FYI
I just called bestbuy
Very calmly i said the following:
"hello, i placed an order online and everything went smoothly. With 1 exception, i had the option of free shipping, or 1day shipping which i paid for. As it will now be 5 or 6 days since ordering, i would like that fee refunded. "
She said "ok sir, i have refunded the $29.99 fee for shipping, here is your case number .. have a nice day"
go
Might want to double check, I said the same thing and she gave me a case number but on further question the case number was because of UPS shutting down early and all the request for refunds they have had. I am supposed to recceive a call to let me know how I will be compensated for shipping and inconvenience above shipping cost
I got half back on my shipping. That was. It
Sent from my VS910 4G using xda premium
I got the email immediately after:
Dear xxxx
A credit in the amount of $29.99 has been applied to the order you placed on 12/23/2011. You are receiving this credit because an item was delivered late.
Haro912 said:
I got half back on my shipping. That was. It
Sent from my VS910 4G using xda premium
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Half is better than nothing i guess? But honestly people .. dont settle! Holiday or no holiday, they shouldnt have sold us a 1day shipping option, if it wasnt possible due to holidays or any other reason. It should have said "This option not available" or something
Just keep saying "i ordered on the 23rd ... im receiving on the 28th ... you tell me, why did i pay for 1 day delivery?"
But i didnt have to go through any of that, they were more than willing in my case.
rsarno said:
I got the email immediately after:
Dear xxxx
A credit in the amount of $29.99 has been applied to the order you placed on 12/23/2011. You are receiving this credit because an item was delivered late.
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Well that's pretty definitive.
more proof LOL
However, notice the "Order Total" does not reflect the credit ... but i have multiple sources of proof, no way can they not give it to me at this point (i hope)
Well honestly my mom called since the order is in her name cause its my Christmas present lol
Sent from my VS910 4G using xda premium
Haro912 said:
Well honestly my mom called since the order is in her name cause its my Christmas present lol
Sent from my VS910 4G using xda premium
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dude you need to change your signature
Just spent 45 minutes on the phone with them. I had to argue with the guy about being charged 35.99 for overnight shipping and getting it the same time as a free order. I was very nice and keep trying to get him to see how the website even told me I should get it by 12/27 if I chose that option. It is even being sent to me ground end of day but he keep arguing that since they couldn't ship it until today, they were technically not late. He wouldn't budge but I asked to speak to a manager and she was very nice and gave me my full shipping amount back.
I haven't received any confirmation yet but I hope it goes through as she said.
chipworkz said:
Just spent 45 minutes on the phone with them. I had to argue with the guy about being charged 35.99 for overnight shipping and getting it the same time as a free order. I was very nice and keep trying to get him to see how the website even told me I should get it by 12/27 if I chose that option. It is even being sent to me ground end of day but he keep arguing that since they couldn't ship it until today, they were technically not late. He wouldn't budge but I asked to speak to a manager and she was very nice and gave me my full shipping amount back.
I haven't received any confirmation yet but I hope it goes through as she said.
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Fantastic! Good luck
wow i thought a ton of people would be jumping on this heh
This is amazing, I'm actually Norwegian and had my American buddy order me the prime. We go to college together in Ireland, so ill get it on the second of Feb. Aaanyway, just called bestbuy now from Norway, and after politely arguing that the shipping is a day late, she went from offering me half a refund, giving me the full 29.99 refund! Sweet, thanks so much for suggesting this, wouldn't have thought of it on my own!
Came this morning
Hello,
My name is Sophia with Best Buy.com Research Team. This email is in responce to your concerns regarding order number BBY01-435xxxxxxx71. You had concerns of the shipping on this order. I do apologize for the extra time it took to be shipped out to you. For the inconvenience I have credited the shipping back to you in the amount of $29.99.
The order is set to be delivered on 12/28/2011.
If you have further questions or concerns please call us at 866-857-7970.
Have a great day.
Sincerely,
Sophia
Best Buy.com Research Team
hung up on...
well i tried to get at least half back, i have an e-mail showing it shipped on 12.26.11 via EXPRESS, time of arrival the 27th, however it is arriving today, anyways, long story short, i called BB CS and the lady kept arguing it was shipped on the 27th even though it says other wise on my BB.com account, eventually she just hung up on me after saying that's not true...WOW...and im a silver rewards member too...this BLOWS...
i e-mailed them with a complaint and posted on their message boards...i doubt ill get anything...
jmalu84 said:
well i tried to get at least half back, i have an e-mail showing it shipped on 12.26.11 via EXPRESS, ...
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Nope- nothing shipped on 12/26. UPS was closed. I called and spoke to UPS and they said perhaps a label was created on the 26th but NOTHING shipped. They were adamant about it.
