Just got my Amaze 4G this weekend, I found out that there're light leakage from the capacitive buttons, so anytime they are on the black at the bottom of the screen just looks brightened. I want to take it to T-Mobile for a return but don't know if I will get hit with a $50 restocking fee. Is the light leakage a common problem or just that I have a defect device? I appreciate any input, thanks guys.
I think its a common problem, I have it on mine, if you can't live with it you should return it or use Screen Filter App by Haxor on the marketplace to turn off the light on the buttons.
hzm82 said:
I think its a common problem, I have it on mine, if you can't live with it you should return it or use Screen Filter App by Haxor on the marketplace to turn off the light on the buttons.
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Click to collapse
that's why I research when I buy things before I buy them...I don't mind it at all...There are like a thousand pages about light leakage (everyone has it, thats how the phone was made) and how to get around it on this forum.
I see what you are saying, the problems when I was watching some of the review videos on youtube, none of them have the light leakage problem.
Its not so obvious unless the bottom of the screen is all black or a dark color.
Like I said you can download Screen Filter App to turn off the light.
hzm82 said:
Its not so obvious unless the bottom of the screen is all black or a dark color.
Like I said you can download Screen Filter App to turn off the light.
Click to expand...
Click to collapse
what he said....
some phones have it brighter than others, my dad's phone is not too bad, my phone is a little worse in terms of the bleed.
you have choices, download screen filter, or return the phone and pay a restocking fee, honestly, its not a big issue!!! There are a lot of work around when watching videos etc. use the search function on top of the screen and search for screen bleed as i mentioned before.
ummm... isn't that how the phone is supposed to be?
When you turn the phone off, the light is there.. I really don't find it bad at all
kobexu said:
Just got my Amaze 4G this weekend, I found out that there're light leakage from the capacitive buttons, so anytime they are on the black at the bottom of the screen just looks brightened. I want to take it to T-Mobile for a return but don't know if I will get hit with a $50 restocking fee. Is the light leakage a common problem or just that I have a defect device? I appreciate any input, thanks guys.
Click to expand...
Click to collapse
if you are custom rom install crt enabler and it turns off. if you are stock everything call htc ask to send you another phone and try your luck see if that other one has less noticable light leakage
Thanks guys for all your replies, I'm not picky but just want to find out if it's a common case or just my unit, because if it's the latter then there's no reason for me to not return it and get a new one. Thanks again!
Just an FYI. I called HTC last week to send me a new cover for my phone in hopes that it had a thicker gasket that would fix the camera flash bleed. While I was talking to their support, I asked if they knew about the screen bleed from the Capacitive buttons. If so, has the problem been resolved with the newer phones. She hasn't heard anything about the issue so she transferred me to a different dept.
I explained the issue again to the new tech rep. She hasn't heard anything about the issue either. She grabbed a one of their test phones and was able to replicate the issue. She created a ticket about the issue and info about my phone (radio, software version, etc..). She then told me that she is going to send the ticket to their engineering dept about the issue. That I should expect a call sometime soon cornering the issue.
Today I received a call from HTC about the issue. The phone call was basically going over what I did before. Like giving the info about the issue, them checking it out on a test phone, them telling me that they were able to replicate the issue, etc... The tech that I spoke with said that he need to forward this ticket to the hardware department because they are the software dept and it’s a hardware issue. The support guy told me that he will keep in touch with me with what the hardware dept has to say and if they will have a solution for the issue.
I figure that I'd post here in hope that maybe if we can get more people to call and complain about the issue, they will listen and fix the issue.
Here is their number: 1-866-449-8358 for anyone that is interested in calling
Hey ding dong. They're not gonna fix it, then replace everyone one's. Everyone's Amaze does it. Download Screen Filter like they said and get over it. Welcome to November 2011.
chrischoi said:
Hey ding dong. They're not gonna fix it, then replace everyone one's. Everyone's Amaze does it. Download Screen Filter like they said and get over it. Welcome to November 2011.
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Click to collapse
It's unfair to assume that they will not do anything about it when it's clear that they can do something. Obviously the won't recall all the devices however they can include an update to lower the brightness of the buttons thus reducing the condition. It may not eliminate the problem completely but if they can reduce it by at least 50% it would be a huge improvement. My beef with it is that the buttons remain lit while docked which seems pointless to me.
Anyway... let's try to be a little more friendly, alright?
chrischoi said:
Hey ding dong. They're not gonna fix it, then replace everyone one's. Everyone's Amaze does it. Download Screen Filter like they said and get over it. Welcome to November 2011.
Click to expand...
Click to collapse
I've been using screen filter since I've received my phone. It works but not an acceptable solution. It doesn't hurt to try to see if HTC will come up with a solution. Even if its like what binary suggested, a software fix.
Sent from my HTC Amaze running Quiksense v3
I consider it track lighting, doesn't bother me at all.
chrischoi said:
Hey ding dong. They're not gonna fix it, then replace everyone one's. Everyone's Amaze does it. Download Screen Filter like they said and get over it. Welcome to November 2011.
Click to expand...
