I think Asus suspended the 4.03 OTA update. I got my new unit of Transformer prime and no matter how I clicked on check update it won't let me because non is available. I had another unit, where the other one i updated last night. I brought from the same place and I am in Canada Toronto.
Maybe ISC is too buggy and they need to crack out a new one before the bad press spread...
Duo you have a serial number?
yep
i do, i have built of WW if that matters
is it because my battery is below certain % so it won't let me
Yeah I just got mine this evening and haven't been able to update to ICS yet either. Does it have to be 100% battery before it will find an update?
Sent from my Nexus S using XDA App
That may be a good sign that they are trying to fix it
From what I read it has to be above 15%.
bittercold said:
From what I read it has to be above 15%.
Click to expand...
Click to collapse
Tried at 30 with my phone tethering, but no luck, will give a try at home once it's fully charged (Currently at work)
Damn... I was super excited about the update already being out. Something tells me I'm going to have to wait a while now.
Sent from my Nexus S using XDA App
Are you sure your serial number is listed in the software? (Settings then About My Tablet then Status).
We all have physical serial numbers, the bug is with the software not knowing it.
If you do and your battery is over 15% then they likely are suspending the OTA.
Sent from my DROIDX using XDA App
I'm showing a serial in status and last time I tried updating my battery was at 85%. Sounds like it's suspended...
Sent from my Nexus S using XDA App
I upgraded the DE sku an hour ago.. No problem here.. Was on full charge, if it matters
Confirm you are logged into Google account...?
I am. Been logged into market and gtalk and such.
Sent from my Nexus S using XDA App
Yep, got my TFP this afternoon. Came home tried to update and it says nothing available. Connected to marketplace/google. I have a serial number, so its their side.
MagicArc said:
Yep, got my TFP this afternoon. Came home tried to update and it says nothing available. Connected to marketplace/google. I have a serial number, so its their side.
Click to expand...
Click to collapse
Support told me new 4.0 firmware is coming in next few days
So if there is something wrong with it, why are some working? Just returned mine, have return remorse if they fix it now.
Better you return it while you know you can get a refund than end up stuck with a broken system later that ASUS refuses to admit is broken.
I'm currently on the phone with support one last time (OD is picking up the unit tomorrow, but given I have 4 shipments of accessories coming from Amazon...I realized I'm better off if I can get ASUS to finally just send me a new unit)- been on hold for over 45 minutes waiting for a supervisor. So...not a great start.
I was having the same problem but I assumed because I got mine in on jan 2nd (before the 12th official release date), that was why i never got any update notifications. I have checked over and over for the ICS update since I heard it was out but still nothing. So i assumed its something to do with regions.
However, after going through this thread...I checked the status of my unit and realised that serial number reads as "unknown". Please is this a defect of some sort? What are the implications(if any)?
jdeltree said:
I was having the same problem but I assumed because I got mine in on jan 2nd (before the 12th official release date), that was why i never got any update notifications. I have checked over and over for the ICS update since I heard it was out but still nothing. So i assumed its something to do with regions.
However, after going through this thread...I checked the status of my unit and realised that serial number reads as "unknown". Please is this a defect of some sort? What are the implications(if any)?
Click to expand...
Click to collapse
From reading the other post, if your Android doesn't know your TFP's serial number, it cannot get update. Read that some ppl already returned theirs for a replacement.
Related
"There is no update available for your device currently"
Just got my prime this afternoon. I am actually quite excited. I purchased it 1/6 from Best Buy online. I appear to have a proper Serial Number, but I am stuck on Honeycomb 3.2.1. I let it charge up, I have registered the device, but it hasn't installed 1 single update, not one.
I have not synced with Google or anything else. I just set up my Date and Time, and that was it.
I am simply going to SETTINGS, ABOUT TABLET, SYSTEM FIRMWARE UPDATE, but it says "There is no update available for your device currently."
What am I doing wrong? I am completely new to Android, but updating is pretty obvious, it just will not find an update.
Sorry if this is a Noob Question, but I hope this is not some borked tablet.
Almost positive you have to sign into a Google account to get the update.
Sent from my Transformer Prime TF201 using xda premium
dsmitty166 said:
Almost positive you have to sign into a Google account to get the update.
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
affirmative
Ok, I sync'd with Google, but it still says there are no updates available.
Again, I am so sorry for noob questions. But do I need to reboot now or something?