I called BestBuy on the 26th and asked how they were shipping if UPS and Fedex were closed. Crickets.
I called yesterday for a refund and they told me to wait until today. I just called and they refunded without hesitation They said a credit would show on my card in 3-5 days.
jmalu84 said:
well i tried to get at least half back, i have an e-mail showing it shipped on 12.26.11 via EXPRESS, time of arrival the 27th, however it is arriving today, anyways, long story short, i called BB CS and the lady kept arguing it was shipped on the 27th even though it says other wise on my BB.com account, eventually she just hung up on me after saying that's not true...WOW...and im a silver rewards member too...this BLOWS...
i e-mailed them with a complaint and posted on their message boards...i doubt ill get anything...
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You need to call back and if the same thing happens again, just ask to speak to a manager. I had to argue with the guy and he said there was nothing he could do. He said Best Buy was not late since it was shipped on the 27th and I was getting it on the 28th. Even though I paid 35.99 for overnight shipping, it was still actually shipped standard UPS ground for end of day delivery. To long of a story to give all the details of what he said but he was an idiot. The manager apologized and gave me the refund no problem.
Heck, I received complimentary expedited shipping when it took them forever to figure out how to switch my champagne order to grey. Then when it didn't arrive yesterday and after I called, I received an email and a "Digital Credit" of $41.25 (the amount of my taxes) was applied to my order.
I am persistent but polite and always sympathetic towards the CSRs knowing that they really can't do much in situations such as these (this is a pretty complicated deal here).
So happy right now!
I got refunded my expedited shipping for my order that I purchased on 12/25. I called them up and argued that since the estimated delivery time was the 12/27-12/28 for expedited shipping, I wasted money on it because my tablet will be delivered by 12/29 and I spent $17 extra. So the guy the best he can do is give me a $20 DIGITAL COUPON to bestbuy.com and I agreed to receive it. Its like a gift card you can spend on bestbuy.com and the best part is that he sent more than I paid for shipping!!!
Related
Freaking amazon just emailed me and said that I can preorder the prime again tonight midnight pst. At first I thought it was for ordering...but it said pre-order. No telling when I'm going to get that ****. After they screw me over....Would I still check it out....damn it...I would. I'm desperate right now. Gamestop better have that **** tomorrow. Oh and they said sorry and would give a 10$ gift in a few days or so for my cancelation. Hell I already got 30 bucks from them, 10 more would be nice.
same here got the same email, i also notice that the 64gb gold is also available to preorder
same deal, except I actually cancelled my preorder deliberately the first time. but I've had a change of heart so I'm back on with the preorder. this time I'm getting the gold/champagne color.. I didn't realize the amethyst was so purple..
Just looked again after ordering and shows out of stock.
Like I said, must just be for we cancelled folks.
And I am betting we get it in a day. Hopefully Tuesday.
I posted this in the other amazon thread:
Praveen:Hello, my name is Praveen. I'll be happy to help you.
Me:Hello
I was wondering about the ship date of the Asus Transformer Prime (TF201) that I just ordered
Praveen:Josh, I am really sorry as the item is temporary out of stock not able to confirm you that when we able to ship the item However You will receive an e-mail when we have an estimated date.
Me:Okay then. So you don't know if it will ship before Christmas or not
Praveen:I am sorry not able to confirm you the date,
Me:Ok. Thank you
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Contacted an Amazon rep about an estimated date
i preordered too.. when the hell this will ship. who knows.. torn whether i should hold my pre order at gamestop
BiGMERF said:
i preordered too.. when the hell this will ship. who knows.. torn whether i should hold my pre order at gamestop
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If you don't get your gamestop orders by today, or the latest 23 then cancel it. No point in paying TAX for it when amazon has no tax. Unless you live in california I suppose.
is ordering from the item out of stock page considered pre-ordered?
nxp3 said:
If you don't get your gamestop orders by today, or the latest 23 then cancel it. No point in paying TAX for it when amazon has no tax. Unless you live in california I suppose.
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thats exactly what i am going to do.. gamestop just called me s a matter of fact telling me the 23rd
By the way on amazon, if you go to you account an d click order details you will see. It says your item will arrive after Christmas
I re-pre-ordered from amazon last night I just did it quick and did not really pick a shipping. I just changed my shipping to 1 day shipping and it gave me free 1 day shipping so everyone who as not selected 1 day shipping may want to give it a shot could be totally free.
nxp3 said:
Freaking amazon just emailed me and said that I can preorder the prime again tonight midnight pst. At first I thought it was for ordering...but it said pre-order. No telling when I'm going to get that ****. After they screw me over....Would I still check it out....damn it...I would. I'm desperate right now. Gamestop better have that **** tomorrow. Oh and they said sorry and would give a 10$ gift in a few days or so for my cancelation. Hell I already got 30 bucks from them, 10 more would be nice.
