OK so my friend dropped her sgs 2 today. Now the screen won't work
It won't power on and can't access download and recovery modes. Would a USB jig help at all or is she a paperwieght?
Didn't think that it might be because the screen is dead?
Sent from my GT-P7510
thteddieboii said:
OK so my friend dropped her sgs 2 today. Now the screen won't work
It won't power on and can't access download and recovery modes. Would a USB jig help at all or is she a paperwieght?
Click to expand...
Click to collapse
if the screen is not working, it can be replaced.. jig would not help if the problem is with the screen..still the phone is under warranty?
Swyped from: GT-I9100
Sent using: XDA Premium App
Thanks guys
Thinking it might be the screen cause it does warm up when it charges..
Guess its not the screen! Doesnt make any sounds whatsoever.. just heats up during charging thats it.. can i save this phone or is she dead? picking it up today or tommorow to see if i can fix it.
cheers for helping guys xD.
Same issue from a lend out phone at JB Hifi
Having the same issue only the phone is a spare lend out phone from JB Hifi while my SGS2 i9100T, which I purchased about a week ago brand new, is in for a screen assessment (bad blue tint) just so I can get a refund. I powered up the lend out phone no problems, worked for a while then stopped working, won't power up or anything. Download, recovery, usb jig, battery out 5 mins, battery charged seperately in charger, phone is dead.
Shame on you JB Hifi Canberra!
Shades of **** Smith's new *coughsReturneDcoughs* external hard drives
Wish I had a fix for you Unfortunately, given it's a loan phone, you're a bit limited so far as flashing something else goes (I wouldn't risk it, put it that way).
Slither2006 said:
Having the same issue only the phone is a spare lend out phone from JB Hifi while my SGS2 i9100T, which I purchased about a week ago brand new, is in for a screen assessment (bad blue tint) just so I can get a refund. I powered up the lend out phone no problems, worked for a while then stopped working, won't power up or anything. Download, recovery, usb jig, battery out 5 mins, battery charged seperately in charger, phone is dead.
Shame on you JB Hifi Canberra!
Click to expand...
Click to collapse
It could be a problem with a faulty SD card - Remove it and try and switch on.
It could be a problem with the screen - If any of the key-lights come on, then that is likely the problem.
It could be a problem with a very flat battery - I had this problem with an old HTC. The solution was to remove the battery, plug in the phone to the charger (not USB to computer), leave it for a couple of minutes, plug in the battery and leave for a couple of hours. Finally try and power it on.
MistahBungle said:
Shades of **** Smith's new *coughsReturneDcoughs* external hard drives
Wish I had a fix for you Unfortunately, given it's a loan phone, you're a bit limited so far as flashing something else goes (I wouldn't risk it, put it that way).
Click to expand...
Click to collapse
Turned out that the "loan phone" they gave me was a returned faulty phone from a previous customer. They gave it to me simply to shut me up!!! I came back the next morning and confronted them and they gave me a motorola defy loan phone????!!!!! I swear they will bend over backwards to avoid having to refund a phone. He asked another sales person why it was returned and was told that the phone was randomly powering down!!!!!! I asked them what happened regarding the previous customer and the store person said JB lost that claim and had to give in to the customers request(whatever that was). That gives me evidence that a refund at JB may exist?
Yeah ? That's disgraceful And Australian retailers honestly wonder why Australian consumers avoid buying from them at every possible opportunity. There's one more reason right there.
**** em. If a phone starts playing up badly within a week like that, the retailer should replace it no questions asked. At the end of the day they're going to be reimbursed by Samsung, them doing the right thing like that just saves you the grief of having to go thru hoops with Samsung.
And given they couldn't/wouldn't do that with you in the first instance, I'd demand a "decent" lend phone i.e a brand new SGS2 (which they should have given you in the first place). If they refuse to play ball, make a scene in front of other customers. Get management involved. Threaten them with consumer affairs, etc.
Slither2006 said:
Turned out that the "loan phone" they gave me was a returned faulty phone from a previous customer. They gave it to me simply to shut me up!!! I came back the next morning and confronted them and they gave me a motorola defy loan phone????!!!!! I swear they will bend over backwards to avoid having to refund a phone. He asked another sales person why it was returned and was told that the phone was randomly powering down!!!!!! I asked them what happened regarding the previous customer and the store person said JB lost that claim and had to give in to the customers request(whatever that was). That gives me evidence that a refund at JB may exist?
Click to expand...
