I know this thread had been on here already and i look for help but still found no resolution to the problems. So Please i am bringing it up again to see if any help can be offered again.
This started back in April, my phone suddenly stopped charging one day from any outlet, charger and even through the computer. There are times it charge but very slow and other times it won't charge at all. I have tried new chargers, batteries, outlets, rebooted and even had new roms in there. All did not do anything to help. I purchased this phone from Expansys- USA. The warranty was still good so I sent it in. The wait time was 6-8 weeks.
Those bastards at Samsung made me wait 3 months and I barely got it back this week. After 3 GODDAMN months in repair, it came back in no better condition than when it left. WTFFFF!!!!!
Now I am extremely angry for wasting my time like that. Since it came back, i have more problems than when it left. The phone now does not recognize any charger other than the Samsung Official charger. It will only light up the charging symbol from a Samsung charger or when i plugged into a computer. Other than that it won't recognize any other charger. Now the first day i got it back, it charged fine. Then a few hours later, the same problem surfaced and now i am back at square one.
Please help me, this is really frustrating and i have not found any solution anywhere on this forum or other sites. Even Samsung didn't do jack for me. Now my only options left are to get a new phone (which i do not want to) or replace the USB ports, and I am not even sure if it is the USB ports.
PLEASE HELPPPPP!!!
It is sad to hear that your S3 is not working, nevertheless be careful with what language you are using .
maybe this will help: https://www.google.com/search?q=S3+...xda&rls=com.microsoft:en-US:{referrer:source} ??
you could try to get back to the service centre?
otherwise, if you are not satisfied with Samsung buy another phone...
get a short, thick charging lead, this solved my charging issues.
Sent via TCP/IP
Thanks, but the service center is in the UK for international S3 and i have no contacts with them. Expansys USA won't give me any info.
Try use another cable, i encountered the same problem, i changed 3 charger but my problem was cable.
Okay thanks for reassuring me that warranties are not only carp in my country. Maybe your port need cleaning, also does your phone enter driving mode at random? As I had a similar issue.
Sent from my GT-I9300 using xda app-developers app
Problems with electronic items aren't uncommon, failures with Samsung don't appear any higher than most other manufacturers but do occur.
Buying a model with no warranty service in your continent is probably best avoided, you might have been lucky but the chance of requiring a repair during the two year period is worth considering.
The phone is not a piece of crap Its just your unluckiness. Hope you get your device repaired soon
lphan said:
Thanks, but the service center is in the UK for international S3 and i have no contacts with them. Expansys USA won't give me any info.
Click to expand...
Click to collapse
Did you try to directly call them?
Sent from my Nexus 7 (2013)
I dont mean to offend anyone, I apologize for it. I mean to say that Samsung is not helping me out as it should. I have tried numerous cables and also clean my ports many times.
Unluckiness may be this time for me, but my issue is not an isolated incident. However, coming from a high tier phone like this is disappointing.
I have tried contacting Samsung UK who told me they handle warranty repairs through a 3rd party. I contacted that 3rd party, and i'm not sure if that 3rd party is the one Expansys-USA sent my phone too. However, that 3rd party said they don't handle international repairs -__-, back to square one. Now that i got my phone back, I really don't know what to do. I believed i have exhausted all my options and now trying to replace the port. But I don't see any issues with it, but i'll update after. I really can't afford another phone.
I had a recent similar problem with my phone refusing to charge or taking 2-3 hours to increase by a few miserable percent. This followed some slight liquid (beer) entering the reverse of the phone following a boozy night out that resulting in no recollection of what actually happened. I suspected the battery had suffered liquid damage and following contact with EE regarding a possible replacement on the insurance I paid for they refused to replace it (I never told them what actually happened). A week or so later I simply tired using another charger which worked without any issues at all. Reverting back to the original for confirmation, this did the same thing as before. I was fortunate not to have ruined the phone and/or battery and the issue came back to the charger. It's always worth a shot
WEll the phone finally wokrs now!! ANd the problem was hardware this entire time -_-.....i replaced the usb port and everything good again. The usb port didn't appear to show any signs of wear and tear either. Well now this is my solution for those with similar problems. thanks for all your help again.
Related
hey guys
my galaxy s2 has been on the fritz with the power cord recently. it thinks its plugged in when it isnt and i cant use usb mode
any help?
much, much appreciated.
yashimototumah said:
hey guys
my galaxy s2 has been on the fritz with the power cord recently. it thinks its plugged in when it isnt and i cant use usb mode
any help?
much, much appreciated.
Click to expand...
Click to collapse
ruh roh. Did this behavior just start on its own randomly? Sounds very similar to what mine was doing due to a failed USB port. I think there is at least one, maybe a couple more, other users on the forums here who also experienced USB port hardware failure. ended up doing a warranty replacement for mine.
Sent from my SGH-I777 using XDA App
Ya it completely started happening on its own.
Definitely seems to be the usb port.
Thanks for the heads up, gonna be contacting att in the morning
yashimototumah said:
Ya it completely started happening on its own.
Definitely seems to be the usb port.
Thanks for the heads up, gonna be contacting att in the morning
Click to expand...
Click to collapse
Yea that's a common problem. USB port defect.
Sent from my A500 using xda premium
I've already brought back 2 of these because of the same exact problem. I'm really starting to think it's because there is no cover/door over the USB port. Loved the slider on the cappy. Need a case that covers the port
Sent from my SAMSUNG-SGH-I777 using XDA App
There's a few threads on this. I personally started one. Best thing to do is just take it back to att.
Sent from my SAMSUNG-SGH-I777 using xda premium
Cdub5 said:
I've already brought back 2 of these because of the same exact problem. I'm really starting to think it's because there is no cover/door over the USB port. Loved the slider on the cappy. Need a case that covers the port
Sent from my SAMSUNG-SGH-I777 using XDA App
Click to expand...
