Until I get a flawless 3V0. ( I don't care about light leak)
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k ........................
CheesyNutz said:
k ........................
Click to expand...
Click to collapse
I think your >. key on your keyboard got stuck
I love this phone but every single one I've had has had issues. Just received my new one today. It's better then the rest
Do what you got to do. I'm on my 3rd 3vo now.
No one cares. Should I wear a red shirt tomm, or my new white one? No one cares
Sent from my 3rd Dimension of Evolution
Cool story bro. I heard Samsung is coming out with a new phone for Sprint, you should try it out.
On my third. The first was for light leakage and a yellow tint. The second had leakage as well, so I figured I would live with it, but that one had a power button that wasn't responsive without pushing it down really hard.
This one has light leakage but everything else is fine. I'll live with it.
Sent from my PG86100 using XDA Premium App
Who ever says no one cares, then don't click the thread and don't post? mkay?
Anyways, yeah. The new one i got is pretty much perfect, we'll see.
I would take an HTC phone, over a samdong phone any day. I actually like quality
You collecting boxes? Aren't you supposed to return the boxes too? You could sell them on Ebay:
Brand new Evo 3D box
Only $149.
Mike
Anyone tried taking theirs back for the crooked screen? If so, did they replace it? Thinking about trying. Sometimes I don't really notice it, but there are sometimes when it really seems to show out more than others.
On your new one look closely for dirt under the screen..I'm sure you will find a spec some where.Then you can return it again.
And I'm sure no one would have noticed the crooked screens if it weren't for that thread...I feel like I'm the only person in the world who actually returned their phone for an actual defect that caused
the phone to not operate as intended.
Sent from my PG86100 using XDA Premium App
Well I was on my way to get my 6th one, and yeah all them had issues, and since I got it on launch day this was my last shot, but I have had enough. Mmm what to do? Talked to the manger and they will extend my return policy so that I can get the photon. I have to say that sprints customers service was top notch. PS. I really wanted to like this phone
Sent from my PG86100 using XDA App
BrianBaker said:
On your new one look closely for dirt under the screen..I'm sure you will find a spec some where.Then you can return it again.
And I'm sure no one would have noticed the crooked screens if it weren't for that thread...I feel like I'm the only person in the world who actually returned their phone for an actual defect that caused
the phone to not operate as intended.
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
Your so much better than everyone else. You probably are the only legit person here. I paid full price for this phone. My laptop doesn't have a crooked screen and it cost less than this phone. Sorry for expecting my $550 phone to have a straight screen. Plus, FYI, I noticed the crooked screen without ever reading one thing on here about it. In fact, I had no idea anyone else had noticed it until I came here to post about mine and saw the thread! Imagine that! You are wrong about something!
Yeah,imagine that....Well maybe if someone had 6 issues with 6 different phones then maybe that person should look for a different product..If i had to get something replaced that many times I can tell you that product/company would not get my business...If you've replaced a product that many times you're never going to be happy.Save yourself the headache in searching for the perfect phone and just give it up and move on.
<side note> If i paid full price sure i'd be a bit more picky,but 6 times? Does the company even deserve your hard earned money at that point?
housry23 said:
Anyone tried taking theirs back for the crooked screen? If so, did they replace it? Thinking about trying. Sometimes I don't really notice it, but there are sometimes when it really seems to show out more than others.
Click to expand...
Click to collapse
Yes, they should. Can't imagine you'd get any flack unless you get a turd of a store. Only returned mine once: for the crooked screen. New one is perfect. Local Sprint store even let me sit down in their repair room and open and check out the brand new one before they even activated it. I confirmed the screen was straight, used the camera and gallery to search for dead pixels and then when I was satisfied, they swapped them and activated the new one. Great service!
P.S. Manager at that store commented that my screen was pretty bad. His was slightly crooked too and he said he was going to swap his out later but we both said the one I exchanged was twice as bad! Drag the notification bar down and the left edge of the notification bar on the bottom was actually underneath the blackout it was so crooked! It's only half to 3/4 of a millimeter but that's easily noticeable and since the digitizer (top glass panel) is straight and the LCD panel underneath is crooked, it can actually throw off the touch response. Straight digitizer + crooked screen = some keys on keyboard (and buttons in some apps) don't align properly and you end up pressing the wrong thing sometimes.
Mike
BrianBaker said:
Yeah,imagine that....Well maybe if someone had 6 issues with 6 different phones then maybe that person should look for a different product..If i had to get something replaced that many times I can tell you that product/company would not get my business...If you've replaced a product that many times you're never going to be happy.Save yourself the headache in searching for the perfect phone and just give it up and move on.
<side note> If i paid full price sure i'd be a bit more picky,but 6 times? Does the company even deserve your hard earned money at that point?
Click to expand...
Click to collapse
I definitely agree with you on that point. I haven't taken my phone back yet because of the slightly crooked screen, but am thinking about it. It doesn't affect the function of the phone one bit, but it is a bit annoying when I see it. Like I said before it is not always noticeable, but there are certain times it is.
Some people are never satisfied and that's just the way it is.
mikeyxda said:
Yes, they should. Can't imagine you'd get any flack unless you get a turd of a store. Only returned mine once: for the crooked screen. New one is perfect. Local Sprint store even let me sit down in their repair room and open and check out the brand new one before they even activated it. I confirmed the screen was straight, used the camera and gallery to search for dead pixels and then when I was satisfied, they swapped them and activated the new one. Great service!
P.S. Manager at that store commented that my screen was pretty bad. His was slightly crooked too and he said he was going to swap his out later but we both said the one I exchanged was twice as bad! Drag the notification bar down and the left edge of the notification bar on the bottom was actually underneath the blackout it was so crooked! It's only half to 3/4 of a millimeter but that's easily noticeable and since the digitizer (top glass panel) is straight and the LCD panel underneath is crooked, it can actually throw off the touch response. Straight digitizer + crooked screen = some keys on keyboard (and buttons in some apps) don't align properly and you end up pressing the wrong thing sometimes.
Mike
Click to expand...
Click to collapse
Yeah I can barely hit the p on mine. It is very difficult to type certain letters.
Edit: You convinced me to try. Going to go now. Thanks for your feedback.
