Hi,
I bought a mini pro sk17i a week back. I updated the phone via pc companion to 2.3.4 (4.0.2.A.0.58). The phone was working fine, but after 2 days it started to reboot itself after a call. after 5 continuous reboot i reset the phone (erased all data), then it worked fine for 2 days. Today while i was shopping i made a call, then it started to reboot. One of the things i noticed was from that point any number i dialed was not showing in the call logs. i couldnt reset the data as i was busy shopping and kept the phone in ma pocket. Later i find the phone is switched off mode. I tried pressing power button but nothing happens. Took the battery out and re inserted the battery. did a reset and it started to work fine. When i took the battery out it was a lil hot (warm) and the phone was also warm (battery area).
Here are my questions;
1.Why did this happen.
2. The phone was a lil hot when i removed the battery, can any part inside the phone be damaged if it goes hot.
3. Is this because of hardware problem/Software problem.
(I did a full reflash using flashtool and the latest firmware, till now its working fine.. dunno if this will happen again)
seems like firmware problem to me.
take the phone to service center if haplens again.
but I guess its fixed now, tho I dont know the reason, might be something happened by updating
It happened again. I flashed back to 4.0.2.A.0.42. What could be the problem.
coolbuy said:
It happened again. I flashed back to 4.0.2.A.0.42. What could be the problem.
Click to expand...
Click to collapse
This might be due to any software you installing after flashing...
Try to remember what you do after flashing and uninstall that software
Else get global copy of .58 update and flash that .ftf packageby using flashtool...
coolbuy said:
Hi,
I bought a mini pro sk17i a week back. I updated the phone via pc companion to 2.3.4 (4.0.2.A.0.58). The phone was working fine, but after 2 days it started to reboot itself after a call. after 5 continuous reboot i reset the phone (erased all data), then it worked fine for 2 days. Today while i was shopping i made a call, then it started to reboot. One of the things i noticed was from that point any number i dialed was not showing in the call logs. i couldnt reset the data as i was busy shopping and kept the phone in ma pocket. Later i find the phone is switched off mode. I tried pressing power button but nothing happens. Took the battery out and re inserted the battery. did a reset and it started to work fine. When i took the battery out it was a lil hot (warm) and the phone was also warm (battery area).
Here are my questions;
1.Why did this happen.
2. The phone was a lil hot when i removed the battery, can any part inside the phone be damaged if it goes hot.
3. Is this because of hardware problem/Software problem.
(I did a full reflash using flashtool and the latest firmware, till now its working fine.. dunno if this will happen again)
Click to expand...
Click to collapse
how do u solved it? i have the same problem. oh man. this problem make me sick
bobo180590 said:
how do u solved it? i have the same problem. oh man. this problem make me sick
Click to expand...
Click to collapse
i allready experience boot loops last week ago..
many method i try to fix it.. the best way is im using wotanserver to reflash the original firmware..
i also try using seus and flashtools but totally doesn't work..
so the best way is try use wotanserver..
Have you had this issue since flashing back to .42?
We will roll out a new software starting next week (.6x) mainly meant to improve the memory management to avoid reboots. Might be exactly what you need.
The roll out will start 12W02 but all phones won't get it at the same time so I cannot say for sure when your phone will get it.
Please post again and let me know when you got this so I know if it helped or not.
-Markus
Sony Ericsson Answers Team
I have exactly the same problem
Markus-SEAnswers said:
Have you had this issue since flashing back to .42?
We will roll out a new software starting next week (.6x) mainly meant to improve the memory management to avoid reboots. Might be exactly what you need.
The roll out will start 12W02 but all phones won't get it at the same time so I cannot say for sure when your phone will get it.
Please post again and let me know when you got this so I know if it helped or not.
-Markus
Sony Ericsson Answers Team
Click to expand...
Click to collapse
Hi Markus, Thanks for the response. As soon as i bought the phone i updated the firmware using pc companion. The flashing part went fine and the phone was working fine for 3 days, then it started reboots and turnoffs. I reinstalled the firmware and the same happened again. Then i observed this repeatedly happens when i finish call or lock the phone once it happens. i Also noticed the last called persons info is not stored in call log. But if u plug it for charging then the phone is fine. I rolled back to the previous .42 version. It was working fine for 4 days, yesterday after an hour of music playback (battery was around 44% or below) this happened again. i turned off the phone once it started restarting itself . then turned it on and cleaned the call logs. From that point its working fine without any shutdowns/restarts. Please help, i'm pretty sure that this is not a hardware issue. if the phone can run fine for 3 days without any probs..
andymac2k8 said:
I have exactly the same problem
Click to expand...
