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Thought I'd try to start a general Telus thread since there's stuff spread all over the place. Hope that's OK mods.
I bought my Telus Amaze on the second day out. Haven't tried to unlock the bootloader until now. Went through the HTCdev method and it failed. After submitting the hex code the dev site indicated it failed. No error code. Is there a solution?
I had trouble with the hexcode aswell, but I believe I just kept trying and it worked its self out, the htcdev website was being a dink half the time. I'm pretty sure there are other methods to unlock it
This is how I did it http://www.techzek.com/unlock-htc-amaze-4g%e2%80%99s-boot-loader/
Sent from my HTC Amaze 4G using xda premium
Unlock support for the Telus Amaze had been removed several weeks ago. There has been many request made to HTC for assistance. Last I seen on their Facebook page is that they are "working on it" ...no eta.
I've had the phone since day one and only decided to do the htcdev unlock after It had been removed.
Sent from my HTC Amaze 4G using XDA premium
Trevorhimself said:
Unlock support for the Telus Amaze had been removed several weeks ago. There has been many request made to HTC for assistance. Last I seen on their Facebook page is that they are "working on it" ...no eta.
I've had the phone since day one and only decided to do the htcdev unlock after It had been removed.
Sent from my HTC Amaze 4G using XDA premium
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Yeah, tried to unlock several times now and no go. I don't understand why they would remove support for Telus when adding support for tmobile. It sucks. I can't help but wonder if Telus has something to do with it. Didn't HTC promise to unlock all future bootloaders? It makes no sense to allow it for one carrier but not another.
wow im glad i unlocked mine the first day i got it, this beastmod rom is awesome.
So, I called HTC Canada to ask about unlocking the bootloader. I explained that I had attempted to unlock and it had failed. She said, "It should work, hold the line a minute." She then came back on and said I don't see the Telus model listed under supported devices. I pointed out that prior to the tmobile being added the telus version could be unlocked, but now it can't. She had nothing to say. I asked if HTC is working on adding it. Her response was, "All I can do is refer you to the htcdev website." Basically, she knew nothing and was totally useless. She implied that all I can do is wait and hope. While I love the phone, I'm now regretting buying it due to lack of support from htc.
So unless things change, there's no way I'll ever have ICS on my phone since I know from experience that Telus never has any interest in updating their phones.
I decided to be persistent and have emailed htc regarding the bootloader. Here is the series of responses. My initial question was: Attempts to unlock the bootloader fail. When will the Telus Amaze be added? I thought HTC made a commitment to unlock all bootloaders.
Response 1. Thank you for taking the time to contact us here at HTC about the Bootloader for your HTC Amaze, Mark.
Here at HTC we encourage owners of our many devices to use their phones to their full potential. For many owners this involves unlocking the bootloader to experiment with different device ROMs. Although this is not something we would encourage everyone to do, we recognize that many cellphone users with a technical background may wish to do this with their device so that they can optimize the functionality of their device and customize it to suit their needs.
While we can't directly assist you with the process, because of the great demand from our customers we have provided you with the tools you will need to get the process started. Our developer site can be accessed at http://htcdev.com/devcenter. Once the bootloader for your device is available, it will be posted to this site.
This being said, HTC is committed to assisting customers in unlocking bootloaders for HTC devices. However, certain models may not be unlockable due to operator restrictions. If your device is listed as unsupported, we would suggest you follow up with your mobile operator to let them know your interest in unlocking the bootloader.
Thank you for your interest in HTC and our devices. As always, we are here to answer any technical questions or concerns you may have from 6am to 1am EST, 7 days a week for your convenience, or by phone at 1-866-449-8358.
Sincerely,
Tara
HTC
My Response: Thank you for your response to my question about unlocking the bootloader. I just want to be clear about your answer. Are you saying that the bootloader is currently not unlockable because TELUS has placed restrictions which prevent me from unlocking my phone? I was under the impression that I bought an HTC phone, not a TELUS phone. Are you saying that HTC is waiting for permission or information from TELUS before it will add the TELUS Amaze to the htcdev site and make it unlockable. If so, do you know if TELUS has indicated a willingness to do this and it is forthcoming? If not I will be returning my HTC phone for a Samsung which is fully rootable.
