Hi,
I was wondering if anyway had been able to contact Samsung support for any questions, etc.?
The email contact form doesn't seem to have a way to snlect/enter YP-G70 or YP-GB1.
I've tried chat, but been on hold for awhile.
The phone # got a vmail.
Thanks,
Jim
Hi,
Oh, they just picked up the chat. Will post back how they do .
Jim
Just got done with the chat. They were friendly enough, but not much help.
I had asked about the camera zoom, and they said it doesn't support that and didn't give any indication that it would be supported in the future.
I also mentioned that their email contact form didn't allow for entering either the SGP4 or SGP5 model #s, and they said it's because the products were "recent" (to which I pointed out that the YP-G70 and YP-GB1 had been available since March, in Korea and other countries).
Hopefully, they'll get up-to-speed soon, and really, hopefully, fix that zoom thing.
Later,
Jijm
Related
It would seem reasonable that you could buy a replacement power supply for a current product from the manufacturer wouldn't it? Start on Viewsonic's web site. Try using the store - ha-ha. Now call the number. Get referred to another number. Call that number - get referred to another number. rinse and repeat. Go to their website to the gtablet page. Read call this number 866-501-6405 for anything you need. Get referred to another number call that number - get referred to another number - rinse and repeat. Get frustrated - call their corporate headquarters in Wlanut, CA. Ask for the name of the president so you can send a letter. Get told they can't give it to you for security reasons - but it is on the web. Get hung up on. Sadly, I really like my g-tablet but this is an awful company to deal with. I wonder what will happen if I need a replacement battery - will I be told to go to Radio Shack to find something that fits (like I was told to do for the power supply)? I'm really enjoying the g-tab but I can tell you that when it comes time to replace it, it won't be with another Viewsonic product. Anyone can sell you something - it is how they support it that separates the good companies from the bad. I feel better posting this and maybe someone has had a better experience but looking at the struggles here to get power supplies and docking stations, I'm going to guess that no one has much good to say about dealing with Viewsonic. Surprise me!
Unfortunately I will have to agree. Since day one the support has been far less than you would expect. There have even been times when they have referred to XDA to help out. Basically US Merchants buys from China, Viewsonic buys from US Merchants, and no one really know who's supposed to support it. I will have to say that's the beauty of open source and some of the people that are here. More times than not you can get support right here if you don't mind doing a little digging. I've only been playing with android's for about 8 months now and know more than I ever needed or wanted to all because of XDA.
But honestly, isn't that the way we've become accustomed to support? No one ever calls Microsoft anymore, we use Google.
It's truly a shame that you can't get a straight forward answer when trying to replace something so simple. I apologies on behalf of the business owners that still give a s**t.
it2steve said:
But honestly, isn't that the way we've become accustomed to support? No one ever calls Microsoft anymore, we use Google.
Click to expand...
Click to collapse
That is because half the tech notes for MS are "Can not be found" when it comes to errors and such
Google search allows you to reach out to users who no these things first hand. That is why I always make a point if I can not find an answer to a question, even on line and I finally figure it out myself to post it somewhere so someone else can be helped by it.
I did that here on XDA and getting ADB to work on my win 7 64bit system. All the help was on 32b this and that. I finally figured it our myself and wrote a tutorial for others that "will" need it.
Viewsonic is a very big company that is dabbling in android based tablets that at least with thegtab did not design. I would also argue that the cost/price is such they don't really know where this is going.
same with all the other tab makers save on, the apple. Think about apple's model with iTunes, what I call a consumption model. They can actually give away the ipad at cost because they can get it from the model.
now in order for company's like viewsonic to compete they need to provide all accessories and have a hook. We know from the official viewsonic Rep that they are thinking about some kind of development site, makes no money and meanwhile Steve has to bring in accessories because viewsonic dropped the ball. So yes, basically unsupported. A lot cheaper for the hardware though.
I don't see another development site as a good thing. Viewsonic needs to spend its energies on marketing the apple way or just stick with monitors. Maybe they look at the gtab as a monitor. But we know that can't be because the screen is not in usual viewsonic quality. I'm sure they saw the ztab as quick entry and OEM'd, it.
I've got to agree..
I've been trying to find a source for the mini-vga cable for the ViewPad 10. Support told me to go to Best Buy. When I pressed them on exactly what to purchase they admitted they did not know and that Besy Buy probably did not carry them. Support handed me off to the parts dept.
Parts pointed me to a cable designed for the Viewpad 100, which was a product released in 2001. When I asked if he was sure if they cable would work, he said "probably". When I noted the website said the product was 'out of stock' he said "order it anyway, that will tell us we need more". Since the conversation did not exactly instill my confidence in the parts dept I did not order the $20 cable.
