comes back there will be ICS.
I can miss it right now I think, not when I go to China.
Click to expand...
Click to collapse
It will never come back with ICS
I have some dust under my screen as well. A large dust particle in the middle and then some dust spread out near the front facing camera. I have insurance and I tried to take it in to the Sprint store and have them replace the screen or at least clean the screen.... And they wouldn't do it.... They kept telling me all phones have dust under the screen after a while.... Dumbass techs....
Warranty in my country is better I guess. But I think they probably send me a new one as I don't know if they can fix it, I rather would have had the store gave me another one, but they don't do that, so I will have no phone for about 2 weeks, but I hope they do it as fast as last time, as I had to send mine HTC Desire HD also in for warranty.
But the store where I bought it wanted also only send it to warranty, so then I can as well do it myself directly via HTC. Why you can't get it fixed? Dust doesn't belong under an screen for sure? I would try it again if I was you.
I don't know if you can get warranty via HTC? But I they give 2 years warranty in Europe. I meant not they will put ICS on I meant maybe when its back the ICS update would be out there already.
DexterMorganNL said:
Warranty in my country is better I guess. But I think they probably send me a new one as I don't know if they can fix it, I rather would have had the store gave me another one, but they don't do that, so I will have no phone for about 2 weeks, but I hope they do it as fast as last time, as I had to send mine HTC Desire HD also in for warranty.
But the store where I bought it wanted also only send it to warranty, so then I can as well do it myself directly via HTC. Why you can't get it fixed? Dust doesn't belong under an screen for sure? I would try it again if I was you.
I don't know if you can get warranty via HTC? But I they give 2 years warranty in Europe. I meant not they will put ICS on I meant maybe when its back the ICS update would be out there already.
Click to expand...
Click to collapse
Hope you get it fixed man dust is so annoying lol. That was the first time I ever seen dust under the glass on a HTC phone.. HTC said to send it in to them and they would fix it but I didn't want to wait 4 weeks to get it back so I sold it ... Been happy with the one I got now..
My experience is that HTC is faster in the Netherlands, last time when mine HTC Desire HD needed be fixed it was just 1 week, I hope it will be fast like this again because I will be without phone in that time.
Oh yeah I find it also annoying, its not like I only use it inside or in dark places, so I can see it when there is clear light like in the day. I also though selling it, but selling it kinda hard because HTC Evo 3D is not so popular, most people look for HTC Sensation (XE).
Previous week on 28th March Dynafix which HTC sends if you are in the Netherlands came to pickup mine device.
Now on 3 April it has been shipped back to me and I think tomorrow on 4 April I will get it, so it took completely one week and I heard nothing about that I relocked mine device.
They writed down that they replaced the display module. I hope now everything is right because this an great phone for less then € 300 new.
Hey guys, im trying to confirm if the issues that i have are normal for this phone so i would be really grateful for some help:
Issue nr 1, touch screen jitter:
My screen will jitter from continuous touch, happens in games, menus or with any other usage, very annoying
(cant add links so instead i will write movie titles for youtube, user name will be "uberragnak" and it only have neo v movies in his profile)
"Neo V touch screen jitter" - single touch
"Neo V touch screen jitter 2" - duo touch, a lot worse than with single touch.
Issue nr 2, "ghost touch"( im not sure how to call it):
When i touch screen with more then 1 finger it will sometimes read it as a move between those 2 or more touches, mostly harmless( or so it seems) but makes multi touch paint and similar apps kinda unusable(or at least harder to use), also happens everywhere.
"Neo V service menu touch test (ghost touch between points)"
Issue nr 3, high px in touch move program:
While im not sure what px stands for i can tell that move in my neo v kinda "lags" behind, my HTC wildfire S is A LOT more precise (my htc have 1px while my neo v have 11px).
Issue nr 4, deflected accelerometer:
Not exactly screen issue but wanted to add it. In racing games my car will instantly turn right even when left on flat surface, not a major issue especially that you can calibrate it in most games but still.
