I took my Dell Venue to an ATT agent to unlock it. That dumb agent tried more than 10 different codes and now I have my Dell Venue displaying that my device has been network SIM locked and asking me to take it to the carrier to be unlocked but none (ATT and Dell agent) can fix the issue. My Dell is no longer prompting a request to enter a code. Anyone has any idea how to fix this issue?
I'd imagine you complained to at&t after fumblefingers took 10 tries?
For featurephones the normal course is to call the maufacturer and tell them this, they'll tell you to mail it back or something and they'll unlock it with special tools. I'd imagine it's the same with smartphones.
I have had AT&T unlock my phones for me over the phone without any problems. If you are paid up and have been a customer for more than 3 months (or something like that) they should do it for you.
Call 611, tell them you are going on vacation to Europe, and that you would like your phone unlocked. They require you to add at least basic international roaming (which should be free) to your account also.
AT&T was able to unlock two Blackberry's and another older phone for me using this method.
Normally calling and getting the code is what you do, he took it to an at&t shop (i think) and got it in person, but the guy managed to get it wrong 10 times which in most devices (including this one) renders it unlockable by the user.
You need to get the manufacturer to apply special tools to it to either: reset the lock count or unlock it anyway.
Related
Hey everyone, what's up?
Recently I sold mt ATT 8525 to a buddy. He is currently with T-Mobile and the phone needed to be unlocked. I used this unlock process --> http://forum.xda-developers.com/showthread.php?t=293665
I followed the instructions for Vista and using the micro sd card. Once it was finished, I slipped in his T-Mobile sim and turned on the phone. It asked me to enter an unlock code still, so I entered in some random numbers and it worked. The phone stayed unlocked and worked on his T-Mobile network for about a week and a half. Then it just locked itself all over again. I'm no longer able to try and unlock it for him again because I am out of town for the next 3 months and he isn't too computer savvy.
Has this happened to anyone else? If so, what did you do to fix it?
Also, if an unlock code is entered too many times, will the phone be locked with the original provider (att) for good? We have tried entering the code a total of 4 times (including the time that it worked) I told him not to try entering anymore codes until I can figure this out.
Thanks for any help I may recieve!
Eric
ericc191 said:
Hey everyone, what's up?
Recently I sold mt ATT 8525 to a buddy. He is currently with T-Mobile and the phone needed to be unlocked. I used this unlock process --> http://forum.xda-developers.com/showthread.php?t=293665
I followed the instructions for Vista and using the micro sd card. Once it was finished, I slipped in his T-Mobile sim and turned on the phone. It asked me to enter an unlock code still, so I entered in some random numbers and it worked. The phone stayed unlocked and worked on his T-Mobile network for about a week and a half. Then it just locked itself all over again. I'm no longer able to try and unlock it for him again because I am out of town for the next 3 months and he isn't too computer savvy.
Has this happened to anyone else? If so, what did you do to fix it?
Also, if an unlock code is entered too many times, will the phone be locked with the original provider (att) for good? We have tried entering the code a total of 4 times (including the time that it worked) I told him not to try entering anymore codes until I can figure this out.
Thanks for any help I may recieve!
Eric
Click to expand...
Click to collapse
Do you still have AT&T for your phone company? AT&T will give you the sim unlock code for the phone after you've owned it for 2 months (provided it's one of their phones and you still have their service). You just have to call them and tell them you are going over seas and need to use a foriegn sim while traveling. I did this with no problem - the only thing is it takes about a week for them to get you the code (they said they'd email it to me - I actually had to call back after a week and ask for it but they gave it to me.)
well, i purchased the phone on ebay..
Not sure what to say - I'd still probably try calling AT&T (assuming it's an AT&T branded phone and you are a customer of theirs still) it's worth a shot. Beyond that I don't know what to say since I haven't used the sim-unlock tool you spoke of.
well, I appreciate your help. I'll give them a call tomorrow. If they BS with me or whatever, then I think I'll just spring for an ebay sim unlock that's only about 15 bucks.
Hey guys
sorry iam not an expert at this
its my first Android phone and i have no idea how to unlock it.
its HTC Magic/my touch 3g locked on tmobile USA
i bought it as is.
i googled and i found a dozen websites selling these unlock codes.
my question is how can i unlock it my self?
is there any way to flash it with some custom rom and do the job. or any other method, (i dont have acredit card )
anyway to get the code if thats the only way?
and if there is no other way then how do these guys get these unlock codes?
thanks
No way sorry, u must buy the unlock code by now
papa.khan123 said:
Hey guys
sorry iam not an expert at this
its my first Android phone and i have no idea how to unlock it.
its HTC Magic/my touch 3g locked on tmobile USA
i bought it as is.
i googled and i found a dozen websites selling these unlock codes.
my question is how can i unlock it my self?
is there any way to flash it with some custom rom and do the job. or any other method, (i dont have acredit card )
anyway to get the code if thats the only way?
and if there is no other way then how do these guys get these unlock codes?
thanks
Click to expand...