Thanks for any help! Awesome!
Well it certainly couldn't hurt to try a reboot if you haven't already
Just did a basic Shut Down, started it up, still No Firmware Updates AT ALL! I mean, nothing. It says there are no updates.
I am starting to wonder if ICS was taken down or something, but that wouldn't explain why NO UPDATES are available. I am so confused and a bit disappointed.
Can you check if in About Tablet / Status if you have the "unknown serial number" showing?
It is a known error and so far people have been exchanging their device because of that ...
Yeah, ICS just updated for me so it's still up.
Well, found out my problem. I DO NOT HAVE A SERIAL NUMBER.
I wasn't going into the STATUS section at all, found out I have "Serial Number Unknown"
I am very disappointed and basically ticked right now. I received this 4 hours ago, never rooted or anything, and it has "Unknown Serial" right out of the box.
Ridiculous.
Back to the distributor it goes...
It does suck - there are a bunch of us in that boat. Mine is going back tomorrow...
Is there like some official thread where all of us "Serial Number Unknown" users can vent and lean on each other? Lol
Seriously, all of the issues I had seen with "Serial Number Unknown" seemed to be from people who had rooted their device. All I did was open my Prime and charge it.
I cannot believe this!
For some reason, my TFP canot find the update; it keeps telling me that "There is no update available for your device currently."
Any ideas?
Do you have a serial number on your unit?
I couldn't get updates and I think it was b/c I didn't have a s/n showing in my unit. I returned it and bought a new one. All is good now.
http://forum.xda-developers.com/showthread.php?t=1426881
I'm not sure if check update is actually the same thing. I just got a notification after waiting - whenever I tried to poll manually, i got no update. Who can tell...
NeoteriX said:
For some reason, my TFP canot find the update; it keeps telling me that "There is no update available for your device currently."
Any ideas?
Click to expand...
Click to collapse
My daughter is having the same issue. Her firmware is only at .27 and when she checks for updates in settings, there is nothing. She also has not gotten the ICS upgrade. Should she wait or manually download the firmware update?
This is our first exposure to Android, so any advice would be appreciated.
Since there seems to be a fairly high chance that the update introduces some stability issues, take the time to get used to android and don't worry too much about the update - it's fairly minor improvements. Anything you install should be kept during the update.
You should check that you have a serial number though (settings, about - at the bottom of the list)
Well, I can ask about her serial number, but my serial number is not listed and my Prime firmware and OS was upgraded without issue. It's not a big deal for her to wait, but I am wondering what is the catalyst that triggers the automatic upgrades? Is it done over a certain amount of time? (She got hers a week after I got mine.)
Does anyone know?
jonalisa said:
Well, I can ask about her serial number, but my serial number is not listed and my Prime firmware and OS was upgraded without issue. It's not a big deal for her to wait, but I am wondering what is the catalyst that triggers the automatic upgrades? Is it done over a certain amount of time? (She got hers a week after I got mine.)
Does anyone know?
Click to expand...
Click to collapse
Go into the SETTINGS in your PRIME then click on STATUS. If it says "Serial Number Unknown" then your sister will not be able to update to any of the firmwares, including ICS Android 4.0 or any updates Asus released before ICS.
I would guess yours actually shows a Serial Number if you are getting updates. Otherwise, there would be no way to get OTA updates.
Also, if your sister updates manually, she will always have to update manually. And that is a pain. Asus doesn't put up the actual firmware files for many days after they are sent OTA. For example, you still cannot download ICS Android 4.-0 from Asus' website, although it was release a few days ago.
3rdamention,
I did not know to look under status...mine is fine, but I will have her check hers. So, if the SN is missing, what is the resolve? I got hers at Office Depot which has been a nightmare of incorrect charges.I hope I won't have to deal with them again.
So far, no fix at all. Mine is going back to Best Buy!
If you have this problem, you cannot run certain applications, one I believe is Google Video. You cannot do OTA Firmware Updates, and you cannot root the tablet if you ever wanted to.
There is no fix right now, and Asus hasn't been any help whatsoever.
