Hi,
I purchased a Chinese Android mobile which has the MTK6573 chipset. It is called a Star A3.
Love the phone however I regularly see the alert/error "Restricted access changed" in the status bar and the signal drops off both SIMS. If I pull down the status bar and check details it says "Voice call service blocked".
What is interesting is that it is always the Vodafone NZ SIM card even if I swap cards between SIM slots. Other SIM is 2Degrees.
I've searched the internet but there seems very little info on this subject other than to say that some HD9 users have had the same issue and have Spice Mi 350n users.
Some suggest it could be a IMEI issue but I'm not so sure.
Does anyone have any ideas?
Can provide more info on request.
Thanks in advance.
*** Additional info... I've turned off my SIM data connection which was linked to my 2Degrees SIM and now both SIMS manifest the same error. If I re-enable data on the 2Degrees SIM only the Vodafone SIM gives the error ***
I have the same issue on an IHTC HD2 bought on fastcards with the same chinese android. I don t know what the problem is. Everytime I turn the phone on there is available network, but after 5sec it gets blocked for good. I only have one SIM card and data connection doesn't work. This is freaking annoying ...
Thanks for the attention
Sounds like a slightly different issue than the one I have as my phone will reconnect and I can use it but it frequently drops off.
Perhaps turn your phone on without the SIM card in it and get your IMEI numbers.
You can google websites to check your IMEI numbers are valid. Perhaps they are not valid and your carrier blocks the phone?
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Have found one other thing...
If you go into mobile network settings and change the network mode from say Auto to WCDMA only or GSM only you receive the "Restricted access changed" error notification immediately so I'm guessing it is related somehow?
It would appear the "Restricted access changed" notification appears whenever the network mode is changed from 2G to 3G either automatically or manually.
Images attached.
Occam's Razor strikes again
I had this same problem with an unlocked phone on AT&T network. Seemed to happen totally at random. It was driving me nuts, and nobody from AT&T could figure it out.
It occurred to me that the problem might be physical when the phone failed to recognize the SIM at all one time. Seems to be that the SIM card wasn't making good contact with the socket. I put a few pieces of scotch tape on the SIM card so that it fit a lot tighter and made really good contact, and I haven't had a single problem since.
(I don't know enough about it to explain why this worked for me, but I theorize that a loose or weak connection somehow fails out and introduces some kind of garbage data that the phone and/or network doesn't like, and it gets blocked as a result.)
Thanks for the post.
The problem is that between me and my friends there are about 5 of the exact same model all doing the exact same thing.
And ALWAYS when you go into network settings and change from say AUTO (WDSA/GSM) TO GSM ONLY.
Cheers
I'm curious to know if taping the SIM card so it makes better contact solves the problem for you. Does this problem happen with different SIM cards of different brands and networks or do you and all your friends have the same?
Hi again, tapping the SIM card does not appear to make any difference. I've also tried thickening the SIM card by sticking a layer of tape to it.
Seems to happen in low reception areas where the phone may lose signal and then reconnect to the network... I guess similar to how it is replicated by changing network mode.
Can you repliacate it on your phone by change the network mode? e.g. auto wcdma/gsm to gsm only
Hi i had the same version Star A3 iam frome Egypt and had the same problem i tried to put different sims from different agents but the same problem any person can tell me how to connect my android mobile with pc or from where can i get its driver
Thank you
Dr.Ahmed Hassan
I just changed my htc desire to a one S. Same Sim. It keeps popping up 'preparing sim' and 'restricted access changed'. Never did this in the desire. Only the handset has changed. It's not a poorly fitting sim. You can shake, bash, etc. no effect. It'll happen quite often. Could certainly be as others state when switching from 3g to gsm etc.
It seems I spoke too soon. My phone (Blu Studio 5.3) started doing it again. I can produce the "restricted access changed" message by switching from WCDMA/GSM Auto to GSM or WCDMA only and from WCDMA to GSM or vice versa. It's something with the switchover.
I have noticed that I get Restriction Access Changed message only when 3G is turned on. I turn 3G off and the phone does not lose the network any more. Yet to figure out why it happens...
This started happening to me today and like the post above mine only after switching 3G off does the restriction go away. This is annoying but I'm about to reinstall my rom and see if that helps.