Click to collapse
I have a similar issue
Hello, Im not sure if i am having the excact same issue, but this thread seemed similar to what im expereincing.
i bought a S2 6 days ago, reached into my pocket today to find my Display wont turn on.
did some standard stuff, power cycled.
removed the battery, soft and hard reset.
i got the screen to work for a second when i booted into download mode and it prompted to confirm this is what i wanted to do, but otherwsie the screen seems dead. when i power it on, nothing happenson the screen.
did i somehow like turn my brightness to 0? or like turn off the display?
i dunno i just upgraded from a Galaxy Spica, so im not super familiar with the handset yet.
any help would be greatly appreciated.
dpaterso said:
Hello, Im not sure if i am having the excact same issue, but this thread seemed similar to what im expereincing.
i bought a S2 6 days ago, reached into my pocket today to find my Display wont turn on.
did some standard stuff, power cycled.
removed the battery, soft and hard reset.
i got the screen to work for a second when i booted into download mode and it prompted to confirm this is what i wanted to do, but otherwsie the screen seems dead. when i power it on, nothing happenson the screen.
did i somehow like turn my brightness to 0? or like turn off the display?
i dunno i just upgraded from a Galaxy Spica, so im not super familiar with the handset yet.
any help would be greatly appreciated.
Click to expand...
Click to collapse
if you can get into download mode, then flash stock fw using odin.. otherwise go to service center...
hope you have warranty..
Swyped from: GT-I9100
Sent using: XDA Premium App
Related
Hi well my phone randomly did this earlyer.
Got home, started making the sound when you plug the charger in constantly, even when the charge was plugged in and taken out again.
Turned it off to restart it and then a battery sign appeared on the screen alternating with a flashing tempreture sign and a warning triangle.
My phone wouldn't turn on again. Took the battery out again and then all my phone would do is put a circle sign on the srceen then a battery, still wouldn't turn on.
My phone randomly turned on 10 minutes later. But still made the battery sound just nowhere near as often.
Phoned orange up to get a replacement, and she told me she would arrange one the next day, she then said there was a problem with replacing them as there is a problem with all galaxy s2's.. or theres a problem with all the galaxy s2 replacements, one of the two.
So..what could be the problem with mine? and is it common?
hotur said:
Hi well my phone randomly did this earlyer.
Got home, started making the sound when you plug the charger in constantly, even when the charge was plugged in and taken out again.
Turned it off to restart it and then a battery sign appeared on the screen alternating with a flashing tempreture sign and a warning triangle.
My phone wouldn't turn on again. Took the battery out again and then all my phone would do is put a circle sign on the srceen then a battery, still wouldn't turn on.
My phone randomly turned on 10 minutes later. But still made the battery sound just nowhere near as often.
Phoned orange up to get a replacement, and she told me she would arrange one the next day, she then said there was a problem with replacing them as there is a problem with all galaxy s2's.. or theres a problem with all the galaxy s2 replacements, one of the two.
So..what could be the problem with mine? and is it common?
Click to expand...
Click to collapse
Samsung just fixed mine for this same problem. Its a problem with the USB host. Basically bit of dust or moisture gets inside the charging port. They will fix it if you take it for repair, or you can do it yourself, if you search on this board you'll find out how.
Mine has now broke a 2nd time though since getting it back a week ago, as mine now wont turn on at all...
These phone makers should give up, or maybe i'm just unlucky.
Never seen this issue on my S2 which I have been using since August last year. I can't see the replacement having the same issue. Fingers crossed.
TommyUnderwear said:
Never seen this issue on my S2 which I have been using since August last year. I can't see the replacement having the same issue. Fingers crossed.
Click to expand...
Click to collapse
Its a very common problem. All over the web.
Ah I'm glad about that, this is my second galaxy s2 and I only got it in like September last year, so thought she wasn't going to give me a replacement then lol. I swear these are poor build quality... my last one had poor problems such as the screen not being level (Glass sticking up at left side) and problems like that which is just poor lol. Love the phone however...
Build quality seems to be very poor of these phones, which is ashame, because the phone itself is really really good. Like I say common problem, they will fix it.
Ah cheers, will try to go through Orange when they phone me back tomorrow as I dropped mine a while ago and it's got a rough bit on the corner so I'd prefer a nice new one
My build quality is fine and few users report your problems out of the millions sold .
Dust or moisture in any USB port can cause problems .
jje
hotur said:
Hi well my phone randomly did this earlyer.
Got home, started making the sound when you plug the charger in constantly, even when the charge was plugged in and taken out again.
