Hi,
Ive read about the oil slick online and I started to get worried about the tab 10.1 I asked for Christmas. On Christmas day, My tab was fine until 2 hours. I noticed when I pressed on the screen, I saw oil spreding across it but when i took my finger of it went away. I have orderd a repair envelope and I have got a repair number from Samsung. Do I need to send it?
AndroidAlistair said:
Hi,
Ive read about the oil slick online and I started to get worried about the tab 10.1 I asked for Christmas. On Christmas day, My tab was fine until 2 hours. I noticed when I pressed on the screen, I saw oil spreding across it but when i took my finger of it went away. I have orderd a repair envelope and I have got a repair number from Samsung. Do I need to send it?
Click to expand...
Click to collapse
I'm sorry about your tab, dude. I've noticed that this problem is in tabs, mostly from outside the U.S.
I'm not sure about their policy, you might want to read up.
Sent from my GT-P7510 using Tapatalk
AndroidAlistair said:
Hi,
Ive read about the oil slick online and I started to get worried about the tab 10.1 I asked for Christmas. On Christmas day, My tab was fine until 2 hours. I noticed when I pressed on the screen, I saw oil spreding across it but when i took my finger of it went away. I have orderd a repair envelope and I have got a repair number from Samsung. Do I need to send it?
Click to expand...
Click to collapse
Just send it in before your warranty is over. It only takes a few days to a week; choose a time when you're not going to miss it anyways.
slack04 said:
Just send it in before your warranty is over. It only takes a few days to a week; choose a time when you're not going to miss it anyways.
Click to expand...
Click to collapse
Thanks very much for the advice!
I had an older Wi-Fi and now have a newer 3G. The 3G was built in October and came with a new screen design. It seems more rigid and has a subtle texture under the glass. The old Wi-Fi would do the same thing you described, but only when I pressed the glass in to the panel. It never had Newton Rings. While yours may never develop them, it might not be a bad idea to send it in anyway. It'll come back with the newer design screen.
If it happens with a light touch definitely send it back. Funny though, when I first took mine out of the box, there was a big fat one on the screen that slowly disappeared after the pressure got taken away and I haven't gotten them since. I think the question is whether or not it goes away when they've been squeezed too hard.
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Just got mine dec 30th and a november 2011 build date and has this rite out of box! And gets huge when tab in use. Sending it back!
Related
I didn't even know it existed until I was messing around with my camera in the dark last night and could see it in the picture. Since then I have come across topics talking about the problem, and I almost feel like more phones have it than don't have it. I am getting tired of exchanging these phones. I started with a skyrocket then exchanged it for another skyrocket after the screen got really scratched up after about 10 hours of owning it and barely even touching it. I then exchanged the second skyrocket for the sg2 because it was $100 cheaper and I read that the sg2 is actually a more powerful phone. I was extremely happy with my choice until I noticed the the screen on my phone appeared to not be set properly. The bottom portion of the screen was about flush with the bezel while the top was recessed into the bezel. This phone was perfect until I came across the spotting issue. This is honestly something I could live with since I will rarely be in a situation where I will see it, but it is annoying that samsung can't get their QC straight. The thought crossed my mind to just get my money back and hope that the nexus comes out.
JaRay said:
I didn't even know it existed until I was messing around with my camera in the dark last night and could see it in the picture. Since then I have come across topics talking about the problem, and I almost feel like more phones have it than don't have it. I am getting tired of exchanging these phones. I started with a skyrocket then exchanged it for another skyrocket after the screen got really scratched up after about 10 hours of owning it and barely even touching it. I then exchanged the second skyrocket for the sg2 because it was $100 cheaper and I read that the sg2 is actually a more powerful phone. I was extremely happy with my choice until I noticed the the screen on my phone appeared to not be set properly. The bottom portion of the screen was about flush with the bezel while the top was recessed into the bezel. This phone was perfect until I came across the spotting issue. This is honestly something I could live with since I will rarely be in a situation where I will see it, but it is annoying that samsung can't get their QC straight. The thought crossed my mind to just get my money back and hope that the nexus comes out.
Click to expand...
Click to collapse
Return it directly to Samsung if you are having that much of a problem, I have never encountered anyone directly who has had the same problem but you do have some recourse to c.y.a.
I'd take it back to the store you got it at, and if they aren't willing to do something you should be able to send it to Samsung to get it repaired/replaced.
Good luck!
