Cracked scrreen, fixed under warranty in NL - Sony Xperia Z Ultra

Dear users,
My Xperia Z ultra got a cracked screen with a dead touchscreen as result, it happened during a phone call, no impact whatsoever except it was touching my ear LOL. after reading many topics i went to Vodafone and created a RMA and asked the employee to include the following information in the ticket:
1. Screen is cracked from the inside hence not feeling the crack
2. the device has no impact damage (the thing doesn't have one scratch)
3. water indicator hasn't changed
4. sony recognises the issue and will fix it, it is a known issue.
after one week Dynafix checked it and approved the repair and sent it to Teleplan to have it fixed (dynafix does the diagnose and teleplan fixes it)
so if you have your info good and complete you will get it fixed (at least in NL, it's very important to have the mentioned information in your ticket or the dumb bastard at dynafix will deny repair).

Yup. Sony is aware that some Z devices crack without warning. Nice to see that they fixed it for free

That's crazy. I Dropped mine from 3 ft in the air onto a cement floor, hit right on the corner and landed face down. Not even a scratch. Lol. I about pissed myself tho because I just got Mine back after I hard bricked it.
Sent from my Xperia Z Ultra using Tapatalk

Yep, I dropped mine on the corner as well and was anticipating a screen with spider webbing. Turned it over and didn't have a scratch on it. Just the darn dent where it hit the corner and roughed up the top plastic.
I called up Sony and spoke with someone in the Sony Care Plus department and they sent me a Brand New one in exchange. Glad I paid the extra money for the Sony Accidental Damage and Handling, when I purchased my phone from Sony.

ashwin1 said:
Dear users,
My Xperia Z ultra got a cracked screen with a dead touchscreen as result, it happened during a phone call, no impact whatsoever except it was touching my ear LOL. after reading many topics i went to Vodafone and created a RMA and asked the employee to include the following information in the ticket:
1. Screen is cracked from the inside hence not feeling the crack
2. the device has no impact damage (the thing doesn't have one scratch)
3. water indicator hasn't changed
4. sony recognises the issue and will fix it, it is a known issue.
after one week Dynafix checked it and approved the repair and sent it to Teleplan to have it fixed (dynafix does the diagnose and teleplan fixes it)
so if you have your info good and complete you will get it fixed (at least in NL, it's very important to have the mentioned information in your ticket or the dumb bastard at dynafix will deny repair).
Click to expand...
Click to collapse
Its really good that they did that, any other company would have just said " lol theres the door "

LordManhattan said:
Yup. Sony is aware that some Z devices crack without warning. Nice to see that they fixed it for free
Click to expand...
Click to collapse
Yes i knew that, but unfortunately you will see that some of these external company's will deny repair anyway, and in those topics you can see that things can get ugly when a user tries to get his right.
So with that in mind i asked the employee to note down ALL the info i told him, if i didn't maybe my repair was denied @dynafix perhaps.

ashwin1 said:
Yes i knew that, but unfortunately you will see that some of these external company's will deny repair anyway, and in those topics you can see that things can get ugly when a user tries to get his right.
So with that in mind i asked the employee to note down ALL the info i told him, if i didn't maybe my repair was denied @dynafix perhaps.
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Click to collapse
Sony in the Netherlands and Belgium have great service as far as I experienced I'm from Belgium but live close to the border so sometimes buy phones in NL since it can be cheaper
I've had the sudden death issue on my Xperia Z, even after 3 weeks they immediately gave me a new one instead of sending it for repair (might have something to do with me being a developer and telling that).
With Xperia S I also had a hardware issue and it was sent and the phone returned perfectly again after just 3 weeks
I heard people having awful sony service experiences, but mostly it's not in Western Europe I think we just are lucky people here
Sent from my C6903 using xda app-developers app

Update:
In the netherlands we have a tv-show called "Tros Radar" it helps protecting consumers against big company's when something unrightfull happens. Guess what, the Xperia Z series came in that show that alot of people is having issues with these phones (breaking screens and USB connectors), if you're dutch you can send them a form containing your info.
Bottom-line is that this is really a known issue and the guys that needed to pay for the repairs should contact sony now with this info as well.

Related

[Q] Help please!!Urgent!!!

