Had the USB port go out on my Sensation today, so a warrenty exchange it was......being that I had insurance to, I was given a choice for the Amaze as an alternate exchange!!!!!!!!
$5 warrenty processing fee and the Amaze should be here tomorrow, bittersweet as the development isnt as established on the Amaze, so I will have to hold tight for some AOSP build, regardless Im excited
Great deal man. Congrats.
Same here man.. I'm on my 9th dusty ****sation and they offered the Amaze as well. I'm waiting for UPS as we speak.
same here i got mines today
woh so if we are having trouble with our sensation multiple times eventually they'll offer us an amaze?
HigherSensation said:
same here i got mines today
Click to expand...
Click to collapse
question did you call tmobile or the ins company?
mikeschevelle said:
Had the USB port go out on my Sensation today, so a warrenty exchange it was......being that I had insurance to, I was given a choice for the Amaze as an alternate exchange!!!!!!!!
$5 warrenty processing fee and the Amaze should be here tomorrow, bittersweet as the development isnt as established on the Amaze, so I will have to hold tight for some AOSP build, regardless Im excited
Click to expand...
Click to collapse
Good news..actually a blessing as you will at the least get more extended coverage of updates after ours winds down. I doubt we'll see anything past ICS and 2 maintenance updates.
This was my first issue, having insurance allows for alternative exchange offers on warranty exchanges
Sent from my Sensation using Tapatalk
I think the Amaze is a better phone than the Sensation ( both in looks and hardware ) but honestly i wouldn't sacrifice the larger development section of the sensation! Anyway it's a matter of personal preference! I hope you enjoy your new (beautiful!) phone ! Cheers!
Sent from my HTC Sensation Z710e using xda premium
damn i didnt get insurance on my sensation lol
leftheodo said:
I think the Amaze is a better phone than the Sensation ( both in looks and hardware ) but honestly i wouldn't sacrifice the larger development section of the sensation! Anyway it's a matter of personal preference! I hope you enjoy your new (beautiful!) phone ! Cheers!
Sent from my HTC Sensation Z710e using xda premium
Click to expand...
Click to collapse
true but the Amaze is barely a month old, Im sure it will have a hefty following in a month or so
mikeschevelle said:
This was my first issue, having insurance allows for alternative exchange offers on warranty exchanges
Sent from my Sensation using Tapatalk
Click to expand...
Click to collapse
Only 5 dollars? Some rep at the tmo store told me I would have to pay 130 for replacement sensation. Care sharing how you did all this?
Sent from my HTC Sensation Z710e with Beats Audio using XDA App
did you break the phone? Breaking the phone, you have to go through Asurion and pay the $130 deductable, my issue was a manufacturer issue, which couple with having insurance, costs me a $5 warranty fee
mikeschevelle said:
did you break the phone? Breaking the phone, you have to go through Asurion and pay the $130 deductable, my issue was a manufacturer issue, which couple with having insurance, costs me a $5 warranty fee
Click to expand...
Click to collapse
im planning on claiming a loss, but what kind of maufacturer issues are included?
claiming a loss is an insurance claim, thus the $130. Man issues would be anything related to a issue with the phone not physical damage basically. screen goes out, button doesnt work, wont charge (my issue) ect.
mikeschevelle said:
claiming a loss is an insurance claim, thus the $130. Man issues would be anything related to a issue with the phone not physical damage basically. screen goes out, button doesnt work, wont charge (my issue) ect.
Click to expand...
Click to collapse
alright thanks man, you think theyll let me get through it with the power issues the sensation has been getting? oh and did they make you send in your sensation?
As long as there is no physical or water damage they have to do a warranty on it, and yes you send in the old one
Sent from my Sensation using Tapatalk
Where did you buy the phone from?
Sent from my Sensation using Tapatalk
Question
mikeschevelle said:
As long as there is no physical or water damage they have to do a warranty on it, and yes you send in the old one
Sent from my Sensation using Tapatalk
Click to expand...
Click to collapse
How long ago did you purchased your Sensation ? I'm Wondering if I’m still covered under warranty since I've been having few issues … I got mine the day it came out on T-Mobile USA since i was kinda waiting for it already...
