I was about to get this thing, I had been waiting quite some time in front of my comp for this sale. I noticed a little lag, figured it was just because of my Macbook's recent permissions issues. So then the sale price hits, and eBay slows to a crawl. now, that might have been foreseeable years ago, but it's almost 2012 and large online businesses should know by now to prepare for bandwidth issues during sales around Christmas.
so anyway, the sale hits, and I hit add to cart, and nothing happens. crawl, crawl, crawl. so then I finally get the cart to open after about 15 mins or so, with the 16 GB version in it, and I click again for the 6th or 7th time on the 32 GB for me, to add it. after another few minutes, the cart opens, with both touchpads in it, and tells me that they are both UNAVAILABLE. despite the fact that I had had them in the cart and was signed in, eBay's sytem sold them anyway.
now, if I was at a Best Buy, and put something in my cart on my way to the counter, but then got delayed by someone walking slowly through the aisle, do you think a Best buy employee would take an item out of my cart and sell it to someone else? unlikely, unless they wanted to get fired.
this was all on my school's T1 connection btw. just tested at 75 down, 40 up. every other site is running flawlessly but failBay.
They had like only 2400 ish of the 16gb and 2500ish of the 32. Sad... Couldn't process payment either.
Took me almost an hour and many, many failed attempts but I was able to snag 32 GB honey. Now anybody know where I can find the accessory kit that was supposed to be available with the touchstone charger and keyboard? It's not in HP's store or elsewhere on eBay that I can find.
I was able to get a 16 in my cart, but when I went to check out I got the error it wasn't available. That was at 6 past the hour.
So much for employees only today and public sale tomorrow.
All this demand and excitement should show HP there is room for another pony in the tablet race. Hopefully when they make their next webOS tablet they do it right, and do something crazy like market it and advertise that it exists.
Sent from my Galaxy S II (i777)
I got a 32 gb model which is what I was aiming for.
When I hit Buy It Now it wouldn't go through so I manually changed the address bar to ebay.co.uk instead of ebay.com and it went through with no problem and I got my payment confirm email.
Ebay must have been hammered.
Had to use the Canadian ebay site to get a 32gb touchpad.
Sent from my SPH-D700 using xda premium
I tried for both a 16GB and 32GB exactly at 6pm Central Time and no luck ... zip ... nada. I wanted to gift the 32GB and use the 16GB as a back up since I'm tinkering a lot with mine. I heard at another site that the servers crashed and that they might have more in stock. I'm still refreshing the eBay page.
all the sold items are from people in pacific time....hmmm.
via EVO.
How exactly is this eBays fault? This **** always happens whenever there is something a lot of people want. When I purchased a few dozen TouchPads from the HP SMS It was a lot worse and I was double charged a few times.
Its also quite amazing seeing all those pathetic buyers leaving Negative feedback to HP for charging 19 for shipping. As that was what HP was charging on its SMS page.
I spent an hour and a half trying to buy 2 of them, even called up ebay!! And no luck -__- so furious!
Sent from my SAMSUNG-SGH-I727 using xda premium
I managed to get myself a 32GB but i got it at the loss of my F5 key. Poor button got worn down to the contacts lol. It took me about 40 + minutes for the whole process.
Sent from my PG86100 using Tapatalk
Falkner09 said:
I was about to get this thing, I had been waiting quite some time in front of my comp for this sale. I noticed a little lag, figured it was just because of my Macbook's recent permissions issues. So then the sale price hits, and eBay slows to a crawl. now, that might have been foreseeable years ago, but it's almost 2012 and large online businesses should know by now to prepare for bandwidth issues during sales around Christmas.
so anyway, the sale hits, and I hit add to cart, and nothing happens. crawl, crawl, crawl. so then I finally get the cart to open after about 15 mins or so, with the 16 GB version in it, and I click again for the 6th or 7th time on the 32 GB for me, to add it. after another few minutes, the cart opens, with both touchpads in it, and tells me that they are both UNAVAILABLE. despite the fact that I had had them in the cart and was signed in, eBay's sytem sold them anyway.
now, if I was at a Best Buy, and put something in my cart on my way to the counter, but then got delayed by someone walking slowly through the aisle, do you think a Best buy employee would take an item out of my cart and sell it to someone else? unlikely, unless they wanted to get fired.
this was all on my school's T1 connection btw. just tested at 75 down, 40 up. every other site is running flawlessly but failBay.
Click to expand...
