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Morning, gentlemen.
I'd like to give you a break down of the 44~ hours I've had this phone as of right now and the troubles I've had with it. I'll preface this post with the fact that I work a corporate IT job and even as I may believe everything posted to be correct, please correct me if I state anything incorrectly. Thanks
I received the HTC Rezound around 3PM EST on Friday. Out of the box, I was unable to active the phone. I was coming from a 3G Droid X via an alternate line upgrade, and I had played with the Droid Bionic and had some issues activating there. I'll chalk up activating issues to needing to activate the 4G SIM card over the phone because of it being a corporate account. After 25 minutes on the phone with our Verizon representative, we were successful in activating the phone. Immediately afterwords, the phone rebooted. I believe that it did because of the PRI programming, but I'm also not terribly familiar with the back-end of the 4G activation.
At 3:30 PM EST it was at 35% out of the box after activation. I figured that I'd let it drain entirely to zero out the battery and charge it to 100% later on that night. After getting home and around 7:30 PM, the phone battery gave up and shut down. I plugged in the phone (HTC charger, HTC cable, surge protected outlet) and at 9:00 stood in front of the phone watching it go from off, to the HTC white boot screen, to the unlock screen where it would be completely frozen, and approx. 30 seconds later, would loop that process again and again until I pulled the battery. I go to pick up the phone and it's very hot. Not uncomfortable just yet, but hotter than any phone since the droid 1 had gotten in my hand. Pulled the battery, let it cool down, and booted to the HTC recovery (power + vol. Down) and wiped the phone. After booting, the battery was only at 14%. Strange since it had been on the charger, but I supposed bootlooping might hinder the ability to charge. After verifying that it was not bootlooping any further and using my old fascinate charger (same voltage, same microUSB connector), I went to bed.
Saturday morning 8AM, the phone was bootlooping again. Pulled the battery, let it boot up afterwords after and it was at 100% battery. Strange. Fast forward to 5PM: Phone has rebooted twice throughout the day maybe around noon and 2PM, but no looping. Battery was at 50%, and at 5:15 PM it begins to bootloop again. Pull battery, turn it back on, battery is at 9%. I plug it into the HTC charger using the HTC cable again to a grounded power strip. Plug it in at 5:30 PM and walk away.
At 7PM, I go to pick up the phone and it's bootlooping again and it is so hot it's literally uncomfortable to hold for more than literally a couple seconds. Immediately unplug it from the cable and pull the battery, also very uncomfortable to hold. I decide that the HTC charger is having many problems, and put it away so I don't use it by accident. I've uploaded a video on my Facebook (http://www.facebook.com/photo.php?v=1661452940302) so that you can see what the screen was doing after it heated up that much. I didn't have any other problems with the phone after one FINAL reboot for last night.
This morning, I placed it on the charger: Same deal of massive overheating and the screen doubling. EDIT: I've also noticed that for the most part, it overheats if it charges past 50%
Simply put: This is a beautiful phone, a wonderful speakerphone, great at texting. But seriously: I haven't seen anything else like ANY of this online anywhere yet. Anyone else seeing issues like these?
Thanks.
Dan Manners
Nope.
Try pulling the battery and putting it back. Do not power up. Connect to charger and let it full charge. Disconnect charger and boot it
If it is super hot during any of that take it back.
DanManners said:
Morning, gentlemen.
I'd like to give you a break down of the 44~ hours I've had this phone as of right now and the troubles I've had with it. I'll preface this post with the fact that I work a corporate IT job and even as I may believe everything posted to be correct, please correct me if I state anything incorrectly. Thanks
I received the HTC Rezound around 3PM EST on Friday. Out of the box, I was unable to active the phone. I was coming from a 3G Droid X via an alternate line upgrade, and I had played with the Droid Bionic and had some issues activating there. I'll chalk up activating issues to needing to activate the 4G SIM card over the phone because of it being a corporate account. After 25 minutes on the phone with our Verizon representative, we were successful in activating the phone. Immediately afterwords, the phone rebooted. I believe that it did because of the PRI programming, but I'm also not terribly familiar with the back-end of the 4G activation.
At 3:30 PM EST it was at 35% out of the box after activation. I figured that I'd let it drain entirely to zero out the battery and charge it to 100% later on that night. After getting home and around 7:30 PM, the phone battery gave up and shut down. I plugged in the phone (HTC charger, HTC cable, surge protected outlet) and at 9:00 stood in front of the phone watching it go from off, to the HTC white boot screen, to the unlock screen where it would be completely frozen, and approx. 30 seconds later, would loop that process again and again until I pulled the battery. I go to pick up the phone and it's very hot. Not uncomfortable just yet, but hotter than any phone since the droid 1 had gotten in my hand. Pulled the battery, let it cool down, and booted to the HTC recovery (power + vol. Down) and wiped the phone. After booting, the battery was only at 14%. Strange since it had been on the charger, but I supposed bootlooping might hinder the ability to charge. After verifying that it was not bootlooping any further and using my old fascinate charger (same voltage, same microUSB connector), I went to bed.
