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This weekend I upgraded to the Photon 4G for $99 at Best Buy (gotta love Labour day weekend offers).
I'm moving from an HTC Evo 4G. The first problem is the worst. Since picking up the Photon 4G I have had to pull the battery 5 times as the phone refuses to wake... With the HTC if I had an issue I could reboot by holding down the power and volume button, but the Photon doesn't seem to have this feature, so I'm forced to remove the back cover and pull the battery...
I don't seem to be able to re-create the issue. Its just happens without notice... Anyone else having this issue? Is their an easier way to coax the phone back to life rather than pulling the battery?
The second issue is the screen. Every single review I have read has said that the screen is a Photon 4G strong point... I'm not convinced... Yes it is bright and vivid, but I seem to have an annoying grey criss cross pattern all over the screen. I'm not sure if its my eye's (the GF says she can see it too) but I was expecting the screen to look better than both my EVO and Xoom... This annoying grey criss cross gauze (especially visible on white backgrounds) is disappointing..
What do others think? Colour gradients also appear to band very easily, rather than being smooth.. I'm not sure if this is a result of compression in pictures tho...
Other than that, I am happy with the phone. Big improvement over the EVO 4G i had befor, just a screen I have to get used too, and this un-responsive issue to fix...
Oh, and having to get used to Motorola's Android button layout and Standard Android icon changes is a little painful at times...
Swap out for new one for wake problem. Turn brightness down to 30 percent and screen is fine. Had all top HTC phones and this beats all.....keep this phone....
Sent from my MB855 using XDA App
I get that sometimes, but fail to replicate at the store. Store employees will only recommend to wipe the phone.
The pentiles pixelation is only noticeable when your face is extremely close to screen. Its a cell phone not a tv display lol, stop holding it so close and you'll be fine! Im on my first phone with no issues yet; just to be on the safe side i would swap for a new device.
Pihrana said:
This weekend I upgraded to the Photon 4G for $99 at Best Buy (gotta love Labour day weekend offers).
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Actually, the sale has been going on for close to 3 weeks now. Sorry you are having issues, have you tried a factory reset then not install any apps (or not many) for a couple days to see if it was one of them?
An opinion......
I try to avoid the Sprint stores as much as possible. There are some knowledgeable reps out there but it is a small percentage. Most of them don't know much about the devices. Call the Sprint support number first and try troubleshooting with them. In my experience, they are better at going the distance to make the customer happy than the peeps in the stores especially if you keep on them about it.
Sounds like a swap out is needed. Good luck.
Go back to BB and try to swap it out for another one. Had my photon for about 3 weeks now and never had this issue
I have to agree it sounds like a hardware issue and merits a swap. I've had the photon 2 1/2 weeks and have only had to pull the battery once.
Mine has been freezing and needing a battery pull every day. I went through Sprint VIA phone and they sent me to the store. The Technician actually researched it and it is a know software issue that will be fixed when the next OTA software update is released. I went from the silent call issues to my phone turning off/freezing and I don't even know that its not working. Not happy at all right now
I've just got back from Best buy after my phone refused to wake up again for the second time today.... I let them try and get it turned back on again which they couldn't do without pulling the battery... Either way they immediately confirmed they'd swap it out. Until she went to pull one and realised they are all out
My replacement arrives Friday when they get restocked.... Best Buy must have sold loads since Friday because their shelf was piled pretty high when i picked mine up...
So hopefully the new one will work properly, or maybe I'm just plagued until the next OTA...
As to everyone who gave me suggestions about the screen... you were right. Turning down the screen brightness pretty much solved the issue all together and I think I am officially used to it now...