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some one yelled at them and got 100 you need to do the same, drain those mofo's.
i never ordered from them, but they got plenty money.
Talking to an Amazon CSR rep now, they are telling me they won't get more in until February. WTF!?
nxp3 said:
If you don't get your gamestop orders by today, or the latest 23 then cancel it. No point in paying TAX for it when amazon has no tax. Unless you live in california I suppose.
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We also get taxed in NY.
I only have orders with Amazon and Newegg but I really want the gold one (not so much the purple)
Well, I'm pretty sure the CSR is wrong here. February is far-fetched I would think. I also placed an order last night for the 32GB Grey, hoping that either Amazon or Best Buy will get me one soon, as this was supposed to be a Christmas present for my parents.
HuskerWebhead said:
Talking to an Amazon CSR rep now, they are telling me they won't get more in until February. WTF!?
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Hard to get more, when you hadn't gotten any 32gb gray yet. Those are the ones that were canceled, and now allowed to re-pre-order.
They are admitting to screwing up: "We wanted to let you know your order for Transformer TF201-B1-GR (10.1-Inch Screen) Tablet was inadvertently canceled by our system. We're very sorry about this. "
Bring me the head of the one who inadvertently canceled our orders, yea verily.
Btw, check your original order number (from Nov 22/23), and you'll notice that it's the same order number from this morning - if you re-re-re-pre-ordered...
Just got finished with CSR:
Could you please give me an estimated date of when you may be able to ship this item? I would very much appreciate your help.
Amazon.com order number: XXX-XXXXXXX-XXXXXXX
I understand the item is in high demand currently. I was just really hoping for some type of information.
Ranndy:Hi Xxxxx. I'll be happy to help you with this order
Me:thank you Ranndy
Ranndy:Yes, it has a high demand and it is currently out of stock unfortunately. Please bear with me a second, I'll try to get further information
Me: ok, thank you
Ranndy:Thanks for waiting, almost done
Me:thank you for looking further into this for me
Ranndy:You're very welcome
According to our supplier, we're scheduled to get more on December the 30th, Xxxxx.
Then we said bye. So, I don't if this helps, but he was not typing for about 5 minutes at one point, which I guess indicates he was actually looking, he then said almost done, and I waited about another 4 minutes for his response.
NoTanFightFan said:
Just got finished with CSR:
Could you please give me an estimated date of when you may be able to ship this item? I would very much appreciate your help.
Amazon.com order number: XXX-XXXXXXX-XXXXXXX
I understand the item is in high demand currently. I was just really hoping for some type of information.
Ranndy:Hi Xxxxx. I'll be happy to help you with this order
Me:thank you Ranndy
Ranndy:Yes, it has a high demand and it is currently out of stock unfortunately. Please bear with me a second, I'll try to get further information
Me: ok, thank you
Ranndy:Thanks for waiting, almost done
Me:thank you for looking further into this for me
Ranndy:You're very welcome
According to our supplier, we're scheduled to get more on December the 30th, Xxxxx.
Then we said bye. So, I don't if this helps, but he was not typing for about 5 minutes at one point, which I guess indicates he was actually looking, he then said almost done, and I waited about another 4 minutes for his response.
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That's better than the ETA of February lol
Bimboy said:
Hard to get more, when you hadn't gotten any 32gb gray yet. Those are the ones that were canceled, and now allowed to re-pre-order.
They are admitting to screwing up: "We wanted to let you know your order for Transformer TF201-B1-GR (10.1-Inch Screen) Tablet was inadvertently canceled by our system. We're very sorry about this. "
Bring me the head of the one who inadvertently canceled our orders, yea verily.
Btw, check your original order number (from Nov 22/23), and you'll notice that it's the same order number from this morning - if you re-re-re-pre-ordered...
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My original order number from Nov 22 was 102-934xxxx-xxxx
My new order number is 102-1020xxxx-xxxxx
So I do have two different order numbers and I re-pre-ordered the same 32GB gray one...
Amazon know they got screwed by asus.
they're putting the money where their mouth is by offering free overnight.
Asus is oddly silent about this whole thing.
jptech said:
Amazon know they got screwed by asus.
they're putting the money where their mouth is by offering free overnight.
Asus is oddly silent about this whole thing.
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ASUS isn't silent at all. Here's what they said to Engadget:
ASUS started filling the inventory pipelines this past week for our new Eee Pad Transformer Prime and will continue to do so on an expedited basis for the foreseeable future. We will reach normal inventory levels in January for the North American market based on current orders and forecasts. Based on forecasted supply schedules to our valued partners we expect pre-order allocation fulfillment to occur shortly and online or in-store availability in the very near future. We will continue to work closely with our partners to fill customer orders as quickly as possible.