Saturday morning 8AM, the phone was bootlooping again. Pulled the battery, let it boot up afterwords after and it was at 100% battery. Strange. Fast forward to 5PM: Phone has rebooted twice throughout the day maybe around noon and 2PM, but no looping. Battery was at 50%, and at 5:15 PM it begins to bootloop again. Pull battery, turn it back on, battery is at 9%. I plug it into the HTC charger using the HTC cable again to a grounded power strip. Plug it in at 5:30 PM and walk away.
At 7PM, I go to pick up the phone and it's bootlooping again and it is so hot it's literally uncomfortable to hold for more than literally a couple seconds. Immediately unplug it from the cable and pull the battery, also very uncomfortable to hold. I decide that the HTC charger is having many problems, and put it away so I don't use it by accident. I've uploaded a video on my Facebook (http://www.facebook.com/photo.php?v=1661452940302) so that you can see what the screen was doing after it heated up that much. I didn't have any other problems with the phone after one FINAL reboot for last night.
This morning, I placed it on the charger: Same deal of massive overheating and the screen doubling. EDIT: I've also noticed that for the most part, it overheats if it charges past 50%
Simply put: This is a beautiful phone, a wonderful speakerphone, great at texting. But seriously: I haven't seen anything else like ANY of this online anywhere yet. Anyone else seeing issues like these?
Thanks.
Dan Manners
Click to expand...
Click to collapse
I watched that video. I have NEVER seen anything like that and I have seen some weird stuff on my phone trying some weird modifications. (I have gotten massive screen tear and other stuff but that is due to the things I have done).
I would suggest returning the phone and getting a new one. I imagine that one is a lemon. You could try restoring the phone via the RUU in the shipped rom thread in the developement section but I think you should just return that one.
Unless you have messed with it aside from what you have told us (I doubt it though) I would return that one.
Easy
Return it.
My first Incredible did this, and my current incredible is doing this. Something in your phone is causing a thermal overload, which triggers a reboot, which gets only so far in the reboot until the thermal protection loads, it notices it is hot, and triggers a reboot [repeat].
In my case, the hardware radio (on both Dincs) was damaged/defective/finally gave way. 10 seconds on the internet will do this to me.
Return it. Do not diagnose it. Do not follow other peoples recommendations for testing. Return it. You must get rid of a phone like this.
Of course, this is one of my huge fears because I am leaving my Dinc for this phone; and now I am seeing that lemons are in this batch as well.
jdmba said:
Return it.
My first Incredible did this, and my current incredible is doing this. Something in your phone is causing a thermal overload, which triggers a reboot, which gets only so far in the reboot until the thermal protection loads, it notices it is hot, and triggers a reboot [repeat].
In my case, the hardware radio (on both Dincs) was damaged/defective/finally gave way. 10 seconds on the internet will do this to me.
Return it. Do not diagnose it. Do not follow other peoples recommendations for testing. Return it. You must get rid of a phone like this.
Of course, this is one of my huge fears because I am leaving my Dinc for this phone; and now I am seeing that lemons are in this batch as well.
Click to expand...
Click to collapse
Definitely what I'm planning on doing. Debating on whether I want to hold of until tomorrow so I can show my boss though. I usually mess with my droid phones (Alternate roms, overclocking, undervolting, etc) and he always gets annoyed. For once, STRAIGHT OUT OF THE BOX it's acting like this. I suppose it's Karma
DanManners said:
Definitely what I'm planning on doing. Debating on whether I want to hold of until tomorrow so I can show my boss though. I usually mess with my droid phones (Alternate roms, overclocking, undervolting, etc) and he always gets annoyed. For once, STRAIGHT OUT OF THE BOX it's acting like this. I suppose it's Karma
Click to expand...
Click to collapse
Just show him that video haha. That convinced me immediately. If it is really getting that hot there is a real problem and I would be getting it out of my hands ASAP.
you either just got a faulty phone or a faulty battery. as the others are saying, return/exchange it.
I personally got a dead pixel and the touch screen is a tad off(I'll click on a link and it'll think I clicked on the link right above(or below).... not all the time though.
right now I'm just sitting in front of Verizon waiting for them to open.
Mine gets fairly warm, especially when working while being plugged.
My first phone had a problem with the bezel coming apart, but it also ran warmer then the second one I have, it was always warm in my pocket, the new one isn't.
If you guys use LTE OnOff you can turn off the antenna you don't need/use be it CDMA or LTE. It will run cooler and battery life will last longer.
AtLemacks said:
If you guys use LTE OnOff you can turn off the antenna you don't need/use be it CDMA or LTE. It will run cooler and battery life will last longer.
Click to expand...
Click to collapse
I always leave it off, LTE really is overrated. A wonderful nicety, but I don't NEED it.
...
With total and complete respect for the immediately preceding couple of posters, I CANNOT STRESS THIS ENOUGH ... do not use tricks to cool your phone down.
