I know a lot of you are gonna be PO'd at another best buy thread but from everything i read everyone is just speculating that the champagne hasn't shipped through them at least that hows it seams cuz i haven't heard of a single one comming out of BB. So this thread is to make sure of it and find out who ordered what day they ordered what their status is showing charge card info blah blah blah Also for all of us waiting it would be nice to share any info you get for those of us waiting on the champ. from BB!
Ordered on 11/27. Chase C.C. been auth twice but currently no charge. 1st screen shows "In Process" 2nd says 1 item(s) on back order. Standard Ground.
was told countless times i would receive by the 23rd also if they received a shipment i would get free 2nd day shipping to get b4 xmas ANY FEEDBACK WELCOME!
I pre-ordered a 32GB champagne on 11/23. From what I have seen not a single champagne has shipped from Best Buy. Meanwhile, Amazon has shipped mostly champagne. My screens are the same. My credit card doesn't show the pre-auth's but I assume they've run it multiple times. I was told many times that it would (1st) be delivered on 12/19 and (2nd) before Christmas. I think it is safe to assume Best Buy hasn't shipped any champagne as I pre-ordered early on 11/23.
I ordered on 11/22 same back order status standard shipping and I haven't gotten a single piece of usable information from my multiple attempts at calling..used a BB credit card and the charge is not on my balance but it had been taken from my available credit
Sent from my PG86100 using xda premium
11/25 w/ free shipping. card (debit) has been charged 4 times, including right now (seems to stay in "pending" for 3 or 4 days before dropping off).
i was told on the 5th (when I called after the 2nd "hold" was placed on my card) that it happened b/c the item was shipping. on the 14th (3rd charge) I was told to cancel, b/c bb doesn't sell the champagne one (I told her not to touch my order, that I didn't trust anything they were saying).
if I can find this thing anywhere else, I'll get it.
Pre-ordered 11/23
Status on first screen says "in process" 2nd screen says "backordered"
Paid with paypal and they have my money from day 1....
Free shipping was offered at the time....
Well I guess I'm gonna call again this morning I can't believe they told u bestlie isn't selling the champagne if this is true I won't really be surprised. I tried switching to gray yesterday and the rep told me it wouldn't matter lol if anyone gets any info please share. Let u guys know if I find out any new info on my call.
Sent from my PG86100 using Tapatalk
Pre-ordered 12/1 32GB and dock. Status on first screen says "in process" 2nd screen says "back-ordered" for both. I also paid with PayPal and they have had my money since day 1 too!!!
32GB Champagne Prime
Ordered 12/2 after the great Amazon Debacle. Went from processing to backordered a few days ago.
I ordered the 32GB Champagne and dock on 11/22 via paypal - The money was taken out of my paypal account on 11/25! I recieved the back-ordered email and when I complained to the CSR that people who preordered later than me had recieved tracking numbers, she couldn't explain it. I guess they really don't have the Champagne in stock as the other thread doesn't have a single Champagne owner mentioning a shipped email.
I knew I ordered the wrong color!!!
Yeah and I only ordered champ because seemed everyone with a gray from amazon was getting cancled thought I would have a better chance boy was I wrong. I haven't called yet today I'm going to in a few minutes then will post
Sent from my PG86100 using Tapatalk
I ordered the tablet on 11/22 and the dock on 11/23; both with same status now as "backordered"; I received emails for both regarding the backorder; called BB yesterday and they just send me one email for each item stating "extended backordered" for 30 days; after 30 days order will be cancelled!
4 times pre auth on my Citi card; problem is that Citi holds precharges for 30 days!
BB CSR told me when she extended the backorder status that the system was showing date of receipt BETWEEN 19-23; so, two more days and we'll be there to see our hopes vanish.