JaRay said:
I didn't even know it existed until I was messing around with my camera in the dark last night and could see it in the picture. Since then I have come across topics talking about the problem, and I almost feel like more phones have it than don't have it. I am getting tired of exchanging these phones. I started with a skyrocket then exchanged it for another skyrocket after the screen got really scratched up after about 10 hours of owning it and barely even touching it. I then exchanged the second skyrocket for the sg2 because it was $100 cheaper and I read that the sg2 is actually a more powerful phone. I was extremely happy with my choice until I noticed the the screen on my phone appeared to not be set properly. The bottom portion of the screen was about flush with the bezel while the top was recessed into the bezel. This phone was perfect until I came across the spotting issue. This is honestly something I could live with since I will rarely be in a situation where I will see it, but it is annoying that samsung can't get their QC straight. The thought crossed my mind to just get my money back and hope that the nexus comes out.
Click to expand...
Click to collapse
Never seen any of the issue you speak of, and sold tons of these phones. Have one myself, and again, never seen these issues. No offence, but sounds like your either extremely OCD, or lying to make Samsung look bad.
I had that issue on both phone the second was even worse a thick transparent black line was accros and down the screen. It was worse when I watch Netflix or movies at night. I ended going to Device support center and they order me a new one. This current one has a small blob on the top left but is minimal
So I just leave it.
Sent from my SAMSUNG-SGH-I777 using xda premium
I'm having that gross blot on my 10.1. I called Samsung, they told me to go to Best Buy, and Best Buy told me to get ****ed. So I guess I'm on my own. Is there any way to permanently fix it without sending it in?
Sending in is the only way and some have gotten units back and have it happen again.
Two weeks into ownership of my Verizon LTE version the rings appeared. After reading up on the issue I decided to wait it out. I used pressure points along the edges of the screen to coax the rings away and changed the way I carry the tab and the way I place it in the case (eventually changed cases altogether). I'm now 3.5 months in and the rings aren't an issue for me anymore. I'm careful not to put unnecessary pressure on the screen when I carry and store it and I think this goes a long way towards avoiding the issue entirely.
IMO things like never stacking things on the device, always placing it on flat surfaces face up when not in use and using cases that don't put pressure on the chassis to cause deformation are all good best practices to employ with these devices. When I must carry my tab in a bag I make sure its screen faces a larger flat item like a folder or book but that the tab itself isn't swished between books.
I don't know about US Samsung policy
but in Indonesia .. in earlier period, I manage to have my tab replaced new and since then the watermark/NR problem have never appeared anymore ..However, recently I heard that the replacement policy has gone into a service screen replace .. either way should fix the problem
I think the screen problem only appear in the early batch or old stock .. because I never heard such problem anymore in my place especially newer batch
JonSolo said:
Sending in is the only way and some have gotten units back and have it happen again.
Click to expand...
Click to collapse
Really, even now?
What's the turnover on getting it back? A week or two?
Not to disappoint you, but this is my case... (CompUSA) Got 2 Galaxy Tabs 32GB version last week. One for my wife, one for me.
My wife's tablet came perfect. (no exchanges)
But my tablet... History...
1st tablet: Came with 2 dead pixels right in the middle of he screen.
2nd tablet: Huge Oil Slick / Newtons Ring on 2nd day of use. (was only solved for a few minutes by putting it on the freezer)
3rd tablet: not 2, not 3, but 4 dead pixels...
4th tablet: no dead pixel, no oil slick YET... UPDATE!!! > > > AGAIN!!! SAME ****... OIL SLICK AGAIN!!! 12/26/11... Going to return it again tomorrow. > > > Returned it, got money back... (CompUSA manager even told me that all 10.1 have been returned because of dead pixels or oil slick issue, and he agree to give me a full refund.) I would say that at least 90% of Galaxy Tab 10.1 are defective. If you got one without this issue, consider it an exception and consider yourself lucky. This is the end for me with the 10.1 Tab, will never recommend it. Yet another update... My wife's tablet also got oil slick on day 15... Returned it too... Money back too... The end...
All tablets were: P7510 UEKF3
Install Dead Pixel Test from the market to check for dead pixels.
That's why I hate BestBuy... I buy all my electronics at Costco or CompUSA.
> > > Last edit (12/31/2011) ... Went to AT&T and got the Samsung Galaxy Tab 8.9 LTE... Finally Happy...
quick fix
Yue Fairchild said:
I'm having that gross blot on my 10.1. I called Samsung, they told me to go to Best Buy, and Best Buy told me to get ****ed. So I guess I'm on my own. Is there any way to permanently fix it without sending it in?
Click to expand...