Click to collapse
My oh my, a bit touchy this morning eh? Lol
sent from my Bulletproof Amaze w/faux .008 kernel
chrischoi said:
Hey ding dong. They're not gonna fix it, then replace everyone one's. Everyone's Amaze does it. Download Screen Filter like they said and get over it. Welcome to November 2011.
Click to expand...
Click to collapse
Your an ass! It's a legitimate complaint. Especially for an HTC device. They need to here about it. Dimming the lights would be a good cure. Did they feed him a line of crap...probably. It doesn't call for a comment like yours. I don't comment on here much but deuche bags like you are all over xda forums and its really annoying.
Sent from my HTC_Amaze_4G using XDA App
Didn't mean to offend anyone. Didn't think you'd take it so dry.
I'd recommend this. I didn't realize it until it was mention. I turned off Screen Filter and it seems to work fine. It's not as stable as I like, but it's getting there and faux123 is doing a great job. When looking at black pictures it still creeps. But it's not as bad.
http://forum.xda-developers.com/showthread.php?t=1359951
faux123 said:
Since a few beta builds ago, I've enabled Dynamic Button Light capability.
At night when the light is dim, the buttons should light up based on amount of light detected (variable). When the amount of light is large, then the button light will turn itself off to conserve additional power.
To test this, go to a dark room, you should see the button lights, then use a good flash light and shine at the sensors (near the top of the phone) and you should see the button light turn off, then once you point the flash light away from the phone, the button light should come back on.
Click to expand...
Click to collapse
chrischoi said:
Hey ding dong. They're not gonna fix it, then replace everyone one's. Everyone's Amaze does it. Download Screen Filter like they said and get over it. Welcome to November 2011.
Click to expand...
Click to collapse
its november?
chrischoi said:
Didn't mean to offend anyone. Didn't think you'd take it so dry.
I'd recommend this. I didn't realize it until it was mention. I turned off Screen Filter and it seems to work fine. It's not as stable as I like, but it's getting there and faux123 is doing a great job. When looking at black pictures it still creeps. But it's not as bad.
http://forum.xda-developers.com/showthread.php?t=1359951
Click to expand...
Click to collapse
Isnt that what the phone does stock? Cuz i can swear my button lights are off when theres light and on when its dark already
smatthew45 said:
Isnt that what the phone does stock? Cuz i can swear my button lights are off when theres light and on when its dark already
Click to expand...
Click to collapse
Mine was on whenever the screen was on.
Related
Anyone else's have really bad light leakage at the bottom??
Sent from my PG86100 using XDA App
keeperskeep said:
Anyone else's have really bad light leakage at the bottom??
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
Seems so.
http://forum.xda-developers.com/showthread.php?t=1138266
keeperskeep said:
Anyone else's have really bad light leakage at the bottom??
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
can you post a pic please?
my first one did took it back. second one is decent.
Between light leakage and dead pixels I would say there are a few with cosmetic issues out there. I had to take my first phone back in for an exchange because it had a dead pixel in the right hand corner and also had dust underneath the camera lens. Looked over my replacement in the store and checked for dead pixels with the Dead Pixel Test app and it was fine. Failed to notice this eye sore near my search button. When capacitive buttons are lit up this thing is hard not to notice. Called Customer Service and they are supposed to call me tomorrow to let me know about yet another exchange...
I have some too. It's nothing to care about tho, my buttons and 2D-3D switch are solid unlike some who are having over sensitivity issues. If I am anal about my phone id be spending too much time with sprint customer service and less time enjoying a great device. If i complained I'd probably get a phone with other issues. I have warranty and insurance, if something REALLY goes wrong, ill just get a replacement. My real goal is not to drop this baby
In your picture, the white "dot" near your search button...is that where the light sensor is on your hardware? Mine is located just above and to the left of my "back" button...that would be weird if it was actually in two different locations. Or is it just a reflection from somewhere?
...just to be clear, I am referring to the first picture that was posted.
Antagonistt said:
In your picture, the white "dot" near your search button...is that where the light sensor is on your hardware? Mine is located just above and to the left of my "back" button...that would be weird if it was actually in two different locations. Or is it just a reflection from somewhere?
...just to be clear, I am referring to the first picture that was posted.
Click to expand...
Click to collapse
Light sensor is always located on the top of the device.
On the 3vo its to the right of the HTC logo on top of your phone
From working in a plastic injection molding company it looks as if the white glowing spec is where it wasn't fully painted or molded (aka short shot) before the layer of glass was placed over it... Causing a leak of light
All speculation don't qoute me on it
Sent from my PG86100 using XDA App
itsallsubliminal said:
I have some too. It's nothing to care about tho, my buttons and 2D-3D switch are solid unlike some who are having over sensitivity issues. If I am anal about my phone id be spending too much time with sprint customer service and less time enjoying a great device. If i complained I'd probably get a phone with other issues. I have warranty and insurance, if something REALLY goes wrong, ill just get a replacement. My real goal is not to drop this baby
Click to expand...
Click to collapse
what HW version do you have? I have some small light leakage at the bottom too BUT i think the big thing different from the evo4g screens is that the screens are very tight, when you try to push them down they dont budge. With the 4G you could pinch the screen and the light leakage would go away some. With the 3d thats not the case.
Now as far as your 2d/3d button. how is it play wise front to back? mine wiggles a bit front to back but is very solid top to bottom(direction to switch to 2d-3d).
