Hi, I am just posting this out of frustration and to share my experience with Sony. I bought a non-contract, sony Xperia Ultra Z outright from the Sony store in the middle of October and a month and a half later the touchscreen became completely unresponsive. I could see that I was still receiving text messages however, so I assume the other functionality of the phone was still working. I called into Sony and over several hours of troubleshooting and repairing via PC Companion it was determined I had to send in the phone for repair, which I was quite reluctant to do but had no other choice. I sent it in and had the case escalated to a supervisor level and was ensured that the case would be expedited with the repair facility... three weeks later and still nothing but the runaround with Sony representatives and supervisors. Furthermore, it took numerous calls to Sony to convince them to send me a loaner phone while my Xperia Z was being repaired. Once the loaner was received, it would not even connect to the internet and consequently, I'm sending it back to Sony. Though the supervisors are polite and empathetic, they have promised numerous times to call me back with an update on the status of my repair (RMA), but don't. I'm frustrated firstly, because the phone stopped working so quickly after I purchased it. Mostly though, I'm disappointed with the way Sony has handled the situation. Its been disorganized on Sony's part. Now, i'm still stuck without a phone and no status on the repair for my phone... I doubt I will buy a Sony product ever again. I even doubt I'll see my phone again, it's absolutely ridiculous, especially given that there was zero water or physical damage to the unit. It boggles my mind why it's taking so long as I have been told the repair center is 'looking at it' for two weeks now. I've read about Sony's evaluation process online somewhere, and in my judgement it should have been completed already and a decision rendered. Ridiculous.
You're living in USA?
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fissure said:
Hi, I am just posting this out of frustration and to share my experience with Sony. I bought a non-contract, sony Xperia Ultra Z outright from the Sony store in the middle of October and a month and a half later the touchscreen became completely unresponsive. I could see that I was still receiving text messages however, so I assume the other functionality of the phone was still working. I called into Sony and over several hours of troubleshooting and repairing via PC Companion it was determined I had to send in the phone for repair, which I was quite reluctant to do but had no other choice. I sent it in and had the case escalated to a supervisor level and was ensured that the case would be expedited with the repair facility... three weeks later and still nothing but the runaround with Sony representatives and supervisors. Furthermore, it took numerous calls to Sony to convince them to send me a loaner phone while my Xperia Z was being repaired. Once the loaner was received, it would not even connect to the internet and consequently, I'm sending it back to Sony. Though the supervisors are polite and empathetic, they have promised numerous times to call me back with an update on the status of my repair (RMA), but don't. I'm frustrated firstly, because the phone stopped working so quickly after I purchased it. Mostly though, I'm disappointed with the way Sony has handled the situation. Its been disorganized on Sony's part. Now, i'm still stuck without a phone and no status on the repair for my phone... I doubt I will buy a Sony product ever again. I even doubt I'll see my phone again, it's absolutely ridiculous, especially given that there was zero water or physical damage to the unit. It boggles my mind why it's taking so long as I have been told the repair center is 'looking at it' for two weeks now. I've read about Sony's evaluation process online somewhere, and in my judgement it should have been completed already and a decision rendered. Ridiculous.
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Click to collapse
Why not sell it and get an ap set instead.... Ori set possess a problem... Mostly.....
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martin132014 said:
Why not sell it and get an ap set instead.... Ori set possess a problem... Mostly.....
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Click to expand...
Click to collapse
I've been meaning to ask you, what is an ap set?
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warfareonly said:
I've been meaning to ask you, what is an ap set?
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Click to collapse
Well i don't know if it exists in your country but in mine, we have separate ori set that's from manufacturer like sony, htc etc and ap set that's an original part but some of the main part is built from other factory so its cheaper than original....and also the warranty also not covered by manufacturer because they are not build by them.....maybe my explanation may a bit wrong but you can Google it....
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martin132014 said:
Well i don't know if it exists in your country but in mine, we have separate ori set that's from manufacturer like sony, htc etc and ap set that's an original part but some of the main part is built from other factory so its cheaper than original....and also the warranty also not covered by manufacturer because they are not build by them.....maybe my explanation may a bit wrong but you can Google it....
