Dust Under Screen - HTC EVO 3D

Anyone had any luck with using the sprint warranty for the dust under the screen issue the 3D seems to have...I have a feeling the store techs will give me a hard time like always and claim it is physical damage and flag my account....again...
Sent from my 3vo via Tapatalk

luckyzac said:
Anyone had any luck with using the sprint warranty for the dust under the screen issue the 3D seems to have...I have a feeling the store techs will give me a hard time like always and claim it is physical damage and flag my account....again...
Sent from my 3vo via Tapatalk
Click to expand...
Click to collapse
Just left the repair center because I was told to "Keep my phone in my truck while I'm at work." after telling them I work in construction. I called HTC and am sending it out for a brand new one.

Brutus2TheMax said:
Just left the repair center because I was told to "Keep my phone in my truck while I'm at work." after telling them I work in construction. I called HTC and am sending it out for a brand new one.
Click to expand...
Click to collapse
Sad part about that is...I pay $8 a month for service, so I don't have to deal with HTC ... might as well cancel TEP if they don't stand behind it.
Sent from my 3vo via Tapatalk

This might hurt to do but if nothing else works, crack the glass. Make sure its less than one inch and two cracks or less. Based on TEP they should replace it for you at no cost. I would call your local store before you do it though.
Sent from my Evo3D Shooter.

I was also sent on my way when I asked at a corporate store about the dust under the screen... Have tep here also.

I was able to get my evo 3d replaced because I had dust under the screen, i used tep as well to get it covered. I found that it likely depends on the mood of the cs rep, i had to go to 3 stores before I could get one that would agree to replace it lol
Sent from my PG86100 using XDA App

Alright tried a different repair center and finally got the techs to replace my screen. The reason dust gets under the screen is because the earpiece lets in debris and since the evo is a multi layer screen, the dust gets between layers. He offered to let me add insurance also. I have 30 days to add from today. Should I?

Brutus2TheMax said:
Alright tried a different repair center and finally got the techs to replace my screen. The reason dust gets under the screen is because the earpiece lets in debris and since the evo is a multi layer screen, the dust gets between layers. He offered to let me add insurance also. I have 30 days to add from today. Should I?
Click to expand...
Click to collapse
If you aren't very careful with your phone or don't have an upgrade available soon, then yeah. Otherwise, I'd say it's a huge waste. The only reason I have it is because someone took it upon themselves to add it to my line when I upgraded to the 3D and I haven't gotten around to *****ing them out about it.

