My evo 3D screen is slightly crooked (rotated to the right) so the screen doesnt line up with the bezel. I only noticed this recently, well outside the 30 day exchange period. I took it to sprint and they said it was a cosmetic problem they could not replace. What should I do? In addition i have Total Equipment Protection
LostRib said:
My evo 3D screen is slightly crooked (rotated to the right) so the screen doesnt line up with the bezel. I only noticed this recently, well outside the 30 day exchange period. I took it to sprint and they said it was a cosmetic problem they could not replace. What should I do? In addition i have Total Equipment Protection
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Click to collapse
dude, mine is the same way. drives me CRAZY!!! I just try to ignore it. It worked....until i saw this thread. lol
Lose it.
Sent from my Photon 4G using Tapatalk
They claim that it wouldnt affect usage of the phone but wouldnt a crooked screen cause the touches to be inaccurate and for pictures to end up being crooked?
Apparently I have to send it in to HTC under the manufacturer warranty, which i would have to pay shipping to ship to them. Then it would take 6-10 days for them to "diagnose" and then ship back. So it would require about 2 weeks without a phone which is ridiculous.
I guess I should just give in, HTC method root and then just have fun with it until it explodes
Sometimes issues like this, just require the right tech to look at the device. My wife had a Palm Centro with a really crooked screen that was all scraped up. I took it in, the tech looked at it and ordered a replacement. The replacement still had a slightly crooked screen, but at least it was in primo condition. Lol
Sent from my Warmed up Shooter
Start trying different sprint stores until one gives in...
Related
My screen isn't even bleeding at all, but I see one tiny white speck near the bottom of my screen right above "Menu" and it's driving me crazy lol
I would've never noticed it if I didn't put my screen protector on last night, but meh, I can deal with it. I might be jumping to Sprint for the Evo 3D and cheaper prices as Verizon is killing me $170 a month.
Just wondering if anyone else has encountered dust under their screen, thanks!
This is a manufacturer problem, I know other HTC devices, namely the MT4G, sometimes had this issue and you should be able to do a warranty exchange. As far as Sprint goes they might be cheaper but good luck getting a customer service representative based in the US when you hadn't a real problem that you need real help with
Sent from my Thunderbolt using Tapatalk
Would I have to go to a Verizon store and do it? Most of the employees in the two near me are complete a-holes.
Anyone had any luck with using the sprint warranty for the dust under the screen issue the 3D seems to have...I have a feeling the store techs will give me a hard time like always and claim it is physical damage and flag my account....again...
Sent from my 3vo via Tapatalk
luckyzac said:
Anyone had any luck with using the sprint warranty for the dust under the screen issue the 3D seems to have...I have a feeling the store techs will give me a hard time like always and claim it is physical damage and flag my account....again...
Sent from my 3vo via Tapatalk
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Click to collapse
Just left the repair center because I was told to "Keep my phone in my truck while I'm at work." after telling them I work in construction. I called HTC and am sending it out for a brand new one.
Brutus2TheMax said:
Just left the repair center because I was told to "Keep my phone in my truck while I'm at work." after telling them I work in construction. I called HTC and am sending it out for a brand new one.
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Click to collapse
Sad part about that is...I pay $8 a month for service, so I don't have to deal with HTC ... might as well cancel TEP if they don't stand behind it.
Sent from my 3vo via Tapatalk
This might hurt to do but if nothing else works, crack the glass. Make sure its less than one inch and two cracks or less. Based on TEP they should replace it for you at no cost. I would call your local store before you do it though.
Sent from my Evo3D Shooter.
I was also sent on my way when I asked at a corporate store about the dust under the screen... Have tep here also.
I was able to get my evo 3d replaced because I had dust under the screen, i used tep as well to get it covered. I found that it likely depends on the mood of the cs rep, i had to go to 3 stores before I could get one that would agree to replace it lol
Sent from my PG86100 using XDA App
Alright tried a different repair center and finally got the techs to replace my screen. The reason dust gets under the screen is because the earpiece lets in debris and since the evo is a multi layer screen, the dust gets between layers. He offered to let me add insurance also. I have 30 days to add from today. Should I?
