Dogs dropped my prime =( - Asus Eee Pad Transformer Prime

Yanked it by the chord off of the counter =(. Screen is cracked but it works. I have a case coming tomorrow but wow does this suck. Gonna wait until places start getting screens in stock and get it replaced, luckily it's still completely useable.
anybody else with bad luck?

hondarider525 said:
Yanked it by the chord off of the counter =(. Screen is cracked but it works. I have a case coming tomorrow but wow does this suck. Gonna wait until places start getting screens in stock and get it replaced, luckily it's still completely useable.
anybody else with bad luck?
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Click to collapse
That's terrible sorry bro send it to Asus may be quicker than waiting for store

any pics? is the lcd cracked or just the glass?

Aww man, I'm sorry to hear that! It's good that it is still functioning. I had a freak out the other night when my cat knocked my phone off my nightstand, but it landed on my shoes next to my bed.

dang bro, sorry to hear that. is it very noticeable or you have to look very hard n closely to see it?

wow i feel for you, I hope the dogs got a good time out

Did you buy it on a credit card? If so many of them have a 90 day accident replacement program. You should look into that.

Wow, i feel for you man. I hope you can get it repaired swiftly and cost effectively.

Rekna said:
Did you buy it on a credit card? If so many of them have a 90 day accident replacement program. You should look into that.
Click to expand...
Click to collapse
This. I know that Amex gold (and above), as well as some Visa cards will do purchase protection as well.
Sorry to hear it happened though. I lost week old laptop a couple years ago in the exact same manner. Puppy tangled himself in the cord and dragged the laptop off of the counter.
Sent from my Transformer Prime TF201 using xda premium

Just sell your dogs and buy anew one!!! lol

chpimentelpr said:
Just sell your dogs and buy anew one!!! lol
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Click to collapse
LOL.
That sucks for you, also my fear with tablets. Hope they can repair it for you.

I would send it back but I don't want to be without it for such a long time, especially when I have to pay to get it fixed. I would rather use it and bring it into a physical location and have it fixed in a day or two. Any news on when physical stores are getting these things?

What physical location has the ability to fix it for you if they have stock? How does that work?
Sent from my Transformer Prime TF201 using xda premium

Best buy could fix it through geeksquad, as well as lot of local electronics stores that do laptop, phone repairs, etc.

Related

Broken glass?

So am I **** out of luck for a cheap fix? I looked around and found a site that sells the glass for over $300 and up wants over $200 to fix it. I could do it myself if I found the part but can't seem to find any place that sells it cheap.
Can't believe how fragile the screen was, I knocked a glass water bottle over on it and it cracked, didn't even fall on it from a tall height, just tipped over on it.
that sucks.
and yes these things are expensive.
I would sell the tp for parts and use the money to get a nook or fire.
Sent from my I897 using XDA App
wpp105 said:
I would sell the tp for parts and use the money to get a nook or fire.
Sent from my I897 using XDA App
Click to expand...
Click to collapse
Good advice beacuse the digitizer would cost more than what u paid for the unit.
The more scratch resistant the glass, the more susceptible to cracking. Like a sapphire crystal on a watch.
Sent from my SPH-D710 using Tapatalk
It's you talking about TP broken glass ??
why not sending back to HP ?
hki_peter said:
It's you talking about TP broken glass ??
why not sending back to HP ?
Click to expand...
Click to collapse
Nobody in their right mind would send back their Touchpad to HP to repair, incur hundreds in repair costs (HP will charge that much too, prob $300 or more), and still end up with a discontinued tablet.
I agree with above advice - sell for parts, maybe even sell it as is, and get a Kindle Fire or a new Nook Color. The touchpad craze came and went. If mine breaks, I'm charging it to the game and getting something else.
nickmv said:
Nobody in their right mind would send back their Touchpad to HP to repair, incur hundreds in repair costs (HP will charge that much too, prob $300 or more), and still end up with a discontinued tablet.
I agree with above advice - sell for parts, maybe even sell it as is, and get a Kindle Fire or a new Nook Color. The touchpad craze came and went. If mine breaks, I'm charging it to the game and getting something else.
Click to expand...
Click to collapse
HP warranty is not include broken glass issue ?
How'd you break the glass?
Sent from my Vibrant
hki_peter said:
HP warranty is not include broken glass issue ?
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Click to collapse
Why would it. The warranty on my new car does not cover wrapping g it around a telephone pole either. On top of that'LL is notorious for making excuses that defective laptops were dropped or have water damage. If they make excuses to get out of repairs they should cover,I would not expect them to fix problems they are not responsible for. Of course apple actually replaced some screens that were too easy to break once but that's the exception not the rule.
Touchpad craze came and went? I think it's a bit soon to say that. We are still running alpha CM7. At most, people have had this for 3 months. Do you buy a new device every other week?
nickmv said:
Nobody in their right mind would send back their Touchpad to HP to repair, incur hundreds in repair costs (HP will charge that much too, prob $300 or more), and still end up with a discontinued tablet.
I agree with above advice - sell for parts, maybe even sell it as is, and get a Kindle Fire or a new Nook Color. The touchpad craze came and went. If mine breaks, I'm charging it to the game and getting something else.
Click to expand...
Click to collapse
Sent from my PC36100 using XDA App

