Related
Hi guys,
Ever since I flashed a sense less version of ICS (not blaming the ROM here, could be a coincidence), I've been hearing white noise on the left channel when I have headsets on. I tried 2 pairs and I hear the noise with both so I know it's not the headset.
The weird thing is that the noise starts immediately after I power up the phone. I did a battery pull, connected my headset, powered up the phone, and even before the HTC logo comes up, the noise will start.
Not ROM/Software related it seems, but here's the kicker, if I flash a new ROM, the noise goes away but only for a little bit of time, after a bit of usage, it'll come back. If I listen to music, sometimes it goes away, sometimes it just reduces a bit, sometimes nothing changes.
So I doubt it's the phone that's broken, it did happen right after flashing a senseless ICS Rom. I don't want to flash a full RUU yet because there might be a solution out there that doesn't require me to go back to stock so that I can install a full update.
Has anyone experienced this?
In case anyone is interested, I went to the Verizon store and I was told that although this is not a wide spread issue, it is actually a known problem. In some units, constant noise (even as the phone is booting up) will start happening when using the headset.
The person at the store didn't even check my phone, he simply started the process for a warranty replacement.
So if that happens to you, it's not the ROM, it's the phone itself.
CPU interference
Hit thanks or ill hit you
superchilpil said:
CPU interference
Hit thanks or ill hit you
Click to expand...
Click to collapse
Definitely interference from something because the noise changes as I open/close apps or just flip through launcher pages.
I have the same exact issue but my warranty through Verizon is void since I traded my iPhone 4S to someone for the Rezound. Mine was working fine and one day it just started having this issue. Took it in and they told me they couldn't help me since I voided my warranty by trading (plus I don't have insurance on the phone).
Contacted HTC and the told me that it was a known issue and to contact their warranty company to get it replaced/fixed. The warranty is still good on the phone, I just have to send it to NY with a letter explaining my issues. Kinda worried about just putting the phone in a box and sending it on it's way without a paper trail of some sort.
Glad you were able to get your phone replaced. Good to know I'm not the only one here that had this issue.
I also started having this issue, it didn't show up until about a week after having the phone, though. Nice to know it's one of the things covered under warranty that's easy to get worked on, though.
I've had the cpu noise issue on three different Rezounds now, HTC says it's fixable in software. I don't know when we will see a fix though, if ever.
Sent from my HTC Rezound
Sent the following email to HTC and here's the thread that follows, thought some people might be interested in this:
My Rezound is having a weird high pitched whining sound in the background whenever the capacitive buttons are lit up on the bottom of my phone. So if I'm outdoors in a sunny area, I have no problems, but if I'm using the phone in the dark, I have to turn off the screen (which turns off the lights on the capacitive buttons), and then the whining goes away, but obviously this doesn't solve the problem if I need to use the screen. Is there any way to turn off the lights on the capacitive buttons using a menu option or something? Also, have there been a lot of reports of this whining noise in the background?
Thanks!
(I found out how to resolve the issue, I installed a custom ROM that allows me to change the brightness of the capacitive buttons, and the problem has gone away).
HTC-
Thank you for your response. I am glad to hear that you resolved this issue, however it is unfortunate that it took you a custom ROM to do so. I can confirm Mike that HTC has identified the issue of the high pitched noise on the HTC Rezound as a software issue that will be corrected with the next update. This issue is presently being investigated and our developers are working hard at creating a maintenance release for this device. Because you now have a custom ROM you will not receive a direct notification when the FOTA (forced over the air) update gets released. When the update is made available Mike, you can check our web site at HTC from time to time to see if it has been released as a manual update for your phone, should you want to return to the stock OS. The backlight of the keys is also something that some of our users have asked about. I will pass along your feedback on this issue to our developers, and it's possible that in future updates there may be an option to disable the backlight manually using a menu option. It's definitely a good idea, so I hope that this becomes a standard feature in future models from HTC. If you need additional information on the Rezound, you may wish to check your user manual from HTC . Please use the binocular icon on the left side of the manual to enter key words. Using this method helps you to locate all references to the topic you are researching. I deeply regret any inconvenience this may have caused, and I hope that your custom ROM allows you to continue to use and enjoy your HTC Rezound to its full potential. Please don't hesitate to contact us again with your technical questions or for issues you may have with your phone. We are here between 6am and 1am EST, 7 days a week for your convenience.