Your covered, you get a year warranty
Sent from my Sensation using Tapatalk
Related
So I had to do a claim because my charger port is shot and they don't have any 3Ds to send me. I went ahead and had the phone shipped because I neeeeeed my phone, but I'm pretty upset. Am I totally screwed with a pos Samsung or do I have any options ? Buying a new phone full price isn't possible right now but I am thinking about switching carriers
Sent from my PG86100 using xda premium
After my 3rd evo I'm kinda done with HTC for a while. Plenty of development activity over there.
Rippley05 said:
So I had to do a claim because my charger port is shot and they don't have any 3Ds to send me. I went ahead and had the phone shipped because I neeeeeed my phone, but I'm pretty upset. Am I totally screwed with a pos Samsung or do I have any options ? Buying a new phone full price isn't possible right now but I am thinking about switching carriers
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
The E4GT is probably going for more than the 3D right now on ebay and stuff. Call Sprint retentions, have them give you an upgrade, sell your sammy and buy the evolte at $200. Make it happen
fpineda101 said:
The E4GT is probably going for more than the 3D right now on ebay and stuff. Call Sprint retentions, have them give you an upgrade, sell your sammy and buy the evolte at $200. Make it happen
Click to expand...
Click to collapse
I'll try that, I'm not too optimistic about it tho lol.
Sent from my PG86100 using xda premium
i might try this as well....$100 for that phone is a good deal...my charge port is about gone too. and i wouldnt call the sgs2 a POS phone. it was one of the best android phones out. its better than the evo3d IMO. did you do this online or did you call in?
I'd trade phones with you...
Sent from my PG86100 using Tapatalk 2
It's all good, I went to at&t and bought the only one-x Best Buy had..I guess it somehow didn't get stuck in customs? I'm not sure
I have 30 days to decided if I wanna keep it, I'm disappointed..but I will sell the Epic 4G touch if anyone is interested. PM me.
I pm you....
Sent from my PG86100 using XDA
My plan is to do this when the LTE comes out. It should work. I know some people get their 3Ds that way.
Sent from my ICS lovin 3D!!!
If I've helped you in any way... hit the "Thanks" button.
Is this still valid?
Sent from my PG86100 using XDA
I'd be more than willing to trade. Marylander here.
EDIT: Ooops. Didn't read the comments.
Rippley05 said:
So I had to do a claim because my charger port is shot and they don't have any 3Ds to send me. I went ahead and had the phone shipped because I neeeeeed my phone, but I'm pretty upset. Am I totally screwed with a pos Samsung or do I have any options ? Buying a new phone full price isn't possible right now but I am thinking about switching carriers
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
OP, can you verify if you received a new or refurbished E4GT?
I am going to have to file a claim because I messed up my 3d pretty bad and i'm curious as to what I may be getting.
I'd like to add here if it's not too late; the Epic Touch 4G is a fantastic phone. I strongly recommend you play with it a bit before getting rid of it.
starplaya93 said:
OP, can you verify if you received a new or refurbished E4GT?
I am going to have to file a claim because I messed up my 3d pretty bad and i'm curious as to what I may be getting.
Click to expand...
Click to collapse
I am in the same boat as well. I've cracked my second Evo 3D within 2 months of each other. I haven't cracked any of my previous phones over the past 9 years, but I've had bad luck with my 3D lol. I am also about to drop Sprint for Verizon due to coverage at and near my house, basically non-existant. I moved from Hawaii to DC because of being Military and where I am at now sucks big time. I've been here for a while and have tried the airwave thing, but my area sucks in general. I have a Verizon blackberry for work and it always has reception where my Evo and Evo3D does not. Also, has anyone else had this happen to them?
starplaya93 said:
OP, can you verify if you received a new or refurbished E4GT?
I am going to have to file a claim because I messed up my 3d pretty bad and i'm curious as to what I may be getting.
Click to expand...
Click to collapse
Curious as well.
Wait a month try to sell the epic for 300. Then u might be able to find an evo on craigslist for 400.
Sent from my PG86100 using xda premium
Cloaker said:
Curious as well.
Click to expand...
