After all the promises asus gave us and the rumors of wifi defect and talk of design flaws making wifi weak, how will you feel about asus if its all true but they decided to just ship them out anyways?
Return it to where you got it
You will be dealing with ASUS for a RMA ...
Are you serious? I mean really..? If the shop doesn't want to trade it for you then you send it to Asus, and they will fix it for you. That's kinda logical, right?
jzen said:
Just wondering what you would do if you got your prime and it has defects?
I will be really mad if it happends to me, I ordered from gamestop so no returning or exchanges. What are your thoughts on this?
Click to expand...
Click to collapse
Not understanding your question... What would you do with ANY product that has defects? If you buy from somewhere without a return policy, then you take advantage of the manufacturer warranty.
What else would you expect to do? I mean, other than being angry at yourself for buying from a retailer without a return policy...
The Asus RMA center (in TX anyway, which is where most people in the US will ship their device to) I have had pretty good experience with. They typically have a 1 to 2 day turn around if they have the necessary parts for the repair. I sent my original TF there a couple months back for a screen/lcd defect, and they did a beautiful job.
Good to know. I am in Tejas and I'm buying a product with a good possibility for defects from a retailer with no return policy(GS).
Kill myself.
smash on ground, feel remorseful, give another shot, save $500, buy another, find defect, smash on ground, feel remorseful, give another shot, save $500, buy another, find defect, smash on ground, feel remorseful, give another shot, save $500, buy another, find defect, smash on ground, feel remorseful, give another shot, save $500, buy another, find defect, smash on ground, feel remorseful, give another shot, save $500, buy another, find defect, smash on ground, feel remorseful, give another shot, save $500, buy another, find defect, yada, yada
Bimboy said:
smash on ground, feel remorseful, give another shot, save $500, buy another, find defect, smash on ground, feel remorseful, give another shot, save $500, buy another, find defect, smash on ground, feel remorseful, give another shot, save $500, buy another, find defect, smash on ground, feel remorseful, give another shot, save $500, buy another, find defect, smash on ground, feel remorseful, give another shot, save $500, buy another, find defect, smash on ground, feel remorseful, give another shot, save $500, buy another, find defect, yada, yada
Click to expand...
Click to collapse
Instead of smashing it on the ground you could always give it to me.
OMG, PRIME HURRY UP, these threads are getting more useless by the minute
xGary said:
Kill myself.
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Click to collapse
That made me laugh out loud.
aawshads said:
OMG, PRIME HURRY UP, these threads are getting more useless by the minute
Click to expand...
Click to collapse
Agree......
If you receive anything purchased over the Internet and it has a fault your line of communication lays with the seller.
In the UK you are protected under the Distant Selling Regulation (updated July 2010).
The Distance Selling Regulations were passed to protect consumers when they shop online or enter into other contracts at a distance from the supplier. The rationale for giving consumers special protection in such deals is that the consumer does not have the benefit of meeting face-to-face with the supplier and inspecting the goods or services offered for sale.
So, simply send it back and either demand a full refund (including postage) or ask for a replacement.
DO NOT ALLOW the seller to do either of below:-
1. Pass you on to the manufacturer, again your contract is with the seller NOT the manufacturer.
2. Get you to RMA it back to the manufacturers support centre's.
If it don't work your contract and simple state of mind should shout MONEY BACK or REPLACEMENT.
End Of....
xGary said:
Kill myself.
Click to expand...
Click to collapse
ill be going down this road as well.
OH GAWD!
This made it to 2 pages?
new2q9c said:
This made it to 2 pages?
Click to expand...
Click to collapse
Let's see if we can push it to 3!!!
Just like my crippled child, I will love it just the way it is.
jamesey10 said:
Just like my crippled child, I will love it just the way it is.
Click to expand...
Click to collapse
I'll wrap it in a bag and throw it in a river...
wynand32 said:
I'll wrap it in a bag and throw it in a river...
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i audibly lol'ed
Related
Check it out...
Nice durability review. The NT haters gotta step up their game now...
Nice? The problem with face-down concrete drop test is not a real daily situation. No one in their right mind would spent $200 and not wrap a case on it before bring it outside.