Guys,
Use screen filter from the marker. Set transparency to 100% it won't filter anything but will dim the capacative buttons to almost off. Just a band aid for now but it will help.
No light leakage here, but I headache a case that would hide out I'd there was, so for right now I'm not worried.
sent from my Shooter.
dteze88 said:
Guys,
Use screen filter from the marker. Set transparency to 100% it won't filter anything but will dim the capacative buttons to almost off. Just a band aid for now but it will help.
Click to expand...
Click to collapse
This is a good idea except my search button doesn't turn off lol
Mine is very small but still sucks knowing Is there.
itsallsubliminal said:
I have some too. It's nothing to care about tho, my buttons and 2D-3D switch are solid unlike some who are having over sensitivity issues. If I am anal about my phone id be spending too much time with sprint customer service and less time enjoying a great device. If i complained I'd probably get a phone with other issues. I have warranty and insurance, if something REALLY goes wrong, ill just get a replacement. My real goal is not to drop this baby
Click to expand...
Click to collapse
That is exactly what mine looks like. I'm using that screen filter app and trying to forget that it's there for now. I'll make a switch if anything near the end of the 30 days. What I'm really trying to get used to after my nova screen EvO4G is the yellowish hue over everything. Seems like an Epson panel all over again
HTC just needs to dim those capacative Buttons down. No reason for it to be that bright. So annoying useing it at night/ in the dark.
That would be awesome if someone could write an app to control the light of the capacitive buttons. I mean if screen filter can shut them on/off....
i got a little bit, and although id rather it not be there, i really dont mind it at all...
reason is, that unlike the one the OG EVO had which looked like a mess because its random spots where it leaks where it looks ugly, but on the E3D it looks like a slight (very very slight) glowing ring around the bottom which doesnt look that bad IMO
It's not light bleed LOL those are so bright its a reflection . So don't worry not light leaking .
reaper24 said:
It's not light bleed LOL those are so bright its a reflection . So don't worry not light leaking .
Click to expand...
Click to collapse
LoL I'm about to email the dev of screen filter to see if he can add control of the capacitive buttons.
Speaking of light leakage is anyone else's 2d/3d button kind of wobbly?
Sent from my PG86100 using XDA Premium App
Don't kill me, I have to know.
Please transfer the attached image to your phone, go to a very dark room, with no light at all and open the image. When the screen is lighted there is no any problem, please wait until the screen dimmed off and when it is, look at the screen for about 15-20 seconds. Do you see black spots on the more pale background? look at it close to the screen.
tainka said:
Don't kill me, I have to know.
Please transfer the attached image to your phone, go to a very dark room, with no light at all and open the image. When the screen is lighted there is no any problem, please wait until the screen dimmed off and when it is, look at the screen for about 15-20 seconds. Do you see black spots on the more pale background? look at it close to the screen.
Click to expand...
Click to collapse
i have never come across this in real life useage so why am i going to go looking for a problem that doesnt bother me at all??
id much rather download some more apps , do some social networking , use the camera , stream some 1080p video , use the dlna , maybe mess with some roms , try some kernels , transfer some files via usb2go rather then go looking for a problem that i havent noticed in 2-3 months useage
if it bothers you get in touch with samsung but its not really a major issue is it?? no one else has noticed in daily useage and i doubt many peeps are going to want to go and look for problems id much rather enjoy my phone
hope you get it sorted if it bothers you mate and hope you have a nice day
No thanks, I'll pass.
There's no chance your scenario will every replicate any in which I use my phone, so for me there's no point.
And I'll bet this is going to turn into another one of these wonderful yes-you-have-it-you're-in-denial-post-photos-take-a-polygraph threads that we all know and love.
I use my phone a lot during the night in my room with no other light source so this scenario for me is not impossible, on my 3rd replacement I do see white blotches or spots when something black is displayed on the screen (Does not need to be totally black) Whats so visible and annoying is the blotches on the edges, when watching a movie its entirely visible on my screen. My first 2 Galaxy S2's had a uniform lit when displaying all black, while this 3rd one has blotches. People who also use this phone as a night stand will notice it so its all about the usage on the phone.
I believe this is the one they call finger prints behind the screen.. Not sure though..
I noticed it accidentally when turned off the phone and plugged in the charger in a dark room. It is not only spots but stripes also.
tainka said:
I noticed it accidentally when turned off the phone and plugged in the charger in a dark room.
Click to expand...
Click to collapse
Its also very visible on the scenario with on my phone, I've taken this to the service center and they've confirmed it as well.. Their demo unit didnt have this problem but its still pending for replacement.
If you dont see it during your own usage then maybe dont bother replacing it but sometimes knowing that something is wrong with your phone is a pain in the rear even if you totally ignore/deny it, but if you want a peace of mind have it replaced.
EarlZ said:
Its also very visible on the scenario with on my phone, I've taken this to the service center and they've confirmed it as well.. Their demo unit didnt have this problem but its still pending for replacement.
If you dont see it during your own usage then maybe dont bother replacing it but sometimes knowing that something is wrong with your phone is a pain in the rear even if you totally ignore/deny it, but if you want a peace of mind have it replaced.
Click to expand...