Click to collapse
Not sure if people are still dealing with this, but I have found that 5 minutes in a refrigerator fixes the issue. And then being careful not to set stuff on it and not applying too much pressure to the middle helps keep it away. i got my slick 3 months ago and it came back once since, but another trip to the fridge and all is well.
Has anyone else experienced "LCD mura" with their Primes, and if so, has the issue gotten any worse since you noticed it? LCD mura looks similar to light bleed, but not in corners of the screen. Rather, it is a small blotch/"bright spot" appearing anywhere on the screen. I have one such problem area that showed up after owning the Prime for about a month. It hasn't gotten any worse, but it's annoying on white backgrounds. I'm wondering how common of a problem this is. A Google search shows that it's a somewhat regular occurrence on cheaper LCD screens.
Ohhh, so *that's* what that is. I've had if for a while in one spot. Only noticeable on white backgrounds.
Yes had two such areas on my TF201. Had the sreen replaced under warranty.
mile high said:
Yes had two such areas on my TF201. Had the sreen replaced under warranty.
Click to expand...
Click to collapse
What was the turnaround on the replacement? I have about 5-6 of those "white spots" now...
Have the spots come back after it was fixed?
My prime had 7 bright pixels!
They developed 2 months after I bought them..and kept increasing with time. These pixels will not go away with pixel fixer apps either.
Have sent my tablet for an RMA to get the LCD replaced. Fingers-crossed.
smrsxn said:
They developed 2 months after I bought them..and kept increasing with time. These pixels will not go away with pixel fixer apps either.
Have sent my tablet for an RMA to get the LCD replaced. Fingers-crossed.
Click to expand...
Click to collapse
Looking forward to your follow up message when you get it back. This has been an amazing tablet. I want my spots fixed now!
garak0410 said:
Looking forward to your follow up message when you get it back. This has been an amazing tablet. I want my spots fixed now!
Click to expand...
Click to collapse
Sure, will keep the thread updated when i get it back. Only 5 days (3 business days) so far. RMA On "Waiting-[WB5] Wait for Repair\Test\Aging" status.
had 2 on mine, they didn't get bigger or anything. thought i could live with it and decided that since every time I saw it I was pissed so sent it in for RMA. Sent in March 26th (they received it) and was returned April 8th back in my hands. SOOOOO Happy I did I now feel like this is the tablet I should have always had. Also my time may have been extended by also getting bt/wifi fixed (well partially fixed, usable now)
garak0410 said:
What was the turnaround on the replacement? I have about 5-6 of those "white spots" now...
Have the spots come back after it was fixed?
Click to expand...
Click to collapse
I guess I had this on my TF101, A few white spots showed up, I sent it in for RMA, it came back and looked fine (they said they replaced the screen) but after a few months the white spots came back almost in the same exact spot. I sent it in for RMA a second time, this time they flagged it as CID (customer induced damage) I emailed Hai, and *****ed and complained saying they fixed it the first time and didnt flag it as CID, so why are they flagging it this time. The next day I got an email from Hai saying it was taken care of and was no longer considered CID, and was being repaired.. So it does seem the white spots return in some cases
I had one of these on my screen. LCD replaced in a day. But then there were other issues like them not connecting the screen properly so only half the touch would register. Ended up getting a refund.
Just noticed my second LCD panel has a developed light 5mm mura spot.
Not as bad as last time.
Same area as last time. Lower left corner.
Would be interested to hear where other's have found their mura spots.
I have a couple on my prime, towards the bottom of the screen in landscape - one is about 3mm by 2 mm the other about half that size - they do grate on your nerves once you can see them, especially as so much of what I do on my prime (kindle, email, word-processing, surfing the web) is against a white background. I've emailed ASUS and am looking into a RMA.
I had the same problem, right in the center of the screen, one bigger spot and two smaller.
Sent my Prime to RMA a month ago, still waiting for it. Seems that he replacement screen is not so easy to find, in Europe.
BTW, they not considered it CID, and they will repair it under warranty.
Update on my prime's RMA
My tablet is still in WB5 state for an RMA to fix 7 such bright spots. In multiple conversations with CSRs it was explained that other issues (unspecified) were detected after the repair, and the tablet is now waiting for some special components to be repaired.
I am still within 10-14 business days to repair period, so the RMA can not be esclated yet.
I regret having sent my tablet for LCD replacement. Will kepp posting any updates that I have.
I recall someone mentioning the below statement in some other forum...
"I hate apple. But atleast their Sh**t works and they support it"
How true!
FYI - I sent it to TEXAS repair center.
