So my 3 week old ultra that i am so carefully with screen cracked putting the phone in my pocket tonight i am so sad and angry how can the screen be that easy to break wtf.
Sent from my LG-D959 using XDA Free mobile app
Oh my, thats the reason why it is adviced not to put it in pocket and always use flip cover cases for protection
That sucks. They don't seem to have the strength you would expect. Lots of then have done banana impressions: the glass often remains intact but the touch sensor snaps and they end up curved somewhere in the middle.
Sent from my C6833 using Tapatalk
shazoom said:
That sucks. They don't seem to have the strength you would expect. Lots of then have done banana impressions: the glass often remains intact but the touch sensor snaps and they end up curved somewhere in the middle.
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
This one is almost dead center cracked and touch is gone so its pretty much dead which puts me out a phone for looks to be 3 weeks.
you must be one fat ass (seriously)
I've put my ultra in back ass pockets dozen of times, sitting on hardwood chairs, sofas to carpet and the worst thing that may have happened it that I've bent the frame. but i twist it back to normal
same goes for other pockets.
corrado85 said:
you must be one fat ass (seriously)
I've put my ultra in back ass pockets dozen of times, sitting on hardwood chairs, sofas to carpet and the worst thing that may have happened it that I've bent the frame. but i twist it back to normal
same goes for other pockets.
Click to expand...
Click to collapse
kinda of a **** reply but nope and far from it, yea i am 6'3 but not fat lol. It was in pocket for just long enough to make it to my car was shocked it was broke.
I stood on mine, spider webbed the whole screen. Thankfully my phone company offered insurance it cost $50 excess to repair. They are pretty easy to crack though. It's the only worry I have and the reason I pay $8/month to insure it. First phone I bothered to do that with. Still have a spider webbed semi-functioning HTC One X that will never get repaired due to cost.
I won't like the OP as that seems wrong - we need a sympathy button..
Update to this sent phone off to Sony they covered it under warranty I just got it back no charge and brand and looking band new again. I was shocked when it just showed up lol.
Sent from my C6806 using XDA Free mobile app
bryce850 said:
Update to this sent phone off to Sony they covered it under warranty I just got it back no charge and brand and looking band new again. I was shocked when it just showed up lol.
Sent from my C6806 using XDA Free mobile app
Click to expand...
Click to collapse
Do you have the number you used to call Sony? I am in a similar situation. Phone was in my pocket and cracked. Is there a repair center I can call? When you contacted them what did you tell them? that it was in your pocket and it cracked?
doctahjeph said:
Do you have the number you used to call Sony? I am in a similar situation. Phone was in my pocket and cracked. Is there a repair center I can call? When you contacted them what did you tell them? that it was in your pocket and it cracked?
Click to expand...
Click to collapse
1-866-766-9374 is the number I used and yea I told them what happen and the gave me a RMA and said they would see what they say once the repair team has it.
Sent from my Nexus 4
I've sent mine for repair today. Let's see what they say...
pemell said:
I've sent mine for repair today. Let's see what they say...
Click to expand...
Click to collapse
Funny thing is I never heard from them phone just showed up 3 weeks later lol. Crazy thought I would get an email or something.
Sent from my Nexus 4
bryce850 said:
Funny thing is I never heard from them phone just showed up 3 weeks later lol. Crazy thought I would get an email or something.
Sent from my Nexus 4
Click to expand...
Click to collapse
They've told me that either they fix it or they call me. So I'm hoping for the same that happened to you - no call. ☺
bryce850 said:
1-866-766-9374 is the number I used and yea I told them what happen and the gave me a RMA and said they would see what they say once the repair team has it.
Sent from my Nexus 4
Click to expand...
Click to collapse
thanks!! Also was your device unlocked and rooted when you sent it? I know Sony is cool with us unlocking the bootloader and all, but I am wondering if I should try and put back to stock before I ship back.
---------- Post added at 02:41 PM ---------- Previous post was at 02:13 PM ----------
bryce850 said:
1-866-766-9374 is the number I used and yea I told them what happen and the gave me a RMA and said they would see what they say once the repair team has it.
Sent from my Nexus 4
Click to expand...
Click to collapse
pemell said:
I've sent mine for repair today. Let's see what they say...