Click to collapse
ok dude..
bit you DO realize, that eBay is an AUCTION plattform?
dunno where you live and what you experienced till now... but they're no regular shopping site like you seem to misunderstood ..
eBay too is first come first served.. and holding them responsible for not guaranteeing you one EVEN THOUGH you had them in your cart... sry .. but srsly? first-time ebayer?
if you followed this whole Touchpad-madness from the beginning you should have known what to expect.. otherwise you were just unprepared ..
as it was only expected to mass-kill servers again..
then again.. you should have completed ONE order at a time.. do you could have had one now instead of nothing maybe?
just for the next time..
oh and congratulations to everyone who joined the club of TouchPad-owners
People probably had the ebay page with everything ready to go when it began
YoMaMa7467 said:
I managed to get myself a 32GB but i got it at the loss of my F5 key. Poor button got worn down to the contacts lol. It took me about 40 + minutes for the whole process.
Click to expand...
Click to collapse
Same here. I was able to snag a 32 after about 45 min of refreshing.
I am not sure why anyone would be surprised that ebay checkout would be dicey on this deal. I considered trying to get in on the action, but went to bed early instead. I snagged a 16gb in the original HP firesale and have been very happy with it.
A few have commented that the demand for these touchpads at $99 and $149 should make HP reconsider the platform. HP cannot make a profit at that price point. Take the Kindle Fire as an example. It is estimated that Amazon is losing money on the Kindle Fire. They intend to make up the profit on the sale of books, movies, and apps. If Amazon is losing money at the $200 price point on a 7" unit with a stripped down feature set, what price would HP need to get to break even on a 10" touchpad? HP would probably need to charge at least $300 just to break even, and maybe $350-400 to make a profit. Add to that the fact that HP is not a media sales company. Apple has itunes and Amazon has its media empire. Apple and Amazon have the infrastructure to make tons of cash on the sale of apps and media. HP has no such outlet. They are purely a hardware manufacturer. Add to that the expense of running and developing your own OS and you have a recipe for failure.
The other hardware manufacturers like Samsung, Asus, etc are using Android and therefore saving a boatload in software development costs. Therefore they can price thier devices a bit lower than HP and make a profit.
Bottom line, the touchpad at $499 was a complete joke. At $299 it may have been viable - but HP would not be able to make a profit on the hardware and they do not have the infrastructure to make a profit on the sale of books, media, and such.
How I scored 2x's 32gb Touchpads, last night...a pay by play.
I'm not trying to troll here, or get flamed for this post, but I don't see Ebay as the bad guy here...or HP.
Ebay's not bad. Neither is HP. Don't be bitter if you didn't get lucky or prepare.
Here are a few thoughts. I'm in south England and was lucky enough to get (not one, but) 2 32gb models. But I expected the sales rush and made proper preparations. I mean, the way this was publicized, even if only 1% of the US population (excluding the rest of the world, mind you) was interested then there were somewhere in the neighborhood of 4 million people trying to get on that auction. Knowing this, like I said, I made some preparations. Maybe these steps helped, maybe I got lucky, maybe I made a deal with the devil...but the moral of the story is that I gave it thought, prepared as much as I could, and got exactly what I was hoping for...here's how it went down. [auction began 12:00AM local time]
1. (9:00PM local time) I powered down my laptop for about 2 hours, to let the processor and mb cool down (I know, probably excessive, but I really wanted a pair of pads)
2. (11:45PM local time) I turned off my wifi adaptor and connected directly to my router with an ethernet cable (my housemate offered me his 20 meter cable, but I opted for my 2 meter cable...again, probably overkill: worrying about signal reduction and loss over an additional 18 meters of ethernet cable)
3. (11:48PM local time) I manually killed any programs and processes running in the background at reboot. If I didn't need it for the browser for this auction, it was terminated. Why waste processing power on ObjectDock or WinAmp?!
4. (11:49PM local time) I deleted my cache, browser history and cleared all data in my browser and killed a few unnecessary browser extensions (again, why did I need them last night?).
5. (11:52PM local time) I logged into ebay, and opened the HP store and the touchpad stores in spare browser tabs about 10 minutes before the auction prices dipped. (This probably didn't increase my chances of being effective, but it made me feel better that I could see the auctions.)
6. (11:54PM local time) Possibly the most effective measure was copying the URL for the auction I wanted to get in on to the clipboard (I assume we all know CTRL-C, here). This was helpful when the REAL traffic hit.