You can make an argument for a worst case scenario, otherwise, the comparison test drop means little to me.
lanceot said:
Nice? The problem with face-down concrete drop test is not a real daily situation. No one in their right mind would spent $200 and not wrap a case on it before bring it outside.
You can make an argument for a worst case scenario, otherwise, the comparison test drop means little to me.
Click to expand...
Click to collapse
I don't put cases on any of my phones or tablets. I also don't drop them though.
lanceot said:
Nice? The problem with face-down concrete drop test is not a real daily situation. No one in their right mind would spent $200 and not wrap a case on it before bring it outside.
You can make an argument for a worst case scenario, otherwise, the comparison test drop means little to me.
Click to expand...
Click to collapse
Face down? Yes, this is how i broke my Gtab a few weeks ago. Carrying too much and it landed face down on wood floor. Cracked the glass but good, which looks like same setup as KF. It still runs, and I'll use it in the kitchen for recipes. Put a screen protector on to keep the glass out of my fingers lol. Anxiously awaiting the arrival of my NT. As you can imagine, I've already bought a case for it. Would truly like to avoid having to relearn this lesson.
I'm glad there is a protection plan available for the Nook Tablet. 2nd day of ownership of my new Nook Tablet I grabbed it from my table and it slipped out of my hand and slid across the wood floor. It cracked the top 25-30% of the display. There were no scratches just the cracked display. I think when it slid the glass portion must have hit the molding where the wood floor meets the carpet. A screw head was just sticking up enough for it to have caused the damage. Judgiung by the video i think I would done even more damage if I had the Kindle Fire.
I now have a case and a screen protector and the protection plan. That is a fair amount of extra money but for me it should protect my investment well for the next two years. I haven't actually gotten a replacement yet but I figure I will wait a week and get my other accidents out of the way.
lanceot said:
Nice? The problem with face-down concrete drop test is not a real daily situation. No one in their right mind would spent $200 and not wrap a case on it before bring it outside.
Click to expand...
Click to collapse
No one buys a case or cover to put on their devices, the face-down drop test is a real possibility in the life of every tablet owner.
An inexpensive eBay case is probably a good idea and cheap protection for around $10. I always have my tablets in a case when I'm moving about and I take it out when I'm sitting or laying down. It also makes easier to resell when it doesn't have a bunch of scratches, which a case prevents from happening.
Otterbox makes the most protective case for the Nook. I've had one for my NC since day one since my kids like to throw stuff like tablets around.
The drop test is absolutely real world. I know many people with iPhones or iPads who refuse to put cases on them because they are too "pretty". A couple have dropped them and destroyed the screen when they landed screen side down on a pebble.
I also meant to mention I had the "borders" free coupon for the nook tablet protection plan, so i have a little extra peace of mind there lol
http://www.skinomi.com/nooktablet.html
These were posted in the accessories section, I'm looking at the Dark Wood version.
The drop test is absolutely real world. I know many people with iPhones or iPads who refuse to put cases on them because they are too "pretty". A couple have dropped them and destroyed the screen when they landed screen side down on a pebble.
Click to expand...
Click to collapse
That's what insurance is for. Haven't used a case since... my Droid Eris I think.
Sent from my iPhone using Tapatalk
what insurance would you put on a nook tablet?
Insurance
Insurance I recommend is set up a savings account and call it Gadget Maintenance.
Put $10 a month in, every month.
If something bad happens, you will have the cash to fix it.
If nothing bad happens in two years or so, you will have the cash for a nifty replacement.
Try that with money wasted on an Extended Warranty.
bigdessert said:
what insurance would you put on a nook tablet?
Click to expand...
Click to collapse
Talk to your home insurance company for the tablet. For an iPhone, AppleCare+. There are also many third party providers out there for 100/yr or so.
Sent from my Nook Tablet using Tapatalk.
I know there is squaretrade, etc out there, but I just assumed if you pay for a $40 warranty for 2 years and your device breaks, don't they have the option to just refund your $40? I am not going to give a company $40 of mine just to let them sit on it and give it back after a year when I break my device.
Does anyone out there have real world claim experience with squaretrade or the like when a device is actually broken and you have to file a claim with them?
bigdessert said:
I know there is squaretrade, etc out there, but I just assumed if you pay for a $40 warranty for 2 years and your device breaks, don't they have the option to just refund your $40? I am not going to give a company $40 of mine just to let them sit on it and give it back after a year when I break my device.