Click to expand...
Click to collapse
Also did you guys ship back in the original box or just a nice secured package? I have the original box, but worried if I ship it off I won't get the original back.
doctahjeph said:
thanks!! Also was your device unlocked and rooted when you sent it? I know Sony is cool with us unlocking the bootloader and all, but I am wondering if I should try and put back to stock before I ship back.
---------- Post added at 02:41 PM ---------- Previous post was at 02:13 PM ----------
Also did you guys ship back in the original box or just a nice secured package? I have the original box, but worried if I ship it off I won't get the original back.
Click to expand...
Click to collapse
Nope, I left it at the retailer where I bought it. They've sent it to their repair service
pemell said:
Nope, I left it at the retailer where I bought it. They've sent it to their repair service
Click to expand...
Click to collapse
Okay thanks. I think I am going to just pack it in a small box with a lot of bubble wrap. I don't want to risk losing my original box. Just wondering as well how they will ship it back. lol. I went through this process with ASUS with my Nexus 7 once. Seems like it might be the same way. Ship the phone off, told will get contacted, hear nothing for 4 weeks or so, have phone shipped back completely fixed with no charge.
doctahjeph said:
Okay thanks. I think I am going to just pack it in a small box with a lot of bubble wrap. I don't want to risk losing my original box. Just wondering as well how they will ship it back. lol. I went through this process with ASUS with my Nexus 7 once. Seems like it might be the same way. Ship the phone off, told will get contacted, hear nothing for 4 weeks or so, have phone shipped back completely fixed with no charge.
Click to expand...
Click to collapse
Yeah, you certainly don't need to send it in the original box. ☺
Good luck mate, hope you get yours fixed
doctahjeph said:
Okay thanks. I think I am going to just pack it in a small box with a lot of bubble wrap. I don't want to risk losing my original box. Just wondering as well how they will ship it back. lol. I went through this process with ASUS with my Nexus 7 once. Seems like it might be the same way. Ship the phone off, told will get contacted, hear nothing for 4 weeks or so, have phone shipped back completely fixed with no charge.
Click to expand...
Click to collapse
No they told me to not send it with anything I may want back lol.. So only send the phone even take out the sim adapter.
Also I never rooted mine so it was stock they sent it back to me completely wiped and clean 4.4 installed.
Sent from my C6806
pemell said:
Yeah, you certainly don't need to send it in the original box. ☺
Good luck mate, hope you get yours fixed
Click to expand...
Click to collapse
You too!
Related
Hey guys I noticed when I opened the package from UPS today that have my Evo 3d inside.. That the two clear seals on the phone box were already broken... Did anyone else notice this?
Mine too,but i didn't think much of it since everything was inside
Sent from my PG86100 using XDA Premium App
They probably had to open it to activate it before shipping? just a guess here.
bronxknight28 said:
Mine too,but i didn't think much of it since everything was inside
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
Was battery inside the phone already? I found that kind of odd...
Same here
sent from my 3D
spalding1028 said:
They probably had to open it to activate it before shipping? just a guess here.
Click to expand...
Click to collapse
Wont be activated till he calls to activate it. But they may have used theirs as "Testers" randomly
spalding1028 said:
They probably had to open it to activate it before shipping? just a guess here.
Click to expand...
Click to collapse
That is what I was told when I called CS, I was just shocked that it was opened. Didn't activate just yet they are going to call back tomorrow to confirm that is the case. I don't want to activate a phone that has been tampered with.
Seals broken, battery shipped inside the compartment with plastic around it preventing contact. Entire phone was wrapped in the protective plastic. Everything was in with the phone, so I didn't think anything of it.
My guess is that they popped the box to put the info in for hands-free activation. Lotta good that did anyway cuz I had to call Sprint with my MEID so they activate it.
Mine came like that too but didn't really bother cos everything was inside lol and its working
Sent from my PG86100 using Tapatalk
Well I feel a little better knowing that it wasn't just me. Sounds like an activation deal but I will post an update tomorrow incase anyone is wondering like myself. You would think that this message would be relayed to CS so they would know that it is normal lol
I had one seal broken, one intact. Weird, huh?
Everything intact inside, except for the power button
mevensen said:
I had one seal broken, one intact. Weird, huh?