You do not want to wind up on the other side of the 14 days with a phone which otherwise overheats from general use. DO NOT FOLLOW ADVICE SUCH AS TURNING OFF LTE.
Sure, if you have a working phone, and you think that will help your battery, then go for it. If you have thermal issues do NOT use bandaids.
(This has been a public service announcement).
LOL. I'm watching this very closely.
If the device isn't currently overheating turning LTE off isn't going to hurt it, lmao. They wouldn't bake in a feature that is going to make your phone melt down. Now, if you have problems CURRENTLY then you should warranty replace it. But 14 days doesn't have anything to do with it, you can call and warranty your phone anytime in the first year, 2 if you have the extended warranty. So it is NOT bad advice to turn it off if it is of no use to you. Don't scare people into killing their batteries just because they don't currently have an issue.
To the OP: I am currently on my SECOND DEFECTIVE Brand new Rezound.
The first one gave up on having any sort of vibrate function whatsoever (yes, the battery was pulled, factory reset, blah blah). Haptic feedback, softkey vibration, and all vibrations in general were completely dead. I took it back and got a brand new one since it's only 6 DAYS old. It only started having this problem this morning.
Got the new one at about 11AM today, and it starting having the power cycling issue that you're having about an hour ago. The phone is literally 7 HOURS old and wont stay on for more than 30 seconds before it reboots itself. I am VERY disappointed. Now I have to find the time to go in yet AGAIN to Verizon. I was on the phone with the tech and tried battery pulling it and factory data resetting it to no avail. It wouldn't even Factory Data Reset from HBOOT!
Sigh.
voxigenboy said:
you either just got a faulty phone or a faulty battery. as the others are saying, return/exchange it.
I personally got a dead pixel and the touch screen is a tad off(I'll click on a link and it'll think I clicked on the link right above(or below).... not all the time though.
right now I'm just sitting in front of Verizon waiting for them to open.
Click to expand...
Click to collapse
Why don't you go in and calibrate the keyboard if it's off?
OP
I think you should have added a "None of the above" as a selection for your poll. would have a lot more than 2 people.
My first phone and my second phone are set up the same, both factory reset both with LTE on and the second one makes little to no heat when idle, the first was warm all the time.
zeroxg4 said:
To the OP: I am currently on my SECOND DEFECTIVE Brand new Rezound.
The first one gave up on having any sort of vibrate function whatsoever (yes, the battery was pulled, factory reset, blah blah). Haptic feedback, softkey vibration, and all vibrations in general were completely dead. I took it back and got a brand new one since it's only 6 DAYS old. It only started having this problem this morning.
Got the new one at about 11AM today, and it starting having the power cycling issue that you're having about an hour ago. The phone is literally 7 HOURS old and wont stay on for more than 30 seconds before it reboots itself. I am VERY disappointed. Now I have to find the time to go in yet AGAIN to Verizon. I was on the phone with the tech and tried battery pulling it and factory data resetting it to no avail. It wouldn't even Factory Data Reset from HBOOT!
Sigh.
Click to expand...
Click to collapse
I tried to go to Verizon today, but they refused to do anything since it's a corporate account and 48 hours old. I'm really up in the air about whether I'm going to stick with the Rezound or go back to the Droid X.
DanManners said:
I tried to go to Verizon today, but they refused to do anything since it's a corporate account and 48 hours old. I'm really up in the air about whether I'm going to stick with the Rezound or go back to the Droid X.
Click to expand...
Click to collapse
Wow, that's ridiculous. They had no issues whatsoever replacing mine (and the one I'm replacing tomorrow) because it's within the first 14 days of purchase. I guess it works differently for corporate accounts.
Honestly, though.. I can't imagine them saying anything other than "Sorry, we'll give you a new one". How can you be sold a product that is OBVIOUSLY defective (and certainly NOT cheap) and be told that there's nothing that can be done? It just doesn't make any sense to me.
I'm actually pretty upset that I keep having to go get replacements, even though they're new. I've been looking forward to getting this phone for a while and actually would like it to work correctly. It's just disappointing to see that 2/2 have been defective so far. Hopefully it ends there.
zeroxg4 said:
Wow, that's ridiculous. They had no issues whatsoever replacing mine (and the one I'm replacing tomorrow) because it's within the first 14 days of purchase. I guess it works differently for corporate accounts.
Honestly, though.. I can't imagine them saying anything other than "Sorry, we'll give you a new one". How can you be sold a product that is OBVIOUSLY defective (and certainly NOT cheap) and be told that there's nothing that can be done? It just doesn't make any sense to me.
I'm actually pretty upset that I keep having to go get replacements, even though they're new. I've been looking forward to getting this phone for a while and actually would like it to work correctly. It's just disappointing to see that 2/2 have been defective so far. Hopefully it ends there.
Click to expand...
Click to collapse
Corporate allocation and stock is different than the consumer market.