WTF! Just noticed a mura starting to form.....ughh every time I am happy with my prime I find something that P***es me off with it. I really want to love this tablet. I feel like I am prime-bipolar. Some days I am prime-manic and some days I am prime-depressed. /Sigh Asus why do you toy with my electronic emotions?
Sent from my EPAD using Tapatalk 2
I'm noticing a 3rd spot develop on mine - begun the RMA process. I'm going to brace my self to be without my prime for at least a month. (I survived without it for 40 years, I'm sure I can go a month...)
i had spots on my first prime (BCOK) but exchanged due to GPS (also had haptic feedback issue too).
Second prime (c10) has a couple spots in landscape about an inch from the bottom of the screen near the center. I have "kept an eye on it" as far as noticing it only when I'm really on a white background or anything. I usually use it for reading and/or taking notes on PDFs so I surprisingly haven't been bothered by it AT ALL. I actually forgot they were there until last week.
Anyways, if it gets any bigger or I get more spots, I'll send it in over the summer...
i have a tiny 2mm area which is really white, when i have a whitish background. It is imposibble to tell though when i have other colours on the screen. My tablets serial number starts with a B so it was one of the earlier ones. It just randomly happened one day but its not that big of an issue
i had 2, if in landscape they were just off center down and left, and a little further down and left like middle of lower left quadrant was the big 5-7mm one that really bothered me. Decided to eventually send it in they received unit march 26 was back in my hands april 13th ish (can't remember) i believe
I don't know if this is my problem or not -- When I have a black/dark screen, I can see two areas that are whiter than the rest of the screen. It's not individual pixels but splotches. I do not notice it on white or any other color background? I haven't decided if I can live with it yet or not - still hoping it will just go away! If this isn't LCD Mura, what would you call it?
Hi all, newbie here
Just received my shiny new S3 this morning and it's beautiful - haven't had a chance to power it up yet.
Thing is, I'm a complete OCD freak when it comes to my gadgets, and I've noticed that on each of the four corners of my handset (on the bezel) there are small lines that appear to be joinery spots, but I'm not quite sure. At first I thought it was a crack but then realised that there are small lines on each corner, which leads me to believe it is joinery and not cracks. The lines are not that visible but if you focus you can spot them.
Sorry to be so OCD but can anyone else confirm this?
Thank you
Yep, mine has the same. Never noticed before.
You b*****d!!! I have noticed it now!!!
I too have OCD........
johnboywilson said:
You b*****d!!! I have noticed it now!!!
I too have OCD........
Click to expand...
Click to collapse
Haha I am sorry! We can all suffer with our joinery spots together haha
me too, think of it as the design
Probly moulding marks
i noticed em on mine as soon as i got the phone! and i dont have OCD ! LOL.
crappy manufacturing process if you ask me! they could could have moulded it in one piece! should have been made out of metal... the bezel at least!
itoYo said:
i noticed em on mine as soon as i got the phone! and i dont have OCD ! LOL.
crappy manufacturing process if you ask me! they could could have moulded it in one piece! should have been made out of metal... the bezel at least!
Click to expand...
Click to collapse
Saw it right from the moment of unpacking, too... and I don't have OCD neither.
But that barely visible and after a few days with the handset, I'm actually glad it's plastic and not metal... It's softer, warmer, and it will actually absorb shocks better, effectively protecting the screen a tad more. And it's moulded in one piece...Only the mould was not in one piece itself
I noticed mine today which led me here. Thing is i saw a post on the net and the guy had one just below home button and cpw changed the phone for him.
Same lines are on the Galaxy Nexus. I never saw them but my friend dropped his phone and thought he cracked it in those 4 spots. Then he asked me to check mine and sure enough, they were there.
Mine too...............
I have also seen those 4 hair line cracks/joints around all corners on my white S3 this morning. Because I already requested for return and refund from eXpansys-usa.com. so before sending then I want to confirm it, Is it normal?. otherwise they will laugh on me.:silly:
I think the 4 corners are normal, but the other random spots aren't. I ordered mine from Expansys-usa.com too. I don't have the random spots, but do have the 4 corners and they aren't like the one in the picture. They are hard to see unless you look for them. Like it's how the phone is put together.
b-eock said:
I think the 4 corners are normal, but the other random spots aren't. I ordered mine from Expansys-usa.com too. I don't have the random spots, but do have the 4 corners and they aren't like the one in the picture. They are hard to see unless you look for them. Like it's how the phone is put together.
Click to expand...
Click to collapse
Thanks Buddy...