Everything intact inside, except for the power button
Click to expand...
Click to collapse
Your power button is broken?
mevensen said:
I had one seal broken, one intact. Weird, huh?
Everything intact inside, except for the power button
Click to expand...
Click to collapse
Were the seals perforated? They looked as if they were, I also thought maybe that they may have split during shipping.
O and my Condolences for your power button, what a big tease Sprint played on you.
http://www.pressroom.ups.com/Video/ci.UPS+Delivers+for+Sprint.Video
watch this video. pretty interesting. go to 3:26 and itll explain why the boxes were opened already.
ak2pacalypse said:
http://www.pressroom.ups.com/Video/ci.UPS+Delivers+for+Sprint.Video
watch this video. pretty interesting. go to 3:26 and itll explain why the boxes were opened already.
Click to expand...
Click to collapse
I kinda feel like an idiot now... lol guess I will call to have it activated now.
ak2pacalypse said:
http://www.pressroom.ups.com/Video/ci.UPS+Delivers+for+Sprint.Video
watch this video. pretty interesting. go to 3:26 and itll explain why the boxes were opened already.
Click to expand...
Click to collapse
Good video, and good find. Reminds me of the Newegg facility with UPS.
Sent from my PC36100 using XDA App
The tabs being broken is because of shipping. None of the 3Ds were activated or opened before shipping that is up to you when ordering online, part of why there isn't a activation charge. UPS just handles packages sooooo gentle.
There is a reason a phone in a box needs to be in another bigger box with padding that costs more to ship.
The UPS guy opened it and was play with your phones on the trip to deliver it.
Sent from my PC36100 using XDA Premium App
It's got the date rape drug, don't touch it
Greenfieldan said:
It's got the date rape drug, don't touch it
Click to expand...
Click to collapse
It probably does, haven't even activated the phone yet and just from touching it I am feeling all sorts of crazy.
BTW good to see you here Green!
Ok my atrix just slid off my leg and hit the concrete now the screen is busted its unlocked and rooted but I still have insurance on it
The screen is only cracked on the lower leftside along the home buttons and stops before the search button still works ok just
Wondering if its better for me to replace the screen myself or take my chances and send it in on insureance
Im running cm7 Gina reflash something close to stock so it looks stock EXept for the unlocked on the 1rst screen
Hey,
Is everything still working on it? Only thing is the cracked screen? Then follow this:
EZ FIX:
1. Use Fruit Cakes or Pudding to go back to stock build.
2. Find your nearest At&t Device Support Center. (Don't worry the Atrix is always in stock there, scroll to the bottom of the page where it says step 3, find your state, a pdf will open with a list of DSC's in that state...)
3. Take it there and get it replaced!
Yes I'm on AT&T AND every thing still works fine just that its cracked down by the 4 little squares over past the home button but they all still work just looks ugly now problem is its unlocked and rooted if I take it in I might get some greef about that stuff from at&t
But I gess that's what all the warnings were about
Sent from my MB860 using xda premium
ltdanno360 said:
Yes I'm on AT&T AND every thing still works fine just that its cracked down by the 4 little squares over past the home button but they all still work just looks ugly now problem is its unlocked and rooted if I take it in I might get some greef about that stuff from at&t
But I gess that's what all the warnings were about
Sent from my MB860 using xda premium
Click to expand...
Click to collapse
Don't look all glum.... You can flash your phone back to stock and re-lock it again, it'll be like you never unlocked or flashed it. Search it up, there's a guide out there!
Ok cool lol yep I'm pretty bummed that the gorrilaz in the glass lost the battle lol i found out that i can get a replacement touch screen cheeper than what at&t is gona charge me so ima going that route
Sent from my MB860 using xda premium
It's just advertising, I never believe any of that crap they say about taking hits an not cracking!
I'm not too sure what droping a phone means... Someone care to elaborate?
g2tegg said:
I'm not too sure what droping a phone means... Someone care to elaborate?
Click to expand...
Click to collapse
Don't be an idiot...
Alaq said:
Don't be an idiot...
Click to expand...