Related

sprint wont replace my digitizer

my digitizer broke last night. i been chatting with a few reps, calls, in store, they wont do it. wtf. i pay $8 a month for no damn reason. that physical damage they should be able to cover it without that freaking 100 deductible for replacement i need it repaired not replaced at this moment i am willing to resign my contract with them so freaking frustrated
Gillw202 said:
my digitizer broke last night. i been chatting with a few reps, calls, in store, they wont do it. wtf. i pay $8 a month for no damn reason. that physical damage they should be able to cover it without that freaking 100 deductible for replacement i need it repaired not replaced at this moment i am willing to resign my contract with them so freaking frustrated
Click to expand...
Click to collapse
Tough luck, unfortunately. I remember I had to get a PSP for sister's birthday. It was in 2 weeks. She opens the box and screen is cracked. The weird part is, the casing is perfect, but the LCD itself is cracked. I go back to Best Buy, and there's nothing they can do, since the thing left the store and 2 weeks passed. I had to buy another one.
Think about it yourself. If you were Sprint, would you think that screen miraculously just broke, or the person in front of you simply trying to avoid paying a deductible?
It's a crappy deal, but it happens.
I'd be pissed
Sent from my PG86100 using XDA App
yeah, i'd keep complaining
How does the $8 insurance NOT cover this?
Take it to another Sprint store.
That's complete BS that they wouldn't replace it.
Gillw202 said:
my digitizer broke last night. i been chatting with a few reps, calls, in store, they wont do it. wtf. i pay $8 a month for no damn reason. that physical damage they should be able to cover it without that freaking 100 deductible for replacement i need it repaired not replaced at this moment i am willing to resign my contract with them so freaking frustrated
Click to expand...
Click to collapse
how did it break?
oohaylima said:
How does the $8 insurance NOT cover this?
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Click to collapse
The $8 insurance does cover this, he does not want to pay Asurion the $100 deductible to have it replaced. The OP does not want to give up his phone for a replacement and pay the deductible of insurance. Instead he wants a service center, if thats actually where he is going to, and not just a regular store front, to fix it for him.
Service centers (in store) have the ability to fix stuff, and generally they do repairs on stuff that is warrantied thru the manufacturer. Key word is Warranty, ie manufacturers defect.
PHYSICAL Damage, ie broken glass, lcd, water damage, are not covered by this and must be dealt with thru insurance provided by Asurioun.
Bottom line is if the screen is broken in the wireless industry thats considered Physical Damage and not covered by any warranty. Not covered by any instore repair or exchange.
This is coverd thru the insurance agency via replacement thru the mail and a deductible.
---------- Post added at 09:47 AM ---------- Previous post was at 09:42 AM ----------
Gillw202 said:
my digitizer broke last night. i been chatting with a few reps, calls, in store, they wont do it. wtf. i pay $8 a month for no damn reason. that physical damage they should be able to cover it without that freaking 100 deductible for replacement i need it repaired not replaced at this moment i am willing to resign my contract with them so freaking frustrated
Click to expand...
Click to collapse
Actually let me get some clarification.
The digitizer is the unseen part of the Glass that responds to touch.
Is the Glass broken or intact?
If the glass is intact, and your device is not responsive to touch, and has no liquid or physical damge then yes the service center should repair/replace that device in house.
If the GLASS is broken, that then suggests physical damage. Regardless of the digitizer working or not, if the glass is broken they arent obligated to fix it. That now falls under Physical Damage / Customer abuse, voids all warranty, and is up to you to use Asurion / File the insurance claim, pay a deductible and get a replacement.
thats crazy that its broken... Had a similar problem on my OG EVO, however Asurion upgraded me to the 3D, so the 100$ deductable was worth it (for me)...
I wonder if you paying a repair center to fix it, would be less than 100$?
Yeah, it's pretty universal for every carrier (I'm actually a tech in a Sprint service center right now, but I've worked for others).
If it stops working but there's no actual damage to it (cracks, liquid, etc) it's considered a failure. With Sprint specifically, if you have the $4 or $8 plan it's a free replacement or repair. If you don't, it's $35 or you can go through the manufacturer if it's still under their warranty. Other carriers will usually have a replacement through the mail program. With those, if you send them back a phone that's been damaged as opposed to failed, they'll ship it back and bill you the full price of the replacement.
If the phone's been damaged (or lost) that's a different story. As far as I know, every carrier uses Asurion, and that's a $50 or $100 deductible depending on the phone. The analogy would be car insurance - if your car breaks when it's under the warranty, they fix it free. If you crash your car, you pay a deductible to get it fixed.
Since screens don't ordinarily crack on their own, that's considered user damage and you have to pay for it.
And incidentally, if it had failed but not been damaged, they would have still had to order you a refurbished replacement (for free) since Sprint isn't shipping out digitizers.
Stuff like this sucks I have a 2 week old $1100 Toshiba laptop that the main board took a dump and the lcd and no one will do anything about it. It's one big brick
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bryce850 said:
Stuff like this sucks I have a 2 week old $1100 Toshiba laptop that the main board took a dump and the lcd and no one will do anything about it. It's one big brick
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
You might be able to find you mb online for a cheap price along with your lcd. The mother board and screen are easily replaced with the correct tools, patience,and a little nerve. I've done a few myself and the process isn't that time consuming either. If you can track down the parts for the right price I'd say give it a shot if your up to it. If not you can always sell the processor, ram and hd for parts or keep them as a backup. Just a thought and sorry for your loss. I had a laptop mb crash on me so I know its a frustrating ordeal.
Locked & Loaded
""shooter on Deck""
Don't listen to them, one time i broke the screen on my palm pixi(old phone which i had insurance on), went to the sprint store nearest to me they no can do, so i went to the one a little further away and they replaced it... it really depends on who you talk to.
Sometimes key thing is the way u talk. I find it they been stressed with the *****ing of other people. Be nice ask how is your day etc. Sometimes it works and they will go ahead and help as much they can. I have people try their hardest to help long after I given up.
Sent from my PG86100 using XDA App
My digitizer was malfunctioning and they replaced the screen. The glass was intact but wan't responsive most of the time. I didn't have to pay a dime. If you broke the screen, your probably out of luck and will have to pay the deductable to get it replaced. Or you can purchase a new screen and replace it yourself. I'm not sure if it's all you would need but they sell them on Amazon. I haven't posted enough here to give you the link.
I will agree it depends on the Sprint repair store you go to. The one right by me has an evo with a shattered screen, and the sign says "We can fix this". They are a corporate sprint store, and have always been really good with customer service.
yea the sprint store around here will fix it also but it cost 75 bucks to get it fixed just pay it u broke the screen thats what insurance is for you pay 100 dollar deductable so u dont have to pay 600 for a new phone call them tell them you lost it and then u will get to keep the old one and im sure you can find someone on craigslist that will give ya a little cash for the broken one prolly fix it themselves and flash to cricket
As mentioned, it depends on what store you go through and how you talk to people. I took my OG Evo to the Sprint service store because a piece of the case just broke for no reason and had them look at it, they took it back and put a new housing on it and told me that they are not suppose to repair physically damaged phones but they did me a favor.
If you don't want to pay $100 then get a Digitizer from ebay, a tool kit and do it yourself. You would be amazed what you can do on your own and save a buck.
erick1499 said:
Don't listen to them, one time i broke the screen on my palm pixi(old phone which i had insurance on), went to the sprint store nearest to me they no can do, so i went to the one a little further away and they replaced it... it really depends on who you talk to.
Click to expand...
Click to collapse
This is very true with sprint. I have insurance and been in multiple stores for different issues. Once u find a certain store that does things the way u like, stick to that store. I have had probably 6 or 7 devices replaced(some of them the same model) and 2 upgrades done without ever paying a deductible. Some stores wouldn't do anything some would tell me I have to file with assuron, this tore looks at what I bring in and if is hardware problem takes care of me no questions asked. Hopefully they never change.
If ur ever trying to dispute something over the phone and someone isn't telling u what u want to hear, hang up and call back u will probably get another call center with different beliefs. I've had people knock 75 dollars off bills for some bs the kids did right after other people tell me there is absolutely nothing that can be done
Sent from my PG86100 using XDA App
Not sure what you mean by 'broke"? The glass is broke, or it doesn't work properly broke? Yes if the glass is broken that they say they wont replace it. If it doesn't work properly then that is covered under your 1 year warranty by HTC.
Now if the glass is broke how do you expect them no believe that you didn't drop it? How many people do think show up/call with broken screens and say it just broke? Now with that said I have seen them break on airplanes.
Use your insurance or go to a store and be really nice.