Thanks again for your assistance.
HTC Response 2: Thank you for your response, Mark. Please allow us to clarify.
When it comes to the bootloader for each device, all the information we have at this time is that once the bootloader for your device is available it will be posted to our developer site, which can be accessed at http://htcdev.com/devcenter.
Unfortunately we cannot provide a timeframe for the release of the HTC Amaze bootloader, Mark. We do apologise for any inconvenience that this may cause, and we thank you again for contacting HTC.
My response: Thanks again for your quick response.
Sorry to be so persistent but I just want to be sure I understand. Does a team at htcdev.com (or one associated with it) develop the bootloader, or does it come from the provider (Telus)? Would contacting Telus make any difference or are they just going to tell me that it is HTC who must make it available and that Telus has nothing to do with it.
Thanks for your patience.
HTC response: Thank you for your prompt reply Mark.
HTC, not your carrier, is committed to assisting customers in unlocking bootloaders for HTC devices. However, certain models may not be unlockable due to operator restrictions. Please refer to our list of supported devices to see if your device is eligible for unlocking the bootloader.
For more information on unlocking the bootloader please feel free to visit our developer page at www.htcdev.com. We apologize as we here at Technical Support cannot, and do not support the bootloader unlocking of any HTC device.
We apologize for any inconvenience this may cause you Mark. Keep in mind that we are here to answer any technical questions or concerns you may have between 6am to 1am EDST, 7 days a week for your convenience, or by phone at 1-866-449-8358.
My last response: I'm sorry but you are not answering my question, but simply repeating an apparent canned response. Please explain what "operator restrictions" are. Aren't I the operator? By operator do you mean carrier? The Tmobile Amaze is unlockable but the Telus Amaze is not. Is that because Tmobile allows it but Telus doesn't?
All I really want is a straight answer as to why this is the case. How are the phones different given that prior to the Tmobile being added to the htcdev site one could unlock the Telus Amaze too. Since the Tmobile was added the Telus will not unlock.
Please provide a straight and clear answer. I am rapidly losing faith in HTC. Given the recent court case loss to Apple, HTC cannot afford to alienate customers. I want to remain loyal but I feel I am being given the run-around.
UPDATE: Htc's last reply: We apologize if you feel that we are not providing you with enough information regarding the unlocking of the bootloader. However; we here at Technical Support really do not have that much information regarding this issue. This is on the development side of things that we do not have access to or clearance for. We do not support or trouble shoot this area of development. This is really a hands off area for us.
With regards to your question regarding "operator restrictions". This is a restriction based on the carrier, not the end user. We apologize as we are unable to elaborate any further on this issue. Again, for more information on unlocking the bootloader please feel free to visit our developer page at www.htcdev.com.
So who know's where we stand on this. Maybe HTC's right hand is working on it but their left hand doesn't know. Or maybe Telus has no intention of allowing us to unlock our bootloader. I guess we wait. The GSII is looking better and better at this point.
I've gotten a call from HTC support and received the same canned answers as well as direction to get in touch with Telus' support system.
I basically told the lady that their support staff isn't going to be able to tell me any more than she could and that I would really appreciate it if she could pass my request on to her supervisor and from there on the development side of things so I could get a solid answer as to wether or not this is a software related issue, or a "Telus has told us not to unlock their phones" issue.
If its the latter I can call them and start up a storm of curses and complaints, but until I do get a solid answer, I'll have telus and htc sending me back and forth to each others support lines.
Response from Telus
Here is what I got from telus
I spoke with our Data and Network Assistance Team and they have advised that what you're inquiring about is all based on what HTC plans to do. In this instance, you may wish to contact HTC directly for any further information:
- 1-866-449-8356
- Web site: www.htc.com
- E-mail: [email protected]
Please note that once any software upgrade is available, it will be listed on our Web site, therefore, you can periodically click on this link and in the upper right hand corner you'll see notification about software updates:
http://www.telusmobility.com/en/ON/client_help/index.shtml
sbalko said:
Here is what I got from telus
I spoke with our Data and Network Assistance Team and they have advised that what you're inquiring about is all based on what HTC plans to do. In this instance, you may wish to contact HTC directly for any further information:
- 1-866-449-8356
- Web site: www.htc.com
- E-mail: [email protected]
Please note that once any software upgrade is available, it will be listed on our Web site, therefore, you can periodically click on this link and in the upper right hand corner you'll see notification about software updates:
http://www.telusmobility.com/en/ON/client_help/index.shtml
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Clearly somebody doesn't know what their talking about. Nothing will appear on Telus' website since it isn't software we are asking about. What a bunch of idiots.