I had absolutely NO problem loading the site, until 1 minute after the price change (12:01AM local time). Then all hell broke loose. I assume there were several servers in the Ebay server bays that literally almost caught on fire last night (ok, maybe a bit of literary hyperbole there). I clicked to add a (first just 1) 32gb pad to my cart. I was taken directly to the pay for my cart-page...but then I decided that my wife would probably appreciate one for her bday in a few months, so I decided to damn the torpedoes and go for broke (12:03AM local time). When I went back however, was when problems started popping up. The servers weren't returning data...basically it was an admin's worst nightmare. There would've been nothing they could do even if they had been watching it happen. Here's where #6 was handy, I popped open a new tab and with CTRL-V pasted my destination URL. Working as frantically as a xmas-elf high on meth on xmas-eve, I had to rinse and repeat this step a few times (now we're up to about 12:05-7 local). I had a strategy for reloading the page, too. I noticed before the prices dropped that the site either loaded in about 1-1.5 seconds or it took up to a minute, and had a tendency of crashing (message: no data returned from server). So after several reload/wait half a second cycles I managed to get 2 of those bad-boys in my cart, and immediately paid for them.
End of story. Sorry that got so long, but I'm long winded...
Anyway, sorry to those who didn't make the preparations or have the luck that I did. Like I said, I dunno which it was...but IMO the prep paid off.
I had three phones two computers both connect to a t1 server and I was unable to buy the 16gb version at all! Ended up just getting the 32gb instead and it took 20 min to order it.
Sent from my HTC Sensation XE with Beats Audio using xda premium
I friggin had one and stupid payment site kept messing up. By the time I got to confirm payment it deleted the items!!
This was a cluster ****.
Sent from my SGH-T989 using XDA App
Puenos said:
ok dude..
bit you DO realize, that eBay is an AUCTION plattform?
dunno where you live and what you experienced till now... but they're no regular shopping site like you seem to misunderstood ..
eBay too is first come first served.. and holding them responsible for not guaranteeing you one EVEN THOUGH you had them in your cart... sry .. but srsly? first-time ebayer?
Click to expand...
Click to collapse
long time ebayer actually. which is why I know that its NOT just an auction platform. the sale last night was, in fact, from the STORE section of the site. i.e, the regular shopping site.
As for the cart thing, yes, they should be guaranteeing people products if the item has been placed in their carts. that's what first come, first served actually means. It means I actually got there first, and got the item, yet ebay then sold it to someone else just because their own site was lagging.
as for the site ag, eBay is indeed responsible for that. it's a business' responsibility to make sure it is prepared for its customers, not the customer's responsibility to redesign the store.
Falkner09 said:
long time ebayer actually. which is why I know that its NOT just an auction platform. the sale last night was, in fact, from the STORE section of the site. i.e, the regular shopping site.
As for the cart thing, yes, they should be guaranteeing people products if the item has been placed in their carts. that's what first come, first served actually means. It means I actually got there first, and got the item, yet ebay then sold it to someone else just because their own site was lagging.
as for the site ag, eBay is indeed responsible for that. it's a business' responsibility to make sure it is prepared for its customers, not the customer's responsibility to redesign the store.
Click to expand...
Click to collapse
Its a calculated business risk. Should Ebay pay to have enough server capability and bandwidth to handle an event (and the traffic that comes with it) that happens maybe once a year?
Then answer is an emphatic no. That would be a colossal waste of money. Will that decision piss some people off? Sure. For the great majority, though, they will either A) get a Touchpad, or B) Understand that these things happen with a popular product (especially since we JUST saw it happen 4 months ago). You seem to be in category C. and Ebay is betting that the lost goodwill from those in category C. will be less than the cost of paying a ****-ton for servers and bandwidth.
A perfect brick and mortar example would be that you are essentially saying that Toys R' Us should buy three buildings for every store. One to house the store as we see it now, and the other two that the open only around christmas to shelve all of the tickle-me-elmos that are demanded at that time. These other two buildings would remain empty and unused the rest of the year. I am sure you would agree that this would be a horrible waste of capital and whoever suggests it should be fired.
Oh and to respond to your best buy analogy, I just want to let you know that there are a TON of reports out there about customers grabbing items out of the carts of other customers on Black Friday, so yes it does happen.
Point is, you are frustrated that you didn't get one, this is understandable. But you got greedy and got burned. Sucks, but there it is.
Related
<<<<<snip>>>>>
Sounds like a pyramid scheme to me.
If it was that easy to obtain high value gods for peanuts I think people would be selling the goods on ebay rather than the link to the site.
Well you don't get the phone for peanuts.. If you look, 40 people need to buy the product from the company..