Click to collapse
While I certainly can't argue that covering the USB port is a bad thing, I carried an HTC aria (same port location, same type of case, same pocket) in a construction environment for more than a year with no USB port problems. While it certainly could be caused by lack of protection (pocket lint was my first thought when mine happened) I suspect a bad batch of Ports made it into the assembly line, due to the number of reports I've seen here. My bad one was purchased on launch day - anyone else have one go bad on a significantly more recent purchase?
Sent from my SGH-I777 using XDA App
Mine was doing the same thing, as well as going into "car mode" randomly and freezing up completely. I found a thread that suggested swabbing out the port with rubbing alcohol and a small paint brush. I did that and it cured the problem, but I also bought a case that covers the usb port (otterbox).
This all went down about three weeks ago and it hasn't happened since.
Racer447 said:
Mine was doing the same thing, as well as going into "car mode" randomly and freezing up completely. I found a thread that suggested swabbing out the port with rubbing alcohol and a small paint brush. I did that and it cured the problem, but I also bought a case that covers the usb port (otterbox).
This all went down about three weeks ago and it hasn't happened since.
Click to expand...
Click to collapse
Wow, good to know...I was getting the car mode deal too. I'll be keeping this in mind for post-warranty issues. Thanks.
Sent from my SGH-I777 using XDA App
Seems like a common problem from a specific batch of them, so shouldn't be an issue to get a replacement.
Good luck!
Sent from my SGH-I777 using xda premium
dandrumheller said:
While I certainly can't argue that covering the USB port is a bad thing, I carried an HTC aria (same port location, same type of case, same pocket) in a construction environment for more than a year with no USB port problems. While it certainly could be caused by lack of protection (pocket lint was my first thought when mine happened) I suspect a bad batch of Ports made it into the assembly line, due to the number of reports I've seen here. My bad one was purchased on launch day - anyone else have one go bad on a significantly more recent purchase?
Sent from my SGH-I777 using XDA App
Click to expand...
Click to collapse
Got my first one on black Friday, second one two weeks later, third one, a week or so after that. First two were a 1108, and 1110 builds from what I recall. Not sure what my latest build is, but I got this one at a different best buy (first two from the same best buy) so hopefully if it was a bad batch it won't happen to me with this new one. Knock on wood. This time I got best buy insurance. Seems good, $9.99 a month, no copay for replacement.
Sent from my SAMSUNG-SGH-I777 using XDA App
same usb problems
I am having some of the same problems. My phone thinks it is always charging, the fully charged notification is almost always up, and my computer cannot recognize the phone. I would send my phone in for a replacement, however the water indicator sticker is red (it got slightly wet).
Does anyone have any idea on what to do. Has anyone else had the rubbing alcohol method work?
I just went through this same issue, but I managed to fix mine on my own. I don't have the phone insurance through ATT, and the overseas warranty support center did everything that they could to deny service. Every time that I would call, they would repeat the steps that we had already been through in troubleshooting. I knew from reading here and other sites that the usb connector, or usb board was my problem. I started out cleaning it with alcohol and that seemed to help a little bit. The ultimate answer was to bend the pins in the middle of the USB connector in the direction of my screen, just a little bit. I have been three months now with no problem whatsoever. I didn't tell ATT that I did this, but I wanted to get a new phone, thinking that this fix would eventually cause the port to break altogether.
This ordeal was extremely frustrating for me, because I have been into phone hacks/flashing roms since the WinMo days. They tried to tell me on one of the calls that they had pushed an update to my phone that would fix it. I promptly told the lady on the phone that she was full of @#$#, as I knew the phone had obviously not been flashed or updated by her text message. She finally backpedaled and admitted that she was lying. It was hard to deal with this conversation without admitting what I knew about these phones. The sad fact is that at this time, my phone wasn't even rooted yet.
In the end, I did get a new, factory battery out of the deal. These idiots thought that a new battery would resolve the issue, even though I told them exactly what the problem was.
I was really pissed about the service I received. I am over an IT helpdesk for a software company. If any of my employees treated our customers like I was treated, they would be looking for work. I expect that they are just doing their jobs as supportbots, just like ATT wants them to.
I decided that if I ended up having to replace the USB board on my own dime, I was going to fix it, root it, unlock it and fleabay the thing. I was going to use the proceeds to pay the early termination fee and say goodbye to ATT forever.
I know that this was longwinded, but I have been holding this in for a while now. I posted this in one of the earlier threads, but then deleted it, thinking that I might need to reference the thread to show ATT that the USB issue was a known problem.
I don't have this issue, but a friend does. What would one do if this happened while their phone was rooted? How would you get back to stock with a dead port?
I had this issue a few weeks ago. About 100 times a day the phone would chime, thinking it had just been plugged in/unplugged. I cleaned out the USB port very well with rubbing alcohol (used a small paintbrush), as well as the internal battery contacts. I also stopped taking the phone in the bathroom while I showered, thinking that perhaps steam from the shower could be causing the problem. I'm not sure if the alcohol or keeping it out of the bathroom did it, but within a day or two the problem stopped, and hasn't repeated itself for 3 weeks or so.
candersonosu said:
I am having some of the same problems. My phone thinks it is always charging, the fully charged notification is almost always up, and my computer cannot recognize the phone. I would send my phone in for a replacement, however the water indicator sticker is red (it got slightly wet).
Does anyone have any idea on what to do. Has anyone else had the rubbing alcohol method work?
Click to expand...
Click to collapse
There was somewhere on XDA a thread on how to make the moisture indicator white again. Bleach or something i believe, Maybe someone else here knows/remembers?