Just had the same problem on my SGS3. Only thing that fixed it was a powerdown and a battery pull. Hope it doesn't happen again.
Same problem
I have tried putting in 2 different sims. i bought a fake iphone 5 from china. it is saying no service: restricted access changed. Please help!!!
I'm getting this today with a Nexus 4 running on O2 UK. I've never seen it before on any phone and have been on O2 for years.
I sometimes can't dial out and calls in are going to answer phone. Also, texts are not getting through.
Airplane mode off/on seems to work.
The weather is appalling here today (Snow) I wonder if it is to blame.
I have contacted O2 and spoke to a guy (who knew a lot less that I did about the device/network). Anyway, a new SIM is being sent out. We'll see.
---------- Post added at 03:16 PM ---------- Previous post was at 03:06 PM ----------
Update. My wife's phone also not working (O2) although she is not getting the "Restricted access changed..." error in her notification tray.
I can confirm this is happened on my Nexus 4 also. cell reception disappears for a moment then comes back. after that all seems to be working as normal and hasn't caused any problems with me, except for the mystery and intrigue. does anyone know what causes it? I receive the notification "restricted access changed" and then when i pull down the notification bar to look at the notification, the notification is GONE ! it does not stay in there.
I'm definitely putting my Nexus 4 issue with this down to the heavy snow that day. It hasn't happened since.
New Nexus 4 here with t-mobile prepaid. Had it happen last night when I got home for the first time. It was showing 2 notifications, one for voice and one for data. When you click them, they go away. Saw them appear a couple more time through the night and this morning they were also showing.
No snow here though...
Related
I have T-Mobile version of this phone but I use it with Mobilicity.
Any time I go into a place that has no reception I obviously lose signal and both the bars and the 3G icon disappear.
However, when I leave that area and come back to the area where I had reception, the 3G icon never comes back. When I attempt to make a call I a get a message saying "not registered on network". If i go to wireless settings and try to manually search for a provider, the phone will only find Roaming.
The only thing that solves the problem is rebooting the phone.
I have Bionix 1.9 rom but this issue happened on stock as well. It also happens to another guy that has Vibrant9 rom.
On the other hand, other phones like the old samsung galaxy doesn't have that issue.
Any ideas. Am I missing some settings option?
Thanks...
I can only tell you I have exactly the same problem. Using it with Mobilicity.
Let's hope someone will come up with a fix.
A guess is that it has to do with the order in which it is searching to network operators after it loses signal. I am not sure how the phone is hard coded, but it is possible that upon reboot, it checks the SIM for which network to lock on to, but without a reboot it is looking for T-Mobile, because that is hard coded into the phone.
This is all a guess, but perhaps setting it to Manual network selection instead of automatic would help lock it on your network.
^yes, I think if you take it off the auto setting in your mobile network, that may solve the problem. Even though I'm with TMO we had a 3g outage and while it was on auto the same message came up for me, even after the outage was over. Set it to wcdma only, and I was able to make calls and get back on the network.
Setting it to Manual will just force us to do it manually every time it gets disconnected.
Not a solution, unfortunately.
Thanks guys,
Is there an application perhaps that will search for available networks and register on the network of your choosing once found?
Orochi77 said:
I have T-Mobile version of this phone but I use it with Mobilicity.
Any time I go into a place that has no reception I obviously lose signal and both the bars and the 3G icon disappear.
However, when I leave that area and come back to the area where I had reception, the 3G icon never comes back. When I attempt to make a call I a get a message saying "not registered on network". If i go to wireless settings and try to manually search for a provider, the phone will only find Roaming.
The only thing that solves the problem is rebooting the phone.
I have Bionix 1.9 rom but this issue happened on stock as well. It also happens to another guy that has Vibrant9 rom.
On the other hand, other phones like the old samsung galaxy doesn't have that issue.
Any ideas. Am I missing some settings option?
Thanks...
Click to expand...
Click to collapse
Where you able to find a solution to this problem? I'm having the same problem. Let me know. Thanks.
+1111111.... i meant plus 1... but yeah ...i'm having the same problem... Vibrant on Mobilicity w/ Froyo Rom from Axurus <-- i think thats how u spell it
Anyways, this happends while im at home, sitting on the same chair as i was when i had the 3G...and then boom..............3g just disappears and doesn't come back til' i restart....
Have you tried setting the mobile network to "WCDMA Only" ?