"Neo V deflected accelerometer"
Im not 100% sure that all those issues existed from the start but i think that at least jitter wasnt as bad as it is now(i noticed all of those issues 2 weeks after getting the phone) and im sure that it existed at stock android (GB), upgrading to ICS changed nothing.
I did send my phone to sony service center for 5 times already without them fixing anything:
1.(regenersis) Software flashing, saw no issues.
2.(w-support) 2nd sony service: scratched my screen protector, software flashing, saw no issues.
3. Went to regenersis again, this time around with youtube videos, they replaced fictive touch module and ear speaker(dunno why, connected with touch module ?), as you can guess it fixed nothing.
4. I Demanded new phone from my local seller (reclamation law in Poland), regenersis as an official service had to say if they agree or not so they refused to do expertise and said that they can fix it at best so i agreed, took 3 weeks then they said that they never receive an answer from my local seller if i agree on repairs or not(and im sure they did get it).
5. They wrote that they fixed the issue without exchanging the phone, obviously they didnt.
I would be really grateful if someone could confirm that those issues are normal for this phone or not because at this point i need to know if this is really worth the fight, especially that my HTC WF S feels so much better than neo v but is suppose to be worse.
It seems to me that this isnt normal especially that they did changed my touch panel and still pretend that they want to fix it while waiting for me to get tired, or so it seems at least.
If it is possible to fix those issue without big cost i could even resign from warranty, at this point its worthless anyway. Will be grateful for any help, thanks in advance.
By local seller, you mean some tele operator, or some local shop?
Are you sure that shop(whatever it is) have a deal with official SE service center(or any service center which have deal with SE)?
Problem here is that between you and service is a shop. That way you can't test phone before you sign.
If that is service center(SE or deal with SE) go there and demand new phone(make sure it's still in a law to demand phone after 3 repair which failed), don't accept repair, if you are able, print out that law and go with it, also threaten them that you will contact department for customers, if you have something like that over there.
Madfysh said:
By local seller, you mean some tele operator, or some local shop?
Are you sure that shop(whatever it is) have a deal with official SE service center(or any service center which have deal with SE)?
Problem here is that between you and service is a shop. That way you can't test phone before you sign.
If that is service center(SE or deal with SE) go there and demand new phone(make sure it's still in a law to demand phone after 3 repair which failed), don't accept repair, if you are able, print out that law and go with it, also threaten them that you will contact department for customers, if you have something like that over there.
Click to expand...
Click to collapse
My local seller is tele operator "play" which im pretty sure have all needed contracts so thats not the issue here. After 3rd time without repairs i did demand a new phone but "play" said they wont give me the new one because "regenersis" dont want to do expertise and as such they have no base to give me the new one(i could contact with someone with more power than my local salon i guess).
Regenersis service is 200km away from my place so going there is kinda out of option and even if i go there it would probably changed nothing. I thought about contacting my local department for customers but first i wanted to make sure this is in fact defective phone rather than just low quality one because most likely it will end in court . Thanks for the answer.
This certainly isn't normal behavior, so no doubt in that, your phone have hardware problems.
Only this part of your reply I don't understand: because "regenersis" dont want to do expertise
how do you mean don't want to do expertise?
maybe it's problem in my english I know what word means but can't understand in what meaning you put it there.
Madfysh said:
This certainly isn't normal behavior, so no doubt in that, your phone have hardware problems.
Only this part of your reply I don't understand: because "regenersis" dont want to do expertise
how do you mean don't want to do expertise?
maybe it's problem in my english I know what word means but can't understand in what meaning you put it there.
Click to expand...
