Hey guys, im trying to confirm if the issues that i have are normal for this phone so i would be really grateful for some help:
Issue nr 1, touch screen jitter:
My screen will jitter from continuous touch, happens in games, menus or with any other usage, very annoying
(cant add links so instead i will write movie titles for youtube, user name will be "uberragnak" and it only have neo v movies in his profile)
"Neo V touch screen jitter" - single touch
"Neo V touch screen jitter 2" - duo touch, a lot worse than with single touch.
Issue nr 2, "ghost touch"( im not sure how to call it):
When i touch screen with more then 1 finger it will sometimes read it as a move between those 2 or more touches, mostly harmless( or so it seems) but makes multi touch paint and similar apps kinda unusable(or at least harder to use), also happens everywhere.
"Neo V service menu touch test (ghost touch between points)"
Issue nr 3, high px in touch move program:
While im not sure what px stands for i can tell that move in my neo v kinda "lags" behind, my HTC wildfire S is A LOT more precise (my htc have 1px while my neo v have 11px).
Issue nr 4, deflected accelerometer:
Not exactly screen issue but wanted to add it. In racing games my car will instantly turn right even when left on flat surface, not a major issue especially that you can calibrate it in most games but still.
"Neo V deflected accelerometer"
Im not 100% sure that all those issues existed from the start but i think that at least jitter wasnt as bad as it is now(i noticed all of those issues 2 weeks after getting the phone) and im sure that it existed at stock android (GB), upgrading to ICS changed nothing.
I did send my phone to sony service center for 5 times already without them fixing anything:
1.(regenersis) Software flashing, saw no issues.
2.(w-support) 2nd sony service: scratched my screen protector, software flashing, saw no issues.
3. Went to regenersis again, this time around with youtube videos, they replaced fictive touch module and ear speaker(dunno why, connected with touch module ?), as you can guess it fixed nothing.
4. I Demanded new phone from my local seller (reclamation law in Poland), regenersis as an official service had to say if they agree or not so they refused to do expertise and said that they can fix it at best so i agreed, took 3 weeks then they said that they never receive an answer from my local seller if i agree on repairs or not(and im sure they did get it).
5. They wrote that they fixed the issue without exchanging the phone, obviously they didnt.
I would be really grateful if someone could confirm that those issues are normal for this phone or not because at this point i need to know if this is really worth the fight, especially that my HTC WF S feels so much better than neo v but is suppose to be worse.
It seems to me that this isnt normal especially that they did changed my touch panel and still pretend that they want to fix it while waiting for me to get tired, or so it seems at least.
If it is possible to fix those issue without big cost i could even resign from warranty, at this point its worthless anyway. Will be grateful for any help, thanks in advance.
By local seller, you mean some tele operator, or some local shop?
Are you sure that shop(whatever it is) have a deal with official SE service center(or any service center which have deal with SE)?
Problem here is that between you and service is a shop. That way you can't test phone before you sign.
If that is service center(SE or deal with SE) go there and demand new phone(make sure it's still in a law to demand phone after 3 repair which failed), don't accept repair, if you are able, print out that law and go with it, also threaten them that you will contact department for customers, if you have something like that over there.
Madfysh said:
By local seller, you mean some tele operator, or some local shop?
Are you sure that shop(whatever it is) have a deal with official SE service center(or any service center which have deal with SE)?
Problem here is that between you and service is a shop. That way you can't test phone before you sign.
If that is service center(SE or deal with SE) go there and demand new phone(make sure it's still in a law to demand phone after 3 repair which failed), don't accept repair, if you are able, print out that law and go with it, also threaten them that you will contact department for customers, if you have something like that over there.
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Click to collapse
My local seller is tele operator "play" which im pretty sure have all needed contracts so thats not the issue here. After 3rd time without repairs i did demand a new phone but "play" said they wont give me the new one because "regenersis" dont want to do expertise and as such they have no base to give me the new one(i could contact with someone with more power than my local salon i guess).
Regenersis service is 200km away from my place so going there is kinda out of option and even if i go there it would probably changed nothing. I thought about contacting my local department for customers but first i wanted to make sure this is in fact defective phone rather than just low quality one because most likely it will end in court . Thanks for the answer.
This certainly isn't normal behavior, so no doubt in that, your phone have hardware problems.