ME-
I don't think it's unfortunate I had to use a custom ROM to solve the problem, but I understand what you mean by that. I still hear the noise when the screen comes on or goes off, but at least it isn't constant now. I'm glad to know that HTC is aware of the issue though and is rolling out a fix in the next update (which I'm hoping will be the official Ice Cream Sandwich update). Also, being able to control the backlight on the capacitive buttons is really awesome, even if it wasn't the solution to removing the high pitched noise. It's great when I'm watching Netflix at night in bed and I don't want the lights to distract me from what I'm watching, I just put it on the "dim" setting. I am extremely happy with my Rezound, I'm really hoping that Google allows HTC to make the next Nexus phone, because I know you guys would make something awesome (unlike the current Galaxy Nexus which has a sub-par camera, non-removable SD card, and cheaper construction in comparison to the Rezound). HTC has won a long time customer, I can't wait to see what you guys do next!
-HTC
Thank you for your feedback. I am glad to hear that you are happy with the solution you found, and that the new Ice Cream Sandwich features are proving to be useful on your Rezound. I have only had a brief look at ICS on the HTC Vivid, and I like what I've seen so far. Overall the improvements seem very user friendly. I am also hopeful that ICS will be the next update pushed for the HTC Rezound as many of our devoted fans are anxiously awaiting this software upgrade. Like you, I hope that HTC will again partner with Google for the Nexus line. The original Nexus One, though not as new as the Galaxy, continues to be a fan favorite among many HTC and android enthusiasts. In closing, I would like to invite you to participate in a customer satisfaction survey about your experience with HTC Technical Support. You will need to close your ticket with me and you should receive a pop-up asking if you would like to take the survey. To do this, please log in to our ContactUs site at HTC website with your email address and ticket number XXXXXXXXXXXXXXXX and select "Close" next to "Action" to close out the ticket. Then a pop-up should appear asking you to take part in a survey. You can also add any feedback about your experience contacting us in Question 8 on the survey, or even submit product suggestions. HTC is always interested in hearing from users as to what they may be looking for in the next generation of HTC android phones. Thank you again for your interest in HTC! It's always nice to hear positive feedback from our customers.
My squealing sound only happens when I have an audio cable connected from my rezound to my car's headunit and when I have the USB cable connected to my phone. It doesn't seem to matter if I'm using the official car charger or using a standard USB cable to charge via a USB port on my headunit. IIRC it happened on GB and it also happens on ICS :-/ I think it's actually the issue of the audio cable being crappy because I don't notice it while using headphones.
That's crazy I haven't heard of anyone getting a reply fron htc before that's sweet man. Although there emails were about when the ics update would be out or how and they were they went getting one (evo4g) lol
Sent from my ADR6425LVW using XDA
brando56894 said:
My squealing sound only happens when I have an audio cable connected from my rezound to my car's headunit and when I have the USB cable connected to my phone. It doesn't seem to matter if I'm using the official car charger or using a standard USB cable to charge via a USB port on my headunit. IIRC it happened on GB and it also happens on ICS :-/ I think it's actually the issue of the audio cable being crappy because I don't notice it while using headphones.
Click to expand...
Click to collapse
That is a seperate issue that is caused by your cars electrical system. I have both issues and I believe they are due to the same problem from different sources. Both are ground interference/feedback, one from the car, the other from the phone itself. This phone just seems to be really sensitive to interference. Thank god it goes away in both cases when the music/audio starts playing or it would have to be returned.
Rep was so friendly lol.... Now if we can get others to be the same
Yes, I noticed I get an extreme amount of alternator whine when charging in the car and have the phone plugged into the aux input of the radio. It's like they forgot to put ground filters in the audio circuit.