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Click to collapse
Okay, I think I understand. We don't have that in our country. At least, I've never seen an ap handset being sold in the numerous shops I've visited.
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warfareonly said:
Okay, I think I understand. We don't have that in our country. At least, I've never seen an ap handset being sold in the numerous shops I've visited.
Sent from my C6802 using Tapatalk
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Click to collapse
Hm...maybe, but im glad that i have this ap set rather than ori....i buy ori but always cause problem....ap set never have it.....
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warfareonly said:
You're living in USA?
Sent from my C6802 using Tapatalk
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Click to collapse
Canada
Still no progress with Sony. They tell me that the repair centre is still "looking at it". Which is clearly b.s., it doesn't take two weeks to evaluate it and render a decision on their next step. Who even knows if anyone has truly even looked at it yet!
I am wondering, does anyone know what obligations Sony has in regards to the manufacturer's warranty? Things such as max. time for repair? Loaner phones and the type of loaner phone provided? Just looking for information to help me get them to expedite either a) replacing the phone or b) sending me a loaner that is a XZU, or c) fixing mine and sending it back asap
fissure said:
Still no progress with Sony. They tell me that the repair centre is still "looking at it". Which is clearly b.s., it doesn't take two weeks to evaluate it and render a decision on their next step. Who even knows if anyone has truly even looked at it yet!
I am wondering, does anyone know what obligations Sony has in regards to the manufacturer's warranty? Things such as max. time for repair? Loaner phones and the type of loaner phone provided? Just looking for information to help me get them to expedite either a) replacing the phone or b) sending me a loaner that is a XZU, or c) fixing mine and sending it back asap
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Click to collapse
Depends on your country i belive. We have laws that enforces their customer support. But thats Sweden. Don't know how that works in other countries.
Sent from my Xperia Z Ultra using Tapatalk 4
I think everyone should move to Europe :silly:
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warfareonly said:
I think everyone should move to Europe :silly:
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Click to collapse
Sorry for hijacking thread
I am having dead or stuck pixel whatever it is called in the middle of the screen. Its greenish in color and clearly visible on Sony startup screen on the black background. So wanted to know whether Sony will entertain it and change the handset?
techpal said:
Sorry for hijacking thread
I am having dead or stuck pixel whatever it is called in the middle of the screen. Its greenish in color and clearly visible on Sony startup screen on the black background. So wanted to know whether Sony will entertain it and change the handset?
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Click to collapse
Yep, they will.
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warfareonly said:
Yep, they will.
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Click to collapse
Thanks. I read somewhere that there need to be minimum 2 dead pixels to get the phone replaced so was asking as service center is about 10kms from my home.
On my previous xperia z there were 8 dead pixels so they replaced without asking any questions.
techpal said:
Thanks. I read somewhere that there need to be minimum 2 dead pixels to get the phone replaced so was asking as service center is about 10kms from my home.
On my previous xperia z there were 8 dead pixels so they replaced without asking any questions.
Click to expand...
Click to collapse
Just make a scene if they start to refuse.
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warfareonly said:
Just make a scene if they start to refuse.
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Hahaha.... hope dont get need to. Well its not visible in daily usage as I keep low brightness ,its just visible in start up screen so doesnt affect the usage.
So if I ignore this one pixel is there chance that this dead pixel will result in more dead pixels? As you cant be sure replacement device will have more dead pixels.
techpal said:
Hahaha.... hope dont get need to. Well its not visible in daily usage as I keep low brightness ,its just visible in start up screen so doesnt affect the usage.
So if I ignore this one pixel is there chance that this dead pixel will result in more dead pixels? As you cant be sure replacement device will have more dead pixels.
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Click to collapse
No, they don't multiply
If the replacement device has one, then refuse to accept the replacement. They'll have to get you another one.
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warfareonly said:
No, they don't multiply
If the replacement device has one, then refuse to accept the replacement. They'll have to get you another one.