Click to collapse
This is the way I've done it (both on T-Mo and AT&T, US anyway)
1) Find someone who is in good standing with T-Mo, who hasn't unlocked a phone recently, and who doesn't plan on it.
2) have them call into T-Mo, saying they have a phone for international travel, and that they are looking to unlock said phone to ensure that they can have adequate coverage if they travel outside of the country, using local SIMs.
3) have them give the rep the IMEI for your G1, receive the unlock code (WRITE THIS DOWN, just in case, ive had to re-unlock devices before)
4) Profit!
This is a typical policy for most phone companies to have, and they will often enough unlock cell phones for users if you talk to a rep without too much fanfare. Only thing is, you cant just call them up every time you want to unlock a new phone, so this person probably wont be able to unlock another phone for a few months.
If you don't have someone who is on T-mo, you may be out of luck, and have to go through the old fashioned methods of paying for it with a 3rd party service.
I was able to say that I'm giving my phone to a non T-Mobile user and T-Mobile emailed me the unlock code the next day
-T-Mobile Customer
EpicFail236 said:
This is the way I've done it (both on T-Mo and AT&T, US anyway)
1) Find someone who is in good standing with T-Mo, who hasn't unlocked a phone recently, and who doesn't plan on it.
2) have them call into T-Mo, saying they have a phone for international travel, and that they are looking to unlock said phone to ensure that they can have adequate coverage if they travel outside of the country, using local SIMs.
3) have them give the rep the IMEI for your G1, receive the unlock code (WRITE THIS DOWN, just in case, ive had to re-unlock devices before)
4) Profit!
This is a typical policy for most phone companies to have, and they will often enough unlock cell phones for users if you talk to a rep without too much fanfare. Only thing is, you cant just call them up every time you want to unlock a new phone, so this person probably wont be able to unlock another phone for a few months.
If you don't have someone who is on T-mo, you may be out of luck, and have to go through the old fashioned methods of paying for it with a 3rd party service.
Click to expand...
Click to collapse
Thats EXACTLY what you do. A t-mobile customer who has a good account (which is 99% of customers) can get the UNLOCK code. It will take a bit, I just did it with someone and it took almost 10 days for T-mobile to get it. Tmobile said its something with the Mytouch IMEI numbers that takes so long. Ususally it take no more than 72 hours, but either way T0Mobile always comes thru. If you do get it it will be a 8 DIGIT CODE, any more or any less and u are getting ripped off.
ok, but after I get the IMEI... What I'm supposed to do with it?
dan1727 said:
ok, but after I get the IMEI... What I'm supposed to do with it?
Click to expand...
Click to collapse
The IMEI is actually a sort of "Serial number" for your phone, you'll find it on a sticker in the battery compartment i believe, you will have to give your IMEI to the rep.
They will give you an unlock code, which you will be prompted to enter once you put a non-tmobile SIM into your phone.
Questions should be posted in Q&A forums, not Development forums.
http://forum.xda-developers.com/announcement.php?a=81
See rule #15
Thread moved.
I bought a dell streak AT&T (full price) from BestBuy usa. Then i returned to VietNam. But i can't use my streak because it requires unlock code.
I tried to contact with many code provider, but they said that my unlock code is not found (rebelsimcard - unlockallcellular - dellstreakunlock.)
I called for AT&T and they talked me that " streak's unlock code is not found"
Then i called for Dell Support over 6 times. They gave me a service number and number phone to contact with them after 2 weeks. Now I called for them and my phone went out of minute after a hour for waiting (I spent over 60$ just to call for them althought that is number phone toll free because I live in VietNam)
I tried to contact with Dell support thought email. But It can not be to register by Viet Nam user and live chat service is not supported for Dell Streak
I were very disappointed. they said that can not to find unlock code for me. I'm look like a unlucky guy. because they got some problems with my dell streak. they request me to give my streak back for them to check in 30 days. you know, i live in vietnam and i can't fly to usa just to give streak back for them. it's not fair because i paid full price for that thing.
Now i got pda streak without phone. I don't know what I have to do with it. I took much time for it, but i got nothing. It's not fair. It is not my fault!
That's all my situation. Who can help me?
Thanks for reading !
Good luck to all you !
how about mailing your dell streak back to the us?
or you could get a rebelsim or go to dellstreakunlock.com
I would imagine that Dell wouldn't normally have permission to give out unlock codes since they are carrier locked. Usually the carrier provides the unlock code. If AT&T says they can't find your unlock code, but it is locked to them, I think they may be making a mistake.