Click to collapse
me too when i use GPS or Wlan (.42 and .58 Firmware).
Thanks for the info.
I suggest you wait for the new update (.6x) which should hopefully be available for your phone very soon. If this won't fix the problem you have or if you don't feel like waiting for it (I cannot give an exact date when you will get it) you should contact a service center and have them examine the phone and do whatever necessary to get it working properly.
Repair routines varies a lot depending on market and local laws so you should give the local support a call and ask for some info about this if you choose to go with the service option.
http://www.sonyericsson.com/cws/corporate/common/contact/phonelist
-Markus
Oops, double post.
Related
Have you guys ever experienced your x10 randomly restarting itself? Sometimes when I'm talking on the phone or just have my phone lying on my bed, it just restarts itself. I doesn't bother me too much since it isn't that frequent, but it pisses me off when it does restarts while I am on the phone...
Does anyone know why it does this and how it can be prevented?
Hi shukla,
I've got exactly the same problem! Which firmware is on your phone? I've got the 026 on my X10i. I think it's the firmware or the new root method?!
If I'll find some time this week I would like to try some things out...Some other experienced that problems, too?
Regards,
Martin
I've had random reboots as well running 26 firmware (using the 3 step root method) thankfully never during a call last time was while in Toronto this past Saturday taking pictures with Vignette.
I'm on 024 (rooted).
I think I was wrong with my thoughts. Today I've read a lot about our problem with rebooting. Seems it is the Sony backup application. It is randomly accessing the SIM card and thats the reason why our phones crashes. Right now I am going to flash my phone again. I'll tell you some more details after flashing is done.
Ok, well it's not easy to fix that problem. Yesterday I flashed my X10 about 6 times. With original SEUS firmware and the problem still appears. Then I flashed with 026 debranded firmware. After that I rooted my phone with the doshaska.net method. After that I removed the restore/backup app from /system/app. The problem still appears till now - but not so often. In fact, I had reboots every minute, so my phone didn't came up. I really don't have a clue why it happen. Someone else got an idea?
Regards ,
Martin
The only way I could stop mine from rebooting was to remove SetCPU. Are you using it? If so, feeze it or remove it and see how it goes. I do have another problem now with the damn screen not sleeping unless i push the power button! Oh well, the joy of fiddling
Nothing out of the usual battery dain yet. I am running the branded Dutch t- mobile firmware. I'm going to root it soon.
Sent from my X10i using XDA App
need help please
glad i found this thread
i got the same problem since yesterday, my phone just restarts or turns off during call or anytime even if the screen is off and its just lying on my bed..
and doesnt starts on pressing start button, though i do feel vibration...the only way to start is to remove battery for few seconds and then put it again
infact i am using my phone without back cover as everytime i have to remove battery
tried 24 firmware and 26 with rooting method...same problem now trying to update from SEUS...lets c how it goes,,,fingers crossed
anybody else had this problem..? if cleared please advise me wot 2 do
i was using setcpu, juice defender and was rooted by .app method, what i think this problem started after uploading Dark Luster theme
but everything gets formatted when u reflash isn't it..?
please help
thanks
gitin said:
glad i found this thread
i got the same problem since yesterday, my phone just restarts or turns off during call or anytime even if the screen is off and its just lying on my bed..
and doesnt starts on pressing start button, though i do feel vibration...the only way to start is to remove battery for few seconds and then put it again
infact i am using my phone without back cover as everytime i have to remove battery
tried 24 firmware and 26 with rooting method...same problem now trying to update from SEUS...lets c how it goes,,,fingers crossed
anybody else had this problem..? if cleared please advise me wot 2 do
i was using setcpu, juice defender and was rooted by .app method, what i think this problem started after uploading Dark Luster theme
but everything gets formatted when u reflash isn't it..?
please help
thanks
Click to expand...
Click to collapse
alright i found the solution myself...this post is just to help others
flashing did not solve my problem at all, through SEUS or rooting method nope the problem didn't go
finally i removed my memory card and everything was fine
some things on memory card could cause reboot during calls or randomly, next time try formatting your memory card
hope it help someone
cheers!
luv my x10 though i ve also got iphone but i ve never looked back
Just curious, how hot is everyone's phone when it reboots? I've noticed my x10 doing the same when its running a little warm. It usually starts acting up when it's over 105 degrees Fahrenheit.