I'm still looking for a mini-vga cable for the ViewPad 10 if anyone can point me in the right direction.
Craig
Does anyone have news on when we are getting this update?
Now that the Galaxy Tab 10.1 is going on sale officially in NYC on June 8 WITH 3.1, I hope it is soon!
I just emailed the Samsung dev email from the Google I/O Device page. Hopefully I receive a meaningful response.
cisox said:
I just emailed the Samsung dev email from the Google I/O Device page. Hopefully I receive a meaningful response.
Click to expand...
Click to collapse
I already did that. No response after 3 days...
Not very nice support for devs...
10.1 I/o Edition
Guys ...I cant install adobe flash on my tablet and some of the apps from market are not visible and or wont install.. any ideas ?
I guess nobody got any luck in response. I say all that receive there Limited Edition 10.1 email Samsung until they put a press release or reply to someone. This is so unprofessional on there behalf.
I did and will everyday til i get something,,,,logic would dictate there is not going ot be an update for 3.1 since all the tabs coming out have it so hopefully they do something or it will be avail to load once the tabs come out
fgarcia25 said:
I guess nobody got any luck in response. I say all that receive there Limited Edition 10.1 email Samsung until they put a press release or reply to someone. This is so unprofessional on there behalf.
Click to expand...
Click to collapse
wootner said:
Guys ...I cant install adobe flash on my tablet and some of the apps from market are not visible and or wont install.. any ideas ?
Click to expand...
Click to collapse
Not compatible with tablets.
I have the galaxy tab 10.1V and had no issue with my flash installation, so not sure why you say it isnt compatible with tablets
I got an e-mail from Samsung stating they have no idea when will the google IO limited edition tab will get an OTA update. Will post the e-mail here shortyl.
happilyaccosted said:
Not compatible with tablets.
Click to expand...
Click to collapse
Flasg IS compatible with tablets
I think happilyaccosted was more referring to why some apps don't show up in the market on a tablet when he said "not compatible with tablets" and not that Flash wasn't compatible.
Dear FGARCIA25,
Thank you for your inquiry. We are unable to speculate when/if a software revision with this feature might be available due to the fact that this might lead to inaccurate information and confusion.
Should this be available, it will be posted in our website or you will be informed by your service provider.
Please feel free to check with us periodically for updates
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
Marge
Sent from my ADR6400L using XDA Premium App
If there is no OTA on Wednesday when the retail model is released, I assume it won't be long before someone who got one in NYC posts a system dump.
yay pie said:
If there is no OTA on Wednesday when the retail model is released, I assume it won't be long before someone who got one in NYC posts a system dump.
Click to expand...
Click to collapse
Which I agree.. Just don't understand as to why these where handed out to developers when its design to be tested for 3.1.... Especially when there is no option for United States OTA.
fgarcia25 said:
Which I agree.. Just don't understand as to why these where handed out to developers when its design to be tested for 3.1.... Especially when there is no option for United States OTA.
Click to expand...
Click to collapse
I think part of the reason it was handed out (besides publicity for Samsung) was to get some developers a real 3.X device to do any development on, and write some app, any app. Google needs Honeycomb apps up on the market, bad. At that point not having 3.1 yet isn't that big a deal. The Honeycomb emulator is a pile of suck and Google admitted as much at the conference, so this is a way to get people making stuff.
And if they can't directly OTA these things up to 3.1 from the gimped version of 3.0 that's on them right now, that doesn't seem like that big a deal. Google/Samsung can always email people instructions to go flash a zip; if you got on a plane to SF to go to an Android developer conference then an "adb push" and reboot should be a piece of cake for you
yay pie said:
I think part of the reason it was handed out (besides publicity for Samsung) was to get some developers a real 3.X device to do any development on, and write some app, any app. Google needs Honeycomb apps up on the market, bad. At that point not having 3.1 yet isn't that big a deal. The Honeycomb emulator is a pile of suck and Google admitted as much at the conference, so this is a way to get people making stuff.
And if they can't directly OTA these things up to 3.1 from the gimped version of 3.0 that's on them right now, that doesn't seem like that big a deal. Google/Samsung can always email people instructions to go flash a zip; if you got on a plane to SF to go to an Android developer conference then an "adb push" and reboot should be a piece of cake for you
Click to expand...
Click to collapse
Well it didnt work since they all sold them on ebay
fgarcia25 said:
Dear FGARCIA25,
Thank you for your inquiry. We are unable to speculate when/if a software revision with this feature might be available due to the fact that this might lead to inaccurate information and confusion.