I'm on my fourth e3d ..this is the first time I've ever had to exchange a phone for any reason..first one had a bad 3g radio..2nd had a blown earpiece 3rd wasn't to bad but still had bad reception and the rep actually wanted me to exchange it..all I wanted was to test it..just got this one and so far so good..usually I wouldnt stick with a product that had issues like this but I.just love HTC..I played with my nieces captivate and I couldn't stand the UI..no pinch.to zoom on photos and it just was difficult to navigate..and she's still on 2.1 update 1 ..I thought those phone had froyo already
housry23 said:
I definitely agree with you on that point. I haven't taken my phone back yet because of the slightly crooked screen, but am thinking about it. It doesn't affect the function of the phone one bit, but it is a bit annoying when I see it. Like I said before it is not always noticeable, but there are certain times it is.
Some people are never satisfied and that's just the way it is.
Click to expand...
Click to collapse
If your screen is crooked and you noticed it with out the thread in this forum pointing it out to you then maybe your screen is crooked enough to warrant a swap out..My screen actually bricked on 3d content and anytime 3d activated,my phone would restart every time..If this phone I have now had an issue then I'd be done with it..I love the phone,but I think a lot of people here are wanting to love theirs and that's where the picky-ness sets in..I get it but I don't want to look forward to liking a product I buy..I want to like it for being what it is and performing the way it was intended...
Sorry if I came off as being greater than anyone else,I wasn't trying to..I just think I have a higher tolerance for technology than most..
Sent from my PG86100 using XDA Premium App
Newklearx3 said:
I would take an HTC phone, over a samdong phone any day. I actually like quality
Click to expand...
Click to collapse
Haha says the guy who returned 4 phones already for quality issues
Sent from my PC36100 using Tapatalk
Related
If you are viewing this thread, hopefully you haven't bought the Evo 3d just yet or are still within your 30 days. I just wanted to share my experiences with the Evo 3D to help others avoid the headaches I have had with a few visual defects on some Evo 3d's and also an operational defect. I would recommend inspecting the phone for these things before you leave or before you'll be outside your 30 days and offered a refurb. I made the mistake of not looking things over at the store, and it took me 2 replacements to finally get a phone that didn't have these defects.
Please Note: I'm a very picky person, so I always check my new phones for defects and eye sores before I get to the point where I am unable to resolve the issue within 30 days. Some of the things that I have an issue with may not be a big deal for others. Many people are happy with their phone even with a minor defect, but I feel if it's brand new it should be the same quality as a brand new phone.
If your opinion differs on what matters and what doesn't, don't bother trying to debate. The purpose for this post is to help others spot minor defects that may be an eye sore for them personally.
Pin Hole Size White Dot near Capacitive Buttons
-While this may not be a big deal to some, I found it a rather annoying eye sore while using your phone in a dark room or when your bottom buttons are lit up.
-This shouldn't be too hard to spot, just make sure that your buttons are lit up. Usually you will have to cover the sensor along the top of the phone if you are not in a dark room to get the buttons to light up. See picture below for example.
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Dead Pixel's on Screen
-Once again just a minor defect that is common on LCD screens, but if you are watching a movie it can become rather noticeable.
-The easiest way I found to check for this is to install "Dead Pixel Test" from the market. This app will go through several solid color screens which will help you spot a dead pixel if there are any.
Power/Sleep Button Activates with a Minor Touch
-Could be a possible issue if the phone is in your pocked and button is activated, your phone may turn off and you wouldn't even know it.
-The button should have somewhat of a click to it when your press it. Try gently putting your finger on the button without much pressure, and see if the screen turns on/off.
Dust Particles Under Screen or Glass Covering Camera's
-May cause pictures to appear fuzzy if you have dust under the glass, and well the screen that's self explanatory.
-Could be difficult to spot, just look from multiple angles to spot any dust.
Red Trim That Surrounds Camera Glass is Lose [Reported by: mayfield103]
-Only have seen this mentioned a few times, but could be a big eyesore if it comes out. I would guess that this issue stems from the rear cover on the phone not being taken off carefully but check anyways.
3D/2D Toggle Button is Wobbly or Lose (Fairly Common Issue) [Reported by:dirkyd3rk and a few others]
-This is more so just annoying when the phone vibrates so does the button itself. Could be a problem in the future though if the button actually pops off from being slid back and forth a number of times.
-Easiest way to check for this would be to just slide the toggle, if it has give before fully locking into 3D or 2D then the button is probably faulty. You may get weird looks for this but if you shake the phone you can also hear it as well.
Screen is Slightly Tilted to Either Side [Reported by: DeMiNeO]
-"It's almost unnoticable if your not looking at it, but then drives you mad once you find it".
The Infamous "Light Bleed" Along Bottom and Slightly Up Sides of the Screen
-This has been reported and debated by quite a few people. Some say its light bleed, while others say the Capacitive buttons are just too bright. This just appears as a slight glow between the side of the screen and the frame of the phone along the bottom. Those who had the OG Evo know exactly what this looks like.
-If you have access to a decently dark room this shouldn't be hard to spot, wake the screen and look along the bottom edge of the screen.
Picture borrowed from: itsallsubliminal
-"You can see if it effects you easily by looking at the upper right corner of your phone. If it looks tilted, you have the issue".
These issues seem to be isolated, so don't let this sway you from buying the phone. I am very satisfied with my phone I just wanted to provide a thread for such issues.
Hopefully this will help some people out and prevent multiple trips to the Sprint store for a replacement. As I said before, some may not care about these issues but if you notice the little things I would recommend checking for these defects. If I missed something else just post the issue and I will edit the OP.
Excellent tips thank you. I'm very picky also. I'm getting mine July 4th.
Sent from my PC36100 using XDA App
DJ IZZY said:
Excellent tips thank you. I'm very picky also. I'm getting mine July 4th.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
No problem, most of these have been posted already in different places but just figured one thread would be a little easier to find instead of doing all the digging.
Only thing I noticed on mine is that dot u pointed out its a cosmetic thing not a defect more like a ant tit of a spot can't see it unless u rape your phone with your eyeball other that my phone zero issues no problem with pixles or leakinglight which people claim they have its not leaking just bright ass buttons .