Sent from my HTC Desire using Tapatalk
Gitin thx..it looks much better now, however yeasterday I was carrying my x10(still with no memory card in it) in the pocket, it got pretty hot (most probably over 38 degrees) and it turned into this rebooting "mode"..finally I left battery for 20 minutes in cold place..x10 got back to normal..I think that random reboots are the matter of memory card issue (You have solved this problem) or/and overheating of battery - still couldnt find any clue how to ease this pain but read somewhere that Froyo for x10 will have this problem taken care of..
i think ( depends on my experiences) the telephone need to reboot coz one applications from SD card want to launch (send or receive) some commands from or to internal (built in memory).
that's means this applications needs to move temporary to internal memory just to execute this command so absolutely android system will restart to create virtual memory to this application to let it runs correctly
first it's better to remove backup/restore programs or make its runs manually, if you have another software need to save data to SD memory ,remove it.
it's better to launch applications directly from internal memory to win the time and performance but At the expense of the memory size
ps: all that explanations depend on the framework version.
sorry for complex explain but i don't have easy way to explain this problems
i suddenly have it now to, first every hour, now every 5 minutes, my phone won't start up anymore
sorry..bad news..its pretty cold here in Poland so battery shouldnt turn to hot that easily but apparently the problem is more serious..I have to admit that random reboots occur less frequently than before but that **** still hapens to my x10..after no more than 2 days I had gotten memory card removed it got back to malfunctioning again..
it really pisses me off that I cant enjoy this phone anymore..
android 2.1 or higher is my only hope..
if anybody solved that issue entirely..please, dont be shy, do not hesitate..help us, please!
zbyslove said:
sorry..bad news..its pretty cold here in Poland so battery shouldnt turn to hot that easily but apparently the problem is more serious..I have to admit that random reboots occur less frequently than before but that **** still hapens to my x10..after no more than 2 days I had gotten memory card removed it got back to malfunctioning again..
it really pisses me off that I cant enjoy this phone anymore..
android 2.1 or higher is my only hope..
if anybody solved that issue entirely..please, dont be shy, do not hesitate..help us, please!
Click to expand...
Click to collapse
i too am hanging on for the 2.1 update to hope it solves the problem. I've a feeling there's going to be a lot of x10s going into SE for a service though when it is released and doesn't solve the problem!
I'm not 100% but is this problem the entire phone powering down, or just the connection to your network, mine just loses its network connection and then connects again, over and over ........
there's nothing 2.1 update will do
as our phone was working fine when v bought it, its completely a hardware fault
ok do this...
1.take out sim
2.format ur memory card
3.repair through SEUS or root process watever..
4.turn on ur x10 without sim and leaving formatted card inside
it will still give u hard time u can try putting some video on ur memory card and try to play it few times, ur x10 will turn off and wont turn on until u take out battery for few seconds or take ur x10 in front of Air-Conditioner
as someone suggested in rooting thread to keep ur x10 in front of air-conditioner if u get errors while rooting or if rooting process stucks in middle
the same thing applies in our case...try using ur phone in front of A-Con it wont turn off
i tried with a new battery ...still the same
as i ve been repairing mobile phone from last 5 years, i opened my x10, took out the motherboard, took out all plates over IC's, cpu and cleaned it with acetone properly and heated cpu and whole board with Hot Air Gun...everybody who repairs mobile phones knows what i am talking about
still its the same....
still i am not saying i know everything, anybody knows what the problem is and suggest the overcome is most welcome
nxt few months gonna b really cold at my place...i definitely think i'll notice a difference as its really hot these days which is causing my x10 to die
I did experience this when I debranded my AT&T X10. I have since gone back to the AT&T ROM and have not had this issue since. My battery life has also improved. I did root and remove all the AT&T bloatware. I also edited settings.db to allow for installing non-market apps. This phone is very fast and smooth now with almost no glitches at all.
mine won't even work anymore..once per every 20 or 30 times and than it turns off itself very quick..I can't recharge battery, nothing..really hope that 2.1 will help somehow..I am thinking of getting back to very first soft that x10 was launched with..seriously I am sickin tired with that ****..
naplesbill said:
I did experience this when I debranded my AT&T X10. I have since gone back to the AT&T ROM and have not had this issue since. My battery life has also improved. I did root and remove all the AT&T bloatware. I also edited settings.db to allow for installing non-market apps. This phone is very fast and smooth now with almost no glitches at all.
Click to expand...
Click to collapse
Hi, I have an AT&T X10 and wonder what you debranded your phone to? I debranded mine about a week after I got it to R2BA026 Latin America and never had any issue with rebooting.
Aside from needing to power off the phone to check for software updates (two weeks ago of course ) my phone has been up for +358 hours without an issue, and that's with installing the AmbientTime home screen several days ago.
Hey guys, I've been having issues with my X10a's data connection. Tried the latest Wolf's gingerbread, and of course flashing down to a generic 2.1 which does seem a bit more stable on the connection but I'm hoping I can figure out the issue completely.