Does anyone out there have real world claim experience with squaretrade or the like when a device is actually broken and you have to file a claim with them?
Click to expand...
Click to collapse
No, Squaretrade will refund you for the full price of what you paid for the item, even if it breaks 2 years after you buy it.
^ real world experience
Not to mention Squaretrade is extremely easy to deal with and is basically no questions asked.
bigdessert said:
I know there is squaretrade, etc out there, but I just assumed if you pay for a $40 warranty for 2 years and your device breaks, don't they have the option to just refund your $40? I am not going to give a company $40 of mine just to let them sit on it and give it back after a year when I break my device.
Does anyone out there have real world claim experience with squaretrade or the like when a device is actually broken and you have to file a claim with them?
Click to expand...
Click to collapse
Had an LED TV insured through them. When it kicked the bucket about a year into its life I gave them a call, set up the claim, three days later they send people over to pick up the busted TV (for free) and I get a check for the full price I paid for the TV a year ago.
Smoothest warranty claim I've ever had to deal with.
That was painful to watch, I did not enjoy it.
Sent from my HTC Glacier using xda premium
lanceot said:
Nice? The problem with face-down concrete drop test is not a real daily situation. No one in their right mind would spent $200 and not wrap a case on it before bring it outside.
You can make an argument for a worst case scenario, otherwise, the comparison test drop means little to me.
Click to expand...
Click to collapse
I don't have a case on any of my devices, My Nook Touch, Nook Tablet, Nintendo 3DS, Samsung Focus. Cases ruin the look and in most cases in this day and age tech is replaced every two years regardless.
My wife and I will be looking to renew our unlimited contract and we're going with the rezound. Since replacing these phones (as a result of loss or damage) is becoming increasingly expensive, I'm looking to see which vendor has the best insurance package. Can anyone shed some light on what's available? I don't mind spending an extra $50 for the device (for example Best Buy at $300 vs. Amazon at $250) if the insurance will protect us better.
What insurance has the community gone with to minimize replacement expenses in the case of a lost, stolen or broken device? And please don't say "just don't lose or drop your phone."
Thanks!
JTF2007 said:
My wife and I will be looking to renew our unlimited contract and we're going with the rezound. Since replacing these phones (as a result of loss or damage) is becoming increasingly expensive, I'm looking to see which vendor has the best insurance package. Can anyone shed some light on what's available? I don't mind spending an extra $50 for the device (for example Best Buy at $300 vs. Amazon at $250) if the insurance will protect us better.
What insurance has the community gone with to minimize replacement expenses in the case of a lost, stolen or broken device? And please don't say "just don't lose or drop your phone."
Thanks!
Click to expand...
Click to collapse
I just was doing some research about this also since I was not happy with my experience with Asurion. After looking around I found "Securranty" that insures phones also. Doesn't matter to them where you buy the device. They claimed on the call with me they will still warranty an unlocked phone. The price seemed fair and I couldn't find anything bad about the company while digging around which seemed crazy. Couple things that should be noted is they are fairly new so they just started retailing insurance like 2 years ago. Probably why there isn't much feedback on their service. Also they do have deductibles that should be looked at (the size of the deductible depends on the claim). You can find all that info on their website. I have never used this company before but I am insuring my Rezound through them.
you should look into squaretrade as well.
I know this might not be the most cost effective choice and I'm still open to change but... I use Verizon's full insurance coverage (mostly through Asurion) because if I have mechanical failure, I can just bring it to a Verizon store and get a replacement on the spot (at least that's my understanding).
As for loss/theft, I have to depend on Asurion. I have had one experience with them many years ago and it was fine. Although, I don't know my deductible but I'm sure it's high.
That's my arrangement now.
Best Buy has black tie. Kind of like Asurion but no deductible.
Shahaed said:
Best Buy has black tie. Kind of like Asurion but no deductible.
Click to expand...
Click to collapse
What is the monthly payment?
nrfitchett4 said:
you should look into squaretrade as well.
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Click to collapse
Ok, I checked Squaretrade. It looks like $124 for two years for any Android phone. That's $5.17/month. I am paying $7/month so that's a $1.84 savings. It pans out to saving about $44 over 2 years.