Alright, I have been having difficulties with playing 3d games. I seem to lose contact with the screen even though my thumbs are firmly pressing down. Almost like they read, then stop reading as soon as I tap another location on my screen. It has happened with GTA3, Shadowgun, and Deadspace. It is really annoying to try and run from a bad guy, and your guy just stutters. I have also over heated playing a couple of these. Never shut down on me yet, but definately went past my comfort zone.About 127 degrees after maybe a half hour. No other problems of overheating except with the games. Streamed netflix for an entire movie on 3g with full brightness, and it only got to 112 a couple of times.No screen protecter, or case. I love everything about this phone, but these issues. I can send it back to Costco for a brand new one, but there return policy is kinda pain in the @ss. Verizons policy is much better, and may wait it out for a refurb.Do any of you guys have the same problems, and do you think it is a hardware, or software problem? Would you guys return it for these problems? Oh yeah, not rooted, or missed in any way. Thanks
Sent from my ADR6425LVW using Tapatalk
I'd say you have a defective device man. I played Deadspace on my phone max brightness and battery temp only like 111 tops. I thought Costco's return policies were always relaxed, they never questioned me when I returned laptops for having dead pixels on the screen. Hell lady even handed me $2,000 in cash in $20's LOL. Some units sadly have an overheating issue, and it sounds like yorus is one of them.
multitouch
JeramyEggs said:
Alright, I have been having difficulties with playing 3d games. I seem to lose contact with the screen even though my thumbs are firmly pressing down. Almost like they read, then stop reading as soon as I tap another location on my screen. It has happened with GTA3, Shadowgun, and Deadspace. It is really annoying to try and run from a bad guy, and your guy just stutters. I have also over heated playing a couple of these. Never shut down on me yet, but definately went past my comfort zone.About 127 degrees after maybe a half hour. No other problems of overheating except with the games. Streamed netflix for an entire movie on 3g with full brightness, and it only got to 112 a couple of times.No screen protecter, or case. I love everything about this phone, but these issues. I can send it back to Costco for a brand new one, but there return policy is kinda pain in the @ss. Verizons policy is much better, and may wait it out for a refurb.Do any of you guys have the same problems, and do you think it is a hardware, or software problem? Would you guys return it for these problems? Oh yeah, not rooted, or missed in any way. Thanks
Sent from my ADR6425LVW using Tapatalk
Click to expand...
Click to collapse
Do you use Go locker by chance? When I had it enabled, I noticed that GTA3 wouldnt allow me to drive and do gas at the same time (or anything else that requires two or more fingers on the screen at once).
Once I disabled Go Locker I immediately had no problems in any of my games.
I ordered online, and the return process is that you ship the phone back, they credit you, then you repurchase it, and they next day air it to you. I am/was concerned because I got if for a 50 dollar upgrade, and am skeptical of getting the same deal. I am going to go ahead and return it today. Just afraid that I will get dead pixels, and other defects for the next one. Well wish me luck, and I will be back on my new resound in a couple weeks. At least my ocd with checking for root will stop. (Lol) Thanks
Sent from my ADR6300 using Tapatalk
i have the same problem where i can't drive in gta 3. The input of the onscreen joystick has a second delay where it takes that one second to register. I thought it was just me
It seems like am not crazy. There is another Guy in games and apps gta3 topic that had the problem. Wondering if it is a had batch of phones. Maybe a bad screen, and that causes the overheating. Hope my next one is sound as a pound....
Sent from my ADR6300 using Tapatalk
Same issue until I uninstalled go locker. Leaving the stock lock screen fixed the issue.
Got 2 Rezounds from that Costco deal. Both overheat issues. I already suspected it was a bad batch, your story raises my eyebrow slightly higher. My 1st phone has already been replaced w/ a Verizon refurb & it seems to be fixed (still testing), and the 2nd refurb is on its way now. Just do the Verizon warranty refurb (mine was in mint condition) & that way you wont have to wait 2 weeks and possibly get another Costco troll phone.
@Dustinintheweb,
Oh where were you yesterday...(lol) I should have went with my gut, but I sent it back to Costco yesterday. It was my early Christmas present, and now I am without it on Christmas. The lady I talked to at Costco told me she would try here best to speed up the process. If the next one is bad, I will do the refurb. Thanks for letting me know.
Sent from my ADR6300 using Tapatalk
I'll try to make this brief. I bought my phone back in early December. I've had overheating and battery issues from day 1.
Overheating: My phone will constantly get to the "overheat" status through normal usage (not on charger) when I'm on the phone or just browsing the Internet. It gets hot.
Battery life: I understand that smartphones don't have great battery life. I've owned a lot of them. I sometimes unplug at 6:30 AM and end up in the red zone at 3-4 PM. It just sits on my desk. Sometimes I don't even use the phone for anything. This is unacceptable standby time.
I went through the troubleshooting process with Verizon (new battery and charger) and now they are sending me out a replacement phone.
1: I want a new phone, not a replacement. What am I doing wrong? Why won't they give me this?