So 45 x £20 = £900
So the company makes £900, and buys you an XDA II from it, and keeps the rest. Seems possible to do. Actually, it's quite a good idea. I was careful however. I used my credit card do to the transaction, so if its anything dodgy - and they try and screw me over, I always have the option of a charge back.
Not sure how long it will take to fill the list, but I'll keep you updated if it works out (or if it doesn't!) ;-)
Well, if they are offering EVERYONE on the list a phone, then I dont see how they can do this...
J
not to mention that I got 2 boosters from ebay for $1!! and with free shipping
but NO they dont work its just a sticker with golden patern printed on it.
This is foolishness. Such a system cannot possibly sustain itself long enough to fulfill the measure of its promise. Mind that you aren't required to wait longer than the charge dispute deadline for your credit card to receive your "gift", eh?
Actually, since your transaction was for a signal booster, if you actually get a signal booster you may not have a valid claim in the eyes of your bank should you dispute on the grounds that you didn't receive the gift.
If it SOUNDS too good to be true…
-nerrdo
I think you didn't understand the nature of the way it works...
It's not EVERYONE on the list that gets the XDA II...
There is one person at the top... Then once the list fills up, they get the XDA II... Then the person who second in the list, moves up in to first place... Once the list fills up again, they get the XDA... etc etc...
It was only £20... So I don't really care if it has the chance of getting me a sim free XDA II in a few months time
This is really a pyramid scheme. If the list fills up, there are 3 possibilities i see happening at that point:
1) Everone except #1 is out of luck. A new list is started for people that have not purchased anything...
2) #1 gets the gift, and everyone moves up a spot. That then leaves 1 spot open for the 'new guy' when he makes a purchase. Once that happens, everyone moves up again. 1 spot opens, and a new guy gets in the list. So, each time they give a phone away, they are only getting 1 new purchase. THIS CANNOT WORK!
3) #1 gets the gift, and everyone else moves up... But you have to create 40 lists now, so that they (the sellers) can get the new people in there (by making a purchase)... If you are 2nd, you get to be first on a new list, and you need to find 39 people to make a purchase-Filling the list. Well, what about #3 on the list. What happens to him? He moves to #2 on SOME list, it cannot be the same list that you are on, can it? If it is, then we are back to option 2 above. So, whenever a phone is given away, there must be 39 new lists created, in some manner, that moves everyone up a spot, but still leaves all the 'open spots' for the people that are putting money into the system.
Without these new purchases, the system fails...
In re-reading your explanation, it sounds like the 'list' is a list of lists, and you are always at the 'top' of your list, even though your list is maybe 2nd or 3rd or so in the 'list of lists'. So, once it is your turn at the #1 spot, your list gets filled, Woo hoo!...
BUT, each time someone gets their list filled, it is creating a new 'list of lists'. So, when do those lists get filled??? After yours, I would hope!
Goodness. There is some math wiz out there that can figure out how long it will take to get your free phone (and how much money the system is generating in that same timeframe.)
This is a pyramid scheme. Good luck. Maybe you will get your phone, I hope so. Let us know!
J
Ross said:
Well you don't get the phone for peanuts.. If you look, 40 people need to buy the product from the company..
So 45 x £20 = £900
So the company makes £900, and buys you an XDA II from it, and keeps the rest.
Click to expand...
Click to collapse
are you stupid?? that £900 there is for him to buy himself a mobile you are one of his 45 people needed for him to get this phone!!!
you will still need to get about 44more people so that you move to the top of the pyramid!
gawd by the time you get that many peeps xda 3 will be out gawd some people always fall for these scams
yes it is possible for you to get it but its also a scam at the same time.
Title says all. Can anyone tell me anything about it(if you have attended) besides that its expensive as all hell. Like is there any requirements to attend or is it open to anybody that can afford it?
How expensive is it? lol I'd love to go.
I/O is more of a development conference than anything else. You can still access the live blogs on some tech sites.
It was 400 for registration last year. But I do believe all the people got a n1 for registering
Sent from my Cyanogen Froyo using XDA App
Yeah that's the thing... didn't they give free white evos out last time?
Yea I do believe so... I'm not certain tho because I have yet to attend.
Sent from my Cyanogen Froyo using XDA App
My husband and I went to Google I/O 2010. We were both sent Droids in the mail before the conference and both received a black Evo while at the conference. All of the phones included a free month of service. If you sign up during the early bird registration, you save some money (last year it sold out during early bird). Google gives out other freebies like socks and shirts too. They also had breakfast and lunch all days of the conference and dinner (with alcohol!) at the party. I think it's well worth the money. We stayed in California for the whole week and took full advantage of Groupons for dining and entertainment. We will be going back in 2011 because it's an awesome experience and well worth the money. If you really want to go, I would just set aside the money in advance so you don't have to worry about the whole cost at once. We paid for our conference tickets the week they went on sale, the plane tickets the next month, hotel the next month and set aside money for everything else during the other months we were waiting to go. It's a really incredible experience!