Keep calling them and ask them for the unlock code. You could also call the BestBuy you purchased it from to ask them for assistance -- my opinion is that BestBuy has a lot of experience with dealing with AT&T, but that all depends on how nice the person you get is.
If you decide to call AT&T yourself, just prose the question: "How come the phone is locked to AT&T and yet AT&T doesn't have the unlock code?"
Sounds like a ridiculous situation to me because they can say they can't give it to you, but really doesn't make sense they don't have it. Try asking for their manager.
luxubuok said:
That's all my situation. Who can help me?
Click to expand...
Click to collapse
You can easily unlock it. The first thing you need to do is to determine whether your phone can be unlocked or not. There is software to do that. It tells you whether your Streak is "unlockable". If yes, unlock it with that same software. You can download it for free. The download site is:
http://www.unlockstreak.com/pages/download-dell-streak-unlock-software
at&t will make a case and you should get the code via email in a few days just call them back thats how i got mine was very simple and good luck!
Hi All,
First, I hope this is the right section & I hope I am not duplicating another thread. I have a odd situation I think and I don't know what to do. I picked up my Atrix 4G off of craigslist a few days back. The phone is great but it will not accept my ATT sim card. It asked to enter the unlock code for the sim. It's an ATT phone so I am not sure why my sim doesn't work (Same sim card works in unlocked Vibrant). So, I purchased the unlock codes from two separate places and the codes were the same and did not work when I enter them.
I am at a lost now. I don't know what to do.
Any ideas are appreciated?
Oh yeah, I am not sure what the previous did but before I even put my sim, I did use the bypass Motoblur method to use the phone with sim & blur. I did use aroot and glad enable also. After the sim would not work, I wiped data, created a blur account and tried sim again but no success.
Please help me, I want to use this awesome phone!
did you get this resolved? i am having the same issue
Nope. Still not fixed. I am not sure what to do at this point.
i have the same problem..maybe the case is that you entered the incorrect code more than 10 times?
Have you checked that the IMEI code printed under the battery matches the one displayed on screen?
I was under the impression that if you blow the 10 unlock attempts you will have to wait several hours to try again. In other words, it will not permanently lock.
I might be wrong though.
Sent from my Atrix using Tapatalk
How many numbers do you have in your unlock code which you are entering into the phone?
Op,
You might have ruined something software wise, did you try flashing a full sbf version 4.1.8.3 preferably ?
I think it should work for you.
there are 8 digits in my unlock code and the imei is the same in the box, under the battery and in the phone
Same issue - No solution
I have same issue with Atrix bought on local craigslist. I have tried restoring to multiple stock versions.
AT&T spent two hours figuring out the issue and they tried even entering correct unlock code.
They asked me to contact motorola as they feel it is software issue. I will Motorola on Tuesday and post the result.
Hi I have the Exact same issue. The Atrix that i got off Craigslist were sealed. And I tried unlock code for Tmobile network off three different sites and still no luck in the locking the phone. So i went and i got Att sims and said the same thing "Sim Network Unlock Pin"
Anywho, I went to Att store and they couldn't figured out and they dont have a phone in stock to trade in. So after many attempt with Att and their customer service, they advise me to contact Motorola.
The funny thing is that i've sent the phone to Motorola two times and clearly stated my issue with the phone and they did not fix it and just send the phone back to me. So i got piss after wasting 350$ on a phone that i can't use and another 30 Bucks for shipping the phone to Motorola. I contact directly to their tech and the tech support ask me to call ATT. LOL right? So one of the tech just offer me a free shipping so they can take A CLOSER LOOK into it.
Apparently Motorola doesn't do phone exchange all they do is repair it. Any exchange would have to deal with ATT and for that to happen you would have to sign up a warranty plan with them which is $5/month.
So i got one last shot at this. and I'll keep you guys post on update. Sorry for my poor English.
So strange as they are unlocked, im using an AT&T atrix in Australia without issue.
Perhaps the phones have been banned somehow?
BUMP.. Anyone find a solution to this yet??
i leave my phone with the error message and the screen on, for at least 2 weeks and nothing!!
i hope no damage my phone with that time with the screen on
I have the same issue. From AT&T explained me that after 5th wrong attempt, the phone will be permanently locked to AT&T. Anybody has a solution for this?
I tried it alll tooooooooooo !!!
My phone was locked to orange network UK. I wanted to use a VIRGIN network Sim card... SO I called the VIRGIN Network technical support team... and this Silly girl keep on giving me few codes till ......IT STOPPED RESPONDING to any code.. so the phone now will not take any codes. I bought many codes in hope from websites..none worked.
I called ORANGE ..but they had no clue tooooo...
I unlocked the bootlooger thing too. I flashed it few times in hope....and I DID what ever I could do but in vain......