Hey,hi to all!
I had a Live with Walkman WT19i and my screen broke..
I phoned SE to tell me what to do and they told me to send the phone to arvato services in order to be fixed...
After 4 days arvato told me that they can't replace the screen and i need to pay for the whole phone which i had about 1 week before the incident!!!
I phoned SE again and asked them about the phone's screen whether it could be replaced or not but they told me that only arvato knew what can or can't be fixed!
Jesus...
Soo...
What do you think?can the screen be replaced and they try to rip me off or they're telling me the truth..?
I would try your nearest phone repair shops, they might have spare parts for your phones as it a quite new model.
Sorry I couldn't help much
Don't like the sounds of this! Sorry to hear your problem
If the phone has broken after just one week, there is a good chance you can argue it was faulty at the point of sale and demand a new one for free. It is part of a phone's normal operation to sit in your pocket. If it broke whilst under this normal use, it is not your fault, the device is faulty.
My suggestion: get in touch with trading standards, ask them for some help. Then phone both SE and arvato telling them that you have been in touch with trading standards and what they have said. You'll be suprised how much big companies squirm when somebody has trading standards on their side.
Hope this helps, best of luck!
Thats of course your own fault. I guess you dropped it.
Your household insurance will cover this, just tell them a friend accidently dropped it
Thanks for the support Guys!Really appreciate it!
Well actually my friend pushed me accidentialy and I dropped the phone but from not much of a distance from the ground actually!
The question though was whether the screen can be replaced or not...?
Because they said something that they can't change just the screen and they need to change the board(?) if i remember correctly...:S
Tell your friend to pay for it lol
Ooow he WILL pay it!!That's a prommise...

[Q] Neo V touch screen issues (jittering and ghost touch)

Hey guys, im trying to confirm if the issues that i have are normal for this phone so i would be really grateful for some help:
Issue nr 1, touch screen jitter:
My screen will jitter from continuous touch, happens in games, menus or with any other usage, very annoying
(cant add links so instead i will write movie titles for youtube, user name will be "uberragnak" and it only have neo v movies in his profile)
"Neo V touch screen jitter" - single touch
"Neo V touch screen jitter 2" - duo touch, a lot worse than with single touch.
Issue nr 2, "ghost touch"( im not sure how to call it):
When i touch screen with more then 1 finger it will sometimes read it as a move between those 2 or more touches, mostly harmless( or so it seems) but makes multi touch paint and similar apps kinda unusable(or at least harder to use), also happens everywhere.
"Neo V service menu touch test (ghost touch between points)"
Issue nr 3, high px in touch move program:
While im not sure what px stands for i can tell that move in my neo v kinda "lags" behind, my HTC wildfire S is A LOT more precise (my htc have 1px while my neo v have 11px).
Issue nr 4, deflected accelerometer:
Not exactly screen issue but wanted to add it. In racing games my car will instantly turn right even when left on flat surface, not a major issue especially that you can calibrate it in most games but still.
"Neo V deflected accelerometer"
Im not 100% sure that all those issues existed from the start but i think that at least jitter wasnt as bad as it is now(i noticed all of those issues 2 weeks after getting the phone) and im sure that it existed at stock android (GB), upgrading to ICS changed nothing.
I did send my phone to sony service center for 5 times already without them fixing anything:
1.(regenersis) Software flashing, saw no issues.
2.(w-support) 2nd sony service: scratched my screen protector, software flashing, saw no issues.
3. Went to regenersis again, this time around with youtube videos, they replaced fictive touch module and ear speaker(dunno why, connected with touch module ?), as you can guess it fixed nothing.
4. I Demanded new phone from my local seller (reclamation law in Poland), regenersis as an official service had to say if they agree or not so they refused to do expertise and said that they can fix it at best so i agreed, took 3 weeks then they said that they never receive an answer from my local seller if i agree on repairs or not(and im sure they did get it).