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I am having trouble believeing it, but it's true. I JUST got off with a supervisor at ABES:
Just got off my THIRD call with Dishonest ABE.
They don't have a SINGLE KEYBOARD DOCK IN THEIR WAREHOUSE OF EITHER COLOR!!! I don't know about tablets, but I had:
Call 1: "Processing" should be all set
Call 2: "Uh, we ill have them in 4-6 days, should go out Tuesday Wednesday of last week" - This was where I get REALLY concerned.....
Call 3: - Supervisor: The guy TOLD US WE WOULD HAVE THEM, but it fell through, and we don't know WHEN we are going to have them."
"Then why did you put "AVAILABLE" on your site, instead of Coming soon, pre-order - 4-6 days, etc..."
"Cause he said.... " I was like oh **** YOU I am so sick of these BS lies. You put AVAILABLE when you HAVE THEM... NOT BEFORE ****head!!!
It's BS. They either have NONE or got a few and freaking oversold just like Amazon, Best Buy and the rest of the free world. Is Asus distribution channel run by insane asylum escapees or WHAT????? The one common element here os ASUS. Certainly all of these retailers didn't go eveil overnight or something (though some ALWAYS were, BestBuy)
I am LIVID... Now out comes my poison email to ANOTHER CEO AND CORPORATE OFFICES... WHY must I go through this
The rude **** ended with, so: I'm gonna cancel your order anyway, even if you tell me not to (I said, you want to repeat that for my recording, I want to make sure it's clearly heard.
Sorry, I double posted, but wanted to help stop people from ordering here. We have had enough of ths from the rest of the channel, no need to stay bent over for more... MAN!
Thank god Citi declined my transaction.
Same here. About a week, they said. Cancel, I said. Bastids.
Sent from my Transformer Prime TF201 using xda premium
Wish I'd seen this before I ordered.
I just got off the phone with these liars. I told him the order page is back to saying 2-3 days, he apologized for the misinformation said it'd be about 1-2 weeks.
Think I'm going to find another source and cancel on these vermin.
As far as I can tell no merchant has them in-stock right now so it's really ASUS who's slow on the delivery of these. They obviously weren't shipping keyboards in conjunction with the tablets.
Just can't trust a company that says "Of Maine" yet is in NYC
My order status changed to "sent to warehouse" last night. Having no idea what that means, I called, and was told that they have it, it is being prepped to ship today, will be sent tomorrow AM, and I should have my dock on Wednesday.
Sorry some of you got shafted, but they do/did have some in stock.
Sent from my Transformer Prime TF201 using xda premium
Col.Kernel said:
Wish I'd seen this before I ordered.
I just got off the phone with these liars. I told him the order page is back to saying 2-3 days, he apologized for the misinformation said it'd be about 1-2 weeks.
Think I'm going to find another source and cancel on these vermin.
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Now says:
Availability: Available in 8-12 Days
Bimboy said:
My order status changed to "sent to warehouse" last night. Having no idea what that means, I called, and was told that they have it, it is being prepped to ship today, will be sent tomorrow AM, and I should have my dock on Wednesday.
Sorry some of you got shafted, but they do/did have some in stock.
Sent from my Transformer Prime TF201 using xda premium
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my order status still says 'In Process', ordered early in the morning last Friday back when the Availability said "In Stock".
the_game_master said:
my order status still says 'In Process', ordered early in the morning last Friday back when the Availability said "In Stock".
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Fwiw, I ordered Thursday, immediately after seeing the "in stock" thread. That is likely the difference. I do not understand this manager saying it is not there though, uless he meant that it is coming in today, and the OP's place in line didn't make the cut for place in line versus items received. The swearing probably didn't help either, even though I fully empathize on the frustration level. :-\
Sent from my Transformer Prime TF201 using xda premium
Just got an email that the orders exceeded their shipment... Awesome. Ive cancelled and gone with amazon. I guess it will get here when it gets here.
Kohawk09 said:
Just got an email that the orders exceeded their shipment... Awesome. Ive cancelled and gone with amazon. I guess it will get here when it gets here.
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Just got the email too.
Don't know where to go from here. No body had any in-stock last I checked. Gamestop had no date, and neither did Amazon.
Like a few others, I ordered late Thurs night when the status was "available ". My credit card was charged Friday, I was notified it was "in process" for 1-3 days, now today my status shows "shipped to warehouse ". I am confident in will get mine in a day or two. Am I pleased I paid $40 for express shipping and it's going to take 4 or 5 business days? No. But I think did not read where it clearly states it cn take 1-3 days to process so that is on me.