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Got new replacement same day but screen on this is yellowish compared to my previous zu which was pure white.I didnt went to pick the phone so didint check on the spot.
Now I am regretting replacing the phone. Would have lived wwith that one dead pixel instead of this yellowish screen. Any way to convince service centre people for yellowish screen?
techpal said:
Got new replacement same day but screen on this is yellowish compared to my previous zu which was pure white.I didnt went to pick the phone so didint check on the spot.
Now I am regretting replacing the phone. Would have lived wwith that one dead pixel instead of this yellowish screen. Any way to convince service centre people for yellowish screen?
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Click to collapse
Ask them to compare the display on your device to another display. Most probably they will have the old phone lying around - ask them to compare with that one if possible or another one. Insist on checking, they will try to say that the display is like that only and nothing's wrong with it!
Sent from my C6806_GPe using Tapatalk
warfareonly said:
Ask them to compare the display on your device to another display. Most probably they will have the old phone lying around - ask them to compare with that one if possible or another one. Insist on checking, they will try to say that the display is like that only and nothing's wrong with it!
Sent from my C6806_GPe using Tapatalk
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Click to collapse
Went to service center they didnt have any device to compare and said it looks fine to them. They were not ready to replace so what are the options left as this yellowish screen is really frustrating me after using pure white display earlier.
Related
My Nexus 10 has light bleed, which seems to be common among the users here at XDA. It also has a "dim patch", and multi-touch doesn't work properly. So i've decided to have the device replaced/repaired.
I contacted Google 2 days ago and explained my situation, they said that the only options they would have would be a remorse return (i'm already out of my 15 day window), or replacement. As many of you know, in order to have a replacement done it is required for Google to place a ~$400 hold on your card associated with your Google Play account then a new device is sent. I don't have a credit card and I cannot have $400 tied up for 2+ weeks, so i'm not able to use that option either. At that time they directed me to Samsung for further assistance with a warranty repair. I don't have an issue sending the device in, so I call Samsung.
A Samsung rep stated that "we just make the thing, we don't provide any service" and directed me back to Google for assistance. I brought up the warranty information included in the box with the unit itself, and he quickly denied any ability to file a repair order for a Nexus tablet.
So I call Google...
The first rep indicated that ASUS is their "go-to" repair partner, and I should have contacted them. He agreed that Samsung made the tablet, as well as confirmed the prior information about the replacement policy. Amused, I called back and requested a Supervisor. The "Floor Supervisor" in that particular call center stated the following: "*sigh* We've been getting this all day long, sorry for any misinformation you were provided. The only option to have the Nexus 10 replaced or repaired under warranty is under our replacement. We will replace your tablet for the warranty period only, provided there is no physical damage to the device from the user. Samsung will not respond to any inquiries about the Nexus 10 tablet, and does not offer any services for warranty repair. Your only option is to replace it with Google. Do you have any further questions?"
I decided to call Samsung again, because I couldn't believe that was the case. Within 5 minutes I had an e-mail with shipping labels to have my device repaired. The agent was a nice guy, and apparently frequents XDA. We had a conversation about the tablet itself and the entire Nexus launch process, talked about specs and whatnot and disconnected the call.
At this point i'm annoyed and offended with the whole Google experience.
I've had a pretty good experience so far with getting my Nexus 10 replaced.
So my tablet stopped working completely a few days after getting the 4.2.1 OTA update (had the busted base firmware) so I called up the devices support on Google Play, explained the situation to the guy on the phone and he emailed me a form that told me what I needed to do. Used the provided link to organise a pickup time/location and used a special link to order a new tablet (with the money being held until it's verified as covered by warranty).
I have my new tablet with the old one being picked up last week. Hopefully it doesn't take long to verify the tablet broke from no fault of my own and they release my money. The only strange thing is the form for the device pickup was about the Nexus 7 so hopefully it gets to the right place (And if it doesn't then it's not my fault because the guy I talked to knew it was a Nexus 10 and and the special play store link was for a nexus 10).