Should this be available, it will be posted in our website or you will be informed by your service provider.
Please feel free to check with us periodically for updates
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
Marge
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Can you share the email address to contact as well as the web page? Thanks
MountainX said:
Can you share the email address to contact as well as the web page? Thanks
Click to expand...
Click to collapse
Sure can. Here it is.
Samsung Customer Support Center <[email protected]>
That's what they used to reply to me back. It does not state do not reply. Hope that works.
MountainX said:
Can you share the email address to contact as well as the web page? Thanks
Click to expand...
Click to collapse
I've used this one and this still have no news:
http://innovator.samsungmobile.com/google/io.device.do?platformId=1
Good Day,
For those users who are suffering from the "Serial Number Not Found" problem we are currently trying to replicate the problem. In the meantime, there has been some success following these instructions.
Issue -
1. System will not auto or manual update to the latest firmware or image.
a. Go to Settings, Backup and Reset, start a Factory Data Reset. Please do this and after the reset let the unit remain active (settings, display, sleep, always on) for 15 minutes with a WiFi connection active so the system can sync with the ASUS servers. Hopefully the system will see the update, if not please go to settings, About Tablet, and then double tap on System Firmware Update please.
b. Alternative Version until the Service Side Fix is implemented.
There is an alternative way to get the updated firmware on your unit.
Ensure you have a micro-sd card available for this update, please download from a PC the US (WW/TW released also) firmware for the device. Please verify that your firmware is US (or WW/TW). In the SETTING and ABOUT TABLET it will tell you in the About section.
Example: You should be able to see the build number US_epad-9.X.X.X_2012xxxx where "US" means build type.
You can download the correct update file from the support site on the below link.
http://support.asus.com/Download.as...cher.zip#US_epaduser9_4_2_7UpdateLauncher.zip
Extract the zip file to the root of your Micro-Sd. It should be the file US_epad-user-9.4.2.7.zip for the US version as an example.
Ensure the AC adapter is plugged in, all apps are closed and you are at the desktop screen, install the micro-SD card and you will get a notification on the bottom task bar to update the firmware. Please follow the instructions.
If that does not work, please PM the serial number of your unit.
1/16/12 Update - We have replicated this problem and hopefully we will have a solution shortly.
1/17/12 Update - Thank you to the users I reached out to for their contact information. You should hear from our engineering or technical support staff shortly to verify a few settings and to try another OTA update sequence. For those I did not contact yet, we might expand the group for additional testing. I have read all the messages so please do not be upset if we have not contacted you yet. We are very close to finalizing a fix for this problem but first we will have to confirm your unit setup.
1/18/12 Update - Technical Support and Engineering will contact another subset of users starting today. We are in the final process of testing two solutions to this problem.
1/19/12 Update - We are finalizing testing with the last subset of users and will post instructions on the fix in the near future. Just a reminder, for those I or engineering did not contact directly yet, it does not mean we are ignoring your problem. We have read all the messages so please do not be upset if we have not contacted you yet.
1/21/12 Update - I will have updates tomorrow and a new communication system with forum members headed up by a dedicated staff.
1/22/12 Update - I will provide an update tomorrow on our new Customer Service Support program for the Transformer Prime and additional forum support that will be coming in the very near future. In addition, I expect an update from engineering and service shortly for the resolution on this issue. We have completed replication testing.
1/23/12 Update -
For North American users with the Serial Number Not Found problem that we have not directly contacted during the replication testing cycle we ask that you please send the following information to [email protected] :
Subject: <TF201 SN Not Found – Your Contact Name>
Body:
Name: Your Customer Name
Phone: A contact phone number
Email: Your Email address
SN#: Your TF201 Serial Number
A customer care representative or technician will take your information, confirm the status of the serial number on our server, ask you to walk through a short procedure to correct the problem. If this fix does not work they will walk you through the next series of steps to correct it.
1/25/12 Update -
One option to fix this problem is to complete a manual update process, set the unit power mode to balanced performance and screen brightness manually to 50%, and then manually update to the latest ICS build using these instructions - http://service.asus.com/TF201_fwupdate. You will need a fully charged battery and have the system plugged into AC power. After the update is completed, please ensure there is a WiFi connection available and let the system idle with an active WiFi connection (ensure the system does not go to sleep) for 15~20 minutes and then reboot. If the serial number is not available after this process, please follow these instructions:
For North American users with the Serial Number Not Found problem that we have not directly contacted during the replication testing cycle we ask that you please send the following information to [email protected] :
Subject: <TF201 SN Not Found – Your Contact Name>
Body:
Name: Your Customer Name
Phone: A contact phone number
Email: Your Email address
SN#: Your TF201 Serial Number
Process Already Completed - Manual Firmware Update to latest ICS ROM Image
A customer care representative or technician will confirm the status of the serial number on our server, contact you and might ask you to walk through a short procedure to correct the problem. If the serial number is not located, the unit will need to be returned for a replacement procedure.