OMG.. sat on my prime

Ok, ppl I made a mistake and sat down on my prime for like 2sec.. smh screen didnt crack r nothing but now all im getting is messed up colors and and lines on screen..(it was in the dock with the leather case) I have the Accidental warranty thru Square trade.. Dat would be considered a accident right?? Man dis sucks, cuz i just got it 2weeks ago..
Oh no that sucks. I know your heart had to sink into your stomach as soon as it happens. I figure that would be considered accidental.
This proves that the Prime is no good and we should all demand a full refund from ASUS.
Bad break. Hope you can work it out on that warranty.
Bye.
Sent from my Transformer Prime TF201 using xda premium
Vcolassi said:
Oh no that sucks. I know your heart had to sink into your stomach as soon as it happens. I figure that would be considered accidental.
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Click to collapse
Man my grown ass wanted to cry, especially knowing I just unlocked it 2days ago..lmao
damn..lol. send it in immediately. it was an accident. don't sit with broken device contemplating on what to do. just do it. that's why you got squaretrade coverage for. use it.
demandarin said:
damn..lol. send it in immediately. it was an accident. don't sit with broken device contemplating on what to do. just do it. that's why you got squaretrade coverage for. use it.
Click to expand...
Click to collapse
IK, will do but it just happened a few hrs ago.. smdh Outterbox need to stop playing and make 1 for the asus already..
I think only reason it messed up because it was in the dock. so by it belong connected to dock through dock hinge, it exerted extra pressure on the screen. therefore getting the result you got. I bet it would've been fine if you just sat on the tablet alone. its flat enough to where it could still survive that. this is a pretty tough tablet. its been surviving my daughter slamming my phone or cable remote against the screen really hard.
otterbox for prime would be sick! I'm sure there has to be some company already out now with a comparable type case.
demandarin said:
I think only reason it messed up because it was in the dock. so by it belong connected to dock through dock hinge, it exerted extra pressure on the screen. therefore getting the result you got. I bet it would've been fine if you just sat on the tablet alone. its flat enough to where it could still survive that. this is a pretty tough tablet. its been surviving my daughter slamming my phone or cable remote against the screen really hard.
otterbox for prime would be sick! I'm sure there has to be some company already out now with a comparable type case.
Click to expand...
Click to collapse
yea u right.. damn dock..grrr
I dunno if it would be considered an accident... My prime has had many uses for me including a cushion for the most uncomfortable of chairs.
/troll
Sent via Tapatalk on my BAMFed out TBolt
I think the Prime's are susceptible to pressure. I had a similar issue with mine (colors/lines on screen but nothing else) after I put it in a new Poetic case I got. It was really, really tight to "pop in" the bottom corners and after I applied a good amount of pressure, the screen acted like that. I had to send it back to Asus and wait 3 weeks to get a replacement. A smart man would have just opened up the notch a little more (which is what I did now).
demandarin said:
I think only reason it messed up because it was in the dock. so by it belong connected to dock through dock hinge, it exerted extra pressure on the screen. therefore getting the result you got. I bet it would've been fine if you just sat on the tablet alone. its flat enough to where it could still survive that. this is a pretty tough tablet. its been surviving my daughter slamming my phone or cable remote against the screen really hard.
otterbox for prime would be sick! I'm sure there has to be some company already out now with a comparable type case.
Click to expand...
Click to collapse
how do you know he had it in the dock when he never mentioned that?
On a positive note?
Datblkbro said:
Ok, ppl I made a mistake and sat down on my prime for like 2sec.. smh screen didnt crack r nothing but now all im getting is messed up colors and and lines on screen..(it was in the dock with the leather case) I have the Accidental warranty thru Square trade.. Dat would be considered a accident right?? Man dis sucks, cuz i just got it 2weeks ago..
Click to expand...
Click to collapse
Is the Wifi, Bluetooth, or GPS any better now? If so, I'm sure some of the other members will be proffering this as a solution.
Just kidding, of course. Sorry about the accident. Your insurance should cover that.
the_game_master said:
how do you know he had it in the dock when he never mentioned that?
Click to expand...
Click to collapse
Um, maybe because the OP says: "(it was in the dock with the leather case)"...
Gumdrop is the only company making something like an otterbox style case for the prime that i know of.
Sent from my EVO 3D w/ Tapatalk
the_game_master said:
how do you know he had it in the dock when he never mentioned that?
Click to expand...
Click to collapse
um did u read.. I did mention it was in the dock..lol
BTrack said:
Is the Wifi, Bluetooth, or GPS any better now? If so, I'm sure some of the other members will be proffering this as a solution.
Just kidding, of course. Sorry about the accident. Your insurance should cover that.
Click to expand...
Click to collapse
Rofl, thx man this mad me laff..haha
Well well well Just got a update from Squaretrade.. They seemed to have repaired my prime and it should be in in the next few days.. Ill be post details soon..
I called square trade today to find out what was taking so long for my tablet to be returned back to me.. The email they sent me on the 22nd had a tracking number but when i went to UPS.com it said voided.. Well talking to a rep and ST she told me my tablet was beyond repairs and dat I will be getting a full refund...
So my question is should I go head and get me a new TF201 are just wait for the new model, and if I wait anyone knows the release date.. Damn I miss my prime been over a month now.. Also ST site say within 5days, and it has been pass 5 days, so should I complain and get my warranty refund back also???
Datblkbro said:
I called square trade today to find out what was taking so long for my tablet to be returned back to me.. The email they sent me on the 22nd had a tracking number but when i went to UPS.com it said voided.. Well talking to a rep and ST she told me my tablet was beyond repairs and dat I will be getting a full refund...
So my question is should I go head and get me a new TF201 are just wait for the new model, and if I wait anyone knows the release date.. Damn I miss my prime been over a month now.. Also ST site say within 5days, and it has been pass 5 days, so should I complain and get my warranty refund back also???
Click to expand...
Click to collapse
If you were happy with it before you sat on it, I would get a new one, and keep the warranty incase you sit on it again lol.
I thought you had to wait like 2 months or something before you can claim the squaretrade accidental warranty?

