Not sure if I'm the only one with this issue, but near the ASUS logo, if I push down anywhere in that area, I can fanilty here the screen press down and creek. While this isn't a major issue, I am OCD and if I paid 500 bucks or a device, I expect everything to be functioning normally. It happens in that part of the touch screen only, everything else it like it should.
Does anyone else have this issue?
Doesn't happen with my Prime. I do have some creaking with my Samsung Epic 4G Touch and Motorola Photon smartphones, but my wife doesn't with her Epic 4G Touch. Had some creaking on my Epic 4G. Also have some with my Panasonic camcorder. Don't have any with either of my Zune 80GB media players. A part of the dash on my Infiniti G37 has a tiny bit of give that rattles a little after 14K miles. Have a little bit of creaking in my HP Envy 14 notebook, but my wife's Toshiba M400 Tablet PC doesn't have any. None in my original Transformer, but the Xoom I owned had a little bit.
So, yeah, a little bit of off-tolerance creaking is pretty common in the things I own. Some have it, some don't. So far, I haven't had any that's caused me to want to return any of them, and I've pretty much reserved myself to the fact that unless I'm paying millions of dollars for something, it's possible to have some variance.
---------- Post added at 01:19 PM ---------- Previous post was at 01:18 PM ----------
Oh, and, I don't get the poll. What do updates have to do with creaking?
No, no creaking at all like you described. plus your poll doesn't make sense. what does having a software update have to do with your screen creaking? lol. that's why I didn't vote yet. software and screen creaking is not related
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wynand32 said:
Doesn't happen with my Prime. I do have some creaking with my Samsung Epic 4G Touch and Motorola Photon smartphones, but my wife doesn't with her Epic 4G Touch. Had some creaking on my Epic 4G. Also have some with my Panasonic camcorder. Don't have any with either of my Zune 80GB media players. A part of the dash on my Infiniti G37 has a tiny bit of give that rattles a little after 14K miles. Have a little bit of creaking in my HP Envy 14 notebook, but my wife's Toshiba M400 Tablet PC doesn't have any. None in my original Transformer, but the Xoom I owned had a little bit.
So, yeah, a little bit of off-tolerance creaking is pretty common in the things I own. Some have it, some don't. So far, I haven't had any that's caused me to want to return any of them, and I've pretty much reserved myself to the fact that unless I'm paying millions of dollars for something, it's possible to have some variance.
---------- Post added at 01:19 PM ---------- Previous post was at 01:18 PM ----------
Oh, and, I don't get the poll. What do updates have to do with creaking?
Click to expand...
Click to collapse
Thanks for your input. Depending on where and when you get your prime, it could determine how "up to date" it is, and you can tell how long it has been sitting in its box, etc. If it was a bad model, and it had the latest updates, you can tell it is ether faulty, or something is up when manufacturing.
demandarin said:
No, no creaking at all like you described. plus your poll doesn't make sense. what does having a software update have to do with your screen creaking? lol. that's why I didn't vote yet. software and screen creaking is not related
Click to expand...
Click to collapse
See above.
demandarin said:
No, no creaking at all like you described. plus your poll doesn't make sense. what does having a software update have to do with your screen creaking? lol. that's why I didn't vote yet. software and screen creaking is not related
Click to expand...
Click to collapse
MrGiggles said:
Click to expand...
Click to collapse
If it really bothers you that much, I will uncheck it as a question. This is a general discussion about the screen creeking.
well my prime creeks like my previous tf101. am also mad. it should not happen in a 500$ device.
MrGiggles said:
Click to expand...
Click to collapse
what app you used to write over the screenshot? the included supernote?
On the right edge in the middle quarter my screen is slightly loose and creaks as a result , everything else works fine so undecided wether to return.
I probably should on principle but international so would be a hassle and worried that a replacement would be worse with other issues.
To be honest i rarely notice it , its more that i know there is an issue that is annoying.
detta123 said:
Thanks for your input. Depending on where and when you get your prime, it could determine how "up to date" it is, and you can tell how long it has been sitting in its box, etc. If it was a bad model, and it had the latest updates, you can tell it is ether faulty, or something is up when manufacturing.
Click to expand...
Click to collapse
Then your poll is confusing. It should have been, "What update was your tablet at when you received it?" Because of course, most people have already updated their Primes to the latest version regardless of when they received it.
I'm not sure that this kind of issue is really all that related to when a particular unit is manufactured. Every device, no matter how long it's been on the market, will have occasional lemons produced, not to mention units that are the slightest fraction off-tolerance. In the case of a device like the Prime with such tight tolerances, it's bound to happen.
Maybe the person who did this production step on your unit sneezed at just the wrong moment. Boom, there you go. Creaking. And if this particular pressure point is even checked in QA, either yours wasn't sampled or THAT person got distracted by the hottie that walked by at that particular moment.
Again, these aren't low-volume, multi-million dollar products being made. They're high-volume, low-margin, relatively low-cost products where spending the resources for absolute perfection on every unit is simply cost-prohibitive. We'd be paying $10K for these things to have every single one be absolutely perfect build-wise.
Just venting here, because I think folks get WAY too picky about such things. If something literally doesn't function (like the haptic feedback on one of my Primes), then that's something to complain about. But a tiny difference in fit and finish just seems a bit ticky-tacky to me.
demandarin said:
what app you used to write over the screenshot? the included supernote?
Click to expand...
Click to collapse
Photoshop CS5.1?
---------- Post added at 10:02 PM ---------- Previous post was at 10:00 PM ----------
detta123 said:
If it really bothers you that much, I will uncheck it as a question. This is a general discussion about the screen creeking.
Click to expand...
Click to collapse
it was a question that you are looking for answers about? Sounds like a Q and A to me.. Renaming it does not change anything.. but you now re worded it.. so I guess its ok..
I got it too on the left part of the screen. It is really annoying, when you accidently tap instead of just touch it clicks.. Gonna return it for another one as I also have some pixels issues and dust on the lens of the front camera. All the units they had at the ASUS Benelux launch party did not have this creaking issue.
MrGiggles said:
Photoshop CS5.1?
---------- Post added at 10:02 PM ---------- Previous post was at 10:00 PM ----------
it was a question that you are looking for answers about? Sounds like a Q and A to me.. Renaming it does not change anything.. but you now re worded it.. so I guess its ok..
