Help my coworker - Atrix 4G Q&A, Help & Troubleshooting

My coworker just get her first Android, she had an old Razr.
I was working the first time she asked me to show her how to work it and set up stuff. Today I asked if she got the hang of it yet , and she said no its locked and she cant use it and att couldent help her... Okay ..
So something about she had to use the sim that came with the phone. and now she cant get into the phone .
is there a motorolla activation password or something . The new sim is working in her old Razr for now.
Is there antyhing I can do to get her phone back working?
I think the phone is refurbished ,orderd online some where, dont understand whats so difficult and why a simple call to att didnt fix it.
but ill at least look at it for here tomorrow if u guys can give me some Atrix info

More info needed. Exactly what happens when the phone is turned on? Is it an AT&T phone?
Sent from my MB860 using xda premium

Its att she saying now it wont hold a charge ill look at it tomorrow so I can explain , shes not very computer smart
What password could she be talking about , ive never used a Sim card
Sent from my SPH-D710 using xda premium

this happen to my sister's phone. we just called AT&T and they had to reset the phone from their end. I honestly don't know what happened nor how it got to that point, but the AT&T rep I spoke with apparently knew exactly what to do.
I thought it was my sister trying to set a passcode on her phone but accidentally set a SIM passcode or something.
anyway, have her try this. see if it works.

Only pass codes she could have set are the SIM or the lock screen password I think. We'll better placed to help when you can give some accurate feedback as to exactly what the phone is, or is not doing.

Related

HW Lock? got from ebay

I just bought this Vibrant over ebay.
What sux is, the user is some what mislead prints.
Here is the case, phone is locked down. pattern lock down...
Factory Reset code does not work.
Hold Down Vol Down + Vol Up + Power Button, Release Power on Vibrant Logo show up. This procedure done so many times, did NOT work.
Does this mean I have a Hardware Lock? on this phone. (the phone shows July/17/2010)
Please tell me what options there are to solve this issue?
I like to use this phone on a prepaid sim. later get this sim unlock also.
Adb reboot recovery. You have to dl the android sdk first.
Sent from my SGH-T959 using XDA App
does this require, going in the device and enable debug? cause I can not even go in to Stock Recovery Mode. Stuck on the google account log in screen.
can you tell me how to get adb recovery to work?
thnx in advance.
Why does this post seem a little fishy to me? My instincts would lead me to think the phone isn't legit. You bought a phone off of Ebay, AND it came screen locked? Having sold many a phone on Ebay, I can tell you the first thing I do is wipe the phone and restore it to 100% stock. Receving one locked is alot more than "misleading", it just plain makes no sense. But I.m guessing you already know that. If it walks like a duck, and quack likes a duck....it's probably a stolen phone
Just sayin.....
Sent from my Vibrant via Xda App
yup
stolen phone
don't help
Why don't you email the seller and ask what the pattern was?
Sent from my SGH-T959
connnn said:
Why don't you email the seller and ask what the pattern was?
Sent from my SGH-T959
Click to expand...
Click to collapse
That would be too easy
Dipping it in acid unlocks it in sub seconds, if you use hot water it will take longer, but you will get an email confirmation of a full unlock.
flyingmedic said:
Why does this post seem a little fishy to me? My instincts would lead me to think the phone isn't legit. You bought a phone off of Ebay, AND it came screen locked? Having sold many a phone on Ebay, I can tell you the first thing I do is wipe the phone and restore it to 100% stock. Receving one locked is alot more than "misleading", it just plain makes no sense. But I.m guessing you already know that. If it walks like a duck, and quack likes a duck....it's probably a stolen phone
Just sayin.....
Sent from my Vibrant via Xda App
Click to expand...
Click to collapse
Tell you what, I actually got a hold of the Original owner of the phone, she was nice to add me to Authorized user, some hispanic lady. She gave up on the phone cause not what she exactly need. have no clue how to even use it correctly. Friend of her, sold it on ebay. I bought it, ever since been in touch with T-Mobile. Trying to get IMEI Unlock code!! still waiting...for that email...
do not bother, "there is app to get unlock code" I KNOW! there is!! I want to use it badly...Problem is, I am in a town where T-Mobile does NOT EXIST!! Only ATT. That is why, getting unlock code, so I can use it on ATT. Log in the phone, and Format with Custom ROMs.
This is my only choice now I have...suck aint it.
hydrogenman said:
yup
stolen phone
don't help
Click to expand...
Click to collapse
up to you, what you think. i got plenty of ways to prove the phone is legit. plus got tmobile and local police report ready file against the seller, if the phone is stolen property.
I handle every online shopping, like if the other end having a death wish to come.
when other play fair, I will too. if they decided something fishy, I will put a guillotine on them.
ekoandrew said:
up to you, what you think. i got plenty of ways to prove the phone is legit. plus got tmobile and local police report ready file against the seller, if the phone is stolen property.
I handle every online shopping, like if the other end having a death wish to come.
when other play fair, I will too. if they decided something fishy, I will put a guillotine on them.
Click to expand...
Click to collapse
Watch what you stick in the guillotine son......your whole story is just that, a story, and not a good one. now go play in traffic, you've been exposed.
ekoandrew said:
Tell you what, I actually got a hold of the Original owner of the phone, she was nice to add me to Authorized user, some hispanic lady. She gave up on the phone cause not what she exactly need. have no clue how to even use it correctly. Friend of her, sold it on ebay. I bought it, ever since been in touch with T-Mobile.
Click to expand...
Click to collapse
She sold you a hardware locked phone that's also pattern locked and you're okay with that? Why don't you demand your money back? How can you talk about how you would put the guillotine to a bad seller when that is exactly what you're dealing with?