Nothing changed on my call today just told for a 2nd time when it comes off back order I get free upgraded shipping. At least the lady I talked to today tried after being on hold twice and disconnected she called back to tell me should could not get any more info
Sent from my PG86100 using Tapatalk
In the same boat as everyone else. Ordered two 32GB Champagnes and one dock on 11/23 from BB and anxiously watching for word that they're shipping Champagnes. Called Best Buy on Monday and was told 10 days by CSR, but I think he was just splitting the difference on the 1-2 week timeframe in the email. Thanks for starting this thread.
Ordered on 11/29 (both the dock and the tablet)
Both have shown back-ordered status since 12/18
I emailed them on 12/18 asking what was going on and they emailed me back later in the day and basically just confirmed that they are on back-order and didn't have any additional information.
I haven't received any additional communication from BB regarding the issue. I also did not receive the auto-generated email indicating that the item is on a 1-2 week back order that others have received.
Ordered on 11/23 (both the dock and the tablet) Money has been deducted from my Chase debit card already. Got an email saying both items have been back-ordered, I keep calling them, believe it or not, they are hanging up on me now(twice yesterday). this is totally bizarre.
Ordered on 11/23, and got a back order e-mail on 12/19. It's listed as back ordered now, with an estimate of 1-2 weeks.
conquereddroiduser said:
Ordered on 11/23, and got a back order e-mail on 12/19. It's listed as back ordered now, with an estimate of 1-2 weeks.
Click to expand...
Click to collapse
I am in the exact same boat, calling CS today. I got my back order email at 10:20 pm on the 18th (twenty after midnight at their corporate office). Was pretty upset about it as this is a gift.
Sent from my SAMSUNG-SGH-I897 using XDA App
Ordered champagne 32GB on 12/4. Backordered email came same time as everyone 12/18 midnight, with a delay of 1-2 weeks. 2 weeks hits January, and I expect another week of delay then, then ship time. Should have it from BB mid Jan, unless I change my mind about the whole thing.
Ordered 12/2 after the Amazon fiasco.
No information since the email stating it was backordered.
Sent from my SCH-I510 using Tapatalk
Just spoke to a csr and it was pointless, told me it is back ordered and that she has no other information. Going to email now, utterly ridiculous.
Sent from my SAMSUNG-SGH-I897 using XDA App
Related
Got mine through the small buissness site yesterday and it still says order processing, anybody get confirmation from Hp yet? They charged my card
Sent from my Virtuous Inspire 4G using XDA Premium App
confirmation
Hi Jnad32,
I got confirmation about 24 hours after my order. I ordered Saturday evening and received my confirmation last night. I was a little nervous that it took a bit, but like you, they charged my card so I figured it would be alright. Oh, I ordered mine from the same site as you did.
Jeff
Its been about 30 hours since I ordered on the HP small business site and I haven't gotten a confirmation yet.
Sent from my EverVolV Eris using XDA App
I ordered a 32GB from the Bestbuy website on Sunday morning and just got a shipped confirmation with a tracking number. Good luck to everyone; there's hope!
Sent from my HTC Vision using XDA Premium App
Got mine from barnes and nobles this morning, and got confirmation in an hour, and was already charged, so hopefully it will ship on the expected date, which is the 24th.
jnad32 said:
Got mine through the small buissness site yesterday and it still says order processing, anybody get confirmation from Hp yet? They charged my card
Sent from my Virtuous Inspire 4G using XDA Premium App
Click to expand...
Click to collapse
I ordered mine on Saturday and got the confirmation this morning. Also got an email assuring me my order was valid and that they were very far behind in processing orders
Sent from my ADR6300 using XDA App
TouchPad 32Gb ordered mine from Comet in the UK, got my receipt now.
Arrival due on the 24th between 7-12pm.
This will go nicely with my PlayBook 16Gb that doesnt store all my music.
i ordered from barnes and noble early this morning at 3:30 am est, yet to receive conformation :/
jnad32 said:
Got mine through the small buissness site yesterday and it still says order processing, anybody get confirmation from Hp yet? They charged my card
Sent from my Virtuous Inspire 4G using XDA Premium App
Click to expand...
Click to collapse
Got one of mine from there yesterday as well. Received an email from HP a little while ago saying the order will be processed within 72 hours.