Turned it off to restart it and then a battery sign appeared on the screen alternating with a flashing tempreture sign and a warning triangle.
My phone wouldn't turn on again. Took the battery out again and then all my phone would do is put a circle sign on the srceen then a battery, still wouldn't turn on.
My phone randomly turned on 10 minutes later. But still made the battery sound just nowhere near as often.
Phoned orange up to get a replacement, and she told me she would arrange one the next day, she then said there was a problem with replacing them as there is a problem with all galaxy s2's.. or theres a problem with all the galaxy s2 replacements, one of the two.
So..what could be the problem with mine? and is it common?
Click to expand...
Click to collapse
Mine started doing the same after less than a month, would make the charge dis-charge sound constantly and I couldn't turn the phone off as it would turn back on.
cleaning out the charging port temporary fixed the problem, but after a few weeks it started happening again.
I brought my phone on 12 Nov 2011 and I returned it to Amazon UK on 23rd January 2012 using Amazons extended return policy around the Christmas period.
I have had the replacement for getting on 3weeks now and this phone has been okay and I have noticed that the battery life is quite a bit better than the other one was.
I did contact samsung before returning it to Amazon but got a useless reply.
Customer reference number: xxxx
Email response ID: xxxxx
Please quote your customer reference number when contacting Samsung
Dear Mark,
Thank you for contacting Samsung and I have pleasure in providing the following assistance.
We are sorry to hear about the issue you are experiencing with your handset. Issues like these often occur when the firmware on the device is in of being updated. If you download and install our Samsung Kies software on to your computer, then connect the handset via a USB data cable, the Kies software will then provide any necessary updates for the handset. This should resolve the issue you are experiencing. We have provided a link below to our Samsung Kies download page.
http://www.samsung.com/uk/support/m...softwaremanual.do?page=MOBILE.SOFTWARE.MANUAL
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards
Steven
Online Support Team
SAMSUNG Customer Support Centre
Need to contact the Samsung Customer Support Centre?
Click to expand...
Click to collapse
Had the same a couple of times, blowing and pulling the charger jack towards the screen does the trick for me.
Hi i too has the same problem. I checked with local samsung service center and they informed that there is some water spots in board and for this we need to replace board and display.
Is it true?
Can anyone help me!!
As in really bricked.
It was working all day, used it as a sat nav on the way home from work, when I got home took it out my pocket and tried to turn it on. Nothing, the notification LED was pulsing white but no reaction from the screen or capacitive buttons.
Pulled battery, plugged back in with no reaction. Tried another battery, nothing. Plugged in, nothing.
It's still within warranty so I've arranged for samsung to fix it, which they are happy to do. Only problem is, is the flash counter is probably > 100 and I have no way of resetting it.
1/ Considering I get no reaction from the phone at all, I'm guessing a jig is no good to me.
2/ Are samsung likely to notice or care that it is currently running CM 10 (probably yesterdays or the day befores nightly)
So is the device completely non responsive?? If so then Samsung will just wipe and flash the device in whatever way they do so. I really wouldn't worry about the flash counter buddy
Sent from my GT-I9300 using xda premium
dervish666 said:
As in really bricked.
It was working all day, used it as a sat nav on the way home from work, when I got home took it out my pocket and tried to turn it on. Nothing, the notification LED was pulsing white but no reaction from the screen or capacitive buttons.
Pulled battery, plugged back in with no reaction. Tried another battery, nothing. Plugged in, nothing.
It's still within warranty so I've arranged for samsung to fix it, which they are happy to do. Only problem is, is the flash counter is probably > 100 and I have no way of resetting it.
1/ Considering I get no reaction from the phone at all, I'm guessing a jig is no good to me.
2/ Are samsung likely to notice or care that it is currently running CM 10 (probably yesterdays or the day befores nightly)
Click to expand...
Click to collapse
1. A jig may still work and probably worth the little money trying.
2. Samsung will care and generally won't help you if you flashed a custom rom....unless you get someone who doesn't know what they are doing....which is very possible. At worse they will send your phone back as they received it.
Let us know how things go on.
Tufftoad said:
1. A jig may still work and probably worth the little money trying.
2. Samsung will care and generally won't help you if you flashed a custom rom....unless you get someone who doesn't know what they are doing....which is very possible. At worse they will send your phone back as they received it.
Let us know how things go on.
Click to expand...
Click to collapse
Thanks, I was going to go and buy the bits to make one, but found one on ebay for 99p so I'll try that.