I'm sorry for those of you who ordered when it said "available " and aren't getting yours. I blame their stock tracking/ordering software more than the company being "dishonest ", I really doubt they tried to intentionally screw anyone. They actually seem like one of the few able to make deliver and are being up front about when they will get future stock.
slugbug2010 said:
Like a few others, I ordered late Thurs night when the status was "available ". My credit card was charged Friday, I was notified it was "in process" for 1-3 days, now today my status shows "shipped to warehouse ". I am confident in will get mine in a day or two. Am I pleased I paid $40 for express shipping and it's going to take 4 or 5 business days? No. But I think did not read where it clearly states it cn take 1-3 days to process so that is on me.
I'm sorry for those of you who ordered when it said "available " and aren't getting yours. I blame their stock tracking/ordering software more than the company being "dishonest ", I really doubt they tried to intentionally screw anyone. They actually seem like one of the few able to make deliver and are being up front about when they will get future stock.
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Hate to tell ya, I ordered exactly at 9:10 pm est, Abe's website stated it was Available when I placed my order.
I just got two emails saying they oversold over the weekend. I couldn't give a **** about what they did over the weekend, I ALSO ordered asap on Thursday night.
Its looksto be ANO GO even if you ordered Thursday evening. Sorry....lol
Mcoupe said:
Hate to tell ya, I ordered exactly at 9:10 pm est, Abe's website stated it was Available when I placed my order.
I just got two emails saying they oversold over the weekend. I couldn't give a **** about what they did over the weekend, I ALSO ordered asap on Thursday night.
Its looksto be ANO GO even if you ordered Thursday evening. Sorry....lol
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Suckage
What is the status of your order, was your cc charged, did/does it show as shipped to warehouse?
I bought my pad off of newegg.com last thursday. They have been showing up periodically, only when they actually have stock availible. In most states they don't charge sales tax and they ship very quick. I'm seeing only the grey docking station listed on their site at the moment but it is out of stock. All you can do is keep checking periodically as they will show up but sell really fast. But at least if you see it's in stock and buy it, you'll get it. This is one of the most reputable sites on the net.
No idea, I just called them and told Mike ( I guess...ext. 2 from the email) I wanted to cancel...
Go thru phone menu, hit ext. 2
Hold
Abes...hello ages of Maine
Me....I liked to cancel my Asus order
Abes ...what's your order number
Me....give him order number
Abes....hold (6 minutes)
Abes....Jason correct
Me.....yes
Abes....hold (2 minutes)
Abes....ok I canceled your order
Me....thanks
Abes....HUNG UP
That was it, what a douchebag!
---------- Post added at 02:33 PM ---------- Previous post was at 02:31 PM ----------
This freaking tablet and keyboard better give me a "happy ending" each night before bed for all this hassle!!
I'm keeping my fingers crossed. No "oversold" email yet and it shows shipped to warehouse.
It's not like I'm out anything if it does cancel - I've not seen any others available or I would have ordered more for friends/backup anyway. If it gets canceled I get my money back and continue the search and wait. If I'd ordered the damn Grey to begin with this wouldn't be a problem, I would have both from BB, but I ordered champagne.
slugbug2010 said:
I'm keeping my fingers crossed. No "oversold" email yet and it shows shipped to warehouse.
It's not like I'm out anything if it does cancel - I've not seen any others available or I would have ordered more for friends/backup anyway. If it gets canceled I get my money back and continue the search and wait. If I'd ordered the damn Grey to begin with this wouldn't be a problem, I would have both from BB, but I ordered champagne.
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don't cancel, you probably are going to get it.
I never seen the "shipped to warehouse" status, I only got "In Process" when I ordered.
I'm not canceling mine either despite receiving the two emails that they oversold. In part because he still gave an end time of when they will get more in, while the other online retailer don't provide any info when they will get more in.
slugbug2010 said:
But I think did not read where it clearly states it cn take 1-3 days to process so that is on me.
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perhaps us over here in Blighty are not so hard done by after all!! Whilst we are yet to get the TFP we will get it with the dock and our retailers do not normally tale 2-3 days to process an order as we can order of some sites up until 8-10pm and still get next day delivery.