Only this part of your reply I don't understand: because "regenersis" dont want to do expertise
how do you mean don't want to do expertise?
maybe it's problem in my english I know what word means but can't understand in what meaning you put it there.
Madfysh said:
This certainly isn't normal behavior, so no doubt in that, your phone have hardware problems.
Only this part of your reply I don't understand: because "regenersis" dont want to do expertise
how do you mean don't want to do expertise?
maybe it's problem in my english I know what word means but can't understand in what meaning you put it there.
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Click to collapse
Problem is that i dont understand that also. Expertise is needed if i send phone for reclamation, after all its the base for repairs/exchanges or at least i thought so. My phone was send to regenersis and after 2 weeks some lady from "play" called to me saying that "regenersis do not do expertise's for SE phones" and without expertise she cannot give me a new phone, which kinda left me confused because they are official service and i always thought that expertise is REQUIRED for them to even start repairs, maybe she lied to me but considering that "regenersis" is known for being the worst polish service center that was sued multiple times already i wouldnt be surprised if she said the truth.
Related
While this isn't a strictly dev related question, this is the best x10mp forum online, so I'm asking here
My phone is about 3 months old, and today, suddenly, my phone started to have a problem when sliding open and closed. It feels as though there is a lot of extra friction happening somewhere with the slide mechanism. This happens when both opening and closing.
Has anyone had a similar experience with their phone, or have any idea how to fix it?
I assume Sony has a one year or so hardware warranty. I'll give them a call and see what they say about it.
Thanks for any suggestions!
i dnt have any problem bt with my other frends like around all 4 of the same phones like mine have the problems its like all four fnes were different they didn feel the same some felt light sum felt heavy bt yeah i suggest u call se
maybe that's a factory defect? although I'm not sure. But yea, just go see SE you got warranty
mm. apparently their customer service in taiwan isn't so great. all you can do is leave a number and they say theyll get back to you. ill keep this thread updated in case anyone is interested.
do walk-in
the service center address isnt listed on their website. anyone know the service center address in taipei?
It's under warranty, so back up everything (apps, settings etc) to your SD card, and try to convince them to swap it in store, or they may take a looong time to fix.
http://www.cpkb.org/wiki/Sony_Ericsson_U20_Xperia_X10_Mini_Pro_service_manual
This might help if you want to pull it apart yourself - I've pulled mine down to replace a screen, and it was great fun, though scary at first. Just watch the little ribbon cable clamps - make sure you release them (hard to see) before you go pulling cables out.
It's such an impressive bit of harware all squeezed in like that. I hate those monster 4" smartphones - this thing is clever.
Rich
duplicate post deleted
thanks for the link. ill take my phone to the service center. i actually got through to someone on the chinese menu of the service center hotline. it only took me 10 minutes for them to give me the address of the place! haha
Just called Sears and filed a warranty claim under their "Purchase Protect Plan". The associate sent me the return label to send it and told me that once I file(d) the claim I could not claim again. He said my claim would either be approved or revoked after they inspect my tablet. The reason why I filled a claim is because of the lack of support for it. Too many of my purchased apps aren't getting any more updates because of incompatibility and the usual freeze and reboot or the rare bootloop have costed me too much time already. Also I use it at school as a PDF viewer to view my free books, but it ticks me whenever it freezes and reboots in the middle of class.
Questions:
Would putting it in a bootloop and removing clockwork work into fooling Sears? How should I damage it without physically damaging it?
Anyone have any experience with returns/warranty that can tell me what to do?
I got this tablet for $379.99 back when it came out. I am getting that plus taxes if it goes through. My next choice of tablet is the Asus Transfrormer which cost the same as when I bought my tablet. Is that a good choice?
Thanks for any replies!
This may not be the best place to solicit advice on committing fraud. No judgement here, but it's probably against the forum rules.
I am not really committing fraud. There are several problems with my tablet besides the software. For instance my capacitive buttons tend to stick, wifi doesn't always work, and screen looses touch sensitivity on rare and random occasions(not freezes because the capacitive buttons still work when it happens and I usually have to bang the tablet on the side to get it to work again). On top of this my recharge cable is really worn and ripping apart. I am just getting tired of having to have to struggle with the device sometimes especially with my busy schedule at school. You do not know how much it sucks when your professor ask the class to turn to page x and then as you are turning your tablet suddenly freezes and reboots. Then to kill it even more he calls on you to answer something from that page.
Well I can't ship it yet till tomorrow. I still need my tablet for doing hw at school.
