Poor call quality - Streak 5 Q&A, Help & Troubleshooting

Hi guys,
Since I've owned my Streak (unlocked from Dell) people have complained about poor call quality when speaking with me. Cutting in and out, sounding like a dalick, etc
Recently the complaints have increased in number.
I'm on 351 and rooted. No modifications.
Any ideas??
Thanks
Sent from my Dell Streak

Srsly? No replies at all?
Sent from my Dell Streak

Got similar trouble - no ideas for almost 3 months

The only time I notice that problem, is one of two things...
1. Walk too far away from the phone with my BT turned on
2. If I have wi-fi turned on. Doesn't matter if it is connected or not,
if I have wi-fi on, while on a call, the sound starts breaking up.
Might give that a try?

We hear good, but persons on the other side often asking me to repeat, or even thinking connection is lost.
Wifi disabled by default. Turn it on only when use.

p51d007 said:
The only time I notice that problem, is one of two things...
1. Walk too far away from the phone with my BT turned on
2. If I have wi-fi turned on. Doesn't matter if it is connected or not,
if I have wi-fi on, while on a call, the sound starts breaking up.
Might give that a try?
Click to expand...
Click to collapse
I'll try disabling wifi thanks!!
Sent from my Dell Streak

Hi.
I had loads of issues with call quality.I upgraded my rom to 407 from 360/351 and what a big difference.I dont understand whats changed but its much better.
Sent from my Dell Streak using XDA App

Thank you for that! I do want to upgrade, but I'm hoping for a 00 region release before I do. If that doesn't happen by Feb I will go to 407
Sent from my Dell Streak

Strange, but call quality came worse after upgrade.

Right, so that may not be the answer. I will just have to keep wifi off when calling for now. I might set it up in automateit or something.
Sent from my Dell Streak

I had many roms on my streak and experienced call quality problems only once.
That was when I was standing near my regular DECT telephone. Frequencies must have mixed up somehow.
If you're expierencing the problems mainly on the same location, maybe theres some electronic device messing crowding up the frequencies. Just a suggestion...
Other than that, the Streaks are all kind of different. Some people complain about wifi issues, while others never had them, some people can't get fm radio to work while others do... maybe it's the same with call quality

Thanks for your input it happens everywhere, so not really specific location issue.
Sent from my Dell Streak

The update to 407 fixed my issues!
Sent from my Dell Streak

I had same problem until I realized this only happened when on speaker phone. I followed Wayton's advice & no difference. Now I either use the phone as a phone or more often I use my BT earpiece & then there are no problems @ all. I am sending mine away shortly for upgrading so I will let you all know if it's better ore worse.

Ooh, upgrading? What will that consist of?
Sent from my Dell Streak

Bayton said:
Ooh, upgrading? What will that consist of?
Sent from my Dell Streak
Click to expand...
Click to collapse
I'm haveing my baby upgraded to hopefully ICS but most likely Gingerbread. I've known Dan for about 6 years on 4 different forums and the last forum is his own. He is familiar with this forum so I don't know if he is a member or not. I don't have the ability to do it & as a senior on diability, it is too inconvienient to drive all over the greater Vancouver(BC) area to find someone here, but I would have if Dan had not offered.

Yes, an upgrade to 407 ROM susbsided the call quality issues just like the complaints of the person with whom I use to speak !!

They've certainly done something right!
Good luck with the upgrade!
Sent from my Dell Streak