Just wish i could get my EVO 3D ringtone , Alarm and notifications on the Motorola. I grew more attached to them, than I thought
Richcop said:
Mine has been freezing and needing a battery pull every day. I went through Sprint VIA phone and they sent me to the store. The Technician actually researched it and it is a know software issue that will be fixed when the next OTA software update is released. I went from the silent call issues to my phone turning off/freezing and I don't even know that its not working. Not happy at all right now
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OK, I did not think that it could be my SD card causing the issues with the phone freezing up and needing a battery pull to get it back on but the Technician asked me if it was a new card or from another phone. I said It was from two or three phones ago. They said that I should format the card because the files from the older phones can cause problems such as this, after copying my photos over to the computer to be able to put back on the card afterwards of course. They had left my SD card out of the phone. So to test things, I haven't put my SD card back in since two days ago. My phone has not restarted or frozen up once. I will give it some more time and report back, but in the mean time, until there is an OTA fix, if you are using an SD card from another (previous) phone, and your having the freezing/power down/restart issues, you may want to give formatting your SD card or removing it to test if it fixes the problem a shot. Good luck, so far so good.
I've not used an SD card at all since purchasing my Photon. On the Plus side, it has not stopped working at all so far today
Had the same problem when I bought my 2nd photon this time at best buy becuase of the $99 deal.
On the 1st one i got directly from a sprint corp store, no issues at all. But this one on the 1st day I got a reboot issue. second day got the SOD. went in they had some trouble getting it on. Had to tell them to take the batt out and it went on. My problem was that they had none available. so for 3 days I waited.
Funny thig is that I wasn't getting the SOD again. Just didn't want to chance it so got another one, yesterday. Happy today.
There were no motorola photon availble in my area. So they are selling.
Good luck with yours.
OK it's not the sd card causing the issues. It's back to freezing up 1-9 times per day and then I need to do a battery pull and restart the phone. Motorola wants the phone back to repair it. This should be a great Two weeks and if the phone is not fixed, I will lose it........ For sure
Sent from my MB855 using XDA App
Richcop said:
OK it's not the sd card causing the issues. It's back to freezing up 1-9 times per day and then I need to do a battery pull and restart the phone. Motorola wants the phone back to repair it. This should be a great Two weeks and if the phone is not fixed, I will lose it........ For sure
Sent from my MB855 using XDA App
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Not had any problems with mine ever, just works perfect out the box
Sent from my MB855 using xda premium
Ok, if this information is correct from Sprint, I know why I am having all these problems with mine freezing up and after having done several hard resets and many calls to Sprint and a visit to the service center with no fix. Apparently there was a batch of Photons that got shipped with corrupt firmware. When the phone uses that portion of the firmware, as a safe mode, it freezes. There is no fix other than replacement with a non effected phone. They ordered me a new one, that I will get on Tuesday. The only way they can correct it until there is an OTA patch is to send it back to Motorola. Wish me luck with this one
Update....
So here is the update....
5 Days of Ownership - A total of 9 shutdowns of the phone with the only way to get it turned back on again was by pulling the battery. On the 9th time, I went directly to Best Buy to show them. They agreed without question to replace it. Unfortunately they had sold out so I had to wait 2 more days for the next shipment. Gotta say Best Buy were excellent tho. I had 1 further shutdown before getting my brand new replacement.
3 Days of brand new replacement Photon 4G ownership - I am disappointed to say that I have had 1 shutdown so far and this was on the second day. Not sure if I want to Jinx myself but the shutdown rate is lower in the first 3 days than it was with my original.
But it's looking more and more like it's a bug in software than hardware. Either that or I get the DUD from two completely separate batches of phones.
Pihrana said:
So here is the update....
5 Days of Ownership - A total of 9 shutdowns of the phone with the only way to get it turned back on again was by pulling the battery. On the 9th time, I went directly to Best Buy to show them. They agreed without question to replace it. Unfortunately they had sold out so I had to wait 2 more days for the next shipment. Gotta say Best Buy were excellent tho. I had 1 further shutdown before getting my brand new replacement.
3 Days of brand new replacement Photon 4G ownership - I am disappointed to say that I have had 1 shutdown so far and this was on the second day. Not sure if I want to Jinx myself but the shutdown rate is lower in the first 3 days than it was with my original.