---------- Post added at 03:42 PM ---------- Previous post was at 03:03 PM ----------
Yes, I noticed I get an extreme amount of alternator whine when charging in the car and have the phone plugged into the aux input of the radio. It's like they forgot to put ground filters in the audio circuit.
mine went from whining, which I tolerated, to much much worse sounds. Crackle, pop, L/R channels intermittently cutting out, etc. If I even touched the plug on the phone side, crackle city. It's almost like the audio input jack has a loose connection to the board. Anyway, Verizon was super cool about it. Called, explained I've tried the usual software fixes (updates, factory reset, etc) since I know they'd want me to try that first...(which I have, multiple times, for different reasons). Less than 5 minutes on the phone today, and an hour later I had a FedEx tracking number showing it'll be here tomorrow.
I've always been super impressed with Verizon's replacement policies. They've never done me wrong.
I love how you told HTC ur running a custom rom.
Also my phone has no audio problems like you guys mentioned but when I plug my beats into my beats computer too loud gives me a little static noise at of left ear bud.
Temp fix for Rezound high pitched whine
Not sure if this has been brought up as a "temp" solution, but wanted to share as it’s made my Rezound much better. I saw this on the HTC Community forums by James on 01/18/12. I am not affiliated with the app in any way.
On my Rezound (stock), the static was fixed with the last OTA update, but I still had the high pitched whine when the screen was on (and sometimes a little bit after it went off). Downloaded the app the guy mentioned and I don't get the whine anymore. No more back-lit buttons while it’s enabled, but the sound is great again. Hopefully HTC will have a fix for what seems like interference from the buttons being lit. FYI – The shortcut on the screen acts like a toggle after the initial setup, so it’s easy to enable/disable.
http://community.htc.com/na/htc-forums/android/f/176/p/15312/62734.aspx#62734
“I noticed that the phone would have that "whine / hiss" sound every time the capacitive buttons would light up, and the sound would go away after they turned off.. So I got an app of the marketplace called "Screen Filter" and using this app allowed me to turn off the soft-key backlight function at all times.
For me this has eliminated the high pitched whine noise that was pouring into my left ear, however there is still a pop sound when the audio is first turned on for applications or videos.”
Ndaoud360 said:
I love how you told HTC ur running a custom rom.
Also my phone has no audio problems like you guys mentioned but when I plug my beats into my beats computer too loud gives me a little static noise at of left ear bud.
Click to expand...
Click to collapse
Well I figured since they now actually support unlocking their phones on their website they KNOW that people running custom ROMs. I probably would have mentioned it anyway though.
otter68 said:
Not sure if this has been brought up as a "temp" solution, but wanted to share as it’s made my Rezound much better. I saw this on the HTC Community forums by James on 01/18/12. I am not affiliated with the app in any way.
On my Rezound (stock), the static was fixed with the last OTA update, but I still had the high pitched whine when the screen was on (and sometimes a little bit after it went off). Downloaded the app the guy mentioned and I don't get the whine anymore. No more back-lit buttons while it’s enabled, but the sound is great again. Hopefully HTC will have a fix for what seems like interference from the buttons being lit. FYI – The shortcut on the screen acts like a toggle after the initial setup, so it’s easy to enable/disable.
http://community.htc.com/na/htc-forums/android/f/176/p/15312/62734.aspx#62734
“I noticed that the phone would have that "whine / hiss" sound every time the capacitive buttons would light up, and the sound would go away after they turned off.. So I got an app of the marketplace called "Screen Filter" and using this app allowed me to turn off the soft-key backlight function at all times.
For me this has eliminated the high pitched whine noise that was pouring into my left ear, however there is still a pop sound when the audio is first turned on for applications or videos.”
Click to expand...
Click to collapse
That's good info for those still on stock, maybe you can contact the developer of the app and ask them to add an option to change the backlight from off to dim instead, it works great for me on CleanROM. Or you can just unlock, root, and install CleanROM
Hi
Recently my UK TF201 has begun making an intermittent croaking noise. It does this at totally irregular timings and often without any user activity occurring at the time.