Click to collapse
No just suggesting to proof read, instead of making yourself look like the idiot. Little tip for ya! And good luck with the phone. Next time get a Otterbox case. Have been using them for years and they have saved my phones plenty of times. Even dropped a iPhone from 15 feet onto concrete and it was perfectly fine.
soke it in water and claim you dropped it in a puddle on a rainy day or something to that effect, now screen is broke and it will not turn on......problem solved.
ltdanno360 said:
Ok my atrix just slid off my leg and hit the concrete now the screen is busted its unlocked and rooted but I still have insurance on it
Click to expand...
Click to collapse
g2tegg said:
No just suggesting to proof read, instead of making yourself look like the idiot. Little tip for ya! And good luck with the phone. Next time get a Otterbox case. Have been using them for years and they have saved my phones plenty of times. Even dropped a iPhone from 15 feet onto concrete and it was perfectly fine.
Click to expand...
Click to collapse
He explained it pretty well, plus half the people here have horrible spelling and grammar! And yes the Otterbox case is a phone-saver! When I went with my cousin while she was getting her iPhone 4, the salesman threw his iPhone 4 across the store to get them to buy an Otterbox case!
I just sent mine back for the back cover cracking. I got tired of it and figured now would be a good time to do it while we wait for ICS and while we watch the Xron rom become even better. But has anyone else had to send theirs in to HP? Do you get a replacement or the same one back? Is it a refurb? Did they finally fix the issue with the cracking backs so I won't have to send it in again? How long did you have to wait for a new one?
I have sent mine over a month ago. They are really quick with that process. It takes about a week from the day UPS collects it to the delivery back to you. If you are in Europe so they will send it to Hungary to get it fixed. Mine got replaced even though I asked to change only the cracked case. But probably they decided to change the whole thing because I also had dead pixel. You can't say whether the device is refurbished or new but so far didn't have any issues! Good luck waiting and I believe that you might also get another device. But if otherwise let us know. I wonder how many people get theirs replaced and how many get only their cases fixed.
they discussed this on the xron thread. apparently this is a common problem with the case
cracking near the battery door. from that thread they replace with a refurbished unit. you can have it sent before sending your broken one back but it requires credit card information. one guy had his replaced 4 times for cracks.
Sent from my GT-i9100 using xda premium
virgilone2 said:
they discussed this on the xron thread. apparently this is a common problem with the case
cracking near the battery door. from that thread they replace with a refurbished unit. you can have it sent before sending your broken one back but it requires credit card information. one guy had his replaced 4 times for cracks.
Sent from my GT-i9100 using xda premium
Click to expand...
Click to collapse
Crazy. I don't use the tablet enough to justify having them send me one first. Especially right now when we're all still waiting for a big breakthrough for ICS. Seems like I might only be looking at a week and 1/2 max from what some people have said. I'm saddened that some people have had cases with multiple backs with cracks. I thought the HP Touchpad would be designed well and not be another Palm Pre...
are the cracks cause by the hp case or just stress cracks from a poor design?
Anyone having this problem, I read somewhere that if you ask for "advanced exchange" then they will send you the replacement first and if you don't send yours back, they charge your credit card.
Beats not having a tablet for 7-10 business days.
Sent from my HTC HD2 using Tapatalk
Perryking said:
are the cracks cause by the hp case or just stress cracks from a poor design?
Click to expand...
Click to collapse
No clue. I know that when the original Palm Pre came out I thought it was awesome until it ended up ****ing up twice. I just sold the replacement they gave me.
scariola said:
Anyone having this problem, I read somewhere that if you ask for "advanced exchange" then they will send you the replacement first and if you don't send yours back, they charge your credit card.
Beats not having a tablet for 7-10 business days.
Sent from my HTC HD2 using Tapatalk
Click to expand...
Click to collapse
I don't use my tablet enough to justify a hold on my credit card and a replacement. My only regret is that I now have to buy a new screen protector.
L33t Masta said:
No clue. I know that when the original Palm Pre came out I thought it was awesome until it ended up ****ing up twice. I just sold the replacement they gave me.
I don't use my tablet enough to justify a hold on my credit card and a replacement. My only regret is that I now have to buy a new screen protector.
Click to expand...
Click to collapse
As far as I saw there is no hold, or cost associated, I'm sure its just a precaution.
Sent from my HTC HD2 using Tapatalk
scariola said:
As far as I saw there is no hold, or cost associated, I'm sure its just a precaution.