L8sho said:
I just went through this same issue, but I managed to fix mine on my own. I don't have the phone insurance through ATT, and the overseas warranty support center did everything that they could to deny service. Every time that I would call, they would repeat the steps that we had already been through in troubleshooting. I knew from reading here and other sites that the usb connector, or usb board was my problem. I started out cleaning it with alcohol and that seemed to help a little bit. The ultimate answer was to bend the pins in the middle of the USB connector in the direction of my screen, just a little bit. I have been three months now with no problem whatsoever. I didn't tell ATT that I did this, but I wanted to get a new phone, thinking that this fix would eventually cause the port to break altogether.
This ordeal was extremely frustrating for me, because I have been into phone hacks/flashing roms since the WinMo days. They tried to tell me on one of the calls that they had pushed an update to my phone that would fix it. I promptly told the lady on the phone that she was full of @#$#, as I knew the phone had obviously not been flashed or updated by her text message. She finally backpedaled and admitted that she was lying. It was hard to deal with this conversation without admitting what I knew about these phones. The sad fact is that at this time, my phone wasn't even rooted yet.
In the end, I did get a new, factory battery out of the deal. These idiots thought that a new battery would resolve the issue, even though I told them exactly what the problem was.
I was really pissed about the service I received. I am over an IT helpdesk for a software company. If any of my employees treated our customers like I was treated, they would be looking for work. I expect that they are just doing their jobs as supportbots, just like ATT wants them to.
I decided that if I ended up having to replace the USB board on my own dime, I was going to fix it, root it, unlock it and fleabay the thing. I was going to use the proceeds to pay the early termination fee and say goodbye to ATT forever.
I know that this was longwinded, but I have been holding this in for a while now. I posted this in one of the earlier threads, but then deleted it, thinking that I might need to reference the thread to show ATT that the USB issue was a known problem.
Click to expand...
Click to collapse
Awesome help mate. Got me going. Alcohol, toothbrush and bending the pin up with a needle.
JeremyLeroy96 said:
I don't have this issue, but a friend does. What would one do if this happened while their phone was rooted? How would you get back to stock with a dead port?
Click to expand...
Click to collapse
I had the same issue and I manage to get to stock usingh Mobile odin, I went to the DSC or how ever is spell The repair center for att. and the guy took it tried to fix it but was no good, so he gave me a new one. And as the chatter kept going he said they would still take them even if there rooted becouse Samsung can just restore them back to stock much easier than we can. Maybe he was blowing smoke but sounded kinda true.
he said mine hjad some sort of corrosion on the USB port that made it think it was connected that's why it showed that.
I am currently having the same issue. I have an SGH-S959g, which is Straight Talk/Net 10's S II. I'm posting here because my phone is physically identical to the AT&T S II. At the suggestion of multiple forums, I've tried cleaning it out with rubbing alcohol. I even took apart the phone and cleaned the soldered connections to the logic board. There was virtually no corrosion on any of the port. I tried bending the pins slightly forward as well, because that has helped with other phones (Samsung and otherwise). None of this is solving my problem and, unfortunately, my month-to-month service means I have no option of being sent another phone. Any help would be immensely appreciated (especially if it contains a new idea or two to try).
Thanks in advance.
camkatastrophe said:
I am currently having the same issue. I have an SGH-S959g, which is Straight Talk/Net 10's S II. I'm posting here because my phone is physically identical to the AT&T S II. At the suggestion of multiple forums, I've tried cleaning it out with rubbing alcohol. I even took apart the phone and cleaned the soldered connections to the logic board. There was virtually no corrosion on any of the port. I tried bending the pins slightly forward as well, because that has helped with other phones (Samsung and otherwise). None of this is solving my problem and, unfortunately, my month-to-month service means I have no option of being sent another phone. Any help would be immensely appreciated (especially if it contains a new idea or two to try).
Thanks in advance.
Click to expand...
Click to collapse
Had same issue, fixed it with ebay item 270993875674. I can't post links so you will have to search. I bought my S2 in fall of 2011, tried a different board it did not work. The Q&A forum led me to this ebay item to fix it. It's an easy fix, takes maybe 15-20 mins if you are being ultra careful.
Anyone have any tips for a Note not charging? Tried a few cables. It is rooted and has a custom ROM, so I feel like I am stuck between a rock and a hard place.
Anyone have any experience with this that maybe could point me in the direction of how to get my phone back to working normally?
Flash back to stock?
Does it still connect to your computer? If it's not charging & not connecting, your charging port is probably broken. You could probably manage with an external battery charger & a couple of batteries you can charge & rotate, like these-
Try blowing the port out with compressed air? Otherwise, yeah, you're looking at a replacement phone.
Sent from my Galaxy Note.
Same thing happened to a 'friend'. That part is very easy to change out. I don't know if you can buy it by itself though. What I 'heard' you can do is buy a new note from BB switch the charging ports and return it. Just make sure the battery is charged when u return it.
Sent from my GT-N8000 using XDA Premium HD app
I had the same problem, it was the port. Warranty replaced it. No problems now.
I love my note!
21productionz said:
I had the same problem, it was the port. Warranty replaced it. No problems now.
I love my note!
Click to expand...
Click to collapse
But I do need to flash back to stock first, right?
I flashed a stock rooted rom and they were cool with that. But it would depend on the person. Does the port work if you hold it in a certain position?
I love my note!
21productionz said:
I had the same problem, it was the port. Warranty replaced it. No problems now.
I love my note!
Click to expand...
Click to collapse
Did you call Samsung or att for the warranty?
the second star to the right
21productionz said:
I flashed a stock rooted rom and they were cool with that. But it would depend on the person. Does the port work if you hold it in a certain position?
I love my note!
Click to expand...
Click to collapse
Yeah. I tried around 3 or 4 chargers (car, oem, etc.), and none worked. I got home last night... Plugged it into my computer with a cable I had left at my computer, and it was charged in the morning.
