I would like help from forum members.
After doing a root using the original firmware version, available here in the forum, my GS2 stopped working.
The device connects, the splash comes from Samsung (the one where the yellow triangle appears), but after that the screen goes black and nothing appears. Imagine turning on your PC but not booting in windows!
I can access the download mode and recovery mode. But nothing I do solves. I've tried putting other firmware versions but not resolved.
The Odin recognizes the device, the Kies not.
Another problem is that I do not know what was the original version of the firmware, but I know that the device was a French version, if that helps.
Flash a stock rom via Odin .
Stock Roms .and csc
http://forum.xda-developers.com/showthread.php?t=1075278
jje
I tried that. It did not work. I used the XWKK2, XXKI4, and XWKI4 XWKK5. None of them worked. I can flash them as I explained in the first post, but does not work.
Service centre is your next step .
jje
So I'm fu*&$#
I'm outside the country of purchase origin and do not have the invoice.
Tabgyn said:
So I'm fu*&$#
I'm outside the country of purchase origin and do not have the invoice.
Click to expand...
Click to collapse
Did you try booting to recovery and clearing data / cache ?
Yes,I tried.
I would try to install a custom rom for CWM, but can not access the sdcard to copy the files.
Tabgyn said:
Yes,I tried.
I would try to install a custom rom for CWM, but can not access the sdcard to copy the files.
Click to expand...
Click to collapse
Well if you can't get it to work in any known way and you dont want to spend money to get it fixed , I'd say soft-brick it by enabling repartition in Odin and get a jig , then try again. You only lose 3-5$ that way. Don't get me wrong , it's the last thing you should try. What you probably should do is to take it to service.
I bought the usb jig must be delivered within 7 days.
But the jig is used to enter the download mode and reset the counter, right?
I can enter the download mode and recovery mode, I can even install any firmware version (official/CF). But none of that worked.
I believe it is with some corrupted file that is not connected to the firmware.
Or not!
gr4ndm4st3r_bl4ck said:
Well if you can't get it to work in any known way and you dont want to spend money to get it fixed , I'd say soft-brick it by enabling repartition in Odin and get a jig , then try again. You only lose 3-5$ that way. Don't get me wrong , it's the last thing you should try. What you probably should do is to take it to service.
Click to expand...
Click to collapse
Never tick repartition. You won't be able to bring it back that way. You can try soft bricking by unplugging the phone while flashing wih Odin but i still don't recommend it if you aren't able to boot even after flashing multiple roms. Service center would be your best bet
Sent from my GT-I9100
akusokuzan said:
Service center would be your best bet
Click to expand...
Click to collapse
What I said.
gr4ndm4st3r_bl4ck said:
What I said.
Click to expand...
Click to collapse
the message was directed to op rather than to you. I read and understood what you said, maybe my message just came out wrong.
Sent from my GT-I9100
Is your phone branded? Is it I9100G?
Well I don't know.
I get this: http://www.ebay.com/itm/190579058236?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649
Thats a UK phone .GT-I9100LKAXEU
Clean phone Boot to recovery .
Mounts and storage FORMAT data cache system and sd card . Remove battery .
Download mode via ODIN flash stock rom as per instructions .
jje
steps:
Wipe / Factory Reset
Wipe Cache
Mounts and FORMAT data cache storage system and SD card? How do I do this?
remove battery
download Mode
Flash stock rom
I'm sorry, I'm noob
Just giving some feedback if another user go through the same problem, did the flash with the firm XWKK5 and my gs2 returned to work.
Thank you all for your help.
Related
I don't have a backup of my custom rom, is there a way to go back to my custom rom and get updates from Kies. I don't want a rooted phone etc.. Just a normal phone all back together.
Thanks
Unroot
Search bar is your friend
Try This
sorry buddy, if you didn't do a back up. then there's no way u can access back your data.
going back to original rom, you can download your preferred choice at here
http://forum.xda-developers.com/showthread.php?t=1075278
after you download. just flash it using Odin =)
apogee91 said:
I don't have a backup of my custom rom, is there a way to go back to my custom rom
Flash your custom rom again .