Around when did the early bird registration start? Really interested to go, want to bounce some ideas
My receipt was dated 1/14/10 for last year
I checked my receipt for Google IO 2010 and it is dated January 14th. I am sure I registered within a week of the announcement. I would expect to see registration announced and open shortly after New Year's. Put money aside now as it will sell out VERY fast. Last year it sold out during early bird registration period.
Does anyone know where to get tickets for the Google I/O confefence 2011? Thanks
earldriscoll said:
I checked my receipt for Google IO 2010 and it is dated January 14th. I am sure I registered within a week of the announcement. I would expect to see registration announced and open shortly after New Year's. Put money aside now as it will sell out VERY fast. Last year it sold out during early bird registration period.
Click to expand...
Click to collapse
to the people that went to IO last year, are you developers or just people that wanted to go? if you are the later, what were your thoughts on the actual conference? is it worth it for people who don't develop?
Should non developers attend?
schwincat05 said:
to the people that went to IO last year, are you developers or just people that wanted to go? if you are the later, what were your thoughts on the actual conference? is it worth it for people who don't develop?
Click to expand...
Click to collapse
I am not a developer per se, and I went last year. The swag in and of itself makes it worth attending. Additionally I had an amazing time attending the Android workshops and in the area where all the various software companies had their displays (I got a square reader for example). I will be registering as soon as early bird registration opens, I already have purchased my flight tickets. If you are as much a phone geek as me I would strongly recommend attending.
I can't wait
I know I can't wait to go to GOOGLE I/O this year, when is registration?
Save the date for Google I/O 2011
Google I/O just recently came to a close, but it won’t be long before we start gearing up for next year. And we’d like to make sure it’s on your calendars!
May 10-11, 2011
Moscone West, San Francisco
We’ll keep you updated when registration opens for I/O 2011 on the Google Code Blog, Twitter, and Buzz.
Google I/O registration opens this month. Be prepared to sign up quickly. Bet it sells out very, very fast.
Click to expand...
Click to collapse
twitter.com - vicgundotra
Student Registration
Hey Question!!! how does the student registration work... when you get there is the only thing you have to show is a student id, also do students get the same perks that the full fair paying paticipants get...ie gifts...lol
My perspective on Google I/O
Google I/O is the conference to go to for all Google's developer tech. Not just Android, but Google TV, Chrome, GWT, etc...
As a European I have to say the cost is very low. Java One last year cost $2000 - that's $400 a day. An open source conference in London this spring is charging the equivalent of $500 a day. I can fly in to SF for a full week, stay in a nice hotel, go to Google I/O and spend less than the cost of a week's training in the UK (yes, I know I/O is only two days).
Devoxx is similar in approach - a fantastic value conference in Belgium that from a training and development perspective is a no-brainer. I'm a freelance consultant so I don't say this lightly - when I'm training I'm not earning!
If you're interested in going then you need to keep an eye on the Google Code Blog (googlecode) at blogspot (I've not enough posts yet to insert a URL) or the twitter feed 'googleio', which just yesterday said that registration would open this month. See you there!
Can anyone give me some feedback/justification on the android information at google io?
My company is willing to send me if it is worthwhile, and I need to find out as much about it as possible.
Is this the best conference for android developers to go to? Is there a better one?
Innova133 said:
Can anyone give me some feedback/justification on the android information at google io?
My company is willing to send me if it is worthwhile, and I need to find out as much about it as possible.
Is this the best conference for android developers to go to? Is there a better one?
Click to expand...
Click to collapse
well i mean no one has more knowledge on the android system them the people who developed it? ive never been to one, but by the sounds of the people posting, it seems like it would be very worthwhile. if i wasnt a poor college student, i think that i would sign up to go.
Edit: just saw the student price.... now I'm for sure going
I'll be there this year. =)
I made the decision to go after seeing the swag^H^H^H^H conferences from last year. Money is budgeted for my daughter (student) and I to buy tickets as soon as they open up.
For instance, check out the following site which boasts the TFP for $320.
http://www.donagsystemonline.com/AS...utm_source=google-shopping&utm_medium=organic
Just look around in the site. You can see several very obvious signs of this being a scam, aside from the ridiculously low prices.