That's a reasonable savings but ... it says it pays for 100% of repairs. Where do you get a phone repaired? (I hope that's not too stupid of a question)
PaulQ602 said:
Ok, I checked Squaretrade. It looks like $124 for two years for any Android phone. That's $5.17/month. I am paying $7/month so that's a $1.84 savings. It pans out to saving about $44 over 2 years.
That's a reasonable savings but ... it says it pays for 100% of repairs. Where do you get a phone repaired? (I hope that's not too stupid of a question)
Click to expand...
Click to collapse
Yea, but it also says 100$ replacement fee, which means if you replace it once, your paying the same for 2 replacements through verizon. So technically you aren't saving any money... just food for thought.
---------- Post added at 01:27 AM ---------- Previous post was at 01:25 AM ----------
Coverage Details
2 years of coverage: The SquareTrade Smartphone warranty covers your Smartphone for up to 2 years, starting on the date of purchase.
Covered Issues: Both accidents (e.g., broken screen or other damage through drops AND liquid damage including full immersion) and out-of-warranty normal use failures (e.g.,hardware failures or malfunctions) are covered. We do not cover loss, theft, willful damage or damage occurring through gross misuse.
Deductible: A $99 Deductible applies to all claims.
Repair or Replacement: Based on what happened to your Smartphone, we will let you know if it's suitable for repair, otherwise we will arrange a replacement option.
Older Smartphone: This coverage is restricted to Smartphones purchased in the last 30 days. Older Smartphones can still be covered through the SquareTrade App.
Our 5-day service guarantee: We will replace OR fix and ship back your Smartphone within 5 business days of receiving it at the depot. If it takes longer, let us know and we'll be happy to refund the cost of your warranty.
Warranty Terms & Conditions
SquareTrade Android Warranties are underwritten by Wesco Insurance Company, an AmTrust Group Insurance Company rated A (Excellent) by A.M. Best.
This is strait from their page. It says they don't cover lost or stolen phones either. I would stay away from them and try with securranty. They seem to be a better deal. Or stay with asurion.
I think that fact that Securranty says they will replace an unlocked phone is a big deal and should be a consideration. I'm not positive but from what I could find the other companies don't say they will do that.
There are a lot of coupons for squaretrade that will save you 30%. Just google it.
drynyks said:
I think that fact that Securranty says they will replace an unlocked phone is a big deal and should be a consideration. I'm not positive but from what I could find the other companies don't say they will do that.
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Click to collapse
I think you might be thinking about warranty service, not insurance. I've never had a problem with insurance replacing something that wasn't covered under warranty service(water, physical damage, etc).
I've gotten Square Trade for other items, never had to file a claim, but for phones they barely cover anything and with their deductible I don't think it's worth it at all. I was going to go without rather than get theirs.
I might sign up for Securranty though. I've never actually lost or broken a phone so I'm hesitant to bother with insurance, but considering this is $650 to replace and I only paid a penny I might do it. Looked into Assurion and seems you have to sign up within 30 days from purchase date, I don't remember seeing that at the time of purchase. With Securranty you have up until 90 days before mfr warranty runs out but if you get accidental damage or loss/theft there's a waiting period for that.
Also, you should be able to find a coupon online for Securranty for about 10-15% off if they are still valid and working.
I spoke to Securranty today, and signed up after speaking to them for about 15 minutes. Two years cost me $150, and they gave me a coupon code for 15% off, bringing two years down to 122. They've got an A rating from the Better Business Bureau, and you can cancel anytime. They told me they'll warranty a rooted phone no problem, and showed it to me in writing on their website. As for deductibles, if there's a warranty issue related to hardware, there's no deductible and you get unlimited claims of this type. Plus, if you have 3 of the same claims for the same problem, you're eligible to have it replaced with a different phone. If you damage your phone, or even fully submerse it in water, the deductible is $50, and you are limited to 3 of these a year. If you lose your phone, or it's stolen, the deductible is $145, and you only get one of these, but that's not a problem for me, since I've never lost a phone. Just some information for those interested.
Evo4gLI said:
If you damage your phone, or even fully submerse it in water, the deductible is $50, and you are limited to 3 of these a year.