2: I also asked for a different model phone (Nexus for example, but anything really) and they won't work with me on that either.
Advice?
1. What do you mean, a new phone? They don't send out "new" phones, ever. They send out CLNRs.
2. They won't give you a Nexus. Period. They'll give you something else, but only if you've been through a lot of phones.
tekhna said:
1. What do you mean, a new phone? They don't send out "new" phones, ever. They send out CLNRs.
2. They won't give you a Nexus. Period. They'll give you something else, but only if you've been through a lot of phones.
Click to expand...
Click to collapse
Thanks. That answers all my questions actually. I would of expected more from them since I bought the phone brand new recently and switched from Sprint just to get the phone, but whatever. Anyone else have different advice?
FWIW: I just had to get a Certified Like-New Device....
It is hands down better than my original... and I thought my original was good! this ones got the really red soft keys... no dead pixels...
you could get lucky too..
Camp said:
Thanks. That answers all my questions actually. I would of expected more from them since I bought the phone brand new recently and switched from Sprint just to get the phone, but whatever. Anyone else have different advice?
Click to expand...
Click to collapse
The only time you can return a new phone for a different new phone is during the initial trial period (which is I believe 14 days now) and when you do that you will have to pay a restocking fee. After that period you will only get Certified Like New Refurbished phones. Welcome to the world of Verizon. LOL
...
thatsricci said:
FWIW: I just had to get a Certified Like-New Device....
It is hands down better than my original... and I thought my original was good! this ones got the really red soft keys... no dead pixels...
you could get lucky too..
Click to expand...
Click to collapse
If you ever get charged for turning in a unlocked (out of warranty) device under warranty PLEASE let us know.
thatsricci said:
FWIW: I just had to get a Certified Like-New Device....
It is hands down better than my original... and I thought my original was good! this ones got the really red soft keys... no dead pixels...
you could get lucky too..
Click to expand...
Click to collapse
Thanks. That gives me hope. This phone sucks.
Yeah no new phones outside of 14 days. My best Inc2 was a CLNR because the rest had bad speakers or the ugly circle soft keys. CLNRs now a days are actually not as bad as they used to be. New shells and no look of damage. When I worked for AT&T they gave out phones lightly refurbished but still had small dings.
I went through 4 Rezounds within the 14 day period and finally have one that doesn't have pink keys or over heating issues. They were all brand new out of the box. They tried 3 in store and all had pink keys so I didn't even count those.
My keys have always looked a little pink in the right light. But in daytime, or for most of the time, they're pretty red. That's the color of the plastic that covers the LED. It's just not a solid red. They're all like that.
4g and other wireless activity overheats the phone (on your hands) because the cover is the antenna (something that gets really hot during this time).
If you download a 400mb file on 4g (at a high speed), the phone will overheat. Not just so it's 'hot'. But so hot that you can't touch it.
Un-ventilated phones are not yet ready for 4g. Either new, very cool battery and SoC technology needs to come around, or these phones need ventilation. Not going to happen any time soon, for either case.
If your phone flashes red/green alternating for the status light, it's really overheating. If it's just 'hot' to hold, it's not overheating.
Hot for a person is NOT hot for a phone, necessarily.
and to save battery (if you're really not touching it all day), turn off Internet (Mobile Network). Just make a widget, and turn it off on your homescreen. You can still call and text.
My phone will last 6-8 hours (since I have 3 email accounts, facebook, twitter, and everything else syncing at least periodically) with internet on.
With internet off, if I have very few texts and calls, 2 days is not a problem. The phone loses Between 1 and 2 % per hour, roughly, of battery.
Try turning internet off.
I also (at this point) got the extended 2750 battery ($45ish on amazon.com). The phone still fits in my HTC desk cradle (HTC planned ahead, it fits great) and is even more ergonomic in my hand. And the case doesn't 'creek' as much as the original.
70% more battery life = all day. Give it a shot.
Yes, green and orange alternating lights is what I got. And. Yes my lights are dark red. I've had 7 total phones, mixture of pink, light pink, fuschia, white/light pink, I've had a mixture of pink and a couple dark.. It's not as cut and dry as you think. Overheating and turning off is legitimate. I'm not saying "owie its warm in my fingers!"
i recently had a bionic. kept having issues with data dropping & weird clicking sound during calls. they confirmed the data drop was a known issue and replaced it twice. the 3rd time they tried sending me a thunderbolt and i got so pissed & threatened to cancel service. they then offered the rezound and even included the extended battery.
no headphones though(but i didnt like them anyway the 1st time i had them)
Nice. Saw the light and and came over. Love this phone it feels solid. Too bad it'll only be used for three months
I just want to say that if you have chronically high temperatures and short battery life, you might want to seriously consider that your phone is defective.
I just replaced my Rezound due to an intermittent problem with the touch screen (the problem only occurred when the phone was hot, lol). I was able to port a nandroid of my old device onto the new one, making sure that radio/kernel versions were identical, and all the problems I ever had are completely gone.