5. They wrote that they fixed the issue without exchanging the phone, obviously they didnt.
I would be really grateful if someone could confirm that those issues are normal for this phone or not because at this point i need to know if this is really worth the fight, especially that my HTC WF S feels so much better than neo v but is suppose to be worse.
It seems to me that this isnt normal especially that they did changed my touch panel and still pretend that they want to fix it while waiting for me to get tired, or so it seems at least.
If it is possible to fix those issue without big cost i could even resign from warranty, at this point its worthless anyway. Will be grateful for any help, thanks in advance.
By local seller, you mean some tele operator, or some local shop?
Are you sure that shop(whatever it is) have a deal with official SE service center(or any service center which have deal with SE)?
Problem here is that between you and service is a shop. That way you can't test phone before you sign.
If that is service center(SE or deal with SE) go there and demand new phone(make sure it's still in a law to demand phone after 3 repair which failed), don't accept repair, if you are able, print out that law and go with it, also threaten them that you will contact department for customers, if you have something like that over there.
Madfysh said:
By local seller, you mean some tele operator, or some local shop?
Are you sure that shop(whatever it is) have a deal with official SE service center(or any service center which have deal with SE)?
Problem here is that between you and service is a shop. That way you can't test phone before you sign.
If that is service center(SE or deal with SE) go there and demand new phone(make sure it's still in a law to demand phone after 3 repair which failed), don't accept repair, if you are able, print out that law and go with it, also threaten them that you will contact department for customers, if you have something like that over there.
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My local seller is tele operator "play" which im pretty sure have all needed contracts so thats not the issue here. After 3rd time without repairs i did demand a new phone but "play" said they wont give me the new one because "regenersis" dont want to do expertise and as such they have no base to give me the new one(i could contact with someone with more power than my local salon i guess).
Regenersis service is 200km away from my place so going there is kinda out of option and even if i go there it would probably changed nothing. I thought about contacting my local department for customers but first i wanted to make sure this is in fact defective phone rather than just low quality one because most likely it will end in court . Thanks for the answer.
This certainly isn't normal behavior, so no doubt in that, your phone have hardware problems.
Only this part of your reply I don't understand: because "regenersis" dont want to do expertise
how do you mean don't want to do expertise?
maybe it's problem in my english I know what word means but can't understand in what meaning you put it there.
Madfysh said:
This certainly isn't normal behavior, so no doubt in that, your phone have hardware problems.
Only this part of your reply I don't understand: because "regenersis" dont want to do expertise
how do you mean don't want to do expertise?
maybe it's problem in my english I know what word means but can't understand in what meaning you put it there.
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Click to collapse
Problem is that i dont understand that also. Expertise is needed if i send phone for reclamation, after all its the base for repairs/exchanges or at least i thought so. My phone was send to regenersis and after 2 weeks some lady from "play" called to me saying that "regenersis do not do expertise's for SE phones" and without expertise she cannot give me a new phone, which kinda left me confused because they are official service and i always thought that expertise is REQUIRED for them to even start repairs, maybe she lied to me but considering that "regenersis" is known for being the worst polish service center that was sued multiple times already i wouldnt be surprised if she said the truth.