Basically, when the radio initiates a data connection the handset has a good chance of freezing up and plopping itself into a nasty little reboot. Now I've tried up and down flashes like I said, tried a new battery, SD cards and I'll probably resort to buying a new sim to test with to rule that last bit out too. Any help would really be appreciated. Here's some current info.
*Wireless seems to work just fine
*can make calls send texts
Carrier AT&T
Android Ver. 2.3.3
Baseband Ver. 2.1.71
Kernel: 2.6.29-00054-g5f01537
Thanks in advance for any help guys.
Maybe this can help:
Via recovery:
Wipe dalvik cache
advanced options-fix permissions.
greets
Tried it a couple times but it Didn't seem to help any unfortunately, thanks anyway.
Edit: I've set my phone to not use Data on the phone radio for the time being so I can still at least use wifi which seems to be doing just fine Calls work and text messaging works just fine too bizarrely enough. Another thing I'd like to note is that One dump log (that I unfortunately lost) from when I was testing to make sure it wasn't a heat issue both times seemed to point to some possible networking related aspect, NPARTS? or the like with some other stuff.
add me on gtalk [email protected]
i had problem too !!!
but solved now
goku16 said:
add me on gtalk [email protected]
i had problem too !!!
but solved now
Click to expand...
Click to collapse
Added, any help is always appreciated, it's a bit weird how this issue is slowly starting to surface for multiple people at once.
Why add GTalk instead post it here so everybody can solve if it happens to them.
silveraero said:
Why add GTalk instead post it here so everybody can solve if it happens to them.
Click to expand...
Click to collapse
Hopefully he'll open a thread about it here for everyone.
silveraero said:
Why add GTalk instead post it here so everybody can solve if it happens to them.
Click to expand...
Click to collapse
cuz im not the expert @@
im afraid of making mistake as well?
so yeah, better in conversation but i got my phone work after 2 days of flashing back and forth @@
but anyway... will see how it go with the person i just helped, if it goes well then i ll start, if not then idk... will figure something out
Well, no luck with any 2.3.3 based android unfortunately so I down flashed to a 10a 2.1 build and that seems to run just fine as far as the radio is concerned, in the end I think there's just so many factors to muddle through hardware wise cables, sims, batteries yada-yada that i'll take this turn of fortune and wait to see if SE ever releases anything 10a specific on the assumption there may be an off chance it addresses some rare little quirk a few others and myself seem to have.
Sounds similar to my problem, maybe same solution... Every time phone is on charger and network is used, phone automatically rebooted after a little while. For me, this was same on all WB GB roms until now. But now, I am typing this and browsing XDA while charging and its not rebooting. I cant give you a guarantee but maybe phone just needs time to settle? Its been preyty good to me for a while now.
flash the phone in the weekend and leave it alone for like half a day or something^^
i leave it overnight and surprisingly wake up and see the phone is on without any lose of battery ( well, 1or 2% ) ^^!
Just an update on my progress. I was playing around with the phone last night, and had managed to get it to the stage of having the 2.3 update but without a sim. I charged it to 100% and then attempted to put in the sim card. It didn't like that very much and instead of going through the restart loop, it just would not turn on.
I flashed it back to 2.1 and i it worked again. Then i flashed it to 2.3 and it wouldn't turn on again. Flashed it back to 2.1 and gave up for the night.
This morning, i tried to put in the sim card in 2.1 and it worked!
I think on my next days off, (in 2 days) i will try and flash it to 2.3 and see what happens.
In reference to the posibility of a hardware issue, i did not smell any burning The phone has been running all night and the battery is not hot at all. In fact it is cold. It could still be a hardware issue, but I'm not getting any of the issues described in that thread mentioned execpt the restarting.
Yeah, it's seeming like our phones are in a little "Does not like 2.3" minority If I could decipher the hardware version stuff under the battery maybe that would offer some more clues up.
Yeah, it's seeming like our phones are in a little "Does not like 2.3" minority If I could decipher the hardware version stuff under the battery maybe that would offer some more clues up.
Click to expand...
Click to collapse
Yeah, i'll take a picture of the the specs and post it up here in the next few days.
srsly guys... u need more than a day to flashing around to get it working.. especially the BB + kernel... as far as i can remember... because mine is x10a... i flashed the 2.1 generic FW and i have BB54... then i root + install xrecovery...
then i flash the 2.3 ftf via flashtool using the flashtool mentioned in Doomlord rooting method section ( because the xrecovery only working if u install through that version)
after flash, i leave it all night ( well because i felt to sleep while the phone still booting) in the morning i wake up and there it is... battery is nearly as full and phone running great with signal
then i root the phone via doomlord method + install xrecovery... then leave the phone for a while see if any reboot--- but none
so i start flash via xrecovery wolf's version... firstly on 3.5.... nothign else and leave it for half a day....