Custom roms do not get KIES updates .
and get updates from Kies. I don't want a rooted phone etc.. Just a normal phone all back together.
Wipe phone
Remove Kies from PC >>remove KIES from registry >> download and install your original providers rom saved original rom or as near to original from the stock roms post .
You may then get KIES updates .
Note may not definite .
Or search CHECK FUS.
....................................
Clean Slate for those that balls up the firmware .Or need to return to service or decide if its hardware/firmware problem .
Backup data first if phone is working .
Boot CWM recovery
Mounts and Storage
Format cache data system sd card .
Remove battery
Boot to download mode
Open Odin
Install correct stock firmware .
Still problems use usb jig to set rom counter to zero .
Return to service centre .
jje
Click to expand...
Click to collapse
legionxx said:
sorry buddy, if you didn't do a back up. then there's no way u can access back your data.
going back to original rom, you can download your preferred choice at here
http://forum.xda-developers.com/showthread.php?t=1075278
after you download. just flash it using Odin =)
Click to expand...
Click to collapse
Hi, I have the same problem as the OP but I'm unable to connect to ODIN. My computer(s) won't recognize the phone whatsoever.
I have a CDMA (US Sprint) SGSII with ICS KP8 (leaked, wrong region) on my phone and it won't connect to my PC. I've been searching for an answer all day.
I have: tried ODIN 1.85, 1.83, 1.3, uninstalled Kies, tried all my USB ports, tried all the USB ports on my other laptop, rebooted my laptop, and the phone many times. I've tried different cable as well.
I have the factory ROM zip file on my phone in a couple different locations, and I've been trying to get recovery mode to recognize it so I can "apply update from external storage" but it says E:failed to mount /sdcard (no such file or directory). I've done the factory reset and even *2767*3855# but everything brings me right back to a broken 4.0.3 with no wifi or mobile network. Does anyone have any ideas on how I can fix this? Thanks so much.
tptguy said:
Hi, I have the same problem as the OP but I'm unable to connect to ODIN. My computer(s) won't recognize the phone whatsoever.
I have a CDMA (US Sprint) SGSII with ICS KP8 (leaked, wrong region) on my phone and it won't connect to my PC. I've been searching for an answer all day.
I have: tried ODIN 1.85, 1.83, 1.3, uninstalled Kies, tried all my USB ports, tried all the USB ports on my other laptop, rebooted my laptop, and the phone many times. I've tried different cable as well.
I have the factory ROM zip file on my phone in a couple different locations, and I've been trying to get recovery mode to recognize it so I can "apply update from external storage" but it says E:failed to mount /sdcard (no such file or directory). I've done the factory reset and even *2767*3855# but everything brings me right back to a broken 4.0.3 with no wifi or mobile network. Does anyone have any ideas on how I can fix this? Thanks so much.
Click to expand...
Click to collapse
I RMA'ed the phone. Can't keep neglecting work to do this :-/ Thanks to everyone on xda who responded or who helps lowly noobs like myself
I have the international edition of the S3 that a was messing around with, and I ended up installing some rom and now I can't even get into recovery. I've searched around and tried multiple methods of fixing it. The only thing I can access is download mode. Can anyone help?
same my condition ..... it's looks like sudden death ..... try flash any recovery files ... if not ... ur last hope doing PIT then if u failed to 100% successfully .... need a new MotherBoard ... replace it if warranty recover
ps: act like fool and tell them u have sudden Death and u didnt play with anything (dont mention ur flash custom rom/firmware ....it will cancel ur warranty)
sry for lose man , u not the only one ... i cant even replace it with warranty due to bought from another country
good luck
speedman2202 said:
same my condition ..... it's looks like sudden death ..... try flash any recovery files ... if not ... ur last hope doing PIT then if u failed to 100% successfully .... need a new MotherBoard ... replace it if warranty recover
ps: act like fool and tell them u have sudden Death and u didnt play with anything (dont mention ur flash custom rom/firmware ....it will cancel ur warranty)
sry for lose man , u not the only one ... i cant even replace it with warranty due to bought from another country
good luck
Click to expand...