Mobilicity doesnt have a GSM network.
Aite Ive got two samsung vibrants. Bought them both new. Did the exact same thing on both to unlock them and make em work on AT&T.
One works perfect. The other one just says No service no matter what i do. I tried selecting the network manually but it says sim card doesnt support the network.
Next I tried the odin method to put the stock firmware back on. Rooted. Since my unlock codes werent present on my phone, i used the repair_nv_data fix to try and manually set the unlock code(what i did for the other vibrant), but still no luck. Still says no service when i put the sim in. Weird thing is data kinda works. It says no service but the 3G/EDGE icon keeps popping up and disappearing.
Any suggestions?
Search xda for "enabling the 850 band", id look but search is crap on the xda app. Its my understanding that it works better off of at&t towers with that enabled. Hope this helps.
Sent from my Black Froyo'd, Voodoo'd Vibrant with a gooey Macnut center
Hey so i did exactly what you said but no luck.
Weird thing is im connected to my data connection and can access the market and browser etc. But it still says no service and i cant make/receive calls and texts dont work either...
Really need help guys
Aite so im in india right. Under phone status this is what i get:
Network: Airtel
Signal Stregnth: -93dBm 10 asu
Mobile network type: EDGE
Service state: Out of service
Romaing: Not roaming
Mobile network state: Disconnected
Really need help
Anyone found a solution for this?
I'm having the exact same problem, except I've had my phone for almost a year and just now got this problem. I can use data to browse, twitter, whatever; but can't make any calls. I tried my SIM card on another Vibrant and it works fine; tried another SIM on mine and still get "No Service". Any help will be greatly appreciated.
xgibran said:
I'm having the exact same problem, except I've had my phone for almost a year and just now got this problem. I can use data to browse, twitter, whatever; but can't make any calls. I tried my SIM card on another Vibrant and it works fine; tried another SIM on mine and still get "No Service". Any help will be greatly appreciated.
Click to expand...
Click to collapse
Can't link cuz I'm at the airport lol but go into settings and check if ur imei is correct. If its not, look at my previous posts for the imei fix. May or may my work but give it a shot
ive been using the phone for a few weeks now and it was fine until today, i cant connect to the internet via edge . ive tweaked with all the settings but nothing seems to work. everything else is fine . ie i can make calls and send text's but i cant connect to the internet. i checked under the status and it shows the mobile network state is disconnected. i have no clue as to wat this is since im new to android.
pls help!
Have you turned MOBILE DATA off via the power on/off menu .
jje
ive checked that too.
Go to Settings- Wireless and Network- Mobile Networks- Access Point Names and see if the APN is ticked or not or the correct APN is ticked.
everything is back to normal again,it connected to the internet, by itself . must be a random bug in the os
problem solved. peace
I have experienced the same thing with my phone, except that it shows "activated". After a while it just started working again.
I've had the phone for a couple of months now and everything has worked fine till now, a little bugs here and there but no issues. A few weeks back (on android 2.3.3) I was unable to make or receive calls, but surprisingly was able to make text messages. I tried everything, turning flight mode on/off; the phone on/off; etc. I was on the verge of contacting Samsung but then suddenly the thing started working once I came back home from the office.
There has been no problems till then but today suddenly (now on android 2.3.6) the outgoing calls no longer work, same for outgoing text message; but I still get incoming calls and messages.
Just to be sure that this wasn't a SIM or service issue, I tried changing SIM's (different SIM did not work on the phone) and used my SIM on different phone (where it worked).
Also 3G doesn't work as well, but connection here is spotty so I wouldn't trust that. The only message I see different on the 'About Phone' tab is 'Mobile State-Disconnected'. I have full signal strength and all that.
My thoughts are that it was, or rather is a phone specific issue and would appreciate someone else's thoughts on the matter. As to my problem I assume it will sort itself out in a little while.
FYI: Samsung Galaxy S2; Android 2.3.6; NOT rooted; Indian version; On Airtel Mobile Network.
Mobile network state disconnected.
Hi guys, I have the same problem with my network connection also my 3g does not work anymore, I`m play with some secret codes like a ##72786# on my epic 4g touch sprint phone flashed to metro pcs and now I have no 3G service. In the setting menu under network status say Sprint. How can I get my 3g back?. The mobile net. 3G is on and the wifi is off. I need to change the network to metro pcs in the status setting and how can do that? Thanks for your help and sorry for my bad English.