Maybe I can give it some more time to make sure it wasn't something just disrupting the pin connections.
ladyhaylin said:
Did you call Samsung or att for the warranty?
the second star to the right
Click to expand...
Click to collapse
At&t, no questions asked.
I love my note!
---------- Post added at 12:52 PM ---------- Previous post was at 12:51 PM ----------
yesshh said:
Yeah. I tried around 3 or 4 chargers (car, oem, etc.), and none worked. I got home last night... Plugged it into my computer with a cable I had left at my computer, and it was charged in the morning.
Maybe I can give it some more time to make sure it wasn't something just disrupting the pin connections.
Click to expand...
Click to collapse
Try a new charger! I have had micro usbs go bad. Look for dents, and check to see if those two little teeth are still sticking out.
I love my note!
The exact same thing happened to me. My Note stopped charging completely. As previously stated, you can get an external battery charger but your best bet might be a replacement phone.
From what I was told by a local phone repair shop, its not an easy fix. I'm not sure how correct that is.
However, AT&T replaced mine and it was quite an easy process.
Sent from my Samsung Galaxy Note using XDA HD
babalonius508 said:
The exact same thing happened to me. My Note stopped charging completely. As previously stated, you can get an external battery charger but your best bet might be a replacement phone.
From what I was told by a local phone repair shop, its not an easy fix. I'm not sure how correct that is.
However, AT&T replaced mine and it was quite an easy process.
Sent from my Samsung Galaxy Note using XDA HD
Click to expand...
Click to collapse
I am little worried about the replacement issue I called them and they are replacing it but I have two hairline cracks in my bezel I hope they don't charge me for physical damage :'( :'(
the second star to the right
My phone just stopped charging. Luckily, it has 50% charge left, and I have a backup iPhone. Has anyone else experienced this problem and had their phone successfully replaced?
If so, did you go through AT&T or Samsung? If I go into an AT&T store, will they be able to give me a replacement right there? If not, will they at least be able to start the repair process?
Daman09 said:
My phone just stopped charging. Luckily, it has 50% charge left, and I have a backup iPhone. Has anyone else experienced this problem and had their phone successfully replaced?
If so, did you go through AT&T or Samsung? If I go into an AT&T store, will they be able to give me a replacement right there? If not, will they at least be able to start the repair process?
Click to expand...
Click to collapse
I claimed a warranty exchange. Went to AT&T and they gave me the warranty number. I don't think I've ever had a phone swapped in-store even though I have insurance.
Sent from my phablet.
Your charging port could be broken, you can always buy a wall charger for cheap on amazon to charge your battery..and might as well pick up another battery while your at it. Very convenient.
android4545 said:
Your charging port could be broken, you can always buy a wall charger for cheap on amazon to charge your battery..and might as well pick up another battery while your at it. Very convenient.
Click to expand...
Click to collapse
That's a good short term fix, but it's inconvenient and by the time you get that wall charger you'll have a new phone via warranty exchange.
I have a OEM charging cradle and battery I got on shopandroid for cheap. It was well worth it.
Sent from my phablet.
Just for those looking at this thread that have this problem, I had a good experience getting my phone by replaced for free, and rather quickly by AT&T. My full post can be found over here.
yesshh said:
Anyone have any tips for a Note not charging? Tried a few cables. It is rooted and has a custom ROM, so I feel like I am stuck between a rock and a hard place.
Anyone have any experience with this that maybe could point me in the direction of how to get my phone back to working normally?
Click to expand...
Click to collapse
I have the same problem with my 3 month old note (At&t i717). No pressure pull or anything was done to the phones USB port in fact it happened in the middle of the night while charging, it just stopped charging on its own. It's stock rom never rooted 2.3.6. Picked up the phone this morning was about 50% i didnt pay too much attention, got in the car and plugged in and noticed it is not charging. I thought its my trusty Chinese charger but it was not, came back home tried home charger the laptop plus USB cable and non worked. I am using original home charger and samsung USB cable. Cleaning the port did nothing. Rebooting few times and pulling the battery out did not help either.
And then the strangest thing happened. While it was plugged in (without me even touching it) after 20 minutes of being plugged in suddenly it made its DING sound and started charging. It has been charging everywhere since then, that was a few hours ago. I am worried it may do this again. It is definitely a software issue to me. I didn't touch the phone and started recharging all on its own!
I bought this note off Craigslist and its only about 3 months old and still under warranty but I don't have the receipt so Samsung says f/u. Very pissed at Samsungs poor customer service, really rude people in the Philippines at customer service, when I told them I bought the phone on Craigslist used, they acted like I have stolen their family jewels and did not want to talk to me. They came up with lame BS excuses like warranty doesn't transfer to second owner (it does, it's mandatory in the USA magnuson moss act ). HTC in contrast has always services my used phones without receipt using the IMEI they check and know it's still under warranty. They place a temporary charge on the card but they have never charged me anything and have promptly repaired my phones multiple times over the past couple of years.
I've replaced my phone twice under a try warranty. It was super easy and the second time they sent me a brand new device. Also have your charger replaced as well, it a warranty issue also.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
My girlfriend's Note started acting weird. When she plugs in the charger it randomly stops and starts, sometimes for periods of seconds, sometimes minutes. We checked every combination of cord and charger (AC and car), and they all do the same. We both cleaned out the charger port, but that didn't have any effect. As a matter of fact, just sitting there motionless on the table it will still randomly start and stop charging.
I also noticed that the battery level seems to be off. At one point it was down to maybe 20% (in the yellow). I rebooted and it was up to 30 (in the green). I don't have any real numbers, it was only something I noticed. It's not rooted so I couldn't clear out the battery stats. Instead I drained it down to 0%, charged it all the way to full while it was off. It seemed to help for a day, but the problem came back later.