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Click to collapse
According to the Securranty website under their FAQ's>Claims FAQ>How much is my deductible?:
Accidental Damage and Handling claims (ADH): $50
Full Immerision Deductible: $145 <<-- Submerse in water
Loss and Theft claims (LT): $145
I do my business at TCC- The Cellular Connection. They have locations throughout the country so I'm sure there is one near you. Being its a third party store, they set their own prices...often offering a discount on a phone if you buy their insurance , which is $99 for two years....no monthly bill. The deductible for a NEW phone is only $40...promised brand new...when I shattered my DINC's screen, I got a brand new DINC2(*fantasizing about what future 4G HTC phone I will get for 40 bucks in the future ). The insurance covers everything, from water damage, lost/stolen/broken screen. Another thing I like about TCC is I can wheel and deal! lol...go ahead, cut em down on a cell phone case!
They also do price comparisons which is cool...I got the nexus on launch day for $185 after telling them about amazon's price...and when I exchanged the nexus for the rezound, they kept the price and simply sent me on my way with the rezound...no restocking fee either :]
to find a location - http://www.ecellularconnection.com/
not2gutta said:
I do my business at TCC- The Cellular Connection. They have locations throughout the country so I'm sure there is one near you. Being its a third party store, they set their own prices...often offering a discount on a phone if you buy their insurance , which is $99 for two years....no monthly bill. The deductible for a NEW phone is only $40...promised brand new...when I shattered my DINC's screen, I got a brand new DINC2(*fantasizing about what future 4G HTC phone I will get for 40 bucks in the future ). The insurance covers everything, from water damage, lost/stolen/broken screen. Another thing I like about TCC is I can wheel and deal! lol...go ahead, cut em down on a cell phone case!
They also do price comparisons which is cool...I got the nexus on launch day for $185 after telling them about amazon's price...and when I exchanged the nexus for the rezound, they kept the price and simply sent me on my way with the rezound...no restocking fee either :]
to find a location - http://www.ecellularconnection.com/
Click to expand...
Click to collapse
I know where a couple of those are around here. I thought they were affiliated with Sprint though. Guess I was wrong. Seems like a good deal though for sure! I might swing in one tomorrow and see what all they offer. It would be nice to switch all 4 of my lines away from Assurion. $400 up front would be nice to cut, especially when I am paying what $6.99 * 4 * 24 = $671. Does it carry over to your next device? I don't plan to have a Rezound in 2014, just saying, lol.
not2gutta said:
I do my business at TCC- The Cellular Connection. They have locations throughout the country so I'm sure there is one near you. Being its a third party store, they set their own prices...often offering a discount on a phone if you buy their insurance , which is $99 for two years....no monthly bill. The deductible for a NEW phone is only $40...promised brand new...when I shattered my DINC's screen, I got a brand new DINC2(*fantasizing about what future 4G HTC phone I will get for 40 bucks in the future ). The insurance covers everything, from water damage, lost/stolen/broken screen. Another thing I like about TCC is I can wheel and deal! lol...go ahead, cut em down on a cell phone case!
They also do price comparisons which is cool...I got the nexus on launch day for $185 after telling them about amazon's price...and when I exchanged the nexus for the rezound, they kept the price and simply sent me on my way with the rezound...no restocking fee either :]
to find a location - http://www.ecellularconnection.com/
Click to expand...
Click to collapse
Hm... they're not in my area. I emailed them to ask if I can get insurance through them.
feralicious said:
Hm... they're not in my area. I emailed them to ask if I can get insurance through them.
Click to expand...
Click to collapse
Not in Phoenix either. :-(
...Sent from my Tab
Crazy, there are 6 stores in South Bend/Mishawaka alone, lol.
I work for best buy mobile and can give you some information on our insurance. Gonna give you the good and the bad since no insurance is perfect.
-$9.99 a month
-No deductible ever
-Unilimited number of claims
-Loaner phone issued when phone is out to service
-Covers the battery, physical, water damage and wear and tear.