Google/Samsung Repair Information

My Nexus 10 has light bleed, which seems to be common among the users here at XDA. It also has a "dim patch", and multi-touch doesn't work properly. So i've decided to have the device replaced/repaired.
I contacted Google 2 days ago and explained my situation, they said that the only options they would have would be a remorse return (i'm already out of my 15 day window), or replacement. As many of you know, in order to have a replacement done it is required for Google to place a ~$400 hold on your card associated with your Google Play account then a new device is sent. I don't have a credit card and I cannot have $400 tied up for 2+ weeks, so i'm not able to use that option either. At that time they directed me to Samsung for further assistance with a warranty repair. I don't have an issue sending the device in, so I call Samsung.
A Samsung rep stated that "we just make the thing, we don't provide any service" and directed me back to Google for assistance. I brought up the warranty information included in the box with the unit itself, and he quickly denied any ability to file a repair order for a Nexus tablet.
So I call Google...
The first rep indicated that ASUS is their "go-to" repair partner, and I should have contacted them. He agreed that Samsung made the tablet, as well as confirmed the prior information about the replacement policy. Amused, I called back and requested a Supervisor. The "Floor Supervisor" in that particular call center stated the following: "*sigh* We've been getting this all day long, sorry for any misinformation you were provided. The only option to have the Nexus 10 replaced or repaired under warranty is under our replacement. We will replace your tablet for the warranty period only, provided there is no physical damage to the device from the user. Samsung will not respond to any inquiries about the Nexus 10 tablet, and does not offer any services for warranty repair. Your only option is to replace it with Google. Do you have any further questions?"
I decided to call Samsung again, because I couldn't believe that was the case. Within 5 minutes I had an e-mail with shipping labels to have my device repaired. The agent was a nice guy, and apparently frequents XDA. We had a conversation about the tablet itself and the entire Nexus launch process, talked about specs and whatnot and disconnected the call.
At this point i'm annoyed and offended with the whole Google experience.
I've had a pretty good experience so far with getting my Nexus 10 replaced.
So my tablet stopped working completely a few days after getting the 4.2.1 OTA update (had the busted base firmware) so I called up the devices support on Google Play, explained the situation to the guy on the phone and he emailed me a form that told me what I needed to do. Used the provided link to organise a pickup time/location and used a special link to order a new tablet (with the money being held until it's verified as covered by warranty).
I have my new tablet with the old one being picked up last week. Hopefully it doesn't take long to verify the tablet broke from no fault of my own and they release my money. The only strange thing is the form for the device pickup was about the Nexus 7 so hopefully it gets to the right place (And if it doesn't then it's not my fault because the guy I talked to knew it was a Nexus 10 and and the special play store link was for a nexus 10).
On the other hand I've been trying to get a refund for my Samsung monitor for a few months and I haven't heard anything from them.
Scared27 said:
I've had a pretty good experience so far with getting my Nexus 10 replaced.
So my tablet stopped working completely a few days after getting the 4.2.1 OTA update (had the busted base firmware) so I called up the devices support on Google Play, explained the situation to the guy on the phone and he emailed me a form that told me what I needed to do. Used the provided link to organise a pickup time/location and used a special link to order a new tablet (with the money being held until it's verified as covered by warranty).
I have my new tablet with the old one being picked up last week. Hopefully it doesn't take long to verify the tablet broke from no fault of my own and they release my money. The only strange thing is the form for the device pickup was about the Nexus 7 so hopefully it gets to the right place (And if it doesn't then it's not my fault because the guy I talked to knew it was a Nexus 10 and and the special play store link was for a nexus 10).
On the other hand I've been trying to get a refund for my Samsung monitor for a few months and I haven't heard anything from them.
Click to expand...
Click to collapse
They have been holding my money since nov 16. At this point I am somewhat worried. Perhaps I should call them.
tcb4 said:
They have been holding my money since nov 16. At this point I am somewhat worried. Perhaps I should call them.
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Click to collapse
haha yes. I would have called them after 2 weeks (and if I don't get my money by the end of this week I will be calling them).
edit: I just checked my bank account and I no longer have a pending payment from Google. huzzah!
Biohazard0289 said:
At this point i'm annoyed and offended with the whole Google experience.
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Yep. It's truly dreadful. Did Samsung indicate how long it would take for the repairs to be carried out? Are they covering the shipping costs too?
boominski said:
Yep. It's truly dreadful. Did Samsung indicate how long it would take for the repairs to be carried out? Are they covering the shipping costs too?
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Click to collapse
They said 1-2 weeks before the device is at my door. They emailed the shipping label to me also. I included a small note with a list of device issues, just in case.