Best Buy's Black Tie Insurance No longer has "3 Lemon" clause

Short story: Best Buy no longer allows "3 lemons = new phone". One of the best benefits of their insurance plan is gone...
Long story:
About 2 months ago. My girlfriend decided she wanted her latest Evo 4G (already a refurb from Best Buy.) turned in for another because of the screen separation issue that started to creep up slowly. We took it in under our Black Tie Insurance plan which, at that point, we loved. showed them the issue, got it shipped off. Few days later, got one in return. As soon as I saw the phone, I could tell this one was having the same issue I just returned the other phone for. I instantly told them that this one was going to do the same thing and wanted it returned, before even activating it. They said OK, shipped back again. (2 times now.) few days later, the other comes in. I check the screen...and **** you not, screen was doing the exact same thing. I had written down the previous serial just to make sure they weren't 'effing with me. nope, they didn't match. So, I show them, they are wishy washy about it but take it back and left huge notes in capital letters "SCREEN COMING UP, DO NOT SEND ONE LIKE THIS". So, we wait again. (3 phone.) Few days later, get the call. Go in, look at phone... and as SOON as she opens the box, without even taking off the protective film I could tell it was screwed up. Not only was the bottom left hand corner coming up, like all the others. The whole bottom half of the phone was coming off. I verbally digressed "Are you ****ting me?" showed them the phone and they instantly go "Oh wow." it was that bad. I ask about the new phone policy and how I've had to ship these out 3 times, this being the forth. They state "We don't get new evo's anymore" I go "That's fine, a phone of equal value will work. She says she wouldn't mind a Design 4G, looking over specs, I personally feel it comes out as less than equal value, but she's fine with it. They state they don't have the policy anymore and it was removed at the beginning of the year. I, rather upset, state I've been dealing with this crap since November and just because I missed 3 crappy refurbs before their cut off shouldn't mean I have to suffer. Her suggestion? try Sprint. yeah. it's past 1 year, so that's a laughable suggestion... also, given that I'm paying you for insurance!. I asked to speak to the manager who suggested the same thing!. try sprint or keeping spinning the roulette wheel for a decent refurb. My only real option was the roulette wheel. This time, the Manager left notes, put a ticker on the glass of the phone with a huge ARROW pointing to the bottom of the phone that read "DO NOT SEND ANOTHER LIKE THIS EVER." Then, on the paperwork, stated my many attempts, how disappointed he was and how this next one better be checked multiple times before being shipped.
So, we picked up her phone tonight... all "seems" OK so far, guess I get to wait and see if the screen starts coming up or not.
I love how they just want to have a green light to do a sloppy job and not get hit with the consequence of it.
I personally will never again buy their insurance, after one of my old phones ended spending 3 trips and 5 months in their repair center ...
BB: good to buy, not support.....
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megabiteg said:
I love how they just want to have a green light to do a sloppy job and not get hit with the consequence of it.
I personally will never again buy their insurance, after one of my old phones ended spending 3 trips and 5 months in their repair center ...
BB: good to buy, not support.....
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
They are not good for support on **** I refuse to get insurance or black tie for almost any of their stuff. Their policies are awful and apparently they don't notify you of change which should be illegal
Sent from my PC36100 using xda premium
Well if they aren't going to give you a brand new phone, just keep sending the broken ones back and keep trying. Eventually they will realize it's costing them more in shipping costs than it would to just give you a new phone. Maybe try going to another Best Buy as well.
And I know exactly what you are talking about. I made a claim with Asurion in December, and it took 4 refurb evo's, that were all bad, and then they finally gave me a new 3D. The first two had screen separation, with one of them the glass was actually completely separated, like I could take my finger and lift the entire glass off the phone. The other two both had a broken vibrator out of the box, and both of them had two of the four touch button lights that weren't lighting up at all. I really can't believe they actually ship these phones out to people like this without a simple look-over to find issues like this.
Oh, how I love Sprint's TEP. My phones get fixed or replaced, no questions asked.
Does the HTC warranty start over with the "new" device you received? I mean it's a new to you device replaced under a repair, so I was just curious?
KB112 said:
Does the HTC warranty start over with the "new" device you received? I mean it's a new to you device replaced under a repair, so I was just curious?
Click to expand...
Click to collapse
..... That's an Interesting thought.. I have no idea if that's the case or not.
KB112 said:
Does the HTC warranty start over with the "new" device you received? I mean it's a new to you device replaced under a repair, so I was just curious?
Click to expand...
Click to collapse
Last year when Sprint finally gave me a new Evo after 5 bad refurbs, they told me the warranty would be 90 days OR the remainder of the 1 year from the original phone purchase date, whichever comes first.
sitlet said:
Last year when Sprint finally gave me a new Evo after 5 bad refurbs, they told me the warranty would be 90 days OR the remainder of the 1 year from the original phone purchase date, whichever comes first.