I've noticed from time to time that a small popup saying it is refreshing sim data and have dismissed it as normal, however tonight I was at a friends with hit and miss service. There I noticed my phone would turn on without reason however as I was working on it I noticed the popup show up very frequently. I believe it is every time it picks up service it will refresh.
My question is, is there a way to prevent it from waking up or even better to not refresh as the sim is sure not to change.
Thanks in advance
Sent from my GT-I9100 using XDA App
I should also ask if anyone else gets this. I have been searching around and it does not seem to come up much. When it does people mention that they never get this.
I now wonder if its a bad sim or outdated.
Most likely a faulty/old sim card, try seeing if your sim is inserted correctly. If it's still doing it, i suggest you replace your sim. I only saw one user reporting the same problem on this forum.
I've seen this a couple times this week, having never had it happen before. I haven't flashed any new ROMs or installed any apps, so I'd guess it's either a SIM card or signal strength issue.
brianmay27 said:
I've noticed from time to time that a small popup saying it is refreshing sim data and have dismissed it as normal, however tonight I was at a friends with hit and miss service. There I noticed my phone would turn on without reason however as I was working on it I noticed the popup show up very frequently. I believe it is every time it picks up service it will refresh.
My question is, is there a way to prevent it from waking up or even better to not refresh as the sim is sure not to change.
Thanks in advance
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
if you found any answer about this problem say to me also.
Thanks
Alright I went ahead and just requested a new SIM. Im going to head up to a place where I was last night where this happened the most and will report back if that solved it.
Fingers crossed
same problem here
I have the same problem,but what's intresting is that i recently switched carriers and when i was using the previous carrier i did not have this pop up.
And the sim card i was using was brand new,my current operator gave me this new sim,so maybe sim card is not the problem
Btw i am seeing a slight decrease in battery life since the screen wakes up on every pop up
Hmm That's odd, I can say that getting a new sim has solved the problem completely for me and I no longer have this problem.
refreshing sim data
I am also getting this message and waking up the screen frequently... mine is a new sim of vodafone (india) taken around 10 months ago.. i need to try replacing with a new sim
I too face same issue with Vodafone in Hyderabad, India.
I tried to replace SIM 3 times, but still facing same issue..
I got my sim replaced yesterday but the problem never got solved.
The SIM DATA REFRESHING is only when I am on 3g. When I force the phone to work on 2g it is fine.
Also, when in 3G it shows roaming as well (sometimes)
Anyone got any solution.
Are you a Vodafone subscriber
ajayashish said:
I got my sim replaced yesterday but the problem never got solved.
The SIM DATA REFRESHING is only when I am on 3g. When I force the phone to work on 2g it is fine.
Also, when in 3G it shows roaming as well (sometimes)
Anyone got any solution.
Click to expand...
Click to collapse
Hi ajay,
I am facing the same issue. But most of the comments around web (in india) are using vodafone, including me.
And now it seems is a vodafone problem.
this can fix it
azzaxp said:
Hi ajay,
I am facing the same issue. But most of the comments around web (in india) are using vodafone, including me.
And now it seems is a vodafone problem.
Click to expand...
Click to collapse
Set network mode to GSM only - its Auto by default (Settings -> More Settings -> Mobile Networks -> Network Mode). Will get rid of "Refreshing SIM data" message.
Same is happening to me
I am using a Vodafone sim Since 4 years and never faced this issue. Now when i have taken a GNote2 I am not able to use the Data services continuously the phone chucks the 3G data H+ connection and immediatly i see a message stating "Refreshing Sim Data" This happens almost twice in a minute.
Some one please help me. What do you think will help me really?
This has become a major problem when carrying such a smart device in hand but without internet.
I have an i535 and have had this issue since the jelly bean update. It kicks me off while browsing net, YouTube, playing apps or phone calls. Not sure what the cause is and Verizon tech couldn't help fix it. Anyone please help.
Install executioner 3.0 and kor kernel 2.0 no more refreshing sim data
Sent from my SCH-I535 using xda premium
harikrishnar said:
Set network mode to GSM only - its Auto by default (Settings -> More Settings -> Mobile Networks -> Network Mode). Will get rid of "Refreshing SIM data" message.