2d3d button wobble slightly no issue no yellow tint either . I'm not picky unless you get white spots like the EVO had 2 months into the brandnew phone that sucks .
ITT: Why OCD people will get their phones replaced
Awesome! Thanks for posting. Also another thing I have noticed is a minuscule but noticeable small silver chip off the paint on the rim surrounding one of the dual lenses at the back. A couple of phones had it, MAKE SURE YOU verify that yours doesn't have it.
cranialsurge said:
Awesome! Thanks for posting. Also another thing I have noticed is a minuscule but noticeable small silver chip off the paint on the rim surrounding one of the dual lenses at the back. A couple of phones had it, MAKE SURE YOU verify that yours doesn't have it.
Click to expand...
Click to collapse
Yea, i got that man. Boy was i mad when i got home because i changed out the original 3D i was going to get because the top of the screen had a bump and the battery cover had some kind of stuff stuck on it. I thought i checked it over good but to my suprise, low and behold that scratch on the rim of the camera lenses a couple hours later when i checked again.
OCD FTL.
The red ring around the camera on the battery door is Coming loose on mine I contacted HTC about a new battery cover they said to call back in a week because they didn't have any replacement parts yet.
Sent from my PG86100 using Tapatalk
I have a stuck pixel (green) at the top left of the screen.
Sent via Evo 3D...mmmmm dual core.
Here I come with the wobbly 2d/3d button LOL. It's going to kill me if I don't return it before this week is up. Multiple people said they have it; I'm wondering if some users button is snug!
Sent from my PG86100 using XDA Premium App
Don't forget light bleed. Both of mine have it, one worse than the other.
Swyped from my Atari 2600 3D
dirkyd3rk said:
Here I come with the wobbly 2d/3d button LOL. It's going to kill me if I don't return it before this week is up. Multiple people said they have it; I'm wondering if some users button is snug!
Sent from my PG86100 using XDA Premium App
Click to expand...
Click to collapse
If I shake the phone I can here it kinda rattle. Lol, that hasn't bothered me, but I hear what you're saying. I've had some data gripes, but over all...AWESOME device!!
-Apollo- said:
If I shake the phone I can here it kinda rattle. Lol, that hasn't bothered me, but I hear what you're saying. I've had some data gripes, but over all...AWESOME device!!
Click to expand...
Click to collapse
You confirming that makes me feel a lot better; I've only seen 2 comments about it from another user and myself.
Sent from my PG86100 using XDA Premium App
-Apollo- said:
If I shake the phone I can here it kinda rattle. Lol, that hasn't bothered me, but I hear what you're saying. I've had some data gripes, but over all...AWESOME device!!
Click to expand...
Click to collapse
Mine rattles when I shake it as well. I'm pretty sure my data issues are because of my house. I roam when I'm inside my house sometimes.
Sent from my PG86100 using XDA Premium App
Mine Doesn't rattle.
Check to make sure your screen isn't tilted either.
I've seen where some people's screens (And the Sprint Demo evo3d) had the screen tilted to the right a TINY TINY bit. It's almost unnoticable if your not looking at it, but then drives you mad once you find it. You can see if it effects you easily by looking at the upper right corner of your phone. If it looks tilted, you have the issue.
reaper24 said:
I'm not picky unless you get white spots like the EVO had 2 months into the brandnew phone that sucks .
Click to expand...
Click to collapse
I hear you there, My OG EVO had the white splotch of doom too. It appeared in the lower center of the screen. I didnt know it was a well known defect until 8 months later, or that you could switch it out under the mfg warranty. So this is a good thread to have.
The kind guys at my radioshack swapped my evo 3d that had dirt under the screen in a few places. they didnt even look at me weird. They seemed to understand that I didnt want to look at that for at least one (possibly 2 years).
I Have light bleed when my captive buttons are not lit but my back light is on... my search button still glows from the leak... bothers me late at night when i am in my bed... "researching"
its a good thing you posted this, once I read it I began looking for these little flaws and found a dead pixel. Sprint is overnighting me a new one. Thanks
Sent from my PG86100 using XDA App
Yea I have light leaking through too
Sent from my PG86100 using XDA App
My EVO 4g had a couple of dead pixels, it was only noticeable when the screen was black. I dealt with it. I didn't want to go through the unrooting and rooting process again or worse...end up with a crappy refurb.
Discovered a hair line crack today on my White AT&T Samsung Galaxy Note SGH-I717. Took it to a corporate store and the manager told me there isn't anything he can do about it, because it isn't a known, reported issue. Well I am here to be the first. Hopefully this doesn't become a common issue and there is some sort of recourse. Meanwhile I will be posting to let others be aware of this possible defect.
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Where is that. A crack is a crack regardless of reports.
If you are within 3O days the store should swap it. After 30 days you need to call warranty...800-801-1101 i think
Sent from my SAMSUNG-SGH-I717 using XDA App
Reminds me of something...
http://forums.macrumors.com/showthread.php?t=525177
jpeg42 said:
Reminds me of something...
http://forums.macrumors.com/showthread.php?t=525177
Click to expand...
Click to collapse
On my old 3GS I had that problem. Hopefully the same doesn't happen on my Note.
Sinful Animosity said:
On my old 3GS I had that problem. Hopefully the same doesn't happen on my Note.
Click to expand...
Click to collapse
White one too? If so, that is interesting. Wonder what makes them more brittle...or maybe they just show the cracks more?
why dont you just examine the phone in store before you purchase??
No cracks here. Did you sit on it?
Also, do you really need 2 threads for this?
It isnt always there.
The evo had an issue like this...where after a few weeks of use it would crack near the power button.
DaKidSlim said:
why dont you just examine the phone in store before you purchase??
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I717 using XDA App
jpeg42 said:
White one too? If so, that is interesting. Wonder what makes them more brittle...or maybe they just show the cracks more?
Click to expand...
Click to collapse
Yup. My white 3GS. Some where in India now though. Good riddance. But I do recall something happening with the Nexus One where it would crack near the power button sometimes.
That sucks. But i do recall white iphone 3-3gs having this issue. I hope this doesnt happen to my note.