Click to collapse
Do you know where I could find instructions on how to flash a PIT?
this is file come from sammobile.com website
providing u the right PIT file with flasher
http://www.mediafire.com/?ddfpfkk2pb8326k
connect ur mobile , open odin program and then press on PIT button and navigate PIT files then (as i think) choose the latest PIT file with name i9300 (ur mobile Model) and latest date and then hit start ..... good luck but i recommend u send it to ur Samsung repair center if warranty cover
good luck
stop!
before messing with pit files, which is extremely dangerous, flash a stock ROM through Odin and then do a factory reset from recovery
Glebun said:
stop!
before messing with pit files, which is extremely dangerous, flash a stock ROM through Odin and then do a factory reset from recovery
Click to expand...
Click to collapse
Exactly this^^^^....pit file flashing is an absolute last resort, not a first solution
did you tried flashing 4.0.4 stock rom with odin?
same thing happened to me 2 weeks ago, flashing 4.0.4 and after that flashing 4.1.2 fixed it.
try to do not mess with pit especially if you didn't backup your efs folder. it is not needed.
redstreetwalker said:
it is not needed.
Click to expand...
Click to collapse
moreover, it can render your phone irreparable
Ganjasaur said:
now I can't even get into recovery. The only thing I can access is download mode.
Click to expand...
Click to collapse
Glebun said:
stop!
before messing with pit files, which is extremely dangerous, flash a stock ROM through Odin and then do a factory reset from recovery
Click to expand...
Click to collapse
he cant go to Recovery mode ......(same like my condition) , he just can go to download mode
Glebun said:
stop!
before messing with pit files, which is extremely dangerous, flash a stock ROM through Odin and then do a factory reset from recovery
Click to expand...
Click to collapse
I've already tried to flash a stock firmware, but I still couldn't get it into recovery. I'm not sure if it was the right one though. I have a regular unbranded SIII, is there a specific firmware I should flash?
speedman2202 said:
he cant go to Recovery mode ......(same like my condition) , he just can go to download mode
Click to expand...
Click to collapse
okay? the first thing to do here is just flash a stock ROM, no need for pit files
Mine was stuck before than samsung logo, on the model number screen. Almost 1 second or less after opening the device.
Then i flashed 4.0.4 and magically it opened without any loop or something. Its useless to flash 4.1.2 or any other jb stock rom, for some reason it seems not fixing the loop issue.
Again, there is no problem related with pit files.
Sent from my GT-I9300 using xda premium
It's all individual, what worked for you might not work for others. Don't say that flashing JB is useless, because it's not
I flashed stock 4.0.4 firmware through odin. The operation was successful, but I was still unable to enter recovery. What am I doing wrong?
Ganjasaur said:
I flashed stock 4.0.4 firmware through odin. The operation was successful, but I was still unable to enter recovery. What am I doing wrong?
Click to expand...
Click to collapse
Follow the steps to root and flash your custom ROM again as if you just got your phone. The same thing happened to my T999, and it took me 3 tries doing this to finally get back into Recovery.
try to flash in odin stock rom then root use cwm then try to go to recovery..
My cousin's having the same exact issue and we've been unable to find the proper rom. Can anyone please tell me where to get one? I've downloaded some "international" ones but when i try to upload it it keeps telling me failed, i've tried at least 4 or 5 different roms.
ANY help would be greatly appreciated!!
Phone is:
GT-i9300
using it in the US with StraightTalk in the US (been working like a charm for ~6 months, all of a suddent when into this weird limp mode)
Phone was running jellybean 4.1.1 (through kies) and not rooted
Try several times before giving up. Sometimes it works after when the device feels that you've had enough stress and fear.
I mean the problem is common but it's solved in different ways or different repeats.