Sent from my HTC HD2 using Tapatalk
Click to expand...
Click to collapse
They probably pre-authorize the amount before they send it to you.
tiny crack so far
I was able to land 3 32gb tp's during the first fire sale and I only se a few mm crack at the corner of a speaker on one of them. Could it be certain production batches were more prone to cracks?
Solartrooper said:
I was able to land 3 32gb tp's during the first fire sale and I only se a few mm crack at the corner of a speaker on one of them. Could it be certain production batches were more prone to cracks?
Click to expand...
Click to collapse
Possibly. My girlfriend's isn't doing it but she barely uses it right now until we get Android ported over to it. I'm waiting for ICS to be stable before I do it because she's not technically inclined like I am. Though I bought both on the day of the fire sale.
L33t Masta said:
Possibly. My girlfriend's isn't doing it but she barely uses it right now until we get Android ported over to it. I'm waiting for ICS to be stable before I do it because she's not technically inclined like I am. Though I bought both on the day of the fire sale.
Click to expand...
Click to collapse
I would recommended the latest xron rom if haven't done android yet. Latest 2.9.1 rom is working like butter for me. Just make sure you do a clean install and you should be golden. Might be a. While for a supqer stable ics.
Solartrooper said:
I would recommended the latest xron rom if haven't done android yet. Latest 2.9.1 rom is working like butter for me. Just make sure you do a clean install and you should be golden. Might be a. While for a supqer stable ics.
Click to expand...
Click to collapse
Haha thanks for that I've been around Xron since Alpha 3 for CM7 came out. I think ICS is going to be a big step forward from GB since they're putting so much time in to it. According to Dalingrin it's mostly done.
Roger that. It will be interesting to see how ICS comes out of the oven for sure . Meanwhile I'm diggin 2.3.7.
Solartrooper said:
Roger that. It will be interesting to see how ICS comes out of the oven for sure . Meanwhile I'm diggin 2.3.7.
Click to expand...
Click to collapse
Yea it will. I'm hoping it's going to be better than 2.3.7 right now. I don't want to give her a tablet that's always messing up and not connecting and stuff.
I've had my TP since the first firesale and just noticed the crack by my speaker a 2 weeks ago. I wasn't going to send it to HP but I may ask for them to send me the new cover first since they are doing that.
Mine has just been picked up and on its way to Hungary!!! apparently a bad batch of plastic was used and the "new" plastic shouldn`t crack
carterusm said:
Mine has just been picked up and on its way to Hungary!!! apparently a bad batch of plastic was used and the "new" plastic shouldn`t crack
Click to expand...
Click to collapse
Yea. I've heard that excuse before. But maybe it's actually true.
Heads up...
The advanced exchange is now a $59 fee. No longer a credit card hold. I just got this info from my chat session of dead external speakers on my 16GB Touchpad (internal HP firesale, August 2011).
At least I'll get the same unit back and it doesn't have case cracks (knock on wood).
YMMV, maybe my chat person was having a bad day.
mikehd1959 said:
The advanced exchange is now a $59 fee. No longer a credit card hold. I just got this info from my chat session of dead external speakers on my 16GB Touchpad (internal HP firesale, August 2011).
At least I'll get the same unit back and it doesn't have case cracks (knock on wood).
YMMV, maybe my chat person was having a bad day.
Click to expand...
Click to collapse
More than a 1/3rd of the cost of my 32GB TouchPad haha. What makes you say you're going to get the same unit back?
Also what the heck does YMMV stand for?
This will be the second time sending my phone back for repair and last time they sent me a brand new phone and I lost everything hopefully they can fix my screen on my phone and send my phone back instead of sending me a new one. I love this phone but I have had more problems with it than any other phone I have ever had. But here is what happened. I had it in my pocket as usual. Same jeans I have been wearing for a while and I had just took it out to send a message to one of my friends. I put it back in my pocket and didn't do any moving or anything when it vibrated letting me know I had another message. I pulled out my phone and turned it on from sleep mode and i noticed the inside was cracked. I almost stated crying because it had not been a month from the last time i sent it in and the long time i spent talking to people on the phone and eventually getting a new phone shipped to me. I did get the next day after talking to several representatives and finally getting a new phone. This time I hope is different and I hope everything goes smoothly. It is just ridiculous that a phone this expensive has so many problems. I have a galaxy s2 that I am using now and the only thing wrong with it is the back cover has a crack in it and a little bit in the bezel. Other than that it works perfectly fine. I thought the build quality was way better on the xperia. I guess not. Apparently they are having this problem with a lot of xperia z ultras. Maybe I will get it fixed for free. The thing I hate about it is waiting 7 - 14 days. I am not a very patient person at all. I hope this does not happen a 3rd time. I love this phone so much and I hate losing it for a week to two weeks. It is my baby and I cant go without it. I will miss it while it goes on its trip to and from sony.