Click to collapse
Problem is that i dont understand that also. Expertise is needed if i send phone for reclamation, after all its the base for repairs/exchanges or at least i thought so. My phone was send to regenersis and after 2 weeks some lady from "play" called to me saying that "regenersis do not do expertise's for SE phones" and without expertise she cannot give me a new phone, which kinda left me confused because they are official service and i always thought that expertise is REQUIRED for them to even start repairs, maybe she lied to me but considering that "regenersis" is known for being the worst polish service center that was sued multiple times already i wouldnt be surprised if she said the truth.
Hello all
I'm in a bit of a pickle, My S3 got a sudden death overnight while it was charging normally
It was rooted with stock kernel as well as having a cracked glass screen from a slight fall on asphalt..
Now my problem begins with dealing with Samsungs Service center, They claim they wont fix my SDS (motherboard) under warranty unless i pay ~210$ to change my whole topframe/digitizer/LCD/Glass which costs around $175 online, and all they way down to $150 if you buy bulk.
Anyways i'm pretty sure that the crack is mainly on the surface and affects only the glass screen panel, which I'm perfectly capable of changing myself (Is it possible without voiding warranty?) and the kicker is it costs ~$7 dollars..
So what should i do? fix it myself and try to have them cover the mobo/SDS, or is there a way i can make sure its only the glass screen so i can use that as leverage when dealing with the Service Centre, TBH i dont trust them 1 bit, they are all incompetent and just keep repeating what ever is handed to them.. The guy even tried to flash my phone then and there through Odin, he was convinced it was only a software thing. The crazy thing is before that my PC could see my phone when i connect it and Odin would read my USB connection normally.. NOW its definitely worse cuz even the PC cant identify the device when plugged in, nor odin...
Please advise on what the normal operating procedure in your country for a situation like this, also which path should i take? Of course i would rather not have to pay and extra $210, as i specifically asked them to just leave the screen alone, i have no problem with it, and just change the mobo or hand me a new one.. The reply is always along the line of... " its against policy sir, once a phone enters maintenance, everything has to be fixed" OK i get that, a bit cheeky. But when i can fix my screen for 10$ then its plain theft!
Im soo disappointed in Samsung at the moment. Can't believe i'm geting completely F***** out of my hard earned cash like that.
Thanks for taking the time to read.
PS: i'm currently using a $17 LG phone, amazing, charged for 2 hours, its been full battery for 4 days lol /Sarcasm
That is the normal Samsung response .
Why are you not returning the phone to the vendor under warranty ??
TheSabz said:
Hello all
I'm in a bit of a pickle, My S3 got a sudden death overnight while it was charging normally
It was rooted with stock kernel as well as having a cracked glass screen from a slight fall on asphalt..
Now my problem begins with dealing with Samsungs Service center, They claim they wont fix my SDS (motherboard) under warranty unless i pay ~210$ to change my whole topframe/digitizer/LCD/Glass which costs around $175 online, and all they way down to $150 if you buy bulk.
Anyways i'm pretty sure that the crack is mainly on the surface and affects only the glass screen panel, which I'm perfectly capable of changing myself (Is it possible without voiding warranty?) and the kicker is it costs ~$7 dollars..
So what should i do? fix it myself and try to have them cover the mobo/SDS, or is there a way i can make sure its only the glass screen so i can use that as leverage when dealing with the Service Centre, TBH i dont trust them 1 bit, they are all incompetent and just keep repeating what ever is handed to them.. The guy even tried to flash my phone then and there through Odin, he was convinced it was only a software thing. The crazy thing is before that my PC could see my phone when i connect it and Odin would read my USB connection normally.. NOW its definitely worse cuz even the PC cant identify the device when plugged in, nor odin...
Please advise on what the normal operating procedure in your country for a situation like this, also which path should i take? Of course i would rather not have to pay and extra $210, as i specifically asked them to just leave the screen alone, i have no problem with it, and just change the mobo or hand me a new one.. The reply is always along the line of... " its against policy sir, once a phone enters maintenance, everything has to be fixed" OK i get that, a bit cheeky. But when i can fix my screen for 10$ then its plain theft!