This is typical. Htc says it's Telus' fault, Telus says it's htc's fault. In the meantime customers of both companies get ****ed.
Just saw this post and thought you all might be interested.
5hr3wd said:
Hey guys I just tried unlocking my mobilicity amaze 4g bootloader from htcdev.com and it just went through and I got the key with the email! :| I'm so excited YAY!
Telus and wind users you guys should try it out too. And let everyone know here.
Thanks!
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Binary100100 said:
Just saw this post and thought you all might be interested.
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I just got another msg back from HTC stating the usual "we're working on it" and recommended I speak with Telus to ensure they are away that the unlocked bootloader is an interest of their customers...
Gotta love the game of pass the buck!
Sent from my Galaxy Nexus using xda premium
Just tried it and it failed as usual. Blank error msg. I see that the Wind and Mobilicity Amaze are both now listed but the Telus is not. This leads me to believe that is it Telus who is holding things up for us. Hope it comes soon.
marleyfan61 said:
Just tried it and it failed as usual. Blank error msg. I see that the Wind and Mobilicity Amaze are both now listed but the Telus is not. This leads me to believe that is it Telus who is holding things up for us. Hope it comes soon.
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It is up and running now. I just finished unlocking my Telus Amaze.
Turbosled said:
It is up and running now. I just finished unlocking my Telus Amaze.
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Hey, thanks for posting this. Although they still haven't listed the Telus Amaze on their supported devices list it actually worked for me too this time. Finally I am unlocked and can root and flash.
Im on Telus as well worked for me im unlocked and rooted
Holy ****.
UCD said:
Holy ****.
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Last post in this thread was 3 weeks ago. Thanks for dropping in with this enlightening and insightful post. Was there a point you wanted to make?
I'd also like to root my Telus Amaze. Has anyone figured out a work around of some sort? Reading the above posts, it seems like some of you managed to get it working via the HTCdev site. What steps did you guys take exactly in order to get it working?
Thanks in advance.
justin0025 said:
I'd also like to root my Telus Amaze. Has anyone figured out a work around of some sort? Reading the above posts, it seems like some of you managed to get it working via the HTCdev site. What steps did you guys take exactly in order to get it working?
Thanks in advance.
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Go to the HTCdev site above, sign up for a free account if you don't have one, log in with it and go to "Unlock bootloader" follow the instructions on the screen and they will walk you through the rest.
Sent from my HTC Ruby using xda premium
So verizon got with htc and added the rezound to there htcdev unlock tool. which is def a win for us but from what a friend who used this with his evo3d on sprint just informed me. is that as soon as you use this tool your device esn is red flag by htc then sent to carrier and all insurance coverage is permanently voided. so if you used this tool and have insurance you might as well cancel it.
so now that this tool has hit for our devices. would it be safe to assume that some dev or devs will be working on a method that unlocks the device without flagging your esn or making the bootloader say relocked if you choose to go back to locked and will this make it easier to achieve S-off .
this is just some info i got from one person who has sprint and did this please correct if this is wrong.
Hopefully not.
Insurance can't be entirely voided. Besides, that is hearsay. Until you can show me that in writing, I don't believe it. I'm sure it voids mechanical problems or software issues but if my phone gets lost... I'm covered. Until you can prove it, everyone needs to just calm down and don't let speculation get out of control.
Sent from my newly unlocked Rezound.. Thank you HTC.
Htc/dev has already said when you use the unlocker you void your warranty and any support from htc. And when you use the unlocker You know that info goes to VZW .
Peter Chou said if you use the unlocker you lose your warranty.