Dropped it off this morning, I'll report back with return time frame and what condition I get it back in.
To Samsung's credit, once I found someone who was knowledgeable it's been pretty smooth, we'll see what happens. Has anyone else done a warranty service for this device yet?
Sent from my HTC One S using Tapatalk 2
Update: Received by Samsung on Thursday, spoke with someone at the repair center who said she is going to try to have it on its way back by Tuesday morning. Verified screen would be replaced and tested prior to return.
Sent from my HTC One S using Tapatalk 2
Does this apply to the UK......
Please please let me know how this goes! I've yet to get a good one by Google but my original is the best of the lot. Everything other than the wonky notification light and screen are perfect and i don't want a worse one at the expense of the screen. If they just put a good panel in there it would totally be worth sending in for warranty work!
Sent from my Nexus 4 using xda premium
Jayrod1980 said:
Please please let me know how this goes! I've yet to get a good one by Google but my original is the best of the lot. Everything other than the wonky notification light and screen are perfect and i don't want a worse one at the expense of the screen. If they just put a good panel in there it would totally be worth sending in for warranty work!
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Sure, I have every intention of keeping this thread updated when I know something. As far as i'm aware and from what the employees at Samsung Support/Samsung Repair Center have said, this is one of the first (if not the first) warranty service requests processed for this device.
We'll see how it goes..
All of Samsung's standard service and support services apply. It's on their site as the GT-P8110.
http://www.samsung.com/us/support/owners/product/GT-P8110HAEXAR
Waiting with baited breath on the return of your device man. Tomorrow is Tuesday... hopefully they send you some kind of tracking tomorrow so you know it's back for sure. Would be sad if they put the new panel in, fired it up, actually looked at it, found that they have a real problem with the screen tech they put in this thing and had to go through a few to get a good one! I'm more afraid that they just check to see if you have one that powers up, take a 2 second look at it and send it back. I would honestly live with very minor light bleed at 80-100% brightness and NO DIMMING BAND. The band is what is distracting to look at. I honestly cannot see my light bleed anymore, even when I look for it. It is only one spot, and only visible (barely) when I first power up at max brightness. It's that awful half inch dimming that runs the entire camera side of the device... the LONNNNG edge.
I regret that I did not take a before picture, but I'll know if it's repaired. I hope it is flawless, but it's not something I'm expecting. No update today, hopefully some news tomorrow.
Sent from my HTC One S using Tapatalk 2
Well whatever their resolution... It will let me know the limitations of what they can repair. If my replacement sucks badly... Ill send that one back as well. If your repair nets you a near perfect repair then Ill just send the original in to them. As I've stated many times before, minimal light bleed under extreme conditions is OK for me... The dimming is not.
Sent from my Nexus 4 using xda premium
Jayrod1980 said:
... minimal light bleed under extreme conditions is OK for me... The dimming is not.
Sent from my Nexus 4 using xda premium
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Click to collapse
I completely agree. I don't really expect to have a flawless unit in terms of light bleed, but I'll admit that I am disappointed with the amount of bleed on some of the units we've seen.
Update on Samsung: According to the tracking system, the tech replaced the LCD panel and QC'd it, then two other individuals also signed off that it passes their QC. I plan to call today to see if anything else is being done, or if they plan to ship it soon. With the upcoming holiday, UPS may take require some extra time to get it here.
Sent from my HTC One S using Tapatalk 2
thank you for posting this question ...i tried the answer on the reply n3 but he doesn't work with me plz help me
Tracking number for shipment recieved. The email had some comments from a technician:
LCD dim/blank, SEG. lines/discoloration
RESOLUTION: LCD REPLACED, PRODUCT SHELL SECURED
I'm a little curious about the last line, what exactly would they have done to secure the shell?
Sent from my Galaxy Note II
Biohazard0289 said:
Tracking number for shipment recieved. The email had some comments from a technician:
LCD dim/blank, SEG. lines/discoloration
RESOLUTION: LCD REPLACED, PRODUCT SHELL SECURED
I'm a little curious about the last line, what exactly would they have done to secure the shell?
Sent from my Galaxy Note II
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Click to collapse
On one I returned the back cover had somehow become misaligned near the top where the snap on cover piece is, causing it to pop out occasionally.
Wonder if it might be something similar.
When is it scheduled to be received? Please post photos and detailed yadda yadda. when you get it back. My RMA replacement strived today. After work ilk know whether I need to go your route.
Sent from my Nexus 10 using xda premium
When is it scheduled to be received? Please post photos and detailed yadda yadda. when you get it back. My RMA replacement strived today. After work ilk know whether I need to go your route.<br />
<br />
Sent from my Nexus 10 using xda premium
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Click to collapse
It's scheduled to arrive Dec. 24th, hopefully that'll be a worthy Christmas present.
I'll make sure to include everything (good or bad) as soon as possible.
Sent from my Galaxy Note II