I'm not too fussed if samsung notice and refuse to fix it, it is possible that it was something I have done to it has borked it, even though I hadn't flashed anything new for a couple of days. Besides, I knew that rooting and flashing invalidates the warranty, for good reason, they are perfectly in their rights to refuse. If they tell me it will be a charge to fix it I will pay it (as long as it's not too extortionate).
Guys I owned a Galaxy SIII white GT-19300... had it for 3-4 months, bought it brand new. used really carefully, only had one or two falls that's it.
Finally it decided to crap all of a sudden like it had a silent heart attack, just a couple of hours ago. It wasn't charging or was in process of updating or anything. Just that I was sitting and having a sms conversation where in the middle it just won't budge at all. It just went completely pulseless.
These are the symptoms:
-No display
-Won't power up by any means
-No charging light
-No sign of booting up
What I tried:
-Hard reset
-Remove SIM and SD card, still no activity
-Swapped battery of working S3
What should be the next step?. Thankfully warranty period hasn't elapsed yet.
How should I approach now?. Will the warranty company replace the set or more likely create some unsolvable obstacles, like them assuming fall or label the phone rooted etc?
Thanks for your time
saadxe said:
Guys I owned a Galaxy SIII white GT-19300... had it for 3-4 months, bought it brand new. used really carefully, only had one or two falls that's it.
Finally it decided to crap all of a sudden like it had a silent heart attack, just a couple of hours ago. It wasn't charging or was in process of updating or anything. Just that I was sitting and having a sms conversation where in the middle it just won't budge at all. It just went completely pulseless.
These are the symptoms:
-No display
-Won't power up by any means
-No charging light
-No sign of booting up
What I tried:
-Hard reset
-Remove SIM and SD card, still no activity
-Swapped battery of working S3
What should be the next step?. Thankfully warranty period hasn't elapsed yet.
How should I approach now?. Will the warranty company replace the set or more likely create some unsolvable obstacles, like them assuming fall or label the phone rooted etc?
Thanks for your time
Click to expand...
Click to collapse
Warrant may be void if its rooted or custom rom or modified status or rom counter above zero .
No way to reset those on a non booting phone .
Dropped damage incurred again who knows until they take the phone apart .
jje
JJEgan said:
Warrant may be void if its rooted or custom rom or modified status or rom counter above zero .
No way to reset those on a non booting phone .
Click to expand...
Click to collapse
If the phone's truly hard-bricked, there's no way the service center would be able to discern that. Dead is dead.
Agreed, if the phone is truly dead no one in the sammy repair could able to detect that.
Sent from my GT-I9300
I'm sorry but I have to disagree, just because the power port has died, by no means means the memory/storage, or anything else for that matter really is down.. (not that it'll come up, just making a point)
it sounds like you really did everything right to troubleshoot it huh.. well let me just throw a few things out, you probably didnt, but hopefully did overlook..
the cord you're trying to charge it with, could it be not working/charging it?
have you tried another cord, or maybe even a USB cord? was it plugged in when it died? some low quality/defective cords can have some weird effects on phones, like less responsive digitizers, or even short out a phone
did you have any custom CPU settings? over/under clock/volt? had you played with you min/max CPU settings?
it doesn't turn on, did you determin this by seeing no display? seeing if there's any hapticfeedback, or even calling it from another phone and seeing if it rings on the callers side.
I know it seems silly but I'm just throwing out things from personal expirence ..
so now your phone really is dead, well having it under warrenty is great. having worked at an AT&T corporate retailer, I can tell you what happens on our side when you bring in a damaged phone.. well try it ourselves, well ask what happened, if you don't know well ask things like, 'did you drop it', 'or it was in contact with water'. (were actually required to ask, since these things aren't covered under warranty. which let me say, is so broken that we push the extended warranty on you, because it covers basically nothing.. we have a quota that says we need to sell X amount of a list of product/services each month.. but I digress).. anyway, once you tell us it just died out of nowhere we take your phone, put it in an envelope and ship it back to the manufacturer. in the mean time well offer you a loaner phone if you need one (just whatever we have on hand at the time, usually phones we get from trade-ins) (you keep your battery and sim) , and we put a 50 dollar hold on your card (yes on a creditcard, not your account) until your phone comes back in and we get our loaner phone. they'll send you a phone back to us, not yours, usually a refurbished version, then we call you and let you know your phones ready.