On the other hand I've been trying to get a refund for my Samsung monitor for a few months and I haven't heard anything from them.
Scared27 said:
I've had a pretty good experience so far with getting my Nexus 10 replaced.
So my tablet stopped working completely a few days after getting the 4.2.1 OTA update (had the busted base firmware) so I called up the devices support on Google Play, explained the situation to the guy on the phone and he emailed me a form that told me what I needed to do. Used the provided link to organise a pickup time/location and used a special link to order a new tablet (with the money being held until it's verified as covered by warranty).
I have my new tablet with the old one being picked up last week. Hopefully it doesn't take long to verify the tablet broke from no fault of my own and they release my money. The only strange thing is the form for the device pickup was about the Nexus 7 so hopefully it gets to the right place (And if it doesn't then it's not my fault because the guy I talked to knew it was a Nexus 10 and and the special play store link was for a nexus 10).
On the other hand I've been trying to get a refund for my Samsung monitor for a few months and I haven't heard anything from them.
Click to expand...
Click to collapse
They have been holding my money since nov 16. At this point I am somewhat worried. Perhaps I should call them.
tcb4 said:
They have been holding my money since nov 16. At this point I am somewhat worried. Perhaps I should call them.
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Click to collapse
haha yes. I would have called them after 2 weeks (and if I don't get my money by the end of this week I will be calling them).
edit: I just checked my bank account and I no longer have a pending payment from Google. huzzah!
Biohazard0289 said:
At this point i'm annoyed and offended with the whole Google experience.
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Yep. It's truly dreadful. Did Samsung indicate how long it would take for the repairs to be carried out? Are they covering the shipping costs too?
boominski said:
Yep. It's truly dreadful. Did Samsung indicate how long it would take for the repairs to be carried out? Are they covering the shipping costs too?
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Click to collapse
They said 1-2 weeks before the device is at my door. They emailed the shipping label to me also. I included a small note with a list of device issues, just in case.
Dropped it off this morning, I'll report back with return time frame and what condition I get it back in.
To Samsung's credit, once I found someone who was knowledgeable it's been pretty smooth, we'll see what happens. Has anyone else done a warranty service for this device yet?
Sent from my HTC One S using Tapatalk 2
Update: Received by Samsung on Thursday, spoke with someone at the repair center who said she is going to try to have it on its way back by Tuesday morning. Verified screen would be replaced and tested prior to return.
Sent from my HTC One S using Tapatalk 2
Does this apply to the UK......
Please please let me know how this goes! I've yet to get a good one by Google but my original is the best of the lot. Everything other than the wonky notification light and screen are perfect and i don't want a worse one at the expense of the screen. If they just put a good panel in there it would totally be worth sending in for warranty work!
Sent from my Nexus 4 using xda premium
Jayrod1980 said:
Please please let me know how this goes! I've yet to get a good one by Google but my original is the best of the lot. Everything other than the wonky notification light and screen are perfect and i don't want a worse one at the expense of the screen. If they just put a good panel in there it would totally be worth sending in for warranty work!
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Sure, I have every intention of keeping this thread updated when I know something. As far as i'm aware and from what the employees at Samsung Support/Samsung Repair Center have said, this is one of the first (if not the first) warranty service requests processed for this device.
We'll see how it goes..
All of Samsung's standard service and support services apply. It's on their site as the GT-P8110.
http://www.samsung.com/us/support/owners/product/GT-P8110HAEXAR
Waiting with baited breath on the return of your device man. Tomorrow is Tuesday... hopefully they send you some kind of tracking tomorrow so you know it's back for sure. Would be sad if they put the new panel in, fired it up, actually looked at it, found that they have a real problem with the screen tech they put in this thing and had to go through a few to get a good one! I'm more afraid that they just check to see if you have one that powers up, take a 2 second look at it and send it back. I would honestly live with very minor light bleed at 80-100% brightness and NO DIMMING BAND. The band is what is distracting to look at. I honestly cannot see my light bleed anymore, even when I look for it. It is only one spot, and only visible (barely) when I first power up at max brightness. It's that awful half inch dimming that runs the entire camera side of the device... the LONNNNG edge.