Click to expand...
Click to collapse
A question that opens discussion. If it was a question like, does the Prime have a built in USB port? Answer: No. That would break the rules.
wynand32 said:
Then your poll is confusing. It should have been, "What update was your tablet at when you received it?" Because of course, most people have already updated their Primes to the latest version regardless of when they received it.
I'm not sure that this kind of issue is really all that related to when a particular unit is manufactured. Every device, no matter how long it's been on the market, will have occasional lemons produced, not to mention units that are the slightest fraction off-tolerance. In the case of a device like the Prime with such tight tolerances, it's bound to happen.
Maybe the person who did this production step on your unit sneezed at just the wrong moment. Boom, there you go. Creaking. And if this particular pressure point is even checked in QA, either yours wasn't sampled or THAT person got distracted by the hottie that walked by at that particular moment.
Again, these aren't low-volume, multi-million dollar products being made. They're high-volume, low-margin, relatively low-cost products where spending the resources for absolute perfection on every unit is simply cost-prohibitive. We'd be paying $10K for these things to have every single one be absolutely perfect build-wise.
Just venting here, because I think folks get WAY too picky about such things. If something literally doesn't function (like the haptic feedback on one of my Primes), then that's something to complain about. But a tiny difference in fit and finish just seems a bit ticky-tacky to me.
Click to expand...
Click to collapse
I see what your saying, but I don't think I'm being picky. Is it too much to ask that the main part of the tablet works as it should? I don't think so. But I get what you are saying, yeah it happens, which is unfortunate. :/
flight777 said:
I got it too on the left part of the screen. It is really annoying, when you accidently tap instead of just touch it clicks.. Gonna return it for another one as I also have some pixels issues and dust on the lens of the front camera. All the units they had at the ASUS Benelux launch party did not have this creaking issue.
Click to expand...
Click to collapse
Thanks for posting, at least I'm not the only one. lol
Yep. Left side of my Prime had click/creak. It was extremely annoying when using the tablet in a quiet room. The tablet just didn't feel solid - not like my wife's GT 10.1 or even my cheapy GTablet. I'm really surprised at the "don't be so picky" responses. $500 must be pocket change for some of you guys.
My Prime went back today. I'll pick one up again when/if they get the issues worked out.
Sent from my GTablet using Tapatalk
Mine has one small area (Black bezel, just to the right of the power connector) that when pushed on seems to go down a little, with a faint creek.
Annoyed me at first, think I've gotten used to it now (Not exactly a place I touch regularly). Would return it, but being in Australia, could take too long to get a replacement.
I forgot that it had international warranty so i will ring service centre in my city and see if i can get it fixed , i would think of all the problems that this device has fixing the screen looseness would be pretty straight forward unless i am missing something. Doing a search found some people who said asus even had courier come and pick it up for them so i will give them a call tomorrow!
I can confirm that I have the same issue in the same area as OP.
Also when I shake the device it sometimes rattles form the inside which seems to be coming from the top right somewhere.
man and i thought am unlucky and have faulty device. Now I see... asus still sucks with their quality control. Shame on them. 500$ ****
Hopefully my exchange wont have the same issue.
I found the source of the rattle noise. It comes from the right hand dock connector.
Sent from my Transformer Prime TF201 using xda premium
Related
Until I get a flawless 3V0. ( I don't care about light leak)
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k ........................
CheesyNutz said:
k ........................
Click to expand...
Click to collapse
I think your >. key on your keyboard got stuck
I love this phone but every single one I've had has had issues. Just received my new one today. It's better then the rest
Do what you got to do. I'm on my 3rd 3vo now.
No one cares. Should I wear a red shirt tomm, or my new white one? No one cares
Sent from my 3rd Dimension of Evolution
Cool story bro. I heard Samsung is coming out with a new phone for Sprint, you should try it out.
On my third. The first was for light leakage and a yellow tint. The second had leakage as well, so I figured I would live with it, but that one had a power button that wasn't responsive without pushing it down really hard.
This one has light leakage but everything else is fine. I'll live with it.
Sent from my PG86100 using XDA Premium App
Who ever says no one cares, then don't click the thread and don't post? mkay?
Anyways, yeah. The new one i got is pretty much perfect, we'll see.
I would take an HTC phone, over a samdong phone any day. I actually like quality
You collecting boxes? Aren't you supposed to return the boxes too? You could sell them on Ebay:
Brand new Evo 3D box
Only $149.
Mike
Anyone tried taking theirs back for the crooked screen? If so, did they replace it? Thinking about trying. Sometimes I don't really notice it, but there are sometimes when it really seems to show out more than others.
On your new one look closely for dirt under the screen..I'm sure you will find a spec some where.Then you can return it again.
And I'm sure no one would have noticed the crooked screens if it weren't for that thread...I feel like I'm the only person in the world who actually returned their phone for an actual defect that caused
the phone to not operate as intended.
Sent from my PG86100 using XDA Premium App
Well I was on my way to get my 6th one, and yeah all them had issues, and since I got it on launch day this was my last shot, but I have had enough. Mmm what to do? Talked to the manger and they will extend my return policy so that I can get the photon. I have to say that sprints customers service was top notch. PS. I really wanted to like this phone
Sent from my PG86100 using XDA App
BrianBaker said:
On your new one look closely for dirt under the screen..I'm sure you will find a spec some where.Then you can return it again.
And I'm sure no one would have noticed the crooked screens if it weren't for that thread...I feel like I'm the only person in the world who actually returned their phone for an actual defect that caused
the phone to not operate as intended.
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
Your so much better than everyone else. You probably are the only legit person here. I paid full price for this phone. My laptop doesn't have a crooked screen and it cost less than this phone. Sorry for expecting my $550 phone to have a straight screen. Plus, FYI, I noticed the crooked screen without ever reading one thing on here about it. In fact, I had no idea anyone else had noticed it until I came here to post about mine and saw the thread! Imagine that! You are wrong about something!
Yeah,imagine that....Well maybe if someone had 6 issues with 6 different phones then maybe that person should look for a different product..If i had to get something replaced that many times I can tell you that product/company would not get my business...If you've replaced a product that many times you're never going to be happy.Save yourself the headache in searching for the perfect phone and just give it up and move on.