Ordered mine from HP SMB site on saturday and got a confirmation email within the hour. I logged into my order status using the email they sent and my status says 'Back Ordered'. In response to many tweets inquiring about chances of actually getting a touchpad, Bryna Corcoran, HP Social Media Manager, states "Chances R good IF 1) were charged 2) got order # email 3) sent another final confirmation email. If one of those is missing...don't hate me."
So i guess if we are back ordered they just hang on to our money until they decide.
Seraphyn said:
i ordered from barnes and noble early this morning at 3:30 am est, yet to receive conformation :/
Click to expand...
Click to collapse
I placed my order around 10:00 PM PDT last night. Today at 2:50 PM I received an email saying they were going to cancel my order because their inventory was depleted before my order was processed. Yet my order status page still shows a ship date of 24 August.
Anyway, their email excuse makes no sense: shouldn't they have decremented their inventory count after every order? I'm suspicious that they lined up order processing not by arrival time but by shipping time; those of us too cheap to go for overnight shipping ended up getting the shaft.
Yep, mine was canceled from B&N too. Order was around midnight EST I think.
Ordered one this afternoon from CDW. They sent an email thanking me for my order but it doesn't show up in my order history. Fingers crossed.
Sent from my PG86100 using Tapatalk
Order 1 from bestbuy US still processing.
Ordered 1 32Gb and 1 16GB from Onsale Amazon shipping soon.
Ordered 1 32GB and 116Gb from Carphoneware House Uk, Despatched already to be delivered tomorrow.
My B&N order was cancelled too. Thats BS!!
I ordered from hp's small business site and I just got an email that was pretty much a confirmation of the confirmation email. It said that they received my order and I should receive my confirmation email in 24 to 72 hours.
Sent from my Htcclay's SuperCM7 G2 using XDA App
Orders out there
Just got an email from BN saying that they are canceling my order. (not right since they went ahead and charged me already, but oh well)
also ordered on HP Small Business so hoping that one pans out, got the email saying order confirmation should arrive in 24-72 hours
I ordered from HP EPP on Friday and they canceled my order because I used a coupon. HP said it was because of inventory issues but why are people who ordered on Saturday getting theirs?
ordered on amazon at around 6pm Sunday Florida time and 3 hours after that i got this message ...........All OnSale orders will eventually show a "Shipping Soon" status. This DOES NOT mean you are getting one. This just means that payment has been transferred to OnSale for processing.
and i have not received any other confirmation yet so im still hoping mine goes thru lol
ugh BN order was cancelled
I know they were slammed with the holiday sales, etc but come on... Their estimated delivery for me is mid next week. It still shows as processing card on their site and their customer support is rude. Am I just the lucky one?
Did you order directly from them or from Amazon? I'm sure you will get it although I've read over on slickdeals how some people have gotten their orders cancelled. During the chaos, I ordered a refurbished 160gb ps3 from them and I got it yesterday. I thought it would have gotten cancelled since it was so cheap but it didn't and it came with the box and everything else.
I got it late at night from their site directly. I have called and they have confirmed that I am guaranteed one, but every day this week they have said it will ship out.... Still no tracking number or shipped email.
yea I actually just talked to them on the phone about an hour ago because mine CC charge mysteriously disappeared leading me to believe it had gotten cancelled. The customer service lady I talked to was actually quite pleasant and after I gave her my order number she told me that a tracking number has been issued and I should receive an email from them later on today. I am pretty confident she wasnt lying so now im just waiting on that email
Yeah I have been told that for 3 days now..
r_3 said:
Yeah I have been told that for 3 days now..
Click to expand...
Click to collapse
yeah the same thing here , they say everything is ok with your order but still it is not processed. I talked to order department too in Monday he told me he will ship it out but nothing happens so far.
got my tracking number, expected 2nd via fedex.
I ordered mine Wednesday night (11/23) and still don't have a tracking number.
Sigh...well I am glad I am not the only one
Just got my tracking number
Yeah, everyone is freaking out on SD too.