I hope we get some smart ass genius to get the break to this problem....!!!
Very similar issue here. I was in Costa Rica for a month and requested the SIM network unlock from ATT and they provided as it had been 6 months after my purchase. The code did not work in Costa Rica and only used WIFI while over there. I got back to the States yesterday and it still doesn't work, and by now have definitely attempted to enter the code 10 or more times. Its supposedly locked to ATT after 10 unsuccessful attempts but it will not work even with my original ATT SIM.
ATT sent me a new Atrix but I would like to get this one working as well. I have a few questions.
If I root is there any apps designed for root to unlock?
If not will a custom Rom bypass the need to unlock or be unlocked already?
If neither of these work is the phone basically bricked simply because the code (provided by ATT) was entered incorrectly 10 times?
THANKS!
i have the exact same issue the phone was from att but the seller say its unlocked for any company,not rooted , not unlocked, only upgrade via ota from froyo to gingerbread,i wish a solution for that,if anyone find a solution please post!! thanks
alberto
well I went ahead and rooted and unlocked. Going to flash a custom and see what happens. Ill keep you updated.
UPDATE: Tried CM7, Didnt fix. :/
I have exactly the same problem. I have tried unlock the boot loader. My phone already show unlocked on top left screen when power on.
Idk why It still ask for Sim network unlock code when I put my T-mobile Sim in and power up.
It seems hopeless to me after trying to search for someday.
I have tried many some rom.
Please anyone help us..
Thank you very much
FYI, Press #073887* on atrix will bring you to the screen which ask:
"Sim network unlock PIN:"
ATT variant S21 purchased at retail from Samsung.com locked to carrier and ATT unlock does not recognize IMEI. Have already escalated to highest tier ATT and Samsung support offered to the public. In ATT's world, if a device is not in their IMEI database, it's not an ATT phone. Samsung claims that unlock codes were automatically shared with ATT when the phone was manufactured. They claim that after the codes are sent, they have no access to the data to provide an individual unlock code at a later date, even at ATT's request.
ATT claims they never received an unlock code for the phone which is why the IMEI is not in their unlock database. Their logic is that if the IMEI is not in their unlock database, it means they never received the unlock code. This logic leaves no room for the possibility of human error or a glitch in syncing data. Oddly, the IMEI is in ATT's warranty database. On ATT support tech suggested that only branded phones sold by ATT stores were supported with unlock codes. This raise the question as to why Samsung would sell a phone that cannot be unlocked and why they would lock it in the first place when it is not being sold on contract?
ATT has requested the unlock code from Samsung during one of my support calls and the request was denied. Samsung CS reiterated the position that they had already provided all codes and no longer had access to them. Third party unlocking services struck out with the IMEI. I can RMA the phone back to Samsung under warranty but likely face the same issue with the replacement. I could try to exchange it in an ATT store as it's in their warranty system but would like to not be setting up a new phone when all I am requesting is a code to remove a soft lock. Samsung's annual preorder trade up deal requires that phones be unlocked which is ironic since this one will likely remain locked indefinitely because the carrier and the manufacturer can't get on the same page. Most consumers with these phones will not realize they can't be unlocked during the Samsung warranty period.
Anyone else have this issue?
If you buy a carrier variant through samsung, you are going to get a locked device. Always buy unlocked if you want it unlocked.
That being said, I've been through this about a dozen times with AT&T. This is what needs to be done:
1- First, try the device unlock portal. This will inevitably fail, because the device isn't in their database. This is fine.
2 - Contact AT&T and be prepared to speak to people who have NO idea what you're talking about. If they say it can't be done, politely end the call and call back in. Ask to speak to *advanced* tech support. Explain that you got the device from Samsung, and you need the IMEI added to the database so you can get the device unlocked.
3 - Explain that you already tried the unlock portal, and they need to email the device unlock team to add the IMEI and get the device unlocked. This takes anywhere from 48 hours to a week, and might get rejected once or twice. If it does, go back to step 2.
4 - If you don't want to deal with that bull****, you can go on ebay and purchase a device unlock. You can either have them search the database for the code (PROBABLY won't work) or some sellers will remotely connect to your machine to unlock the device. I did it in the past for $30, looks like it's $60 these days.
I am seeking a high level contact at Samsung because this is a B2B policy issue which their technical support team, after multiple calls, has been unable and unwilling to help resolve. If anyone on XDA has a high level contact person at Samsung, please DM me. I will put them in direct contact with the AT&T Office of the Executive personnel attempting to resolve this issue and insure that it does not impact other customers.
Did you read my post? That is, step by step, exactly how to solve your issue. if you followed my instructions it would have been unlocked by now.
This has nothing to do with Samsung, this is an AT&T issue. And trying to find a "high level contact person" won't do you any good.
Follow. The. Instructions.