<side note> If i paid full price sure i'd be a bit more picky,but 6 times? Does the company even deserve your hard earned money at that point?
housry23 said:
Anyone tried taking theirs back for the crooked screen? If so, did they replace it? Thinking about trying. Sometimes I don't really notice it, but there are sometimes when it really seems to show out more than others.
Click to expand...
Click to collapse
Yes, they should. Can't imagine you'd get any flack unless you get a turd of a store. Only returned mine once: for the crooked screen. New one is perfect. Local Sprint store even let me sit down in their repair room and open and check out the brand new one before they even activated it. I confirmed the screen was straight, used the camera and gallery to search for dead pixels and then when I was satisfied, they swapped them and activated the new one. Great service!
P.S. Manager at that store commented that my screen was pretty bad. His was slightly crooked too and he said he was going to swap his out later but we both said the one I exchanged was twice as bad! Drag the notification bar down and the left edge of the notification bar on the bottom was actually underneath the blackout it was so crooked! It's only half to 3/4 of a millimeter but that's easily noticeable and since the digitizer (top glass panel) is straight and the LCD panel underneath is crooked, it can actually throw off the touch response. Straight digitizer + crooked screen = some keys on keyboard (and buttons in some apps) don't align properly and you end up pressing the wrong thing sometimes.
Mike
BrianBaker said:
Yeah,imagine that....Well maybe if someone had 6 issues with 6 different phones then maybe that person should look for a different product..If i had to get something replaced that many times I can tell you that product/company would not get my business...If you've replaced a product that many times you're never going to be happy.Save yourself the headache in searching for the perfect phone and just give it up and move on.
<side note> If i paid full price sure i'd be a bit more picky,but 6 times? Does the company even deserve your hard earned money at that point?
Click to expand...
Click to collapse
I definitely agree with you on that point. I haven't taken my phone back yet because of the slightly crooked screen, but am thinking about it. It doesn't affect the function of the phone one bit, but it is a bit annoying when I see it. Like I said before it is not always noticeable, but there are certain times it is.
Some people are never satisfied and that's just the way it is.
mikeyxda said:
Yes, they should. Can't imagine you'd get any flack unless you get a turd of a store. Only returned mine once: for the crooked screen. New one is perfect. Local Sprint store even let me sit down in their repair room and open and check out the brand new one before they even activated it. I confirmed the screen was straight, used the camera and gallery to search for dead pixels and then when I was satisfied, they swapped them and activated the new one. Great service!
P.S. Manager at that store commented that my screen was pretty bad. His was slightly crooked too and he said he was going to swap his out later but we both said the one I exchanged was twice as bad! Drag the notification bar down and the left edge of the notification bar on the bottom was actually underneath the blackout it was so crooked! It's only half to 3/4 of a millimeter but that's easily noticeable and since the digitizer (top glass panel) is straight and the LCD panel underneath is crooked, it can actually throw off the touch response. Straight digitizer + crooked screen = some keys on keyboard (and buttons in some apps) don't align properly and you end up pressing the wrong thing sometimes.
Mike
Click to expand...
Click to collapse
Yeah I can barely hit the p on mine. It is very difficult to type certain letters.
Edit: You convinced me to try. Going to go now. Thanks for your feedback.
I'm on my fourth e3d ..this is the first time I've ever had to exchange a phone for any reason..first one had a bad 3g radio..2nd had a blown earpiece 3rd wasn't to bad but still had bad reception and the rep actually wanted me to exchange it..all I wanted was to test it..just got this one and so far so good..usually I wouldnt stick with a product that had issues like this but I.just love HTC..I played with my nieces captivate and I couldn't stand the UI..no pinch.to zoom on photos and it just was difficult to navigate..and she's still on 2.1 update 1 ..I thought those phone had froyo already
housry23 said:
I definitely agree with you on that point. I haven't taken my phone back yet because of the slightly crooked screen, but am thinking about it. It doesn't affect the function of the phone one bit, but it is a bit annoying when I see it. Like I said before it is not always noticeable, but there are certain times it is.
Some people are never satisfied and that's just the way it is.
Click to expand...
Click to collapse
If your screen is crooked and you noticed it with out the thread in this forum pointing it out to you then maybe your screen is crooked enough to warrant a swap out..My screen actually bricked on 3d content and anytime 3d activated,my phone would restart every time..If this phone I have now had an issue then I'd be done with it..I love the phone,but I think a lot of people here are wanting to love theirs and that's where the picky-ness sets in..I get it but I don't want to look forward to liking a product I buy..I want to like it for being what it is and performing the way it was intended...
Sorry if I came off as being greater than anyone else,I wasn't trying to..I just think I have a higher tolerance for technology than most..
Sent from my PG86100 using XDA Premium App
Newklearx3 said:
I would take an HTC phone, over a samdong phone any day. I actually like quality
Click to expand...
Click to collapse
Haha says the guy who returned 4 phones already for quality issues
Sent from my PC36100 using Tapatalk
"If you love something, let it go. If it comes back to you, its yours forever. If it doesn’t, then it was never meant to be."
I sent my Transformer Prime for repairs today. I didn't think it would be this difficult to part from it. Here are some photos I took as we got ready to say goodbye:
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But seriously, I am hopeful the ASUS can fix the problems with this tablet. I could have just returned it for refund - instead I chose to give ASUS the benefit of the doubt and let them fix it. We will find out in about two weeks how they do.
Cheers.
Really tempted to send it off for repairs myself but the fact I can live with the problems with mine (Weak(ish) Wi-Fi away from router and a creaking screen) makes it hard to make up my mind. I'd rather wait to see if they announce a hardware fix and allow us to send them in for a proper repair considering I've got at least a year to have them repair it. Two weeks without a back up tablet now that I've had a taste is difficult .
So, OP, what is it that ASUS has promised to fix?
i did the same thing..
waiting on it to come home =0
Aaaaww it's so cute !
This has nerd love all over it <3 <3 <3
dmbatson said:
i did the same thing..
waiting on it to come home =0
Click to expand...
Click to collapse
Can you update me when it gets back as to whether it has any damage such as scratches that weren't there when you sent it ? That's another thing I'm worried about . Also whether they fixed anything major.