My Sony Customer Service Story

Hi, I am just posting this out of frustration and to share my experience with Sony. I bought a non-contract, sony Xperia Ultra Z outright from the Sony store in the middle of October and a month and a half later the touchscreen became completely unresponsive. I could see that I was still receiving text messages however, so I assume the other functionality of the phone was still working. I called into Sony and over several hours of troubleshooting and repairing via PC Companion it was determined I had to send in the phone for repair, which I was quite reluctant to do but had no other choice. I sent it in and had the case escalated to a supervisor level and was ensured that the case would be expedited with the repair facility... three weeks later and still nothing but the runaround with Sony representatives and supervisors. Furthermore, it took numerous calls to Sony to convince them to send me a loaner phone while my Xperia Z was being repaired. Once the loaner was received, it would not even connect to the internet and consequently, I'm sending it back to Sony. Though the supervisors are polite and empathetic, they have promised numerous times to call me back with an update on the status of my repair (RMA), but don't. I'm frustrated firstly, because the phone stopped working so quickly after I purchased it. Mostly though, I'm disappointed with the way Sony has handled the situation. Its been disorganized on Sony's part. Now, i'm still stuck without a phone and no status on the repair for my phone... I doubt I will buy a Sony product ever again. I even doubt I'll see my phone again, it's absolutely ridiculous, especially given that there was zero water or physical damage to the unit. It boggles my mind why it's taking so long as I have been told the repair center is 'looking at it' for two weeks now. I've read about Sony's evaluation process online somewhere, and in my judgement it should have been completed already and a decision rendered. Ridiculous.
You're living in USA?
Sent from my C6802 using Tapatalk
fissure said:
Hi, I am just posting this out of frustration and to share my experience with Sony. I bought a non-contract, sony Xperia Ultra Z outright from the Sony store in the middle of October and a month and a half later the touchscreen became completely unresponsive. I could see that I was still receiving text messages however, so I assume the other functionality of the phone was still working. I called into Sony and over several hours of troubleshooting and repairing via PC Companion it was determined I had to send in the phone for repair, which I was quite reluctant to do but had no other choice. I sent it in and had the case escalated to a supervisor level and was ensured that the case would be expedited with the repair facility... three weeks later and still nothing but the runaround with Sony representatives and supervisors. Furthermore, it took numerous calls to Sony to convince them to send me a loaner phone while my Xperia Z was being repaired. Once the loaner was received, it would not even connect to the internet and consequently, I'm sending it back to Sony. Though the supervisors are polite and empathetic, they have promised numerous times to call me back with an update on the status of my repair (RMA), but don't. I'm frustrated firstly, because the phone stopped working so quickly after I purchased it. Mostly though, I'm disappointed with the way Sony has handled the situation. Its been disorganized on Sony's part. Now, i'm still stuck without a phone and no status on the repair for my phone... I doubt I will buy a Sony product ever again. I even doubt I'll see my phone again, it's absolutely ridiculous, especially given that there was zero water or physical damage to the unit. It boggles my mind why it's taking so long as I have been told the repair center is 'looking at it' for two weeks now. I've read about Sony's evaluation process online somewhere, and in my judgement it should have been completed already and a decision rendered. Ridiculous.
Click to expand...
Click to collapse
Why not sell it and get an ap set instead.... Ori set possess a problem... Mostly.....
Sent from my C6833 using XDA Premium 4 mobile app
martin132014 said:
Why not sell it and get an ap set instead.... Ori set possess a problem... Mostly.....
Sent from my C6833 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I've been meaning to ask you, what is an ap set?
Sent from my C6802 using Tapatalk
warfareonly said:
I've been meaning to ask you, what is an ap set?
Sent from my C6802 using Tapatalk
Click to expand...
Click to collapse
Well i don't know if it exists in your country but in mine, we have separate ori set that's from manufacturer like sony, htc etc and ap set that's an original part but some of the main part is built from other factory so its cheaper than original....and also the warranty also not covered by manufacturer because they are not build by them.....maybe my explanation may a bit wrong but you can Google it....
Sent from my C6833 using XDA Premium 4 mobile app
martin132014 said:
Well i don't know if it exists in your country but in mine, we have separate ori set that's from manufacturer like sony, htc etc and ap set that's an original part but some of the main part is built from other factory so its cheaper than original....and also the warranty also not covered by manufacturer because they are not build by them.....maybe my explanation may a bit wrong but you can Google it....
Sent from my C6833 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Okay, I think I understand. We don't have that in our country. At least, I've never seen an ap handset being sold in the numerous shops I've visited.
Sent from my C6802 using Tapatalk
warfareonly said:
Okay, I think I understand. We don't have that in our country. At least, I've never seen an ap handset being sold in the numerous shops I've visited.
Sent from my C6802 using Tapatalk
Click to expand...
Click to collapse
Hm...maybe, but im glad that i have this ap set rather than ori....i buy ori but always cause problem....ap set never have it.....
Sent from my C6833 using XDA Premium 4 mobile app
warfareonly said:
You're living in USA?
Sent from my C6802 using Tapatalk
