For some reason, my TFP canot find the update; it keeps telling me that "There is no update available for your device currently."
Any ideas?
Do you have a serial number on your unit?
I couldn't get updates and I think it was b/c I didn't have a s/n showing in my unit. I returned it and bought a new one. All is good now.
http://forum.xda-developers.com/showthread.php?t=1426881
I'm not sure if check update is actually the same thing. I just got a notification after waiting - whenever I tried to poll manually, i got no update. Who can tell...
NeoteriX said:
For some reason, my TFP canot find the update; it keeps telling me that "There is no update available for your device currently."
Any ideas?
Click to expand...
Click to collapse
My daughter is having the same issue. Her firmware is only at .27 and when she checks for updates in settings, there is nothing. She also has not gotten the ICS upgrade. Should she wait or manually download the firmware update?
This is our first exposure to Android, so any advice would be appreciated.
Since there seems to be a fairly high chance that the update introduces some stability issues, take the time to get used to android and don't worry too much about the update - it's fairly minor improvements. Anything you install should be kept during the update.
You should check that you have a serial number though (settings, about - at the bottom of the list)
Well, I can ask about her serial number, but my serial number is not listed and my Prime firmware and OS was upgraded without issue. It's not a big deal for her to wait, but I am wondering what is the catalyst that triggers the automatic upgrades? Is it done over a certain amount of time? (She got hers a week after I got mine.)
Does anyone know?
jonalisa said:
Well, I can ask about her serial number, but my serial number is not listed and my Prime firmware and OS was upgraded without issue. It's not a big deal for her to wait, but I am wondering what is the catalyst that triggers the automatic upgrades? Is it done over a certain amount of time? (She got hers a week after I got mine.)
Does anyone know?
Click to expand...
Click to collapse
Go into the SETTINGS in your PRIME then click on STATUS. If it says "Serial Number Unknown" then your sister will not be able to update to any of the firmwares, including ICS Android 4.0 or any updates Asus released before ICS.
I would guess yours actually shows a Serial Number if you are getting updates. Otherwise, there would be no way to get OTA updates.
Also, if your sister updates manually, she will always have to update manually. And that is a pain. Asus doesn't put up the actual firmware files for many days after they are sent OTA. For example, you still cannot download ICS Android 4.-0 from Asus' website, although it was release a few days ago.
3rdamention,
I did not know to look under status...mine is fine, but I will have her check hers. So, if the SN is missing, what is the resolve? I got hers at Office Depot which has been a nightmare of incorrect charges.I hope I won't have to deal with them again.
So far, no fix at all. Mine is going back to Best Buy!
If you have this problem, you cannot run certain applications, one I believe is Google Video. You cannot do OTA Firmware Updates, and you cannot root the tablet if you ever wanted to.
There is no fix right now, and Asus hasn't been any help whatsoever.
Here is a nearly 20 page thread about it if you need some friends or shoulders to cry on if you find your sister's has this issue. Plus this thread may be a decent read to acclimate you to this bug.
http://forum.xda-developers.com/showthread.php?t=1426881&highlight=serial+number
I'm having a similar issue... My TPrime has a serial number in the status, and on the 9th I got a notification that there was a firmware update available, so I hit update, TPrime rebooted, but the install messed up and just had an android guy with a yellow triangle with an exclamation mark. Once it rebooted, it reverted back to Honeycomb, and now I can't find the update again. I've even gone so far to wipe my TPrime, which took it back to .27, and had to manually update to .33, since it wouldn't even find that update...
I called Asus about it, and they said that the update had been recalled, and I should get it whenever they re-release it.
Anyone else have anything like this?
Check this thread
jonnybsay said:
I'm having a similar issue... My TPrime has a serial number in the status, and on the 9th I got a notification that there was a firmware update available, so I hit update, TPrime rebooted, but the install messed up and just had an android guy with a yellow triangle with an exclamation mark. Once it rebooted, it reverted back to Honeycomb, and now I can't find the update again. I've even gone so far to wipe my TPrime, which took it back to .27, and had to manually update to .33, since it wouldn't even find that update...
I called Asus about it, and they said that the update had been recalled, and I should get it whenever they re-release it.
Anyone else have anything like this?
Click to expand...