Yeah man...we would like to know what you sent yours in for. Did you call them up and speak to some illiterate person or were they knowledgeable? And what did they promise to fix.
I have really poor wifi....I have a 3 bedroom house and I have problems in my bedroom and in the toilet (this is where it's needed most) hahaha. And nonexistent GPS signal.
---------- Post added at 02:04 PM ---------- Previous post was at 02:01 PM ----------
You know several people here have sent theirs in. It's about at least 2 weeks now for them and I haven't heard anything back. I think asus had them killed or something. Maybe even sign a NDA after they fixed it.
Nice thread. Hope it comes back upgraded for ya
wynand32 said:
So, OP, what is it that ASUS has promised to fix?
Click to expand...
Click to collapse
Why I sent it to RMA?
1) GPS. Need I say more?
2) White light bleed in top right corner
3) Dead/stuck white pixel near bottom right corner
4) HDMI output plays audio only through left channel of Sony Bravia. Android 4.0 fixed this partially - now seems to play stereo okay however does not pass surround (DD or DTS) thru to audio receiver.
5) Micro HDMI port seems to be getting lose due to the rounded edges.
6) WIFI issues. Strong within 30 or less feet of AP - but drop off after that as well inconsistent from some rooms that fall within 30 feet or less of AP.
How many did they promise to fix?
Some promises, some uncertainty. For GPS they said it will be "fixed" but not sure it will be to my "standards". For Sony TV issue, I got "Maybe software update will fix that". For light bleed and pixel issues, promised to be fixed. They will look into the micro HDMI port and WIFI issues.
What do I expect them to fix?
Everything. Nobody likes to have defects out of the box. They have some obviously hardware issues that may or not be overcome. I may need to become more assertive at some point, but for now I will trust the process (naively).
I expect to have the unit back by February 2nd or at least hear from them.
Yes it sucks letting it go - especially because we got rid of my wife's desktop for this. Down to one PC for a little bit.
subscribed. please do update this as they return.
I am specifically interested in the wifi and gps, but hoping you have all of your issues fixed.
Thanks, keep us posted!
In case this thread gets locked (people around here cannot stand a single negative word being said about the product), please do PM me.
Update:
Props to Canada Post for getting my darling Transformer Prime to RMA department in one business day and unharmed!
My status on the ASUS repair page has changed to "Repairing". The customer service person said 7 days, so the countdown begins.
Here's what the ASUS page looks like:
I'd be interested in hearing from others who have sent their TP to RMA for repairs. How long after delivery before you heard from them? Does anyone have feedback about the North Bay, Ontario facility (i.e, http://www.nortek.on.ca/)?
I spoke with the receptionist at Nortek and inquired if I could speak with the individual repairing my tablet. While she confirmed that it was the repair facility, of course, she directed me to call ASUS instead. It was obvious what she would say - but I had to ask!
More to come...
****ing_lukin said:
I spoke with the receptionist at Nortek and inquired if I could speak with the individual repairing my tablet. While she confirmed that it was the repair facility, of course, she directed me to call ASUS instead. It was obvious what she would say - but I had to ask!
More to come...
Click to expand...
Click to collapse
It would be very interesting to talk to the/a engineer doing the repairs, shame they wouldn't let you.
Hopefully we'll hear from you again once it shows back up.
Ive subscribed to other RMA threads but nothing sofar.
Hmm - interesting. I'll be following, too.
I'm very happy with mine, despite hiccups. I've known for a while bleed is just "one of those things" and unless it is bad, it's almost to be expected to some extent, so I am surprised they can fix that (I've not paid much attention to light bleed issues on other tablets or this one, so that is my own inattention for not knowing). Mine has light bleed in two very obvious spots on the right hand side (landscape), noticeable by everyone who has seen it when my tablet powers up.
I hope yours gets fixed to your liking.
****ing_lukin said:
Why I sent it to RMA?
1) GPS. Need I say more?
2) White light bleed in top right corner
3) Dead/stuck white pixel near bottom right corner
4) HDMI output plays audio only through left channel of Sony Bravia. Android 4.0 fixed this partially - now seems to play stereo okay however does not pass surround (DD or DTS) thru to audio receiver.
5) Micro HDMI port seems to be getting lose due to the rounded edges.
6) WIFI issues. Strong within 30 or less feet of AP - but drop off after that as well inconsistent from some rooms that fall within 30 feet or less of AP.
How many did they promise to fix?
Some promises, some uncertainty. For GPS they said it will be "fixed" but not sure it will be to my "standards". For Sony TV issue, I got "Maybe software update will fix that". For light bleed and pixel issues, promised to be fixed. They will look into the micro HDMI port and WIFI issues.
What do I expect them to fix?
Everything. Nobody likes to have defects out of the box. They have some obviously hardware issues that may or not be overcome. I may need to become more assertive at some point, but for now I will trust the process (naively).
I expect to have the unit back by February 2nd or at least hear from them.
Yes it sucks letting it go - especially because we got rid of my wife's desktop for this. Down to one PC for a little bit.
Click to expand...
Click to collapse
I have a single stuck/dead pixel as well and I was wondering if I should RMA it or return it to frys.com for a replacement (claiming gps or something), but that seems risky seeing how many bad units there are... Did Asus say they'd fix the stuck/dead pixel? I read somewhere that they wouldn't replace the screen unless it had multiple dead pixels and/or anomalies.
****ing_lukin said:
"If you love something, let it go. If it comes back to you, its yours forever. If it doesn’t, then it was never meant to be."
Click to expand...
Click to collapse
I've heard a different version: "If you love something, let it go. If it doesn't come back to you, hunt it down and kill it!"
Sorry man, you didn't let it go, you just sent it on vacation. I let mine go, over a week ago, back to the seller! Should Asus ever manage to make it work like it should, it will come back when I buy another. Otherwise, I'll kill the idea.
Good luck.
hauj0bb said:
I have a single stuck/dead pixel as well and I was wondering if I should RMA it or return it to frys.com for a replacement (claiming gps or something), but that seems risky seeing how many bad units there are... Did Asus say they'd fix the stuck/dead pixel? I read somewhere that they wouldn't replace the screen unless it had multiple dead pixels and/or anomalies.
Click to expand...