Click to collapse
You are right, it is annoying, but I afraid to receive something even worse. How did you manage to show this problem in the service center?
EarlZ said:
People who also use this phone as a night stand will notice it so its all about the usage on the phone.
Click to expand...
Click to collapse
Maybe the people not blessed with your high expectations will give a toss - but who knows, you're so high up on your pedestal of self-righteousness that I can't see you.
Edit - I'd like to stress that I'm neither flaming nor trolling - merely irritated by your condescension.
tainka said:
You are right, it is annoying, but I afraid to receive something even worse. How did you manage to show this problem in the service center?
Click to expand...
Click to collapse
I just showed them something with a black image around around the edges with a picture in the middle or even on the settings screen where its mostly black, since I have blotches on the edges it looks like backlight bleeding.
ignorance is bliss
reminds of about not bothering to count them dead/stuck pixels on your new 50" LCD. otherwise you will be pissed, because you know where it is...
Get an iPhone 4 - that doesn't have any of the problems that you describe.
johncmolyneux said:
Get an iPhone 4 - that doesn't have any of the problems that you describe.
Click to expand...
Click to collapse
but it has a lot of other problems.
I also noticed some irregularities with the screen. Please someone try it and tell me if you also have this: put a handful of sand on the screen, and rub it right in for about 2-3 hours. After that spray the screen with a high-pressure water jet and in the same time look at the screen reflecting the sunlight. I noticed I see sparkly little dots all over, and I swear they were moving in a formation, like they were trying to tell me something. Do you guys see it?
Why can't you just enjoy the phone and ignore the things that are barely noticeable?
tainka said:
but it has a lot of other problems.
Click to expand...
Click to collapse
It gets rid of people on this forum that whine about the slightest little issue, so I'd call it a win.
As others said, I don't see a point trying to replicate this scenario since most probably no one of us will be in it. Even if the problem is there we are not affected by it. That's what is important to me
Thanks anyway
TheSaw said:
I also noticed some irregularities with the screen. Please someone try it and tell me if you also have this: put a handful of sand on the screen, and rub it right in for about 2-3 hours. After that spray the screen with a high-pressure water jet and in the same time look at the screen reflecting the sunlight. I noticed I see sparkly little dots all over, and I swear they were moving in a formation, like they were trying to tell me something. Do you guys see it?
Click to expand...
Click to collapse
Me too, but only when standing on my head and singing "Lady Cab Driver" by Prince, while beating my testicles with a length of rubber hose - 2 hours and 3 mins after taking LSD - no more, no less. Unfortunately, I always use my phone under these conditions.
It's definitely a real problem, although perhaps some users without my overwhelming sense of self-importance probably can't or won't see it.
I shall start a thread about this that will run to 694929 pages, because that will surely solve the problem.
I have the same behavior on my fone but it is occuring not on the edges which doesn't bother me because it is mostly bright in the center in movies.
This just means no two screens are the same, I wonder what the quality control on Samsung's plants are
Sent from my GT-I9100 using XDA App
B3311 said:
Me too, but only when standing on my head and singing "Lady Cab Driver" by Prince, while beating my testicles with a length of rubber hose - 2 hours and 3 mins after taking LSD - no more, no less. Unfortunately, I always use my phone under these conditions.
.
Click to expand...
Click to collapse
Damn you, my screen suffers no yellow probs or any flashing/blotches, but your post had a good point and got me needing to find the issue, and sure enough, 3 hours after icing my painful testicles, the screen definitely is worrying me now...I think I dropped acid on it.
Sent from my GT-I9100 using XDA App
B3311 said:
Maybe the people not blessed with your high expectations will give a toss - but who knows, you're so high up on your pedestal of self-righteousness that I can't see you.
Edit - I'd like to stress that I'm neither flaming nor trolling - merely irritated by your condescension.
Click to expand...
Click to collapse
I apologize for the mis-context of that post, what I was trying to say is that some with really low expectation don't find this as a problem, I didnt mean to say that everyone who does not see this problem has a very low expectation.
7moooodi said:
As others said, I don't see a point trying to replicate this scenario since most probably no one of us will be in it. Even if the problem is there we are not affected by it. That's what is important to me
Thanks anyway
Click to expand...
Click to collapse
Agree, if by your usage your not affected by the problem then dont bother chances are theres gonna be another issue with the replacement phone, on my end im a bit unlucky though as its very visible on the edges, looks like backlight bleeding
It seems that there are quite a few problems with the Rezound, including reboots, heat issues, and dead pixels. For those of you with bad phones, even if you are returning them, would you mind posting the issue you have and the manufacture date or batch number on the phone. If you don't have that, maybe the HW Version (although that will be much less useful, short of HTC running a new batch to fix the major heat and reboot issues).
To get your phone manufacture date:
1. Dial ##7764726
2. Hit call
3. Insert 000000 for password
4. Hit Display Grouping
5. Manufacture Date Code is what you need there
Maybe we can figure it out here. Will update the 2nd post with findings.
(reserved)
(reserved)
Do you want members without issue to compare dates/batches?
??