Contemplation said:
Strange, but call quality came worse after upgrade.
Click to expand...
Click to collapse
Yes, the same happened when I upgraded.. Also the upgrade screwed my video recordimg quality. Posted on Dell.com (before dell went ape schick on the Streak)....and even called dell support...and never got ome follow up

do u have a case on the phone i know some cases affect the call quaitly,

Related

X10 In Call Volume

Anyone else's In call volume very low? even though its on maximum volume? I cant seem to hear very well unless I put the phone on loudspeaker. any ideas on this one?
cheers
Yup. I am on .14 and it is awful. I hear the .16 update fixes it though. There are so many good things about this phone that I couldnt care less about this issue though at the moment.
Nope. I have .16 and it's just as bad.
Flamso said:
Nope. I have .16 and it's just as bad.
Click to expand...
Click to collapse
Cheers mate, I was just about to follow the debranding tutorial to update to 1.6 to improve my In- Call volume.
I have also heard that 1.6 offers an improvement in this area.
Baggyb said:
Cheers mate, I was just about to follow the debranding tutorial to update to 1.6 to improve my In- Call volume.
I have also heard that 1.6 offers an improvement in this area.
Click to expand...
Click to collapse
I'm actually thinking of unbranding my phone just because I can. But it's just to get rid of like one or two pre-installed programs.
i am on firmware 1.6 and it doesnt solve anything, its really really bad! the volume is ridiculous I can hardly hear anyone unless I go into a room where theres no noise at all! SE need to fix this
volume at max is not even iphone at half
Volume is terrible, i keep squeezing the phone into my ear.... what i don't understand is who ever listened to the phone and said ooooh this is good, how is he not FIRED
if this phone ever gets released in the US with the same problem i am complaining to the FCC. it seems someone to do something about it, (remember what happened to Toyota?)
I honestly dont think a firmware can increase/fix the volume issue, i honetly think the speaker is at its limits, i even hear distortion some times, telling me my volume way to loud for the speaker capacity, although i can BARLEY hear something.
Terrible
Yea, I cant say that the volume is loud, but I found out a solution that works for me.
Actually the screen seems to pick up the vibrations from the speaker, so if you instead of holding your ear against the speaker move your ear slightly down so that you actually have your ear on the top part of the screen instead... then the volume is much better!!
Just a tip.
And for SE: I noticed that only the higher pitched frequencies causes distort in the small speaker. Analyze the speaker and identify which frequencies that causes distortion and filter those frequencies out. Sacrifice those frequencies for a louder volume!
Regards // R
I read somewhere that they put the phone in test mode and forced the volume higher and worked.
Which would mean the hardware is capable of higher volume its just bad software.
This issue bugs me big time, and I'm quite dissapointed :-/
Any news on SonyEricsson solving this issue?
I've read that the X10 mini does have a much better loudspeaker. How can this be when it's an even smaller phone?
I strongly(!) hope that SE will fix it! A phone that is useless for phone calls? Than I can buy an iPod touch :-(
there is a 'volume hack' app but works only for rooted devices.
same problem..can hardly hear when on the street or in public place.
i enable speaker..and keep the loudspeaker near my ear.
Nocturnal310 said:
there is a 'volume hack' app but works only for rooted devices.
same problem..can hardly hear when on the street or in public place.
i enable speaker..and keep the loudspeaker near my ear.
Click to expand...
Click to collapse
Personaly I don't think that this is the way you have to make calls with a top of the line smartphone ;-)
Does anybody know if Sonyericsson is aware of this low volume issue?
Do they want to adress this issue with a soft- or hardwarefix?
Hopefully the update will come soon
http://talk.sonyericsson.com/message/1899#1899
Willey1986 said:
Hopefully the update will come soon
http://talk.sonyericsson.com/message/1899#1899
Click to expand...
Click to collapse
I hope so.
yea...its really in a sad shape
i cant believe it.
i dont know why would they make an android phone when they dont even know whats it like?
X10 = lots of problem + lack of hope and many anger users around the world
Yes there are many problems with X10, i think X10 problems will be solved soon after the update 2.1 let us hope for the best
i use the speaker all the time
i hate SE
Mehdiest said:
yea...its really in a sad shape
i cant believe it.
i dont know why would they make an android phone when they dont even know whats it like?
X10 = lots of problem + lack of hope and many anger users around the world
Click to expand...
Click to collapse
Actually, the number of problems is far, far, far, far, faaaaaaar less than you think it is. Being on a board for people needing technical support for their phones will make you think there's a lot more anger and problems than there really are. It's the nature of the internet.
Think about it, if there were really that many shopstopping problems, the phone would have gone through a recall by now. You can't let this forum (or any other tech support forum) give you any sort of indication of percentage of users with problems.
Same problem here... German o2 X10i (R2BA026). Speaker volume set to max. but still can't hear the other side It's a shame...
EDIT: oops... have to change my Avatar and Signature Hihi
iead1 said:
Actually, the number of problems is far, far, far, far, faaaaaaar less than you think it is. Being on a board for people needing technical support for their phones will make you think there's a lot more anger and problems than there really are. It's the nature of the internet.
Think about it, if there were really that many shopstopping problems, the phone would have gone through a recall by now. You can't let this forum (or any other tech support forum) give you any sort of indication of percentage of users with problems.
Click to expand...
Click to collapse
Looks like coming from se and not one of forum users. I am not worried as i know it will be taken care of now as it has been launched in us.
Sent from my X10i using XDA App