2/12/2012 Update -
If North American users are still experiencing the Serial Number Not Found Problem after completing a manual update to ICS, then please send your contact information and serial number to [email protected]. If you do not hear back from Service within 48 hours, please PM me directly.
3/6/2012 Update:
I am back and will start answering messages.
Note - For those users who provided this information already based on direct contact from us, you will be notified shortly. For those users who provided their serial numbers but were not contacted by us for further testing you will need to either send the email above or call the hotline. We sincerely apologize about this inconvenience but your TF201 will be fixed shortly.
wow, a company sends some nice guy to post on XDA for help and assistance. This is just amazing imho, never seen a company do that. A whole new lvl of customer support, thx asus&mr. Gary Key And i hope all the problems get sorted out.
+1
Waiting for my prime to arrive...
clouds5 said:
wow, a company sends some nice guy to post on XDA for help and assistance. This is just amazing imho, never seen a company do that. A whole new lvl of customer support, thx asus&mr. Gary Key And i hope all the problems get sorted out.
+1
Waiting for my prime to arrive...
Click to expand...
Click to collapse
No doubt! This makes me feel so much better about my purchase. Gary we can't thank you enough for taking your personal time to help us out.
You are still traveling correct?
And a car buff to boot.....awesome!
THANKS GARY
On a Sunday no less....
I had said it takes guts for you to come on here with all the issues flying around and I stand by that. I don't have this issue but wanted to also add my thanks.
Hi Gary, thanks for trying to get to the bottom of this issue. I received my Champagne prime on Dec 24. It originally had firmware v8.8.3.23. I noticed I wasn't getting updates about a day later and have been worried about this ever since. I called Asus support and they were no help. I have manually updated to 8.8.3.29. I tried the factory reset per your instructions several times tonight with no luck. Still no serial number or ICS update. I have PM'd you the serial number for my unit. Please let me know if you need anything else from me.
Really appreciate your help with this one Gary. Hopefully you'll be able to sort a fix.
Have tried what you mentioned but still to no avail. I have PM'd you my serial number.
All the best.
Gary, I know one thing for sure. Asus need to seriously look into QC. All the problems on forums and also my first transformer prime having 3 dents on the back makes me really worried what will i receive next time.
I know you are based in US, but out of interest, are EU batches any different from US, or are they from different production line?
Thanks a lot in advance.
Sent from my HTC Sensation Z710e using XDA App
Going to go ahead and give this a try. Tried a reset once to no avail, but didn't wait 15 minutes with system active, so conceivable that it could work as described this time.
Will update with results.
Is it possible to find the serial without the box the asus prime comes in?
JmChile said:
Is it possible to find the serial without the box the asus prime comes in?
Click to expand...
Click to collapse
There should be a sicker next to the charging port on the bottom.
No luck here after following the instructions.
Still reports Unknown serial number and no ICS update offered.
I was able to manually update via sd card to the latest Honeycomb version.
Will send serial, thanks for trying to solve this.
No luck with this method.
Sent you my serial number Gary.
I absolutely love the responsibility Asus is taking for this problem by actually talking to the community. I very rarely see this kind of intuitive that Gary is taking by helping his customers!
No luck with your suggested method Gary. I've sent over my SN. Thanks for trying to help!
Damn.... thas pretty cool of asus. Props
I attempted to send my SN to Gary but I do not think it went through as I am a new member, factory reset did not help my prime.
orangeirwin said:
I attempted to send my SN to Gary but I do not think it went through as I am a new member, factory reset did not help my prime.
Click to expand...
Click to collapse
Same here. I'm not sure if my PM went through, but this procedure did not change anything for me. I still have the unknown serial number and no updates.
Factory reset and wait was not a solution, nor was trying to force the update after the wait. I have been able to manually update to 8.8.3.33 but there is currently no way for me to get ICS. Also a new member so unable to PM. Thanks for the open communication.
orangeirwin said:
I attempted to send my SN to Gary but I do not think it went through as I am a new member, factory reset did not help my prime.
Click to expand...