Broken Screen after small drop

Just take a look at this Video and cry with me. I dropped it from an about one meter high table in my university - on carpet. Well, now it looks kinda greenish, and the colors are all effed up. Sometimes there are more colors, sometimes less (depending on the way I bend and twist my prime).
No warranty will cover this. But maybe I can fix it? If yes, how?
Edit: I've attached the wallpaper used for your reference
Appears the screens ribbon cable came loose. You see the same thing when a PC'S monitor cable comes loose from the video card. You could take it apart and fix it but that should be covered under warranty just don't say you dropped it.
Did you get ADH coverage? It covers drops and screen damage. If not maybe look into square trade?
FYI, I had a roocase executive cover on my tab when it dropped from my dresser to carpeted floor and it protected perfectly.
What, theandies, no cool story bro? got sick of that played out phrase already?
Agree warranty will cover say it just happened with normal use....
Sent from my HTC Sensation using XDA Premium HD app
boakesm said:
Agree warranty will cover say it just happened with normal use....
Click to expand...
Click to collapse
To bad that there is a very tiny crack on the edge of the screen - I'm pretty sure they won't cover that. Guess I'll try to open and fix it.
jordanmw said:
What, theandies, no cool story bro? got sick of that played out phrase already?
Click to expand...
Click to collapse
Cool story bro.
You know what I'm sick of? Idiots that complain about the Prime all the time. If you're unhappy with it sell it and get an iPad.
shoulda got square trade accidental on it..
Before you start to brea-- err.. I mean, "open" your TP, take a look at the following TP teardown link:
http://www.anandtech.com/show/5286/asus-eee-pad-transformer-prime-teardown
This'll give you an idea of what to expect and how best to disassemble with any hope of successful reassembly.
One important quote from that site, "... You'll need a heat gun to warm up the glue to get the bottom to pry apart. Proceed at your own risk, while I was able to put the Prime back together after all of this there's a high risk of damaging your beauty..."
all op needs to due is look at Erusman teardown thread or Buxthda links in signature. there's already videos made here by members on how to do it. Heat gun wasn't needed. Anandtech teardown is still good to look at though to know where everything is at once you open it up. its actually pretty easy to disassemble and assemble again. Just don't go rushing it.
theandies said:
Cool story bro.
You know what I'm sick of? Idiots that complain about the Prime all the time. If you're unhappy with it sell it and get an iPad.
Click to expand...
Click to collapse
You know what everyone is sick of.... their Prime not working properly. Oh except for you, who either got a glowing bit of perfection from asus while the rest of us got the normal prime, OR you are such an extreme fanboy that you are denying it's failures to yourself.
Oh, and I hate apple with a passion and just WANT AN ALTERNATIVE!
Am I unhappy with my prime? No, it is a great device for SOME uses/users. I just want the device that they promised.
jordanmw said:
You know what everyone is sick of.... their Prime not working properly. Oh except for you, who either got a glowing bit of perfection from asus while the rest of us got the normal prime, OR you are such an extreme fanboy that you are denying it's failures to yourself.
Oh, and I hate apple with a passion and just WANT AN ALTERNATIVE!
Am I unhappy with my prime? No, it is a great device for SOME uses/users. I just want the device that they promised.
Click to expand...
Click to collapse
You're just not worth it. See ya.
Amidst the flames a few rise to actually help lol j/k, but really, play nice everyone
Yeah, fixing the cable will be covered under warranty, not the crack though. And I'm not sure if they'd just fix the cable placement and let you get it back with the cracked screen or try and charge you for a full front-assembly replacement. I'm sure you could talk them into fixing just the cable though.
If you're within 90 days of purchase, try getting SquareTrade just in case, you could fix it and still get it replaced at a more convenient time in the future. Fixing it yourself would only take a matter of minutes, you can follow my signature to my compilation of Erusman's thread if you feel like trying. I just wonder how that cracked corner will act actually separating the two halves to do the fix, it'll likely be fine. Try a screen-protector if the glass seems actually loose or if the crack annoys you.
Thanks for the advice, guys. Unfortunately squaretrade never was an option for me, since it is not available where I live. I'll try to talk them into just fixing the cable.
Sent from my HTC Sensation using Tapatalk 2
What type of Gorilla glass do they use on the Prime?
Gorilla glass 1... What difference does it make. One is 0.8 mm thick another is 1 mm. Apart from that they're pretty much identical
Sent from my Transformer Prime TF201 using Tapatalk 2

Dropped phone off a car going 40mph onto concrete, help!