But it's looking more and more like it's a bug in software than hardware. Either that or I get the DUD from two completely separate batches of phones.
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Well, I got my brand new replacement yesterday at the Milton Massachusetts Sprint Repair Center and as of yet no shut-down, or freeze-ups. I have my fingers crossed here on this one. If not I will be reprogramming another new one soon. They did assure me that this is not affecting every Photon, but there was a large batch released with this corrupt firmware. Its like a waiting game to see if its a dud or not. I do love this phone, and I am getting tired of setting up these phones over and over again, but on a good note, I can completely customize my phone and all my apps in about thirty minutes from activation
I searched signal loss, and dropped signal but could not find a thread that matched my problem. I have found some people with similar problems through google search but I haven't seen any fixes.
Here we go...
I got my first atrix BRAND NEW in July. It ran perfect! Updated to GB, factory reset it and everything was working great. Couple weeks later it started doing random restarts. It got to the point where it would lock up at the M logo for 10-20 min or sometimes even constantly so I would have to pull the battery. It got so bad that I had to take it in for warranty. I had this phone for over a month with NO signal problems what so ever.
I get the 1st remanufactured Atrix and it is dropping signal left and right. I called up ATT and jumped through their hoops, turned it off, let them mess with it, factory reset it and NOTHING. Still had the same problem, would go from 3 bars to 4 bars then it will drop signal and the red circle will show up. probably happens about 5 times per minute.
They tell me to take it back, so I oblige. I go up to the warranty center and they give me a new sim card and say that should fix it.... NOPE, Still doing the same exact thing so I take it back up there again. The give me another(#2) remanufactured phone. I finish the setup and guess what... Still have a worthless signal and it is dropping out a lot.
For reference, signals on the first two replacement atrix's are running anywhere from 84dbm up to 120dbm and hangs most of the time around 96dbm.
I am now on my FOURTH remanufactured Atrix(5th overall) and still having the same problem. ATT are being total douche nozzles as they will not release me from my contract. I have spent over 30 hours dealing with them on this problem thus far and I am getting extremely tired of it.
Just for reference, my Wife has an I4 and she is not experiencing any of these problems. I also travel a lot and I experience the same problem in Dallas(home), Midlothian(hour south of Dallas), Washington DC, Tennessee, Virginia and Maryland among other places. I am pretty sure this is a software glitch since it happens wherever I am.
I have a home office and work from home. I told ATT that if this was happening with my original BRAND NEW Atrix that I would have taken it back in a heartbeat. There is not a chance I would deal with losing data and dropping signal for over a month with a brand new phone.
So, my question I guess is this. If this is a software problem, would it be best to try and root and see if that fixes it? Or will that not change a problem like this. The remanufactured phones came with 2.3 installed while my first one had 2.2 and I had to upgrade it myself. Is there a way I can remove 2.3 from this phone and reinstall it to see if that fixes it? I am completely open to suggestions as I have run out of options.
I know exactly what you mean. I also had 3-4 *new* atrixs right from att. (Around late July) Every time instead of addressing the problems, they just gave me a new device. Eventually I decided to root and unlock my bootloader. BEST decision that I could have made. As soon as I installed a different ROM it was as if I had a new device. I was about to exchange it for a different device and now I'm really glad that I didn't. For the signal issues I would try flashing a new radio to see if that helps at all.
Sent from my MB860 using XDA App
My first atrix was like that and it was a refurbished one. On my 2nd, it is completely fine. I think you should tell them to send you NEW atrix instead of a refurb.
that sounds like really terrible luck. i a agree, i think it would help a lot if you rooted your phone and installed some custom rom. although there may be truth with what Semseddin and might actually still be something awry with the refurbs
Semseddin said:
My first atrix was like that and it was a refurbished one. On my 2nd, it is completely fine. I think you should tell them to send you NEW atrix instead of a refurb.