Click to expand...
Click to collapse
That sounds like a pretty standard policy. I figured that might be the case.
Sent from my PG86100 using xda premium
I know at sprint sometimes is a game of chance on refurbished units back on the EVO days I had to swap my 2month old phone out due to blue spots in the screen they wouldn't fix it. Lol pain dealing with refurbished units sometimes you get lucky other times it is a gamble .
Lol I would rather keep my original phone and just repair it my self lol.
lol, im glad this post is here because i actually have some clarification and this applies to me.
so i dropped my 3vo in water the other day for a split second, and it dried out just fine. this was about 2 weeks ago. i wasnt having issues at all until yesterday. apparently the digitizer is screwed so being an employee at best buy, i knew i had coverage and i bought the BTP out right so i had plenty of replacements. i took it in, and my buddy took a look at it and he confirmed the screen was wonky. but then he said it was rooted, and that they dont accept that. so of course i went outside and smahed the phones screen to bits to where both the inner and outer layer of the screen were shattered and you couldnt see the screen at all.
anyways, what i am getting at...
if the phone has water damage, or any type of replacement issues they pretty much rip the phone out and the only thing brand new you get back is the shell of the phone and they replace whatever is messed up.
but if the phone screen is completely shattered it is a instant replacement with a new phone, which is good because it "shouldnt" be a refurb. this is a new policy that is actually inside info.
PatrickHuey said:
lol, im glad this post is here because i actually have some clarification and this applies to me.
so i dropped my 3vo in water the other day for a split second, and it dried out just fine. this was about 2 weeks ago. i wasnt having issues at all until yesterday. apparently the digitizer is screwed so being an employee at best buy, i knew i had coverage and i bought the BTP out right so i had plenty of replacements. i took it in, and my buddy took a look at it and he confirmed the screen was wonky. but then he said it was rooted, and that they dont accept that. so of course i went outside and smahed the phones screen to bits to where both the inner and outer layer of the screen were shattered and you couldnt see the screen at all.
anyways, what i am getting at...
if the phone has water damage, or any type of replacement issues they pretty much rip the phone out and the only thing brand new you get back is the shell of the phone and they replace whatever is messed up.
but if the phone screen is completely shattered it is a instant replacement with a new phone, which is good because it "shouldnt" be a refurb. this is a new policy that is actually inside info.
Click to expand...
Click to collapse
*runs up flight of stairs to smash screen*
Sent from my HTC Evo 3D using xda premium
eXplicit815 said:
Oh, how I love Sprint's TEP. My phones get fixed or replaced, no questions asked.
Click to expand...
Click to collapse
Wait, can you tell me some about TEP's current policies? I chose bestbuy but I'm probably going to switch when I get my new phone. Last time I called about TEP was 3 years ago, so...
-Does TEP still charge $100 for broken phones?
-Does TEP give new or refurbished phones?
-If refurbished, is it at the store or does it take 20 years to arrive?
-With TEP, do they replace it no questions asked?
I knew bestbuy's prices were jacked up like **** but now the insurance... really...
Thanks
---------- Post added at 09:40 PM ---------- Previous post was at 09:37 PM ----------
PatrickHuey said:
lol, im glad this post is here because i actually have some clarification and this applies to me.
so i dropped my 3vo in water the other day for a split second, and it dried out just fine. this was about 2 weeks ago. i wasnt having issues at all until yesterday. apparently the digitizer is screwed so being an employee at best buy, i knew i had coverage and i bought the BTP out right so i had plenty of replacements. i took it in, and my buddy took a look at it and he confirmed the screen was wonky. but then he said it was rooted, and that they dont accept that. so of course i went outside and smahed the phones screen to bits to where both the inner and outer layer of the screen were shattered and you couldnt see the screen at all.
anyways, what i am getting at...
if the phone has water damage, or any type of replacement issues they pretty much rip the phone out and the only thing brand new you get back is the shell of the phone and they replace whatever is messed up.
but if the phone screen is completely shattered it is a instant replacement with a new phone, which is good because it "shouldnt" be a refurb. this is a new policy that is actually inside info.
Click to expand...
Click to collapse
Thank you so much. I hate having to wait a month before they replace the phone.
yousefak said:
Wait, can you tell me some about TEP's current policies? I chose bestbuy but I'm probably going to switch when I get my new phone. Last time I called about TEP was 3 years ago, so...
-Does TEP still charge $100 for broken phones?
-Does TEP give new or refurbished phones?
-If refurbished, is it at the store or does it take 20 years to arrive?
-With TEP, do they replace it no questions asked?
I knew bestbuy's prices were jacked up like **** but now the insurance... really...
Click to expand...
Click to collapse
As far as I know they only charge the fee if there is physical damage, water damage, or if it lost or stolen. If you take the phone to a corporate store with a repair center they will fix it for free and if it cannot be fixed then it is replaced with a refurbished phone. Personally I used to work for both companies and I think that TEP is much better than best buy's insurance policy.
Sent from my PG86100 using Tapatalk