Im soo disappointed in Samsung at the moment. Can't believe i'm geting completely F***** out of my hard earned cash like that.
Thanks for taking the time to read.
PS: i'm currently using a $17 LG phone, amazing, charged for 2 hours, its been full battery for 4 days lol /Sarcasm
Click to expand...
Click to collapse
Brother, Why don't you try some other samsung service center?
It doesn't matter if your touch screen is damaged or even not working. If your phone is under warranty, and you ask them to replace the motherboard they can not refuse! (The broken screen does not comes under warranty) tell them to accept the phone like that only.
May be the guy in the service center you approached is a retard! Try another service center.
SERIOUSLY BRO!
---------- Post added at 01:52 AM ---------- Previous post was at 01:49 AM ----------
You can also have a look at this Hope this helps
http://forum.xda-developers.com/showthread.php?t=1993044
JJEgan said:
That is the normal Samsung response .
Why are you not returning the phone to the vendor under warranty ??
Click to expand...
Click to collapse
Whats normal? are you sure you read the entire post. They took my phone in for a checkup today, not feeling optimistic at all.. and under 'warranty' ill likely have to pay a minimum of 220$ to get it fixed, that includes a complete new front frame/glass/digitier/lcd.. plus they might not cover the SDS motherboard because it has a cracked screen, the replacement of which [only the glass screen] would cost me ONLY 10$ to fix. But they say if its cracked it might be misuse therefore voiding waranty! BULL****, the phone is made so the screen cracks and not the actually LSD hence it should be quicker, cheaper and easier to fix
The motherboard part i'm not sure but i think its about $170 online price.
How are you not getting this! its obscene thievery masked behind "maintenance policy".
If all else fails i will be between throwing my phone in the trash and buying a new phone.. or spend around $200+ buying the parts and assembling them myself! this is not the kind of service you expect from a high end smart phone mnfg.
bilalraybrig said:
Brother, Why don't you try some other samsung service center?
It doesn't matter if your touch screen is damaged or even not working. If your phone is under warranty, and you ask them to replace the motherboard they can not refuse! (The broken screen does not comes under warranty) tell them to accept the phone like that only.
May be the guy in the service center you approached is a retard! Try another service center.
SERIOUSLY BRO!
---------- Post added at 01:52 AM ---------- Previous post was at 01:49 AM ----------
You can also have a look at this Hope this helps
http://forum.xda-developers.com/showthread.php?t=1993044
Click to expand...
Click to collapse
Thanks already read through that thread!
They all operate under the same pollicies (Samsumg centres) here in Egypt! They don't just assume the customer is correct and under warranty, they tend to try to scam you to pay up for anything.. although it should be covered under warranty..
disgusting service. I want to file a formal complaint to Samsungs regional director once i get his contact..
TheSabz said:
Thanks already read through that thread!
They all operate under the same pollicies (Samsumg centres) here in Egypt! They don't just assume the customer is correct and under warranty, they tend to try to scam you to pay up for anything.. although it should be covered under warranty..
disgusting service. I want to file a formal complaint to Samsungs regional director once i get his contact..
Click to expand...
Click to collapse
Try e-mailing your complaint through samsung official website.
They should call you back in 48 hours.
TheSabz said:
Whats normal?
You asked the question i replied yes its normal what more did you want ??
Samsung's response as i said it their normal response for damaged phones as you describe warranty void .
You say .
>>>It was rooted with stock kernel as well as having a cracked glass screen from a slight fall on asphalt.. >>>
That means in Samsung's view according to their warranty terms they will refuse warranty on two counts its rooted and it has a cracked screen .
Multiple identical posts on XDA and i have yet to see one where Samsung fix free of charge and that's world wide .
Click to expand...