Click to collapse
Thats why I bought mine at bestbuy.com (14 day return on tablets), Bought 2 and 1 had one dead pixel. Returned the tablet the next day at a local bestbuy, did a OMS order for another one and should be receiving one this week.
hauj0bb said:
Did Asus say they'd fix the stuck/dead pixel? I read somewhere that they wouldn't replace the screen unless it had multiple dead pixels and/or anomalies.
Click to expand...
Click to collapse
ASUS told me that a dead pixel should be sent to RMA.As I said in other posts, they were ambiguous about some complains, but the screen was one that they said would be fixed. Give them a call yourself and see what they say.
Thanks to other posts for keeping the hope alive with me. We'll see what happens.
****ing_lukin said:
ASUS told me that a dead pixel should be sent to RMA.As I said in other posts, they were ambiguous about some complains, but the screen was one that they said would be fixed. Give them a call yourself and see what they say.
Thanks to other posts for keeping the hope alive with me. We'll see what happens.
Click to expand...
Click to collapse
Thanks! I think I'll wait a week or two then before I call, I'm sure the repair centers are booked full currently.
Day two update:
I checked my repair status and now it's been changed to "Waiting for Material/ Spare parts". I don't know what this means exactly, but I'm sure people want to speculate what the materials might be (e.g., plastic backing... just kidding). See post #9 for the reasons why I sent my TP for repairs.
Here is the screenshot:
I think it's important to remain optimistic about the return process (or for as long as I can). For the time being, I'm pleased with the response time and what appears to be an effort to fix something. We'll see where things go over the coming days. Remember 7 days from receipt at ASUS is January 25th.
Cheers.
I don't know if ASUS is listening, or they fixed problems that have been plaguing early adopters.
But I unboxed today my new Transformer Prime Champagne Gold 32GB model. Inspected the box and the box had a few scratches on it but I'm not surprised. I open it up, and there is a beautiful piece of machinery sitting right in front of me. First thing I notice is the sticker in the bottom right. I don't know if this was really needed but the sticker changed. It had new icons, for the Tegra 3 promo etc.
Second thing I did was inspect if for any scratches. And happy to report there are none! Every Transformer Prime I got into the office had the slightest of scratches somewhere on it. Well, none of this one. Phew!
Third, I take the plastic of the Prime, and try to turn it on. Not surprised, it came with little power, and had enough to tell me to connect to the charger. After flipping though the manuals to get to the charger, I noticed the manual was updated to reflect Ice Cream Sandwich OS. Sweet!
Fourthly, I notice the power button is slightly easier to press. It isn't bigger, but it defiantly didn't take as much force as my other Prime did.
Fifth, since the Prime was nearly dead, I went to go grab for the charger. I then noticed the cleaning cloth. ASUS took the cleaning cloth and x2 the size. There is also a new cardboard image the shows the Prime WITH a keyboard dock, and how to clean the screen, and back of the Prime. So thats new.
And finally, it came with Ice Cream Sandwich on board, with the latest update OTA that was released yesterday (today?). Does that mean new models are finally shipping with Ice Cream Sandwich and issues fixed? I hope so.
Now the Prime is thrown on its charger for its first charge, and here is a screenshot to show its a C1. I tested my Prime with a bluetooth headset and never lost Wifi, or dropped any speed. I hope to have screenshots later after the Primes very first charge has completed.
Thought I update all of you, THERE ARE GOOD PRIMES COMING! DON'T BE WORRIED WHEN PURCHASING! My company made the right decision to purchase Transformer Primes for app development and I hope you make the great jump.
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BTW, picture taken, with a Prime.
EDIT: These were ordered from Amazon last week. I recommend ordering from Amazon, since the new models seem to be arriving in that location. Others may have too, but this the first I have ever seen this.
Today was my last return day for mine at BB. They are sold out & not selling any due to so many returns at the moment. I checked my local Staples online for stock for the hell of it. It said they had some in stock!
I quickly called & the guy checked and said they just a few in today. He held one for me & i ran to BB returned & took my money over to Staples.
I also got a C1 model & seems to be performing alot better. Wifi seems to be very good so far. I was only getting 2-3mbps on my living room. With my C1 i am getting upwards of 11-12. I am a happy camper right now!
Glad to hear the good news. Be Warned though. OTHERS will come n claim you're lying. They'll try to make you feel you not testing it right..lol. they'll try to make you show proof... you are in an Elite club now. Welcome! We've been waiting for you lol
Vcolassi said:
Today was my last return day for mine at BB. They are sold out & not selling any due to so many returns at the moment. I checked my local Staples online for stock for the hell of it. It said they had some in stock!
I quickly called & the guy checked and said they just a few in today. He held one for me & i ran to BB returned & took my money over to Staples.
I also got a C1 model & seems to be performing alot better. Wifi seems to be very good so far. I was only getting 2-3mbps on my living room. With my C1 i am getting upwards of 11-12. I am a happy camper right now!
Click to expand...
Click to collapse
They changed something, and thank god it was for the good!
Seems like nothing you listed it really worthy or earth shattering of a change to make the claim "THERE ARE GOOD PRIMES COMING!"
The things your "wowed" by hardly matter.. a bigger cleaner? ICS in a manual? ICS preloaded? none of this is... well, not that big of a deal
Nothing you said talks about the issues that plague people like ad hoc, gps, wifi, etc.. you hit on real, real low level surface things.
When they start shipping TF201 with a modified plastic strip back cover, youll see me pulling out my credit card and buying another prime and testing her out once again.
Lock-N-Load said:
Seems like nothing you listed it really worthy or earth shattering of a change to make the claim "THERE ARE GOOD PRIMES COMING!"
Click to expand...
Click to collapse
Especially since s/he hasn't even turned it on yet. Well, at the least the cleaning cloth is twice the size!
its a sad sad situation...
I bought mine and every thing is perfect except for the wifi..my connection speed is of 5mbps and i need to be at 1 feet from the modem for it to be usable also cant return it to BB simply becouse im very far from where i bought it so thanks asus! do something nice with my 703.60 dollars now i cant even sell it.
thanks a lot.
Lock-N-Load said:
Seems like nothing you listed it really worthy or earth shattering of a change to make the claim "THERE ARE GOOD PRIMES COMING!"