[Q] Camcorder recording very muffled sound

I have noticed that when I record video with the Thunderbolt that the picture quality is out of this world but the sound quality is terrible at best. I can barely hear my TV playing just 6 or 7 feet away from me. Anyone else have this problem?
I am running Infected ROM but have had this problem since it came out of the box.
Also, I was wondering, if I called VErizon support on this, could they tell that I had my phone rooted just by being on the phone with them?
This issue has been discussed on xda as well as a few other forums (htcs own community as well). I havent found an explanation or anything that fixes it unfortunately. I'm kinda upset about this since I'm constantly taking videos on my phone.
Sent from my ADR6400L using XDA App
sm0k3y-TB said:
I have noticed that when I record video with the Thunderbolt that the picture quality is out of this world but the sound quality is terrible at best. I can barely hear my TV playing just 6 or 7 feet away from me. Anyone else have this problem?
I am running Infected ROM but have had this problem since it came out of the box.
Also, I was wondering, if I called VErizon support on this, could they tell that I had my phone rooted just by being on the phone with them?
Click to expand...
Click to collapse
They don't know you're rooted. I exchanged my Moto droid 4 times, it was rooted each time. I often called them and they would just send me another. The buttons kept going bad on my phones. Bad luck I guess.
It uses the mic at the bottom of the phone (same one for phone calls) so make sure you're not covering that up. And it seems that unless whatever you're recording is close, you'll have issues. There was a post somewhere from someone who contacted HTC and was told it was due to the noise cancelling software
Well at least if its software related maybe it can be fixed in the first update. It's a shame to have such great video quality with such horrendous sound.
PJnc284 said:
It uses the mic at the bottom of the phone (same one for phone calls) so make sure you're not covering that up. And it seems that unless whatever you're recording is close, you'll have issues. There was a post somewhere from someone who contacted HTC and was told it was due to the noise cancelling software
Click to expand...
Click to collapse
ignore what I posted, I am tired and that was stupid lol.