Click to collapse
Alright guys. Just for ****s and giggles I went on phoneclaim.com and filed a claim. Didn't follow through all the way but they said I would get an evo3dpur purple as my replacement and it was on back order and could take up to 3 days to get it. I never knew it came in purple and I wonder what OS it would come with.
Sent from my PG86100 using XDA
My EVO 3D has been out of commission for 2 days now. They said I won't be able to get one in my hand until at the earliest, Thursday of next week. They won't do ANYTHING for me.
eXplicit815 said:
My EVO 3D has been out of commission for 2 days now. They said I won't be able to get one in my hand until at the earliest, Thursday of next week. They won't do ANYTHING for me.
Click to expand...
Click to collapse
Damn dude. That sucks.
Sent from my PG86100 using XDA
eXplicit815 said:
My EVO 3D has been out of commission for 2 days now. They said I won't be able to get one in my hand until at the earliest, Thursday of next week. They won't do ANYTHING for me.
Click to expand...
Click to collapse
Same here. Mine since monday. Wont get one until next week on Wednesday
While testing out some lighting I handed the phone to a friend to see how well the camera handles different types of lighting. Needless to say it slipped out of his hands when he jumped from a wasp frightening him. Drop from a little higher than waist high, but it did slide a little. Touch screen still works, but some pieces of glass did fall off (it chipped in layers- there's still glass just seems to be missing the top layer on some parts of the crack.
Photos to be up soon just got my replacement from asurion in ~3 days (was quoted 10-14). It's also new not a refurb . Otterbox on its way also.
Most surprising part was how badly the edge got muffed up was expecting the metal (aluminum?) piece to be a little harder and not this soft.
Focus goes really bad here sorry. The next one shows the crack went all the across the screen I think it spread after a day.
This one shows how badly the bezel got scratched up.
And the phone barely fits in the asurion envelope
All these drop reports which I blame the smooth metal makes me feel good I bought a case day of purchase
Sent from my EVO using xda premium
ckoadiyn said:
All these drop reports which I blame the smooth metal makes me feel good I bought a case day of purchase
Sent from my EVO using xda premium
Click to expand...
Click to collapse
It was my fault for handing the phone to a friend without any protection on it . Although the back is pretty smooth I like to blame the thinness of the phone.
chococrazy said:
It was my fault for handing the phone to a friend without any protection on it . Although the back is pretty smooth I like to blame the thinness of the phone.
Click to expand...
Click to collapse
Lol maybe also ur pics are small and highly pixelated
Edit well in the xda app anyways....
Sent from my EVO using xda premium
ckoadiyn said:
Lol maybe also ur pics are small and highly pixelated
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Didn't have my dslr handy and couldn't get my new El Tevo to focus for its life...
They shouldn't be too small try clicking on them they're thumbnails.
Thanks for sharing and I'm happy to hear the insurance handled your claim so quickly. I am also thankful for these pictures as they made me extra assured that having a case and screen protector on is a good choice for me.
Oh and for those wondering it was a garage floor- smooth concrete no epoxy on it or anything.
chococrazy said:
Didn't have my dslr handy and couldn't get my new El Tevo to focus for its life...
They shouldn't be too small try clicking on them they're thumbnails.
Click to expand...
Click to collapse
Yeah its just the xda app n even clicking on them they are the smw in browser they just open up n pics look fine.
Sent from my EVO using xda premium
How much was the deductible? 100 or 150? Cuz I heard it was suppose to raise due to the LTE being new
Sent from my HTC Sensation Z710a using xda premium
alfamega190 said:
How much was the deductible? 100 or 150? Cuz I heard it was suppose to raise due to the LTE being new
Sent from my HTC Sensation Z710a using xda premium
Click to expand...
Click to collapse
$100.
I called sprint before setting up the claim on phoneclaim to make sure because I too thought it was $150. Didn't want to muck anything up by asking about the $150. But still it's amazing how the asurion guy quoted sprint (who then told me) I'd get it within 10-14 days because they had no stock but instead got it in 3.
EDIT:
Just said bye to the old El Tevo it went out to the mail today.
Prices go up 6/17.
Attachment is from androidcentral. I would provide a link....but I'm under 10 posts.
pharaoh0 said:
Prices go up 6/17.