Brutus2TheMax said:
Alright tried a different repair center and finally got the techs to replace my screen. The reason dust gets under the screen is because the earpiece lets in debris and since the evo is a multi layer screen, the dust gets between layers. He offered to let me add insurance also. I have 30 days to add from today. Should I?
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Click to collapse
If you aren't very careful with your phone or don't have an upgrade available soon, then yeah. Otherwise, I'd say it's a huge waste. The only reason I have it is because someone took it upon themselves to add it to my line when I upgraded to the 3D and I haven't gotten around to *****ing them out about it.
Short story: Best Buy no longer allows "3 lemons = new phone". One of the best benefits of their insurance plan is gone...
Long story:
About 2 months ago. My girlfriend decided she wanted her latest Evo 4G (already a refurb from Best Buy.) turned in for another because of the screen separation issue that started to creep up slowly. We took it in under our Black Tie Insurance plan which, at that point, we loved. showed them the issue, got it shipped off. Few days later, got one in return. As soon as I saw the phone, I could tell this one was having the same issue I just returned the other phone for. I instantly told them that this one was going to do the same thing and wanted it returned, before even activating it. They said OK, shipped back again. (2 times now.) few days later, the other comes in. I check the screen...and **** you not, screen was doing the exact same thing. I had written down the previous serial just to make sure they weren't 'effing with me. nope, they didn't match. So, I show them, they are wishy washy about it but take it back and left huge notes in capital letters "SCREEN COMING UP, DO NOT SEND ONE LIKE THIS". So, we wait again. (3 phone.) Few days later, get the call. Go in, look at phone... and as SOON as she opens the box, without even taking off the protective film I could tell it was screwed up. Not only was the bottom left hand corner coming up, like all the others. The whole bottom half of the phone was coming off. I verbally digressed "Are you ****ting me?" showed them the phone and they instantly go "Oh wow." it was that bad. I ask about the new phone policy and how I've had to ship these out 3 times, this being the forth. They state "We don't get new evo's anymore" I go "That's fine, a phone of equal value will work. She says she wouldn't mind a Design 4G, looking over specs, I personally feel it comes out as less than equal value, but she's fine with it. They state they don't have the policy anymore and it was removed at the beginning of the year. I, rather upset, state I've been dealing with this crap since November and just because I missed 3 crappy refurbs before their cut off shouldn't mean I have to suffer. Her suggestion? try Sprint. yeah. it's past 1 year, so that's a laughable suggestion... also, given that I'm paying you for insurance!. I asked to speak to the manager who suggested the same thing!. try sprint or keeping spinning the roulette wheel for a decent refurb. My only real option was the roulette wheel. This time, the Manager left notes, put a ticker on the glass of the phone with a huge ARROW pointing to the bottom of the phone that read "DO NOT SEND ANOTHER LIKE THIS EVER." Then, on the paperwork, stated my many attempts, how disappointed he was and how this next one better be checked multiple times before being shipped.
So, we picked up her phone tonight... all "seems" OK so far, guess I get to wait and see if the screen starts coming up or not.
I love how they just want to have a green light to do a sloppy job and not get hit with the consequence of it.
I personally will never again buy their insurance, after one of my old phones ended spending 3 trips and 5 months in their repair center ...
BB: good to buy, not support.....
Sent from my PG86100 using Tapatalk
megabiteg said:
I love how they just want to have a green light to do a sloppy job and not get hit with the consequence of it.
I personally will never again buy their insurance, after one of my old phones ended spending 3 trips and 5 months in their repair center ...
BB: good to buy, not support.....
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
They are not good for support on **** I refuse to get insurance or black tie for almost any of their stuff. Their policies are awful and apparently they don't notify you of change which should be illegal
Sent from my PC36100 using xda premium
Well if they aren't going to give you a brand new phone, just keep sending the broken ones back and keep trying. Eventually they will realize it's costing them more in shipping costs than it would to just give you a new phone. Maybe try going to another Best Buy as well.