[Q] Phone speaker not working

Dear all, my Dell Streak phone speaker is not working. But if i turn on the loud speaker or attach bluetooth/hands free device works well.
I already tried to replace the recovery & rom with stock 322, 345, DJ Steve 1.7.0, 1.9.0, but non of it solve the problem.
Is it due to software problem or hardware problem? How can i check it?
FYI, my DS is never fall to the ground and water.
Can anyone help this poor man?
Thanks before.
Hi Marketblack,
same problem with me, because of my loyalty to DELL STREAK,until now i'm still using DS eventhough every outgoing call or receive call use loadspeaker.
Sometimes my speaker back to normal but that conditions temporary only
romeoalfa said:
Hi Marketblack,
same problem with me, because of my loyalty to DELL STREAK,until now i'm still using DS eventhough every outgoing call or receive call use loadspeaker.
Sometimes my speaker back to normal but that conditions temporary only
Click to expand...
Click to collapse
Wow, I am almost afraid to root my Streak if this type of issue might occur.
so what should i do rico???
if i've return back to DS service centre at my country, it takes 14 days to repair
Same problem for me.Suddenly stopped working.Only external speaker and hands free works.i have 2.2.2 and the device is with factory settings since i am not familiar with root/flash techniques.If someone knows something about how to fix it it would be nice.In any case,i have already ordered a bluetooth set
I just got my second Dell Streak today. it was shipped to me as 2.2...i ve put my sim, battery and charger and it has asked me to update. now i got 2.2.2. I have tried to make a phone call but, as the same for you guys, my earpiece is not working. BT and speaker phone works well though...
The first streak i had wasnt great either. it always displayed "please send dsp.crash.img to RD" right after an FC on an app that uses sound...this only happens when sounds are used. apps that do not have sound, like browser and messaging, do not trigger the FC. im not sure if you have experienced this too, i hope not.
i think im just not lucky with streaks... im not sure if my warranty will cover a third replacement...
with the second streak problem, im thinking maybe its a hardware fault? like the contacts in the earpiece are loose from the circuit board... i would have done this already if i wasnt afraid of losing my warranty..
it would be great of someone at xda can come up with a solution.