Click to expand...
Click to collapse
I have had the same issue as y'all since the jelly bean update. I took a look at my network settings and found that my galaxy s3 was set to global by default. Since I have Verizon I changed mine to "LTE / CDMA". We'll see if this resolves my issue.
I picked up an unlocked TMo One in New York last week. I used it there with my Norwegian SIM with no problems.
Back home, I get "No Service" using the exact same SIM-card. Using the *#*#INFO#*#*-menu, I can see the SIM-card is recognised because it displays my carrier in the "Current Network" field. I am suspecting the TMo-infused Sense OS to reject my card, since to my understanding the phone is compatible with EU networks. Will i be fine if i flash another ROM, like the stock GPe, and get rid of the TMo-stuff altogheter, or is there another rock in the road here?
I used my Tmobile HTC One with the stock ROM in Norway using a Telenor SIM and in Greece using a Vodafone SIM.
I would make sure you have the proper APN info (I can't remember the appropriate one for the Norwegian carriers). I believe it should work without issues (mine did). If it worked with that SIM card already, it's not locked and it's not rejecting it.
Also, I found that when I returned home to the US, I had to choose Settings -> Mobile Data -> Network Operators and choose Select Automatically (even though it was already chosen). Maybe you need to do that too.
Currently I am running Android Revolution and that also works fine with my Norwegian and TMOUS SIM cards.
Good luck!
Thanks! I've at least made some progress. I tried setting Network Selection to automatic, and got reception, however only for about half a minute. I then tried adding my provider's APN info. This has given me permanent data connection, but still no GSM reception for texts and phone calls. I do get 2g data when in low coverage areas. I am finding this weird. Can anyone shed some light?
Okay. Just wanted to post my latest findings - if others are experiencing the same issue. I've flashed the latest Google Edition RUU, to see if the TMo ROM was causing it. But i still don't get GSM coverage. Data still connected on both 2G and 3G (haven't been within 4G coverage yet..)
When flashing I also updated firmware to latest.
Phone info says Current network: "NetCom" (my home network) GSM service: "Emergency Calls only" (I tested this, and I am able to place the call to emergency services) and GPRS service: "Connected" (I am typing this on my data connection via WiFi-tethering, actually)
The status menu shows this: Service state "Out of service" and My phone number "Unknown".
If anyone can come up with a theory, I am all ears..
laberkis said:
Okay. Just wanted to post my latest findings - if others are experiencing the same issue. I've flashed the latest Google Edition RUU, to see if the TMo ROM was causing it. But i still don't get GSM coverage. Data still connected on both 2G and 3G (haven't been within 4G coverage yet..)
When flashing I also updated firmware to latest.
Phone info says Current network: "NetCom" (my home network) GSM service: "Emergency Calls only" (I tested this, and I am able to place the call to emergency services) and GPRS service: "Connected" (I am typing this on my data connection via WiFi-tethering, actually)
The status menu shows this: Service state "Out of service" and My phone number "Unknown".
If anyone can come up with a theory, I am all ears..
Click to expand...
Click to collapse
Have you tried taking the phone to your provider? Maybe you need an update which or setting which they can provide.
I find it strange that it wouldn't recognize your phone number, usually that's a sign of some type of incompatibility with the phone and the network.
Sent from my HTC One using Tapatalk 2
I have contacted my provider to see if there's anything they can do. But they're playing a little hard to get.. I was afraid there would be an issue with compatibility at first, by since my data connection is all right, I'm not so sure. Also erdelyt above here says he has used the TMo phone in Norway without trouble. He has another provider, however. They run their own network, so I will be trying with one of their SIM cards next, if my provider NetCom aren't of any help. Thanks for your help so far. I'll be posting my findings further!
So, I got to try a Telenor SIM card the other day, and the issue is still there. Although, with that card the phone number was read and displayed in the phone info menu. The owner of the card suggested there was an unlock issue - but I did make calls with my phone and SIM card in the US, so I don't see how that could be.
So that's a small step further, but now I just have to wait to see what my carrier says..
I changed the title for this thread after my findings.. I got a new SIM-card for my carrier, and i got coverage to make one phone call, but after i hung up, it was gone. I am really in the dark here.. It can of course be a hardware fault, but that's a bit strange for an entirely new product..