Click to collapse
This may be the case for me as well. Sent a pm to Gary, but seeing zero messages in my sent messages list. Might just be that it doesnt show there until the recipient actually views it.
Anyways, Gary, if you didn't get pms from any of us who said we sent them, let us know.
You need 8 posts to be able to post links on forum. Maybe is the same for PM? But think positiv!
Good job Asus and Gary!
Sent from my HTC Sensation XE with Beats Audio Z715e using xda premium
Hey guys,
i've just finished a chat with the german Moto Support team... And i'm very disappointed!
so what happened?
i've registered for chatting and got Stefan as my chat partner.
First thing he did was redirecting to another chat partner... while i was the ONLY ONE chatting to Motorola... 'cause it was 10:01 my chat started... And chat opened at 10:00...
So now i talked to Nicole...
After my first question of how they want to deliver the ICS OTA in Q2 she asked me if i have an unbranded device...
...whyever that was important...
the following facts were given to me while chatting with Nicole:
she has no idea what she's doing
development process is over (maybe)
retail version can't be delivered
she has no idea what she's doing (2nd time)
retail OTA not available because of the carriers
retail OTA can only be delivered while delivering branded OTA's
carriers are adding stuff for a branded ICS now
she has no idea if there's a SOAK test or not
she has no idea what she's doing (3rd time)
support team is responsible for providing information about ICS updates
support team has no information about ICS updates
i no more believe in any official GSM OTA for germany in Q2
... or maybe german chat support members are totally unqualified ...
PS: sorry, but my english isn't the best
I suspect that you just got someone with very limited knowledge of the ICS update schedule. We're seeing it happen for members on here so it must be in the pipeline for us non US RAZR owners, the question is when? I'm tempted to flash a non UK leak but am trying to remain patient as I'm sure that we'll have something soon ) Hear your frustration though and feel it too! Hang on in there!
Sent from my XT910 using Tapatalk
samanderson said:
I suspect that you just got someone with very limited knowledge of the ICS update schedule. We're seeing it happen for members on here so it must be in the pipeline for us non US RAZR owners, the question is when? I'm tempted to flash a non UK leak but am trying to remain patient as I'm sure that we'll have something soon ) Hear your frustration though and feel it too! Hang on in there!
Sent from my XT910 using Tapatalk
Click to expand...
Click to collapse
Hey there,
i don't know. But it seems everyone of the german support team is blessed with that limited knowledge...
I'm knocking on that 'door' every few days and i had most of them in a conversation... And no one was able to tell me anything
But... I keep trying
They are probably watching euro 2012 football thus not paying attention to the chat.. Lol
Sent from my XT910
Online chat support? Really??
These people are notoriously incapable of fixing anything. Their names are always fakes, since you're communicating with someone in some far off land and you'd be hard pressed to pronounce or even recognize their real name. Their answers are picked from a premade list... it's so bad, it's often assumed they're chat 'bots and not people at all... but they are.
"I am sorry you are having difficulties with your ICS for Motorola Razr today. I will do my best to resolve your question"
These people have no knowledge of updates at all. They're just a buffer zone to skim off problems before they go to phone support. Employees at the retail store level are a better source and you know how much THEY know, right?
The first person you talk to on phone support is barely better. Try to get past this person quickly and politely. When it's clear that they do not know, ask to talk to someone else. That will bring you to tier 2 support and they're the ones that have the most knowledge. But, they're less of them around, so plan on being on hold for awhile. And, when they finally talk to you, it's clear this is the first person who has even a basic clue.
...and they won't be able to answer you about ICS, either. At this point, you've wasted more time than it would have taken to plant an inside made at the Motorola's corporate offices to spy for you.
I've just sent ZTE US an email regarding the notification bell. I also saw the option to chat with the help desk so I also did that. When I asked if they would remove it, or make it optional I got this response;
"Currently, R&D is working to address the issue in a future update."
Looks like they really are working on it. Please send them an email as well or contact them via live chat to make the issue known to them.
https://www.zteusa.com/contact-us/
I've contacted ZTE USA. If someone knows a better way to contact them please say so.
Not necessary, easy fixed, this works perfectly:
http://forum.xda-developers.com/axon-7/themes/skipping-notification-bell-root-t3441787
It might be an easy fix but it's one that requires an additional paid app and a script that users have to get from this place. There are going to be lots of people annoyed by the notification bell who have never even heard of XDA. This is a necessary fix by ZTE.
Can't argue with that.
Good news is zte is 100% going to make it optional in an upcoming update. From the horses mouth in a thread on zteusa.
Will it void our passport warranty when we click it off? Zing.