The things your "wowed" by hardly matter.. a bigger cleaner? ICS in a manual? ICS preloaded? none of this is... well, not that big of a deal
Nothing you said talks about the issues that plague people like ad hoc, gps, wifi, etc.. you hit on real, real low level surface things.
Click to expand...
Click to collapse
He's simply trying to prove that there are newer, improved Primes coming because the newer ones are packaged differently. Obviously if he had gotten one of the "defective" ones, it would have come packaged exactly the same. But now he got a different one and it seems to be a little better. Doesn't mean it's COMPLETELY OMG AMAZING SUPER SPECIAL AWESOME, but it's better so far.
Now to return to pooping on his party.
I am definitely going to take mine back this was wifi in living room by router!!!!
Sent from my Transformer Prime TF201 using XDA Premium App
Lock-N-Load said:
Seems like nothing you listed it really worthy or earth shattering of a change to make the claim "THERE ARE GOOD PRIMES COMING!"
The things your "wowed" by hardly matter.. a bigger cleaner? ICS in a manual? ICS preloaded? none of this is... well, not that big of a deal
Nothing you said talks about the issues that plague people like ad hoc, gps, wifi, etc.. you hit on real, real low level surface things.
Click to expand...
Click to collapse
BarryH_GEG said:
Especially since s/he hasn't even turned it on yet. Well, at the least the cleaning cloth is twice the size!
Click to expand...
Click to collapse
Ah y'all funny. Always making me laugh. Let he/she enjoy his/her prime..lol. I want the x2 cleaning cloth
A pig in a new dress is still the same pig!
I love the cleaning cloth. I would take a x2 cleaning cloth. Nothing cleans the glass as good.
Hahaha at the cleaning cloth. I kept mine from the one i returned and have one from the keyboard dock. So i have 3 total. I spread them around as i hate smudges on my primes glass! Haha.
i received my TFP from amazon on 01/27. it's also a C1, but didn't come as the OP described and with honeycomb still installed.
Doesn't C1 simply mean produced in Jan 2012? Many Primes have been delivered as C1 and did not have the changes the OP posted, so C1 does not say a lot...
detta123 said:
Fifth, since the Prime was nearly dead, I went to go grab for the charger. I then noticed the cleaning cloth. ASUS took the cleaning cloth and x2 the size.
Click to expand...
Click to collapse
It looks like we have nonbelievers.. as the two above posters have c1.
Can you take a pics of the x2 cleaning cloth and post them?
junrider said:
It looks like we have nonbelievers.. as the two above posters have c1.
Click to expand...
Click to collapse
No, I'm not a non-believer, I'm only saying a serial number starting with C1 does not identify the new prime. I'm actually curious to see what else has changed (less bleeding, less dead pixels, better WIFI?) - but most of that can only be evaluated when a lot of people get those new primes.
salsaholic said:
No, I'm not a non-believer, I'm only saying a serial number starting with C1 does not identify the new prime. I'm actually curious to see what else has changed (less bleeding, less dead pixels, better WIFI?) - but most of that can only be evaluated when a lot of people get those new primes.
Click to expand...
Click to collapse
Ok maybe the OP forgot to add the following Alpha-numeric that follows C1 to may specify the new primes. But wouldn't you still like to see a picture of the 2X cleaning cloth?
junrider said:
Ok maybe the OP forgot to add the following Alpha-numeric that follows C1 to may specify the new primes. But wouldn't you still like to see a picture of the 2X cleaning cloth?
Click to expand...
Click to collapse
Of course! But please, with the original as a reference!
What does screen bleed look like? I got my new C3 serial model and I see white coming out on the sides when the screens all black? Please don't tell me that's it on my 2nd friggin prime!!!
Yup, thats bleed.
Since you have a C3, have you tested your Wifi/BT speeds at the same time? Just curious how yours is performing.
I haven't tested **** yet because I finally got it updated to 21. I'm so pissed. I can't believe I have to send yet another prime back. Are u ****ing kidding me
Is it really bad? Possible to take a pic for us?
Mine has some along the right side but since everything else works on mine cept GPS I live with it.. C3's are supposed to be good batch but looks like they're like the others as well..
Mostly on the right side.
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Once you posted these pics, I had a look at mine too. I too have a screen bleed ( I think two of them) on the right end of the screen. Now I can nitpick, rant and rave and all as much as I want, saying that I payed $500 of my hard earned cash that it better work 100% well. But guess what, its been a month since I got my device and so far I have never, ever noticed this. I watched a couple of movies too, but never noticed it. So, though technically there may be some flaws in my device, for all practical purposes it is unnoticeable and okay. I believe screen bleed is due to the screen being screwed a bit too tightly, so it is technically not a hardware issue, it is just a slight fitting issue which can be fixed if you open your device and tinker.
Similarly, my prime has 2 bright pixels (dead pixels that is). Still, I have never been bothered by it. Now, I may obsess about the screen bleed for a few days (because I just discovered a new "defect" in my prime thanks to you! nah, I'm joking, it's cool! ) but still I'm not gonna notice it.
Now your screen bleed seems benign too! If you notice it often, return it else keep it! As simple as that, bro!
\m/ Btw, my prime is a C1... Peace!
Sorry to see that man, that definitely looks worse than mine..and with a C3 you def got a right to be upset
You know, I lurk on ipad forums a lot. There's no question that almost all if not all ipads out there have back light bleed to some degree. And yet, ipad users don't really care about it since most people don't notice it until someone else points it out to them.
And yet on this side of the fence android users would cry bloody murder and make it out like it's the end of the world just because in a completely dark room with a device that is showing a completely black picture you can see some light coming from the corners.
For those who think backlight bleed is the end of the world, please do us all a favor and get a normal lcd display tablet. Or go get the ipad.
chugger93 said:
What does screen bleed look like? I got my new C3 serial model and I see white coming out on the sides when the screens all black? Please don't tell me that's it on my 2nd friggin prime!!!
Click to expand...
Click to collapse
90% of all LCDs have some form of screen bleed. TVs, Laptops, LCD monitors, iPads, etc. The reality is that it is just a consequence of the technology.
Unless you have incredibly prominent screen bleed that is distracting when the screen is not all black, or distracting enough to notice while watching dark movies, I wouldn't worry about it much.