Could it be battery? Or phone? She has at&t insurance on it, and we're going to run to the (official) store. I just don't know if they send it back or replace it. She can't really be without a phone, so I'm hoping it's the battery (unless they want to replace the phone on the spot).
All we know is you have an at&t phone. What have you done to it?
same problem with Samsung Galaxy Note
Hi there everyone, i'm having the exact the same problem and my galaxy note is acting just like that- weird !!
About two months ago I updated to ICS and after that no issues, only once did it not charge as it was supposed to until i turned it off, removed the battery and put it back in.
Only now has it been charging like explained above -- the charging process as well as battery indications would be very inconsistent -- that is to say, it would charge for some time and then stop unexpectedly, whether turned on or off during the process.
Also, recently my PC would not recognize the phone on Windows 7 anymore, whereas before that it had been recognized seamlessly.
I've been using my galaxy note for about 8 months now, as well as about 2 months on ICS, and only now has there been this persistent issue.
Also, I did not use it inappropriately, rather with extreme care. I also got a phone case and have been using orginal software and hardware only, so the phone has been properly handled.
However, I have been using it pretty much, so it might be "wear and tear" in terms of battery usage, even more so, because it's been regularly charging and discharging in the car or at home, at the same time. Still, what surprises me is that my PC would not recognize it anymore even when it's turned on. Then, at times it would also go to "car mode", although it is not connected to the car dock. These issues have come up just now, as well, so i can imagine it might be a software or even port-related issue.
Unfortunately, at this moment I cannot take it to the store i bought it from to have them check the phone, so that's why I'm trying to figure out the problem myself. After all, if it's software or battery-related i might be able to fix it without having it replaced.
The phone is not branded and free to use with any carrier.
@ Face of Boe:
Did you go to the store then and have it replaced or was it in fact the battery, or did they (you) fix the problem otherwise?
Any help would be highly appreciated.
Chris
Try your preferred mobile repair shop first.
Face Of Boe said:
My girlfriend's Note started acting weird. When she plugs in the charger it randomly stops and starts, sometimes for periods of seconds, sometimes minutes. We checked every combination of cord and charger (AC and car), and they all do the same. We both cleaned out the charger port, but that didn't have any effect. As a matter of fact, just sitting there motionless on the table it will still randomly start and stop charging.
I also noticed that the battery level seems to be off. At one point it was down to maybe 20% (in the yellow). I rebooted and it was up to 30 (in the green). I don't have any real numbers, it was only something I noticed. It's not rooted so I couldn't clear out the battery stats. Instead I drained it down to 0%, charged it all the way to full while it was off. It seemed to help for a day, but the problem came back later.
Could it be battery? Or phone? She has at&t insurance on it, and we're going to run to the (official) store. I just don't know if they send it back or replace it. She can't really be without a phone, so I'm hoping it's the battery (unless they want to replace the phone on the spot).
Click to expand...
Click to collapse
I had this exact same problem a couple weeks ago...it all started one day at work when I had my phone plugged in (as I usually did if it was in one place for more than 5 minutes), but after turning on my screen for the the first time in an hour or so, I noticed that it hadn't charged at all! The indicator at the top didn't even show that it was plugged in.
Figuring it was just some kind of little glitch, I unplugged it, blew inside the charge port as well as the cable (old Nintendo habits die hard lol). Well as I went to plug it back in, I realized that NOW the indicator showed it was "charging", and my phone had gotten super hot in just the 30ish seconds it took me to blow the port and cable (heh.)
So obviously I freaked out and immediately shut it down, pulled the back, and removed the battery to let the two pieces calm down and make nice - before ultimately putting it back together and booting up after 15 minutes or so.
So the good news was that the "reverse charge" issue was gone...but the bad news was, the charge activity started acting literally word-for-word like your girlfriend's. Intermittent charging when it was sitting still, not charging at all for a period of time, losing more battery than it was gaining while it was plugged in and the screen was OFF...so yeah, it sucked. I did notice that I could push the cord back while it was plugged in and it would stay charging, but obviously I can't sit in one spot holding my phone for 5 hours a day - and that stopped working after a few tries anyway.
I spent countless hours on the internet, googling different phrases to try and find similar instances of this happening - but to no avail. Everyone's story was just a little different...and pretty much everything I found outside of XDA* was written by people over in England who dropped their N7000 in the snow, causing the charge port to be corroded. The conclusion from everything else I found regarding this issue for the i717 was essentially always "the only way you can fix this is to get a new phone, but you're screwed because this glitch causes the phone to look like it has water damage and therefore renders it ineligible for manufacturer warranty claim or even insurance claims".
To make matters worse, not only was my phone effectively unchargeable, but it was discharging at an absolutely absurd rate. I'm talking approximately 20% every TEN MINUTES!
So I got desperate (it's Sunday by now)...all of the cell phone repair places were closed where I live, but I was able to do some searching and found this guy that was surprisingly available at the AT&T store closest to my house. That kept me alive until Monday, when I was able to take it in to the guy who I've been going to ever since the iPhone days (he is FANTASTIC). So he looks at it, takes it apart, and in about 5 minutes he tells me that the small little strip where my charge port attaches to the mother board (or whatever) had a lot of cracks running across it that were causing it to short-out. He said that it's a very common problem with the AT&T Galaxy Note, I guess due to them using a pretty cheap part in that regard. This obviously explained the intermittent charging, the brief "reverse charge", and even the battery drain (if the motherboard was shorting out).
So what did he do?
Replaced the little strip that connects the charge port to the motherboard...took him half an hour...cost me $25. Advised me that, when I plug my phone in from now on, to try as hard as possible to keep the phone still and not move it around. So at least in my case, it was NOT the battery. If you'd rather be cautious and not take the phone into a store if you can avoid it, you can probably get a replacement battery online for just a few bucks and at least eliminate that.