Here is a nearly 20 page thread about it if you need some friends or shoulders to cry on if you find your sister's has this issue. Plus this thread may be a decent read to acclimate you to this bug.
http://forum.xda-developers.com/showthread.php?t=1426881&highlight=serial+number
I'm having a similar issue... My TPrime has a serial number in the status, and on the 9th I got a notification that there was a firmware update available, so I hit update, TPrime rebooted, but the install messed up and just had an android guy with a yellow triangle with an exclamation mark. Once it rebooted, it reverted back to Honeycomb, and now I can't find the update again. I've even gone so far to wipe my TPrime, which took it back to .27, and had to manually update to .33, since it wouldn't even find that update...
I called Asus about it, and they said that the update had been recalled, and I should get it whenever they re-release it.
Anyone else have anything like this?
Check this thread
jonnybsay said:
I'm having a similar issue... My TPrime has a serial number in the status, and on the 9th I got a notification that there was a firmware update available, so I hit update, TPrime rebooted, but the install messed up and just had an android guy with a yellow triangle with an exclamation mark. Once it rebooted, it reverted back to Honeycomb, and now I can't find the update again. I've even gone so far to wipe my TPrime, which took it back to .27, and had to manually update to .33, since it wouldn't even find that update...
I called Asus about it, and they said that the update had been recalled, and I should get it whenever they re-release it.
Anyone else have anything like this?
Click to expand...
Click to collapse
There is a whole thread / solution listed here:
http://forum.xda-developers.com/showthread.php?t=1437607&highlight=yellow+triangle
Or try this guide (better) for Failed ICS Update:
http://forum.xda-developers.com/showthread.php?t=1437285
jonnybsay said:
I'm having a similar issue... My TPrime has a serial number in the status, and on the 9th I got a notification that there was a firmware update available, so I hit update, TPrime rebooted, but the install messed up and just had an android guy with a yellow triangle with an exclamation mark. Once it rebooted, it reverted back to Honeycomb, and now I can't find the update again. I've even gone so far to wipe my TPrime, which took it back to .27, and had to manually update to .33, since it wouldn't even find that update...
I called Asus about it, and they said that the update had been recalled, and I should get it whenever they re-release it.
Anyone else have anything like this?
Click to expand...
Click to collapse
That is crazy, the previous 3 days they have denied that it was ever released. Now they say it is recalled? How could it be recalled if it was never released? Asus is cracking me up!!
SmartAs$Phone said:
There is a whole thread / solution listed here:
http://forum.xda-developers.com/showthread.php?t=1437607&highlight=yellow+triangle
Click to expand...
Click to collapse
I tried that solution, and the one linked from that thread too. Those basically tell you to re-install the .33 firmware, then update to ICS (without specifying how, but I'm assuming it would just show up for them), and are aimed mainly for people who were rooted and had deleted bloatware. I wasn't rooted or hadn't deleted anything, and still can't find the update again.
I'm one of the no serial number people and cannot get updates. I noticed i wasn't getting updates right after Christmas and called Asus as soon as .33 came out, and they gave me the same bullcrap about it having been recalled even though everyone else was getting it. I think that's just their standard response to shut you up and get you off the phone.
Munkee Boy said:
I'm one of the no serial number people and cannot get updates. I noticed i wasn't getting updates right after Christmas and called Asus as soon as .33 came out, and they gave me the same bullcrap about it having been recalled even though everyone else was getting it. I think that's just their standard response to shut you up and get you off the phone.
Click to expand...
Click to collapse
So you have been on Stock Firmware now since you owned it in December? Sorry brother, that really stinks. At least for me it has only been this week.
That is one of my biggest complaints. You see people saying they haven't' been able to update since before Christmas. Now here we are on January 12th, Asus hasn't helped anyone, they tell them there have been no firmware updates. I seriously think they are buying time. Either they are close to a "Serial Problem Unknown" fix, or they want you to hold it past the return date so you have to send it to Asus, they keep your money, and they can just ship you a replacement.
There is a 20 page thread of people all considering taking their Primes back because of "Serial Number Unknown", but nobody from Asus is trying to help, PMing them, or anything.
jonnybsay said:
I've even gone so far to wipe my TPrime, which took it back to .27
Click to expand...
Click to collapse
I find that hard to believe. wipe doesn't usually touch /system
tshoulihane said:
I find that hard to believe. wipe doesn't usually touch /system
Click to expand...
Click to collapse
Now that I think about it, I'm not too sure about that either... I was assuming it did since after I wiped all data, I had the .33 firmware on my microsd card, the tablet recognized it saying there was an update available, and reinstalled that firmware. But either way, the check update keeps telling me there is no update available when I'm with .33.