-Does not cover cosmetic damage (things that don't affect the functionality of the phone, like scuffs or scratches on the device)
2 options when your phone is broken:
A) Do what is called "Rapid Exchange" where a replacement phone is sent. This replacement phone can be a new one, a refurbished one, or a phone another customer returned because they didn't like it, it gave them issues, etc. There is absolutely no way to tell what kind of phone you will get. Your replacement phone arrives within 4 business days, 98% of the time. 9 out of 10 times, the replacement phone has no issues and you can't even tell it's refurbished. But I have seen bad phones come back.
B) You can ask for your phone to be repaired. This can take anywhere from 2-5 weeks, but the good thing is you will get your phone back, not a replacement phone. Keep in mind you do have a loaner phone during this time, but there is no guarantee this phone will even be a smartphone.
Since there is no deductible, Best Buy doesn't cover loss or theft, you have to be able to bring the phone into the store. Also, technically speaking and according to the legal terms and conditions, it is possible for a phone to be "too damaged" to be accepted under the insurance. The definition of "too damaged" depends on who's working and what mood they're in. Also, most best buys won't accept your phone if it's obviously rooted (i.e. de-sensed). Try to restore it before taking it in. Those are my 2 cents, PM with any specific questions.
I see multiple threads about screen cracks but I see not results on if Asus covered it under warranty or not can anyone with experience chime in here?
jdbaker82 said:
I see multiple threads about screen cracks but I see not results on if Asus covered it under warranty or not can anyone with experience chime in here?
Click to expand...
Click to collapse
Read them a little more closely, there are two that're particularly large. A couple users are indeed getting warranty repairs for screens with clean cracks and no other evidence of damage, particularly impact points.
They will however try to claim customer induced damage (CID) at the beginning regardless, so it's all on you to stick to your guns and be sure you have some pictures to back you up.
*EDIT:
And just noticed who's asking. You're still around, I thought you didn't have a Prime anymore?
Sent from my HTC Vision using xda premium
buxtahuda said:
Read them a little more closely, there are two that're particularly large. A couple users are indeed getting warranty repairs for screens with clean cracks and no other evidence of damage, particularly impact points.
They will however try to claim customer induced damage (CID) at the beginning regardless, so it's all on you to stick to your guns and be sure you have some pictures to back you up.
*EDIT:
And just noticed who's asking. You're still around, I thought you didn't have a Prime anymore?
Sent from my HTC Vision using xda premium
Click to expand...
Click to collapse
Thanks for the reply and I do not have one but my father does and my niece dropped his and after talking with him they will indeed see impact damage so thats out the window...... Cost of repairs I am seeing anywhere from $200-400? Whats accurate? Any 3rd party companies doing it cheaper then Asus?
jdbaker82 said:
Thanks for the reply and I do not have one but my father does and my niece dropped his and after talking with him they will indeed see impact damage so thats out the window...... Cost of repairs I am seeing anywhere from $200-400? Whats accurate? Any 3rd party companies doing it cheaper then Asus?
Click to expand...
Click to collapse
That's about right, $400 seems to be the general consensus for a replacement, but I think that's for the entire front assembly. It's cheaper if the Gorilla Glass is fine but you just need a new LCD, otherwise it seems they want to replace the entire thing (don't know why you couldn't re-use the same panel).
Regardless, it all seems too expensive to me, which brings me to my next point: the outrageous prices is because they're being completely proprietary and not out-sourcing any of the work and therefore not supplying the parts to any repair centers but their own. There are no 3rd party parts or anything (yet), and I haven't seen any relatively cheap Primes for parts or anything, but that's not a surprise this early in the device's lifespan.
Really, you're just SOL. Some options will be more financially feasible, but I don't think you'll come out less than $2-300 in any of them.
1. RMA and allow ASUS to fix. ~$400
2. Buy a new Prime, keep old one for parts/play. ~$500
3. Buy a new Prime, sell old one for parts. ~$300
If the break isn't too terrible and the cracks too obtrusive, a screen protector will do wonders in helping you keep your comfort even with a bit of a messed up screen. If it's shattered, I really can't think of a good route ATM, I know I personally would not be willing to do any of the above (other than 2, if I had to). Some pictures would help with brainstorming, but you really are SOL if you want a perfect screen on it again.
buxtahuda said:
Regardless, it all seems too expensive to me, which brings me to my next point: the outrageous prices is because they're being completely proprietary and not out-sourcing any of the work and therefore not supplying the parts to any repair centers but their own. There are no 3rd party parts or anything (yet), and I haven't seen any relatively cheap Primes for parts or anything, but that's not a surprise this early in the device's lifespan.