[Q] warranty/insurance question...

Hello all,
I am at wits end here. I have gone back and forth with att customer care, att coporate stores, and the mobile insurance company about whether or not the galaxy note would be covered if it had screen burn in. I have seen too many threads across the net on the note, and all other galaxy amoled phones that have gotten screen burnin and some folks get it replaced, and some can't and have to buy a screen. I really don't want to pay $250 for a screen replacement a few months after buying the note if that happens. Can anyone confirm whether or not this issue is covered for sure? Thanks for any help.
If you get screen burn just drop it in a cup of water and make up a cool story . . . lol.
Have you tried e-mailing some of the third party insurers and asking their policy on screen burn?
bestbuy covers everything with no deductible
LiquidArrogance said:
If you get screen burn just drop it in a cup of water and make up a cool story . . . lol.
Have you tried e-mailing some of the third party insurers and asking their policy on screen burn?
Click to expand...
Click to collapse
Funny you mention that cause I asked the guy so if I drop it and the screen breaks I can get it replaced right? "yes"
that might be a good option, screen burn? no problem, just drop it, hit it with a hammer lol
phillyrican said:
bestbuy covers everything with no deductible
Click to expand...
Click to collapse
No they do not...Please don't spread the wrong info..Besy Buy will NOT cover neglect like dropping it in water or running it over or losing it..
Best Buy insurance sucks!!
phillyrican said:
bestbuy covers everything with no deductible
Click to expand...
Click to collapse
Not lost / stolen phones
Sent from my SAMSUNG-SGH-I777 using Tapatalk
In my experience with my local device support center they will replace the phone for anything. I've gone through 6-7 captivates from either bricking or didn't like something. Ive had the rotation sensor die and being stuck on landscape the camera died GPS was **** (typical of cappy). I think I even replaced for a dead pixel or two. All replaced in the first year no questions asked. I've also gotten about 5 spare batteries from them, due to not getting satisfactory life out of what I had. Get the right people say the right thing and your all good.
Damaging it such as breakage by hammer will void any hope for getting it replaced. If you have burn in go to your device support center and get a replacement.
Sent from my GT-P7510 using xda premium
MrDSL said:
No they do not...Please don't spread the wrong info..Besy Buy will NOT cover neglect like dropping it in water or running it over or losing it..
Best Buy insurance sucks!!
Click to expand...
Click to collapse
You are wrong and right
Bestbuy will not cover lost/stolen but that whole water thing yea they will lol
---------- Post added at 02:25 PM ---------- Previous post was at 02:22 PM ----------
Maroon Mushroom said:
Not lost / stolen phones
Sent from my SAMSUNG-SGH-I777 using Tapatalk
Click to expand...
Click to collapse
You are right I never think about my phone getting lost or stolen and I think it's common sense to think that bestbuy won't cover lost/stolen phones because people would be coming in to bestbuy everyday saying there phone is lost or stolen lol
I didn't know they did water..I gotta have lost insurance myself cause I dropped my evo in the lake once and never found it.
MrDSL said:
No they do not...Please don't spread the wrong info..Besy Buy will NOT cover neglect like dropping it in water or running it over or losing it..
Best Buy insurance sucks!!
Click to expand...
Click to collapse
For someone that breaks their phone or drops it in water best buys protection is amazing. The no deductible thing is the kicker. The Note is a tier three device in ATTs insurance plan meaning its a $200 deductible for a replacement. The only thing they cover that best buy doesnt is lost and stolen, which these days most people dont lose their phone.