NEVER have I ever seen or heard anything ever of checking for root. most of our reps don't even know what that is.. once we submit a replacement form, the new phone is on transit to our shop usually by the next day (meaning they send out the replacement before they get the one we sent).
my advice is once you're sure the phone is dead, take it in to your retailer, tell them it died out of nowhere while you were texting, and it won't turn back on. you don't need to go into anymore detail than that..
clearly I have a problem with rambling this morning haha so ill stop talking there. if you have anymore questions tho, ill be happy to answer. goodluck!
Sent from my GT-I9300 using xda app-developers app
soraxd said:
I'm sorry but I have to disagree, just because the power port has died, by no means means the memory/storage, or anything else for that matter really is down.. (not that it'll come up, just making a point)
it sounds like you really did everything right to troubleshoot it huh.. well let me just throw a few things out, you probably didnt, but hopefully did overlook..
the cord you're trying to charge it with, could it be not working/charging it?
have you tried another cord, or maybe even a USB cord? was it plugged in when it died? some low quality/defective cords can have some weird effects on phones, like less responsive digitizers, or even short out a phone
Click to expand...
Click to collapse
Didn't mention it. I underwent much thoroughly then what I typed.. Yup tried 3 different cables, couple of chargers, usb cable.
And no it really wasn't plugged in. I really was expecting a sms at that time, when it took too long, I took it out from the pocket and voila DEAD!
soraxd said:
did you have any custom CPU settings? over/under clock/volt? had you played with you min/max CPU settings?
Click to expand...
Click to collapse
No didn't.. was too scared to try that!
soraxd said:
it doesn't turn on, did you determin this by seeing no display? seeing if there's any hapticfeedback, or even calling it from another phone and seeing if it rings on the callers side.
Click to expand...
Click to collapse
Tried everything you mentioned and even more then that!
yup lifeless like a brick.
** By the way an incidental finding found before claiming warranty. While having the battery in the phone. It was still warm. Removed it. Became cooler, upon reinstall, it became warm again. What gives??!
It's more like a phone in coma!
soraxd said:
I know it seems silly but I'm just throwing out things from personal expirence ..
so now your phone really is dead, well having it under warrenty is great. having worked at an AT&T corporate retailer, I can tell you what happens on our side when you bring in a damaged phone.. well try it ourselves, well ask what happened, if you don't know well ask things like, 'did you drop it', 'or it was in contact with water'. (were actually required to ask, since these things aren't covered under warranty. which let me say, is so broken that we push the extended warranty on you, because it covers basically nothing.. we have a quota that says we need to sell X amount of a list of product/services each month.. but I digress).. anyway, once you tell us it just died out of nowhere we take your phone, put it in an envelope and ship it back to the manufacturer. in the mean time well offer you a loaner phone if you need one (just whatever we have on hand at the time, usually phones we get from trade-ins) (you keep your battery and sim) , and we put a 50 dollar hold on your card (yes on a creditcard, not your account) until your phone comes back in and we get our loaner phone. they'll send you a phone back to us, not yours, usually a refurbished version, then we call you and let you know your phones ready.
NEVER have I ever seen or heard anything ever of checking for root. most of our reps don't even know what that is.. once we submit a replacement form, the new phone is on transit to our shop usually by the next day (meaning they send out the replacement before they get the one we sent).
my advice is once you're sure the phone is dead, take it in to your retailer, tell them it died out of nowhere while you were texting, and it won't turn back on. you don't need to go into anymore detail than that..
clearly I have a problem with rambling this morning haha so ill stop talking there. if you have anymore questions tho, ill be happy to answer. goodluck!
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the detailed reply man, really appreciated. Especially since I was already trying to read the minds of these warranty dealers!
So just a while ago I gave it in for warranty. I was adamant of it going dead while I was doing an sms (although true!).. just said no to whatever cause they tried to find (wasn't any, honest!). They were pressing me though for the graze it got (a month ago).. I said 90% of the phones are scratched, and how many do die? He went okay we'll see then, 'yeah you are right we buy that, most that gets damaged from a fall is a phone with shattered screen!"'. Next question, the tricky one!. Did you modify/update software?
I was like, I keep my phones as stock and was totally acting alien to terms like 'rooting' 'firmware' 'kernel' etc (not being honest, but i'm sure that's not the cause)
He was like okay hand it over, we'll do the rest!
Hopefully they don't ever get to revive the mobo or i'm screwed for real!
my phone just died after flashing morfic A10 kernel. i am running stock rooted rom and the best part my sgs 3 was bought 11/18/12 from target, cant go to download mode, cant go to recovery i even tried adb recovery and download mode hoping to turn on nada, charge for an hour no led flashing. my sgs3 totally dead. called target and they said just bring it and they will replace it with new one if the phone wont turn on. is that mean i will be okay even my phone is rooted?