From the photos you posted I don't think you have much to complain about.
goodintentions said:
You know, I lurk on ipad forums a lot. There's no question that almost all if not all ipads out there have back light bleed to some degree. And yet, ipad users don't really care about it since most people don't notice it until someone else points it out to them.
And yet on this side of the fence android users would cry bloody murder and make it out like it's the end of the world just because in a completely dark room with a device that is showing a completely black picture you can see some light coming from the corners.
For those who think backlight bleed is the end of the world, please do us all a favor and get a normal lcd display tablet. Or go get the ipad.
Click to expand...
Click to collapse
I remember seeing this post on tf101 forums
goodintentions said:
You know, I lurk on ipad forums a lot. There's no question that almost all if not all ipads out there have back light bleed to some degree. And yet, ipad users don't really care about it since most people don't notice it until someone else points it out to them.
And yet on this side of the fence android users would cry bloody murder and make it out like it's the end of the world just because in a completely dark room with a device that is showing a completely black picture you can see some light coming from the corners.
For those who think backlight bleed is the end of the world, please do us all a favor and get a normal lcd display tablet. Or go get the ipad.
Click to expand...
Click to collapse
I have an ipad2 and the new ipad with no lightbleeds. But the early primes I bought 3 of the 5 primes had definite light bleeds on more that 1 area and 1 had dead pixels. This is from my experience. Maybe I just have the worst luck with the prime like a few of the members here.
junrider said:
I have an ipad2 and the new ipad with no lightbleeds. But the early primes I bought 3 of the 5 primes had definite light bleeds on more that 1 area and 1 had dead pixels. This is from my experience. Maybe I just have the worst luck with the prime like a few of the members here.
Click to expand...
Click to collapse
I have a tf101 32gig model and just bought a prime. It's got absolutely no light bleed whatsoever. It locks onto the gps in about 30 seconds and always sees at least 8 sats, sometimes 10-12, at any given time. Neither my transformers have any light bleed at all. My 16gig model did have some light bleed, though. Last year, I bought an ipad and ipad 2 and they both got light bleeds.
There have been plenty of articles regarding light bleeds on the ipads and that chances are if you got light bleed and want to exchange for another you will get another with light bleed.
All ips display devices are prone to backlight bleeds. Most people don't care about it because it's hardly noticable. Only a few people like yourself think it's the end of the world.
---------- Post added at 11:04 PM ---------- Previous post was at 11:02 PM ----------
ickkii said:
I remember seeing this post on tf101 forums
Click to expand...
Click to collapse
You got me LOL.
I am now officially a proud owner of a prime with a fully working gps, strong as hell wifi signal, and no back light bleed whatsoever. Can't wait for the dock to arrive.
yeah my wifi works too and my gps is fine for the most part, was on my first unit too - this unit has a tiny bleed but it's barely worth mentioning compared to the amount of bleeds the tf101 had. Alot of people around here really can't appreciate how much better this tablet is over the original transformer.
Do you really notice that bleeding with normal use? Mine had this:
Which really has those bright spots, but this seems pretty gentle, however it shouldn't be there..
That screen bleed from the op doesnt look bad at all...
Room looks pitch black, and thats all you see. I can guarantee you can't see that during normal operation.
Op: your screen bleed actually is not that bad. I would not take another chance sending it back because you might get worse.
It took me 3 times before I got one that was tolerable. But then I opened my prime and fixed it by loosening some screws.
Sent from my ADR6300 using xda premium
monkey10120 said:
Op: your screen bleed actually is not that bad. I would not take another chance sending it back because you might get worse.
It took me 3 times before I got one that was tolerable. But then I opened my prime and fixed it by loosening some screws.
Sent from my ADR6300 using xda premium
Click to expand...
Click to collapse
how do you open it, and is it hard and/or dangerous?
chugger93 said:
how do you open it, and is it hard and/or dangerous?
Click to expand...
Click to collapse
Here is a link to the instructions:
http://forum.xda-developers.com/showthread.php?t=1479664
pbelcomp said:
Here is a link to the instructions:
http://forum.xda-developers.com/showthread.php?t=1479664
Click to expand...
Click to collapse
yeah it is very easy. Just follow instructions on some forums on xda. Also some say to insert tie prying tool at the to release. But I recommend the right side if the prime by the headphone Jack. Much easier.
Sent from my ADR6300 using xda premium
Where ever i read three are several people going through all sorts of issues with G5. Iam currently waiting for mine but all these QC issues are really starting to make me worried.
Now i am not sure wether to go ahead or cancel my pre order.
Mine is flawless. Looks perfect, no headphone issues, wifi calling works. I guess I haven't looked at screen bleed but don't really care about that. Haven't noticed any screen bloom.
panamaniac said:
Mine is flawless. Looks perfect, no headphone issues, wifi calling works. I guess I haven't looked at screen bleed but don't really care about that. Haven't noticed any screen bloom.
Click to expand...
Click to collapse
Thats good to hear.
Anyone else has anything to chip in ?
I'm on the way to pick mine up so I will tell you how my unit looks . I have said that if there is any problem with the look of mine that it's going to go back
No flaws with mine. Haven't look for light bleed though. Don't care about it.
Sent from my LG-H850 using Tapatalk
0verdaflow said:
well with most manufactures trying to lower the costs and moving into china its expected to see enough issues
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They've always been in China or another Asian country
PunishedSnake said:
They've always been in China or another Asian country
Click to expand...
Click to collapse
True, I dont see people complaining about iphone quality that much.
But all things aside, I am hoping that UK dont get that many defective units since we have stricter QC measure in place.
Like most things, people dont bother to write unless they have a complaint. So im sure for every complaint you hear there are a hundred happy people. I have had mine since release day and the only thing i am dissapointed in is the volume buttons being on the side(which i all ready knew).
Sent from my LG-H830 using XDA-Developers mobile app
xtvchi3f said:
Like most things, people dont bother to write unless they have a complaint. So im sure for every complaint you hear there are a hundred happy people. I have had mine since release day and the only thing i am dissapointed in is the volume buttons being on the side(which i all ready knew).
Sent from my LG-H830 using XDA-Developers mobile app
Click to expand...
Click to collapse
Glad to hear u are happy with your G5.