okay so i had my phone on the hood of my car and as it says it dropped off my car going around 40 mph from the fair (i had throw up all over me, dont judge me) well i just found it today and everything works except the screen, and there is major cosmetic damage but the funny part is it is only on the front (from the silver forward) does anyone know any place that sells a replacement super amoled screen and glass, and possibly the front frame?
Ghstudent said:
okay so i had my phone on the hood of my car and as it says it dropped off my car going around 40 mph from the fair (i had throw up all over me, dont judge me) well i just found it today and everything works except the screen, and there is major cosmetic damage but the funny part is it is only on the front (from the silver forward) does anyone know any place that sells a replacement super amoled screen and glass, and possibly the front frame?
Click to expand...
Click to collapse
eBAY
shiftr182 said:
eBAY
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Click to collapse
i don't even know where to begin looking....
theres been multiple threads discussing this issue already and you need to look up front glass and digitizer. gonna be upwards of $300+ so good luck
Ghstudent said:
i don't even know where to begin looking....
Click to expand...
Click to collapse
Come on, really?
Its that hard to type "galaxy s3 screen replacement" or "galaxy s3 digitizer" in the search box on ebay?
You can call Samsung as well.
have you tried pulling the battery out and putting it back in?
cnstarz said:
have you tried pulling the battery out and putting it back in?
Click to expand...
Click to collapse
its beaten up pretty badly... i think this is going to be a $200 fix..
Ghstudent said:
its beaten up pretty badly... i think this is going to be a $200 fix..
Click to expand...
Click to collapse
lol i know, i was just trolling ._. okay, i'll leave now.
Is it rooted?
Ghstudent said:
i don't even know where to begin looking....
Click to expand...
Click to collapse
Here's white...
http://cnn.cn/shop/samsung-i9300-galaxy-marble-white-full-digitizer-super-amoled-unit-p-15884.html
and here's blue...
http://cnn.cn/shop/samsung-i9300-galaxy-pebble-blue-full-digitizer-super-amoled-unit-p-15948.html
LOL @ being $290.
Dude, finish breaking it, stomp it, smash it, and claim through insurance. Now if you dont have insurance on your BRAND NEW GS3, then maybe you just dont deserve the phone.
Sent from my SAMSUNG-SGH-I747 using xda premium
uzii305 said:
Dude, finish breaking it, stomp it, smash it, and claim through insurance. Now if you dont have insurance on your BRAND NEW GS3, then maybe you just dont deserve the phone.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
i dont have insurance on the phone itself, however the home insurance apparently will cover it as a personal loss or something.
Lieu10ant said:
LOL @ being $290.
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Click to collapse
first of all, I am not sure how you meant that but if you were trying to be a prick and say that it is funny you think i would have to pay $290 then you can go screw yourself with a cactus, second of all http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=280908181615#ht_1866wt_992
Lieu10ant said:
LOL @ being $290.
Click to expand...
Click to collapse
It's not just a digitizer. It's the digitizer, OLED display, and other electronics fused together (almost) permanently.
Home insurance will NOT cover your broken cell phone. Keep dreaming. Try not being so disconnected that you would leave an expensive cell phone on top of your car and not remember it. Beside the point, NEVER put anything on top of a car that you care about.
Always buy everything with Amex. Covered for anything for 90 days.
Sprint Insurance is a complete and utter rip-off.
Surprised homeowners would cover it.
This is why I bought an Otterbox Defender, I rather just invest in a new unsubsidized SGS3. Sell it for parts and use the extra cash towards the new phone.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
insight3fl said:
Home insurance will NOT cover your broken cell phone. Keep dreaming. Try not being so disconnected that you would leave an expensive cell phone on top of your car and not remember it. Beside the point, NEVER put anything on top of a car that you care about.
Click to expand...
Click to collapse
UNLESS your parents are good friends with the person who manages the local insurance company in your area and they can pull some strings for you.