[Q] People can't hear me after some time

Hello there,
Is there anyone else having this issue (people can't hear) with ICS Passion?
I tried some many different configurations, modem/radio, kernel... my carrier is Wind Mobile in Canada. Not sure if the problem is related with the ROM and the carrier, or what...
Thanks.
Do you mean they can't hear you after they call you, or they can't hear you after you call them. If they can't hear you after they call you, it's because of the mute/unmute bug with all Vibrant ICS roms. All you have to do is, when someone calls you, right after you answer it; just push the must button twice (hence mute/unmute) and they'll be able to hear you fine. The mute button looks like a microphone and it's in the center on the bottom.
djquick said:
Do you mean they can't hear you after they call you, or they can't hear you after you call them. If they can't hear you after they call you, it's because of the mute/unmute bug with all Vibrant ICS roms. All you have to do is, when someone calls you, right after you answer it; just push the must button twice (hence mute/unmute) and they'll be able to hear you fine. The mute button looks like a microphone and it's in the center on the bottom.
Click to expand...
Click to collapse
Hi!
It is not the mute/unmute issue... it actually doesn't matter if I call or someonee calls me... everything goes fine till like 2 minutes (this time may vary) of conversation... then suddenly the other side can't hear me for a while... but more curious is, if I press the dial buttons, the tone sound goes to the other side... so it is definitely an issue related with the microphone.
For some weird reason, modem JL5 / nelson kernel 2.2 was the best combination so far, considering all the combinations (kernel/modem) I have tried... but it still happens, eventually.
No clue about what to do..
Well, try a different rom altogether.
I'm having the exact same problem and it's driving me crazy! I'm also on wind mobile in London (Canada). I used the phone a few months ago on Fido and never had a problem so it definitely relates to the AWS part of the phone. I haven't tried every modem, but I didn't notice much improvement between the ones that I did try. Originally, I thought it was an issue with Euphoria, so I tried different ICS roms with no luck. Since then, I've restored to stock and I can make calls that last much longer but ultimately suffer the same issue. This implies that it may be a software issue. I'm going to have to get a new phone if this continues. It's frustrating considering how far the development of ICS roms for the vibrant has come.
Edit: I just wanted to point out that I had the nexus s working perfectly with wind mobile so I don't think it's an issue with the carrier. My sister had the vibrant for a while and she would complain non-stop about dropped calls when I put froyo-based or ICS-based roms on it. At the time, MIUI was the only rom that she didn't have calling issues with. In an attempt to fix the phone myself, I gave her my nexus and took the vibrant. I've tried miui but this issue of others being unable to hear me during a call persists.
How long do your calls last using the JL5 and Nelson 2.2?
mani_is_ms said:
I'm having the exact same problem and it's driving me crazy! I'm also on wind mobile in London (Canada). I used the phone a few months ago on Fido and never had a problem so it definitely relates to the AWS part of the phone. I haven't tried every modem, but I didn't notice much improvement between the ones that I did try. Originally, I thought it was an issue with Euphoria, so I tried different ICS roms with no luck. Since then, I've restored to stock and I can make calls that last much longer but ultimately suffer the same issue. This implies that it may be a software issue. I'm going to have to get a new phone if this continues. It's frustrating considering how far the development of ICS roms for the vibrant has come.
Edit: I just wanted to point out that I had the nexus s working perfectly with wind mobile so I don't think it's an issue with the carrier. My sister had the vibrant for a while and she would complain non-stop about dropped calls when I put froyo-based or ICS-based roms on it. At the time, MIUI was the only rom that she didn't have calling issues with. In an attempt to fix the phone myself, I gave her my nexus and took the vibrant. I've tried miui but this issue of others being unable to hear me during a call persists.
How long do your calls last using the JL5 and Nelson 2.2?
Click to expand...
Click to collapse
Hi! Well, yesterday I got a call from a 1800 number and had I think 5 minutes of conversation before the issue started... I remember with KB5 I could never have more than a minute...
so, that said, and since "I found" someone else having the same problem, I am wondering what to do now... with some many tries we had in our phones, it is definitely an incompatibility with Vibrant and Wind.
I read some people having this issue with the Google Nexus in one other thread, and it seems a new modem solved the problem in their case. We, with this lack of support from Samsung will for sure not having anything new from them. Maybe Wind can do something in their network. Have you ever tried to contact their customer support?
luciobarreto said:
Hi! Well, yesterday I got a call from a 1800 number and had I think 5 minutes of conversation before the issue started... I remember with KB5 I could never have more than a minute...
so, that said, and since "I found" someone else having the same problem, I am wondering what to do now... with some many tries we had in our phones, it is definitely an incompatibility with Vibrant and Wind.
I read some people having this issue with the Google Nexus in one other thread, and it seems a new modem solved the problem in their case. We, with this lack of support from Samsung will for sure not having anything new from them. Maybe Wind can do something in their network. Have you ever tried to contact their customer support?
Click to expand...
Click to collapse
I haven't, but it looks like two other people from London with similar vibrant issues have (community.windmobile.ca/windmobile/topics/people_cant_hear_me_when_i_call_them?from_gsfn=true)
From what I've gathered so far, it looks like an incompatibility between vibrants and wind. Are you from London as well?
luciobarreto said:
Hello there,
Is there anyone else having this issue (people can't hear) with ICS Passion?
I tried some many different configurations, modem/radio, kernel... my carrier is Wind Mobile in Canada. Not sure if the problem is related with the ROM and the carrier, or what...
Thanks.
Click to expand...
Click to collapse
Are you saying they don't know what you're talking aboot? Sorry what was that? I couldn't hear you half way through the post.
mani_is_ms said:
I haven't, but it looks like two other people from London with similar vibrant issues have (community.windmobile.ca/windmobile/topics/people_cant_hear_me_when_i_call_them?from_gsfn=true)
From what I've gathered so far, it looks like an incompatibility between vibrants and wind. Are you from London as well?
Click to expand...
Click to collapse
Yes, I am.
well, not sure if it was because my tons of complaints, but it seems Wind fixed whatever was wrong with their network...
my wife's vibrant as well as mine are working perfectly right now.
Is the problem solved for you as well?
Lucio