I regret that I did not take a before picture, but I'll know if it's repaired. I hope it is flawless, but it's not something I'm expecting. No update today, hopefully some news tomorrow.
Sent from my HTC One S using Tapatalk 2
Well whatever their resolution... It will let me know the limitations of what they can repair. If my replacement sucks badly... Ill send that one back as well. If your repair nets you a near perfect repair then Ill just send the original in to them. As I've stated many times before, minimal light bleed under extreme conditions is OK for me... The dimming is not.
Sent from my Nexus 4 using xda premium
Jayrod1980 said:
... minimal light bleed under extreme conditions is OK for me... The dimming is not.
Sent from my Nexus 4 using xda premium
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Click to collapse
I completely agree. I don't really expect to have a flawless unit in terms of light bleed, but I'll admit that I am disappointed with the amount of bleed on some of the units we've seen.
Update on Samsung: According to the tracking system, the tech replaced the LCD panel and QC'd it, then two other individuals also signed off that it passes their QC. I plan to call today to see if anything else is being done, or if they plan to ship it soon. With the upcoming holiday, UPS may take require some extra time to get it here.
Sent from my HTC One S using Tapatalk 2
thank you for posting this question ...i tried the answer on the reply n3 but he doesn't work with me plz help me
Tracking number for shipment recieved. The email had some comments from a technician:
LCD dim/blank, SEG. lines/discoloration
RESOLUTION: LCD REPLACED, PRODUCT SHELL SECURED
I'm a little curious about the last line, what exactly would they have done to secure the shell?
Sent from my Galaxy Note II
Biohazard0289 said:
Tracking number for shipment recieved. The email had some comments from a technician:
LCD dim/blank, SEG. lines/discoloration
RESOLUTION: LCD REPLACED, PRODUCT SHELL SECURED
I'm a little curious about the last line, what exactly would they have done to secure the shell?
Sent from my Galaxy Note II
Click to expand...
Click to collapse
On one I returned the back cover had somehow become misaligned near the top where the snap on cover piece is, causing it to pop out occasionally.
Wonder if it might be something similar.
When is it scheduled to be received? Please post photos and detailed yadda yadda. when you get it back. My RMA replacement strived today. After work ilk know whether I need to go your route.
Sent from my Nexus 10 using xda premium
When is it scheduled to be received? Please post photos and detailed yadda yadda. when you get it back. My RMA replacement strived today. After work ilk know whether I need to go your route.<br />
<br />
Sent from my Nexus 10 using xda premium
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Click to collapse
It's scheduled to arrive Dec. 24th, hopefully that'll be a worthy Christmas present.
I'll make sure to include everything (good or bad) as soon as possible.
Sent from my Galaxy Note II
This will be the second time sending my phone back for repair and last time they sent me a brand new phone and I lost everything hopefully they can fix my screen on my phone and send my phone back instead of sending me a new one. I love this phone but I have had more problems with it than any other phone I have ever had. But here is what happened. I had it in my pocket as usual. Same jeans I have been wearing for a while and I had just took it out to send a message to one of my friends. I put it back in my pocket and didn't do any moving or anything when it vibrated letting me know I had another message. I pulled out my phone and turned it on from sleep mode and i noticed the inside was cracked. I almost stated crying because it had not been a month from the last time i sent it in and the long time i spent talking to people on the phone and eventually getting a new phone shipped to me. I did get the next day after talking to several representatives and finally getting a new phone. This time I hope is different and I hope everything goes smoothly. It is just ridiculous that a phone this expensive has so many problems. I have a galaxy s2 that I am using now and the only thing wrong with it is the back cover has a crack in it and a little bit in the bezel. Other than that it works perfectly fine. I thought the build quality was way better on the xperia. I guess not. Apparently they are having this problem with a lot of xperia z ultras. Maybe I will get it fixed for free. The thing I hate about it is waiting 7 - 14 days. I am not a very patient person at all. I hope this does not happen a 3rd time. I love this phone so much and I hate losing it for a week to two weeks. It is my baby and I cant go without it. I will miss it while it goes on its trip to and from sony.