Now I am seeing the positives of living on a "small island" as Bill Bryson would say.
ps by the time we get ours; ICS will allready be installed and we will be looking forward to jammy dodgers, jam roly poly or Javvarisi Avul Payasam
anyone share their status on bb shipping?
mine got just backordered again hahah so funny.. i wanted to get it asap
so i had to cancel my preorder this morning and placed another order with the fastest shipping method (btw i gave up my free case and upgrade fee went up to $36 from $18.. )because
at that time bb webbie cleary said it would be shipped within 1~2 days . now
it is back to being backordered.. im not blaming anyone on this since its my fault.. peace out fellas..
woogi8 said:
anyone share their status on bb shipping?
mine got just backordered again hahah so funny.. i wanted to get it asap
so i had to cancel my preorder this morning and placed another order with the fastest shipping method (btw i gave up my free case and upgrade fee went up to $36 from $18.. )because
at that time bb webbie cleary said it would be shipped within 1~2 days . now
it is back to being backordered.. im not blaming anyone on this since its my fault.. peace out fellas..
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That sucks man why didn't you just go to bestbuy and preorder they have them in bestbuy now just go there and buy it
Yeah, my store sold 5 of our 18 yesterday. You should be able to just walk in and buy one.
Sent from my SGH-I897 using XDA App
I just got an email "Problem with order" from bestbuy, its all fixed. For some reason all they wanted was to confirm my shipping account since it was different than the billing address. So I am gonna guess they are shipping out today, about time!
Mine still says "order in process of being fulfilled" from yesterday. Anxiously awaiting a shipment confirmation.
phillyrican said:
That sucks man why didn't you just go to bestbuy and preorder they have them in bestbuy now just go there and buy it
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none of my bb has notes in stock . there is one bb has notes but its like 100miles away from me
dang, got my hopes up for no reason. Still no shipping confirmation Have you guys had any luck today?
Mine still says "Order in process of being fulfilled; Usually ships in null - null days," as it has for about a day. C'mon BB...
Mine shipped out via UPS Next Day Air this morning, arrived this morning, I missed the delivery, and I'll be picking it up later today. By the time I received the shipment email from BB, it had already been attempted to be delivered. Apparently it shipped out yesterday (2/20), but BB's system never updated me to let me know when to expect delivery.
I'm on the phone with Best Buy, and apparently the issue with att still isn't resolved, wth? and thats why they haven't been able to ship it. If I wouldn't have called I would have never known there was an issue.
Picked mine up a couple of hours ago from my local UPS distribution center, still getting used to the whole Android OS.
Still waiting on mine, slaps self for not picking in store pickup, or overnight , did get my 50.00 dollar bestbuy giftcard email. Should be in Friday.
just thought id share this
they updated the order status
Thanks for pre-ordering. You are one step closer to getting your phone. Keep an eye out for a shipping email with your tracking information. We will do our best to get it to you before others get a glimpse on Friday, May 18. For questions, visit sprint.com/preorder.
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lets hope we get it before the 18th
That would be fantastic. Not $80 worth of fantastic though (difference between sprint and wirefly).
Keeping my fingers crossed.
Sent from my PC36100 using Tapatalk 2
Awesome! Hopefully they ship this week.
Eh this is kinda bleh...
I pre-ordered from sprint and called them about 8 times trying to cancel so i could pre order from wirefly. ALL of them said i cant, only until its ABOUT to ship out then i can cancel it...
6 out of 8 of them kept saying how they dont have a date but its getting to the warehouse to be packaged on may 16th.
I doubt we will get it before the 18th. It will prob ship the 16th and come 2 days later in the mail on the 18th. =/
sorry to be a Debby downer!
Got 2 preordered. Would be awesome if they come this week.
lol, Sprint's order status message changes like 4 times a day. This must be some kind of running gag they have going at their office...
When I called to confirm my ID for my order on Monday, he said preorders would be guaranteed delivery the day of or 1 day before the release date (depending on location). This seems to fall in line with that so I'm happy
who knows with them, just talked to my friend at the corp store on the campus and she said this to me
"Pre-order gets you out of the hassle in the store and waiting. That's about it."
damn, well guess ill just hope it comes in sooner than later
Yea, I had gone into Sprint to talk to them about it and what they had said was it would arrive one day before or on the release day. However, with the iPhone 4s, they had so many pre-orders that they had arrived one day after launch day, so we will just have to wait and see.
With the Galaxy Nexus, it launched on a Sunday, and people had them in hand on Friday and Saturday. They usually do a pretty good job of trying to get them out before the official release date.
I know Best Buy and a couple other 3rd party retailers said they weren't going to release before the 18th, but I don't mind the wait. It'll give me a few more days with my EVO before I turn it into a dev phone
anyone know how sprint ships their phones (fedex, ups, mail)?
arodey said:
anyone know how sprint ships their phones (fedex, ups, mail)?
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I am curious about this too. What i really want to know is if they will leave the package if I am not home at delivery. I would hate for it to get sent to a distribution center with weird hours and delay getting my hands on this thing.
Anyone ask sprint about this? I may call and ask a few questions if nobody did already.