But it seems that your problem is a software problem that can be solved.
Glebun said:
It's all individual, what worked for you might not work for others. Don't say that flashing JB is useless, because it's not
Click to expand...
Click to collapse
Sorry for the misunderstanding, i mean flashing jb was useless for me in that situation. Thanks for the correction
Sent from my GT-I9300 using xda premium
Hi all.
I think i have killed my Galaxy S3 i9300!!!
I rooted it and installed the Paranoid Android rom, but then decided to go back to stock rom as I couldn't access the play store.
Now here's the problem... I wiped dalvic cache and did a factory reset, but stupidly wiped the system at the same time.
There is no operating system on the phone at all now and my pc greys out the device when I plug it in.
Odin did recognize the phone, but I couldn't flash a rom to it as it kept getting stuck at 'nand write start' in all versions of odin.
When I try to start in recovery mode (volume up, power and home) I get the green android instead.
I read that it's game over if you can't enter recovery mode.
Have I killed my s3? :crying:
Possible you have damaged the NAND .
wiped the system at the same time>> then you just flash a stock rom via ODIN .
What phone have you what stock did you flash .
You have already posted this why start yet another thread ??
jje
JJEgan said:
Possible you have damaged the NAND .
wiped the system at the same time>> then you just flash a stock rom via ODIN .
What phone have you what stock did you flash .
You have already posted this why start yet another thread ??
jje
Click to expand...
Click to collapse
Sorry for the double post, I thought that the first one may have been in the wrong place, it won't happen again.
I never got to flash any stock roms at all because i'm new to all this and I assumed that doing a factory reset was going
to put me back on the stock rom automatically.
That's when I made the mistake of doing the advanced wipe and ticking the system box.
Excuse my ignorance... but is it possible to fix this even if I don't have recovery mode?
Thank you for your help.
tel2405 said:
Sorry for the double post, I thought that the first one may have been in the wrong place, it won't happen again.
I never got to flash any stock roms at all because i'm new to all this and I assumed that doing a factory reset was going
to put me back on the stock rom automatically.
That's when I made the mistake of doing the advanced wipe and ticking the system box.
Excuse my ignorance... but is it possible to fix this even if I don't have recovery mode?
Thank you for your help.
Click to expand...
Click to collapse
Flash stock rom via Odin in download mode .
#
doing a factory reset was going
to put me back on the stock rom automatically. NEVER ever it just restores the last firmware flashed .
i'm new to all this and I assumed that's why we have multiple faqs guides and instructions .
jje
JJEgan said:
Flash stock rom via Odin in download mode .
#
doing a factory reset was going
to put me back on the stock rom automatically. NEVER ever it just restores the last firmware flashed .
i'm new to all this and I assumed that's why we have multiple faqs guides and instructions .
jje
Click to expand...
Click to collapse
Can you point me in the right direction for the correct stock rom please?
I'm fully aware of the faqs and guides, but I just wish I had read them BEFORE trying to do this!
What shall I do if I cannot get past 'Nand write start' in Odin?
tel2405 said:
Can you point me in the right direction for the correct stock rom please?
I'm fully aware of the faqs and guides, but I just wish I had read them BEFORE trying to do this!
What shall I do if I cannot get past 'Nand write start' in Odin?
Click to expand...
Click to collapse
Service centre .
jje
You could try Keis first, if you don't have it install it, start Kies up and then go to Tools > Firmware Upgrade and Installation and follow the on screen instructions
ag4751 said:
You could try Keis first, if you don't have it install it, start Kies up and then go to Tools > Firmware Upgrade and Installation and follow the on screen instructions
Click to expand...
Click to collapse
I'll give that a go this evening when I get home. Thanks so much for the helpful answer :fingers-crossed:
if you still have a recovery download a rom and flash it
Thealshear said:
if you still have a recovery download a rom and flash it
Click to expand...