Sent from my HTC
LTE 4G Rezound
You warranty is voided upon unlocking the bootloader. I really doubt they can just nullify the insurance in which you pay for a replacement.
you can think whatever you want im just relaying info from my friend who only found this out because he dropped his 3d and cracked the screen when he went to get it fixed thats what they told him after they said they couldnt fix it idk how it is on verizon i suppose u could ask them but ill bet its the same
brandonkill02 said:
you can think whatever you want im just relaying info from my friend who only found this out because he dropped his 3d and cracked the screen when he went to get it fixed thats what they told him after they said they couldnt fix it idk how it is on verizon i suppose u could ask them but ill bet its the same
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he had to replace his 3d with best buys black tie also i found all this out because i called him to ask him how hard it was to do on his 3d and he told me not to do it
This is exactly why I've waited to unlock my device. Not like there's even anything to flash yet.
Sleek69 said:
This is exactly why I've waited to unlock my device. Not like there's even anything to flash yet.
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agree i just thought id give a heads up to people who got excited about this maybe help save someone a headache
So just say you lost it. Problem solved.
Your friend was lied to by sprint, or he didn't really have insurance. I am on the 3d and have spoken with numerous sprint employees and know a couple people who unlocked with htc and used the insurance to fix their phone from dropping it and what not. It does void the warranty, but not the insurance. But s-off voids your warranty, always has, this isn't different. HTC states it just like it's been stated by devs over the years, you do this at your own risk.
____________________
Trolls, trolls everywhere
I don't think there is any douchebaggery here. We void warranties. That's what we do. Buy insurance from an outside source that is willing to accept software modification. Dunno if squaretrade does, but probably.
pstevep said:
Your friend was lied to by sprint, or he didn't really have insurance. I am on the 3d and have spoken with numerous sprint employees and know a couple people who unlocked with htc and used the insurance to fix their phone from dropping it and what not. It does void the warranty, but not the insurance. But s-off voids your warranty, always has, this isn't different. HTC states it just like it's been stated by devs over the years, you do this at your own risk.
____________________
Trolls, trolls everywhere
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Exactly. this needs to be locked/deleted ASAP before people start freaking out over nothing!
Just stop for a second and think about it, you can get your unlock key without actually unlocking your phone right? Right. So from that point you do whatever it is that you do with the key, throw it in a zip file, put it on a storage drive, delete it, whatever really...the only way Verizon or HTC could know that you actually did use the unlock key would be if you foolishly sent it back in a "unlocked" or "relocked" state. Besides would you really think a company would waste the resources or manpower to pass along a "red flag" to your carrier who would then in turn, go through every account associated and adjust coverage or call customers and ask if they used the key, get real. Furthermore "insurance" like Asurion covers for lost/stolen/damage, and has absolutely nothing to do with warranty. The only thing that happens when you use that tool is that you get a unlock .bin file, if you flash it then yes your hardware warranty is technically void(IF someone could prove it), that's it...period.
From HTCDev:
It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.
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Please understand that you will not be able to return your device to the original state and going forward your device may not be held covered under the warranty for all claims resulting from the unlocking of the bootloader.
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It doesn't even void your warranty. It just voids parts of it that could be caused by you being a dumb-ass.
If something breaks non related to something you could have done with an unlocked boot-loader, it cant be taken away. Even more so, Verizon can NOT cancel something and still keep taking money for it with zero notification. It's very, very illegal.
Vashypooh said:
It doesn't even void your warranty. It just voids parts of it that could be caused by you being a dumb-ass.
If something breaks non related to something you could have done with an unlocked boot-loader, it cant be taken away. Even more so, Verizon can NOT cancel something and still keep taking money for it with zero notification. It's very, very illegal.
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definitely the truth there
Vashypooh said:
From HTCDev:
It doesn't even void your warranty. It just voids parts of it that could be caused by you being a dumb-ass.
If something breaks non related to something you could have done with an unlocked boot-loader, it cant be taken away. Even more so, Verizon can NOT cancel something and still keep taking money for it with zero notification. It's very, very illegal.
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I don't know a lot about cell phone companies and warranties. If it is anything like car manufacturer warranties, and I have a feeling it is, then by law the company has to prove the "mod"(sorry car slang) caused the failure to deny warranty service. And this is by law.