Yeah, that's what i plan on trying. The method of leaving it for a while after you have done something worked for my sim card issue.
do it on weekend yeah? or else u gonna get bored because otw to work the x10 keep rebooting =))
I use xperia x10a japanese docomo base. And i have the same problem
Any gingerbread rom get into boot loop once i insert my sim card. Without sim, it just works fine. What might be the problem, and how to fix it?
So far so good
I can confirm a very slow and steady pace works the best, Running Wolf's now and it seems stable so far, I'll keep an eye on it and give you guys an update in a while.
it will be fine.. just let it run without flashing anything ^^!
for a while
I've been searching for the answer all day, so please don't bite my head off if the answer is somewhere obvious. Also my spell check is on the fritz so i apoligise in advance for the poor spelling.
Today i tried upgrading my x10i via the sony PC companion. All went well until the software asked me to restart the phone. It restarted, loaded up the OS and asked me for language etc. After clicking for language, the phone became unresponsive and then turned off.
My first port of call was to reconnect the phone to the PC companion. I pressed and held the back button the companion software picked it up and reistalled the OS.
Didn't work. Same behaviour as before.
I then tried SEUS and used the repair feature. Again it reinstalled the 2.3.3 OS. I restared the phone, and had the smae behaviour as before, execpt it started looping the restart. The phone would get into the OS main screen fine, and then restart over and over.
After that i got onto google trying to search for the same issue. Everywhere i went, people were saying that a software reinstall did the trick. I had tried that several times by now and so i decided to come over to xdadev and give a flash a try. I downloaded the flasher and the most recent rom from this thread.
The flasher worked ok, but i was getting the same behaviour with the restart loop. I then decided to flash back to 2.1, and this is where i had a small breakthrough, as when i finished installing 2.1 Update 1, the phone turned on and stayed on. However it didn't reconise my sim card. I played with it for a bit to make sure that it would say on, which it did, and then i powered it off to check the sim card. I gave it a polish and reinstered it. The OS reconised the sim card, and then started the restart loop again.
So obviously i'm thinking it's the sim card. I recharge the battery for a while, just to mek sure that the phone will stay on and then i try my wifes sim card. This time, did can't even boot fully and only gets as far as the sony ericsson screen.
After that i took out my wifes sim card and it started working normally again.
So now im curious. I decide to flash the phone to 2.3.3 again to see if it runs ok. Aside from one restart which i think was part of the install process, it works fine as long as there is not a sim card in the phone.
Since i've had the phone, i've done one upgrade aside from this one from 1.6 to 2.1 and everything worked fine. I've also had the same simcard since i've had the phone with no problems what so ever up until this point.
Thoughts?
EDIT: Things I forgot to mention:
1. The battery was 80% charged when i started the original upgrade to 2.3.3
2. During the troubles, i would try and turn the phone on, the green light would flash and it would vibrate but not turn on. If i left my finger on the on button, it would 'cycle' through with the green light and the vibrate sequence every few seconds.
Hey Krusty, I've been having a similar issue with my x10, I posted about it over here, maybe we can brainstorm together? http://forum.xda-developers.com/showthread.php?t=1209798
chances are this could be what you are in,
say good bye to your phone, it is permanently damage now.
http://talk.sonyericsson.com/message/24287
Congratulation, there is a chance you got one of those faulty motherboard that can't handle updates resulting a burning in your motherboard.
You might as well open up the cover and smell if it give you a burning scent.
welcome to the club.
Krusty81 said:
I've been searching for the answer all day, so please don't bite my head off if the answer is somewhere obvious. Also my spell check is on the fritz so i apoligise in advance for the poor spelling.
Today i tried upgrading my x10i via the sony PC companion. All went well until the software asked me to restart the phone. It restarted, loaded up the OS and asked me for language etc. After clicking for language, the phone became unresponsive and then turned off.
My first port of call was to reconnect the phone to the PC companion. I pressed and held the back button the companion software picked it up and reistalled the OS.
Didn't work. Same behaviour as before.
I then tried SEUS and used the repair feature. Again it reinstalled the 2.3.3 OS. I restared the phone, and had the smae behaviour as before, execpt it started looping the restart. The phone would get into the OS main screen fine, and then restart over and over.
After that i got onto google trying to search for the same issue. Everywhere i went, people were saying that a software reinstall did the trick. I had tried that several times by now and so i decided to come over to xdadev and give a flash a try. I downloaded the flasher and the most recent rom from this thread.