I talked to some guy in the orders department today and he said it will "probably" ship out today.
I have my tracking info, it is due to arrive next week and they got my money via paypal.
got two tracking numbers today. can't wait.
i ordered mine from techforless through amazon and got my flyer 2 days ago... i guess they gave amazon higher priority? weird
I received my HTC Flyer today from TechForLess. I paid for 2 Day shipping but they shipped it a day late so I received it today. I'm actually using it right now to type this post.
I actually received my Flyer yesterday; paid for the expedited shipping! Great value; and my HTC Scribe will be here by Friday. Very pleased with the product !
Sent from my HTC_Flyer_P512_NA using xda premium
Got a flyer for my dad and he loves it. Thanks for letting me know about it. Received it yesterday.
Sent from my PG86100 using Tapatalk
Yea i got my tracking info today also
Sent from my SGH-I897 using xda premium
I ordered one and got a cancellation, then got a mail the following day asking if I would like to pay again, paid yesterday and got the tracking note this am. I was gutted when they cancelled my order, and elated when I got the tracking. paid $45 for next day delivery to europe, and should be here tomorrow
I still haven't gotten a tracking number on my flyer. This is getting ridiculous, it's been almost 10 days.
Simply post date and time you received an EMAIL confirming Prime shipped.
snickers quietly while looking for fire
Really? I mean I guess it'll be interesting, but this seems like overkill. I'd like to know what cities everyone's Prime stops in along the way.
7 days before an email sent
If you dial BB directly it will state clearly on the line that you may not receive an email for 7 days after your package has shipped due to the volume. That having been said I went to BB for lunch and after giving the young lady my phone number and name she verified that I had a prime tablet shipping on the 17th...maybe today and a dock shipping on the 19th. I had not told her I ordered a dock. I asked her twice about them being in stock and she replied without hesitation that yes they are now in stock. Fingers, toes and eyes are crossed.
dajackal9999 said:
If you dial BB directly it will state clearly on the line that you may not receive an email for 7 days after your package has shipped due to the volume. That having been said I went to BB for lunch and after giving the young lady my phone number and name she verified that I had a prime tablet shipping on the 17th...maybe today and a dock shipping on the 19th. I had not told her I ordered a dock. I asked her twice about them being in stock and she replied without hesitation that yes they are now in stock. Fingers, toes and eyes are crossed.
Click to expand...
Click to collapse
Use your Prime to update your post when you get the email.
I'm going to start the thread:
"Post Here When You Check Your Email And It Doesn't Have Shipping Notification"
there was nooo need for this thread!
Received my shipping notification from Tiger Direct this morning. My 11/24 order for the 32GB Champagne Prime shipped out yesterday (12/16) and should arrive on 12/20!
For any one in or near Western New York that doesn't have a preorder, I will probably have 2 extra so shoot me a PM and maybe we can work something out if you want it before X-Mas.
Sent from my Sensation Z710a via the XDA Premium App
FYI
I just called bestbuy
Very calmly i said the following:
"hello, i placed an order online and everything went smoothly. With 1 exception, i had the option of free shipping, or 1day shipping which i paid for. As it will now be 5 or 6 days since ordering, i would like that fee refunded. "
She said "ok sir, i have refunded the $29.99 fee for shipping, here is your case number .. have a nice day"
go
Might want to double check, I said the same thing and she gave me a case number but on further question the case number was because of UPS shutting down early and all the request for refunds they have had. I am supposed to recceive a call to let me know how I will be compensated for shipping and inconvenience above shipping cost
I got half back on my shipping. That was. It
Sent from my VS910 4G using xda premium
I got the email immediately after:
Dear xxxx
A credit in the amount of $29.99 has been applied to the order you placed on 12/23/2011. You are receiving this credit because an item was delivered late.
Haro912 said:
I got half back on my shipping. That was. It
Sent from my VS910 4G using xda premium
Click to expand...