Cracks in Plastic around edge on my Galaxy S3
I noticed a crack near where I plug the charger into the phone. At first I thought it was a seam where the plastic came together so I didn't worry about it. Now I have noticed that the phone has developed several small cracks around the edge (near the volume rocker and at the top corner.). I have never dropped it and have always taken care of it.
Today I did a quick search and found that this is a problem others have reported so I gave Sprint a call to find out what could be done. They said to bring it into the closest sprint store which is 70 miles away. The only other option they gave was to call Samsung. So I did.
Samsung said they could repair the phone but they needed to take my credit card info and would charge me if it was due to damage and I wouldn't have my phone for over a week! Needless to say I am beyond frustrated. I am a loyal Samsung customer... Have 2 galaxy s2 phones ( for my kids) a Tab2 and just got the Note 10.1. I am even considering upgrading to the note II when it comes out. I am completely concerned about the quality of plastic that they are using in this phone and am reconsidering my loyalty.
Guess I have to take it back to sprint when I am close to their store to get anything done without having to give a credit card or be phone less for a week! What a pain in the arse! Should I un-root my phone before doing this to avoid the inevitable "warranty" - issue?
Are there others that have noticed these cracks and gotten any resolution from Samsung or their carriers?
Mine has a crack
sav_uk said:
Hi all, newbie here
Just received my shiny new S3 this morning and it's beautiful - haven't had a chance to power it up yet.
Thing is, I'm a complete OCD freak when it comes to my gadgets, and I've noticed that on each of the four corners of my handset (on the bezel) there are small lines that appear to be joinery spots, but I'm not quite sure. At first I thought it was a crack but then realised that there are small lines on each corner, which leads me to believe it is joinery and not cracks. The lines are not that visible but if you focus you can spot them.
Sorry to be so OCD but can anyone else confirm this?
Thank you
Click to expand...
Click to collapse
i was just wandering never dropped the phone so how could it break but i even saw it with a magnifying glass it is surely a crack
gotta complain samsung to use such a cheap quality product
Got my truesmart last week. 2nd day in the touchscreen stopped working. Shortly after the screen went all white and wouldn't work at all. Later that day the screen started working again but no touch screen.
Left it alone for a couple days. Started working again. Everything appears to be fine. Only thing I can think of is i accidentally wore it in the shower (I am used to wearing my casio watches in the shower) but it barely got wet as I took it off as soon as I realized. Though this shouldn't matter as the watch is supposed to be water proof/resistant.
I have emailed the service omate email address and have yet to receive any response.
OK. About the "waterproof" thing. IP67 is a static immersion test. This means it is gently put in a 1m deep tank that is already filled with room temp water. The water pressure at 1m is 1.4psi. This is about 1/20th the water pressure in most homes. Even running it under a tap exceeds 1.4psi.
Yep. Selling it as waterproof is very misleading IMO.
Sent from my GT-I9300 using xda app-developers app
It is and Sammy does it, so does Sony, Moto, pretty much the entire industry. Not saying it's right but at least Omate says they will warranty their stuff, nobody else does.
I love that logic
Sent from my SM-N900V using Tapatalk
Meanwhile i am still waiting for any reponse. Also had waterdamage only a few days after i got mine. Its super if omate give you warranty on this but it sucks to wait for many weeks to even get a response beside we will get back to you in the upcoming days...
Would be oke if they did but still waiting.
Good luck
hus3695 said:
I love that logic
Sent from my SM-N900V using Tapatalk
Click to expand...
Click to collapse
I'm not saying it's right but I've read countless posts by people giving Omate hell of the use of the term "waterproof" all the while doing it from or owning a device from a manufacturer that doesn't even have a liquid damage warranty.
Then there's the use of the term "waterproof". It's used only once in an image on the KS page yet water resistant is used something like twelve times.
I'm not saying there isn't some QC issues but when put into perspective Sammy would have told users "sucks to be you, go buy another one". That's what they did to me.
Omate got back to me.
They think its the battery not sitting correctly and have instructed me to open the back and put some tape or something on the inside to help the battery sit better.
They also said once they have repair centers set up in my country (Canada) that they will honor any warranty service.
I got a reply for Omate!
Only to bad its not what I hoped. Since I bought my Omate 2nd hand from a seller online they cant give me warranty. They also said they were clear about the avoid warranty with waterdamage.
Now its waiting time for me till they have a repaircenter.
Well, I too seem to have this issue... My screen is mostly white, but you can sort of see. Attached is picture of it. Also, my top right button doesn't work anymore. Could I have gotten water in it, maybe.. But I have not removed anything but the SIM card cover. I will be contacting OMATE, but have low hopes for resolution.