Click to collapse
Dear users,
My Xperia Z ultra got a cracked screen with a dead touchscreen as result, it happened during a phone call, no impact whatsoever except it was touching my ear LOL. after reading many topics i went to Vodafone and created a RMA and asked the employee to include the following information in the ticket:
1. Screen is cracked from the inside hence not feeling the crack
2. the device has no impact damage (the thing doesn't have one scratch)
3. water indicator hasn't changed
4. sony recognises the issue and will fix it, it is a known issue.
after one week Dynafix checked it and approved the repair and sent it to Teleplan to have it fixed (dynafix does the diagnose and teleplan fixes it)
so if you have your info good and complete you will get it fixed (at least in NL, it's very important to have the mentioned information in your ticket or the dumb bastard at dynafix will deny repair).
Yup. Sony is aware that some Z devices crack without warning. Nice to see that they fixed it for free
That's crazy. I Dropped mine from 3 ft in the air onto a cement floor, hit right on the corner and landed face down. Not even a scratch. Lol. I about pissed myself tho because I just got Mine back after I hard bricked it.
Sent from my Xperia Z Ultra using Tapatalk
Yep, I dropped mine on the corner as well and was anticipating a screen with spider webbing. Turned it over and didn't have a scratch on it. Just the darn dent where it hit the corner and roughed up the top plastic.
I called up Sony and spoke with someone in the Sony Care Plus department and they sent me a Brand New one in exchange. Glad I paid the extra money for the Sony Accidental Damage and Handling, when I purchased my phone from Sony.
ashwin1 said:
Dear users,
My Xperia Z ultra got a cracked screen with a dead touchscreen as result, it happened during a phone call, no impact whatsoever except it was touching my ear LOL. after reading many topics i went to Vodafone and created a RMA and asked the employee to include the following information in the ticket:
1. Screen is cracked from the inside hence not feeling the crack
2. the device has no impact damage (the thing doesn't have one scratch)
3. water indicator hasn't changed
4. sony recognises the issue and will fix it, it is a known issue.
after one week Dynafix checked it and approved the repair and sent it to Teleplan to have it fixed (dynafix does the diagnose and teleplan fixes it)
so if you have your info good and complete you will get it fixed (at least in NL, it's very important to have the mentioned information in your ticket or the dumb bastard at dynafix will deny repair).
Click to expand...
Click to collapse
Its really good that they did that, any other company would have just said " lol theres the door "
LordManhattan said:
Yup. Sony is aware that some Z devices crack without warning. Nice to see that they fixed it for free
Click to expand...
Click to collapse
Yes i knew that, but unfortunately you will see that some of these external company's will deny repair anyway, and in those topics you can see that things can get ugly when a user tries to get his right.
So with that in mind i asked the employee to note down ALL the info i told him, if i didn't maybe my repair was denied @dynafix perhaps.
ashwin1 said:
Yes i knew that, but unfortunately you will see that some of these external company's will deny repair anyway, and in those topics you can see that things can get ugly when a user tries to get his right.
So with that in mind i asked the employee to note down ALL the info i told him, if i didn't maybe my repair was denied @dynafix perhaps.
Click to expand...
Click to collapse
Sony in the Netherlands and Belgium have great service as far as I experienced I'm from Belgium but live close to the border so sometimes buy phones in NL since it can be cheaper
I've had the sudden death issue on my Xperia Z, even after 3 weeks they immediately gave me a new one instead of sending it for repair (might have something to do with me being a developer and telling that).
With Xperia S I also had a hardware issue and it was sent and the phone returned perfectly again after just 3 weeks
I heard people having awful sony service experiences, but mostly it's not in Western Europe I think we just are lucky people here
Sent from my C6903 using xda app-developers app
Update:
In the netherlands we have a tv-show called "Tros Radar" it helps protecting consumers against big company's when something unrightfull happens. Guess what, the Xperia Z series came in that show that alot of people is having issues with these phones (breaking screens and USB connectors), if you're dutch you can send them a form containing your info.
Bottom-line is that this is really a known issue and the guys that needed to pay for the repairs should contact sony now with this info as well.