3rdamention said:
So you have been on Stock Firmware now since you owned it in December? Sorry brother, that really stinks. At least for me it has only been this week.
That is one of my biggest complaints. You see people saying they haven't' been able to update since before Christmas. Now here we are on January 12th, Asus hasn't helped anyone, they tell them there have been no firmware updates. I seriously think they are buying time. Either they are close to a "Serial Problem Unknown" fix, or they want you to hold it past the return date so you have to send it to Asus, they keep your money, and they can just ship you a replacement.
There is a 20 page thread of people all considering taking their Primes back because of "Serial Number Unknown", but nobody from Asus is trying to help, PMing them, or anything.
Click to expand...
Click to collapse
The funny thing about my prime is that was originally on 8.8.3.23. I haven't seen anyone else with that firmware revision, the lowest i've seen anyone else at is .27. I have manually updated to .29 with an sd card, but have held off on .33 because of the troubles others have had.
You're right, I haven't seen anything about ASUS working to solve this problem, and more and more people are cropping up with this issue. Where is Gary King from Asus on this one? He seems to be PM'ing people on the site about different issues to get resolved, but nobody with this issue has been contacted by him. I don't think it's high on their priority list, which sucks because none of us can get ICS. They obviously monitor these boards, yet we continue to be ignored.
OP: this happened to me last night.
But about half and hour later it started downloading the new update and then was ready to install. :/
Havnt had any issues since.
Dont have my prime with me atm, so i cant list serial, fw version etc.
Will post up later
Question says it all, still waiting, hope to get this thing working like it should !
I haven't got it yet...but for me it looks like the site is down...grrr...Been having some random reboots...hopefully this ota helps
No update here either. I just spoke to an Asus rep and he said it will be up tomorrow. Take this with a grain of salt because he also mentioned that the version of ICS that we have been running is quote "from android" and the Asus version will be available tomorrow . Also can someone also check if your "check update" is working under settings. Mine just sits there after clicking and does nothing. The Asus site is also down for me but works fine if I'm tethered and using mobile date. I wonder if that's related. Thanks in advance
KayvinM said:
No update here either. I just spoke to an Asus rep and he said it will be up tomorrow. Take this with a grain of salt because he also mentioned that the version of ICS that we have been running is quote "from android" and the Asus version will be available tomorrow . Also can someone also check if your "check update" is working under settings. Mine just sits there after clicking and does nothing. The Asus site is also down for me but works fine if I'm tethered and using mobile date. I wonder if that's related. Thanks in advance
Click to expand...
Click to collapse
Check Update just sits and eventually returns a 'Check Internet' reply. Asus site seems to be up and down....right now trying to download the WW version will post if/when I am successful
Nothing here yet.
Cheers!
surroundedbytrees said:
Check Update just sits and eventually returns a 'Check Internet' reply. Asus site seems to be up and down....right now trying to download the WW version will post if/when I am successful
Click to expand...
Click to collapse
What ww version are you trying to download? All i' m seeing is 9.2.4.7, 9.2.4.11 doesn't look available for download
My check updated worked fine...but there is nothing to download yet
still waiting :-(
speed4134 said:
What ww version are you trying to download? All i' m seeing is 9.2.4.7, 9.2.4.11 doesn't look available for download
Click to expand...
Click to collapse
Bad me I was looking at the date not the rev number
Update just came down here in BC Canada.
Cheers!
Yup here in BC now!!!
Sent from my Transformer Prime TF201 using xda premium
Not dropping here in Ontario yet which seems odd. I have a. Bcokas unit maybe its based on serial number as well
got the update in sk about 2 hours ago. Restored root no problem.
Sent from my Desire HD using Tapatalk
I just got the update now, rebooting as I type. I'm in Toronto.
Am getting the update notice since early this morning, trying to install, but poor Android dude drops dead on its back with a big red triangle busting out of it's gut ???? Wtf ???
Update cant install. Is it because i'm rooted?
Battery is at 50%, could that b the cause?
I' ll keep you posted
Still refusing to install update on a full charge now, am not getting any specific error code of any kind, just reboots after a few minutes without update, stuck on buggy 9.2.4.7 !!!!!
Sent from my Glacier using XDA App
speed4134 said:
Am getting the update notice since early this morning, trying to install, but poor Android dude drops dead on its back with a big red triangle busting out of it's gut ???? Wtf ???