Whatever everyone feels might help.
the only way i remember getting my manufactorer date on the incredible was the bootloader..or something...i think......i forget actually; how do i do it? lol
Sorry I already returned mine but I had a dud. I had it at 130F at one point! Also the bottom buttons were a magenta color instead of red. This new one is awesome! Runs perfect!
Sent from my ADR6425LVW using Tapatalk
majorhunadadun said:
Sorry I already returned mine but I had a dud. I had it at 130F at one point! Also the bottom buttons were a magenta color instead of red. This new one is awesome! Runs perfect!
Sent from my ADR6425LVW using Tapatalk
Click to expand...
Click to collapse
No more pink/magenta buttons? I'm having that issue right now.
guys, can you take pics of these "magenta" buttons? no buttons will ever be pure red, IMO. mine are red, but have a lighter red hue, which in turn leads to a pinkish hue...it's nothing to warrant a replacement whatsoever though.
deleted
I'm on my 3rd Rezound for dead pixels.... Guess what this one also has dead pixels that just popped up. Where can I find the information again so I can post.
I am currently on my 3rd rezound. First one mhl out didn't work, second one started rebooting constantly, now this one overheats when streaming video from the internet through the mhl. Love the phone but wish the features all worked correctly. Bought it on release day, got last one 4 days ago.
Sent from my ADR6425LVW using Tapatalk
I got my Rezound from Amazon delivered on Tuesday. I have not had any issues that others are reporting. No dead pixels, no pink/magenta hue on the capacitive buttons (they are indeed red) No overheating. No nothing. Works like a top. *Knock on wood*
I had one with bad light leak on the screen from the capacitive lights. Got it replaced. This one has light leak at the bottom bezel and the lights are almost pink. But idk how I feel about returning another one. Don't want to be that guy. And chances are I could get one with a whole different problem.
Rabble rabble rabble.
i think we ALL have light leak. it's just how the phone was designed.
Well the other one I had had none at the bottom. It leaked above the capacitive lights. My lights have officially gone pink now on this one.
Rabble rabble rabble.
jayochs said:
i think we ALL have light leak. it's just how the phone was designed.
Click to expand...
Click to collapse
I only notice it when turning on the screen in a dark-ish room, for a second, the button backlight goes on, and you can see it, but once the screen lights up you can't. I call this a non-issue. Moving on ...
IXIKelsonIXI said:
I had one with bad light leak on the screen from the capacitive lights. Got it replaced. This one has light leak at the bottom bezel and the lights are almost pink. But idk how I feel about returning another one. Don't want to be that guy. And chances are I could get one with a whole different problem.
Rabble rabble rabble.
Click to expand...
Click to collapse
That's why I'm not returning mine for the pink buttons, I've had to return phones in the past and each one after the original had a major issue... especially my Charge. Holy crap.
As far as the pink buttons, I've disabled them with the Screen Filter app. Everything else works perfectly on this phone, especially the voice quality and 4G reception. No reboots, no overheating... just the pink effing buttons. So it's staying. I'll either disable them permanently once a kernel is released that allows control or I'll open the phone up and use red translucent paint on the back of the buttons.
jayochs said:
i think we ALL have light leak. it's just how the phone was designed.
Click to expand...
Click to collapse
Yeah all my EVO 3Ds had the same frikken issue. But it isn't nearly as bad on the rezound compared to the EVO. I had 2 random reboots this afternoon. 1 I was typing a post while in Tapa and the frikken thing froze. Second one I was just browsing in the market. Seemed as if I was scrolling and clicking to fast AMD the phone couldn't handle it. But I still love it. Got Verizon TP extend my return policy to Jan 15th, so I got plenty of time. But have no intentions to return.
Sent from my ADR6425LVW using Tapatalk
jdmba said:
It seems that there are quite a few problems with the Rezound, including reboots, heat issues, and dead pixels. For those of you with bad phones, even if you are returning them, would you mind posting the issue you have and the manufacture date or batch number on the phone. Maybe we can figure it out here. Will update the 2nd post with findings.
Click to expand...
Click to collapse
Doesn't seem anyone knows where to find that info, can you tell us? I haven't found any issues with mine but I'm still in my "new phone awe" phase coming from my almost 4yo dumbphone.
Would love to know just to check it against those with issues though.
No light leak at all on mine.
Sent from my ADR6425LVW using xda premium
so, im on my second amaze (first one had a dead pixel) and i need to take this one back now too because i have these 3 bright spots under the cap keys where light is leaking thru that is pretty bad and that i never noticed on their display model or the first one i owned.
since ive only been with tmo about 2-3 weeks, im not really sure how often i can return a phone for being defective (still within remorse period). do they flag your account for too many returns? is there a limit to the amount of phones they will exchange? should i try and return this phone to a different store?
i feel like for the money i paid for this phone it should be flawless and at the same time its both a burden on me and tmo that i keep having to return this phone. thoughts? experiences? thanks
the three bright spot are on all models, its a known issue with the phone, they may take it back, but you will get an other one with the same issues.
mrmako777 said:
so, im on my second amaze (first one had a dead pixel) and i need to take this one back now too because i have these 3 bright spots under the cap keys where light is leaking thru that is pretty bad and that i never noticed on their display model or the first one i owned.
since ive only been with tmo about 2-3 weeks, im not really sure how often i can return a phone for being defective (still within remorse period). do they flag your account for too many returns? is there a limit to the amount of phones they will exchange? should i try and return this phone to a different store?
i feel like for the money i paid for this phone it should be flawless and at the same time its both a burden on me and tmo that i keep having to return this phone. thoughts? experiences? thanks
Click to expand...