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xmrgamerx said:
that sounds like really terrible luck. i a agree, i think it would help a lot if you rooted your phone and installed some custom rom. although there may be truth with what Semseddin and might actually still be something awry with the refurbs
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Unfortunately I have tried to get them to send me a new phone but they will not do it. I tried several times, even talked to the managers about it and nothing.
What is ridiculous is that when my first phone crashed I was only like 14 days past the return period where I could have received a NEW Atrix. I tried explaining this too them and they would not do anything to help me. I have been with Cingular/ATT for over 10 years and they obviously didn't care.
I think i will just try a new rom and see how that goes.
Hmm..well if you've absolutely made up ur mind on rooting ur phone and installing custom roms then i would recommend u to use the DarkSide ROM since it seems to have most of the fixes u need (including the signal loss..See ChangeLog for more)
Also, if u've already tried Randomverll's idea of flashing a new radio and still it didn't help, it may be a hardware problem..anyway try flashing a new rom and see
Check this out When I first fired my new tablet up today it was on Honeycomb and I was shocked I have been through like 6 of these and I was getting good reception with this one. I could go to the furthest part away from my router and get 16-18MB/s download all other primes I have owned in the past would get 2-4MB/s. I thought that I finally got a good prime. yes! but that was not to be after upgrading to ICS I'm now getting the same old results as all my other tablets I've had problems with and had to send back or return. DAMMIT MAN!!!!
For the first time I really don't think its all the backplate only causing weak WiFi issues I haven't checked WiFi and BT together yet but its probably shot now too. F**K its, ICS and Asus don't have it running right. Nothing changed hardware wise on my tablet, so how can it be a hardware issue. I'm telling you I used to be fully on the bandwagon saying it was the backplate but how can that be its the same tablet I was getting good results with Honeycomb 20mb download then after these firmware upgrades I get 4MB download from same spot tested about 10X each. I tested it first thing as soon as I opened it with honeycomb and had these great results. Then upgraded to ICS and went to hell. Asus really needs to get to looking into other issues something broke from Honeycomb to ICS and they need to figure it out.
I got another Prime coming this week for backup and if it arrives with Honeycomb with the same results I will not upgrade it. I will have to stick with honeycomb. So Asus needs to quit blaming this on the backplate its the firmware upgrades that they cant get right.
Question - Can I downgrade back to Honeycomb with a blob file or something if so can someone tell me where to look Ive been searching.
http://forum.xda-developers.com/showthread.php?t=1492887
Since the .28 update today i saw the attached lines on the side of my screen, if i tough the screen they go away but the moment i take my hand off they come back. I am not sure if its the new update this has caused this issue or something else.
Anyone else have had same/similar issues since the new update?
Should I RMA TF201?
v1ks said:
Since the .28 update today i saw the attached lines on the side of my screen, if i tough the screen they go away but the moment i take my hand off they come back. I am not sure if its the new update this has caused this issue or something else.
Anyone else have had same/similar issues since the new update?
Should I RMA TF201?
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Hey,
i was actually getting that on my tab too
i wasn't very sure
but usually if i press the home key, it would be gone... so i don't know...
Mine has also started doing this since .28 pretty sure this is the artifact issue talked about in the review thread in general. It's done it to me twice now,rebooting seems to have fixed it but never did this to me on any of the older firmwares. Prob have to wait till the next update see if they update the driver or somethin
I also rebooted the pad and its ok for now until as you say it comes back again. I just cant believe how updates which are meant to fix problems are causing more issues.
One thing i also noticed was that when playing NFS it crashed and the game was stuck, i had to reboot pad as nothing would work.
All these + other problems after the recent update!
I'm getting the same lines on my tablet. Just rebooted it and haven't seen the lines return after 5 minutes.
Im seeing these lines , except larger, when connecting to my laptop threw splashtop/my cloud.
Think its the same issue?
Have seen them in other build versions
Have seen them a couple of times on my prime .28 too. But I have seen them in the old firmware as well, so It's not a problem with the update.