I just used the new phone for over an hour. The temperature is under 100F, and my extended battery is at 90% None of this would have been possible with the old device. I'm beginning to count the touchscreen failure that prompted me to make a warranty call as a blessing.
A lot of time and effort have been expended here to deal with this power-sucking heat problem. I don't know if it's something you can configure away, but I don't believe you shouldn't have to. Some people complain that the Rezound is too hot. When others say it's not so hot, I think we just write that off to the fact that everyone uses the phone differently. Well, I'm thinking maybe it really is just your hot phone that's the problem.
I've seen users dump their application list in the search for the culprit. How much time did Scott Crosler spend mixing and matching kernels to find the cause? It had gotten to the point that I wouldn't talk on the damned thing for more than a few minutes because it was uncomfortable to be holding that hot brick up against my head.
There are threads where people compare the hottest temperatures they've observed on their phones. We take for granted that this phone runs hot. Well, it doesn't. Maybe your phone runs hot, but other phones do not.
This is an expensive device. You'll end up paying hundreds of dollars for it by the time your contract runs out. If your phone's running hot, and you've been looking for the source, or if you've resigned yourself to a phone whose use has to be moderated to keep it from getting too hot or running down the battery prematurely, then I'm here to tell you that you might want to swap that sucker out for another one that works right.
I just got my third fix it rezound where people had similar problems. On the most recent phone, it was really slow, I mean really really slow with everything. It was also having a high heat/excessive drain problem. The guy bought two new phones because he wanted something faster. Unfortunately he had rooted his wife's phone against my advice so they were probably identical.
After I received it and saw the phones behavior I understand why he got a new phone.
The first thing I did was s off it, then I flashed a new RUU and did the entire process twice.
That eliminated almost all of the problems, performance wise it was running great. But the battery was shot. It had just suffered way too much temperature abuse. I put a new battery in it and its like a different phone, its rock solid.
I agree with the guy in the first post. If you've been fighting issues like that, and you flash a stock RUU and are still having problems after trying a new battery (as in one that wasn't in your phone back when the firmware was wonky or when you were running mismatched firmware and patching the broken stuff, send that sucker back. Get a replacement, because its an amazing device when its right.
Sent from my ADR6425LVW using xda premium
I've had 2 this week and sent them both back. The one I have now is my second one which has a messed up front camera that I got back in February. The first one they sent me earlier this week for over 120 degrees just from charging. That was the first one I experienced with actual heat problems... The second one I got yesterday had a seriously screwed up proximity sensor so I put it back in the mail about an hour later. I sent them an email so we will see what they say I'm not really sure what I'm supposed to do, I literally do not have time to worry about a defective phone that I have spent close to 800 dollars on.
platinumrims said:
I've had 2 this week and sent them both back. The one I have now is my second one which has a messed up front camera that I got back in February. The first one they sent me earlier this week for over 120 degrees just from charging. That was the first one I experienced with actual heat problems... The second one I got yesterday had a seriously screwed up proximity sensor so I put it back in the mail about an hour later. I sent them an email so we will see what they say I'm not really sure what I'm supposed to do, I literally do not have time to worry about a defective phone that I have spent close to 800 dollars on.
Click to expand...
Click to collapse
You're heat issues sound kernel related. I was able to make my phone behave the same way with a custom kernel.
loonatik78 said:
You're heat issues sound kernel related. I was able to make my phone behave the same way with a custom kernel.
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No the phone I have now has no heat issues. I'm saying the CLN replacement they sent me got super hot just from charging. i sent it back lol. It was completely stock
It was revision A, the second one I got with the proximity issues was an XA, the one I currently have is an XE I got it back in Feb
I don't consider my phone to have heat problems, but others would. It will get to 117-118 on 4g streaming. This has been consistent across both rezounds I've had. If I switch over to wifi, phone doesn't touch 100. I think its just the 4g radio on top of everything else.
Curious to the OP, are these better temps on wifi, 3g or 4g?
nrfitchett4 said:
I don't consider my phone to have heat problems, but others would. It will get to 117-118 on 4g streaming. This has been consistent across both rezounds I've had. If I switch over to wifi, phone doesn't touch 100. I think its just the 4g radio on top of everything else.
Curious to the OP, are these better temps on wifi, 3g or 4g?
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Your temps are pretty much normal. Mine will stay around 110 streaming Netflix on 4g which is very good I think. But 120 is supposed to be max but is nothing for this phone
Sent from my Rezound using Tapatalk 2
platinumrims said:
No the phone I have now has no heat issues. I'm saying the CLN replacement they sent me got super hot just from charging. i sent it back lol. It was completely stock
It was revision A, the second one I got with the proximity issues was an XA, the one I currently have is an XE I got it back in Feb
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I think it definitely is a hardware rev issue. I've got one of the "good" rev B. phones and I rarely see over 100 degrees in a controlled (indoors) environment no matter how hard I push it. My wife's Rezound is a rev. XA "pink button" phone and it gets hot and does all kinds of crazy things I've never seen on mine.