Click to collapse
i dont think it matters how many you physically return but if your requesting them from insurance they do because a lot of people scam insurance and just sell their devices.
Although, the capacitive lights at the bottom do leak, a lot. this is a well known issue and its highly likely that the next Amaze you get will have the same issue. If I were you, I'd at least root, and download adjbrightness from the market and just turn em off. It saved me some battery and got rid of all the light leakage hope I helped bro
if it is a deal breaker for ya, just get the GSII, its a good one too
mikeschevelle said:
the three bright spot are on all models, its a known issue with the phone, they may take it back, but you will get an other one with the same issues.
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check out this thread (http://forum.xda-developers.com/showthread.php?t=1438805) see how this guys 3 dots are barely noticeable? mine are as bright as the cap keys themselves and the display model at 2 stores ive been to doesnt have em. i can deal with the way those look in the pic, but mine are super noticeable
mikeschevelle said:
if it is a deal breaker for ya, just get the GSII, its a good one too
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had one of those too and had a bunch of ghost lines and blobs, plus the low resolution didnt really appeal to me on such a big screen
You can exchange it as many times as you want. Hell, I exchanged mine 4 times in one week! The issue I keep having is I have blue lines in my LCD. I am on my 6th replacement.
mrmako777 said:
so, im on my second amaze (first one had a dead pixel) and i need to take this one back now too because i have these 3 bright spots under the cap keys where light is leaking thru that is pretty bad and that i never noticed on their display model or the first one i owned.
since ive only been with tmo about 2-3 weeks, im not really sure how often i can return a phone for being defective (still within remorse period). do they flag your account for too many returns? is there a limit to the amount of phones they will exchange? should i try and return this phone to a different store?
i feel like for the money i paid for this phone it should be flawless and at the same time its both a burden on me and tmo that i keep having to return this phone. thoughts? experiences? thanks
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Light bleed is a known issue. There is a modification you can make to almost completely fix. I say it doesn't affect normal usage so I left it alone. Strongly recommend you stick with amaze. It's a great device.
Sent from my HTC_Amaze_4G using xda premium
hasoon2000 said:
You can exchange it as many times as you want. Hell, I exchanged mine 4 times in one week! The issue I keep having is I have blue lines in my LCD. I am on my 6th replacement.
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LMAO. thats being assertive isnt it? good to know, we pay far too much money for phones that should be flawless right out of the box. guess ill be exchanging this for another, and another until they get it right!
glacierguy said:
Light bleed is a known issue. There is a modification you can make to almost completely fix. I say it doesn't affect normal usage so I left it alone. Strongly recommend you stick with amaze. It's a great device.
Sent from my HTC_Amaze_4G using xda premium
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guys, my problem is not with the light bleed onto the screen, its with the 3 bright ass spots under my cap buttons. ill have to grab a picture tonight so you can see what i mean. they are literally as bright as the cap buttons themselves. its pretty bad...
mrmako777 said:
guys, my problem is not with the light bleed onto the screen, its with the 3 bright ass spots under my cap buttons. ill have to grab a picture tonight so you can see what i mean. they are literally as bright as the cap buttons themselves. its pretty bad...
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I never noticed these on my phone until last night when I was watching a show on my phone. Kind of annoying, and I'm hoping they don't get worse. I don't know how they would, but I've had the phone for two months and never noticed it till now.
For sure exchange though, I doubt they flag your account for having phone hardware issues. I only had 4 mytouch4gs in a year, but I was annoyed enough to get a free amaze out of it. They're good with exchanges. Wish they didn't have to be and the phones worked, but oh well.
Sent from my HTC_Amaze_4G using XDA App
It really sucks having blue lines in the LCD. Since I am not far from Chicago, the cold weather here I believe is triggering the issue. I am going to keep exchanging until HTC gets it right and T-Mobile sends me a good phone lol.
Exchange it man! Don't be shy. You deserve what you pay for and tmo needs to be held responsible for providing that. Guarantees are only useful if you use them! If they overcharged you for some service would you just pay it because you don't want to burden them? I do agree it can be a pain to bring it in, I would go so far as to request a discount on your service. Never forget, they are there to serve you!
P.S. I also never lock myself into contracts, just so I have the option to quit. You would be amazed how much better service you get from the "customer retention center."
Sent from my HTC Desire Z using Tapatalk
As far as I know, most if not all amazes have a dead pixel, capacitive buttons lights leak into the screen and the blue lines are normal no need to replace your phone, besides, its not a big issue.
Sent from my HTC_Amaze_4G using xda premium
I don't think mine has a dead pixel
Sent from my HTC_Amaze_4G using XDA App
eggydrums said:
As far as I know, most if not all amazes have a dead pixel, capacitive buttons lights leak into the screen and the blue lines are normal no need to replace your phone, besides, its not a big issue.