Dropped My Phone :(

I am usually very good about handling my phone and keeping it safe since I keep it naked. But last night as I am coming in from outside, my DNA slips out of my pocket and I hear it hit the ground. I had a brief moment where I thought the phone would be OK, that lasted until I saw the the phone landed screen down!!
I picked it up and can already feel the screen was shattered before turning it over.
It looks like I was angry at it and took a hammer to it.
But good news is I purchased the phone with my AMEX :good: so they will credit back the amount of the phone and I just have to pay my insurance deductible with Verizon to get a new one.
AMEX
I love AMEX. I paid for my DNA the same way. I have dropped mine as well, but only a small chip up by the speaker. I Have put an OtterBox Commuter on is since, and I can't even see the chip anymore.
Cheers!
Ok so I used my Amex too, but didn't know they'd cover a drop. Hmm
Sent from my HTC6435LVW using xda premium
fireguy0306 said:
Ok so I used my Amex too, but didn't know they'd cover a drop. Hmm
Sent from my HTC6435LVW using xda premium
Click to expand...
Click to collapse
Yes, for the first 90 days from purchase, if you accidentally damage the item or have your item stolen or lost; you can file a claim to have your $$ reimbursed in the form of a statement credit.
I dropped my phone about 1 ft onto the asphalt road, getting out of my mazda miata, with the phone on my lap. Landed upside down. Phone was naked. Screen was shattered.
I paid the $100 deductible w/ Asurion, and have kept the phone in a TPU case since then.
I LOVE the way the phone feels without a case, and the glass that goes all the way to the edge of the phone, with its bevel. But, unfortunately, that makes the phone highly susceptible to shattering with a fall
Dropped mine getting out of the car too within 2 days of buying it... Got a brand new one from Asurion though so i'm not too mad
Every time I ride my Ducati I tell myself that everybody on the road is trying to take me out.
And I never stop telling myself that while I'm on the bike.
Every time I reach for my phone I tell myself that I am going to drop it at any minute.
And I never stop telling myself that the entire time the phone is in my hand.
It's safer....and less expensive that way.
justice_beaver said:
I am usually very good about handling my phone and keeping it safe since I keep it naked. But last night as I am coming in from outside, my DNA slips out of my pocket and I hear it hit the ground. I had a brief moment where I thought the phone would be OK, that lasted until I saw the the phone landed screen down!!
I picked it up and can already feel the screen was shattered before turning it over.
It looks like I was angry at it and took a hammer to it.
But good news is I purchased the phone with my AMEX :good: so they will credit back the amount of the phone and I just have to pay my insurance deductible with Verizon to get a new one.
Click to expand...
Click to collapse
no pictures... you know we all want to see it.. yet at the same time we don't like seeing it.. :laugh:
Case, case, case .
Good number of em out there. I have two chips in my DInc 2 from dropping it. When I bought the DNA I almost didn't get one. I never really liked em. But I'm glad I did. It still sides in and out of me pocket just fine.
HtC DNA
XDA App
lazarus2297 said:
no pictures... you know we all want to see it.. yet at the same time we don't like seeing it.. :laugh:
Click to expand...
Click to collapse
I will take some pics this weekend, before I have to send it back.
Luigi711 said:
Case, case, case .
Good number of em out there. I have two chips in my DInc 2 from dropping it. When I bought the DNA I almost didn't get one. I never really liked em. But I'm glad I did. It still sides in and out of me pocket just fine.
HtC DNA
XDA App
Click to expand...
Click to collapse
Yea I have been looking at the Diztronic TPU case. Looks very minimal. I love the phone with out a case, but dont want to run into this issue again.
That's a good case I love mine it doesn't feel too different and it slides in and out of your pocket very easily.
Sent from my Nexus 7 using xda app-developers app
Here is a pic of my screen!
Can't wait to get my replacement.
Sent from my HTC6435LVW using xda app-developers app
justice_beaver said:
Here is a pic of my screen!
Can't wait to get my replacement.
Sent from my HTC6435LVW using xda app-developers app
Click to expand...
Click to collapse
Eww...
Sent from my HTC6435LVW using xda app-developers app
justice_beaver said:
I will take some pics this weekend, before I have to send it back.
Yea I have been looking at the Diztronic TPU case. Looks very minimal. I love the phone with out a case, but dont want to run into this issue again.
Click to expand...
Click to collapse
YES please get the diztronic!!!! i got it and dropped it from the second floor of my house and it took no damage!
Stryker1297 said:
YES please get the diztronic!!!! i got it and dropped it from the second floor of my house and it took no damage!
Click to expand...
Click to collapse
Got my replacement phone coming today and the Diztronic case coming tomorrow!! :good:
Ouch! I dropped mine the other day and thought for sure the screen was going to be cracked but I lucked out with zero damage
Sent from my Nexus 10 using xda app-developers app
ScreenSpace said:
Every time I ride my Ducati I tell myself that everybody on the road is trying to take me out.
And I never stop telling myself that while I'm on the bike.
Every time I reach for my phone I tell myself that I am going to drop it at any minute.
And I never stop telling myself that the entire time the phone is in my hand.
It's safer....and less expensive that way.
Click to expand...
Click to collapse
This people, even a case will not save the screen in some situations. Just don't drop it. In 18 years of carrying a phone I can still count on one hand the number of times I've dropped a phone.
Every time I ride my Ducati I tell myself that everybody on the road is trying to take me out.
Click to expand...
Click to collapse
That time you have to use the brand of your bike instead of saying motorcycle...

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