So the moral of the story is: DO NOT try to take the phone in to AT&T store or deal with your warranty/insurance until you take it in to a decent repair place and have them take a look at it.
Hopefully this helps...I'm sure you are wanting (like I was) a software solution, but it is what it is. And just curious, did your girlfriend have any similar "reverse-charge" instances like I described above?
tl;dr: The problem is the charging port, not the battery. Should be an easy and inexpensive (<$50) fix at a legitimate cell phone repair location.
*The silver lining in this whole thing was that it caused me to stumble upon this forum...so I went from stock ROM, stock everything (before my charge port issue) to having flashed about one ROM per day over the last 5 days because I've been so interested in the entire world of customization that I only discovered after seeing a thread with "Gubment Cheeze" in the title (who WOULDN'T at least look at that to see what's up??) here on XDA and starting to read. I've been a 24/7 lurker ever since
I read the last post by cpa poke and I must say it's quite risky to actually have a phone repaired by an unlicensed dealer/repair shop, because you'll cause any warranty left on the item to be effectively void.
I do know it is tempting for any of us to get our phone fixed as soon as possible, but then I think we should keep it cool and try to work out what else we can to do to make it work -- even though it might be temporarily -- until we can return it properly, as according to warranty indications.
Any of you trying to get a "repair fix" might want to consider that it may well be rather short-lived, because the same problem could persist for some reason -- that your repair shop did not recognize. If ultimately you have to get it repaired again, your ("fantastic") repair guy might then not be able to solve the problem and at that point any warranty claim would be quite certainly rejected, either (because of any previous unauthorized modifications to the device).
As far as I'm concerned, I have been testing my device with different chargers, currently it's charging consistently while turned off.
Also, I don't think I have had any of the "battery drainage" problem while charging, rather the battery indications were rather unreliable.
Then, I have read the problem could be solved by changing the battery. So I'll see if that makes a difference as soon as I get a replacement.
Another option will be to factory reset the item. I'll try that as soon as I get a backup of my phone data.
To all of you who are stuck with this issue I suggest you try some of the above: different chargers, removing and reinserting your battery, or else a battery replacement, factory reset.
Also try and leave the phone for some time and try to charge it then while turned off -- that's how I got my phone to charge again (until now), and according to the battery symbol it's almost fully charged -- the issue might still persist after that, but maybe it'll work until I can fix it otherwise, or get a replacement. After all, if it's been handled properly we should expect to get it replaced.
chris110284 said:
I read the last post by cpa poke and I must say it's quite risky to actually have a phone repaired by an unlicensed dealer/repair shop, because you'll cause any warranty left on the item to be effectively void.
I do know it is tempting for any of us to get our phone fixed as soon as possible, but then I think we should keep it cool and try to work out what else we can to do to make it work -- even though it might be temporarily -- until we can return it properly, as according to warranty indications.
Any of you trying to get a "repair fix" might want to consider that it may well be rather short-lived, because the same problem could persist for some reason -- that your repair shop did not recognize. If ultimately you have to get it repaired again, your ("fantastic") repair guy might then not be able to solve the problem and at that point any warranty claim would be quite certainly rejected, either (because of any previous unauthorized modifications to the device).
As far as I'm concerned, I have been testing my device with different chargers, currently it's charging consistently while turned off.
Also, I don't think I have had any of the "battery drainage" problem while charging, rather the battery indications were rather unreliable.
Then, I have read the problem could be solved by changing the battery. So I'll see if that makes a difference as soon as I get a replacement.
Another option will be to factory reset the item. I'll try that as soon as I get a backup of my phone data.
To all of you who are stuck with this issue I suggest you try some of the above: different chargers, removing and reinserting your battery, or else a battery replacement, factory reset.
Also try and leave the phone for some time and try to charge it then while turned off -- that's how I got my phone to charge again (until now), and according to the battery symbol it's almost fully charged -- the issue might still persist after that, but maybe it'll work until I can fix it otherwise, or get a replacement. After all, if it's been handled properly we should expect to get it replaced.
Click to expand...
Click to collapse
While I agree that taking it to a repair place should only be reserved for desperate/time sensitive situations, the only reason I chose that route over going through AT&T or an insurance company was that, from everything I'd read, the symptoms alone would likely cause them to assume water damage - thus rendering the same scenario as if the 3rd party repair voided the warranty.
Im having the same problem with myGalaxy S3 today, random intermittent charging..
I Just took off the back cover a few minutes ago and found a little glob of water sitting above the charging port!! Aaah!!
Don't know how it got there, but going to let her dry out and see if it resolves itself.
info:
rooted S3 i9300
2 months old
ROM: Complex-D 2.1.3
Getting random freezes on this ROMfor a few days also, so going to flash a new rom and see if the problem persists
Is it me, or is this a retardly common issue with i717s? I've had this same issue twice. I replaced the charger flex board when I bought the phone in the first place. And now it hasn't been a month and the flex board seems like it's out again.
My phone had this issue and all I did was oder the charging port from parts4repair.com and it cleared the issue up
Sent from my SAMSUNG-SGH-I717 using xda premium
Are you using the Samsung charger for your phone? It seems you are over volted and burn your usb port.
rangercaptain said:
Are you using the Samsung charger for your phone? It seems you are over volted and burn your usb port.
Click to expand...
Click to collapse
Agreed .....and another thought comes to mind..
Non-OEM charger tips, especially car dock chargers and desk chargers have port tips using different material thicknesses.
I am speculating here, but it's likely that the off sizing would produce intermittent charging problems or damage to the device.
Of course, the overcharging effect would certainly account for rapid flex cable burnouts.
Without the cables and a micrometer, impossible to know for sure.
OEM is certainly preferable....g
Sent from my SAMSUNG-SGH-I717 using XDA Premium HD app
srkrono said:
My phone had this issue and all I did was oder the charging port from parts4repair.com and it cleared the issue up
Click to expand...