-Once you go NOTE, you'd say 4 inches a Joke
A crack, of any kind, is considered to be physical damage, and is therefore not a warranty exchangeable issue. Can only be replaced via insurance claim. If by some miracle, you get a store rep to replace it, then kudos to you!
Sent from my SAMSUNG-SGH-I717 using Tapatalk
jpeg42 said:
Reminds me of something...
http://forums.macrumors.com/showthread.php?t=525177
Click to expand...
Click to collapse
Yeap I remember that and the HTC Touch (white) also having reports of similar issues.
http://www.howardforums.com/showthread.php/1339304-White-HTC-Touch-Cracked-Housing
http://www.guardian.co.uk/technology/blog/2008/jul/31/cracksstarttoappearinnew
OkNewMedia said:
A crack, of any kind, is considered to be physical damage, and is therefore not a warranty exchangeable issue. Can only be replaced via insurance claim. If by some miracle, you get a store rep to replace it, then kudos to you!
Sent from my SAMSUNG-SGH-I717 using Tapatalk
Click to expand...
Click to collapse
Unless it's a seam split caused by faulty manufactures' materials.. Samsung saw the picture and told me to take it back to place of purchase for a replacement. ** We already know how far that's gonna get me..
DaKidSlim said:
why dont you just examine the phone in store before you purchase??
Click to expand...
Click to collapse
The problem with the "Gray Scale" wasn't discovered to be a problem until recently, which this phone has. Also it has reset TWLauncher 4 times, when enabling Wifi via the notification bar, I just chalked it up as crappy programming..
00mred00 said:
It isnt always there.
The evo had an issue like this...where after a few weeks of use it would crack near the power button.
Sent from my SAMSUNG-SGH-I717 using XDA App
Click to expand...
Click to collapse
Sometimes these things show up later, that is why they are called "manufactures' defects" and have warranty to cover replacements or repairs.
modmyphone said:
No cracks here. Did you sit on it?
Also, do you really need 2 threads for this?
Click to expand...
Click to collapse
Sitting on it would have cracked the glass, the chrome or something else no?
Anyways, no haven't sat on it. I carry my phone in my left front pocket, if that might be an issue. I've always carried them there, never happened to any of my black phones..
My bad about the double post, forgot I had posted that question before going to the AT&T store from my phone via Tapatalk..
If a mod would be so kind as to merge the threads, I'd appreciate it, and sorry
I remember the white DS Lite got cracks in the hinge and like people said before the white 3GS and maybe the 3G had some problems with cracks and yellowing. The Note doesn't have a problem since more people would have reported it by now, you probably just got a bit of bad luck.
eliter1 said:
I remember the white DS Lite got cracks in the hinge and like people said before the white 3GS and maybe the 3G had some problems with cracks and yellowing. The Note doesn't have a problem since more people would have reported it by now, you probably just got a bit of bad luck.
Click to expand...
Click to collapse
At least two others "reported" having the same / similar issue on my [Q]uestion thread http://forum.xda-developers.com/showthread.php?t=1566206
So far...
Sitting on it would have cracked the glass, the chrome or something else no?
Anyways, no haven't sat on it. I carry my phone in my left front pocket, if that might be an issue. I've always carried them there, never happened to any of my black phones..
Click to expand...
Click to collapse
It's possible. If while flexing the plastic was the weakest part, then sure, it could crack first.
One big thing I have a hard time reading about in this thread, is the focus on just the white models. Ever think that you never saw any micro cracking on a black device be cause the crack itself was black? If it didn't stand out like it would on a white device, you wouldn't even know to look for it.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2 Beta-4
modmyphone said:
It's possible. If while flexing the plastic was the weakest part, then sure, it could crack first.
One big thing I have a hard time reading about in this thread, is the focus on just the white models. Ever think that you never saw any micro cracking on a black device be cause the crack itself was black? If it didn't stand out like it would on a white device, you wouldn't even know to look for it.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2 Beta-4
Click to expand...
Click to collapse
This is true, although what happens eventually with these cracks is air, moisture, dust, sand, debris gets into the split and eventually into the screen which would be visible regardless of the color of the phone's casing. I guess black material is more flexible.
Another bigger problem is that split may eventually become bigger and worse yet is get caught on something and snap off. I have seen the issue with cracks near the power and volume rockers, from the normal pressure of the user pressing the area which is open and more delicate after long term use... Eventually splitting at two ends and part of the bezel falling off. ** They claim this is physical damage, which in part is true, but only because the quality of the materials was questionable in the first place.
Again, personally I'm not too bothered. But the Samsung Warranty rep mentioned exactly that (above) and if that were to eventually happen, it would not be covered under the warranty and then be considered physical damage.
I then reminded her what a 00mred00 reminded me of..
00mred00 said:
Did you buy from att? This is covered by att if you bought it from them. You have to contact warranty support though. i posted the number in your other thread. Going to inspect my white note later tonight
Shame in samsung for telling you that. Subsequent damage caused by warranty defect would be covered.
Sent from my SAMSUNG-SGH-I717 using XDA App
Click to expand...
Click to collapse
And she reluctantly agreed.
It's like saying Toyota doesn't have to compensate a user for having faulty breaking system or electrical problems with acceleration on their cars. Because the user crashed and totaled the car, dismissing the user, claiming physical damage.. ofc some people will just take that, others won't and if enough don't accept that as the answer, then the manufacturer will have to address the problem, but only until then.. If they can get away with it..
Honestly I hope this is an isolated problem, only affecting a very few owners. And I just happen to get one of the affected units. Because truthfully I absolutely love the phone and if I were to get a replacement, I would want another white one with the hopes of it not happening again, at least to me
Hope you find a solution. BTW White Note ROCKS! :thumbup:
-Once you go NOTE, you'd say 4 inches a Joke
** RESOLVED (sort of, but I couldn't close) details within...
I have to write this to let people know there is a solution and to give credit where credit is due.
So after going to DSC, they couldn't help me because they don't have the Note to exchange. They recommended I go back to the store.
I went to a store about a block away, explained. They told me I would have to go back to the original store and speak directly to the manager, not to waste time with rep. Explain the situation and have her do an exception and do the replacement.