I should also note mine is overclocked at 1836 while hers is bone stock never even been unlocked.
Sent from my ADR6425LVW using xda app-developers app
I am on my third Rezound because of heat issues. I love the phone, but this heat issue has been something a lot of us have been complaining about since the phone came out. Verizon has been good about replacing the phone, but I have lost several batteries because of the heat issue. Once the phone gets to hot, it starts cooking the batteries. At least that was what I told.
I agree that if your phone is overheating, you do want to get it replaced. My third phone heats up when I am watching NFL Redzone. I have not had it overheat like the other phones but it does get quite hot. If I had a complaint about this phone, that would be my one complaint, it gets to hot.
Sent from my Transformer Prime TF201 using Tapatalk 2
Mine heats up when outside and when using screen at 100, but I live in Florida with temps in the 90s, so I come Indie and cool off. It can do a lot in the heat like for short calls and taking pictures but no angry birds on the beach.
Sent from my ADR6425LVW using xda app-developers app
nrfitchett4 said:
I don't consider my phone to have heat problems, but others would. It will get to 117-118 on 4g streaming. This has been consistent across both rezounds I've had. If I switch over to wifi, phone doesn't touch 100. I think its just the 4g radio on top of everything else.
Curious to the OP, are these better temps on wifi, 3g or 4g?
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Seems better everywhere. I am doing an apples-to-apples comparison, though. On my home WiFi, the old phone would get up into the 120s with continuous surfing. The replacement phone is almost 20 degrees cooler. It's comfortable to hold, and I'm not constantly wondering if my hand is getting microwaved.
I'm on my second Rezound, and this one gets hot as balls. My original one didn't but I had to get it replaced because the data radio was constantly shutting off due to a botched s-off or it was failing. It will be a year next month that I've had it. I'm probably going to ditch it for one of the Nexus devices soon.
Well VZ sent me some lame email this afternoon apologizing and saying I should get another rezound tomorrow. If this one is messed up I'm taking it to the store and throwing it at someone.
Just out of curiosity what exactly was the touch screen issue you had?
I've felt that when mine get warm/hot the touch screen is either less responsive or inaccurately processes the touch to a different location on the screen.
Is this the problem you (and apparently others) are experiencing?
I guess I'll have to see if I'm still covered to get my four replacement b/c otherwise I really love this phone (as long as I don't go to far from a power source).
A (rezondingly confused) bug
Sent from my subtle and sublime Viperized Rezound.
Had a launch Nexus 6p that I bought from the google store, I never purchase extended warranties and have never needed one since every device I've ever owned since my Treo 650 has lasted well beyond its useful life but was still perfectly functional. Hell, I still have a S3 rocking for my kid and it works fine all these years later.
A few months ago I started having the 15% shut off error. Noticed it, wasn't a huge deal because I rarely use the device that low. Few days ago it started getting progressively worse and now the device will turn off between 30-50% depending on the day. Obviously this isn't ideal.
Never had a device do that, ever. Was pretty disappointed actually as this is an obvious hardware issue and was contemplating skipping on Nexus / Pixel devices in the future, heck was even thinking of having an affair with an IPhone for a bit. It had been a long time (since the 3g) and sometimes change is good. The 6p and 5x have had a number of issues, enough that there are class action suits floating around.
Anyway, I wasn't going to call Google. I mean this device was well past warranty, no extended was purchased so why bother calling right? Well I got a wild hair and decided to do just that. Setup a return call and a minute later had someone calling me back.
Explained the issue, told him I wasn't sure if there was anything they could recommend or do but wanted to check. 5 minutes later he is sending me the email for RMA and new device.
Now technically Google didn't have to anything. I know that, I'm appreciative of their efforts to keep me happy. I never asked for nor demanded a replacement, it was offered and for that I am very grateful. I'm not sure if the class action lawsuits over 5x and 6p issues are causing them to be extra cautious, I don't know if this is really par for the course with them. I've never had issues in the past and hope I never do in the future.
Obviously it is preferable for the user to not have to deal with this crap but how a company responds to these issues is important. Easy to sing praise at a company for developing the perfect device that lasts you 4 years when most probably dump it in 2. Harder when the POS you bought is starting to die 14 months in and on hospice at 16 months and the issues are severe enough that class action is talked about. Either way, Google deserves some credit for stepping up to the plate when they didn't have to. I'm a happy user.
I can't say this will occur for everyone with the same issue. What I will say is that if you're out of warranty, don't let that keep you from calling and talking about the issue.
Thank you Google and the Google support staff. Service like that will keep me in Pixels and whatever from the google store forever.
I may try this soon because mine is doing the same thing...
I had the same issue on my XL.... shutting off with no warning after 2-4 hours at about 40-50%, yet I could boot into recovery and stay there until at least 20%. So had accelerated battery loss and an early shutoff.