As for the volume control I am glad that they decided to put it on the side, since its easier for me to skip tracks easily while phone is in my pocket but with my G3 i have to really search for it and most of the times i would just hit the power button or camera lens
Camera lens scratched already.
I've had the phone since April 1st and i've been very happy with, however i just noticed that my Camera's glass cover in the back is already scratched. I have a case on the phone and I've been very careful with the phone. I'm very disappointed and annoyed that this got scratched up so easily! has anyone else noticed this? just seems like a very cheap material in the back. Is there any protector i can buy or will it distort the image?
_ray_ said:
Glad to hear u are happy with your G5.
As for the volume control I am glad that they decided to put it on the side, since its easier for me to skip tracks easily while phone is in my pocket but with my G3 i have to really search for it and most of the times i would just hit the power button or camera lens
Click to expand...
Click to collapse
I feel the same. Although it was kinda fun trying to find the right button before!
---------- Post added at 12:13 PM ---------- Previous post was at 12:09 PM ----------
_ray_ said:
Glad to hear u are happy with your G5.
As for the volume control I am glad that they decided to put it on the side, since its easier for me to skip tracks easily while phone is in my pocket but with my G3 i have to really search for it and most of the times i would just hit the power button or camera lens
Click to expand...
Click to collapse
Fadman37 said:
I've had the phone since April 1st and i've been very happy with, however i just noticed that my Camera's glass cover in the back is already scratched. I have a screen proctor on the phone that doesn't cover this part, but i've been very careful with the phone. I'm very disappointed and annoyed that this got scratched up so easily! has anyone else noticed this? just seems like a very cheap material in the back. Is there any protector i can buy or will it distort the image?
Click to expand...
Click to collapse
That sucks. I'm pretty certain I saw a case on Amazon that covers the camera as well. Yes, it must distort the photo a LITTLE but hopefully not much. Maybe it was the Lifeproof case?
Fadman37 said:
I've had the phone since April 1st and i've been very happy with, however i just noticed that my Camera's glass cover in the back is already scratched. I have a screen proctor on the phone that doesn't cover this part, but i've been very careful with the phone. I'm very disappointed and annoyed that this got scratched up so easily! has anyone else noticed this? just seems like a very cheap material in the back. Is there any protector i can buy or will it distort the image?
Click to expand...
Click to collapse
Looks like you dont have a case on your phone, and since G5 has a camera bump it is bound to get scratched when left on a hard surface.
_ray_ said:
Looks like you dont have a case on your phone, and since G5 has a camera bump it is bound to get scratched when left on a hard surface.
Click to expand...
Click to collapse
I meant to say i have a case not screen protector. I have a case on the phone.
_ray_ said:
Where ever i read three are several people going through all sorts of issues with G5. Iam currently waiting for mine but all these QC issues are really starting to make me worried.
Now i am not sure wether to go ahead or cancel my pre order.
Click to expand...
Click to collapse
Keep your order. It'll be worth it for you trust me. Got mine from ee today. Absolutely amazing phone and in perfect condition with amazing build quality.
I've been very happy with the build quality of mine (had it since Wednesday), moving from a Nexus 5X the quality is in such a higher league in my opinion. So I am very happy. If build quality is your only concern I wouldn't worry, like others have said for every one complaint there will of been many more who have been fine! The phone (at least in the UK anyway) comes with a 2 year warranty (one year for the battery) so that has to go some way in showing that LG believe tha5 the build quality of the phone will last at least that amount of time. I've only got one problem so far which is that the camera, on both the normal and wide angle (although more noticeable on the wide angle) seems to distort massively, almost as though you are shooting through a plastic protective cover. Although I've picked at the camera it doesn't appear one was on it out of the box and I don't want to try too much harder in case it isn't and it is just a terrible software bug that it causing it! The camera in the 5X has been amazing in low light and this feels a bit of a deal breaker for me personally (the camera is the main feature even above battery). Has anyone else had to remove some a plastic cover from the camera after taking it out the box?
sdmix said:
I've been very happy with the build quality of mine (had it since Wednesday), moving from a Nexus 5X the quality is in such a higher league in my opinion. So I am very happy. If build quality is your only concern I wouldn't worry, like others have said for every one complaint there will of been many more who have been fine! The phone (at least in the UK anyway) comes with a 2 year warranty (one year for the battery) so that has to go some way in showing that LG believe tha5 the build quality of the phone will last at least that amount of time. I've only got one problem so far which is that the camera, on both the normal and wide angle (although more noticeable on the wide angle) seems to distort massively, almost as though you are shooting through a plastic protective cover. Although I've picked at the camera it doesn't appear one was on it out of the box and I don't want to try too much harder in case it isn't and it is just a terrible software bug that it causing it! The camera in the 5X has been amazing in low light and this feels a bit of a deal breaker for me personally (the camera is the main feature even above battery). Has anyone else had to remove some a plastic cover from the camera after taking it out the box?
Click to expand...
Click to collapse
M8 i would just take it back and replace it, no point in taking a chance.
My G5 is flawless and looks amazing.
Got mine 4-1-16 and have had zero issues. No light bleed no calling or headphone jax issues no gaps and some say that the side ring or whatever around the phone is like sharp or something mine is not. Some people are saying the battery life sucks but mine is great i get 5 to 5.5 hours screen on time. Also if the screen is off over 8 hours like if i dont charge at night i get maybe 5 to 8% drop at most.
My suggestion is when you get your phone if you see anything wrong like sharp edges gaps light bleed go and exchange for a new one. I think I heard Lg has multiple plants manufacturing the phone and one of them must be effing up big time. I got mine at best buy so I dunno if that makes a difference
I've heard more complaints with the build quality of this phone than with any other in recent memory.
Yes, some may be nitpicky, but for a damn near $700 device, we're allowed to be picky.
I'm not saying it's a bad device, I'm just going by what I've been researching/seen instore. It sounds like it performs like a Champ but you may have to go through a few to get a solid built one.
Sammae7 said:
I've heard more complaints with the build quality of this phone than with any other in recent memory.
Yes, some may be nitpicky, but for a damn near $700 device, we're allowed to be picky.
I'm not saying it's a bad device, I'm just going by what I've been researching/seen instore. It sounds like it performs like a Champ but you may have to go through a few to get a solid built one.
Click to expand...
Click to collapse
HTC 10 hehe