Click to expand...
Click to collapse
Canada
Still no progress with Sony. They tell me that the repair centre is still "looking at it". Which is clearly b.s., it doesn't take two weeks to evaluate it and render a decision on their next step. Who even knows if anyone has truly even looked at it yet!
I am wondering, does anyone know what obligations Sony has in regards to the manufacturer's warranty? Things such as max. time for repair? Loaner phones and the type of loaner phone provided? Just looking for information to help me get them to expedite either a) replacing the phone or b) sending me a loaner that is a XZU, or c) fixing mine and sending it back asap
fissure said:
Still no progress with Sony. They tell me that the repair centre is still "looking at it". Which is clearly b.s., it doesn't take two weeks to evaluate it and render a decision on their next step. Who even knows if anyone has truly even looked at it yet!
I am wondering, does anyone know what obligations Sony has in regards to the manufacturer's warranty? Things such as max. time for repair? Loaner phones and the type of loaner phone provided? Just looking for information to help me get them to expedite either a) replacing the phone or b) sending me a loaner that is a XZU, or c) fixing mine and sending it back asap
Click to expand...
Click to collapse
Depends on your country i belive. We have laws that enforces their customer support. But thats Sweden. Don't know how that works in other countries.
Sent from my Xperia Z Ultra using Tapatalk 4
I think everyone should move to Europe :silly:
Sent from my C6802 using Tapatalk
warfareonly said:
I think everyone should move to Europe :silly:
Sent from my C6802 using Tapatalk
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Click to collapse
Sorry for hijacking thread
I am having dead or stuck pixel whatever it is called in the middle of the screen. Its greenish in color and clearly visible on Sony startup screen on the black background. So wanted to know whether Sony will entertain it and change the handset?
techpal said:
Sorry for hijacking thread
I am having dead or stuck pixel whatever it is called in the middle of the screen. Its greenish in color and clearly visible on Sony startup screen on the black background. So wanted to know whether Sony will entertain it and change the handset?
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Yep, they will.
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warfareonly said:
Yep, they will.
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Thanks. I read somewhere that there need to be minimum 2 dead pixels to get the phone replaced so was asking as service center is about 10kms from my home.
On my previous xperia z there were 8 dead pixels so they replaced without asking any questions.
techpal said:
Thanks. I read somewhere that there need to be minimum 2 dead pixels to get the phone replaced so was asking as service center is about 10kms from my home.
On my previous xperia z there were 8 dead pixels so they replaced without asking any questions.
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Click to collapse
Just make a scene if they start to refuse.
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warfareonly said:
Just make a scene if they start to refuse.
Sent from my C6802 using Tapatalk
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Hahaha.... hope dont get need to. Well its not visible in daily usage as I keep low brightness ,its just visible in start up screen so doesnt affect the usage.
So if I ignore this one pixel is there chance that this dead pixel will result in more dead pixels? As you cant be sure replacement device will have more dead pixels.
techpal said:
Hahaha.... hope dont get need to. Well its not visible in daily usage as I keep low brightness ,its just visible in start up screen so doesnt affect the usage.
So if I ignore this one pixel is there chance that this dead pixel will result in more dead pixels? As you cant be sure replacement device will have more dead pixels.
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No, they don't multiply
If the replacement device has one, then refuse to accept the replacement. They'll have to get you another one.
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warfareonly said:
No, they don't multiply
If the replacement device has one, then refuse to accept the replacement. They'll have to get you another one.
Sent from my C6802 using Tapatalk
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Got new replacement same day but screen on this is yellowish compared to my previous zu which was pure white.I didnt went to pick the phone so didint check on the spot.
Now I am regretting replacing the phone. Would have lived wwith that one dead pixel instead of this yellowish screen. Any way to convince service centre people for yellowish screen?
techpal said:
Got new replacement same day but screen on this is yellowish compared to my previous zu which was pure white.I didnt went to pick the phone so didint check on the spot.
Now I am regretting replacing the phone. Would have lived wwith that one dead pixel instead of this yellowish screen. Any way to convince service centre people for yellowish screen?
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Click to collapse
Ask them to compare the display on your device to another display. Most probably they will have the old phone lying around - ask them to compare with that one if possible or another one. Insist on checking, they will try to say that the display is like that only and nothing's wrong with it!
Sent from my C6806_GPe using Tapatalk
warfareonly said:
Ask them to compare the display on your device to another display. Most probably they will have the old phone lying around - ask them to compare with that one if possible or another one. Insist on checking, they will try to say that the display is like that only and nothing's wrong with it!
Sent from my C6806_GPe using Tapatalk
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Went to service center they didnt have any device to compare and said it looks fine to them. They were not ready to replace so what are the options left as this yellowish screen is really frustrating me after using pure white display earlier.