[Q] im very sorry for all these questions, but.....

ok i have successfully rooted and s-offed my 3vo but that calling problem i have (error 16) so i called sprint and they asked me for alternative number i said no and they said its ok but they needed some personal info(im 13 and on my uncles plan)so i said i dont know as im on my uncles plan and she said ok and then she asked for name. i gave her my name and then she asked for my uncles name and i gave that to her and she said thats not what comes up so i said well i dont y and she said to go to sprint store and get them fixed. i cant go or take a chance of getting caught with s-off or root. ok so i was done with sprint. now i tried dialing ##72786# to reset hands free and hands free worked but still no calling. i tried ##3282# and reset profile and now i get verizon wireless wen i call .and now i did it again and sometimes i get sprint(mostly) and sometimes verizon.
im stuck and dont know what to do...should i talk to sprint again and hope the next person doesnt ask for info or is there a fix idk about...
thanks to whoever posts
I think you should flash a stock rom( rooted of course)...just tell your uncle that some of your friends also are having some issues with the particular phone and a new update simply needs to reset the phone by owner calling the representative. You don't need a another line..see other thread about what to say. This should be a no biggie. You are not lying and you are infact telling the truth.
life64x said:
I think you should flash a stock rom( rooted of course)...just tell your uncle that some of your friends also are having some issues with the particular phone and a new update simply needs to reset the phone by owner calling the representative. You don't need a another line..see other thread about what to say. This should be a no biggie. You are not lying and you are infact telling the truth.
Click to expand...
Click to collapse
its very funny for me when you said that just tell your uncle that friends having the same problem (thx anyways)but i kinda actually root and customize phones for him and he sells them on ebay etc... (im probally going to root his as he has one too) ... but is there a point to flash stock as i didnt debloat or anything just rooted and s-offed
No, if you do mods for your uncle..he should be responsible for it then. Reason for the stock rom was to make sure you did not get in trouble for rooting it. But it seems like no big then. Have him do it, simple as that.
I work at sprint. That just happens sometimes when the phone is reset .. make a call it will tell you to stay on the phone it then will connect you to a rep they'll reset a setting. And then you should be good.
Sent from my PG86100 using XDA App
life64x said:
No, if you do mods for your uncle..he should be responsible for it then. Reason for the stock rom was to make sure you did not get in trouble for rooting it. But it seems like no big then. Have him do it, simple as that.
Click to expand...
Click to collapse
no its my phone though and i need it and i was saying that he doesnt care that was my point and im trying to fix it with costing him
It doesn't cost anything to reset the phone.
Ok here is what you do, just log on to his sprint account online. Take one of the other phones and put it on your line, any sprint phone will do as long as it isnt activated at the time. Once you have swapped the phones online just wait 5 minutes and swap the 3VO back to the line, presto you are done, just make sure both phones are off when you do this. Once you have swapped the 3VO back to the account wait 5 mins then boot it up, it will go to the activation and presto it will be all set to go.
life64x said:
It doesn't cost anything to reset the phone.
Click to expand...
Click to collapse
get a new one i meant which i doubt is going to happen but i just dont feel like telling anyone and dealing it with my self
I had the same problem, after flashing no calls or texts would go through. I called Sprint, gave them the error code (from failed text msg) and she asked me to remove the battery give her the ID code on the back of the phone and she had it working by the time I booted up. I did not offer any reasons for the problem and she did not ask, I really couldn't have been easier.
I had the same problem at first and I've had 3 different solutions.
1. Update profile and PRL (seems unnecessary but its worked for multiple ppl)
2*. Download MSL Reader. Once you have your MSL go to dialer and enter ##yourmsl#. That will being up EPST. Select edit. Change YOUR number (top one) to 000000000 and leave the MSID. Reboot. Allow hands free activation to go through. If it takes longer than 5 mins hit cancel and go back to EPST (##yourmsl#) and change the string of 0's to your number. Reboot.
3. Call sprint and tell them you have error code 8 or 16 when trying to make a call. That tells them they need to reset your phone.
Via TT