Click to collapse
There is a whole thread / solution listed here:
http://forum.xda-developers.com/showthread.php?t=1437607&highlight=yellow+triangle
Or try this guide (better) for Failed ICS Update:
http://forum.xda-developers.com/showthread.php?t=1437285
jonnybsay said:
I'm having a similar issue... My TPrime has a serial number in the status, and on the 9th I got a notification that there was a firmware update available, so I hit update, TPrime rebooted, but the install messed up and just had an android guy with a yellow triangle with an exclamation mark. Once it rebooted, it reverted back to Honeycomb, and now I can't find the update again. I've even gone so far to wipe my TPrime, which took it back to .27, and had to manually update to .33, since it wouldn't even find that update...
I called Asus about it, and they said that the update had been recalled, and I should get it whenever they re-release it.
Anyone else have anything like this?
Click to expand...
Click to collapse
That is crazy, the previous 3 days they have denied that it was ever released. Now they say it is recalled? How could it be recalled if it was never released? Asus is cracking me up!!
SmartAs$Phone said:
There is a whole thread / solution listed here:
http://forum.xda-developers.com/showthread.php?t=1437607&highlight=yellow+triangle
Click to expand...
Click to collapse
I tried that solution, and the one linked from that thread too. Those basically tell you to re-install the .33 firmware, then update to ICS (without specifying how, but I'm assuming it would just show up for them), and are aimed mainly for people who were rooted and had deleted bloatware. I wasn't rooted or hadn't deleted anything, and still can't find the update again.
I'm one of the no serial number people and cannot get updates. I noticed i wasn't getting updates right after Christmas and called Asus as soon as .33 came out, and they gave me the same bullcrap about it having been recalled even though everyone else was getting it. I think that's just their standard response to shut you up and get you off the phone.
Munkee Boy said:
I'm one of the no serial number people and cannot get updates. I noticed i wasn't getting updates right after Christmas and called Asus as soon as .33 came out, and they gave me the same bullcrap about it having been recalled even though everyone else was getting it. I think that's just their standard response to shut you up and get you off the phone.
Click to expand...
Click to collapse
So you have been on Stock Firmware now since you owned it in December? Sorry brother, that really stinks. At least for me it has only been this week.
That is one of my biggest complaints. You see people saying they haven't' been able to update since before Christmas. Now here we are on January 12th, Asus hasn't helped anyone, they tell them there have been no firmware updates. I seriously think they are buying time. Either they are close to a "Serial Problem Unknown" fix, or they want you to hold it past the return date so you have to send it to Asus, they keep your money, and they can just ship you a replacement.
There is a 20 page thread of people all considering taking their Primes back because of "Serial Number Unknown", but nobody from Asus is trying to help, PMing them, or anything.
jonnybsay said:
I've even gone so far to wipe my TPrime, which took it back to .27
Click to expand...
Click to collapse
I find that hard to believe. wipe doesn't usually touch /system
tshoulihane said:
I find that hard to believe. wipe doesn't usually touch /system
Click to expand...
Click to collapse
Now that I think about it, I'm not too sure about that either... I was assuming it did since after I wiped all data, I had the .33 firmware on my microsd card, the tablet recognized it saying there was an update available, and reinstalled that firmware. But either way, the check update keeps telling me there is no update available when I'm with .33.
3rdamention said:
So you have been on Stock Firmware now since you owned it in December? Sorry brother, that really stinks. At least for me it has only been this week.
That is one of my biggest complaints. You see people saying they haven't' been able to update since before Christmas. Now here we are on January 12th, Asus hasn't helped anyone, they tell them there have been no firmware updates. I seriously think they are buying time. Either they are close to a "Serial Problem Unknown" fix, or they want you to hold it past the return date so you have to send it to Asus, they keep your money, and they can just ship you a replacement.
There is a 20 page thread of people all considering taking their Primes back because of "Serial Number Unknown", but nobody from Asus is trying to help, PMing them, or anything.
Click to expand...
Click to collapse
The funny thing about my prime is that was originally on 8.8.3.23. I haven't seen anyone else with that firmware revision, the lowest i've seen anyone else at is .27. I have manually updated to .29 with an sd card, but have held off on .33 because of the troubles others have had.