They only appear in the homescreens and not in apps and they disappear shortly.
Manar Aleryani said:
Have seen them a couple of times on my prime .28 too. But I have seen them in the old firmware as well, so It's not a problem with the update.
They only appear in the homescreens and not in apps and they disappear shortly.
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ive only seen this since the update never had it on the .21 firmware. Anyway lets hope its sorted in the next release for now the reboot is doing the trick
Just when I thought ASUS was done with messing up my Prime, they do it again. I will never buy another ASUS product, in fact, in the past 5 months, I have purchased 2 Dells, 2 HP's, and 3 Kindle Fires. All users very satisfied.
I'm having this issue too.
http://www.youtube.com/watch?v=l7AK8Yyriiw
I'm gonna try manual firmware installation to see if this works. Suspects faulty firmware download via FOTA
That's a graphics memory issue. Its driver related, it was basically gone in .21 Update. It could have been re-introduced in .28 with the nVidia drivers update they did.
I'm almost sure it isn't Asus fault. At least not directly
Hi all,
Received my 1 iii yesterday, spent several hours setting it up, tweaking, testing, transferring files--and love it. Been an LG V-series user for the last six years, but with LG bowing out and having moved toward radiused corners, rounded glass, notches, etc. anyway--I'm very glad Sony is still out there making sane, non-compromised phones with basic features like microSD, no hole punch, and headphone jacks that are now treated as "niche" or "enthusiast".
BUT, unfortunately, having a very odd problem, and can't find any examples of anyone else having the issue... but it basically makes the phone unusable.
Literally any time the screen turns off--whether via pressing the power button, or via an inactiivty screen time out--the phone either shuts down, or restarts.
I've done a factory reset several times, tested it with fully restored apps/settings/personal data/etc., and totally un-restored, makes no difference--the issue always happens. So it's not the fault of any setting I altered, app I installed or disabled, etc.
I remember the first time I booted up the phone--but none of the factory reset times since then--that it said something about some setting being on to prevent battery wear from the phone being accidentally turned on during shipping. So maybe there's some bizarre setting somewhere that auto-shuts-down the phone when the screen turns off? Otherwise I'm at a total loss...
Thanks in advance for any help!!
Here is one of two reviews from Amazon about this phone:
"Got in the infinity reboot issue right out of the box...a $1200+ phone, very disappointed .
Got it today on the release. Then start setup and update. Not even until all set up finished, it restarted first time. Then again in just about 15mins. Overall been through restart 12 times. Try hard reset and all other methods, not helping. Return....."
So, unless you are the one who left this review...you are not alone! This type of stuff makes me so disappointed!
Sounds like the reviewer on Amazon was having a different problem. Mine stays on perfectly fine as long as one is interacting with it--only shuts down/restarts if the screen turns off.
Given the variety of software states in which the problem occurs--vlank setup, full set-up, safe mode--seems like a rare hardware issue. As long as it can be replaced with a correctly functioning unit quickly, it's still the phone I want...
If not, I guess I ride out my LG V50 till it dies, and then quit using smart phones...
Having to ship it in for warranty repair. Seems like almost certainly a hardware problem--sounds like I "won" the lemon lottery. A bummer, but not an indictment of the phone generally.
But I'm still really digging the phone--when it works. Did a video A/B with my LG V50, and while it didn't strike me as miles better--it definitely was when full-screen. Not having to look at rounded corners and a notch is worth a lot to me. With font and display set to smallest settings, *love* the look and roominess of the screen.
I agree with not wanting notches, or punch holes...this is why I am interested in this phone...PLUS I truly miss having a notification LED. However, so far the reviews from end users/owners...not the "pro" reviewers on YouTube..is leaning towards the negative! My last three phones have been from OnePlus. Currently on the 8T. I know many have started to slam OnePlus for their practice of late patches and higher prices...but I have not had even ONE problem with any of the OnePlus phones I've had! They just work. I've had the 6, 7-Pro, and now the 8T. There's nothing out there that even interests me any longer that doesn't overheat, or freeze, or have unnecessary dedicated assistant buttons??? Disgusted with them all. I just might have to take a harder look at Apple!!!!