And I know exactly what you are talking about. I made a claim with Asurion in December, and it took 4 refurb evo's, that were all bad, and then they finally gave me a new 3D. The first two had screen separation, with one of them the glass was actually completely separated, like I could take my finger and lift the entire glass off the phone. The other two both had a broken vibrator out of the box, and both of them had two of the four touch button lights that weren't lighting up at all. I really can't believe they actually ship these phones out to people like this without a simple look-over to find issues like this.
Oh, how I love Sprint's TEP. My phones get fixed or replaced, no questions asked.
Does the HTC warranty start over with the "new" device you received? I mean it's a new to you device replaced under a repair, so I was just curious?
KB112 said:
Does the HTC warranty start over with the "new" device you received? I mean it's a new to you device replaced under a repair, so I was just curious?
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..... That's an Interesting thought.. I have no idea if that's the case or not.
KB112 said:
Does the HTC warranty start over with the "new" device you received? I mean it's a new to you device replaced under a repair, so I was just curious?
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Click to collapse
Last year when Sprint finally gave me a new Evo after 5 bad refurbs, they told me the warranty would be 90 days OR the remainder of the 1 year from the original phone purchase date, whichever comes first.
sitlet said:
Last year when Sprint finally gave me a new Evo after 5 bad refurbs, they told me the warranty would be 90 days OR the remainder of the 1 year from the original phone purchase date, whichever comes first.
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That sounds like a pretty standard policy. I figured that might be the case.
Sent from my PG86100 using xda premium
I know at sprint sometimes is a game of chance on refurbished units back on the EVO days I had to swap my 2month old phone out due to blue spots in the screen they wouldn't fix it. Lol pain dealing with refurbished units sometimes you get lucky other times it is a gamble .
Lol I would rather keep my original phone and just repair it my self lol.
lol, im glad this post is here because i actually have some clarification and this applies to me.
so i dropped my 3vo in water the other day for a split second, and it dried out just fine. this was about 2 weeks ago. i wasnt having issues at all until yesterday. apparently the digitizer is screwed so being an employee at best buy, i knew i had coverage and i bought the BTP out right so i had plenty of replacements. i took it in, and my buddy took a look at it and he confirmed the screen was wonky. but then he said it was rooted, and that they dont accept that. so of course i went outside and smahed the phones screen to bits to where both the inner and outer layer of the screen were shattered and you couldnt see the screen at all.
anyways, what i am getting at...
if the phone has water damage, or any type of replacement issues they pretty much rip the phone out and the only thing brand new you get back is the shell of the phone and they replace whatever is messed up.
but if the phone screen is completely shattered it is a instant replacement with a new phone, which is good because it "shouldnt" be a refurb. this is a new policy that is actually inside info.
PatrickHuey said:
lol, im glad this post is here because i actually have some clarification and this applies to me.
so i dropped my 3vo in water the other day for a split second, and it dried out just fine. this was about 2 weeks ago. i wasnt having issues at all until yesterday. apparently the digitizer is screwed so being an employee at best buy, i knew i had coverage and i bought the BTP out right so i had plenty of replacements. i took it in, and my buddy took a look at it and he confirmed the screen was wonky. but then he said it was rooted, and that they dont accept that. so of course i went outside and smahed the phones screen to bits to where both the inner and outer layer of the screen were shattered and you couldnt see the screen at all.
anyways, what i am getting at...
if the phone has water damage, or any type of replacement issues they pretty much rip the phone out and the only thing brand new you get back is the shell of the phone and they replace whatever is messed up.
but if the phone screen is completely shattered it is a instant replacement with a new phone, which is good because it "shouldnt" be a refurb. this is a new policy that is actually inside info.
Click to expand...
Click to collapse
*runs up flight of stairs to smash screen*
Sent from my HTC Evo 3D using xda premium
eXplicit815 said:
Oh, how I love Sprint's TEP. My phones get fixed or replaced, no questions asked.
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Click to collapse
Wait, can you tell me some about TEP's current policies? I chose bestbuy but I'm probably going to switch when I get my new phone. Last time I called about TEP was 3 years ago, so...
-Does TEP still charge $100 for broken phones?