My Prime is stock and not rooted. It is not associated with any particular program or app running in the background and is becoming very annoying. I'm writing this now after having been woken up by one of the croak sounding noises.
Look forward to your recommendations.
firefox73 said:
Hi
Recently my UK TF201 has begun making an intermittent croaking noise. It does this at totally irregular timings and often without any user activity occurring at the time.
My Prime is stock and not rooted. It is not associated with any particular program or app running in the background and is becoming very annoying. I'm writing this now after having been woken up by one of the croak sounding noises.
Look forward to your recommendations.
Click to expand...
Click to collapse
Please post a video
I'd love to be able to, as this would have saved me having to write the description as best I could. Unfortunately though, it makes the noise only a couple of times a day. Often just the one chirp/croak sound but occasionaly it will put out a couple within a second or two of the first. I don't have the time or a memory card large enough to sit with recording, waiting for it to croak before editting it down for a video I'm afraid.
It isn't exactly like a frogs "ribbit", its more or a deep "ugggh" but my children refer to it as croaking.
I've heard an identical sound before from a friends laptop, which he brought round to show me. It made these random noises a couple of times a day for about a fortnight, before it crashed and died. I hope these symptoms are not an indicator of a similar fate for my lovely Prime.
firefox73 said:
I'd love to be able to, as this would have saved me having to write the description as best I could. Unfortunately though, it makes the noise only a couple of times a day. Often just the one chirp/croak sound but occasionaly it will put out a couple within a second or two of the first. I don't have the time or a memory card large enough to sit with recording, waiting for it to croak before editting it down for a video I'm afraid.
It isn't exactly like a frogs "ribbit", its more or a deep "ugggh" but my children refer to it as croaking.
I've heard an identical sound before from a friends laptop, which he brought round to show me. It made these random noises a couple of times a day for about a fortnight, before it crashed and died. I hope these symptoms are not an indicator of a similar fate for my lovely Prime.
Click to expand...
Click to collapse
Yea I was thinking it was probably random, so it'd be hard to catch on film. That's so odd though. Doesn't look like anyone has any idea, since no one has posted. Does it come out of the speaker, or resonate out of the whole device? Does it do it if it's completely shut off?
Thanks for the reply Jay.
I'm darned if I can tell where the noise comes from. It's occurred a number of times whilst I've been using it but unfortunately with the speaker located on the back it is difficult to know whether it's from within the unit or speaker generated. Personally, I'm 99% confident it's from the speaker, it's just the 1% I can't fully confirm.
With regard to whether it happens with the unit shutdown, I rarely do a full shutdown other than once a week and then only for a full restart. It hasn't been left off for a long period to monitor. However it does this random chirping when in use and when in standby (screen switched ogg). Sorry can't be any more descriptive.
Mine does it some times. Nothing to be worried about tho...
That sound is typical from CPUs. Some laptops/desktops do that sound too.
There was a case from some Dell XPS that were doing that sound so loud that you could hear your CPU even with the internal fan at full speed.. they were offering a free CPU change for these users.
Sometimes my laptop does that sound too (AMD Phenom II X4) and my gfs laptops (Intel i5). I have yet to find what triggers it... but all my machines have done it.
Thanks Zephyrot
Yes that's exactly the noise. The laptop that my friend had was a Dell XPS 1210. Perhaps it was just a coincidence then that the laptop died a couple of weeks after it starting making this noise.
The noise that occurs usually at least once an hour has not occurred in the 2 hours that I have had it totally down powered for investigation. This therefore also lends itself to your theory that it could be CPU based.
The problem I'm having though is that it is loud enough to wake me up when it erupts with one of these chirp/croaks. If someone actually knows why the internals make this noise and more importantly what can be done to stop it from occurring, I would be grateful.