Outside of what appears to be a truly random and uncommon hardware issue that's affecting mine per this thread--I actually really loved the 1 mk iii so far.
I haven't had overheating issues, camera seemed excellent, loved the hardware build quality, *LOVE* having a proper screen again (including no notches, aspect ratio, and tons of room w/ fonts and appearance set to smallest). I will never buy a phone that doesn't have microSD support, and access on this phone is awesome (no tool needed).
I wouldn't be too quick to write it off--especially not for the likes of Apple, who provide a hugely compromised, feature-removing, closed-ecosystem product at an inflated price for what you get.
Keep in mind--it's the internet, so you're going to far disproportionatly have people needing to discuss problems. Folks for whom nothing goes wrong--for any product--won't tend to seek out places like this to say so. So I wouldn't let a really small sample of issues unduly color your view...
Hi I have the exact same issue. Received mine on the 24th and transferred everything over from Oppo find X2 pro. Thought it was me at first when trying to wake but it rebooted. All fine until used in car QI base. After 20 minute drive picked it up and tried to wake only for the same thing to happen. Did this several times yesterday and this morning both on and off charge and while cool to touch. Very disappointing as expected more for something that cost nearly £1200! Like the phone a lot and prefer it over the Oppo but cannot find a way around this. A new 256k micro SD card also being used so have tried without this, without the EE sim and factory reset but still it happens. It's unusable as is so will have to be replaced, unless any suggestions?
Have had a few good Android phones from Huawei P20 pro, Mate 20X to current Oppo in recent times but never had an issue like this.
Having to swap back to the Oppo is very time consuming and exasperating!
Shame as this is a stunningly good phone.
Mikehbw said:
Hi I have the exact same issue. Received mine on the 24th and transferred everything over from Oppo find X2 pro. Thought it was me at first when trying to wake but it rebooted. All fine until used in car QI base. After 20 minute drive picked it up and tried to wake only for the same thing to happen. Did this several times yesterday and this morning both on and off charge and while cool to touch. Very disappointing as expected more for something that cost nearly £1200! Like the phone a lot and prefer it over the Oppo but cannot find a way around this. A new 256k micro SD card also being used so have tried without this, without the EE sim and factory reset but still it happens. It's unusable as is so will have to be replaced, unless any suggestions?
Have had a few good Android phones from Huawei P20 pro, Mate 20X to current Oppo in recent times but never had an issue like this.
Having to swap back to the Oppo is very time consuming and exasperating!
Shame as this is a stunningly good phone.
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Forgot to say there are others on here with similar issue, under random reboot thread.
After sending in for "repair" and receiving it back with no improvement (but "repaired"), Sony has finally agreed I'm due a replacement unit. Have shipped my first unit off, due to arrive to them next Wednesday. Will hopefully receive a properly-functioning replacement soon thereafter... Agree that, if the phone didn't have this bizarre issue, it would be great--very close to what I want in a phone (versus the myriad options out there that don't offer what I want, and insist on absurd design choices I detest).
So, we'll see. Certainly frustrating to have an issue like this on a phone that costs more than plenty of computers...
(To be clear, I had the issue literally every time, from the beginning, regardless of what I had/hadn't set up, installed, sim card/no sim card, micro SD/no micro SD, etc.).