Click to collapse
Unfortunately I don't have recovery mode anymore, volume down takes me to Odin mode and volume up just shows me the green android!
you still got download mode good, just goto samfirmware and download a firmware from there
will he have lost his EFS having formatted his system?
Thealshear said:
you still got download mode good, just goto samfirmware and download a firmware from there
Click to expand...
Click to collapse
Thanks for the info, i'll try both of these options this evening and get back to you
k6? said:
will he have lost his EFS having formatted his system?
Click to expand...
Click to collapse
What does this mean if I have... and what is an EFS??
please excuse my ignorance, i'm still learning about android.
k6? said:
will he have lost his EFS having formatted his system?
Click to expand...
Click to collapse
I've read up on it and I see the importance of the EFS now
Am I right to think that if I have lost it, then the phone is pretty much useless?
tel2405 said:
I've read up on it and I see the importance of the EFS now
Am I right to think that if I have lost it, then the phone is pretty much useless?
Click to expand...
Click to collapse
unfortunately yes. If you have proof of pruchase etc a samsung service centre can help you.
k6? said:
unfortunately yes. If you have proof of pruchase etc a samsung service centre can help you.
Click to expand...
Click to collapse
I tried flashing official rom, but Odin got stuck at 'Nand write start' and Kies wouldn't recognize the phone.
Thanks for your help, but I think it'll have to be the service centre now!
tel2405 said:
I tried flashing official rom, but Odin got stuck at 'Nand write start' and Kies wouldn't recognize the phone.
Thanks for your help, but I think it'll have to be the service centre now!
Click to expand...
Click to collapse
Use Kies intilisation or whatever to chose your device and serial.
If that wont work flash recovery and then use recovery to flash a stock based rom.
My S2 GT-I9100 International was stuck in bootloop but now says "Firmware upgrade encountered and issue. Please select recovery mode in kies and try again". I can go to download mode and ODIN recognizes my phone so what do I do now to get out of this mess. I was previously on NEATRom and everything was working perfectly and all of a suddenly my phone started to boot loop. Please help.
radicalgel said:
My S2 GT-I9100 International was stuck in bootloop but now says "Firmware upgrade encountered and issue. Please select recovery mode in kies and try again". I can go to download mode and ODIN recognizes my phone so what do I do now to get out of this mess. I was previously on NEATRom and everything was working perfectly and all of a suddenly my phone started to boot loop. Please help.
Click to expand...
Click to collapse
i had the same prob. Solution is easy. Just download the originial stock rom. You can flash this by using odin. Select pda and your file (should be a .tar file). good luck!
Firmware upgrade on a custom stock ROM ?? You don't do that. Do as above or you could flash philz kernel through Odin and restore you're bk up.
I had the same problem, but I thought,if firmware upgrade encounters an issue , you can't enter download mode
Sent from my GT-I9100 using XDA Premium 4 mobile app
Tried flashing Kernel with ODIN also tried flashing a stock official ROM. No luck. Kernel gets stuck at NAND Write and ROM says FAIL.
Search for Hopper8's 'Odin troubleshooting' thread. Try the stuff in that thread. Keep trying it. Only way you're fixing it is if you get it to successfully take an Odin flash.
I had the same problem, and flashing the Stock official ROM with Odin worked for me, just make sure you're using the correct version of Odin, I think I had to try one or two different versions before the flash worked for me.
Sent from my GT-I9100 using xda app-developers app
Tried everything. Different versions of ODIN, different stock roms, 3 part jb rom, custom kernels, followed Hopper8's thresd to the T and still no luck. Can't get a single successful flash. Everything stops inbetween. The only thing I havent tried is flashing a bootloader. Since I'm out of options and replacing is too expensive for a 3yr old phone im willing to risk anything now. Thing is I was on neatROM jb 4.1.2 was this problem happened so which bootloader file can I try flashing via odin?
Service centre (a bootloader flash isn't going to fix your problem).
MistahBungle said:
Service centre (a bootloader flash isn't going to fix your problem).
Click to expand...