Screen cracked! Help!

so i cracked my screen :crying: does anyone know the most inexpensive and efficient way to fix this? replacement screen? cheap replacement phone? something, i don't want to go through the insurance for $100 anybody, suggestions?
VCant973 said:
so i cracked my screen :crying: does anyone know the most inexpensive and efficient way to fix this? replacement screen? cheap replacement phone? something, i don't want to go through the insurance for $100 anybody, suggestions?
Click to expand...
Click to collapse
What do you mean by that? Did you crack only the LCD display under the glass or did you crack the whole front part of the glass that goes over the LCD display?
If it is only the LCD screen UNDER the glass that is cracked, you can replace it yourself. http://www.amazon.com/Sprint-Screen-Display-Mobile-Replacement/dp/B0084C4O4Y
If you cracked the whole darn top part, then you are SOL, since there is no parts of this available yet.
Isn't this why we pay for TEP monthly?
NateN34 said:
What do you mean by that? Did you crack only the LCD display under the glass or did you crack the whole front part of the glass that goes over the LCD display?
If it is only the LCD screen UNDER the glass that is cracked, you can replace it yourself. http://www.amazon.com/Sprint-Screen-Display-Mobile-Replacement/dp/B0084C4O4Y
If you cracked the whole darn top part, then you are SOL, since there is no parts of this available yet.
Click to expand...
Click to collapse
How exactly would one crack the LCD but not the digitizer o.o Just wondering.
NateN34 said:
What do you mean by that? Did you crack only the LCD display under the glass or did you crack the whole front part of the glass that goes over the LCD display?
If it is only the LCD screen UNDER the glass that is cracked, you can replace it yourself. http://www.amazon.com/Sprint-Screen-Display-Mobile-Replacement/dp/B0084C4O4Y
If you cracked the whole darn top part, then you are SOL, since there is no parts of this available yet.
Click to expand...
Click to collapse
just the top glass lens "digitizer" i suppose, will this work:http://www.amazon.com/gp/product/B0088ME7ME/ref=ox_sc_act_title_2?ie=UTF8&m=A33QFTOLHB4OGY ?
also, would sprint be able to tell i took it apart and fixed it, also, how do i take it apart to fix it, AND FINALLY also, do i need adhesive tape for replacing this?
chococrazy said:
How exactly would one crack the LCD but not the digitizer o.o Just wondering.
Click to expand...
Click to collapse
I had a bowling ball thrown at my leg (accident) and it hit my OG Evo in my pocket on the BACK (screen was facing my leg).
Broke the LCD but not the glass, this was about 3 days after I got it on launch day.
modplan said:
I had a bowling ball thrown at my leg (accident) and it hit my OG Evo in my pocket on the BACK (screen was facing my leg).
Broke the LCD but not the glass, this was about 3 days after I got it on launch day.
Click to expand...
Click to collapse
if(name=modplan){
bowling = dodgeball;
bankaccountbalace = bankaccountbalance - 100;
}
else{
bowling != dodgeball;
}
VCant973 said:
just the top glass lens "digitizer" i suppose, will this work:http://www.amazon.com/gp/product/B0088ME7ME/ref=ox_sc_act_title_2?ie=UTF8&m=A33QFTOLHB4OGY ?
also, would sprint be able to tell i took it apart and fixed it, also, how do i take it apart to fix it, AND FINALLY also, do i need adhesive tape for replacing this?
Click to expand...
Click to collapse
The One X digitizer will not work as that screen has curved edges, whereas ours is flat throughout.
If you're already paying for insurance you should pay the deductible and trade it in. You'll spend money to get a replacement part anyway, plus your time and you might not be able to do it well or at all. You're actually getting the best deal since you've only spent one month's worth of TEP premiums.
Sent from my EVO using xda premium
MissingBonobo said:
if(name=modplan){
bowling = dodgeball;
bankaccountbalace = bankaccountbalance - 100;
}
else{
bowling != dodgeball;
}
Click to expand...
Click to collapse
Your code has a flaw, I corrected it below:
if(name=modplan){
bowling = dodgeball;
bankaccountbalace = bankaccountbalance - 150;
}
else{
bowling != dodgeball;
Remember, its $150 now not $100...
I had to replace the digitizer on my Evo 3D. It also required removing the LCD. While it was cool to do and an awesome experience, IT WAS A NIGHTMARE!!!
The digitizer never quite sat right back in the phone right. 1" of the right side of the screen was not responsive. This was either a bad, cheap digitizer from eBay or I screwed something up. The only reason I did this was because I had three weeks to go before the Evo 4G LTE was coming out and Sprint wouldn't repair it. I also had a spare cheap Android phone I activated until the 4G LTE was released.
I found both of these companies will let you ship the phone to them and will repair the device professionally. Might want to look into it. I would use either if I did it again.