UPDATE:
Thank God.. got my SIII fixed in warranty, now it's back to life!
Just had a motherboard replacement, no further details given.
Hence kind of proven!:
if the phone is truly dead no one in the sammy repair could able to detect that.
Click to expand...
Click to collapse
I know this thread had been on here already and i look for help but still found no resolution to the problems. So Please i am bringing it up again to see if any help can be offered again.
This started back in April, my phone suddenly stopped charging one day from any outlet, charger and even through the computer. There are times it charge but very slow and other times it won't charge at all. I have tried new chargers, batteries, outlets, rebooted and even had new roms in there. All did not do anything to help. I purchased this phone from Expansys- USA. The warranty was still good so I sent it in. The wait time was 6-8 weeks.
Those bastards at Samsung made me wait 3 months and I barely got it back this week. After 3 GODDAMN months in repair, it came back in no better condition than when it left. WTFFFF!!!!!
Now I am extremely angry for wasting my time like that. Since it came back, i have more problems than when it left. The phone now does not recognize any charger other than the Samsung Official charger. It will only light up the charging symbol from a Samsung charger or when i plugged into a computer. Other than that it won't recognize any other charger. Now the first day i got it back, it charged fine. Then a few hours later, the same problem surfaced and now i am back at square one.
Please help me, this is really frustrating and i have not found any solution anywhere on this forum or other sites. Even Samsung didn't do jack for me. Now my only options left are to get a new phone (which i do not want to) or replace the USB ports, and I am not even sure if it is the USB ports.
PLEASE HELPPPPP!!!
It is sad to hear that your S3 is not working, nevertheless be careful with what language you are using .
maybe this will help: https://www.google.com/search?q=S3+...xda&rls=com.microsoft:en-US:{referrer:source} ??
you could try to get back to the service centre?
otherwise, if you are not satisfied with Samsung buy another phone...
get a short, thick charging lead, this solved my charging issues.
Sent via TCP/IP
Thanks, but the service center is in the UK for international S3 and i have no contacts with them. Expansys USA won't give me any info.
Try use another cable, i encountered the same problem, i changed 3 charger but my problem was cable.
Okay thanks for reassuring me that warranties are not only carp in my country. Maybe your port need cleaning, also does your phone enter driving mode at random? As I had a similar issue.
Sent from my GT-I9300 using xda app-developers app
Problems with electronic items aren't uncommon, failures with Samsung don't appear any higher than most other manufacturers but do occur.
Buying a model with no warranty service in your continent is probably best avoided, you might have been lucky but the chance of requiring a repair during the two year period is worth considering.
The phone is not a piece of crap Its just your unluckiness. Hope you get your device repaired soon
lphan said:
Thanks, but the service center is in the UK for international S3 and i have no contacts with them. Expansys USA won't give me any info.
Click to expand...
Click to collapse
Did you try to directly call them?
Sent from my Nexus 7 (2013)
I dont mean to offend anyone, I apologize for it. I mean to say that Samsung is not helping me out as it should. I have tried numerous cables and also clean my ports many times.
Unluckiness may be this time for me, but my issue is not an isolated incident. However, coming from a high tier phone like this is disappointing.
I have tried contacting Samsung UK who told me they handle warranty repairs through a 3rd party. I contacted that 3rd party, and i'm not sure if that 3rd party is the one Expansys-USA sent my phone too. However, that 3rd party said they don't handle international repairs -__-, back to square one. Now that i got my phone back, I really don't know what to do. I believed i have exhausted all my options and now trying to replace the port. But I don't see any issues with it, but i'll update after. I really can't afford another phone.
I had a recent similar problem with my phone refusing to charge or taking 2-3 hours to increase by a few miserable percent. This followed some slight liquid (beer) entering the reverse of the phone following a boozy night out that resulting in no recollection of what actually happened. I suspected the battery had suffered liquid damage and following contact with EE regarding a possible replacement on the insurance I paid for they refused to replace it (I never told them what actually happened). A week or so later I simply tired using another charger which worked without any issues at all. Reverting back to the original for confirmation, this did the same thing as before. I was fortunate not to have ruined the phone and/or battery and the issue came back to the charger. It's always worth a shot
WEll the phone finally wokrs now!! ANd the problem was hardware this entire time -_-.....i replaced the usb port and everything good again. The usb port didn't appear to show any signs of wear and tear either. Well now this is my solution for those with similar problems. thanks for all your help again.