Instead, I went to one last AT&T store, one that happens to be in a more posh neighborhood. Went directly to a manager (Rick, Coral Cables FL Store). Explained everything, told him what DSC, the other store, AT&T warranty support and Samsung Warranty Support all told me to do. He looked at the phone, looked at a display phone. Went to a rep (Yavon, Coral Gables FL Store) and told him to get me a new replacement.
Trouble started for me, when they tried to look up the account, purchase, via the IMEI on their system. It didn't show up. Happen to be another Manager in a suit and tie was there and helped the rep. Issue here is that it was pre-ordered via online Feb. 15th for the Feb. 17th delivery. Fine they found that.
Here's the next problem, the phone was no longer registered on their system because the original phone number was ported out to another carrier. So they had no active account to complete the swap/replacement..
Brand new replacement box was right in front of me within my grasp and almost in my hands. Alas I could not close the deal because of the technicality. But it goes to prove that it can be done, calmly.. Just have to find the right person. Someone mentioned once, you need to find the person that is there to help you get the issue resolved and doesn't take the exchange/replacement personally.
Again, I posted this because I know there are people that have this issue, and I know there will be others that will eventually suffer through this. For you and them to know that there is/are several solutions to a legitimate problem.
When I left the store, I told the manager and rep that I was thankful for them having taken the time to actually try to resolve my problem and really tried hard to look into the issue and find a solution. I understand I personally hit a stump as far as how much AT&T can do for "me". I let them know that in other stores they were not so willing and just brushed me off instantly dismissing me. And further putting blame on me having caused the damage, by pure speculation and assumption on their part that it must have been that I dropped it or somehow caused it by some sort of physical damage. They apologized.
My next step is Samsung Warranty Repair.
SKyRocKeting727 said:
Hope you find a solution. BTW White Note ROCKS! :thumbup:
-Once you go NOTE, you'd say 4 inches a Joke
Click to expand...
Click to collapse
Size matters
Yup same hairline crack on left side in line with bottom of volume rocker. I use a Samsung flip case and do not pocket it
Sent from the only smartphone designed by Chuck Norris
I'm on my second Rezound now. First one I had was purchased release week, and I ended up cracking the screen (my fault), but it had a single dead pixel which is the point of this thread. My second and current Rezound just got its third dead pixel today.
Is this an inherent problem with the LCD panels used in the Rezound or am I just unlucky?
Thankfully, the pixels are so small its only visible when black images are populating my screen, but still gets annoying especially when playing rich colored games like death rally.
Took me 3 Rezounds before I got one w/o dead pixels. I guess it's a common problem w/ LCD screens, and I think this is their first 720p LCD screen? Just keep replacing it till you get a good one, that's what I did. Verizon will replace the device for dead pixels.
I'm on my second Rezound.. and neither of them have any dead pixels.
In my personal experience, dead pixels usually result of too much pressure applied to the screen, like from sitting on the phone or getting smashed inside a bag or something.
a.mcdear said:
I'm on my second Rezound.. and neither of them have any dead pixels.
In my personal experience, dead pixels usually result of too much pressure applied to the screen, like from sitting on the phone or getting smashed inside a bag or something.
Click to expand...
Click to collapse
One of my past computer monitors had a few dead pixels. it was an isolated incident, but no pressure was applied to the monitor, not by me anyway.
I'm pretty gentle with my phone, but I press hard when I play games. maybe that does it. oh well. i will get a new one tomorrow.
look in the market for apps designed to fix dead/stuck pixels. Basically they rapidly flash colors. Run the app for like a half an hour, it might fix your problem. Also, don't look at the screen while it is running, especially if you are epileptic. I have one installed called dead pixel detect and fix. I never had a dead pixel though. I just wanted to check the app out.
randpost said:
One of my past computer monitors had a few dead pixels. it was an isolated incident, but no pressure was applied to the monitor, not by me anyway.
I'm pretty gentle with my phone, but I press hard when I play games. maybe that does it. oh well. i will get a new one tomorrow.
Click to expand...
Click to collapse
Generally you get dead pixels during the mfg process when dust or other small particals "crush" the pixel and renders it dead. It took me five rezounds to get one without a dead pixel.
Sent from my ADR6425LVW using XDA
nosympathy said:
Generally you get dead pixels during the mfg process when dust or other small particals "crush" the pixel and renders it dead. It took me five rezounds to get one without a dead pixel.
Sent from my ADR6425LVW using XDA
Click to expand...
Click to collapse
I have another Rezound coming tomorrow. Only thing I don't like is that it is certified like new. I guess if the phone turns out to be a good replacement, then no big deal. I just hope It doesn't take 5 phones to get me squared away. Seems time consuming.
My first replacement of the Rezound was brand new since it was during the release week I guess.
randpost said:
I have another Rezound coming tomorrow. Only thing I don't like is that it is certified like new. I guess if the phone turns out to be a good replacement, then no big deal. I just hope It doesn't take 5 phones to get me squared away. Seems time consuming.
My first replacement of the Rezound was brand new since it was during the release week I guess.
Click to expand...
Click to collapse
I got a certified like new replacement and it has a perfect screen. Just those damn buttons are still pink. Had you showed me that certified like new unit next to a new one I wouldnt have been able to tell you the difference.
nosympathy said:
I got a certified like new replacement and it has a perfect screen. Just those damn buttons are still pink. Had you showed me that certified like new unit next to a new one I wouldnt have been able to tell you the difference.
Click to expand...
Click to collapse
Good to hear.
I got my replacement phone today. Looks like a brand new phone; perfect cosmetically.
I haven't unlocked it yet, but have been noticing heat problems. Tried multiple batteries, with no luck. temp monitor is saying 119 degrees and that's after sitting in my pocket idle. Have had two random reboots and that's with a stock phone, and no market apps installed. I would venture to guess that the reboots are heat related.
I just talked to VZ and looks like I'll be getting another phone shipped to me on Monday, arrival on Tues. Hopefully this phone will be the last one :x
randpost said:
I got my replacement phone today. Looks like a brand new phone; perfect cosmetically.