Sax1031 said:
I don't know a lot about cell phone companies and warranties. If it is anything like car manufacturer warranties, and I have a feeling it is, then by law the company has to prove the "mod"(sorry car slang) caused the failure to deny warranty service. And this is by law.
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yep, I mean if you change your intake and then you suck up water because the air filter is in the front bumper in a flood, sure it's void, but if your alternator goes bad, it's covered.
this is just some info i got from one person who has sprint and did this please correct if this is wrong.
im pretty sure i said that^ in the main post it was just something interesting i thought others should know also it wouldnt shock me if they made you jump through hoops because of this if you did crack the screen and they saw your device was flagged and why couldnt they flag it computers can send and input the date changes automatically its not like our esns are stored in a file cabinet do you think that they wouldnt have a software to make these changes for them ...im not saying this is what happens again this is based on one persons experience that i know personally so idk why your tripping out
brandonkill02 said:
this is just some info i got from one person who has sprint and did this please correct if this is wrong.
im pretty sure i said that^ in the main post it was just something interesting i thought others should know also it wouldnt shock me if they made you jump through hoops because of this if you did crack the screen and they saw your device was flagged and why couldnt they flag it computers can send and input the date changes automatically its not like our esns are stored in a file cabinet do you think that they wouldnt have a software to make these changes for them ...im not saying this is what happens again this is based on one persons experience that i know personally so idk why your tripping out
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it's nothing personal, but people will just read the thread title and the first post and freak out, because they don't think, that's why the response was a little, harsh
PhantomApollyon said:
it's nothing personal, but people will just read the thread title and the first post and freak out, because they don't think, that's why the response was a little, harsh
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ok i understand what your saying. you are correct people dont do research as they should before they do or dont do things to the devices. and they dont read all the entire thread like some of us. so my bad if i made the title to broad
I am wondering if anyone knows the specifics of the affects that using the HTCDev unlock tool has on your warranty. I did some research and I could not find a clear cut answer of what is still covered after you unlock. Will hardware defects still be covered by the warranty? For example, if the speaker stops functioning. Is a Sprint Warranty separate from HTC's Warranty?
When you use the htcdev method, your warranty is VOID. As far as sprint, they always check to see if your bootloader is locked and untampered. So for example if you bring in your phone to the sprint store with your bootloader saying 'tampered', you have no choice but to get a new phone by their insurance plan if you got that in the first place. But if the bootloader says 'relocked'(after running a RUU) , you shouldn't have too big of a problem. Just make sure the bootloader doesn't say tampered or' security warning' and you should be fine for sprint repairs.
Sent from my EVO using xda app-developers app
onlybob said:
When you use the htcdev method, your warranty is VOID. As far as sprint, they always check to see if your bootloader is locked and untampered. So for example if you bring in your phone to the sprint store with your bootloader saying 'tampered', you have no choice but to get a new phone by their insurance plan if you got that in the first place. But if the bootloader says 'relocked'(after running a RUU) , you shouldn't have too big of a problem. Just make sure the bootloader doesn't say tampered or' security warning' and you should be fine for sprint repairs.
Sent from my EVO using xda app-developers app
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This info is incorrect. Sprint doesn't care if you are rooted. They will fix or replace phones with hardware malfunctions. If it is software related they will require you to return to stock before addressing the issue. HTC will still warranty your phone for hardware issues just not software issues if you unlocked. But several people have reported that HTC worked on their phones even though they were rooted.
cruise is very right, sprint does not care when you root your phone, its just a matter if you have TEP (total equipment protection).
The thing is, if something happens because of a bad flash or brick and you dont have TEP then you have to pay for the device if you wanna new one.
if you hard brick your device you can take it in to the local sprint store and they will have no idea what going on with it. It will just be labled as a factory mess up or defect. and they will order a refurb for you( if you have the insurance).
Sprint doesn't care and HTC does evals on a case by case. If its a proven hardware fault, they repair or replace despite hboot status
One time I thought I bricked my phone. So I brought it to Sprint and they said they couldn't do anything to help repair it because the hboot said unlocked and tampered. I was signed up for TEP and if I didn't fix my phone by myself(which I did) I had to request for a new phone for over $150. This is my personal experience with Sprint and the info I posted above was right from sprint/htc employees. So if I was wrong, I apologize. Oh this happened last august, when the phone was around $200.