Bought it open-box off Swappa, so had no Google receipt, but on a whim, opened a support issue (text) from my 6P, which worked fine. I was offered an exchange no-problem. I chose to send in my phone first and had the replacement in less than a week.
FWIW, I think my issue started when I flashed May update and charged it after using a QC 2.0 charger. I usually use a Qi charger and charge it overnight.
I had exactly the same, well outside the standard 1 year warranty. Used the online agent chat to explain the early shut off problem. They instantly suggested an RMA, I didn't have to beg or ask for a replacement. I Ended up getting a brand new phone in its retail box. I saw someone else in another thread say Google offered a full money refund as they didn't have a like for like replacement available. Well done Google!
I got a refurb.
That's awesome to hear. I think they're taking the bad press very seriously.
that was nice of them !
happy for you , btw. i quite often read about this issue from users.
but how exactly does it power off??
does it shut down by its own? like a complete shutdown?
leondestiny said:
that was nice of them !
happy for you , btw. i quite often read about this issue from users.
but how exactly does it power off??
does it shut down by its own? like a complete shutdown?
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Yup, just shuts down. If you try and reboot it is as if you are at 1%. Before shutting down it will show 15% or 30% left on the battery and then boom shutting down.
Aridon said:
Yup, just shuts down. If you try and reboot it is as if you are at 1%. Before shutting down it will show 15% or 30% left on the battery and then boom shutting down.
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so you have had it since launch ? meaning nearly 2 years or so?
i have mine since about a year now, i hope i wont experience the same issue.
the only thing i experienced was statusbar clock freezing on me sometimes.
and very slight graphical glitches within certain apps.
Colchiro said:
I got a refurb.
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Me too. I have another 5 months with Nexus Protect.
Refurb came in today and what a total POS. Shuts off randomly from 30 seconds to 20 minutes. You can see the battery % getting all crazy from 93% to 73% to 83% then boom off. Going to call google tomorrow to let them know. Stupid thing died half a dozen times between setup and the apps finishing to download. They must have absolutely zero quality control over at their refurb center.
This will be my last Huwei device and my wife won't buy another LG product either. They really screwed the pooch on that device gen.
Giving me a full refund. Just have to send in both devices.
Mod please feel free to merge the two threads I looked on the first page and saw nothing when I posted.
How long did it take after doing the email stuff for people to get the replacement? People that got refurbished ones how did they look? My replacement is about to be ordered. google customer service is pretty awesome.
kornklown69 said:
How long did it take after doing the email stuff for people to get the replacement? People that got refurbished ones how did they look? My replacement is about to be ordered. google customer service is pretty awesome.
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I love Google. They just took my word that I'd tried everything and couldn't sort it and sent a refurbished phone. It works perfectly and I love it! Now and then when you call you get the odd person who is hard to talk to but that is usually someone in an Indian call centre that doesn't really understand my problem. It took under a week for me. It can take up to two weeks but you should really get it within 5 working days.
I have the same horrible battery issue and am speaking to Google now. Do you think I should mention that I also have a cracked screen (but this is not why I am trying to get a replacement at all)? Or do you think I should say nothing and they wont have an issue still replacing it when I send it in?
EDIT: Nevermind, I mentioned it to the support person and assured him that it was not the reason for wanting a replacement and he said they cannot make the same exception anymore, but if I wanted, they could send me an advance refurb but then they'd bill me for the screen which would not be covered. He is having trouble telling me the screen cost though first...
Not sure if it's worth that for just a refurb at this point. POS phone. I told him I'll hold off for now.
I didn't opt for the "advanced" replacement (where they ship a phone first and charge my CC), yet they appeared to have shipped my refurb shortly after I shipped mine. I got my refurb about 3 business days after shipping mine and confirmation about 5 days after I had my phone that they had received my defective one. My refurb looked great (as did my defective phone)
Talked to support on chat and they took care of me (even though i didn't have a warranty and my phone is 2 years old) as a one time courtesy. Google customer service is pretty awesome! phone will be here within a few days. ?
google took care of me as well. my replacement will be in tomorrow. I have had my 6p since launch. only swapped out because of the obvious battery issue.
I'm facing the battery issue too, but the problem is that I live in Brazil and the 6P wasn't officially released here. I bought mine during a trip to US last year. I was thinking about buy a battery and try to replace it by myself but I'm afraid of shatter the camera glass during the disassemble.
So here is my question: how long is taking in average to get the refurb (in advance)? I'll be in Round Rock (near Austin) for a whole week next month but I'm not sure if it's enough time to do this exchange.
fabiocastilhos said:
I'm facing the battery issue too, but the problem is that I live in Brazil and the 6P wasn't officially released here. I bought mine during a trip to US last year. I was thinking about buy a battery and try to replace it by myself but I'm afraid of shatter the camera glass during the disassemble.
So here is my question: how long is taking in average to get the refurb (in advance)? I'll be in Round Rock (near Austin) for a whole week next month but I'm not sure if it's enough time to do this exchange.
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3 business days
Sent from my Nexus 6P using Tapatalk