I haven't unlocked it yet, but have been noticing heat problems. Tried multiple batteries, with no luck. temp monitor is saying 119 degrees and that's after sitting in my pocket idle. Have had two random reboots and that's with a stock phone, and no market apps installed. I would venture to guess that the reboots are heat related.
I just talked to VZ and looks like I'll be getting another phone shipped to me on Monday, arrival on Tues. Hopefully this phone will be the last one :x
Click to expand...
Click to collapse
Good luck! I hope you get a device w/ no dead pixels, and one that doesn't over heat as well!
Received my Replacement today, a day early. Sending this one back too. The camera doesn't function on this one. I'm pretty annoyed at this point. Frustrated enough to be getting a Galaxy Nexus for my next replacement. The biggest reason I said yes to the Nexus when they offered is that it will be new and not a CLN replacement like these Rezounds I've been getting.
Now I have a new dilemma. I need to get rid of 2 external batteries with doors, 2 standard batteries, an external battery charger, and a few cases.
EDIT: The replacement Rezound I received today has perfectly red buttons. No pink look at all. What a waste of super red buttons...
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Just an update, received my Nexus and got rid all my Rezound accessories.
randpost said:
I got my replacement phone today. Looks like a brand new phone; perfect cosmetically.
I haven't unlocked it yet, but have been noticing heat problems. Tried multiple batteries, with no luck. temp monitor is saying 119 degrees and that's after sitting in my pocket idle. Have had two random reboots and that's with a stock phone, and no market apps installed. I would venture to guess that the reboots are heat related.
I just talked to VZ and looks like I'll be getting another phone shipped to me on Monday, arrival on Tues. Hopefully this phone will be the last one :x
Click to expand...
Click to collapse
I have gone through this many many times. Not with the rezound, but with motorola phones.
---------- Post added at 01:03 AM ---------- Previous post was at 01:01 AM ----------
randpost said:
Just an update, received my Nexus and got rid all my Rezound accessories.
Click to expand...
Click to collapse
I am jealous. I love the aosp ui. Black
johnwaynegacy said:
I have gone through this many many times. Not with the rezound, but with motorola phones.
---------- Post added at 01:03 AM ---------- Previous post was at 01:01 AM ----------
I am jealous. I love the aosp ui. Black
Click to expand...
Click to collapse
I'm pretty sure I just got unlucky and the LNR replacements didn't help. Everything just left a bad taste in my mouth though, so I had to make a change. I do miss some things about the Rezound. The Rezound radios are far better. I was sitting at 127 dBm on the latest VZW OTA 4.0.2 in a spot where my Rezound was getting 85 dBm. Thats horrible. Even after flashing every combination of Gnex radios available, I'm still 6-10 dBm higher than the Rezound sitting in the exact same charging spot on my desk, and thats with stock GB radios, not leaks.
The best part of the switch has to be the deep black color of the screen and the customization possibilities currently available for the device.
Anyway, Verizon was easy to deal with for getting a new different device. They even let me keep the rezound earbuds which I already sold
It seems I am one of the unlucky ones, who by accident break their phones while having it in the pocket. A week after I bought the Z Ultra, I discovered that the phone was bent, i.e. the corners were a couple of millimeters taller than the middle of the phone, which I decided to remedy by bending it back once in a while. But alas, it is broken now.
After looking at the picture, people are probably going to say, that its caused by bumping into something, but I can pretty much rule that out, as I always have the power button on the phone facing my important pants, which means that the screen is facing my left leg. If I bumped into something, then my important parts would hurt as well.
The big question is: are they going to fix it under warranty, or should I fix it myself?
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As you can see, the cracks starts beneath the power button, and moves across to where the speaker is. It looks very much like it couldnt handle the stress any more, on the corners?
You've probably bent the frame too much when having it your pants pocket, and it probably couldn't handle the stress at one point and snapped.
Will it be covered by your warranty? I doubt it. Don't you have some insurance?
Sent from my C6806_GPe using Tapatalk
LordManhattan said:
You've probably bent the frame too much when having it your pants pocket, and it probably couldn't handle the stress at one point and snapped.
Will it be covered by your warranty? I doubt it. Don't you have some insurance?
Sent from my C6806_GPe using Tapatalk
Click to expand...
Click to collapse
Yeah, that sounds plausible.
I do have insurance, but I have to pay a deductible of 140€ / $193, or almost 1/5 of the price of a new Z Ultra.
tehdane said:
Yeah, that sounds plausible.
I do have insurance, but I have to pay a deductible of 140€ / $193, or almost 1/5 of the price of a new Z Ultra.
Click to expand...
Click to collapse
Yeah, that sucks, but do you have any choice? You can either sell it as it is for a very low amount of cash, you can keep the screen cracked and hate your Ultra, or you can invest €140 into it and also get some money back if you're going to sell it down the road.
Sent from my C6806_GPe using Tapatalk
tehdane said:
It seems I am one of the unlucky ones, who by accident break their phones while having it in the pocket. A week after I bought the Z Ultra, I discovered that the phone was bent, i.e. the corners were a couple of millimeters taller than the middle of the phone, which I decided to remedy by bending it back once in a while. But alas, it is broken now.
After looking at the picture, people are probably going to say, that its caused by bumping into something, but I can pretty much rule that out, as I always have the power button on the phone facing my important pants, which means that the screen is facing my left leg. If I bumped into something, then my important parts would hurt as well.
The big question is: are they going to fix it under warranty, or should I fix it myself?
As you can see, the cracks starts beneath the power button, and moves across to where the speaker is. It looks very much like it couldnt handle the stress any more, on the corners?
Click to expand...
Click to collapse
This happened to me a week ago. I was texting and I had just put it back in my pocket and it vibrated and I went to text the person back and it was cracked and I couldn't do anything. I called the lady that finally sent me a new phone for free the last time my phone broke. This time she told me that this is a problem with the phone and has been happening to many people and I should get it done for free. I hope she is right because I have sent my phone back but I have not heard from sony yet which is not surprising because I had to email the a bijillion times last time to even get a response about my phone that they couldn't fix due to a operating system problem. This has never happened to me with other phones. Don't get me wrong I love my phone and missed it dearly since i sent it back last monday breaking on sunday. I can not wait to get it back because using an old laggy s2 is not fun. Which I have had for 2 years and never had really bad problems with it. Only lags because the rom I use is horrible and cant flash another rom because my recovery doesn't work like it should. Back on topic. I have had this phone since november and it has broke twice. I will be mad if I have to pay anything since i got this new replacement one in december. I will pay what they want me to though but paying 680$ for a phone that breaks every month is not cool. For 680 I should get a phone that last a lifetime. I am considering selling my baby. But I really don't want to even though it breaks a lot. I love it either way. I will update you if I have to pay anything but for now it is in Texas where I sent my old phone back. Ill keep you update.