Attachment is from androidcentral. I would provide a link....but I'm under 10 posts.
Click to expand...
Click to collapse
Yup seems to right just found this
:
http://community.sprint.com/baw/thread/88792
chococrazy said:
Yup seems to right just found this
:
http://community.sprint.com/baw/thread/88792
Click to expand...
Click to collapse
Those are unbelievable prices. I guess Sprint is tired of getting ripped off by people lieing and saying there phone got stolen/lost and selling them on eBay. Oh well screw TEP and now I'm rockin Gocare.com.
SENT FROM MY EVO 4G LTE!!!
I wish Sprint and Asurion would change the pricing based on past usage of the program. If you haven't replaced a phone in X months/years, then you should get Y% off of your premium/deductible. I am debating another option because $11/mth is just ridiculous.
xbmoyx said:
Those are unbelievable prices. I guess Sprint is tired of getting ripped off by people lieing and saying there phone got stolen/lost and selling them on eBay. Oh well screw TEP and now I'm rockin Gocare.com.
SENT FROM MY EVO 4G LTE!!!
Click to expand...
Click to collapse
I'm not sure that was the case. The esn certainly would be flagged and if it was an issue, the person selling it could easily be traced, insurance fraud style.
I agree tho, the prices are silly. I'll likely be dropping TEP as well
Sent from my EVO using xda premium
Rippley05 said:
I'm not sure that was the case. The esn certainly would be flagged and if it was an issue, the person selling it could easily be traced, insurance fraud style.
I agree tho, the prices are silly. I'll likely be dropping TEP as well
Sent from my EVO using xda premium
Click to expand...
Click to collapse
If not insurance fraud if the phone was stolen can't it be tracked and someone arrested? There are EVO LTEs on eBay already with Bad ESNs.
SENT FROM MY EVO 4G LTE!!!
Lol, ok that is good. Well I'm a lot happier now to see that the price is still 100.
Sent from my HTC Sensation Z710a using xda premium
Rippley05 said:
I'm not sure that was the case. The esn certainly would be flagged and if it was an issue, the person selling it could easily be traced, insurance fraud style.
I agree tho, the prices are silly. I'll likely be dropping TEP as well
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Even with a bad ESN the phone is worth something. Plus from what I've read a lot of people claim the phone as lost or stolen in the insurance claim for things like cracked screens wait ~30 days then post it up for sale or call and claim they found it and try to get it taken of the esn blacklist... Also suprsingly the asurion envelopes don't have tracking #s...
pharaoh0 said:
I wish Sprint and Asurion would change the pricing based on past usage of the program. If you haven't replaced a phone in X months/years, then you should get Y% off of your premium/deductible. I am debating another option because $11/mth is just ridiculous.
Click to expand...
Click to collapse
I think another good option would be a discount for users who buy tough cases like an otterbox
Sent from my EVO using XDA
What other options do we have for insurance? I'd like to look at other options because I'm sick of sending Sprint more and more money for them to take perks away.
I called Asurion for a replacement for an evo 3d. They said they don't have any in stock anymore and they wanted to give me the OG Evo. I told them no, so now they offered the Motorola photon. Should i take that? Has anyone received a better phone?
Sent from my PG86100 using xda app-developers app
Haven't people been getting the Epic 4G Touch for it?
Only accept equal or better value. Anything less talk with a Supervisor. And if that doesn't work, call another time or another day until you get what you want.
oohaylima said:
Only accept equal or better value. Anything less talk with a Supervisor. And if that doesn't work, call another time or another day until you get what you want.
Click to expand...
Click to collapse
Agreed. I work in this area, just keep asking for someone higher.
Why do people call assuron? If it is hardware defect take it to a coorporate store and get replacement. What was the reason u were asking for a replacement?
To answer your question I wouldn't take it. I would take a epic touch 4g maybe but no photon.
Sent from my PG86100 using xda app-developers app
I took the photon a while back. I was very disappointed.
Why do people call assuron? If it is hardware defect take it to a coorporate store and get replacement. What was the reason u were asking for a replacement?
Click to expand...