Ouch, that sucks! It's bad enough to send it in for repairs once, but twice? Hell no. It's a known fact that some Sony Z devices (not just the Ultra) have some kind of
manufacturing error that causes the screen to crack. It's bad enough to get a device that has this issue once, but you got a new one, and then it happens again? Ouchy!
First of all, I know how you feel, because my phone too had to go on warranty.
But, but, please breath man, you haven't used a single comma in the whole paragraph!
Last but not least, you can't compare two incredibly different phones like the GS2 and the ZU.
It's like comparing apples to alligators.
They're too different in all departments.
And the build quality is amazing on the ZU, but as an enormous phone, it has an enormous screen, and that is so thin you have to take care of it.
My wife has a Z and it's been on the ground more than in her hands, but it doesn't have a single scratch.
This is a 6mm thin phone, I take it out of ANY pocket when I'm sitting down, and if I don't, I don't bend even if I lose a 500 euros banknote.
The GS2 has been an amazing phone, the first of the Samsung rising as one of the world leaders on mobile phones market, but let's face it, you couldn't go back to it from a ZU even if paid.
Well, I sure as hell won't go back to anything that has the Samsung logo on it, but hey, maybe they'll go the Sony way or HTC way and make a glass/aluminum phone, with a build quality of a real flagship.
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fastest83 said:
First of all, I know how you feel, because my phone too had to go on warranty.
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Click to expand...
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You too!? What the...
LordManhattan said:
You too!? What the...
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Click to collapse
You don't remember my odyssey? I'm disappointed in you, son.
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fastest83 said:
You don't remember my odyssey? I'm disappointed in you, son.
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
No, not really Seems like a lot of people have had their Ultras in for repairs (including me) in the last few weeks, so i have no idea anymore
LordManhattan said:
No, not really Seems like a lot of people have had their Ultras in for repairs (including me) in the last few weeks, so i have no idea anymore
Click to expand...
Click to collapse
Mine had the back lifted a bit, and I messed around too much with SetCPU bricking it, so I sent it back and they gave me a new one in exchange.
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fastest83 said:
Mine had the back lifted a bit, and I messed around too much with SetCPU bricking it, so I sent it back and they gave me a new one in exchange.
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
Lucky guy! My technician didn't do anything. He was supposed to swap the display, but instead, he did a factory reset and wiped fingerprints off the phone. Quality bull**** right there. It's working great as usual, but the screen doesn't like "low" temperatures, but i guess i'll live with it. It's february now, so it's slowly starting to heat up outside.
Service rating: 0/10
LordManhattan said:
Lucky guy! My technician didn't do anything. He was supposed to swap the display, but instead, he did a factory reset and wiped fingerprints off the phone. Quality bull**** right there. It's working great as usual, but the screen doesn't like "low" temperatures, but i guess i'll live with it. It's february now, so it's slowly starting to heat up outside.
Service rating: 0/10
Click to expand...
Click to collapse
By the time I sent mine back it was like a month from the release, and since I bought it from Clove in the UK, but I live in Italy, and they weren't on sale here yet, they simply exchanged it because, according to them, they didn't have the knowledge to repair them yet, and Sony explicitly told them to give a new one in exchange.
Sent from my C6833 using Tapatalk
Has anyone else had this issue, I just noticed it this morning.
This looks like what happened with Xperia S: https://www.google.be/search?q=yell...rls=org.mozilla:nl:official&tbm=isch&imgdii=_
I suggest you get your tablet replaced under warrenty
degraaff said:
This looks like what happened with Xperia S: https://www.google.be/search?q=yell...rls=org.mozilla:nl:official&tbm=isch&imgdii=_
I suggest you get your tablet replaced under warrenty
Click to expand...