Sent from my Transformer TF101 using xda app-developers app
onlybob said:
One time I thought I bricked my phone. So I brought it to Sprint and they said they couldn't do anything to help repair it because the hboot said unlocked and tampered. I was signed up for TEP and if I didn't fix my phone by myself(which I did) I had to request for a new phone for over $150. This is my personal experience with Sprint and the info I posted above was right from sprint/htc employees. So if I was wrong, I apologize. Oh this happened last august, when the phone was around $200.
Sent from my Transformer TF101 using xda app-developers app
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yeah you got ripped off, i work for sprint and you should have been offered a replacement evo lte.
Evolutionmods said:
yeah you got ripped off, i work for sprint and you should have been offered a replacement evo lte.
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Oh well. Anyways its quite hard to brick this phone besides dropping it from a skyscraper.
Sent from my EVO using xda app-developers app
cruise350 said:
This info is incorrect. Sprint doesn't care if you are rooted. They will fix or replace phones with hardware malfunctions. If it is software related they will require you to return to stock before addressing the issue. HTC will still warranty your phone for hardware issues just not software issues if you unlocked. But several people have reported that HTC worked on their phones even though they were rooted.
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ok people...for the record...HTC DOES NOT COVER ANY PHONE THE HAS BEEN UNLOCKED, ROOTED, OR S-OFF. if you phone says relocked or tampered then HTC DOES NOT COVER YOUR PHONE EITHER. if you dont believe me, then call 866-449-8358. ask for adam. then i'll tell you over the phone the same thing that i just told you now.
ak074 said:
ok people...for the record...HTC DOES NOT COVER ANY PHONE THE HAS BEEN UNLOCKED, ROOTED, OR S-OFF. if you phone says relocked or tampered then HTC DOES NOT COVER YOUR PHONE EITHER. if you dont believe me, then call 866-449-8358. ask for adam. then i'll tell you over the phone the same thing that i just told you now.
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*facepalm* SPRINT ( REMEMBER SPRINT...keep it in mind) DOES NOT CARE IF ITS ROOTED OR NOT. They will fix your phone for small hardware issues. But if its big like brick then no HTC doenst cover nor does sprint. So hope you agreed for TEP.
For example I say about 6-8 months ago, I went to a sprint store and explained " hey I have a rooted phone and screen is badly cracked can you replace THE SCREEN (not the phone!), please." They went to the back of the store and came back with new screen on my HTC evo 4G
Sent from my EVO using xda premium
^^^^^ same for me^^^^^^
Hardware failure they will deal with. Software failure I've always fixed myself. As for HTC, check the international one x forums, you will see that all those people have been charged 300+$ after sending their phone in even for software reflash/RUU if bootloader shows unlocked/relocked.
Sent from my EVO using xda premium
Huh. My moms screen has a single crack horizontally along her evo lte, and they WOULD NOT fix the screen. They said because it was longer than 2 inches they couldn't. Is this right, or did they just give us some bs? Definitely not paying $150 just to get a new phone, when it could be fixed for at least $35
Sent from my EVO using Tapatalk 2
ok. look. htc will fix any- and everything that is wrong with your phone. it doesnt matter if its rooted or not. but it will not be covered under warranty. you will have to pay for the repairs. it doesnt matter what the repair is. also if you send in a rooted/unlocked/s-off device, when you get it back, it will be stock even if the main board has to be replaced. this is the official policy. rooted phones have been overlooked before and i'm sure that it will happen again.
^^^^^ I second this. Check the one x intntl forums if you really wanna see how htc deals with warrantys
Sent from my EVO using xda premium
Evolutionmods said:
yeah you got ripped off, i work for sprint and you should have been offered a replacement evo lte.
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U sure u work for sprint...?
Sent from my GT-I9300 using xda app-developers app
AshraafCulpo said:
U sure u work for sprint...?
Sent from my GT-I9300 using xda app-developers app
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Yes, he's sure.