Update cant install. Is it because i'm rooted?
Battery is at 50%, could that b the cause?
I' ll keep you posted
Click to expand...
Click to collapse
I got the update in bed last night at 20% battery and installed fine. You may have a bad download, redownload and try again.
Sent from my Transformer Prime TF201 using xda premium
Update installed at 11:45pm (19th) in Toronto. Lost root but recovered it with previously installed OTA rootkeeper. Everything seems to be working smoothly. Haven't checked whether the gps is any more responsive yet.
BTW, I wasn't having any of the reboot issues so things haven't changed there.
Well,
Had my prime 3 days, OTA update to ICA completed, now stuck at black screen after ASUS boot, Tried the battery drain, tried manual update via sdcard still no luck,
Phoned Amazon explained what had happened, RMA sent to return for full refund as they don't have any in stock.
Thought I was going to struggle to get another prime, but got one being delivered from Misco tomorrow.
Hopefully this time it will all go well, or do you think I should stay away from ISC update ??
Cheers
I think it depends on the prime. I was lucky. I have had mine for a week, updated to the latest OTA. Not one problem outside of the sometimes laggy browser. Make sure you charge it or have it plugged in before you update. Also I have heard it forces you to update eventually.
Sent from my ADR6425LVW using xda premium
zorg2000k said:
Well,
Had my prime 3 days, OTA update to ICA completed, now stuck at black screen after ASUS boot, Tried the battery drain, tried manual update via sdcard still no luck,
Phoned Amazon explained what had happened, RMA sent to return for full refund as they don't have any in stock.
Thought I was going to struggle to get another prime, but got one being delivered from Misco tomorrow.
Hopefully this time it will all go well, or do you think I should stay away from ISC update ??
Cheers
Click to expand...
Click to collapse
I would update right away. If there is gonna be a problem updating, I would want to know right away.
nunyabiz said:
I would update right away. If there is gonna be a problem updating, I would want to know right away.
Click to expand...
Click to collapse
yes. mess with it fast make sure all good. if not return within the time window.
leo221 said:
yes. mess with it fast make sure all good. if not return within the time window.
Click to expand...
Click to collapse
I have zero scientific data to back this up, but the first thing I did when I unboxed my prime was the latest update to ICS and it works great.
I got lucky with mine as well, I upgraded to ICS without any problems.
(I have not noticed many of the other reported problems with mine either).
Went to check on any software updates on my Galaxy Mega GT-i9152, (as you do), and the message "Your device has been modified updates are not available" appears.
Now, I know when I first got the phone, (around 1 month ago), there was an update to it. This was after I'd checked via System, About, Software Updates.
I have NOT rooted this device. Not messed with it in any way, shape or form, it is in fact as stock, like the day I took it out of the box.
I have posted pics of the Firmware details etc.
All very strange.
Strange..!!! Why it show?? I think here no update available.. Not sure..
Did you get it as a "refurbished" device?
Sent from my SAMSUNG-SGH-I527 using xda app-developers app
dparrothead1 said:
Did you get it as a "refurbished" device?
Sent from my SAMSUNG-SGH-I527 using xda app-developers app
Click to expand...
Click to collapse
No, brand new.
As I said earlier, when I first turned it on, I immediately did a software check to see if there were any updates. There was one. No message about being "modified"..and status was Official.
Then checking earlier today, it says it's modified.
artnada said:
No, brand new.
As I said earlier, when I first turned it on, I immediately did a software check to see if there were any updates. There was one. No message about being "modified"..and status was Official.
Then checking earlier today, it says it's modified.
Click to expand...
Click to collapse
Well blow my socks off, I just checked again, and now I see this! Now I am confused because I haven't touched the phone since this morning except turn off the WIFI hotspot. lol
artnada said:
Well blow my socks off, I just checked again, and now I see this! Now I am confused because I haven't touched the phone since this morning except turn off the WIFI hotspot. lol
Click to expand...
Click to collapse
That is just too weird. My ATT Mega is only rooted. I still can check for official updates- Not that there is any!!!!!!!!! I don't get those messages about being custom. Also, If I don't have my att sim card in the phone when I check, the check for update gets interupted and never completes.
Now on my Note 8, which is rooted with a custom recovery I do get those "modified" device pop ups. I think it's the custom recovery that does it.