Just want you guys to be aware. That is all.
A quick search showed up at least half a dozen other sites with ridiculously low prices. They all track back to Britain.
The scam goes like this. You order the item and use paypal or credit card or whatever. You immediately receive an email from them telling you that to avoid complications or whatever they have refunded your money and that in order to send you the item immediately they need you to wire them the money via western union or some other company where it is impossible for you to recover your money.
Thanks for the warning.
good lookin out...
Ta for the heads up!!
Wonder why a site that claimed be uk based is priced in dollars!!
Reckon you are quite right about the method used lol
Trouble is that there is one born every day, and somebody is most probably stupid enough to click on buy.
the server is based in the US
Hmmm trying to remember how to report a fraudulent site to google now lol
Thought I'd run a whois on the site:
http://www.whois.net/whois/donagsystemonline.com
Bump.
I've seen several reports of people falling for this scam.
If it looks to good to be true... it usually is. No offense but I don't really understand how people can think such a thing is legit.
This is a rant. If you don't like rants then move along.
I am trying to purchase a Nexus 10. And this has been, without doubt, the worst customer experience I have EVER had. First: I buy a N10. The screen is defective, so I RMA it. The replacement arrives (eventually). It is worst than the first. I RMA it as well. I am sent the RMA forms and am told that TNT will send me the return shipping labels. After two days, no labels arrive. I call TNT. They tell me they don't send shipping labels out for Google and that I need to speak to them. They also tell me they will pick up the device, but I need a Google account code. I call Google. I sit on hold for 20 mins+ and am cut off. I call again. 10 more minutes on hold. They tell me the code, adding that they have had endless problems with TNT. I call TNT. I give them the code. They put it all through, but say they need an address to send it to. I don't have one, obviously. I call Google back - again. I sit on hold - again. I speak to 3 people this time. I am told by each that they do not have an address to give me. Yep: Google - which, as it's defining mission statement aims to gather up the world's information - cannot tell me where I have to send my Google device to be RMA'd'. They say that the address is in the barcode of the RMA, and that this can be scanned by TNT. I wonder how TNT can scan the barcode when the RMA form is put inside the box as per their return instructions, but am told that TNT have the code linked to my address. But TNT say they know nothing about it. Eventually I say I am going to put both my faulty N10s in a box - seal it - cancel my orders - and let Google fight it out with my credit card company when the monies don't arrive. After all: I have two faulty devices, and no-one can tell me where or how to send them back. I eventually - after about 1.5 hours on the phone - get put through to a supervisor, who tells me he is going to escalate the case. I have heard all this before, but apparently have no choice since the escalations shipping team don't come on shift for another 5 hours. I tell the supervisor that this is it, and if I don't get a definitive solution to this within 24 hours then I'm sealing the box.
And that, ladies and gentlemen, is where I am at. This is beyond parody. Literally unbelievable.
#2
I decide to call TNT again. They reaffirm their 'we have no idea what you're on about' line. But I get put through to someone who very helpfully says they can sort out a return. They take my details. set up consignment number etc,. and set collection for today. After 10 minutes or so, I ask her what address to put on the bag with the N10 in, and begins: 'ASUS...'. Who? I ask. 'ASUS', she says: 'the people who make them'. 'No', I say, 'they make the N7, this is a N10'. 'Oh' she says, 'the one's made by Samsung - well in that case you need to get Google to send you the labels'.
Has anyone else had any experience of this? How, exactly, are you supposed to return something with no return address?
I'm also facing very similar issues.
Between both companies i am very disappointed.
I will update you once I have spoken to Google for the 4th time this evening
Wow, this sounds like some sort of horrible comedy sketch.
All I can say is that I feel for you, and I hope you get it sorted soon.
Failing that, cancel the payment, keep the devices, and wait for nothing to happen, since, you being unable to find the people to return it to, either 1) they'll call you, or 2) nothing will come of it and you can keep 2 free N10's.
You could defend this in court if it came to it since thy're practically making it impossible for you to send them back.
#3
It turns out that the distributor for Google in the UK is a company called Computer 2000. I have just managed to speak to the lady who sends out the RMA shipping labels for the N10s. But she can only send one out when she gets my RMA code sent to her in the daily report from Google. I get back on the phone to Google. Eventually I'm told that my RMA code has been sent out (this was apparently done 50 minutes ago, so I guess the escalation from the supervisor has happened), and that I need to wait for the labels. Again. Or something.
And to think I sold my iPad for this.
I strongly suspect a call to Visa is on the cards. But let's see.