Ouch, that sucks! It's bad enough to send it in for repairs once, but twice? Hell no. It's a known fact that some Sony Z devices (not just the Ultra) have some kind of
manufacturing error that causes the screen to crack. It's bad enough to get a device that has this issue once, but you got a new one, and then it happens again? Ouchy!
First of all, I know how you feel, because my phone too had to go on warranty.
But, but, please breath man, you haven't used a single comma in the whole paragraph!
Last but not least, you can't compare two incredibly different phones like the GS2 and the ZU.
It's like comparing apples to alligators.
They're too different in all departments.
And the build quality is amazing on the ZU, but as an enormous phone, it has an enormous screen, and that is so thin you have to take care of it.
My wife has a Z and it's been on the ground more than in her hands, but it doesn't have a single scratch.
This is a 6mm thin phone, I take it out of ANY pocket when I'm sitting down, and if I don't, I don't bend even if I lose a 500 euros banknote.
The GS2 has been an amazing phone, the first of the Samsung rising as one of the world leaders on mobile phones market, but let's face it, you couldn't go back to it from a ZU even if paid.
Well, I sure as hell won't go back to anything that has the Samsung logo on it, but hey, maybe they'll go the Sony way or HTC way and make a glass/aluminum phone, with a build quality of a real flagship.
Sent from my C6833 using Tapatalk
fastest83 said:
First of all, I know how you feel, because my phone too had to go on warranty.
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
You too!? What the...
LordManhattan said:
You too!? What the...
Click to expand...
Click to collapse
You don't remember my odyssey? I'm disappointed in you, son.
Sent from my C6833 using Tapatalk
fastest83 said:
You don't remember my odyssey? I'm disappointed in you, son.
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
No, not really Seems like a lot of people have had their Ultras in for repairs (including me) in the last few weeks, so i have no idea anymore
LordManhattan said:
No, not really Seems like a lot of people have had their Ultras in for repairs (including me) in the last few weeks, so i have no idea anymore
Click to expand...
Click to collapse
Mine had the back lifted a bit, and I messed around too much with SetCPU bricking it, so I sent it back and they gave me a new one in exchange.
Sent from my C6833 using Tapatalk
fastest83 said:
Mine had the back lifted a bit, and I messed around too much with SetCPU bricking it, so I sent it back and they gave me a new one in exchange.
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
Lucky guy! My technician didn't do anything. He was supposed to swap the display, but instead, he did a factory reset and wiped fingerprints off the phone. Quality bull**** right there. It's working great as usual, but the screen doesn't like "low" temperatures, but i guess i'll live with it. It's february now, so it's slowly starting to heat up outside.
Service rating: 0/10
LordManhattan said:
Lucky guy! My technician didn't do anything. He was supposed to swap the display, but instead, he did a factory reset and wiped fingerprints off the phone. Quality bull**** right there. It's working great as usual, but the screen doesn't like "low" temperatures, but i guess i'll live with it. It's february now, so it's slowly starting to heat up outside.
Service rating: 0/10
Click to expand...
Click to collapse
By the time I sent mine back it was like a month from the release, and since I bought it from Clove in the UK, but I live in Italy, and they weren't on sale here yet, they simply exchanged it because, according to them, they didn't have the knowledge to repair them yet, and Sony explicitly told them to give a new one in exchange.
Sent from my C6833 using Tapatalk
I FINALLY get my RMA'd phone back after they FORGOT to add my suite number so it got delayed, I went to set it up, and NOW the fingerprint sensor doesn't work!!
idbl_fanatic said:
I FINALLY get my RMA'd phone back after they FORGOT to add my suite number so it got delayed, I went to set it up, and NOW the fingerprint sensor doesn't work!!