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My IRL birthday is on the 16th. COME ON, BABY!!! Daddy needs to show you off!
i talked with them in a chat and they said they use fedex, ups, or the mail. im hoping its not fedex because fedex blows in my area.
arodey said:
i talked with them in a chat and they said they use fedex, ups, or the mail. im hoping its not fedex because fedex blows in my area.
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That's funny. I am on the phone with them right now and the guy told me they are shipping with UPS.
Also told me that they will leave the box at the door if you are not home.
Of course take it fwiw with these reps.
tgrgrd00 said:
That's funny. I am on the phone with them right now and the guy told me they are shipping with UPS.
Also told me that they will leave the box at the door if you are not home.
Of course take it fwiw with these reps.
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ups would be fantastic for me. thanks for sharing!
arodey said:
ups would be fantastic for me. thanks for sharing!
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No problem. Also FYI while I was on the phone with Sprint I asked about my activation fee and he initially said that I would have to pay it. I explained that I ordered through sprint even though I could have gotten the phone much cheaper through a 3rd party and I would appreciate it if they would wave the fee to help offset the cost difference. He put me on hold for 1 minute and said the activation fee has been waved.
When I pre-ordered with Sprint, all I had to pay for, besides the phone, was shipping. No sales tax and no activation fee. The only thing that upset me was they wouldn't let me upgrade my line. I'm eligible 6/1, from when I bought my 3D. They wanted me to pay full price or wait. I then told I'd upgrade another line. I was looking at my account on line and told then the phone number for my Airave. He checked the eligibility and congratulated me. I couldn't believe it.
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arodey said:
anyone know how sprint ships their phones (fedex, ups, mail)?
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Sprint's warehouse and shipping are all managed by UPS. Their warehouse is literally at the end of the runway where the plane takes off. My Evo 3d preorder shipped at 12:30 am and I received it the same day it went on the plane. There is a video on UPS's website about this.
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Many people who pre ordered the EVO 3D received the phone before release date. I remember being jealous and wishing I ordered through sprint instead of best buy. I don't see why the LTE would be any different. I'm planning/hoping to receive the phone next Wednesday or Thursday as they typically do overnight shipping.
Thought I'd make a thread for people who pre ordered through Amazon instead of clogging other threads.
I just ordered mine today and its back ordered but says est delivery on May 21st
Also here's how to get free one day shipping! Thanks purock!
purock said:
To get free overnight shipping just email amazon and ask nicely. Include your order #. They were really cool about it.
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Just ordered mine and Del date is 5/22. Ships 5/18.
I think it says back order because its a pre-order? Not sure?
But release is not until 5/18 so.... I hope it ships that day because I have 5/22 off from work.
It says free activation for new lines... but when I ordered as an upgrade it said Sprint would charge me $36 activation. I called Sprint retention department and complained about their lack of lte, etc and got a credit to my account and a promise to waive the activation fee
To get free overnight shipping just email amazon and ask nicely. Include your order #. They were really cool about it.
The $36 fee waiving is for new lines only, not upgrades.
And don't worry about the backorder note, Amazon told me that's just a placeholder type deal. They told me that that all pre orders are on track to ship by 5/18.
My estimated delivery date is the 5/21.
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I purchase everything via Amazon, but I couldn't wait (too excited) to pre-order so I went with Sprint.com, I should have waited.
I made a promise to myself to never do that again, so my next HTC phone will definitively be via Amazon for sure.
I was opposite. I ordered through Sprint, canceled, ordered through Amazon to save $62.
I too am an Amazon fanboy. I have no problem waiting a few extra days.
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They didint say **** about Activation waiver. They told me to expect it.
But they did throw in a free charger and a $10.00 Google Wallet Credit.
As far as Shipping. I would prefer it be on Tuesday as that is my day off! Woooot and I work all weekend. Perfect timing!
purock said:
To get free overnight shipping just email amazon and ask nicely. Include your order #. They were really cool about it.
The $36 fee waiving is for new lines only, not upgrades.
And don't worry about the backorder note, Amazon told me that's just a placeholder type deal. They told me that that all pre orders are on track to ship by 5/18.
My estimated delivery date is the 5/21.
Sent from my LS670 using XDA
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Thanks man, I'm going to try this out! I just hope to get it before Memorial day weekend since I'll be out for almost a week. Hopefully my preorder is on track since I ordered a few hours ago lol
Edit: Can confirm this works!
I just cancelled my order from Wirefly and placed one with Amazon. I was in early with Wirefly on 5/7, but they would never give me a straight answer of when or if it would ship soon.
Amazon did say I should have it by 5/22. Not sure whether I believe that or not, but at least they are giving me a date. I also noticed they gave me a free car charger once I placed my order. That was a nice surprise.