Click to collapse
Correct, IF it's a hardware defect. If the phone is lost, stolen, dropped in water, etc, you have to go through Asurion.
surrealmethod said:
I called Asurion for a replacement for an evo 3d. They said they don't have any in stock anymore and they wanted to give me the OG Evo. I told them no, so now they offered the Motorola photon. Should i take that? Has anyone received a better phone?
Sent from my PG86100 using xda app-developers app
Click to expand...
Click to collapse
I got a E4GT from them almost 2 months ago, but I hear that they're even backordered too, a user over in those forums reported that he had filed a claim to replace his damaged E4GT & they tried to offer him a Evo 4G Design & he turned it down because its not as close a comparable device for his E4GT, but in all fairness the Photon is comparable to the 3D, but if you're able to somehow get a E4GT then get that.
Sent from my SPH-D710 using Tapatalk 2
They offered me the OG too and told me to get it, and wait a few days for the 3D to get in stock, then they'd ship the 3D. I would have taken the photon though.
Sent from my PG86100 using xda app-developers app
Wonder what's going to happen when they run out of OG Evo's now. They going to offer Motorola StarTac's. WTF
uh60james said:
Wonder what's going to happen when they run out of OG Evo's now. They going to offer Motorola StarTac's. WTF
Click to expand...
Click to collapse
Hey, StarTacs were awesome. I never had issues with poor call quality on that beast. Great reception everywhere due to its high tech telescoping antenna.
Read, Search, Read again, ... Then Ask with Tapatalk 2
no sorry no startracs but i did have them tell me when my brother called in about getting his ip830w replaced they still have those in stock lol
Any updates as to what asurion is sending out these days? Cracked my screen and don't really want an sgs2...
Sent from my PG86100
I would absolutely take the Photon. It is better than the Epic Touch and any EVO until the LTE EVO. The Photon is one of the best phones to be released.
Sent from my EVO using xda premium
As would I... However I don't think they'd be sending us that new stuff.... More than likely if not the 3d then the sgs 2 but hell I'd almost take the old photon over that pos. I have no desire to get an lte phone until they get it near me. Last I heard Columbus Ohio isn't even on the roadmap yet.
Sent from my PG86100
Just tried to see what they were offering.....for me they were offering another 3D as replacement.
Awesome. I think I'm one of the few that doesn't actually want the sgs2. Too big and battery life doesn't compare. I never really saw the speed difference to be that big either
Sent from my PG86100
a buddy of mine told me that if you currently own a tbolt and call Verizon Wireless complaining about certain issues, they replace it with a Rezound. Has anyone heard anything about this?
If you get your Thunderbolt replaced for valid insurance purposes, they will replace it with a rezound since most, but not all, Verizon stores are out of Thunderbolts.
Some times, though, you won't be offered a rezound. Rather, you may get offered a LG Revolution... which sucks.
There is a post about it here:
http://forum.xda-developers.com/showthread.php?t=1798026
Sent from my ADR6400L using xda premium
You have to push a little if they don't offer it. We got my wife's Charge replaced with a Rezound last night. Took some prodding, they wanted to offer a Stratosphere or Spectrum or Nexus. When we pushed, they offered the Rezound or Bionic as well.
Just had my Thunderbolt replaced for a broken screen through the insurance of Verizon and I still got a Tbolt for a replacement . Guess they found some more.....
imagelost said:
Just had my Thunderbolt replaced for a broken screen through the insurance of Verizon and I still got a Tbolt for a replacement . Guess they found some more.....
Click to expand...
Click to collapse
Same here. When I talked to the Rep at Asurion about my phone (sucky data connection) I hinted about the rezoned replacement. He told me that they have plenty of TBs around. Which is fine, I like the TB when it's working, with a good ROM it doesn't really matter what the phone is to me.
enzonix said:
Same here. When I talked to the Rep at Asurion about my phone (sucky data connection) I hinted about the rezoned replacement. He told me that they have plenty of TBs around. Which is fine, I like the TB when it's working, with a good ROM it doesn't really matter what the phone is to me.
Click to expand...
Click to collapse
They have new bolts around for insurance reasons good luck with new under extended warranty provision
Sent from my ADR6400L using xda premium
scottthreet32 said:
They have new bolts around for insurance reasons good luck with new under extended warranty provision
Sent from my ADR6400L using xda premium
Click to expand...