Click to expand...
Click to collapse
That's very unlucky dude maybe try factory reset hopefully just a software issue. ?
Exodusche said:
That's very unlucky dude maybe try factory reset hopefully just a software issue.
Click to expand...
Click to collapse
Already did twice
AND RMA #2.................Just waiting for the shipping label
This is what you get when you buy a device from a company like these. Why do you think people spend more to own a Samsung or apple
AAAAND still waiting for a freakin shipping label!!
idbl_fanatic said:
AAAAND still waiting for a freakin shipping label!!
Click to expand...
Click to collapse
I would recommend boycotting Huawei. Even if you get it fixed, there is a 100% guarantee that the phone will fail at some point with bootloop issue (usually within 2, years of manufacturing date).
idbl_fanatic said:
I FINALLY get my RMA'd phone back after they FORGOT to add my suite number so it got delayed, I went to set it up, and NOW the fingerprint sensor doesn't work!!
Click to expand...
Click to collapse
Was your phone still under warranty?
SPIK3 said:
Was your phone still under warranty?
Click to expand...
Click to collapse
Yes it was.
Update..................I mailed the replacement back on Monday (overnight) it didn't ship until yesterday because I literally missed the drop of time by ONE MINUTE! Anyway, I just got an email from Huawei that said they got it...............now I wait for the replacement sent email
idbl_fanatic said:
I FINALLY get my RMA'd phone back after they FORGOT to add my suite number so it got delayed, I went to set it up, and NOW the fingerprint sensor doesn't work!!
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Sorry to hear, I cracked my Nexus 6 and sent it to Moto for warranty and when I got the replacement, wireless charging didn't work. I ended up keeping it and down the road, after cracking the screen I decided I'd try and call Moto & do it again but when I called they said the warranty had just ended and I would have to pay full price for their or another phone. If I could go it again I would have sent it right back. I had three of the Nexus 6's not including the warranty exchange. Nice phone & wish I still had.
**UPDATE** Got my 3rd 6P today, so far so good, fingerprint works, camera works, calling works. When I get home, I will unlock the bootloader, but other than that, I'm not sure if I want to root or not.
OP. I bought a second hand 6p and I am about to swap the battery and do a black body swap. A brand new unopened dbrand came with the phone I got. I’m not gonna use it so if you want it it’s yours just pm me your info. It’s the white marble back setup. I’m not into bumpers so I can throw in the rhino shield too if you want.lmk
noXcape said:
OP. I bought a second hand 6p and I am about to swap the battery and do a black body swap. A brand new unopened dbrand came with the phone I got. I’m not gonna use it so if you want it it’s yours just pm me your info. It’s the white marble back setup. I’m not into bumpers so I can throw in the rhino shield too if you want.lmk
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Sounds good, but I think I may be sending this one back too My first full day of usage (Sat) I only got about 7 hrs, and when it got to 30% it shut off on me.
idbl_fanatic said:
Sounds good, but I think I may be sending this one back too My first full day of usage (Sat) I only got about 7 hrs, and when it got to 30% it shut off on me.
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Wow. Just wow.
NoobInToto said:
Wow. Just wow.
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Yeah, at this time, I'm about to just give up on Huawei and get maybe the LG V20, (that's about what I can afford) send back the 6P then sell it
Huawei is crap, Ican't believe people on here actually recommend people buy this phone on here :/ I could never get them to warranty the phone, could hardly even talk to anyone.
crixley said:
Huawei is crap, Ican't believe people on here actually recommend people buy this phone on here :/ I could never get them to warranty the phone, could hardly even talk to anyone.
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I didn't attempt to call them via phone, but what I did was contact them via email, and all I received was robotic messages. Same message over and over. Pathetic.
NoobInToto said:
I didn't attempt to call them via phone, but what I did was contact them via email, and all I received was robotic messages. Same message over and over. Pathetic.
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There was an article about how they will overtake apple on here. Good luck with that one, they wouldn't stay at the top long with their poor quality control and terrible customer service.
Wow, sorry to hear OP. I keep hearing terrible stories about their customer service.