-Does TEP give new or refurbished phones?
-If refurbished, is it at the store or does it take 20 years to arrive?
-With TEP, do they replace it no questions asked?
I knew bestbuy's prices were jacked up like **** but now the insurance... really...
Thanks
---------- Post added at 09:40 PM ---------- Previous post was at 09:37 PM ----------
PatrickHuey said:
lol, im glad this post is here because i actually have some clarification and this applies to me.
so i dropped my 3vo in water the other day for a split second, and it dried out just fine. this was about 2 weeks ago. i wasnt having issues at all until yesterday. apparently the digitizer is screwed so being an employee at best buy, i knew i had coverage and i bought the BTP out right so i had plenty of replacements. i took it in, and my buddy took a look at it and he confirmed the screen was wonky. but then he said it was rooted, and that they dont accept that. so of course i went outside and smahed the phones screen to bits to where both the inner and outer layer of the screen were shattered and you couldnt see the screen at all.
anyways, what i am getting at...
if the phone has water damage, or any type of replacement issues they pretty much rip the phone out and the only thing brand new you get back is the shell of the phone and they replace whatever is messed up.
but if the phone screen is completely shattered it is a instant replacement with a new phone, which is good because it "shouldnt" be a refurb. this is a new policy that is actually inside info.
Click to expand...
Click to collapse
Thank you so much. I hate having to wait a month before they replace the phone.
yousefak said:
Wait, can you tell me some about TEP's current policies? I chose bestbuy but I'm probably going to switch when I get my new phone. Last time I called about TEP was 3 years ago, so...
-Does TEP still charge $100 for broken phones?
-Does TEP give new or refurbished phones?
-If refurbished, is it at the store or does it take 20 years to arrive?
-With TEP, do they replace it no questions asked?
I knew bestbuy's prices were jacked up like **** but now the insurance... really...
Click to expand...
Click to collapse
As far as I know they only charge the fee if there is physical damage, water damage, or if it lost or stolen. If you take the phone to a corporate store with a repair center they will fix it for free and if it cannot be fixed then it is replaced with a refurbished phone. Personally I used to work for both companies and I think that TEP is much better than best buy's insurance policy.
Sent from my PG86100 using Tapatalk
Had phone since the Sunday it was released...screen has developed a crack at the bottom, just above the capac. buttons going completely across the screen.
Everything still works fine, but is obnoxious to look at.
Heres the thing... (and I know people will doubt this) but I haven't dropped the phone at all. Not even set it down roughly. This morning, everything was normal...went to go to work and put it in my bag by itself (correction - only other thing in there was a book and a wool hat). Got to work, took my phone out and BLAM, crack stretching from one side to the other. No marks around the bumpers or anything. I'm completely nonplussed at what could have happened. My thinking is flex *could* have done this, but that seems like it'd need a hell of a lot of pressure to do.
Well, ATT won't cover it, samsung won't cover it and the quoted repair cost is $200. Deductible for ATT phone insurance is...you guessed it...$200 (or $250 can't remember).
Anyone have any luck with these flybynight screen repair shops? I don't think they'd have the parts in stock for the phone since it is new and kind of a fringe product.
I'm seriously pissed...hung around with my iphone 3g for 3 years waiting for a good phone to upgrade to..finally blow my upgrade and a week later blam.
Rant!
You have a warranty just send it in to get fixed
Sent from my SAMSUNG-SGH-I717 using XDA App
It should be obvious it wasn't dropped.
just take it back under warranty and get it replaced.
Sent from my Samsung Note via Tapatalk.
Yes warranty would work as long as it doesn't look dropped down.
raviluke said:
Yes warranty would work as long as it doesn't look dropped down.
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Click to collapse
I called Samsung on the phone and they told me it wouldn't be covered under warranty... I did explain to them that it hadn't been dropped or anything. Should I call and pester them again?
balorok said:
I called Samsung on the phone and they told me it wouldn't be covered under warranty... I did explain to them that it hadn't been dropped or anything. Should I call and pester them again?
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I would take it to a different AT&T location and see if they'll replace it. Sounds like you got a rubbish device. I can't imagine they would replace it, as long as it's obvious it hasn't been dropped.