Phone broke again.

This will be the second time sending my phone back for repair and last time they sent me a brand new phone and I lost everything hopefully they can fix my screen on my phone and send my phone back instead of sending me a new one. I love this phone but I have had more problems with it than any other phone I have ever had. But here is what happened. I had it in my pocket as usual. Same jeans I have been wearing for a while and I had just took it out to send a message to one of my friends. I put it back in my pocket and didn't do any moving or anything when it vibrated letting me know I had another message. I pulled out my phone and turned it on from sleep mode and i noticed the inside was cracked. I almost stated crying because it had not been a month from the last time i sent it in and the long time i spent talking to people on the phone and eventually getting a new phone shipped to me. I did get the next day after talking to several representatives and finally getting a new phone. This time I hope is different and I hope everything goes smoothly. It is just ridiculous that a phone this expensive has so many problems. I have a galaxy s2 that I am using now and the only thing wrong with it is the back cover has a crack in it and a little bit in the bezel. Other than that it works perfectly fine. I thought the build quality was way better on the xperia. I guess not. Apparently they are having this problem with a lot of xperia z ultras. Maybe I will get it fixed for free. The thing I hate about it is waiting 7 - 14 days. I am not a very patient person at all. I hope this does not happen a 3rd time. I love this phone so much and I hate losing it for a week to two weeks. It is my baby and I cant go without it. I will miss it while it goes on its trip to and from sony.
Ouch, that sucks! It's bad enough to send it in for repairs once, but twice? Hell no. It's a known fact that some Sony Z devices (not just the Ultra) have some kind of
manufacturing error that causes the screen to crack. It's bad enough to get a device that has this issue once, but you got a new one, and then it happens again? Ouchy!
First of all, I know how you feel, because my phone too had to go on warranty.
But, but, please breath man, you haven't used a single comma in the whole paragraph!
Last but not least, you can't compare two incredibly different phones like the GS2 and the ZU.
It's like comparing apples to alligators.
They're too different in all departments.
And the build quality is amazing on the ZU, but as an enormous phone, it has an enormous screen, and that is so thin you have to take care of it.
My wife has a Z and it's been on the ground more than in her hands, but it doesn't have a single scratch.
This is a 6mm thin phone, I take it out of ANY pocket when I'm sitting down, and if I don't, I don't bend even if I lose a 500 euros banknote.
The GS2 has been an amazing phone, the first of the Samsung rising as one of the world leaders on mobile phones market, but let's face it, you couldn't go back to it from a ZU even if paid.
Well, I sure as hell won't go back to anything that has the Samsung logo on it, but hey, maybe they'll go the Sony way or HTC way and make a glass/aluminum phone, with a build quality of a real flagship.
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fastest83 said:
First of all, I know how you feel, because my phone too had to go on warranty.
Sent from my C6833 using Tapatalk
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You too!? What the...
LordManhattan said:
You too!? What the...
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You don't remember my odyssey? I'm disappointed in you, son.
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fastest83 said:
You don't remember my odyssey? I'm disappointed in you, son.
Sent from my C6833 using Tapatalk
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No, not really Seems like a lot of people have had their Ultras in for repairs (including me) in the last few weeks, so i have no idea anymore
LordManhattan said:
No, not really Seems like a lot of people have had their Ultras in for repairs (including me) in the last few weeks, so i have no idea anymore
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Mine had the back lifted a bit, and I messed around too much with SetCPU bricking it, so I sent it back and they gave me a new one in exchange.
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fastest83 said:
Mine had the back lifted a bit, and I messed around too much with SetCPU bricking it, so I sent it back and they gave me a new one in exchange.
Sent from my C6833 using Tapatalk
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Lucky guy! My technician didn't do anything. He was supposed to swap the display, but instead, he did a factory reset and wiped fingerprints off the phone. Quality bull**** right there. It's working great as usual, but the screen doesn't like "low" temperatures, but i guess i'll live with it. It's february now, so it's slowly starting to heat up outside.
Service rating: 0/10
LordManhattan said:
Lucky guy! My technician didn't do anything. He was supposed to swap the display, but instead, he did a factory reset and wiped fingerprints off the phone. Quality bull**** right there. It's working great as usual, but the screen doesn't like "low" temperatures, but i guess i'll live with it. It's february now, so it's slowly starting to heat up outside.
Service rating: 0/10
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Click to collapse
By the time I sent mine back it was like a month from the release, and since I bought it from Clove in the UK, but I live in Italy, and they weren't on sale here yet, they simply exchanged it because, according to them, they didn't have the knowledge to repair them yet, and Sony explicitly told them to give a new one in exchange.
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