Click to collapse
Hi,
What is this new provision you speak of?
Thanks,
Bryan
trapperjohn said:
Hi,
What is this new provision you speak of?
Thanks,
Bryan
Click to expand...
Click to collapse
It's not new sorry
What i mean is you want a new bolt smash the one you have
Vzw will not give new under warranty u will keep getting a clnr for defective phone
I have asked many times keep getting junk
Sent from my ADR6400L using xda premium
trapperjohn said:
Hi,
What is this new provision you speak of?
Thanks,
Bryan
Click to expand...
Click to collapse
I think he's talking about my phone being replaced under the phone insurance program (Asurion). This is my 3rd TB from them so I think it's paid off. It's the first phone I bought insurance on and I'm glad I did. Having to cough up several hundred dollars for a new phone would suck.
Edit: Looks like they are out of refurbs at Asurion. I got a brand spanking new TB yesterday. It works beautifully (for now) I'm going to let it sit stock for a few days to make sure but then Jester's ICS will be on there in no time.
enzonix said:
I think he's talking about my phone being replaced under the phone insurance program (Asurion). This is my 3rd TB from them so I think it's paid off. It's the first phone I bought insurance on and I'm glad I did. Having to cough up several hundred dollars for a new phone would suck.
Edit: Looks like they are out of refurbs at Asurion. I got a brand spanking new TB yesterday. It works beautifully (for now) I'm going to let it sit stock for a few days to make sure but then Jester's ICS will be on there in no time.
Click to expand...
Click to collapse
I'm bought ready to do the new route
Smashing phone will cost me money that I don't have
Sent from my ADR6400L using xda premium
Tiezane said:
You have to push a little if they don't offer it. We got my wife's Charge replaced with a Rezound last night. Took some prodding, they wanted to offer a Stratosphere or Spectrum or Nexus. When we pushed, they offered the Rezound or Bionic as well.
Click to expand...
Click to collapse
Galaxy nexus if so I would have taken. That phone has amazing ROMs
Sent from my Liquid ICS HTC Thunderbolt
jonah1234 said:
Galaxy nexus if so I would have taken. That phone has amazing ROMs
Sent from my Liquid ICS HTC Thunderbolt
Click to expand...
Click to collapse
I wonder if they're more accomodating with business accounts. My company pays for my phone.
I have a replacement tbolt on the way from Verizon. As of 9-31. They have plenty on hand I was told. My LCD screen is dying.
Sent from my ADR6400 using xda app-developers app
If you had the option, would you choose the Nexus or the Rezound??
Id take a rezound. Besides slow updates, i like the build quality of htc phones
Sent from my ADR6400L using xda app-developers app
boyer61 said:
If you had the option, would you choose the Nexus or the Rezound??
Click to expand...
Click to collapse
The Rezound. Personal preference, but the big part for me is the SD card. Yes, the Nexus has a slightly larger screen, and is, well, a Nexus device, but overall I just really have liked HTC's devices.
http://www.phonearena.com/reviews/Verizon-Galaxy-Nexus-vs-HTC-Rezound_id2938 for a comparison of the two....
boyer61 said:
If you had the option, would you choose the Nexus or the Rezound??
Click to expand...
Click to collapse
Very hard decision for me. Both phones are awesome. I think I would go with the rezound because Ik if I got the galaxy nexus I would miss having an HTC device. Although I do love the galaxy nexus
Sent from my Liquid ICS HTC Thunderbolt
Nexus for me. Google knows how to give support unlike HTC. bah.
I know this was already answered but I thought I would share my (almost) awesome experience. Went into Big Red last week with my dead bolt. Employee took me through the crap troubleshooting process and set up the replacement order. Come to find out the order was for a GS3. Would have been sad to leave the amazing bolt community but hey, it's a new phone. Anyways, I get the package and low and behold... It's a friggin LG Lucid Went back to Verizon and eventually got another bolt. Just goes to show you never know what these guys will do.