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Some photos of the damage/device, I have more of just about every angle. I cannot find *any* indication of external damage which makes sense, but still the screen is jacked.
I bet the book fid that. That happened to our recrptionist to her iphone. A book in the back pack. She is a college studemt.
Sent from my SAMSUNG-SGH-I717 using xda premium
I would imagine the book definitely did that. Don't let them know that though ;-)
Sent from the best mobile device ever --Samsung Galaxy Note
A paperback book could do that? Thats actually very concerning to me as a consumer. I'm extremely cautious with my electronics (ask my wife, she will eyeroll ) and to have something like this occur without any strenuous contact being made with the phone is appalling.
First Samsung phone, and unfortunately will most likely be my last. It looks and operates flawlessly and was exactly what I wanted... but I can't for the life of me see spending that kind of money on something that can essentially break through such light use.
balorok said:
Had phone since the Sunday it was released...screen has developed a crack at the bottom, just above the capac. buttons going completely across the screen.
Everything still works fine, but is obnoxious to look at.
Heres the thing... (and I know people will doubt this) but I haven't dropped the phone at all. Not even set it down roughly. This morning, everything was normal...went to go to work and put it in my bag by itself (correction - only other thing in there was a book and a wool hat). Got to work, took my phone out and BLAM, crack stretching from one side to the other. No marks around the bumpers or anything. I'm completely nonplussed at what could have happened. My thinking is flex *could* have done this, but that seems like it'd need a hell of a lot of pressure to do.
Well, ATT won't cover it, samsung won't cover it and the quoted repair cost is $200. Deductible for ATT phone insurance is...you guessed it...$200 (or $250 can't remember).
Anyone have any luck with these flybynight screen repair shops? I don't think they'd have the parts in stock for the phone since it is new and kind of a fringe product.
I'm seriously pissed...hung around with my iphone 3g for 3 years waiting for a good phone to upgrade to..finally blow my upgrade and a week later blam.
Rant!
Click to expand...
Click to collapse
buy a replacement from ebay and fix it yourself. shouldnt be too difficult, I have replaced my iphones and my sensations screen and they pretty much were the same
I tried looking on ebay for a replacement, but perhaps I'm searching for the wrong thing...
can you share a link?
After calling just about every ATT store in town and explaining the problem, I found one willing to exchange it for a new one no questions asked.
I'm still worried about the durability of the phone since nothing major occurred that should cause this amount of damage. Hopefully I just had a defective screen or something and this one will last me a long, long time.
i carry my note in my pocket (I'm a big guy) it rides in the front pocket all day was case-less for the first week i mean i worked played and goofed off with it there can't even tell. i think u just got a bad glass display it is mass produced product and defects do happen.
I myself was very impressed with the build quality of the phone how sturdy it felt despite its lack of depth. So i'd just be aware and keep ur books away from it
should probably just start storing my books on the damn thing
balorok said:
After calling just about every ATT store in town and explaining the problem, I found one willing to exchange it for a new one no questions asked.
I'm still worried about the durability of the phone since nothing major occurred that should cause this amount of damage. Hopefully I just had a defective screen or something and this one will last me a long, long time.
Click to expand...
Click to collapse
Im guessing you just had a faulty screen. Gorilla glass can take some serious pressure, and is even pretty damn good at shock resistance. I've dropped my old captivate and infuse countless times without a case and never cracked a screen. Hell, last summer my captivate took a kick from a full grown horse when it was in my pocket, and the screen survived. The hoof hit the back of my captivate, bent the backplate and battery, but the screen was fine. It saved me from a huge bruise, that's for sure.
I think you will be fine with a new device, because it sounds like a faulty screen. Don't let one faulty Samsung ruin Samsung for you forever. They make great devices, and their screens are matched by none. Other manufacturers are just as likely do have a defective device, you just got really unlucky with your first note.
Sent from my SAMSUNG-SGH-I717 using xda premium
I have already dropped my note face down on a corner (it was in a speck case and had a clear screen protector on) and knock on wood it was fine. It is very possible that its just a faulty screen. I would pesster the heck out of at&t and samsung til i got a new phone. They will budge you just have to be persistant.