Really, you're just SOL. Some options will be more financially feasible, but I don't think you'll come out less than $2-300 in any of them.
1. RMA and allow ASUS to fix. ~$400
2. Buy a new Prime, keep old one for parts/play. ~$500
3. Buy a new Prime, sell old one for parts. ~$300
Click to expand...
Click to collapse
Any idea how these numbers compare to repairing the new IPAD?
drherron said:
Any idea how these numbers compare to repairing the new IPAD?
Click to expand...
Click to collapse
Haha, no idea. I've only ever worked on iPod touches, I know that replacement glass isn't usually too much for Apple products. But with it being so new, I don't know. The LCD is another thing though, I bet a replacement panel for the new iPad is ridiculous.
Sent from my HTC Vision using xda premium
hello.
i just received my prime that i won on ebay that is 6 weeks old with the receipt and it has a speck of dust under the screen.
i have contacted the seller but i dont think he is going to do a refund.
does anyone know what currys/ pcworld policy on exchanges are? and if i went into my local store i might get away with getting an exchange??
im really fussy when it come to my gadgets and that speck of dust really shows up when reading ebooks.
has anyone taken a prime apart to remove dust from under the screen??
sorry for being a pain.
thanks all
samuelson said:
hello.
i just received my prime that i won on ebay that is 6 weeks old with the receipt and it has a speck of dust under the screen.
i have contacted the seller but i dont think he is going to do a refund.
does anyone know what currys/ pcworld policy on exchanges are? and if i went into my local store i might get away with getting an exchange??
im really fussy when it come to my gadgets and that speck of dust really shows up when reading ebooks.
has anyone taken a prime apart to remove dust from under the screen??
sorry for being a pain.
thanks all
Click to expand...
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Go here. Opened my Prime! - GPS, WIFI Discussion on hardware mods and fixes. Light Bleed Fixed (By Erusman)
http://forum.xda-developers.com/showthread.php?t=1474391&highlight=open+prime
jjdevega said:
Go here. Opened my Prime! - GPS, WIFI Discussion on hardware mods and fixes. Light Bleed Fixed (By Erusman)
http://forum.xda-developers.com/showthread.php?t=1474391&highlight=open+prime
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Ehm, I think that will only give more dust.. Best thing to do is send it to Asus I guess?
JoeyLe said:
Ehm, I think that will only give more dust.. Best thing to do is send it to Asus I guess?
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Well only reason why I directed him to there is because he asked about opening the Prime. It sounded like he is thinking about opening his prime up himself. If he does he can use an air duster spray that you use to get all the dirt out from your keyboards.
I think it is probably best for you to return to PWorld/Currys.
I think it is 21days return period if the product is defective/does not match description.
Q: Does it match the description/Intended use?
A: No. The dust is obviously not something "expected" or "common" and it does affect your daily use.
Have it returned whilst you are still within the window period rather than regretting it after the window period has gone.
I bought mine from PcWorld - Had 8 different spots of dust/lint under the screen. But it doesn't affect my daily usage. Knowing them there however is killing me psychologically. Plus i have a spot of lcd mura about 5mm on the lower left edge .
I have way gone past the window return period when I discovered these. Still thinking of RMA to ASUS but hearing all the horror stories about RMA, I might postpone it for a little while.
edit: Just read your post again. I think you should negotiate with the seller. I think he has/had an obligation legally to point out to you these defects when selling the goods.
samuelson said:
hello.
i just received my prime that i won on ebay that is 6 weeks old with the receipt and it has a speck of dust under the screen.
i have contacted the seller but i dont think he is going to do a refund.
does anyone know what currys/ pcworld policy on exchanges are? and if i went into my local store i might get away with getting an exchange??
im really fussy when it come to my gadgets and that speck of dust really shows up when reading ebooks.
has anyone taken a prime apart to remove dust from under the screen??
sorry for being a pain.
thanks all
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There's a really big chance you will make it worse unless you have a clean room environment. Opening the prime is easy but removing sub components might be a little tricky in particular with the screen, and I think they use some kind of double sided foam tape alongside the lcd so I'd be weary trying to fix it yourself.