I appreciate that down powering is an option but this is not something that I had intended to do with a tablet. I use my table at work and need to get access to it within 15 seconds of picking it up. Turning the screen off and with such a good battery life, I can readily access information on the fly, whereas having to turn it on would mean waiting up to 2 minutes which is just too long I'm afraid.
Is there anything else you can add Zephyrot with regard to describing the noise, or diagnosing that you have done for the rest of the community to be able to comment on?
firefox73 said:
Hi
Recently my UK TF201 has begun making an intermittent croaking noise. It does this at totally irregular timings and often without any user activity occurring at the time.
My Prime is stock and not rooted. It is not associated with any particular program or app running in the background and is becoming very annoying. I'm writing this now after having been woken up by one of the croak sounding noises.
Look forward to your recommendations.
Click to expand...
Click to collapse
There is obviously an animal stuck in your tablet, probably small frog or bird. I would RMA immediately before the animal dies.
Sent from my myTouch_4G_Slide using XDA Premium App
firefox73 said:
Thanks Zephyrot
Yes that's exactly the noise. The laptop that my friend had was a Dell XPS 1210. Perhaps it was just a coincidence then that the laptop died a couple of weeks after it starting making this noise.
The noise that occurs usually at least once an hour has not occurred in the 2 hours that I have had it totally down powered for investigation. This therefore also lends itself to your theory that it could be CPU based.
The problem I'm having though is that it is loud enough to wake me up when it erupts with one of these chirp/croaks. If someone actually knows why the internals make this noise and more importantly what can be done to stop it from occurring, I would be grateful.
I appreciate that down powering is an option but this is not something that I had intended to do with a tablet. I use my table at work and need to get access to it within 15 seconds of picking it up. Turning the screen off and with such a good battery life, I can readily access information on the fly, whereas having to turn it on would mean waiting up to 2 minutes which is just too long I'm afraid.
Is there anything else you can add Zephyrot with regard to describing the noise, or diagnosing that you have done for the rest of the community to be able to comment on?
Click to expand...
Click to collapse
Put an SSD into the tablet, 2 second boot time. Either that or you've got aborked speaker.
Sent from my tf9001 with XDA XD.
Rooted s-on amaze No audio from loudspeaker or headphone jack. Only earpiece or bluetooth make sound. Phone just went for warranty a month ago and they said they replaced the motherboard. Now I a couple weeks out of warranty and they are telling me tough luck. Lucky me... What could cause this? I have tried several different firmwares, kernels including going back to stock. No change.
Doesn't look like a common issue. I can't find any info on this that helped at all. Please help.
Just going out on a limb here, the phone's already been repaired at least once--I would suspect a bad component.
pbergonzi said:
Just going out on a limb here, the phone's already been repaired at least once--I would suspect a bad component.
Click to expand...
Click to collapse
+1
Seems like a logical diagnosis to me too. It could be anything from a bad headphone jack or speaker to a failed board component. The fact that you've had it serviced before for the same issue suggests it wasn't properly repaired the first time. Sorry, but this doesn't sound like a software issue.
Thank you for quick reply. Guess its tough s*** for me
Symptoms--did it just stop out of nowhere, or did you install something and it stopped? If it just stopped out of nowhere, go fishing around in the phone, see if there's some kinda loose cable or if the earplug assembly is loose or something. Much of troubleshooting is just discovery. Amaze are pretty affordable if you have to replace it--check craigslist or swappa. Maybe your provider will set you up with something, doesn't even have to be Amaze for you to have functionality.
I have the very same problem and this is the first thing I've seen about it. No sound from loud speaker or headphone jack. I haven't pinpointed something I installed to make it quit working, I've tried different roms, etc to see if it would work. No luck. The sound even decides to work every couple weeks for a total of maybe a minute and it stops again. If anyone discovers a solution I'm all ears. I have no warranty, I'm on T-Mobile with a no contract plan. Thanks for any help..
I am waiting on some micro torx bits to do some exploratory diagnosis. I do have an electronics/electrical background but my skills are limited in this case to monkeying with connections and perhaps some basic metering. I will post when I have done so. i have a feeling it is likely a loose/poor connection that has caused this since it has only just come back from repair and the motherboard was supposedly replaced. However, wether or not the put a NEW board in is an unknown.