The flasher worked ok, but i was getting the same behaviour with the restart loop. I then decided to flash back to 2.1, and this is where i had a small breakthrough, as when i finished installing 2.1 Update 1, the phone turned on and stayed on. However it didn't reconise my sim card. I played with it for a bit to make sure that it would say on, which it did, and then i powered it off to check the sim card. I gave it a polish and reinstered it. The OS reconised the sim card, and then started the restart loop again.
So obviously i'm thinking it's the sim card. I recharge the battery for a while, just to mek sure that the phone will stay on and then i try my wifes sim card. This time, did can't even boot fully and only gets as far as the sony ericsson screen.
After that i took out my wifes sim card and it started working normally again.
So now im curious. I decide to flash the phone to 2.3.3 again to see if it runs ok. Aside from one restart which i think was part of the install process, it works fine as long as there is not a sim card in the phone.
Since i've had the phone, i've done one upgrade aside from this one from 1.6 to 2.1 and everything worked fine. I've also had the same simcard since i've had the phone with no problems what so ever up until this point.
Thoughts?
Click to expand...
Click to collapse
add me on gtalk or MSN, i had that problem and i think i can help~~
gtalk: [email protected]
msn: [email protected]
goku16 said:
add me on gtalk or MSN, i had that problem and i think i can help~~
gtalk: [email protected]
msn: [email protected]
Click to expand...
Click to collapse
My msn is not installed atm cause i reistalled windows. I'll be reinstalling it again cause i made a mistake, so i won't beable to contact you on msn.
Can't you just provide the answer here?
Krusty81 said:
My msn is not installed atm cause i reistalled windows. I'll be reinstalling it again cause i made a mistake, so i won't beable to contact you on msn.
Can't you just provide the answer here?
Click to expand...
Click to collapse
it's not an answer actually, i just want to walk u through it, because since the day i got my phone RIGHT, i had no idea how did i do it
anyway, i just helped the guy in another thread and yeah, i will post the answer if his way is working
I have bought xps about 20 days ago. Yesterday and today , while I was surfing the net via wifi (both times) , my phone suddenly switched off and made a restart. Did anyone experience a problem like this ?? It never happened before.
Not had that problem - infact I was just thinking today that I haven't restarted my phone for a week.. and it still feels super smooth... which I've never experienced before on Android!
Never had a sudden restart, lag or unresponsive device. Seems that you are the only one here with such a luck...
Is this a reason for returning my phone to Sony? Is sony obliged to replace my device with another one?
georgebest said:
Is this a reason for returning my phone to Sony? Is sony obliged to replace my device with another one?
Click to expand...
Click to collapse
Unfortunately sudden restarts are very common in the android world. I think 80% of the android smartphones had at least once this problem. You should wait to see if it happen again and if so try a hard reset or a software repair using sony pc companion. If it will become a common problem even with other users sony with a future update it will fix the problem. What software version do you have .62 .67 or .73 ?
Hi,
If you have this reboot issue
Nothing can resolve this!
But,just in case
Do not use your phone with charger pluged in for long time!
This kill your battery very quick!
And cause autoreboot
And be careful with internet!
If you flash some FW or rom or kernel
Made a full charge before flash
Ciao
I've had this happen to me on my Xperia S twice already while using it.
It also randomly restarts while in standby once in awhile.
Not sure what's causing this. Any suggestions?
ssj_jaypee said:
I've had this happen to me on my Xperia S twice already while using it.
It also randomly restarts while in standby once in awhile.
Not sure what's causing this. Any suggestions?
Click to expand...
Click to collapse
If it's not happening very offen like twice a day, the only thing you can do is wait for the 4.0 update, because If you look in all the other android smartphone forums you will see that every android model have this issue from time to time. I think is something like the Windows OS bluescreen...very very difficult for normal users to detect where is the problem. I think with the 4.0 update the problem it will be solved. But if the Xperia S become unstable and randomly rebooting every day try a software repair with pc companion and if this is not solving the problem just go to a Sony support center and give them the smartphone for replacement.
I have the reboot twice
Refresh ROM good!
Hi, my phone also has random restarts. It becomes sluggish and unresponsive, then just restarts.
I think mine has done it once or twice when just in standby mode as well.
I actually got my first Xperia S replaced as it had this problem, but the replacement is also suffering from it.
Seen a few other people saying they have the same over on the Sony forums, so I think its a software problem somewhere.
sssache said:
Unfortunately sudden restarts are very common in the android world. I think 80% of the android smartphones had at least once this problem. You should wait to see if it happen again and if so try a hard reset or a software repair using sony pc companion. If it will become a common problem even with other users sony with a future update it will fix the problem. What software version do you have .62 .67 or .73 ?