EDIT: Did I also not mention how I got this tablet last year? Its getting old.
are you running a custom ROM? Im betting that Sears wont provide you any hepl or support unless the tablet is completely stock.
the problem with the power cable probably wont be covered either, they like to call that physical damage caused by improper use or some such.
Ive worked for several aftermarket warranty companies...
Theyre probably going to pin it on software, I doubt they are going to support any of these issues, except maybe the touchscreen issue.
What ROM are you running?
necromonger89,
We'd like to speak with you directly regarding your tablet. Please email [email protected] with your contact information.
Thank you,
Brian H.
Social Media Moderator
Sears Social Media Support
Haha, busted.
Hey,hi to all!
I had a Live with Walkman WT19i and my screen broke..
I phoned SE to tell me what to do and they told me to send the phone to arvato services in order to be fixed...
After 4 days arvato told me that they can't replace the screen and i need to pay for the whole phone which i had about 1 week before the incident!!!
I phoned SE again and asked them about the phone's screen whether it could be replaced or not but they told me that only arvato knew what can or can't be fixed!
Jesus...
Soo...
What do you think?can the screen be replaced and they try to rip me off or they're telling me the truth..?
I would try your nearest phone repair shops, they might have spare parts for your phones as it a quite new model.
Sorry I couldn't help much
Don't like the sounds of this! Sorry to hear your problem
If the phone has broken after just one week, there is a good chance you can argue it was faulty at the point of sale and demand a new one for free. It is part of a phone's normal operation to sit in your pocket. If it broke whilst under this normal use, it is not your fault, the device is faulty.
My suggestion: get in touch with trading standards, ask them for some help. Then phone both SE and arvato telling them that you have been in touch with trading standards and what they have said. You'll be suprised how much big companies squirm when somebody has trading standards on their side.
Hope this helps, best of luck!
Thats of course your own fault. I guess you dropped it.
Your household insurance will cover this, just tell them a friend accidently dropped it
Thanks for the support Guys!Really appreciate it!
Well actually my friend pushed me accidentialy and I dropped the phone but from not much of a distance from the ground actually!
The question though was whether the screen can be replaced or not...?
Because they said something that they can't change just the screen and they need to change the board(?) if i remember correctly...:S
Tell your friend to pay for it lol
Ooow he WILL pay it!!That's a prommise...
Dear users,
My Xperia Z ultra got a cracked screen with a dead touchscreen as result, it happened during a phone call, no impact whatsoever except it was touching my ear LOL. after reading many topics i went to Vodafone and created a RMA and asked the employee to include the following information in the ticket:
1. Screen is cracked from the inside hence not feeling the crack
2. the device has no impact damage (the thing doesn't have one scratch)
3. water indicator hasn't changed
4. sony recognises the issue and will fix it, it is a known issue.
after one week Dynafix checked it and approved the repair and sent it to Teleplan to have it fixed (dynafix does the diagnose and teleplan fixes it)
so if you have your info good and complete you will get it fixed (at least in NL, it's very important to have the mentioned information in your ticket or the dumb bastard at dynafix will deny repair).
Yup. Sony is aware that some Z devices crack without warning. Nice to see that they fixed it for free
That's crazy. I Dropped mine from 3 ft in the air onto a cement floor, hit right on the corner and landed face down. Not even a scratch. Lol. I about pissed myself tho because I just got Mine back after I hard bricked it.
Sent from my Xperia Z Ultra using Tapatalk
Yep, I dropped mine on the corner as well and was anticipating a screen with spider webbing. Turned it over and didn't have a scratch on it. Just the darn dent where it hit the corner and roughed up the top plastic.
I called up Sony and spoke with someone in the Sony Care Plus department and they sent me a Brand New one in exchange. Glad I paid the extra money for the Sony Accidental Damage and Handling, when I purchased my phone from Sony.
ashwin1 said:
Dear users,
My Xperia Z ultra got a cracked screen with a dead touchscreen as result, it happened during a phone call, no impact whatsoever except it was touching my ear LOL. after reading many topics i went to Vodafone and created a RMA and asked the employee to include the following information in the ticket:
1. Screen is cracked from the inside hence not feeling the crack
2. the device has no impact damage (the thing doesn't have one scratch)
3. water indicator hasn't changed
4. sony recognises the issue and will fix it, it is a known issue.
after one week Dynafix checked it and approved the repair and sent it to Teleplan to have it fixed (dynafix does the diagnose and teleplan fixes it)
so if you have your info good and complete you will get it fixed (at least in NL, it's very important to have the mentioned information in your ticket or the dumb bastard at dynafix will deny repair).