http://www.irepairfast.com/ doesn't list the Evo 4G LTE yet, but they do have a place you can ask about it. Since they repair the One X, it might be possible.
http://www.repairsuniverse.com/repair-service.html seems to do this as well. The cost looks to be about $25.00 above the repair part costs (at least for the device in the linked page). They also don't mention the Evo 4G LTE, but I would contact them as well.
I would expect to spend about $100. That said, that is way cheaper than TEP or a new phone.
Good luck!
finding the part
Has anyone found anyone that actually stocks the digitizer for the EVO 4G LTE? I don't need the LCD, just the digitizer by itself. I found it on durapowerglobal.com, but they have it listed as Backordered and have told me they haven't got any yet and it will be "a while" before they have some in stock.
I wonder if it's just too early in the phone's lifecycle to be on the radar for some of these repair parts vendors. If enough of us start bugging them then maybe they'll work on getting stock sooner!! I already sent an inquiry to the irepairfast.com site to see if they had a time frame for availability.
Wont they replace a screen for like $35 at the Sprint repair shops?? And fyi I think your deductible would be $150 not $100. TEP increased their rates...
I tried to get Sprint to repair the screen on my Evo 3D. They flat out refuse unless you have TEP. Unfortunately.
I highly recommend you contact those repair companies and ask when they can fix it. One of the does custom jobs I think. An email to them can't hurt.
Sent from my HTC Evo 4G LTE using Tapatalk!
I shattered my screen yesterday, and when I went in to have them fix it, they turned me away, too.
They said it's "physical damage" and that they don't do those kinds of repairs. They told me they'd replace the phone for $150 (TEP), so I told them I'd do it myself. Now it looks like I'm stuck with a broken screen for a while....
henzly23 said:
Has anyone found anyone that actually stocks the digitizer for the EVO 4G LTE? I don't need the LCD, just the digitizer by itself. I found it on durapowerglobal.com, but they have it listed as Backordered and have told me they haven't got any yet and it will be "a while" before they have some in stock.
I wonder if it's just too early in the phone's lifecycle to be on the radar for some of these repair parts vendors. If enough of us start bugging them then maybe they'll work on getting stock sooner!! I already sent an inquiry to the irepairfast.com site to see if they had a time frame for availability.
Click to expand...
Click to collapse
I just received the part this week from durapowerglobal. It was back ordered for a few weeks, but they communicated with me during the wait and it looks like it's going to do the trick. I hope to take on the project tonight of replacing it. I hope this is a $30 fix and there are no surprises during or after the install!!!
VCant973 said:
so i cracked my screen :crying: does anyone know the most inexpensive and efficient way to fix this? replacement screen? cheap replacement phone? something, i don't want to go through the insurance for $100 anybody, suggestions?
Click to expand...
Click to collapse
sorry boss but its 150$ not 100$ they changed that.. replacment device is 150 deductable now... yep it sux!!!
henzly23 said:
Has anyone found anyone that actually stocks the digitizer for the EVO 4G LTE? I don't need the LCD, just the digitizer by itself. I found it on durapowerglobal.com, but they have it listed as Backordered and have told me they haven't got any yet and it will be "a while" before they have some in stock.
I wonder if it's just too early in the phone's lifecycle to be on the radar for some of these repair parts vendors. If enough of us start bugging them then maybe they'll work on getting stock sooner!! I already sent an inquiry to the irepairfast.com site to see if they had a time frame for availability.
Click to expand...
Click to collapse
I have a screen for sale that includes digitizer and LCD
Sent from my EVO
---------- Post added at 02:08 AM ---------- Previous post was at 02:02 AM ----------
This may help everyone
http://forum.xda-developers.com/showthread.php?p=30330465
Dropped mine on it's face a little over a week ago. Thank God I had TEP. Called, and only paid $100 and they sent me a brand new one overnight. The only problem I had was that it came brand new, but with all the new software updates, so I couldn't root it. But at least I'm not shaving my face with my phone while using it.
EDIT: Attached some pictures...
SPreston2001 said:
Wont they replace a screen for like $35 at the Sprint repair shops?? And fyi I think your deductible would be $150 not $100. TEP increased their rates...
Click to expand...
Click to collapse
Here's what I can say about that. I took it to 3 different corporate stores in my area, and 2 third-party repair centers. None of them could even touch the phone in the condition mine was in (see above). Was forced to go through Asurion for a replacement, and for some reason only paid $100 for my deductible.