Click to collapse
Half is better than nothing i guess? But honestly people .. dont settle! Holiday or no holiday, they shouldnt have sold us a 1day shipping option, if it wasnt possible due to holidays or any other reason. It should have said "This option not available" or something
Just keep saying "i ordered on the 23rd ... im receiving on the 28th ... you tell me, why did i pay for 1 day delivery?"
But i didnt have to go through any of that, they were more than willing in my case.
rsarno said:
I got the email immediately after:
Dear xxxx
A credit in the amount of $29.99 has been applied to the order you placed on 12/23/2011. You are receiving this credit because an item was delivered late.
Click to expand...
Click to collapse
Well that's pretty definitive.
more proof LOL
However, notice the "Order Total" does not reflect the credit ... but i have multiple sources of proof, no way can they not give it to me at this point (i hope)
Well honestly my mom called since the order is in her name cause its my Christmas present lol
Sent from my VS910 4G using xda premium
Haro912 said:
Well honestly my mom called since the order is in her name cause its my Christmas present lol
Sent from my VS910 4G using xda premium
Click to expand...
Click to collapse
dude you need to change your signature
Just spent 45 minutes on the phone with them. I had to argue with the guy about being charged 35.99 for overnight shipping and getting it the same time as a free order. I was very nice and keep trying to get him to see how the website even told me I should get it by 12/27 if I chose that option. It is even being sent to me ground end of day but he keep arguing that since they couldn't ship it until today, they were technically not late. He wouldn't budge but I asked to speak to a manager and she was very nice and gave me my full shipping amount back.
I haven't received any confirmation yet but I hope it goes through as she said.
chipworkz said:
Just spent 45 minutes on the phone with them. I had to argue with the guy about being charged 35.99 for overnight shipping and getting it the same time as a free order. I was very nice and keep trying to get him to see how the website even told me I should get it by 12/27 if I chose that option. It is even being sent to me ground end of day but he keep arguing that since they couldn't ship it until today, they were technically not late. He wouldn't budge but I asked to speak to a manager and she was very nice and gave me my full shipping amount back.
I haven't received any confirmation yet but I hope it goes through as she said.
Click to expand...
Click to collapse
Fantastic! Good luck
wow i thought a ton of people would be jumping on this heh
This is amazing, I'm actually Norwegian and had my American buddy order me the prime. We go to college together in Ireland, so ill get it on the second of Feb. Aaanyway, just called bestbuy now from Norway, and after politely arguing that the shipping is a day late, she went from offering me half a refund, giving me the full 29.99 refund! Sweet, thanks so much for suggesting this, wouldn't have thought of it on my own!
Came this morning
Hello,
My name is Sophia with Best Buy.com Research Team. This email is in responce to your concerns regarding order number BBY01-435xxxxxxx71. You had concerns of the shipping on this order. I do apologize for the extra time it took to be shipped out to you. For the inconvenience I have credited the shipping back to you in the amount of $29.99.
The order is set to be delivered on 12/28/2011.
If you have further questions or concerns please call us at 866-857-7970.
Have a great day.
Sincerely,
Sophia
Best Buy.com Research Team
hung up on...
well i tried to get at least half back, i have an e-mail showing it shipped on 12.26.11 via EXPRESS, time of arrival the 27th, however it is arriving today, anyways, long story short, i called BB CS and the lady kept arguing it was shipped on the 27th even though it says other wise on my BB.com account, eventually she just hung up on me after saying that's not true...WOW...and im a silver rewards member too...this BLOWS...
i e-mailed them with a complaint and posted on their message boards...i doubt ill get anything...
jmalu84 said:
well i tried to get at least half back, i have an e-mail showing it shipped on 12.26.11 via EXPRESS, ...
Click to expand...
Click to collapse
Nope- nothing shipped on 12/26. UPS was closed. I called and spoke to UPS and they said perhaps a label was created on the 26th but NOTHING shipped. They were adamant about it.
I called BestBuy on the 26th and asked how they were shipping if UPS and Fedex were closed. Crickets.