So I have seen several threads on this. Need your guys help.
This is what I had before **** hit the fan.
Droid DNA
Rooted/S-Off/Unlocked
CM 10.2 Nightlies
In working condition when I went to sleep....
So what happen, who knows. I was playing D.O.T before hitting the sack. Battery was at 48% before locking the screen. Thought about charging my phone but decided that my HTC One needed to be charged first. Fast forward 6hrs later, HTC One giving me the green light that its good to go but my Droid is not tuning on. NO CHARGE Light, NO USB CONNETION, NO LIFE. I thought that maybe phone must have died. Bit weird though as it was only 6 hrs and I have never seen any of my phones die in 6hrs and screen off.
I did all of the available troubleshooting as I can think of.
Hold Volume - & Power Button - 30 Secs NO GO
Hold Volume + & Power Button - 30 Secs NO GO
Hold Volume +&- / Power Button - 2 mins NO GO
No go... thought maybe system may have been stuck or super deep sleep.
Apparently i dont have warranty with Best Buy. they scammed me, screw them, for another topic... So
Pulled back battery cover...
Unscrewed the screws that hold battery cable. Pulled out and waited 10 min before replugging it back in. NO GO.....
Took apart phone, took MOBO out, USB chip, top chip that hold the SIM, left everything out for about 12hrs, took a break and put everything together NO GO
So I consolidated with some friends and they had some success on their about this matter.....
Connect USB into Computer for 10 min then battery reset by Volume -+ and Power Button for 2 min NO GO
Charged for 12rhs Via Computer and did above NO GO
Charged for 12hrs via Power outlet NO GO
At this point Im leaning towards hard brick but idk how, didnt really do anything last night. Just sat there next to my other phones. No auto updates or anything that would require system reboot of anything of the sort.
At this time I have no charge light, no sign of life, and im about out of options at this time. I would send out to JTAG team to get it fixed but I dont have the cash to send out. My concern is that I recently bought the phone back in July and now Im bummed that it deosnt work. Money well spent but now a brick. Reverted back to my Note 2 and Moto X for the time being but would like to have her back up and running as I personally liked the phone.
Anyone recommend any option that I havet listed above or is there a way I can JTAG the sucker at home?
Also, as you can imagine from the the above, I have no way to adb and try to force something in it if software related....
*sigh....
http://forum.xda-developers.com/showthread.php?t=2458112
Sounds like its becoming a normal......
Tell verizon your charger port just stopped working and you tried multiple chargers and it still won't charge until it powered off. They'll replace it.
Sent from my HTC6435LVW using xda app-developers app
Wow, you've got an HTC One, Moto X, Droid DNA AND a Note 2?
Sorry, not helping.
Sounds like the board possibly took a dump... Just speculation...
Sent from my HTC6435LVW using XDA Premium HD app
So called Verizon and told them that my phone has does not turn on at all. they troubleshooted with me on the phone.....
Nothing worked......
They said that they would send one out but I had to ask....
I have a small crack on the screen and that it didn't affect the phones ability to be used right. They said that well they could replace it but if the phone is serviced and they find out that the crack was some how the main reason that it was the problem (Keep in mind this is Verizon we're talking about) they would slap on the the full price of the phone on my bill.....
To my knowledge and experience sounds like the board took a crap and even if the replaced the screen, the board would still need to be changed out. If they say it was the screens fault, I cant say it wasn't it was the board because they'll question why I think that and how would I know, did you open it?
I did save the void sticker and it does show small signs that I was in there but I hate to risk having my account charged at full price for a phone.
Such a dilemma as its a brand new phone besides the crack in the screen. I talked to my coworkers about this and they said I could wait for a DNA to come in as a sale or total lose and try to snag the MOBO but who's to say that phone isn't blacklisted or worse.
All of the phones I have are what I call Frankenstein phones. I work in a shop that repairs cell phones/xboxs/ps3/computers and we pay for broken crap. Most of the time its a screen problem. They dont get insurance and dont take care of their phones so I scrap them and use different parts from other phones to build one. The only phones I eve bought was the DNA, Droid Razr, well most droid serious going back to OG..... just a Droid person.... stick it to IOS and Apple, lol.....
But back to the problem, I could wait for something to come in but again, they usual call VZW and blacklist it and then only good for screen, usb chip, and SIM/earphone jack chip.