Sent from my EVO using xda premium
so, did you guys come to any sort of consensus here? I want to root my new HTC One but there's no unofficial method yet and you need to use HTCDev. I've always been able to unbrick every software mistake I've made, happened a lot on the Evo 4G. I need to make sure that any hardware problems that may arise are covered.
for example, my USB port on my Rooted Evo LTE stopped working, I didn't have TEP, and it cost me $50 to get a brand new phone from Sprint. That was fine, because it was less than 5 months of TEP payments.
c-stam said:
so, did you guys come to any sort of consensus here? I want to root my new HTC One but there's no unofficial method yet and you need to use HTCDev. I've always been able to unbrick every software mistake I've made, happened a lot on the Evo 4G. I need to make sure that any hardware problems that may arise are covered.
for example, my USB port on my Rooted Evo LTE stopped working, I didn't have TEP, and it cost me $50 to get a brand new phone from Sprint. That was fine, because it was less than 5 months of TEP payments.
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I always thought that unlocking would void your warranty, but then I found this on htcdev.com: "It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.".
This seems to suggest that your normal hardware warranty stays intact when unlocking your htc device.
sharkmarc said:
I always thought that unlocking would void your warranty, but then I found this on htcdev.com: "It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.".
This seems to suggest that your normal hardware warranty stays intact when unlocking your htc device.
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I should add a data point here since I'm dealing with this right now. HTC told me that unlocking will void your warranty COMPLETELY. No exceptions. It seems that the people who did get repairs were most likely covered under their provider's own 3rd-party warranty.
I also read all of this stuff which says that it's only for issues related to unlocking, but they refused to budge and stated that it's in their training materials.
I tried to get them to state where this was stated in public, and they pointed to the warranty document on their website under support. Basically, skip PAST the warranty section of the document to the Software EULA, and they said that this was the passage that renders it VOID:
ANY THIRD PARTY SOFTWARE THAT MAY BE PROVIDED WITH THE
SOFTWARE IS INCLUDED FOR USE AT YOUR OPTION. IF YOU CHOOSE
TO USE SUCH THIRD PARTY SOFTWARE, THEN SUCH USE SHALL BE
GOVERNED BY SUCH THIRD PARTY’S LICENSE AGREEMENT. HTC IS NOT
RESPONSIBLE FOR ANY THIRD PARTY’S SOFTWARE AND SHALL HAVE NO
LIABILITY FOR YOUR USE OF THIRD PARTY SOFTWARE.
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I got the same thing from multiple people there.
Of course, the interpretation from the CSRs is obviously wrong, since that section just says that HTC is not responsible for the Facebook app that's preloaded, but they really don't care and refused to budge.
What HTC is pretty much saying is if they have belief that the damage was caused by your unlocking, they won't cover it, but if the damage is not related to your unlocking, they will continue coverage on the device.
Sent from my EVO using xda app-developers app
So I was recently thinking about how much I wanted to root my phone, but was afraid of losing my warranty. Which got me thinking about the fact that HTC seems to offer a warranty for the One. Would this mean I would be able to ship my phone for a replacement to HTC if something went wrong and they wouldn't care if I unlocked the bootloader? Anybody have any experience in this department?
vitallish said:
So I was recently thinking about how much I wanted to root my phone, but was afraid of losing my warranty. Which got me thinking about the fact that HTC seems to offer a warranty for the One. Would this mean I would be able to ship my phone for a replacement to HTC if something went wrong and they wouldn't care if I unlocked the bootloader? Anybody have any experience in this department?
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Most people who send their phones in to HTC for warranty replacement of hardware don't have any issues. They usually fix the hardware and send it back with no questions asked. If it is software related you may run into issues. Now there is a chance they will not replace your hardware and void your warranty for unlocked bootloader but from what I have read from users that have done this with previous devices they normally replace and ship.
vitallish said:
So I was recently thinking about how much I wanted to root my phone, but was afraid of losing my warranty. Which got me thinking about the fact that HTC seems to offer a warranty for the One. Would this mean I would be able to ship my phone for a replacement to HTC if something went wrong and they wouldn't care if I unlocked the bootloader? Anybody have any experience in this department?
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ROOTING DOES NOT VOID WARRANTY
If you BRICK your device due to something you installed, HTC will probably not cover it, if your screen goes bad, or wifi quits working, or anything else NOT caused by dropping it or getting it wet, AT&T or HTC will cover you.