I called yesterday for a refund and they told me to wait until today. I just called and they refunded without hesitation They said a credit would show on my card in 3-5 days.
jmalu84 said:
well i tried to get at least half back, i have an e-mail showing it shipped on 12.26.11 via EXPRESS, time of arrival the 27th, however it is arriving today, anyways, long story short, i called BB CS and the lady kept arguing it was shipped on the 27th even though it says other wise on my BB.com account, eventually she just hung up on me after saying that's not true...WOW...and im a silver rewards member too...this BLOWS...
i e-mailed them with a complaint and posted on their message boards...i doubt ill get anything...
Click to expand...
Click to collapse
You need to call back and if the same thing happens again, just ask to speak to a manager. I had to argue with the guy and he said there was nothing he could do. He said Best Buy was not late since it was shipped on the 27th and I was getting it on the 28th. Even though I paid 35.99 for overnight shipping, it was still actually shipped standard UPS ground for end of day delivery. To long of a story to give all the details of what he said but he was an idiot. The manager apologized and gave me the refund no problem.
Heck, I received complimentary expedited shipping when it took them forever to figure out how to switch my champagne order to grey. Then when it didn't arrive yesterday and after I called, I received an email and a "Digital Credit" of $41.25 (the amount of my taxes) was applied to my order.
I am persistent but polite and always sympathetic towards the CSRs knowing that they really can't do much in situations such as these (this is a pretty complicated deal here).
So happy right now!
I got refunded my expedited shipping for my order that I purchased on 12/25. I called them up and argued that since the estimated delivery time was the 12/27-12/28 for expedited shipping, I wasted money on it because my tablet will be delivered by 12/29 and I spent $17 extra. So the guy the best he can do is give me a $20 DIGITAL COUPON to bestbuy.com and I agreed to receive it. Its like a gift card you can spend on bestbuy.com and the best part is that he sent more than I paid for shipping!!!
I thought Newegg was a big Asus dealer? Way it sounds, I am assuming not.
I have been told that they were receiving shipments on December 27 for pre-orders. Then it was pushed to today. Now I am being told that within the next two business weeks, they will be receiving confirmation of when they will receive more.
I guess on the bright side, no one else is getting them either, but doesn't sound like NE got that many to begin with.
Today mine got to the office depot warehouse after ordering on the 20th. 1/5 delivery date. I had been checking up on new egg as well and they never have any updates.
Sent from my PG86100 using Tapatalk
They still haven't shipped the Grey ones that said 12/27???
That really sucks... I'm glad I canceled and was able to get the champagne one through them
cyi1 said:
They still haven't shipped the Grey ones that said 12/27???
That really sucks... I'm glad I canceled and was able to get the champagne one through them
Click to expand...
Click to collapse
According to them for circumstances beyond their control, they never got them. They will know within 2 weeks when they supposed to get more.
The only reason I am sticking with Newegg is I have a $300 and some change credit.
I might the bullet and pre-order somewhere else and play the waiting game
Newegg is so clueless!
Preordered the Prime on 12/07, 32G Grey.
Was first told Dec 27, they would have some to ship for preorders. Was then told January 3.
I called them today and was told that they will have confirmation of receiving more within next two weeks.
Hung up the phone and went to Newegg less than 5 minutes after my call and low and behold the 32G grey and champagne was in stock ready to order. And they had a limited offer of a free Asus Carrying case as well.
Ordered and have been charged and is currently in packaging status.
I am pissed because the preorder people have been hung out to dry. Should not be able to just go to site and order if preorders have not been fulfilled.
Did anyone else get a free carrying case as well? My order doesn't show it, but it was there and I will raise hell if I don't get it after what we have been through.
Couldn't post this in the newegg thread?
I hate being this guy but come on
Haro912 said:
Couldn't post this in the newegg thread?
I hate being this guy but come on
Click to expand...
Click to collapse
Brain fart. Sorry.
Lol it's cool mod will be kinda irritated though he spent a lot of time today cleaning things up around here