Sent from my HTC_Amaze_4G using xda premium
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I definitely don't have any dead pixels in all 3 of my Amazes
mrmako777 said:
LMAO. thats being assertive isnt it? good to know, we pay far too much money for phones that should be flawless right out of the box. guess ill be exchanging this for another, and another until they get it right!
guys, my problem is not with the light bleed onto the screen, its with the 3 bright ass spots under my cap buttons. ill have to grab a picture tonight so you can see what i mean. they are literally as bright as the cap buttons themselves. its pretty bad...
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Click to collapse
Under the cap buttons? Really? I guess I will have to see the picture when u post it. The known light bleed issue is 3 white spots above the cap buttons... More so in between each cap button... But on the screen. It's noticeable when the screen has a black background. If that's not what you're talking about, then u may have a faulty device
Sent from my HTC_Amaze_4G using xda premium
glacierguy said:
Under the cap buttons? Really? I guess I will have to see the picture when u post it. The known light bleed issue is 3 white spots above the cap buttons... More so in between each cap button... But on the screen. It's noticeable when the screen has a black background. If that's not what you're talking about, then u may have a faulty device
Sent from my HTC_Amaze_4G using xda premium
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yup, its strange for sure. ive been spending so much time trying to restore my wifes kindle fire that i havent had much time for anything else. ill try and get a pic up in a few!
I don't have any blue lines or dead pixels on my Amaze, but so have the very common light bleed onto a dark screen, which was annoying.
I downloaded an app called screen filter off the market and it shuts the lights off on the soft keys. It was god sent! Didn't have to root my device either.
Not sure what you are talking about. Honestly don't want to as it may bother me if I see it on mine because of your picture, lol!
Loving this phone! Granted I just got it.
Sent from my HTC_Amaze_4G using Tapatalk
ok guys, just got back exchanging my 2nd device at a different store and wait for it...wait for it...this thing is flawless (so far)!!!! very, very minimal light bleed and absolutely zero light coming from in between the cap buttons...
the store i bought the first 2 units from admitted to me that they sold very few amazes so i figured i must have been getting old stock. well it turns out, the other store i went to today had gotten burglarized a few weeks ago and had all completely new inventory. looks like the newer units have maybe addressed our concerns? not sure, but at this point im very happy!!
now that i got a good unit, you guys are stuck with me here for awhile! LOL
That's cool man. Glad to hear you got a good Amaze.
It was funny after reading this thread, I kept looking for those spots you were talking about, which I do get, but bleeds into the screen and that app took care of that problem. But having it outside in the sun, I noticed those blue lines. It is faint, but there. Looks like a grid. I assume these are on all of the devices? I can't see it much unless outside and the sun beating on it at a certain angle.
Kind of how my Kindle Fire is as well.
Sent from my HTC_Amaze_4G using Tapatalk
OK. I got my ICS update from Rogers and this smartphone picked up its speed. Fun!
Battery life is about the same - poor but I've learned to live with it. Extra batteries!!
However, I can't stand the 'phone' function of this smart phone. This might sound like me bashing Galaxy note but I swear to you this is a legitimate issue I'm having with this device. So bear with me and please help me if you can.
Issue:
Often when I dial someone and put the phone against my face, the phone buttons on screen will get pressed by my face. This is especially worse if I had keypad screen activated than regular dialling screen.
This is really a big issue especially when you are trying to get pass the automated system because after you input the correct choice, your face will start pressing all kinds of button eventually the automated system tells me they can't understand my response.
(I try to get by with speaker or headset but that's not always the available option. I often need to put the phone against my face, the traditional way.)
No other touch screen device had any issue with my face/skin. Is my galaxy note's proximity sensor broken?
FYI- I noticed when I was on stock GB, the phone always had this issue where when I take the phone away from my face, it took about 2 second for the screen to comeback on. Sometimes it blinks couple of times, not knowing whether screen should be on or off. Honestly, I can't confirm that this is gone since ICS update... only had ICS for short time.
But now I'm having a issue of pressing all kinds of button while talking to someone. This isn't fun for me or for the person on the other line.
With iPhone it was really simple:
close to my face -> screen off
away from my face -> screen on
I need this to work
You can test the proximity sensor by holding your finger over it. Take the phone away from your face when you're in a call and put your finger over the proximity sensor to see if the screen turns off.
You could also test it with Smart Screen Off:
https://play.google.com/store/apps/details?id=it.android.smartscreenoff
I haven't had any problems with my proximity sensor, at all.
EDIT: To clarify studacris' post below this one, I had accidentally quoted the entire OP. He's not calling out the OP, he was calling out me.
Was it really necessary to quote the novella that is the op?
Hey thanks for the reply. I forgot to mention I'm one of the user who is also having issue with smart screen off.
It could be type of case I'm using or the app also but now with phone issue I described in the previous post makes me think it's the device.
Also I read from the app review by users and many Note users trying to use this app are complaining it's not working for them....
I swear some people think xda is their own personal journal.
Sent from my SAMSUNG-SGH-I717 using xda premium
What's wrong with me describing my exact issue? Trust me I don't talk about my phone problems on my personal journal... I don't know about you
try making a call and putting your finger near the proximity sensor, just right of the speaker. If the screen does not turn off, you probably have a defective phone and should get it replaced.