Click to collapse
Yeah, I've sent them a message.
jai23 said:
Yeah, I've sent them a message.
Click to expand...
Click to collapse
Hi, did Sony resolve this for you? My table has exactly the same issue, and my phone companies "authorised" repairer are trying to deny warranty on the basis of physical damage, despite there being no physical damage and numerous other people with exactly the same issue
hello
i had the same problem i have sent my tablet to sony and they change the complete display and the glas
all is under warranty the only thing you have to pay is the shippment to sony
Yeah they replaced the screen for me, the turnaround time was 1 week and I didn't pay for anything. I'm located in the UK, I guess you might have a different experience if you are from a different country.
So my 3 week old ultra that i am so carefully with screen cracked putting the phone in my pocket tonight i am so sad and angry how can the screen be that easy to break wtf.
Sent from my LG-D959 using XDA Free mobile app
Oh my, thats the reason why it is adviced not to put it in pocket and always use flip cover cases for protection
That sucks. They don't seem to have the strength you would expect. Lots of then have done banana impressions: the glass often remains intact but the touch sensor snaps and they end up curved somewhere in the middle.
Sent from my C6833 using Tapatalk
shazoom said:
That sucks. They don't seem to have the strength you would expect. Lots of then have done banana impressions: the glass often remains intact but the touch sensor snaps and they end up curved somewhere in the middle.
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
This one is almost dead center cracked and touch is gone so its pretty much dead which puts me out a phone for looks to be 3 weeks.
you must be one fat ass (seriously)
I've put my ultra in back ass pockets dozen of times, sitting on hardwood chairs, sofas to carpet and the worst thing that may have happened it that I've bent the frame. but i twist it back to normal
same goes for other pockets.
corrado85 said:
you must be one fat ass (seriously)
I've put my ultra in back ass pockets dozen of times, sitting on hardwood chairs, sofas to carpet and the worst thing that may have happened it that I've bent the frame. but i twist it back to normal
same goes for other pockets.
Click to expand...
Click to collapse
kinda of a **** reply but nope and far from it, yea i am 6'3 but not fat lol. It was in pocket for just long enough to make it to my car was shocked it was broke.
I stood on mine, spider webbed the whole screen. Thankfully my phone company offered insurance it cost $50 excess to repair. They are pretty easy to crack though. It's the only worry I have and the reason I pay $8/month to insure it. First phone I bothered to do that with. Still have a spider webbed semi-functioning HTC One X that will never get repaired due to cost.
I won't like the OP as that seems wrong - we need a sympathy button..
Update to this sent phone off to Sony they covered it under warranty I just got it back no charge and brand and looking band new again. I was shocked when it just showed up lol.
Sent from my C6806 using XDA Free mobile app
bryce850 said:
Update to this sent phone off to Sony they covered it under warranty I just got it back no charge and brand and looking band new again. I was shocked when it just showed up lol.
Sent from my C6806 using XDA Free mobile app
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Do you have the number you used to call Sony? I am in a similar situation. Phone was in my pocket and cracked. Is there a repair center I can call? When you contacted them what did you tell them? that it was in your pocket and it cracked?
doctahjeph said:
Do you have the number you used to call Sony? I am in a similar situation. Phone was in my pocket and cracked. Is there a repair center I can call? When you contacted them what did you tell them? that it was in your pocket and it cracked?
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1-866-766-9374 is the number I used and yea I told them what happen and the gave me a RMA and said they would see what they say once the repair team has it.
Sent from my Nexus 4
I've sent mine for repair today. Let's see what they say...
pemell said:
I've sent mine for repair today. Let's see what they say...
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Funny thing is I never heard from them phone just showed up 3 weeks later lol. Crazy thought I would get an email or something.
Sent from my Nexus 4
bryce850 said:
Funny thing is I never heard from them phone just showed up 3 weeks later lol. Crazy thought I would get an email or something.