Click to collapse
yup service centre said Rs.10,500/- ($170) to replace the motherboard. Noway I'm spending that much to fix a 3yr old phone so is there anything else I can try before dumping it in the trash.
Nope. You insist you've tried everything. What do you want anyone here to suggest ?
radicalgel said:
yup service centre said Rs.10,500/- ($170) to replace the motherboard. Noway I'm spending that much to fix a 3yr old phone so is there anything else I can try before dumping it in the trash.
Click to expand...
Click to collapse
MistahBungle said:
Nope. You insist you've tried everything. What do you want anyone here to suggest ?
Click to expand...
Click to collapse
MistahBungle is right, no magic tricks here. If you really have followed through the entirety of my guide, and done it again on a different pc, and still no luck, then I'm afraid it's done for unfortunately. The one step I'd encourage you to try over again is flashing the 3 part firmware again. If you're satisfied that you've nothing more to try then throw it out. Or send it to me or MistahBungle.
Sent from a galaxy far, far away
Just try to flash siyahkernel tar and if that don't work try some other cable. If nothing works i suggest you to sell it and buy another mobile.
Sent from my GT-I9100 using xda app-developers app
Try flashing just cwm through odin. Then may be you can fix problems. Just a thought mate.
SO now that my phone has been officially declared dead is there any way to recover some data from it? I have a few recordings and photos that are on the phone and I can get it into download mode so is there any possibility of data recovery?
Unlikely. A company who specialises in recovery of data from dead HDD's might be able to help, but it's very much a longshot & will be very expensive if possible.
radicalgel said:
SO now that my phone has been officially declared dead is there any way to recover some data from it? I have a few recordings and photos that are on the phone and I can get it into download mode so is there any possibility of data recovery?
Click to expand...
Click to collapse
The phone is NOT dead. You van save it by forcing it to download mode by usb jig (1$ on ebay), then flash unsecure kernel (like Siyah/Dori with CWM inside) using Odin. If you're unable to do it by yourself - take the device to a cellphone repair shop.
I'm having real issues trying to get a stock ROM on my Virgin Mobile S3 (GT-I9300) and I'm hoping you guys can help me. I've looked absolutely everywhere for a solution but so far nothing has worked.
OK so a little history about the problem:
Using phone as normal, and then randomly turns off. Turn it back on and I get the two Samsung splash screens loop booting constantly. I boot into recovery mode and do a factory reset - same problem. Clear the cache - same problem. Send phone back to Virgin and they tell me I've rooted and installed a custom ROM which I absolutely have not but they have a screenshot with the custom counter showing '1'.
I've no idea how this is possible, but I would have remembered if I'd installed a custom ROM. Anyway, they send it back because I'm not going to fork out £100 for them to flash it.
So...lots of research later, I download the latest Odin (3.09), find the most likely stock ROM that will work with my phone (Carrier is Virgin Mobile UK). I find this ROM on SamMobile: I9300XXUGMK6_I9300OXAGMK6_BTU. Cannot for the life of me find an actual Virgin rom so this apparently should be fine as it's a generic EU build.
Fine, so I apply it using the AP selection in Odin, connect phone, it goes through and applies fine "PASS" etc.. and phone reboots automatically.
Now, it just sits at the Samsung splash screen (the static white text) and doesn't go any further. I've left it upwards of 10 minutes but no dice. So look online and find threads that suggest booting to recovery and doing a factory reset will do the trick. So try that (Power+volume up+home) and same problem - static splash screen. Balls.
So now I don't know what to do. I either need to try an actual Virgin ROM which doesn't seem to exist(?!) or my phone is truely bricked and I'll finally have a good reason to destroy the thing.
Can anyone let me know what the next steps should be? I would be eternally grateful.
Thanks in advance.
I found the s3 to be a pain when doing a reset. Basically do it twice. Wipe, flash, wipe then boot. As far as I know btu is correct but virmin mobile used to rent their airspace from tmobile who are now half ee. Such a minefield..