I had this exact problem with 2 nexus 7s (2 rmas from 1 original purchase). I waited 3 months for a return label in the end. Google wouldn't speak to Computer 2000 who wouldnt speak to TNT. And despite returning both units now, the RMA 'purchases' are still bouncing to the top of my Google play order list every few weeks, like a constant threat that I will be incorrectly charged for them at some point - Google can not explain why this is still happening.
eager27 said:
I had this exact problem with 2 nexus 7s (2 rmas from 1 original purchase). I waited 3 months for a return label in the end. Google wouldn't speak to Computer 2000 who wouldnt speak to TNT. And despite returning both units now, the RMA 'purchases' are still bouncing to the top of my Google play order list every few weeks, like a constant threat that I will be incorrectly charged for them at some point - Google can not explain why this is still happening.
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Click to collapse
I do not understand what to do. Google said to call TNT. What the hell has TNT got to do with a return? Who are computer 2000? Im in the UK, these american dudes are useless!!
Hmm,
I told google i wanted to return my nexus10 (which arrived 2 days after buying) because the wifi was a bit iffy, before i sent it back, they sent me another tablet. I still have both, now with updates, both work fine, so am sending one back... pretty flawless and quick service for me (perhaps a karma issue
sharp910sh said:
I do not understand what to do. Google said to call TNT. What the hell has TNT got to do with a return? Who are computer 2000? Im in the UK, these american dudes are useless!!
Click to expand...
Click to collapse
It's got nothing to do with TNT. Google need to send you an RMA form (a PDF you print off). Then, THEY need to send the RMA code to Computer 2000, who are the distributor for Google in the UK. Computer 2000 then send the jiffy bag, which you then arrange to be picked up by TNT. Google's alleged 'specialists' don't know what they're talking about. It's quite shocking. The people I spoke to at TNT and Computer 2000 today told me a litany of horror stories about Google on this. And judging by the completely incorrect and contradictory things I've been told by Google, I'm very inclined to believe them.
fredphoesh said:
Hmm,
I told google i wanted to return my nexus10 (which arrived 2 days after buying) because the wifi was a bit iffy, before i sent it back, they sent me another tablet. I still have both, now with updates, both work fine, so am sending one back... pretty flawless and quick service for me (perhaps a karma issue
Click to expand...
Click to collapse
Let's see how your karma holds up when you get to the actual 'returning' part, shall we? :fingers-crossed:
Thanks for your info, i will be keeping a good eye on this thread as I'm waiting for a return pack for my N10.
It was meant to be in the same parcel as the replacement device, but all i got was the device. i raised it with Google and all they said was that they would get an RMA pack out straight away, but I'm yet to hear anything else
Sent from my Nexus 10 using Tapatalk HD
boominski said:
It's got nothing to do with TNT. Google need to send you an RMA form (a PDF you print off). Then, THEY need to send the RMA code to Computer 2000, who are the distributor for Google in the UK. Computer 2000 then send the jiffy bag, which you then arrange to be picked up by TNT. Google's alleged 'specialists' don't know what they're talking about. It's quite shocking. The people I spoke to at TNT and Computer 2000 today told me a litany of horror stories about Google on this. And judging by the completely incorrect and contradictory things I've been told by Google, I'm very inclined to believe them.
Let's see how your karma holds up when you get to the actual 'returning' part, shall we? :fingers-crossed:
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Click to collapse
I just called TNT and google, google told me to call tnt, tnt said they had no idea what I was on about. Then i called google, they said call tnt and giev them my rma number. So I dont want to call tnt again, and it will sound like i am an idiot. SO what should I do? Should I call google again? What should I say? These american google guys have no idea what is going on. They need a UK call centre.
sharp910sh said:
. They need a UK call centre.
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Click to collapse
But then they would have to pay UK taxes!
Seriously, you are right. My N7 experience led me to realise that most of the advice the US operators at Google give you only applies to US purchases, and agreements they have with whoever does the US deliveries. After many phonecalls, I ended up asking "does this apply to the UK" after every instruction I was given, and the answer was always "ERM, don't know, perhaps I should escalate your issue".
I had loads of emails demanding payment for immediate return of the devices over the 3 months. The shipping label/ bag did arrive eventually though.
This sounds, word for word, nearly exactly the same as my experience. Although I have FOUR devices that I need to send back. 4th one arrived today, still faulty, still with nothing to return the others with. This is after going back between Google and TNT about 20+ times now over the past couple of weeks. Going to get a refund and wait a few months, really really disappointed.
Has anyone in the UK actually managed to successfully return a device yet?