AT&T's warranty department is the reason I buy phones from them rather than a manufacturer directly.
Something goes wrong, I call At&T, they ship me a new device and a mailing label to send them back my broken one. Takes a couple of days. HTC fixes your device and it can take a couple of weeks.
again ROOTING a phone is NOT a valid reason to deny a warranty claim.
gunnyman said:
ROOTING DOES NOT VOID WARRANTY
....clipped text...
again ROOTING a phone is NOT a valid reason to deny a warranty claim.
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Rooting was never mentioned here. Unlocking your bootloader is different, and yes, it could allow them to deny you the warranty claim.
In the end, just because they can doesn't imply that they will deny you.
Almost all instances I've heard of including warranty replacement ended happily for the user. I would argue that even though HTC's replacement process takes a longer time, they're more likely to replace the phone without question.
AT&T = Faster replacements
HTC = Higher success rate if you have really hacked up the device
gflare said:
Rooting was never mentioned here. Unlocking your bootloader is different, and yes, it could allow them to deny you the warranty claim.
In the end, just because they can doesn't imply that they will deny you.
Almost all instances I've heard of including warranty replacement ended happily for the user. I would argue that even though HTC's replacement process takes a longer time, they're more likely to replace the phone without question.
AT&T = Faster replacements
HTC = Higher success rate if you have really hacked up the device
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The OP mentioned rooting in his first sentence.
I wanted it out there that rooting in itself doesn't void a warranty.
Because we can root by unlocking our bootloaders doesn't mean that an exploit won't be found that roots without doing so.
We've said the same thing now we're just arguing semantics.
gunnyman said:
The OP mentioned rooting in his first sentence.
I wanted it out there that rooting in itself doesn't void a warranty.
Because we can root by unlocking our bootloaders doesn't mean that an exploit won't be found that roots without doing so.
We've said the same thing now we're just arguing semantics.
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Doh, so true. Completely missed that in the first sentence too, thanks for pointing it out. :highfive:
Thanks a lot for clearing all that up. I apologize for the initial confusion with my first sentence, as you guys pointed out, it's the bootloader unlock that actually voids the warranty. My fears have been quelled and I'm very excited to take full control of this notification light.
If I unlock the bootloader via the HTC dev website, will HTC report that to att? I'm on the next plan, so at some point, assuming I don't crack the screen, I'd return this phone for a new one someday. I know that I can return the phone to stock and make it seem like nothing funny went in with the bootloader. I sort of doubt HTC would, but I thought I'd ask before I explored other, more difficult, unlocking methods.
Avaviel said:
If I unlock the bootloader via the HTC dev website, will HTC report that to att? I'm on the next plan, so at some point, assuming I don't crack the screen, I'd return this phone for a new one someday. I know that I can return the phone to stock and make it seem like nothing funny went in with the bootloader. I sort of doubt HTC would, but I thought I'd ask before I explored other, more difficult, unlocking methods.
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No they don't. Unlocking your bootloader and rooting your phone doesn't violate any kind of TOS that AT&T has so even if HTC did (for whatever reason) report to AT&T they couldn't do anything about it.
Cool! Thanks.
*unlocking we will go!* (sung to the tune of to grandma's house we will go)
Avaviel said:
Cool! Thanks.
*unlocking we will go!* (sung to the tune of to grandma's house we will go)
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On the next program you don't absolutely need to return the phone after the 18 months,you can keep it and just put the 10% down on another phone and continue with payments. I plan on keeping all my devices being that at the end of 18 months I pretty much paid full boat to just trade in and still have to pay on the new device. No dies for me man
I've also been curious about how modding the phone applies to the Next program (mostly academically curious, as I don't participate in the program). Another user asked about it, and I couldn't find a definitive answer. Does bootloader unlock, s-off, root etc. constitute a violation of the Next terms if you intend to trade in the phone?
I know under the "normal" or traditional contract terms (buying a phone under the 2-year agreement at a subsidized price), AT&T made a change in terms where software mods don't void the warranty, and only physical or water damage voids the warranty. But of course, Next is a different animal, as you are intended to trade the phone in (although not mandatory, as jball stated).