What bothers me is that I bought the phone with my own money versus having parts come in and just putting them together so having a brand new toy break hits hard.....
I tried to see if there is any at home JTag is available but all i find is links to send it out to online place that services everyone....
Try a different battery. Maybe in those 6 hours the battery the battery discharged below the "point of no return". No battery, no nothing... Even a super bricked DNA will light the led when charging... But take out the battery and you dont get anything...
Sent from my HTC6435LVW using Tapatalk 4
masterchiefb117 said:
So called Verizon and told them that my phone has does not turn on at all. they troubleshooted with me on the phone.....
Nothing worked......
They said that they would send one out but I had to ask....
I have a small crack on the screen and that it didn't affect the phones ability to be used right. They said that well they could replace it but if the phone is serviced and they find out that the crack was some how the main reason that it was the problem (Keep in mind this is Verizon we're talking about) they would slap on the the full price of the phone on my bill.....
To my knowledge and experience sounds like the board took a crap and even if the replaced the screen, the board would still need to be changed out. If they say it was the screens fault, I cant say it wasn't it was the board because they'll question why I think that and how would I know, did you open it?
I did save the void sticker and it does show small signs that I was in there but I hate to risk having my account charged at full price for a phone.
Such a dilemma as its a brand new phone besides the crack in the screen. I talked to my coworkers about this and they said I could wait for a DNA to come in as a sale or total lose and try to snag the MOBO but who's to say that phone isn't blacklisted or worse.
All of the phones I have are what I call Frankenstein phones. I work in a shop that repairs cell phones/xboxs/ps3/computers and we pay for broken crap. Most of the time its a screen problem. They dont get insurance and dont take care of their phones so I scrap them and use different parts from other phones to build one. The only phones I eve bought was the DNA, Droid Razr, well most droid serious going back to OG..... just a Droid person.... stick it to IOS and Apple, lol.....
But back to the problem, I could wait for something to come in but again, they usual call VZW and blacklist it and then only good for screen, usb chip, and SIM/earphone jack chip.
What bothers me is that I bought the phone with my own money versus having parts come in and just putting them together so having a brand new toy break hits hard.....
Click to expand...
Click to collapse
I have had similar issues. This has happened to me at least twice with the same dna I have. When I tried to charge it the orange light would not even come on.
My solution was to open it up and unplug the battery. If you have not done this yet you probably should. There are two tiny screws holding it onto the motherboard, take those off and pop the ribbon off the motherboard. After that, put it back together and try to turn it on. Make sure your power button gets lined up correctly. If you need to, check some tutorials on youtube on how to take the dna apart.
masterchiefb117 said:
I tried to see if there is any at home JTag is available but all i find is links to send it out to online place that services everyone....
Click to expand...
Click to collapse
might try to PM @Zarboz .. beens is you fix stuff and he has a JTAG service maybe youll can work something out or if you read his profile he will do it for free with some conditions ... sorry .... and good luck
i have taken the phone apart already, down to the last bolt and sticker in there. nothing..... I tried a different battery from another DNA, no dice. So I can rule out that battery didnt past it point of no return but also means Im still stuck with a brick phone.....bwaaaaaaaa
To anyone who has this problem
I've repaired my DNA two times for this reason. I've try everything, I've taken it apart completely and reassembled and nothing. I end up buy one with a broken screen to salvage the motherboard and BINGO. Got it back to life. (about a year ago)
The second time I got the same problem and just ordered a salvaged motherboard from EBAY. Got it working back again (this was 3 or 4 months ago).
Today guess what happend again??... It died yet again. Same thing... No life whatsoever.
After this I'm pretty sure this is the same fault over and over again. Just a poor quality motherboard, it just dies after some time. For me it took from 1 year to 3 or 4 months. Every time the only component that I swapped was the mainboard, nothing else.
I'm tired of spending money on a phone that by now I'm sure i'll die again. :crying:
This is very sad because I love this phone too much just to let it collect dust on the bottom of a drawer. It reminds me of my old HD2.
I will probably try and find yet another board for it on EBAY.
I know it's stupid to fix something that will almost inevitably die again. But thats love I guess.....
This is just my personal experience with this issue. Please try every other solutions before you buy a replacement board.
PS: sorry about my english. It is not my primary language.
Its sad how common ive seen this issue around the Internet and still no straight forward fix or reason. Just casjy playing some og angry birds and my DNA just decides to turn off. RIP I guess, it was a good run.
My dna died today.
I have not taken it apart yet, but I guess I have tried all the other alternatives.