Sent from my Nexus 4
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They've told me that either they fix it or they call me. So I'm hoping for the same that happened to you - no call. ☺
bryce850 said:
1-866-766-9374 is the number I used and yea I told them what happen and the gave me a RMA and said they would see what they say once the repair team has it.
Sent from my Nexus 4
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thanks!! Also was your device unlocked and rooted when you sent it? I know Sony is cool with us unlocking the bootloader and all, but I am wondering if I should try and put back to stock before I ship back.
---------- Post added at 02:41 PM ---------- Previous post was at 02:13 PM ----------
bryce850 said:
1-866-766-9374 is the number I used and yea I told them what happen and the gave me a RMA and said they would see what they say once the repair team has it.
Sent from my Nexus 4
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pemell said:
I've sent mine for repair today. Let's see what they say...
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Also did you guys ship back in the original box or just a nice secured package? I have the original box, but worried if I ship it off I won't get the original back.
doctahjeph said:
thanks!! Also was your device unlocked and rooted when you sent it? I know Sony is cool with us unlocking the bootloader and all, but I am wondering if I should try and put back to stock before I ship back.
---------- Post added at 02:41 PM ---------- Previous post was at 02:13 PM ----------
Also did you guys ship back in the original box or just a nice secured package? I have the original box, but worried if I ship it off I won't get the original back.
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Nope, I left it at the retailer where I bought it. They've sent it to their repair service
pemell said:
Nope, I left it at the retailer where I bought it. They've sent it to their repair service
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Okay thanks. I think I am going to just pack it in a small box with a lot of bubble wrap. I don't want to risk losing my original box. Just wondering as well how they will ship it back. lol. I went through this process with ASUS with my Nexus 7 once. Seems like it might be the same way. Ship the phone off, told will get contacted, hear nothing for 4 weeks or so, have phone shipped back completely fixed with no charge.
doctahjeph said:
Okay thanks. I think I am going to just pack it in a small box with a lot of bubble wrap. I don't want to risk losing my original box. Just wondering as well how they will ship it back. lol. I went through this process with ASUS with my Nexus 7 once. Seems like it might be the same way. Ship the phone off, told will get contacted, hear nothing for 4 weeks or so, have phone shipped back completely fixed with no charge.
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Yeah, you certainly don't need to send it in the original box. ☺
Good luck mate, hope you get yours fixed
doctahjeph said:
Okay thanks. I think I am going to just pack it in a small box with a lot of bubble wrap. I don't want to risk losing my original box. Just wondering as well how they will ship it back. lol. I went through this process with ASUS with my Nexus 7 once. Seems like it might be the same way. Ship the phone off, told will get contacted, hear nothing for 4 weeks or so, have phone shipped back completely fixed with no charge.
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No they told me to not send it with anything I may want back lol.. So only send the phone even take out the sim adapter.
Also I never rooted mine so it was stock they sent it back to me completely wiped and clean 4.4 installed.
Sent from my C6806
pemell said:
Yeah, you certainly don't need to send it in the original box. ☺
Good luck mate, hope you get yours fixed
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You too!
hi there,
Just got my new SGP611 wifi (white), and I found that the bottom speaker looks having a big gap....
is it normal? or due to it is whilte color and easy to spot? I am wondering how it is waterproofing
I would try and call sony support and tell them what happened. Maybe even record the call if you can. Let them know about the gap and say you think it may not be waterproof anymore. They should be responsible if the device isn't up to specs. FYI Don't take **** from the reps on the phone either. Tell them what you want or you won't be a customer of theirs again.
Sent from my D6603 using XDA Free mobile app
Tw1tchy said:
I would try and call sony support and tell them what happened. Maybe even record the call if you can. Let them know about the gap and say you think it may not be waterproof anymore. They should be responsible if the device isn't up to specs. FYI Don't take **** from the reps on the phone either. Tell them what you want or you won't be a customer of theirs again.
Sent from my D6603 using XDA Free mobile app
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thanks, I go back to Sony and they agreed it is faulty build/assembly. They issue a letter for checking the tablet in good condition then get an exchange from the retail shop.