Please Help - Rezound won't activate

I purchased a used Rezound off of E-Bay - probably my first mistake. I want to use it to replace my Galaxy Nexus. I got a new sim card from Verizon and have been trying to activate the phone. I called Verizon and everything is correct in the system (the sim card and phone are married in the system). Once I power up the phone to activate, it sits at the activation screen.
Any ideas on what to try? Verizon seems to think I bought a dead phone... I thought I was getting a pretty good deal - good seller ratings on other phones... etc.
Thanks for any help.
bu_terrier said:
I purchased a used Rezound off of E-Bay - probably my first mistake. I want to use it to replace my Galaxy Nexus. I got a new sim card from Verizon and have been trying to activate the phone. I called Verizon and everything is correct in the system (the sim card and phone are married in the system). Once I power up the phone to activate, it sits at the activation screen.
Any ideas on what to try? Verizon seems to think I bought a dead phone... I thought I was getting a pretty good deal - good seller ratings on other phones... etc.
Thanks for any help.
Click to expand...
Click to collapse
if it's a good seller ui should be able to exchange it maybe?
unfortunately i got mine second hand, and i am having blue screen flickers, not sure what to do, i have an upgrade but im not gunna waste it on a phone i already bought..
First, look and make sure the SIM card you bought isn't a Verizon/Vodaphone SIM but that it is a 4G LTE card, it will say it right on the card, if it is, go to myverizon.com, sign in, and reactivate your old phone, sign out, sign back in and reactivate the Rezound, make sure you enter the MEID correctly, and the 4G LTE card serial number correctly. Reinsert the card in your phone, put the battery back in, and, Please make sure you put the back cover back on the phone, it's required for reception on our phones, and let it boot up, it should activate automatically.
Sent from my ADR6425LVW using XDA App
i don't know but since it is such a new phone it should be under warranty, take it to a verizon store and see if they can order you a new one?
Bad esn which means the phone is black listed they won't activate it unless the existing bill is paid.
Sent from my ADR6425LVW using xda premium
Whoever owned it before you never paid their phone bill. Unless it's a bad SIM which I have gotten one bad SIM for my LTE broadband card.
Sent from my ADR6425LVW using xda premium
mpoly112 said:
First, look and make sure the SIM card you bought isn't a Verizon/Vodaphone SIM but that it is a 4G LTE card, it will say it right on the card, if it is, go to myverizon.com, sign in, and reactivate your old phone, sign out, sign back in and reactivate the Rezound, make sure you enter the MEID correctly, and the 4G LTE card serial number correctly. Reinsert the card in your phone, put the battery back in, and, Please make sure you put the back cover back on the phone, it's required for reception on our phones, and let it boot up, it should activate automatically.
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
Thanks for the help. I can't reactivate in myverizon because it says that the Rezound is pending. I'll try it if I can get the pending removed.
Thanks again.
bu_terrier said:
Thanks for the help. I can't reactivate in myverizon because it says that the Rezound is pending. I'll try it if I can get the pending removed.
Thanks again.
Click to expand...
Click to collapse
If you reactivate an old device, it should kick that pending out. Try it if you haven't already.
Sent from my ADR6425LVW using XDA App
I got the sim card for the Rezound at a Verizon Corp store. I was told by Verizon tech support that the verizon server is waiting for a response from my phone. I think he said a haul response or something like that. The tech said he could see the first responses from the phone but it wasn't going any further in the activation process.
How would I know if the ESN is black listed?
How would I reactivate the old phone? Would I need to go and get a different sim card? I had to get a different sim card because the Galaxy Nexus sim card is a different size than the Rezound sim card.
Thanks for all the help.
I had the same problem stuck at activation screen for about 45 mintues, did a battery pull and restarted and all was good to go......
Viper
andybones said:
if it's a good seller ui should be able to exchange it maybe?
unfortunately i got mine second hand, and i am having blue screen flickers, not sure what to do, i have an upgrade but im not gunna waste it on a phone i already bought..
Click to expand...
Click to collapse
I thought that blue screen flicker was an artifact caused by the iCs leak and not a hardware defect.
Sent from my HTC Rezound
couchmonkey said:
i don't know but since it is such a new phone it should be under warranty, take it to a verizon store and see if they can order you a new one?
Click to expand...
Click to collapse
you can't do this. I've tried lol.
---------- Post added at 09:40 PM ---------- Previous post was at 09:40 PM ----------
icy1899 said:
I thought that blue screen flicker was an artifact caused by the iCs leak and not a hardware defect.
Sent from my HTC Rezound
Click to expand...
Click to collapse
I thought it was ICS as well. but I'm on GB and I get it randomly
When your logged in to your account, on your home page which is the page it displays when you sign in, scroll down, under device it will have an option to change device. If it's the right SIM card, you won't have any problem with trying to reactivate it, after you deactivate it by switching back and forth, I've done it a dozen times. Doesn't sound like a bad phone, I mean stolen or a bad esn, or the tech would have told you, it just sounds like a hiccup during activation. **** when you reactivate the Nexus, use the card that came with it, not the new one! Then reactivate your Rez with the new card
Sent from my ADR6425LVW using XDA App
I bought mine new, i did have trouble activating at first, but i did reboot n it finally did, and theres a site u can search for that tells u if ur esn number is blacklisted or not
Be aware that you have to have 4G service to activate the 4G devices. When I got mine new it was when the nationwide 4G outage was going on and it wouldn't activate until it was back up. Make sure it's not set to CDMA only and that mobile network is turned on.
mpoly112 said:
When your logged in to your account, on your home page which is the page it displays when you sign in, scroll down, under device it will have an option to change device. If it's the right SIM card, you won't have any problem with trying to reactivate it, after you deactivate it by switching back and forth, I've done it a dozen times. Doesn't sound like a bad phone, I mean stolen or a bad esn, or the tech would have told you, it just sounds like a hiccup during activation. **** when you reactivate the Nexus, use the card that came with it, not the new one! Then reactivate your Rez with the new card
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
When I log in, I can see the link to activate or switch devices. My phone and number are grayed out with a "pending" status. Not sure how to get the pending status removed to reactivate the Nexus. Thanks again for all the help.
OLDsJUNKIE said:
Be aware that you have to have 4G service to activate the 4G devices. When I got mine new it was when the nationwide 4G outage was going on and it wouldn't activate until it was back up. Make sure it's not set to CDMA only and that mobile network is turned on.
Click to expand...
Click to collapse
Not trying to argue with you at all man, but it will still activate in a 3G coverage area, and you're right to make sure the mobile network is turned on. I am a recently former VZW sales rep and Tech specialist, I market transferred and after waiting six months for my transfer to be approved, getting replies that they are working on it, I jumped ship. The outage may have been what messed with your case, but 4G devices can be 100% be activated in a 3G area.
Sent from my Infriggin-credible Ineffibalissed Mik-modded Rezound!
bu_terrier said:
When I log in, I can see the link to activate or switch devices. My phone and number are grayed out with a "pending" status. Not sure how to get the pending status removed to reactivate the Nexus. Thanks again for all the help.
Click to expand...
Click to collapse
Maybe make that call back to Tech support so they can remove the pending status, ask them to reactivate the Nexus and then try activating the Rezound again. But let them enter everything, and stay on the phone with them til it's up and running
Sent from my Infriggin-credible Ineffibalissed Mik-modded Rezound!
mpoly112 said:
Not trying to argue with you at all man, but it will still activate in a 3G coverage area, and you're right to make sure the mobile network is turned on. I am a recently former VZW sales rep and Tech specialist, I market transferred and after waiting six months for my transfer to be approved, getting replies that they are working on it, I jumped ship. The outage may have been what messed with your case, but 4G devices can be 100% be activated in a 3G area.
Sent from my Infriggin-credible Ineffibalissed Mik-modded Rezound!
Click to expand...
Click to collapse
This is good to know! The VZW rep told me they had to have 4G to activate. I told him that was the dumbest thing I had ever heard. So I just left with it not activated and my Incredible not working either. Nitwit. ;-)
I was on my eris tlkn to verizon tryin to activate my rezound, and it didnt activate til i got off the phone wit em