Your best bet is work it out with the seller or send it to Asus to repair.
he has the receipt. just register it for warrantying Asus site. then send it in for RMA.
demandarin said:
he has the receipt. just register it for warrantying Asus site. then send it in for RMA.
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The best advice yet.
And wait two months to get it back.
thanks for the replies guys.
decided to keep the tablet as is, and rma it when i have had it for 10 months, just before the warranty expires.
reading all the rma horror stories put me off sending it in straight away.
the seller refunded me a token amount as well.
So, I'm curious if any of you have cashed in on your best buy warranties? I made the desision to go with best buys warranty for me my mom and dad when we signed up and got new phones. Why? Because if you break your phone and "cash in" with art, there's a 200 dollar deductible! That's over hard to swallow... I don't know what my mom would do if she had to shell out 200 bucks....
My mom just dropped her phone into a pot of water, and got a new/refurbished phone. Free.
Anyone else have their own experiences with the note?
they replaced water damage for free?
There is already a warranty for a year after purchase date given by Samsung that covers any manufacturer's defects, but water damage is usually never covered by any type of warranty....
Are you sure it was a warranty and not insurance?
I shoulda went to best buy.......sigh
Dropped mine and cracked the screen so bad there were pieces all over the floor. Best buy gave me a loaner phone while my replacement was being shipped. Took three days and then had new phone
Sent from my SAMSUNG-SGH-I717 using xda premium
studacris said:
they replaced water damage for free?
There is already a warranty for a year after purchase date given by Samsung that covers any manufacturer's defects, but water damage is usually never covered by any type of warranty....
Are you sure it was a warranty and not insurance?
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I guess youre right, its more like insurance. It covers accidental damage and water damage. I went to beat buy just so I could get this insurance
I love the best buy black tie protection when I first started modifying phones (Motorola backflip), I bricked is a terrine feeling. So I went to BB and just stomped on my phone right outside the door and just destroyed it. Told them my ex boyfriend did it and they gave me the HTC inspire 4g free. It is well worth the cost especially if you're prone to carelessness or flash addictions.
/end
My husband fell off the jetties while fishing with his Inspire 4G and went back to BB and they sent him a Note for FREE!!!
No best buy here but att has replaced mine twice...3rd one on the way now (defects)
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Geek Squad member here. I know it will sound a little biased, but the geek squad protection (formerly black tie protection plan) is an awesome deal. Yeah, its a nice chunk of change up front, but if something goes wrong it will pay for itself. Technically the warranty doesn't cover full submersion in liquid, but in MOST cases, the agents won't enforce this. Honestly, a lot of them won't even check it. Just walk in, say "it got wet" and in about 5 business days you'll have a new (refurbished) phone. In almost all cases, these phones look just about brand new. I would be wary of just smashing your phone, because if you get the wrong agent, they will call it abuse and deny your claim. If anyone has any questions, I would be more than happy to try and help with answers!
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Cohdee said:
Geek Squad member here. I know it will sound a little biased, but the geek squad protection (formerly black tie protection plan) is an awesome deal. Yeah, its a nice chunk of change up front, but if something goes wrong it will pay for itself. Technically the warranty doesn't cover full submersion in liquid, but in MOST cases, the agents won't enforce this. Honestly, a lot of them won't even check it. Just walk in, say "it got wet" and in about 5 business days you'll have a new (refurbished) phone. In almost all cases, these phones look just about brand new. I would be wary of just smashing your phone, because if you get the wrong agent, they will call it abuse and deny your claim. If anyone has any questions, I would be more than happy to try and help with answers!
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
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The Only Issues with The best buy protection are; It takes a while to get a new phone as apposed to The carriers who will have one to you by the next day. Sometimes they'll give you a loaner phone, but its not always a smartphone. They gave my mother an old htc android phone, which was fine, but then is stopped working and they had nothing else for her. So I went on craigslist and got a galaxy s because it'll be a good investment as me my mom and dad and brother all have att.
The other thing is lost or stolen. The carrier insurance covers that where best buy doesn't, But it doesn't mater because i think more people break their SMARTPHONE than lose them anyway, and its an amazing feeling right after you destroy your phone and you realize that you wont have to pay 200 bucks to get a new one!