In terms sysptoms and there was no audio distortion or any signs of any thing wrong at all before. This was sudden and without warning. It was not in the middle of use of the head p. jack or the loud speaker either. I had not installed any apps for at least a few days before this happened so I am inclined to not believe it is software related.
So far I am stumped we will see what happens when I do a little surgery. If the patient dies I will go by a S3...People still want 120 bucks here for their amazes.Thanks all for input.
To @the jew hunterhunter--your troubleshooting skills are similar to mine--poke around--and then some. Poking is especially is especially handy when the problems are physical.
Clever "replaced but don't know if it was new."
Good luck in your investigation.
I know the headphone jack itself can be problematic, something in the design that can allow just a tiny displacement of the plug to result in disconnection, don't know if purchasable replacements are better or not, however that is probably completely unrelated to your sound issues. Yet..., I would look at that component first.
I am glad you will post results.
To @marshallrounds, you can see from this thread that it is probably hardware, as no one else has found or mentioned any software-caused issues or fixes.
no workie
So i tried to goof with it but there was nothing I could do with my limited poking and hoping skills. Must be a bad component or some microcode glitch. Out of my hands so I bought a used nexus 4 for 190$ MUCH HAPPIER NOW nexus 4 makes the amaze look like a bad joke. Thanks to amaze ppl out there for everything tho!:good:
the jew hunter said:
So i tried to goof with it but there was nothing I could do with my limited poking and hoping skills. Must be a bad component or some microcode glitch. Out of my hands so I bought a used nexus 4 for 190$ MUCH HAPPIER NOW nexus 4 makes the amaze look like a bad joke. Thanks to amaze ppl out there for everything tho!:good:
Click to expand...
Click to collapse
There ya go.
Hello everyone,
I recently got my LGV30, about 2 days ago, brand new, but from a 3rd party seller, and I noticed a very minor poping or "crackling" -- I'd like to call it more of a microcrackle than anything -- issue with the audio that happens . Specifically, when I open up the google browser, and hit the microphone icon on the search bar, about once every 10 or so times (its honestly random) I hear a micro pop or crackle in my speaker, for literally 1/4th of a second, then everything works like normal. It either happens right before the "beep" sound when the microphone icon is pushed, or just after the "beep" after it has been used, or both. It happens more often before I'm going to say something, or immediately after I'm done speaking as it types out what I said. Again, this is a very small "pop" the "ding" sound from pressing the mic still works, it just sounds a tiny bit distorted when first pressing it. Similarly, when using Gboard, and trying speech to text on the Messenger app, I hear the damn microcrackle again.
Here's the crazy thing though, I have ran about 5-6 videos on youtube that are supposed to be speaker tests (high and low frequency noise), everything sounds great. I have listened to over 10 hours of video/music and only once noticed a tiny bit of crackling, but honestly It was so quick that I'm not really sure if it wasn't just the song playing. I also have not noticed it with headphones but will continue to test this. I also picked up another android phone I had years ago, the Moto G4 Play, and tried to replicate the issue, to my surprise, my MotoG4 play has a similar issue, but its significantly more quiet than my LG. In the Moto's case, I press the microphone icon on the keyboard and I hear more of a "buzzing" sound immediately after, then, once I stop talking and hear the closing "beep" of the microphone, again, the buzzing sound. Much quieter, and likely why I never noticed it at all when using that device.
I'm just wondering if you all think this is a software issue, or a hardware issue? I have made several phone calls, people say I sound good, and I can hear them fine. I feel like something is happening when I press that button, as it doens't happen at ANY OTHER time when using audio. I'm thinking it might be the microphone "poping" itself awake? Maybe? I don't really know how this works.
Should I go through the trouble of returning the phone over this, or trying to get an exchange? It wouldn't be easy, since I bought the phone brand new off Ebay, and would need to contact seller (has 30 day money back guarantee).
Please let me know.
Thanks!