No signal

this morning i woke up and tried to send a picture message. my phone rebooted and i got a message on the lock screen saying "No Signal Limited Service" i was running bulletproof 2.4.2 and the faux kernel. ive tried reflashing rom and kernel but i still keep getting the same message. any ideas on what i can do? been phone-less all day
Have you tried flashing another rom? Anyone around you have tmobile?
Sent from my HTC Amaze 4G using Tapatalk
yeah flashed another one. just got back from tmo and got a new sim, still not working. no one has tmobile around me.
this happened to me too, i called tmobile and told them my phone would not get any signal, they told me to read off the numbers from the sim card and i did, i turned it on and started working again.
alobear said:
this happened to me too, i called tmobile and told them my phone would not get any signal, they told me to read off the numbers from the sim card and i did, i turned it on and started working again.
Click to expand...
Click to collapse
where you rooted when this happened?
bought off craigs and i just got off of the phone with tmobile and they said the imei number is blocked and that the original owner needs to pay the insurance fee of $15 so im pretty much screwed.
Blacklisted phone....one of the few reasons I am skeptical about dealing with phones off Craigslist.
Sorry man
Sent from my HTC_Amaze_4G using Tapatalk
yeah dunno what to do. insurance let me file a claim cause i said my phone got stolen. i called the dude's number who i bought it from and i guess his phone is disconnected. ill give it a week and see if maybe hes just late on a payment.
this happened to me the other day with clist if worst comes to worst you have to unlock and sell as a at&t phone tmobile doesnt help much
so it wont be blacklisted on at&t? i have a friend at t-mobile and im going to talk to her to see if they can do anything at the store. ive bought 8 other phones from craigs before and never had any problems. i never thought they could completely block service from a phone.

PUK code is locked

I upgraded my Dad to a One X a few weeks ago. Today he tells me about some sim message and then he said he couldn't make calls anymore.
Sure enough the home screen says the PUK Code is locked. Att tries to tell me that i can happen due to a variety of things yet they can't explain what these variety of things are so I tell the cs person to send me to tech support.
In the mean time I pop the sim out, replace it and restart the phone. Looks like he's back in business.
The tech support guy was kind of a **** and suggesting that my dad might have tried putting a tmobile sim or something in. My dad doesn't even know what a sim card is nor does he have the tool to do this.
Did ATT just improperly seat the sim when they shipped it to us? What else causes this?
I saw this problem before when buying phones off of ebay. (Unlocked / rooted)
Sent from my Nexus 4 using xda premium
mellowdev said:
I saw this problem before when buying phones off of ebay. (Unlocked / rooted)
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I bought it new online directly from ATT
RobbieRobski said:
I bought it new online directly from ATT
Click to expand...
Click to collapse
This comes from someone trying to change the sim password which is not for the user to change. You can get the code from the website or from a tech that knows what he is talking about. I saw it often when I worked for them.
Wayne Tech S-III
I understand it comes from someone entering the wrong code. We're dealing with my dad here. Has no idea WTF this code is in the first place, obviously didn't see or understand the error and just wanted to dial someones number.
This just shouldn't happen.
Today he had no service again because it said the sim was missing. Going to return this phone.
It's a bummer because I know generally its a good device, friend has one with no problebs. But if my dad is going get frustrated (and rightly so) every day because the damn sim keeps coming loose, I don't' have the patience to deal with that.
*sigh*
Sent from my Nexus 4 using xda premium

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