IAmBrock said:
This happened to me a week ago. I was texting and I had just put it back in my pocket and it vibrated and I went to text the person back and it was cracked and I couldn't do anything. I called the lady that finally sent me a new phone for free the last time my phone broke. This time she told me that this is a problem with the phone and has been happening to many people and I should get it done for free. I hope she is right because I have sent my phone back but I have not heard from sony yet which is not surprising because I had to email the a bijillion times last time to even get a response about my phone that they couldn't fix due to a operating system problem. This has never happened to me with other phones. Don't get me wrong I love my phone and missed it dearly since i sent it back last monday breaking on sunday. I can not wait to get it back because using an old laggy s2 is not fun. Which I have had for 2 years and never had really bad problems with it. Only lags because the rom I use is horrible and cant flash another rom because my recovery doesn't work like it should. Back on topic. I have had this phone since november and it has broke twice. I will be mad if I have to pay anything since i got this new replacement one in december. I will pay what they want me to though but paying 680$ for a phone that breaks every month is not cool. For 680 I should get a phone that last a lifetime. I am considering selling my baby. But I really don't want to even though it breaks a lot. I love it either way. I will update you if I have to pay anything but for now it is in Texas where I sent my old phone back. Ill keep you update.
Click to expand...
Click to collapse
Im planning to buy a Z Ultra but these issues about suddenly cracking Z Ultra screens are keeping me away. What were you doing when it broke? Maybe you just didn't noticed that you put pressure on it.
tehdane said:
It seems I am one of the unlucky ones, who by accident break their phones while having it in the pocket. A week after I bought the Z Ultra, I discovered that the phone was bent, i.e. the corners were a couple of millimeters taller than the middle of the phone, which I decided to remedy by bending it back once in a while. But alas, it is broken now.
After looking at the picture, people are probably going to say, that its caused by bumping into something, but I can pretty much rule that out, as I always have the power button on the phone facing my important pants, which means that the screen is facing my left leg. If I bumped into something, then my important parts would hurt as well.
The big question is: are they going to fix it under warranty, or should I fix it myself?
As you can see, the cracks starts beneath the power button, and moves across to where the speaker is. It looks very much like it couldnt handle the stress any more, on the corners?
Click to expand...
Click to collapse
If you bought it on a credit card with purchase protection, you might get your credit card company to get you a new one.
Sorry to hear that,mine replaced by sony service center for Hk2700 dollar(Front screen crack same as urs)
Sent from my C6802 using Tapatalk
rakista301 said:
Im planning to buy a Z Ultra but these issues about suddenly cracking Z Ultra screens are keeping me away. What were you doing when it broke? Maybe you just didn't noticed that you put pressure on it.
Click to expand...
Click to collapse
Honestly I sold my z ultra after getting my replacement. I loved it but it broke way too much for the price.
IAmBrock said:
Honestly I sold my z ultra after getting my replacement. I loved it but it broke way too much for the price.
Click to expand...
Click to collapse
I really dont know how you guys do it, I've had the ZU over 6 months dropped it a good few times onto concrete (with and without case), work in a dusty (and sticky) environment, have the ZU bounce around in a truck in 'off road' situations...
blueether said:
I really dont know how you guys do it, I've had the ZU over 6 months dropped it a good few times onto concrete (with and without case), work in a dusty (and sticky) environment, have the ZU bounce around in a truck in 'off road' situations...
Click to expand...
Click to collapse
Lol mine was in my pocket and the screen shattered. I loved it dont get me wrong but for 680 it better be indestructible.
Where ever i read three are several people going through all sorts of issues with G5. Iam currently waiting for mine but all these QC issues are really starting to make me worried.
Now i am not sure wether to go ahead or cancel my pre order.
Mine is flawless. Looks perfect, no headphone issues, wifi calling works. I guess I haven't looked at screen bleed but don't really care about that. Haven't noticed any screen bloom.
panamaniac said:
Mine is flawless. Looks perfect, no headphone issues, wifi calling works. I guess I haven't looked at screen bleed but don't really care about that. Haven't noticed any screen bloom.
Click to expand...
Click to collapse
Thats good to hear.
Anyone else has anything to chip in ?
I'm on the way to pick mine up so I will tell you how my unit looks . I have said that if there is any problem with the look of mine that it's going to go back
No flaws with mine. Haven't look for light bleed though. Don't care about it.
Sent from my LG-H850 using Tapatalk
0verdaflow said:
well with most manufactures trying to lower the costs and moving into china its expected to see enough issues
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They've always been in China or another Asian country
PunishedSnake said:
They've always been in China or another Asian country
Click to expand...
Click to collapse
True, I dont see people complaining about iphone quality that much.
But all things aside, I am hoping that UK dont get that many defective units since we have stricter QC measure in place.
Like most things, people dont bother to write unless they have a complaint. So im sure for every complaint you hear there are a hundred happy people. I have had mine since release day and the only thing i am dissapointed in is the volume buttons being on the side(which i all ready knew).
Sent from my LG-H830 using XDA-Developers mobile app
xtvchi3f said:
Like most things, people dont bother to write unless they have a complaint. So im sure for every complaint you hear there are a hundred happy people. I have had mine since release day and the only thing i am dissapointed in is the volume buttons being on the side(which i all ready knew).
Sent from my LG-H830 using XDA-Developers mobile app
Click to expand...
Click to collapse
Glad to hear u are happy with your G5.
As for the volume control I am glad that they decided to put it on the side, since its easier for me to skip tracks easily while phone is in my pocket but with my G3 i have to really search for it and most of the times i would just hit the power button or camera lens
Camera lens scratched already.