Wow. What a nightmare. Good luck. Get it together, Google.
Sent from my EVO using xda premium
mrmotivator said:
This sounds, word for word, nearly exactly the same as my experience. Although I have FOUR devices that I need to send back. 4th one arrived today, still faulty, still with nothing to return the others with. This is after going back between Google and TNT about 20+ times now over the past couple of weeks. Going to get a refund and wait a few months, really really disappointed.
Has anyone in the UK actually managed to successfully return a device yet?
Click to expand...
Click to collapse
So you have been charged 390 x 4? £1560? Google must be laughing!
Just been back to the phone. I thought I'd ask Google why they're giving out incorrect information about returns. The operator gave me the same line as before, and has reissued another request to TNT for shipping labels. They said they would deal with it personally, and that they would definitely email me back tomorrow, either to confirm that the labels have been sent, or to let me know that TNT have no idea about it. I am not expecting anything to happen at all, but will update with further news if and when it comes in.
Dev paprina
I am also waiting to send 2 back and was told it would be a couple of days before i get the TNT labels etc
After another 1hr wasted on the phone to Google and so called a manager I received an email saying that I have to return the device at my own cost.
Its f*****g retarded. I just want the device gone!
however the hold came off my account so I guess I could keep them both!
Sent from my Galaxy Nexus
Tiggerbits said:
After another 1hr wasted on the phone to Google and so called a manager I received an email saying that I have to return the device at my own cost.
Its f*****g retarded. I just want the device gone!
however the hold came off my account so I guess I could keep them both!
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
No way should you have to return it at your cost, if they don't want to sort it out, just forget it, or tell them they can come collect it in court.
Sent from my GT-I9300 using Tapatalk 2
Man just BS them. Tell them that you already sent them 1 week ago or something and say something like "I don't know why you don't have them because I sent them already. It's not my problem. No I will not call TNT, it's your job to call them."
The BLEEP!
Just opened my package and noticed the bottom right corner literally a perfect 2x2 square of white/blue pixels.....PISSED!
I turn on the display and they change to red and jump around with each press...-_-
Excuse the photo quality (Taken with Blackberry Classic)
I call Google...and the fool in whatever country is asking me for my "Legal Zip code" ...I have never been asked for my "legal" zip code..............
So annoying.
I had to get belligerent after I asked for a supervisor twice after he tells me what he thinks the supervisor will or will not do, MFér I didn't ask you what the BLEEP you thought.....
She gets on the line and I provide her the same zip code and she "sees" the zip code on my account..aww ok...cool....verify my card info and now I await the "replacement order" - instructions on how to return the phone back etc......ugh I am so irritated.
What a JOKE! Companies and this You’ve ordered a replacement from the Google Store. The replacement order may appear as an authorization (AUTH) on your credit card but you will not be charged for the device, tax, or shipping, under normal circumstances.
ALL purchases are temp auths until the merchant post....so inconveniencing ! Essentially charging excess over $1000 for a faulty device!
Gone are the days of sense. I shouldn't have to charge my device, or be without a device especially when the device itself is damaged upon delivery, ship out the replacement and return the damaged unit. So much for service.....I am beyond pissed right now with FOOGLE. They make things so difficult, I am pretty sure the numbers of people who had frauded or tried to scam are minuscule, why not do a pre auth charge form where if we dont receive device in X amount of days you will be charged THEN not before holding up my money for your business error....pathetic....
this is gold.
Instead of being belligerent with Google customer service, why don't you understand RMA protocol. If you looked around in threads and see other people's experience (including myself) it's flawlessly easy to take care of and not inconvenient at all. All you had to do is give them your zip... or ever easier the order # so they can pull up the order. You're taking this experience way out of proportion.
Anyways it worked out so good for you.
your thread from January 4
http://forum.xda-developers.com/nexus-6p/help/huawei-return-policy-t3285583
sounds like some lies mixed w some fish going on in here
Being a **** to some minimum wage worker is not necessary.
Sent from my Nexus 6P using Tapatalk
Lol this is going to be fun to follow. Subscribed!
Your getting another device so technically, you will have two. They put a hold on it so if you decide to keep both, they will charge you for it. They can't just go back go a previous charge and put a charge on that. That will be fraud. It's a simple hold. Sounds like OP wants attention.
I wish I can listen to that phone call.
Sent from my Nexus 6P using Tapatalk
I don't really see the point of this thread. It's also unclear how this relates to the thread you posted just 4 days ago in the Q&A forum with a similar issue?
Either way, this doesn't belong here.
Closed