Click to expand...
Click to collapse
Its really good that they did that, any other company would have just said " lol theres the door "
LordManhattan said:
Yup. Sony is aware that some Z devices crack without warning. Nice to see that they fixed it for free
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Click to collapse
Yes i knew that, but unfortunately you will see that some of these external company's will deny repair anyway, and in those topics you can see that things can get ugly when a user tries to get his right.
So with that in mind i asked the employee to note down ALL the info i told him, if i didn't maybe my repair was denied @dynafix perhaps.
ashwin1 said:
Yes i knew that, but unfortunately you will see that some of these external company's will deny repair anyway, and in those topics you can see that things can get ugly when a user tries to get his right.
So with that in mind i asked the employee to note down ALL the info i told him, if i didn't maybe my repair was denied @dynafix perhaps.
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Click to collapse
Sony in the Netherlands and Belgium have great service as far as I experienced I'm from Belgium but live close to the border so sometimes buy phones in NL since it can be cheaper
I've had the sudden death issue on my Xperia Z, even after 3 weeks they immediately gave me a new one instead of sending it for repair (might have something to do with me being a developer and telling that).
With Xperia S I also had a hardware issue and it was sent and the phone returned perfectly again after just 3 weeks
I heard people having awful sony service experiences, but mostly it's not in Western Europe I think we just are lucky people here
Sent from my C6903 using xda app-developers app
Update:
In the netherlands we have a tv-show called "Tros Radar" it helps protecting consumers against big company's when something unrightfull happens. Guess what, the Xperia Z series came in that show that alot of people is having issues with these phones (breaking screens and USB connectors), if you're dutch you can send them a form containing your info.
Bottom-line is that this is really a known issue and the guys that needed to pay for the repairs should contact sony now with this info as well.
I'm not sure if this is even allowed here but, I can't use the phone for phone calls AND 1 other "over the air service" such as GPS or WIFI hotspot or even wifi - if I do the calls get broken up with the poor audio routing of the blue tooth adapter--it's almost like the phone doesn't have enough resources to run cell phone call AND GPS or cell phone call AND blue tooth music or cell phone call AND wifi/hotspot service....any eon one service used at one time works flawlessly but with a cell phone you want to use ALL the wireless services at once and have them work.
AND, the phone shuts itself off when it's in my pocket and charge to 95-100%?? I miss phone calls from work all the time, I am constantly checking the phone to make sure it is still turn on. What a pain the behind.
I call Google - so sorry it's Huawei's problem, I call Huawei - so sorry its Googles problem. In the meantime I bought this phone from google and it worked well for 1.5(purchased 06-16-2016) years (besides the shutdown issue) then poof gone - it is now a piece of crap - 3 months outside of the one year warranty and I need a new phone!
So, my question to these two companies ( and I know they have lurkers in these forums all the time - that's why I am posting this here after speaking with BOTH of them) is: How in all honesty can you expect me and every single person I talk to about this to ever purchase another phone from either one of you?
Because I do talk, to everyone who will listen, about this; I see a LOT of people everyday, different jobs sites all over eastern Ontario. I tell them that as a technician for the past 30 years and knowing how technology works and also knowing that BOTH of these companies are probably to blame each in their own way and that NEITHER of these companies are thinking about their customers on this issue and only about their own bottom line I couldn't possibly recommend either one of them for anything.
Without exception these people I meet ask me which brand they think I SHOULD buy. I tell them this: "If you want a phone that just works and you aren't a customizer get an iPhone. If you are a customizer get a Razer Phone, an LG if you want cheap or a Samsung, Samsung being my preferred choice - but whatever you do, DO NOT buy a google phone or any phone made by Huawei because BOTH of these companies have proven to not be trust worthy, over this debacle, to their customers and if this is the case now then why would you think any future incidents of this nature would be any different?
Good bye to Google and Huawei, hello to Samsung again.
Thanks for letting me rant/rage here.