Cracked screen with Insurance

So my wife dropped her Rezound and the screen cracked. We do have the insurance through Verizon and figured I'd check here before calling Verizon since I need to know how to play this and get a replacement. Will they replace my phone or will they only replace it if our phonse is lost or stolen? Does anyone know how much it costs to get a replacement.
Sent from my GT-P5113 using xda premium
With a cracked screen it will cost $99 to replace. If it was a defect with the phone it would of been free. Kinda sucks but its better then shelling out $200+ for a new phone cause of the insurance. This is from personal experience with my own rezound.
seems pretty lame since that's about what it would cost me without the insurance.
Sent from my GT-P5113 using xda premium
If the picture isn't distorted and your glass is simply cracked, just get a Rezound LCD Digitizer with tools from amazon or ebay and some 3M 2mm digitizer tape. It'll only cost you 30 bucks to repair your screen, and you can choose between getting a verizon branded or unbranded digitizer while you're at it.
rickyray9 said:
If the picture isn't distorted and your glass is simply cracked, just get a Rezound LCD Digitizer with tools from amazon or ebay and some 3M 2mm digitizer tape. It'll only cost you 30 bucks to repair your screen, and you can choose between getting a verizon branded or unbranded digitizer while you're at it.
Click to expand...
Click to collapse
ugh, i tried this..only do this if you know what you're doing...i sure as hell didn't, and there's NO repair how to video out there about how to re-assemble the screen..they all convieniently skip that part. i ddin't even know i had to buy new adhesive since nobody said anyhting about that...
in the end, i have a screen with smudges on the LCD from the adhesive i had to pick at, since it was clearly visible underneath the digitzer, and then of course there's dust all over the place because it's impossible NOT to get dust under there, and the ribbon cable is peaking through the top, and i'm sure there's gonna be screen lift at some point. oh, and my bezel is def warped and bent out on the left side from prying with that stupid safe pry tool to get the digitzer out....clearly it isn't so safe!
oh and not to mention that my menu button doesn't fully light up anymore like the rest of them, because apparently you hvae to get teh LED's on there JUST RIGHT for them to light correctly.
yeah it cost $30, but it was a gift to my brothers wife until she can upgrade in a year...sure, she doesn't notice any of that, and it's a huge upgrade from her fascinate, but my brother and i sure do. we both did it together, and if me, someone who tinkers with electronics all the time, and him, a mechanical engineer, can't get it perfect, i'd say to just get the insurance replacement lol i would have, def, especially if you're as picky as me.....
Me doing it myself is probably not going to happen.
Sent from my GT-P5113 using xda premium
$99 later and a new rezound in hand.
Next question!
If I got a lemon, do I just deal with Assurian or can I get a replacement thru Verizon? On the screen when I got the phone it said 1 year Assurian warranty. Do I cancel my $7 a month insurance?
Thanks for the insight if anyone has experience beyond my point so far.
Currently not being productive on my S3.
txkorm said:
$99 later and a new rezound in hand.
Next question!
If I got a lemon, do I just deal with Assurian or can I get a replacement thru Verizon? On the screen when I got the phone it said 1 year Assurian warranty. Do I cancel my $7 a month insurance?
Thanks for the insight if anyone has experience beyond my point so far.
Currently not being productive on my S3.
Click to expand...
Click to collapse
no i think you need to keep asurion to get it replaced warranty wise through asurion. and yeah, you call verizon, but asurion is who warranty replaces it
I wish I could find a way to get another S3 but if she dropped the Rezound, the S3 would have no chance of survival.
Currently not being productive on my S3.

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