Not sure how this customs thing is going to affect it if it is true.
mpmz71 said:
I just cancelled my order from Wirefly and placed one with Amazon. I was in early with Wirefly on 5/7, but they would never give me a straight answer of when or if it would ship soon.
Amazon did say I should have it by 5/22. Not sure whether I believe that or not, but at least they are giving me a date. I also noticed they gave me a free car charger once I placed my order. That was a nice surprise.
Not sure how this customs thing is going to affect it if it is true.
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Yep they are giving a free car charger to everyone. Can never have enough of those generic USB chargers.
In all honesty, I doubt the Customs thing is going to affect pre-orders that much. Most of those phones have probably been in the country for at least a few days.
Those customs batches are for units not yet sold, I suspect.
When I click the free charger link it 404's lol
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I preordered from Amazon on 5/11 before it went to 'backordered' and my status still shows as shipping 5/18, so I decided to email Amazon today and got the following response:
Hello,
I'm Ron - thanks for taking the time to write in on this matter. I do apologize if this issue has caused any concern.
We are actually aware of this issue, it has been reported to the appropriate department and we are not anticipating any change to your current order.
Your order is still planned to be shipped on May 18th, 2012 with an estimated delivery date of May 22nd, 2012.
If you have any further questions or concerns, our customer service associates can be reached at 877-429-8502 every day between 7 a.m. and 11 p.m. Central time. You can also reach us by e-mail at ******.
Again, sorry for any misinformation and thanks for your patience while we work to get your order to you.
We look forward to seeing you again soon.
Best regards,
Ron E.
=============================
---- Original message: ----
Hi,
I placed a pre-order for the Sprint HTC EVO 4G LTE on 5/11, but last night
I heard there was some sort of delay for this phone due to US Customs. My
account page still shows my order as estimated delivery date of 5/22 with
the shipping date as 5/18 as it originally was when I placed the order. I
wanted to confirm if this was still accurate and if the delay has changed
anything for my account? Also are there any options to possibly get this
shipped faster with another method?
My order number is ******************.
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So I'm crossing my fingers that Ron from Amazon knows what he's talking about.
Same thing for me; I'm curious if anyone who requested the overnight shipping has seen a change on their order status. (IE: Arrival Date: 5/21)
coolblue830 said:
I preordered from Amazon on 5/11 before it went to 'backordered' and my status still shows as shipping 5/18, so I decided to email Amazon today and got the following response:
So I'm crossing my fingers that Ron from Amazon knows what he's talking about.
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Amazon often plays by its own rules. So I wouldn't be completely shocked to see them ship out preoders if they were able to get their batch. I know Sprint would prohibit them from doing this, but how effective could they be?
brennen.exe said:
Same thing for me; I'm curious if anyone who requested the overnight shipping has seen a change on their order status. (IE: Arrival Date: 5/21)
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I had it change a while ago. My status still says this when you go to view order:
Shipping Estimate: May 18, 2012
Delivery Estimate: May 21, 2012
Shipping Speed: FREE One-Day Shipping
Interesting because I got a completely different response!
Thank you for emailing in about the possible delay of the HTC EVO LTE 4G Android Phone. There are reports that the phone is delayed at customs and I'm sorry we don't have a time line when they will be released.
We look forward to seeing you again soon.
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Just got my response back for the change in shipping. My order has been updated and says it will ship on the 18th and be received on the 21st. I figure Amazon will join the delay alongside everyone else, but they are taking their time getting that info to their customers, so I wonder if they will do anything about that... they are generally good with their customer service. I don't mind waiting if it comes to that.
Yeah I'm trying to keep my expectations low so I don't get disappointed but I'm hoping they already had some stock onhand before it went to backorder status and are still sending those who had preordered their phones on time.
On a related note, I did email again and requested for one-day delivery instead of the free two-day shipping that they automatically give you and score!
Hello from AmazonWireless,
I was able to upgrade the shipping on your order to one day. The new estimated delivery date is 21 May 2012.
Best regards,
Bryan T
=============================
---- Original message: ----
Hi,
Is it possible to request one-day shipping on this order?
Thank you.
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Anyone hear anything more?
Hello [Crowordove],
I'm sorry for any inconvenience this may cause you, but the truth is we just don't yet know how this customs issue with the Evo LTE phones will affect our ability to deliver your new phone to yet. Of course, we'll keep you informed via email as we find out.
For now, we still expect to ship your order in time for delivery on May 22, 2012 .
We'll send you an e-mail when your order is shipped with your tracking number.
You can track your order status online on Your Account
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
That's what I was given yesterday. However my OG EVO can last a bit longer if I need it to.
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Well hopefully with this news of 5/23 being the new date we'll get our phones next week! Thanks to some awesome one day shipping
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