Click to expand...
Click to collapse
I have .73. I didn't flash my device nor I use it when charges(and I don't let it charging for hours).
I think that there was not enough RAM at that time but I am not sure. I'll have to check it out.
I just experienced the same problem not too long ago. I was web browsing and my phone crashed and rebooted on it's own. I'm on the phone with Sony right now because I have the youtube issue as well. This sounds like a software issue.
Had mine since March 6. So far only one random reboot, none since update to 6.0.A.5.6
Sent from my SO-02D using xda premium
I called Sony Mobile Canada to report this issue. I told her others are having this issue as well. She's going to escalate it. I would like to encourage everyone who's having this problem to call Sony tech support in your Country and let them be aware of this issue. The more people call about this issue, just maybe they will work on a software fix sooner rather than later. Strength in numbers!
No restart on mine
I heavy use internet 3G/wifi on it
But,
I never flash anything on mine with flashtool or seus or pcc
Pure stock FW.67
12w14
AAD-AV
Only 2 "big" issue
Phone freeze one time
when plug charger in
VolumeUp+power solve the bug,
And the yellow tint on the screen.
Normally,when the phone keep autoreboot,or autopowerOff
It is caused by a dead battery
You can identify it
by keep hold power when the phone restart by itself
and at reboot
If the led blink 3 time red when holding power
That's indicated battery die
Or made a battery test in service *#*#7378423#*#*
But your phone is new !
So try a full charge with reset battery to get best power (volumeUp + power 5second one vibrate)
If your phone is rooted
you can delete manualy "power_supply"
in sys/class and reboot
with charger pluged in
After that,
try a full restore with seus with wipe data ect..
Can't help more :-(
Ciao
kaosdroid said:
Hi,
If you have this reboot issue
Nothing can resolve this!
But,just in case
Do not use your phone with charger pluged in for long time!
This kill your battery very quick!
And cause autoreboot
And be careful with internet!
If you flash some FW or rom or kernel
Made a full charge before flash
Ciao
Click to expand...
Click to collapse
Most bull **** reaction today...
Whats next?
Putting phone in fridge when charging?
Sent from my LT26i using XDA
Efe64 said:
Most bull **** reaction today...
Whats next?
Putting phone in fridge when charging?
Sent from my LT26i using XDA
Click to expand...
Click to collapse
I don't think so
Just read the forum
maybe you understand
I said that
because with my old x10
I encounter some restart and finally
Kill my battery
And nothing resolve this reboot on it!
I used the phone alway pluged and it come hot like *****!
And some people and dev said
MADE A FULL CHARGE BEFORE FLASH
This mean to avoid battery problem
But you!
What you suggest?
I just try to help or give some tips
And finally read the manual of your phone!
Especially battery section!
which browser you was using? and did that happen while downloading or just while browsing? and for how long you already was connected to wifi before the restart?
Eyados said:
which browser you was using? and did that happen while downloading or just while browsing? and for how long you already was connected to wifi before the restart?
Click to expand...
Click to collapse
I was using opera mobile and I was surfing about 5-10 min.
kaosdroid said:
I don't think so
Just read the forum
maybe you understand
I said that
because with my old x10
I encounter some restart and finally
Kill my battery
And nothing resolve this reboot on it!
I used the phone alway pluged and it come hot like *****!
And some people and dev said
MADE A FULL CHARGE BEFORE FLASH
This mean to avoid battery problem
But you!
What you suggest?
I just try to help or give some tips
And finally read the manual of your phone!
Especially battery section!
Click to expand...
Click to collapse
Sure i understand it much better then u.
What has random freeze to do with battery?
What you are telling is another section:
http://forum.xda-developers.com/showthread.php?p=25402228
Here you go.
Of course it getting hot.
Power means heat...
Logic.
This isnt a overclocked pc with grammacs core mg..
Kills battery and reboot. Right. Your right.
You go from a to z.
Do you even know what you are talking about?
He says freeze with browser bla bla, you begin with battery...
Nvm.