Click to collapse
I did the same about a month ago, when I got the phone. Now it's out again.
rangercaptain said:
Are you using the Samsung charger for your phone? It seems you are over volted and burn your usb port.
Click to expand...
Click to collapse
I didn't know this was anything more than a myth. Though, I'm not sure this is my problem. I can charge the phone - for now - by putting the phone on my bedside table and putting a small weight along the length of the cable so it holds the jack at an angle against the port.
I know I'm gonna get flamed for that last statement.
hi,
Thank you for looking at my question. I have a prime which is roughly 15 months old. rooted and running the new energy rom. I use this both for work and at home daily and I am totally happy with everything about it.
Over the past week or so I've noticed that it's hard to plug in the charger every evening and today when I plugged it in the display went dark. You can very faintly see the start up screen but no real lighting at all. I took a look at the charger and several of the cooper peices are bent over and you can see a bit of where on both sides from 15 months of use.
I just contacted Asus customer service and got the normal caveats you typically get when you attempt to return for repair anything by phone...it will take about a month, you need to pay for shipping, etc.
i checked this forum using keywords like "Damaged charger" and didn't come across anyone else that's had this problem. Is anyone familiar with this issue? There's no reason except the charger (and the possible short to the display I just caused plugging it in ) that I wouldn't be happy with this tablet for a few more years. I just don't want to put out, potentially, comparatively alot of money if the plug has been failing regularly for others too.
Anyone familiar with this problem? does anyone who's dealt w/ Asus care to guesstimate a cost?
Thank You for your help.
This is my second padphone in 3 weeks and both devices have lost mobile data connection. The first time AT&T told me it was because of a crack on the screen. Made no sense but I paid the 200$ for insurance and got it replaced now the replacement is doing the same thing. For no reason at all I will loose all connection and the phone says no service and then comes back after a random amount of time.
Is anyone else experiencing this behavior?
Sent from my ASUS PadFone X using XDA Free mobile app
Not at all. Sorry.
I had the same problem too. Just change the sim card to a new one and it will be alright again
Have you updated the IMEI with at&t? I had some small issues with my data until I updated. Tether didn't work either. It would give my computer an IP but wouldn't pass traffic.
Sent from my ASUS PadFone X using XDA Free mobile app
infinitpain said:
This is my second padphone in 3 weeks and both devices have lost mobile data connection. The first time AT&T told me it was because of a crack on the screen. Made no sense but I paid the 200$ for insurance and got it replaced now the replacement is doing the same thing. For no reason at all I will loose all connection and the phone says no service and then comes back after a random amount of time.
Is anyone else experiencing this behavior?
Sent from my ASUS PadFone X using XDA Free mobile app
Click to expand...
Click to collapse
Hello XDA Community,
I would like for anyone reporting any issues relating to heat and data to please contact me with details.
Are you using Wi-Fi, LTE, Streaming movies, Videos, Playing games, or using certain Applications?
Was your Padfone X docked when this happened?
Please provide your Serial Number.
I would like to gather as much information as possible and I cannot do it without this communities help.
Please email me at [email protected], place case number N140842602 in the subject line along with your username.
Lose power first?
infinitpain said:
This is my second padphone in 3 weeks and both devices have lost mobile data connection. The first time AT&T told me it was because of a crack on the screen. Made no sense but I paid the 200$ for insurance and got it replaced now the replacement is doing the same thing. For no reason at all I will loose all connection and the phone says no service and then comes back after a random amount of time.
Is anyone else experiencing this behavior?
Sent from my ASUS PadFone X using XDA Free mobile app
Click to expand...
Click to collapse
Did you lose power first? Were you in tablet mode when it happened? You should check out the "Phone Died" thread and contact [email protected] You are not alone and this seems to be a fairly widespread issue. It was not the crack on the screen. Scott's email is [email protected].
Same issue as modirator
aselsley said:
Did you lose power first? Were you in tablet mode when it happened? You should check out the "Phone Died" thread and contact [email protected] You are not alone and this seems to be a fairly widespread issue. It was not the crack on the screen. Scott's email is [email protected].
Click to expand...
Click to collapse
Yes the phone was in the tablet while charging. This happened to me 3 times. 1st device I had taken the phone out of the charger and it wouldn't power on until I connected the phone directly to the charger. But it didn't have data connection when it finally powered up. The 2nd device I disconnected the charger from the tablet then pulled it out but it still happened. 3rd device I disconnected the charger from the tablet and tried powering on the device through the tablet. Still same problem the thing wouldn't turn on. So i pulled the phone out plugged it to the charger held the power button. It came one and as you guess no network. But in my case I get no network at all. So if there is a fix please let me know because this is very frustrating. I have had 3 of the phones and all of them have now had the same exact problem. My opinion is that this is a malfunction with the tablet. Because from my experience it never happens when the phone is charging directly through the charging cable.
No fix yet...
acriar said:
Yes the phone was in the tablet while charging. This happened to me 3 times. 1st device I had taken the phone out of the charger and it wouldn't power on until I connected the phone directly to the charger. But it didn't have data connection when it finally powered up. The 2nd device I disconnected the charger from the tablet then pulled it out but it still happened. 3rd device I disconnected the charger from the tablet and tried powering on the device through the tablet. Still same problem the thing wouldn't turn on. So i pulled the phone out plugged it to the charger held the power button. It came one and as you guess no network. But in my case I get no network at all. So if there is a fix please let me know because this is very frustrating. I have had 3 of the phones and all of them have now had the same exact problem. My opinion is that this is a malfunction with the tablet. Because from my experience it never happens when the phone is charging directly through the charging cable.
Click to expand...