I have to say, I'm also disappointed on my nexus 6p. One day it just went nuts, shutdown itself and then bam! bootloop occurred and from that day on I can't install roms including stock, yes including stock, without applying a 4-core mod (forces my device to use only 4-cores to work and boot). Some say it's a hardware failure or something, idk. And even before that i have been having issues with my battery, i only get 4h sot average. I cant believe i spent so much for this crap. Dont get me wrong though, i love this camera very much and the stock google experience (and custom roms) but everything else is sh*t. So yeah, +1 for this "dissatisfaction"
aserate said:
I have to say, I'm also disappointed on my nexus 6p. One day it just went nuts, shutdown itself and then bam! bootloop occurred and from that day on I can't install roms including stock, yes including stock, without applying a 4-core mod (forces my device to use only 4-cores to work and boot). Some say it's a hardware failure or something, idk. And even before that i have been having issues with my battery, i only get 4h sot average. I cant believe i spent so much for this crap. Dont get me wrong though, i love this camera very much and the stock google experience (and custom roms) but everything else is sh*t. So yeah, +1 for this "dissatisfaction"
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Click to collapse
Well I have no idea what carrier you use but if I was you I'd "accidentally drop" or "lose" my phone and file an insurance claim- I know Verizon told me if I end up breaking or losing my 6p they would either give me a Pixel 2 or 2XL so maybe that's something to look into?
Sent from my Nexus 6P using XDA Labs
Personal experience is the complete opposite. Phone was nearly 2 years old (1 year warranty in the UK) and started shutting down. Online chat with Google and confirmed I had done the basic fault fixes like factory reset and they immediately send out a refurb to replace it.
They had no legal requirement to do so but also did this for a lot of people who bought their phone through the play store. Its more complex if it was bought through a carrier as the warranty / contract is then with the carrier or Huawei and those experiences appear to be less straight forward.
Everyone has different experiences, I wouldn't touch Samsung with a barge pole due to personal problems I had with them and the number of faults our organisation has with their phones. Had an LG phone that had the reboot issue and they wouldn't do anything as it was outside of the 12 month warranty.
Warranties have an end date that you sign up to, they may give a goodwill gesture outside of this, or you can fight them to say the fault was inherent.
What have you done to diagnose the issue on your phone?
It could be as simple as the battery needs replacing. It can have all sorts of symptoms including shutting down or failing services when there is high demand and a power spike which the dying battery can't provide. Have you run something like Accubattery to check the battery state?
400ixl said:
Personal experience is the complete opposite. Phone was nearly 2 years old (1 year warranty in the UK) and started shutting down. Online chat with Google and confirmed I had done the basic fault fixes like factory reset and they immediately send out a refurb to replace it.
They had no legal requirement to do so but also did this for a lot of people who bought their phone through the play store. Its more complex if it was bought through a carrier as the warranty / contract is then with the carrier or Huawei and those experiences appear to be less straight forward.
Everyone has different experiences, I wouldn't touch Samsung with a barge pole due to personal problems I had with them and the number of faults our organisation has with their phones. Had an LG phone that had the reboot issue and they wouldn't do anything as it was outside of the 12 month warranty.
Warranties have an end date that you sign up to, they may give a goodwill gesture outside of this, or you can fight them to say the fault was inherent.
What have you done to diagnose the issue on your phone?
It could be as simple as the battery needs replacing. It can have all sorts of symptoms including shutting down or failing services when there is high demand and a power spike which the dying battery can't provide. Have you run something like Accubattery to check the battery state?
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Click to collapse
I'm in the UK. I bought mine from Playstore but the warranty card states the handset had a 2 year warranty?
I agree with you on LG though. I bought two LG G4's. One had the well documented bootloop within warranty and they repaired it. The second started to bootloop two weeks out of warranty...LG didn't want to know.
Sent from my Nexus 6P using Tapatalk
Had the same issue. The phone was practically useless for calls due to its secondary mic issue. The battery aged really well for me, though
When I contacted Google - they were pretty responsive. I really appreciate Google for this. After a year they had no obligation to even entertain me. But that's about it - they gave me standard replies like factory reset - to which I laughed. Rooting and disabling the secondary mic would have probably solved the issue but then the payment options would'nt have worked for me. Google had acknowledged the mic and the battery issue in North America but here in India they went the factory reset route. I shared the bug id as well. Nothing helped. They asked me to visit the Huawei service center. They changed mic - issue still persisted - asked me to contact Google.
I eventually got myself a Samsung N8. Had been with Google for 3 generations. The Pixel 2 XL couldn't convince me this time. Customer lost.