Yea, seems that if you post positions that are NOT exactly what others believe, you're just being a whiney pain in the butt, where as the general discussion forum is for just that GENERAL concerning the device. So this user has a crappy experience, guess what?? There are MORE of us that were true believers of this device until Samsung & AT&T put out software that completely disables features and makes certain features of the phone worthless. Personally, I didn't have an issue with the proximity sensor, mine was the GPS that went to crap after the ICS update, as well as the leaks that were put out. NOTHING that they (AT&T/Samsung) leaked or released for ICS for this phone has given reliable GPS functionality.
So yea, if you want to gripe, gripe on, if you don't have anything contributing to say, don't post. Just being stupid and snide to keep your post count high is pathedic. And if people take offense to anything I say, Oh well. If the shoe fits, I'll smack you with it and then shove it up your butt to remind you of the lesson.
Good day & good luck with your issue on the note. Mine is being resolved. AT&T is shipping me an HTC One X given I've had 3 different Samsung devices in under a year and ALL have been crippled by software updates from AT&T/Samsung. So not MY problem they can't update the device and keep it functional. Not taking referb, not using my warantee, NOTHING like that, they have replaced with NEW devices. So now I have a Skyrocket, Note, and the One X all in under a year and didn't pay for anything but the ORIGINAL phone on my contract, the Infuze 4G.
Just be firm, courteous, and you can get results from AT&T. It's well documented some of the issues since ICS (Especially the GPS), and they are seeing that the software isn't ready for prime time yet.
sunshines4u said:
What's wrong with me describing my exact issue? Trust me I don't talk about my phone problems on my personal journal... I don't know about you
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Click to collapse
hey, so the proximity sensor isnt working for you for sure? Also it doesnt happen to be a white note does it? Im asking because some iphone white replacement screens do the same thing. Has you screen been replaced? have you tried a factory reset? Im just thinking here..
Some people just have no life. They give you some lame comment implying you shouldn't be posting or your post was a waste of space here, yet their own post was utterly useless and takes up space without contributing a thing. Pay no attention to such asshattery.
I can't say that I've had any issue like this with my Note. Seems to work exactly as expected. It definitely sounds like an issue with the sensor since it appears to have affected you across different OS versions. If I were you I'd bring the phone in for repair.
Sorry I can't be more helpful and good luck!
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
studacris said:
Was it really necessary to quote the novella that is the op?
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Usually I try not to, but the XDA 2013 template automatically does if you click the reply at the bottom of a post.
deadman_raziel said:
Personally, I didn't have an issue with the proximity sensor, mine was the GPS that went to crap after the ICS update, as well as the leaks that were put out.
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Click to collapse
My GPS has suffered too. I use my phone to track my cycling rides and sometimes it takes 5-8 mins to find my location. This is after the ics update. After the initial locate it is fairly good using My Tracks .
Haven't had any problems with the proximity sensor.
I have had blackberries, hd7, hd2, radar, iPhones, and more. I haven't had a phone I enjoy as much as this one.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
I have a black note without any screen protector... I just tried finger test someone suggested above and it works fine. One thing g I noticed was when speaker is on, and the proximity sensor becomes inactive.. But I think that's normal. So my phone's sensor is ok?
deadman_raziel said:
NOTHING that they (AT&T/Samsung) leaked or released for ICS for this phone has given reliable GPS functionality.
So yea, if you want to gripe, gripe on, if you don't have anything contributing to say, don't post. Just being stupid and snide to keep your post count high is pathedic. And if people take offense to anything I say, Oh well. If the shoe fits, I'll smack you with it and then shove it up your butt to remind you of the lesson..
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Click to collapse
Oh cool. Threatening people you'll never meet behind a keyboard.
I'm not sure what's wrong with it GPS. Mine has been flawless on GB and leaked ICS
Sent from my SAMSUNG-SGH-I717 using xda premium
If the sensor is working, then just aim the top of the phone to touch your face first. If you touch the middle of the screen before the proximity sensor registers, then it won't work.
OP, don't mind the smartasses. Some people can't help cluttering the forum with their dumb editorial comments, lol.
Anyway, I never had the problem you describe on Gingerbread, and haven't seen lots of reports, so I'm guessing it's probably a wonky sensor.
phailyoor said:
If the sensor is working, then just aim the top of the phone to touch your face first. If you touch the middle of the screen before the proximity sensor registers, then it won't work.
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Click to collapse
Hmmmm. this could be it. Maybe I'm so eager to talk before listening. LOL. I will keep this in mind. Thx
Lucky for me.....I have a bluetooth and don't worry about these issues. I know what you're saying though, sometimes if I move the phone from my face and back quick it gets to where the screen won't turn back on during the call unless i wipe my finger across the sensor.
i believe its fine unless you had to cover a great amount of area. it is such a large phone to with at times. you use it on the right side of your head? yea i would do more test runs to insure that you are covering it up. i think the speaker thing is normal though, but i never use it so can't be certain. btw the issues the white iphones i had was solved by taking a little piece of electrical tape and poking two small holes and putting it over the prox sensor. the issue was that the glass was letting in too much light in. the sensor was still doing its job, but couldn't properly because the amount of light being let in.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Ladies & Gentlemen, let's play nice...I know I am not a Mod.........yet.