I have Xperia™1 III but the phone is really stable for me, no random reboot. I have only heating issue. Xperia™ XZ2 Premium hasn't heat like this phone. My phone is Hong Kong device
Most likely not what caused your issue...but...it is NOT a good idea to allow any backup to install all your previous apps from an "old" phone to a new one. I know it can be a major pain and very time consuming to install everything from scratch when setting up a new phone...however...when you allow a backup to flow freely onto a new phone you are allowing all the junk to come back also! It's up to you, but I always install everything from scratch and it may not be related but...I have owned many, many phones and NEVER had all the problems that so many have all across the board. Am I just lucky, or is it because I have so much experience with computers and know how to set things up properly? YMMV
jaseman said:
Most likely not what caused your issue...but...it is NOT a good idea to allow any backup to install all your previous apps from an "old" phone to a new one. I know it can be a major pain and very time consuming to install everything from scratch when setting up a new phone...however...when you allow a backup to flow freely onto a new phone you are allowing all the junk to come back also! It's up to you, but I always install everything from scratch and it may not be related but...I have owned many, many phones and NEVER had all the problems that so many have all across the board. Am I just lucky, or is it because I have so much experience with computers and know how to set things up properly? YMMV
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I think you have been lucky
Like you I have never had a problem and been in IT since the early 80's but this isn't something that's has been moved over. Sadly, the phone behaves the same wether out of the box or fully migrated. In the PC world I saw something similar with overheating and poorly cooled AMD processors in the 90's and am wondering if this is a heat related component batch issue?
Sony need to get a grip on this sharpish or they will be looking at refunds, which is never good.
The reboots are caused by the fingerprint reader. My new phone would bootloop while fast charging if my one and only configuration after a factory reset was setting a fingerprint.
DO NOT SEND IT IN FOR A WARRANTY REPAIR - - IT WILL GET WORSE
Get a refund.
First, Sony sent it to SBE with FedEx Ground, which currently takes about 2 weeks.
Second, SBE returned it bricked and voided my warranty. They said I flashed it but I had sent it in new and unmodified. I didn't even think they returned my own phone back because it had a UK/EU label and destroyed firmware. Sony Support would no longer help me because I was no longer a customer. SBE insisted I was a firmware flasher that deserved nothing. I ran EMMA and it showed my phone IMEI, locked bootloader, and stock firmware.
I finally found somebody on Sony Support who would give me an RMA. Maybe it was their mistake, but I wasted no time shipping it back. I'm doing a credit card charge reversal if I get any more crap from Sony/SBE.
I have spoken to Sony UK tech support and they have confirmed there is a reboot issue with some1iii's. Apparently, second line technical support have identified the issue (software) and there will be a revision released to cure this. When pressed, they couldn't give me a date for this and were a little vague. I was advised to return to my supplier for a refund.
Not good on a phone costing £1200 and surprised they haven't got their act together more quickly. They seem to be struggling getting phones shipped presently and my supplier has confirmed a 14 day wait if I want to re-order. I don't know if this is just poor advanced planning by Sony UK or if this is a Sony global problem trying to get hold of the components for manufacture.
Despite all the issues, this phone still ticks all the boxes for me so have decided to wait for the dust to settle!
Good to know there's some awareness now on Sony's part of this issue, and a plan yo resolve it via software (?). If the second unit I get has the same issue, I guess I'll wait a bit for that aoftware resolution--but deeply hoping I won't have the issue again.
I will say, I believe I tested not registering any fingerprints on at least one of the numerous factory resets I tried, and I believe the issue still occurred--had seen threads of similar issues stemming from the fingerprint reader on other manufacturer's phones, so tried to rule it out...
The original phone I got back from SBE wasn't bricked, it just wasn't in any way improved. Fortunately Sony didn't make any weird claims that I'd done anything wrong (I wouldn't know how to mess with "rooting" or whatever--no interest/need to). It was delivered to Sonyin San Diego by FedEx today--so hoping my replacement unit ships in the next day or two...
Mikehbw said:
Despite all the issues, this phone still ticks all the boxes for me so have decided to wait for the dust to settle!
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Agreed. With LG gone, I really want the Xperia 1 iii to pan out--only phone that has microSD, no notches/currves/radiused corners, a hogh-res screen, and a headphone jack. If I can't get one to work properly, I'll probably just buy another LG V50, second-hand.