JohnyHumpergood said:
I know this was already answered but I thought I would share my (almost) awesome experience. Went into Big Red last week with my dead bolt. Employee took me through the crap troubleshooting process and set up the replacement order. Come to find out the order was for a GS3. Would have been sad to leave the amazing bolt community but hey, it's a new phone. Anyways, I get the package and low and behold... It's a friggin LG Lucid Went back to Verizon and eventually got another bolt. Just goes to show you never know what these guys will do.
Click to expand...
Click to collapse
Next time use this,might want to log in first.all ways know whats up,learn by do u
https://wbillpay.verizonwireless.com/vzw/secure/orderhistory/viewOrderHistory.action
Sent from my ADR6400L using xda premium
Will AT&T warranty services replace my phone for a hardware defect?
I've had my phone since release and the glass is raised on the left. At first it was something I could deal with but it actually seems to be getting worse. I feel it every time I pull down for notifications.
It's been too long to get a replacement from the store I bought it from so I'm wondering if AT&T will help me.
gunnyman said:
Will AT&T warranty services replace my phone for a hardware defect?
I've had my phone since release and the glass is raised on the left. At first it was something I could deal with but it actually seems to be getting worse. I feel it every time I pull down for notifications.
It's been too long to get a replacement from the store I bought it from so I'm wondering if AT&T will help me.
Click to expand...
Click to collapse
I am pretty sure they will. Call up AT&T and complain about it. They more than likely will send you a replacement unit.
Well it took an hour on the phone with AT&T in conjunction with getting HTC on the line, but I'm getting a new phone.
Here we go...
Sent from my HTC One using xda premium
Lol.
gunnyman said:
Lol.
Click to expand...
Click to collapse
Yeah apparently HTC has had a ton of these hardware defects and warranty covers all of them. A rep said that if you notice one, call right away.
Ima call tomorrow. The gap on top has progressively gotten worse since I've had my phone.
Sent from my HTC One using xda app-developers app
Hey gunny, when you called Att did you go through warranty or insurance?
Sent from my HTC One using xda app-developers app
spitfire2425 said:
Hey gunny, when you called Att did you go through warranty or insurance?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Warranty
Insurance said I had to pay $200. I'm gonna call again and talk to warranty.
Sent from my HTC One using xda app-developers app
start by asking is manufacturer defects are covered by warranty. Describe the situation.
They said I have to send it into HTC to get it repaired instead of getting a new phone.
Sent from my HTC One using xda app-developers app
spitfire2425 said:
They said I have to send it into HTC to get it repaired instead of getting a new phone.
Sent from my HTC One using xda app-developers app
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bummer. Guess I got lucky
gunnyman said:
bummer. Guess I got lucky
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i guess so. im ruu-ing it now and gonna try to send it in tomorrow.
Could always call and talk to someone different.. worked for me in the past when I had my captivate that got replaced 5 times in a year before switching to an inspire at no cost to me..
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I'm not gonna bother with it. I'm just gonna send it in and be done with it.
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One more time, since it seems it's never clear:
Warranty is for DEFECTS, like the gaps, raised screens, etc.
INSURANCE is for **** that you do to your phone, like a broken screen, liquid damage, fire, theft, etc.
AT&T covers your phone with a 1 year warranty regardless of if you have insurance or not. The insurance extends the warranty past the 1 year though.
spitfire2425 said:
They said I have to send it into HTC to get it repaired instead of getting a new phone.
Sent from my HTC One using xda app-developers app
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Next time get their name and speak to a manager. They either didn't understand the problem, or were spreading false information.
spitfire2425 said:
i guess so. im ruu-ing it now and gonna try to send it in tomorrow.
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I don't think you should do that. You said you called AT&T, but I was told by the repair department that going to a store and reporting your problem would get you a new phone.
That's not always the case. Every time I've gone to the store after the initial return period has expired, I'm told I have to deal with warranty services. In fact I have had sales reps in the store call them for me. Store reps have little to no power unless you are dealing with a store with a repair center on site. There isn't one of those within a hundred miles of me, so I just call warranty services.
Btw. New phone arrived yesterday and it doesn't have any problems.
JacksonS918 said:
I don't think you should do that. You said you called AT&T, but I was told by the repair department that going to a store and reporting your problem would get you a new phone.
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Absolutely not. Maybe if it's a repair center (which are relatively rare), but outside of those shops all AT&T warranty work is done over the phone.