Good luck in your life
Sent from my LT26i using XDA
Hey guys I'm new to the forum so go easy on my
So here's the story, last month when the .314 update came I was to impatient to wait until it got the over the air update so I dowloaded it from XDA flashed it using flash tools. I've done the many times before tomy z2 and also to my previous phones and everything went fine. But this time after around 20% of the flashing was complete the completion bar just got stuck there forever. I waited an hour but nothing seemed to be happening so knowing well that it'll brick my phone I unplugged it from the PC. After some googling I found out that there was a new version of flashtools available so I unisntalled my previous version and installed the new one and flashed the same ftf file again. This time to my relief the flashing went normal and my phone was successpfully updated. After a few hours of use my phone just randomly restarted. I didn't pay any attention to it but in the following days my phone started restarting at the most random times around 3-4 times a day. So obviously I knew that something has gone wrong. So I used my booted my phone into safe mode but the problem presisted, I tried doing a hard reset and then I use SUS to repair it but the problem was still there.I even flashed the singtel version of the same firmware version but even then the phone just randomly rebooted. There's nothing wrong with the sim because I switched the sim too (because some people kept insisting that the sim is to blame although I knew in my case that it wasn't) but as I expected the problem presisted. Now I'm at a loss as to what to do.I bought the phone from singapore but right now I don't live there so I can't claim warranty (even if I could).
So I turn to you, the experts in XDA it would be great help if you guys can guid me to a solution or atlesat tell me what the hell is actually wrong with the phone.
Ps: the restarts are entirely random. eg: I can play asphault for hours or shoot 4K for a long time without any problems but then I try texting someone and the phone restarts.
silver1704 said:
Hey guys I'm new to the forum so go easy on my
So here's the story, last month when the .314 update came I was to impatient to wait until it got the over the air update so I dowloaded it from XDA flashed it using flash tools. I've done the many times before tomy z2 and also to my previous phones and everything went fine. But this time after around 20% of the flashing was complete the completion bar just got stuck there forever. I waited an hour but nothing seemed to be happening so knowing well that it'll brick my phone I unplugged it from the PC. After some googling I found out that there was a new version of flashtools available so I unisntalled my previous version and installed the new one and flashed the same ftf file again. This time to my relief the flashing went normal and my phone was successpfully updated. After a few hours of use my phone just randomly restarted. I didn't pay any attention to it but in the following days my phone started restarting at the most random times around 3-4 times a day. So obviously I knew that something has gone wrong. So I used my booted my phone into safe mode but the problem presisted, I tried doing a hard reset and then I use SUS to repair it but the problem was still there.I even flashed the singtel version of the same firmware version but even then the phone just randomly rebooted. There's nothing wrong with the sim because I switched the sim too (because some people kept insisting that the sim is to blame although I knew in my case that it wasn't) but as I expected the problem presisted. Now I'm at a loss as to what to do.I bought the phone from singapore but right now I don't live there so I can't claim warranty (even if I could).
So I turn to you, the experts in XDA it would be great help if you guys can guid me to a solution or atlesat tell me what the hell is actually wrong with the phone.
Ps: the restarts are entirely random. eg: I can play asphault for hours or shoot 4K for a long time without any problems but then I try texting someone and the phone restarts.
Click to expand...
Click to collapse
Telephony error
Try repairing via sony pc compaion
If the problem persists contact sony customer support
Envious_Data said:
Telephony error
Try repairing via sony pc compaion
If the problem persists contact sony customer support
Click to expand...
Click to collapse
Thanks for the reply. I tried repairing via pc companion...did't work. What's a telephony error?
silver1704 said:
Thanks for the reply. I tried repairing via pc companion...did't work. What's a telephony error?
Click to expand...
Click to collapse
Telephony is actualy the phone part of a smart phone, its sim card slot to the app it self
Usualy when there is a problem with any one of those it will cause a phone to not function properly
In this case yours is one of them
Replacement or repair is needed ;D
Envious_Data said:
Telephony is actualy the phone part of a smart phone, its sim card slot to the app it self
Usualy when there is a problem with any one of those it will cause a phone to not function properly
In this case yours is one of them
Replacement or repair is needed ;D
Click to expand...
Click to collapse
I see. Unfortunately the country I live I'm in at the moment doesn't have a sony service centre or anything of the sort so I have to go back to Singapore to actually give it for repairs.
But how is it possible that I got a hardware damage just by a flashing error? I mean before that incident the phone worked just fine for 3 months and I've never dropped my phone or done anything to actually damage it physically.
silver1704 said:
I see. Unfortunately the country I live I'm in at the moment doesn't have a sony service centre or anything of the sort so I have to go back to Singapore to actually give it for repairs.
But how is it possible that I got a hardware damage just by a flashing error? I mean before that incident the phone worked just fine for 3 months and I've never dropped my phone or done anything to actually damage it physically.
Click to expand...
Click to collapse
Z2 suffered alot of manufacturing issues so it is posible a part on a well kept device can break, like my Z2 vibrator motor randomly stopped yet i never dropped it
I've got same problem..did you fixed it? Advice me plz..
Sent from my D6503 using XDA Free mobile app
my has phone automatically factory reset every thing even the SD card
how can I restore my SD card ?????