Sent from my SAMSUNG-SGH-I717 using xda premium
I am anal about my devices also, and the thought of just throwing it in a bag makes me cringe! Always front left pocket for me, no exceptions!
balorok said:
A paperback book could do that? Thats actually very concerning to me as a consumer. I'm extremely cautious with my electronics (ask my wife, she will eyeroll ) and to have something like this occur without any strenuous contact being made with the phone is appalling.
First Samsung phone, and unfortunately will most likely be my last. It looks and operates flawlessly and was exactly what I wanted... but I can't for the life of me see spending that kind of money on something that can essentially break through such light use.
Click to expand...
Click to collapse
No offense, but if you stuffed your Note in a bag with a book or anything else, you're not really that cautious with your electronics. There's a reason I have never damaged any of my phones or tablets. It's because I don't do things like that.
greyhulk said:
No offense, but if you stuffed your Note in a bag with a book or anything else, you're not really that cautious with your electronics. There's a reason I have never damaged any of my phones or tablets. It's because I don't do things like that.
Click to expand...
Click to collapse
I'm not sure where you got the idea that I "stuffed" it in a bag. The bag in question was a messenger style bag with separate internal pockets, phone was in one, book in the other. Book was a paperback (you can actually see it in my photos) about 200 pages thick.
UPDATE:
Second phone screen cracked. Top of screen near the front camera. Had it less than 24 hours - took it back and they exchanged it again with no issues.
Got it at around 4pm, took it home, put it in case (SGP) and put it to charge, went to the gym and then came home and did some programming for a few hours before bed. Phone stayed on charger the whole time. Next morning I put (note: did not "stuff") the phone into my right front pocket of my jeans (normal jeans, not skinny or anything). It was the only thing in the pocket, had a wallet in my back right pocket and some disposable eye contacts in my left front pocket. Walked about 3 blocks to a lecture checked email on the phone - no crack. sat with it in the pocket (front right) for about an hour and a half, then got up and walked home. Got home took the phone out...crack! About an inch long from the very edge of the glass towards the middle of the phone.
I can't make this stuff up. Took it to the store and they replaced it for me again. Manager said something about maybe they got tussled around during shipment or packing.
Both cracked were white devices. The phone I have now is a black one.
I'm trying to think of reasons why this could have occurred twice. First time could possibly have been from being in the bag, but I wasn't throwing the bag around or anything like that. Second time? Who knows... if walking with a phone in your pocket causes it to break...
I am super thankful that I found a store willing to do the exchanges, and I do love this phone...but what the heck!
The touch screen/digitzer is borked on my EVO LTE: the notification area is totally unresponsive. I've done all of the steps re: touch panel drivers, etc and it doesn't help. There are also other symptoms.
It's still under warranty. At one Sprint store they said they'll fix it for $50. HTC said they'll fix it for free as a warranty repair but I have to ship to them and it could take 2 weeks - way too long for me to be without a phone for work, etc.
Anyone know how hard it is to replace the digitzer (assuming I can the part for a good price)? I have a lot experience fixing iPods and I'm thinking it can't be that hard if the kid at the Sprint store can do it in 30 min.
Thanks in advance for any advice.
I have done two on the 4g ..and it took about fifteen minutes. I found it in ebay
Sent from my HTC "ONE"
I just had my touch screen die. While waiting for my replacement I broke mine down to see if I could fix. The final part it's the bear there is a ton of adhesive holding the screen to the body. There are you tune videos on how to separate, but, it liked fairly daunting to me
masbirdies said:
I just had my touch screen die. While waiting for my replacement I broke mine down to see if I could fix. The final part it's the bear there is a ton of adhesive holding the screen to the body. There are you tune videos on how to separate, but, it liked fairly daunting to me
Click to expand...
Click to collapse
Not worth the trouble to separate the LCD from digi.
I say spring for the $50 repair. I would say I can sell you screen but I sell them for $60 shipped.
Sent from my Genesis that does what Nintendon't