Bad call quality

Hi...
I got a xperia z2 prototye. model 6503.
Everything is working fine, except the call quality. i can hear and understand very well, but the other person has echoes, and very bad sound..
When I use a heatset, there is no problem. and it is almost good, when I put the phone on the table, with speaker on. The problem is worst, when I hold the phone on my ear..
Is it a hard- or software related problem?
I´m now on 17.1.A.2.55
THX
Since others have not complained about this issue, it looks like a hardware issue. Maybe your microphone is faulty?
Take it to Sony and get it checked.
I did some voice recording, and it is brilliant.
Try turning off the noise cancellation feature during calls, and see if there's a difference.
Well it's a prototype so who knows...
Sent from my C6903 using Tapatalk
I have a very similar issue I posted about in my thread...
kuass said:
I did some voice recording, and it is brilliant.
Click to expand...
Click to collapse
As you read in my thread my voice recording is anything but brilliant......what did you use for your testing?
g4rvd4 said:
Try turning off the noise cancellation feature during calls, and see if there's a difference.
Click to expand...
Click to collapse
I first became concerned when I recorded an outgoing message for the phone's default answering machine...As a test I download a voice recording app that let me turn off noise suppression/cancellation.
It brought it from unusable to usable, still not good. But I think your suggestion is a good one, I just don't see why a software tweak improves on something that seems more like a hardware problem. I say that because I can't find a single thing on the web aside from these two posts stating any concerns about it.
This is killing me...turning off noise cancellation only improves the quality in that particular app. Turning it off in the Call settings didn't change anything. I can't record an acceptable answering machine greeting no matter what I do.
EDIT- I also have unlocked my bootloader and thusly lost my DRM Keys... OP has a prototype Z2, perhaps something there?
Same problem here, and mine is not a proto
my nephew and my gf got Z2 too, and same problem...
we hear wel, they can't hear us clearly
Considering that the quality of sound that comes out of the speakers when we hear music, it sure is software problem! In Xperia Z was the same thing in its release!
non proto:
when I'm on earpiece, the caller will always be breaking up. I'll have to disconnect and return the call before everything's crispy again. though there are times they'll complain of not hearing me properly. turning off the "background noise" option seems to help but they'll tell me it's noisy as fuuu.
lol hoping for a software fix I guess.
Sent from my D6503 using Tapatalk
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
strommy1966 said:
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
Click to expand...
Click to collapse
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
jiggyb21 said:
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
strommy1966 said:
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
Click to expand...
Click to collapse
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
There should be a speaker voice enhancement option in the call settings menu, not sure whether you've tried this or not but might be worth a shot
neotoky said:
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
Click to expand...
Click to collapse
i wouldn't of bought this phone .. trouble is you don't get to test the call quality or anything like that before you buy the phone ! yes now its easy to read this forum about the problems people are having . so wish i had waited and read this forum before i ordered mine. think i will be buying something else in the near future, and try and sell this one
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
goodpenguin said:
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
Click to expand...
Click to collapse
On my handset I constantly have hissing noises during a call and voice breaking up intermittently, but not when I'm on speaker or headphones then it's all crystal clear.
Mine is 14W16 and I've already had it replaced but the problem is still there (replacement device also 14W16).
Does anyone else experience this?
I've already disabled/enabled microphone noise suppression and speaker voice enhancement, but to no effect.
EDIT: My third device (also 14W16) still has this problem, maybe a faulty batch or is it probably a software problem?
EDIT2: Seems to be a software related problem. I have flashed the new 17.1.1.A.0.402 rom and it's almost perfect now.
It seems like a recurring problem...
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
Guillaume59000 said:
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
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Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
SooSpecial said:
Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
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Click to collapse
Hi SooSpecial,
Xperia Care had no explanation about this; they advised me to file a standard exchange procedure with the seller, which I did.
I'm now waiting for my new device, hoping I won't have the same problem anymore.
If not, I would ask for a refund and go for a G3 instead. That would be a pity because I really like the Z2.
I'd advise you to have your girlfriend's handset changed asap, otherwise you would have to go for a repair procedure w/ Sony, which may take approx. 1 month, leaving you without any replacement smartphone if it was a simlock-free one...
FYI, this problem has also been reported on Xperia Care Forum in 3 threads on Frandroid (french forum) and on some customer reviews on Amazon (as far as I know).
Good luck with that

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