Sent from my GT-I9300 using Tapatalk
shivadow said:
I found the s3 to be a pain when doing a reset. Basically do it twice. Wipe, flash, wipe then boot. As far as I know btu is correct but virmin mobile used to rent their airspace from tmobile who are now half ee. Such a minefield..
Sent from my GT-I9300 using Tapatalk
Click to expand...
Click to collapse
When you say 'wipe' do you mean factory reset via recovery mode? Because I'm not able to access that. All I can get to is Download Manager to use with Odin...
I thought you said you could access recovery and you had cleared cache. In that case you are buggered. If it goes through the flashing phase and reboots but you still cannot get into recovery then you have 3 options..
1. Flash another rom but no lower than 4.3. Carrier shouldn't matter.
2. Full on flash with pit file (dangerous and can perma brick).
3. Return the phone under warranty and state that the flash counter also clocks official flashes too, samsung should know this as they make the phone.. staff need training if they say otherwise.
Sent from my GT-I9300 using Tapatalk
Try the rescue firmware from general forum, follow the instructions exactly as it includes a pit.
It sounds like nand failure, so it's possible that you won't be able to fix it.
Sent from my GT-I9300 using Tapatalk
I thought you said you could access recovery and you had cleared cache.
Click to expand...
Click to collapse
Apologies for not being clearer, before sending it back to Virgin for the warranty repair I could access the recovery mode fine, when I got it back I couldn't - whether that was caused by the flashing of the firmware or something Virgin did I don't know unfortunately.
Try the rescue firmware from general forum, follow the instructions exactly as it includes a pit.
Click to expand...
Click to collapse
Thanks for the tip - I've flashed the stock recovery and I can now get into recovery mode! Looks slightly different but I can now access the factory reset/wipe cache options so that's some improvement.
I'm just downloading the stock international ROM as per this thread http://forum.xda-developers.com/galaxy-s3/general/fix-s3-to-factory-unroot-stock-recovery-t2323847 but it's going to take a few hours. Thanks so much for your advice so far i'll report back once the download completes.
No joy
I can however get into download mode and recovery mode now. Is there anything else I can try? Is it possible I can get a custom recovery image on there and flash it with something other than the stock rom?
I've got a feeling you're correct and it could be a hardware fault. Virgin say I can pay £100 to get it fixed, if they have to replace the entire phone that would prove it wasn't 'tampering' that caused it so I could potentially get my money back I guess, if I complained. I think that might be my only option now.
Ok I just booted into recovery mode and I was greeted with this error:
Any ideas what this could mean?
crispin85 said:
Ok I just booted into recovery mode and I was greeted with this error:
Any ideas what this could mean?
Click to expand...
Click to collapse
I say this to people who have this sort of problem but I mention the dreaded word and they tend to ignore it but will tell you what to try anyway.
Install Kies 3 for android 4.3 (there I said it Kies) on the top menu bar click Tools then Firmware Upgrade and Installation
Follow the on screen instructions, this process will wipe the phone and install the most up to date original carrier / phone firmware, after this the phone should work and you can then root, flash roms etc , it may work for you so try it, don't just dismiss it because it refers to the use of Kies
ag4751 said:
I say this to people who have this sort of problem but I mention the dreaded word and they tend to ignore it but will tell you what to try anyway.
Install Kies 3 for android 4.3 (there I said it Kies) on the top menu bar click Tools then Firmware Upgrade and Installation
Follow the on screen instructions, this process will wipe the phone and install the most up to date original carrier / phone firmware, after this the phone should work and you can then root, flash roms etc , it may work for you so try it, don't just dismiss it because it refers to the use of Kies
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Unfortunately I've already tried Kies, and it doesn't recognise the device when in recovery mode.
crispin85 said:
Unfortunately I've already tried Kies, and it doesn't recognise the device when in recovery mode.
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Make sure you are using the USB cable supplied with the phone and it is connected direct to your PC USB port, ideally the ones on the back but don't connect through any multi USB port connectors.
The USB cables and how you connect can make a difference