I've had the phone since April 1st and i've been very happy with, however i just noticed that my Camera's glass cover in the back is already scratched. I have a case on the phone and I've been very careful with the phone. I'm very disappointed and annoyed that this got scratched up so easily! has anyone else noticed this? just seems like a very cheap material in the back. Is there any protector i can buy or will it distort the image?
_ray_ said:
Glad to hear u are happy with your G5.
As for the volume control I am glad that they decided to put it on the side, since its easier for me to skip tracks easily while phone is in my pocket but with my G3 i have to really search for it and most of the times i would just hit the power button or camera lens
Click to expand...
Click to collapse
I feel the same. Although it was kinda fun trying to find the right button before!
---------- Post added at 12:13 PM ---------- Previous post was at 12:09 PM ----------
_ray_ said:
Glad to hear u are happy with your G5.
As for the volume control I am glad that they decided to put it on the side, since its easier for me to skip tracks easily while phone is in my pocket but with my G3 i have to really search for it and most of the times i would just hit the power button or camera lens
Click to expand...
Click to collapse
Fadman37 said:
I've had the phone since April 1st and i've been very happy with, however i just noticed that my Camera's glass cover in the back is already scratched. I have a screen proctor on the phone that doesn't cover this part, but i've been very careful with the phone. I'm very disappointed and annoyed that this got scratched up so easily! has anyone else noticed this? just seems like a very cheap material in the back. Is there any protector i can buy or will it distort the image?
Click to expand...
Click to collapse
That sucks. I'm pretty certain I saw a case on Amazon that covers the camera as well. Yes, it must distort the photo a LITTLE but hopefully not much. Maybe it was the Lifeproof case?
Fadman37 said:
I've had the phone since April 1st and i've been very happy with, however i just noticed that my Camera's glass cover in the back is already scratched. I have a screen proctor on the phone that doesn't cover this part, but i've been very careful with the phone. I'm very disappointed and annoyed that this got scratched up so easily! has anyone else noticed this? just seems like a very cheap material in the back. Is there any protector i can buy or will it distort the image?
Click to expand...
Click to collapse
Looks like you dont have a case on your phone, and since G5 has a camera bump it is bound to get scratched when left on a hard surface.
_ray_ said:
Looks like you dont have a case on your phone, and since G5 has a camera bump it is bound to get scratched when left on a hard surface.
Click to expand...
Click to collapse
I meant to say i have a case not screen protector. I have a case on the phone.
_ray_ said:
Where ever i read three are several people going through all sorts of issues with G5. Iam currently waiting for mine but all these QC issues are really starting to make me worried.
Now i am not sure wether to go ahead or cancel my pre order.
Click to expand...
Click to collapse
Keep your order. It'll be worth it for you trust me. Got mine from ee today. Absolutely amazing phone and in perfect condition with amazing build quality.
I've been very happy with the build quality of mine (had it since Wednesday), moving from a Nexus 5X the quality is in such a higher league in my opinion. So I am very happy. If build quality is your only concern I wouldn't worry, like others have said for every one complaint there will of been many more who have been fine! The phone (at least in the UK anyway) comes with a 2 year warranty (one year for the battery) so that has to go some way in showing that LG believe tha5 the build quality of the phone will last at least that amount of time. I've only got one problem so far which is that the camera, on both the normal and wide angle (although more noticeable on the wide angle) seems to distort massively, almost as though you are shooting through a plastic protective cover. Although I've picked at the camera it doesn't appear one was on it out of the box and I don't want to try too much harder in case it isn't and it is just a terrible software bug that it causing it! The camera in the 5X has been amazing in low light and this feels a bit of a deal breaker for me personally (the camera is the main feature even above battery). Has anyone else had to remove some a plastic cover from the camera after taking it out the box?
sdmix said:
I've been very happy with the build quality of mine (had it since Wednesday), moving from a Nexus 5X the quality is in such a higher league in my opinion. So I am very happy. If build quality is your only concern I wouldn't worry, like others have said for every one complaint there will of been many more who have been fine! The phone (at least in the UK anyway) comes with a 2 year warranty (one year for the battery) so that has to go some way in showing that LG believe tha5 the build quality of the phone will last at least that amount of time. I've only got one problem so far which is that the camera, on both the normal and wide angle (although more noticeable on the wide angle) seems to distort massively, almost as though you are shooting through a plastic protective cover. Although I've picked at the camera it doesn't appear one was on it out of the box and I don't want to try too much harder in case it isn't and it is just a terrible software bug that it causing it! The camera in the 5X has been amazing in low light and this feels a bit of a deal breaker for me personally (the camera is the main feature even above battery). Has anyone else had to remove some a plastic cover from the camera after taking it out the box?
Click to expand...
Click to collapse
M8 i would just take it back and replace it, no point in taking a chance.
My G5 is flawless and looks amazing.
Got mine 4-1-16 and have had zero issues. No light bleed no calling or headphone jax issues no gaps and some say that the side ring or whatever around the phone is like sharp or something mine is not. Some people are saying the battery life sucks but mine is great i get 5 to 5.5 hours screen on time. Also if the screen is off over 8 hours like if i dont charge at night i get maybe 5 to 8% drop at most.
My suggestion is when you get your phone if you see anything wrong like sharp edges gaps light bleed go and exchange for a new one. I think I heard Lg has multiple plants manufacturing the phone and one of them must be effing up big time. I got mine at best buy so I dunno if that makes a difference
I've heard more complaints with the build quality of this phone than with any other in recent memory.
Yes, some may be nitpicky, but for a damn near $700 device, we're allowed to be picky.
I'm not saying it's a bad device, I'm just going by what I've been researching/seen instore. It sounds like it performs like a Champ but you may have to go through a few to get a solid built one.
Sammae7 said:
I've heard more complaints with the build quality of this phone than with any other in recent memory.
Yes, some may be nitpicky, but for a damn near $700 device, we're allowed to be picky.
I'm not saying it's a bad device, I'm just going by what I've been researching/seen instore. It sounds like it performs like a Champ but you may have to go through a few to get a solid built one.
Click to expand...
Click to collapse
HTC 10 hehe