Click to collapse
Thanks Acriar for the additional information. So far every failure like this is pretty consistently in conjunction with the tablet. No, I don't have a fix. I wish I did, because your reply does not give me much hope for my third device. Again, let [email protected] know. Hopefully they are putting sufficient engineering resources on to this to fix it else the Padfone X's life in the US will be short at best.
acriar said:
Yes the phone was in the tablet while charging. This happened to me 3 times. 1st device I had taken the phone out of the charger and it wouldn't power on until I connected the phone directly to the charger. But it didn't have data connection when it finally powered up. The 2nd device I disconnected the charger from the tablet then pulled it out but it still happened. 3rd device I disconnected the charger from the tablet and tried powering on the device through the tablet. Still same problem the thing wouldn't turn on. So i pulled the phone out plugged it to the charger held the power button. It came one and as you guess no network. But in my case I get no network at all. So if there is a fix please let me know because this is very frustrating. I have had 3 of the phones and all of them have now had the same exact problem. My opinion is that this is a malfunction with the tablet. Because from my experience it never happens when the phone is charging directly through the charging cable.
Click to expand...
Click to collapse
Exactly my experience with the first phone. AT&T replaced that one. Didn't replace the one w/ dead pixels.
Similar problems with dropping network
I began having problems with the network dropping 2 weekends ago. I moved my phone from my pocket to the station, but the station never 'start'. When pulled out, the phone would not start. Neither was low on battery. Finally got the phone to start when I plugged it into the charger. That has happened a few more times since then. After that, the network was totally undependable for the night and next day, despite restarts of all types. I was on a trip, and when I got home the problem continued for the night, but then disappeared the next morning before I could take it to the ATT store. Worked fine a few days, then occasionally could connect and occasionally not. A restart of the phone usually gets the network back - but not always. My wifi connection has always been available when wifi was around, but the LTE is suddenly disappearing fast. Will send note to Scott, but wanted to add to this thread. BTW, great site. Thanks for the info here. Best padfone x forum I've found by far.
Asus repair: they truly are out in a league of their own.
dibblebill said:
Exactly my experience with the first phone. AT&T replaced that one. Didn't replace the one w/ dead pixels.
Click to expand...
Click to collapse
For those of you with this problem the answer is to contact Asus. From my analysis when I sent mines in here's the problem. So as you see from my response the phone was over charging when left in the tablet for an extended period of time. Well it's not that the tablet wasn't managing this charge correctly it was the charger as well. I say this because when they returned my device it was accompanied by a new charger, and yes they replaced the tablet as well. But there is a new feature in their UI that request you use the factory charger when charging your device while in the tablet. I checked the numbers on the old charger that i had from my previous phones ( the failed one's before) and it had a different version number on it than the new one they sent. I also noticed some of the AMPs and voltage had been changed. That all said I want to give a big thank you to Asus repair because they are actually an honest bunch, and here's why. So as explained above i, like many of you, have had several of these devices. Just so happened that on the third one I'd been working out on hot day and when I arrived home was still sweating. The wet sensor for the device, for those that don't know, is right on the back where your fingures rest while holding it. As expected I touched it while sweating and it turned red, was unaware of this at the time however. Soon after the third device failed and I tired returning it to At&t. They explained they could not accept it due to the wet sensor. I explained that the phone was not water damaged and the problem that existed was the same as the past devices I returned. But they washed their hands of it and would not take it back. On to Asus; they were taking my tablet in as an RMA and explained they could check the damages on the phone, after I explained my situation. They explained they would let me know the repair cost for the phone before returning the devices. I asked if they would take an honest look at it in this case, explaining that if they found water damage that I would fully pay for the repairs but if the damage was due to the malfunction could they just fix that. Well they, unlike AT&T, did just and replaced the damaged device. I must say it is very rare for a company to have such conviction to its customers and truly appreciate their dedication. And if you are wondering about how the new setup is after the update so far no problems.
acriar said:
For those of you with this problem the answer is to contact Asus. From my analysis when I sent mines in here's the problem. So as you see from my response the phone was over charging when left in the tablet for an extended period of time. Well it's not that the tablet wasn't managing this charge correctly it was the charger as well. I say this because when they returned my device it was accompanied by a new charger, and yes they replaced the tablet as well. But there is a new feature in their UI that request you use the factory charger when charging your device while in the tablet. I checked the numbers on the old charger that i had from my previous phones ( the failed one's before) and it had a different version number on it than the new one they sent. I also noticed some of the AMPs and voltage had been changed. That all said I want to give a big thank you to Asus repair because they are actually an honest bunch, and here's why. So as explained above i, like many of you, have had several of these devices. Just so happened that on the third one I'd been working out on hot day and when I arrived home was still sweating. The wet sensor for the device, for those that don't know, is right on the back where your fingures rest while holding it. As expected I touched it while sweating and it turned red, was unaware of this at the time however. Soon after the third device failed and I tired returning it to At&t. They explained they could not accept it due to the wet sensor. I explained that the phone was not water damaged and the problem that existed was the same as the past devices I returned. But they washed their hands of it and would not take it back. On to Asus; they were taking my tablet in as an RMA and explained they could check the damages on the phone, after I explained my situation. They explained they would let me know the repair cost for the phone before returning the devices. I asked if they would take an honest look at it in this case, explaining that if they found water damage that I would fully pay for the repairs but if the damage was due to the malfunction could they just fix that. Well they, unlike AT&T, did just and replaced the damaged device. I must say it is very rare for a company to have such conviction to its customers and truly appreciate their dedication. And if you are wondering about how the new setup is after the update so far no problems.
Click to expand...
Click to collapse
And I agree- ASUS's handling of the issue wasn't bad. They even replaced my scuffed tablet dock back cover. But it wasn't the charger- mine went out while discharging, every time. Sometimes within seconds of being docked. I had two different tablet dock hardware versions and both failed on me. It was something in the phone's handling of it, is my guess, seeing as the firmware update seemingly fixed it.