You're right, I haven't seen anything about ASUS working to solve this problem, and more and more people are cropping up with this issue. Where is Gary King from Asus on this one? He seems to be PM'ing people on the site about different issues to get resolved, but nobody with this issue has been contacted by him. I don't think it's high on their priority list, which sucks because none of us can get ICS. They obviously monitor these boards, yet we continue to be ignored.
OP: this happened to me last night.
But about half and hour later it started downloading the new update and then was ready to install. :/
Havnt had any issues since.
Dont have my prime with me atm, so i cant list serial, fw version etc.
Will post up later
Related
Hey all,
I just got a replacement g tab from Woot today and I charged it an turned it on....it is at version 3389 and I can not get it to update to 3588. I have wifi connected and can access the web, etc... I've tried rebooting 5 times now and have tried the manual updating in the app tray and it says its up to date with 3389. Any ideas what is going on? I'm hoping maybe just viewsonics site that supplies the updates is down but not sure how I can verify that. I'm really hoping I don't have another g tab with issues....
barcod21 said:
Hey all,
I just got a replacement g tab from Woot today and I charged it an turned it on....it is at version 3389 and I can not get it to update to 3588. I have wifi connected and can access the web, etc... I've tried rebooting 5 times now and have tried the manual updating in the app tray and it says its up to date with 3389. Any ideas what is going on? I'm hoping maybe just viewsonics site that supplies the updates is down but not sure how I can verify that. I'm really hoping I don't have another g tab with issues....
Click to expand...
Click to collapse
Search for homebrew on the site here as it has all the stock ROMs
I had the same issue with a replacement I got today. Just used the stock one from the Dev forum. Do not know what is going on. Probably just a down server.
clintre said:
I had the same issue with a replacement I got today. Just used the stock one from the Dev forum. Do not know what is going on. Probably just a down server.
Click to expand...
Click to collapse
Hmm... down update server? Could it be viewsonic is gearing up for its next OTA? Rumor has it pegged for arround this time.
Thanks for the fast replies. Do you think that this problem is not a hardware issue? I wouldn't think this is hardware related and lean toward a problem with viewsonics servers as we'll, but I don't want to keep this tablet if it has a issue..... I see the stock Rome when I search for homebrew so that's easy enough to flash if nobody thinks this tablet has any hardware problems.
Possibly a new udpdate? Wouldn't THAT be nice.
Time to test that theory! Going back to stock to see what happens with the OTA.....
EDIT: INTERESTING. I just dropped 2967 on mine (nvflash) and it says there's no update. That should not be the case. Methinks there's something going on.....
EDIT2: Nothing on 3588 stock either (no updates). But will leave my device that way, for now.
I just got 2 gtabs from woot today and both are doing the same thing, stuck at 3389 and will not update. Even tried volume + and power on. Did not help. Thought maybe was cuz I am in Canada.
I guess the good news is it sounds like I don't have a hardware issue! I'll keep my fingers crossed for a new update from VS.
roebeet said:
Possibly a new udpdate? Wouldn't THAT be nice.
Click to expand...
Click to collapse
Yes it would then maybe Adam from VS could move on with his quest for a developer involved movement as requested last month? This would be the best place instead of starting a new place on VS web page
But for bandwidth usage they should use there service.
Reflashed mine back to stock 2967 earlier today and it wouldn't wouldn't do the OTA either. Kept saying it was up to date and never had that problem until today. Hope they are planning something nice for us.
I actually just got mine and it has 1.0-2638 and it's saying it's up to date
so having not done an OTA update, can I still install Vegan 5.1?
just got my Gtab from woot. for some strange reason, I didnt't get the whole setup screen on plugging it in and turning it on, mor did I get notice of an OTA update after getting the wifi going.
can I go ahead and load Vegan 5.1 anyway with the 3389 on it?
also, but perhaps tangential to this thread, which Kernel if any should I install on the Vegan 5.1? Clemsyn? Pershoot?
after the Vegan is installed, will it do a setup all over again? I'd like that.
my first post!
thanks!
My guess is that everybody that got their Gtab today from the woot is trying to download the update and it might have crashed the viewsonic update servers. Guessing Viewsonic wasn't expecting thousands of peeps trying to download updates all on the same day and didn't prepare. Or..........I could be totally wrong and they are getting the server ready for a Honeycomb realease?
I think most of them were received last week, there shouldn't be a huge number of new users.
Barcod - did you have to send your old tab back first before woot send out the new one? I ordered a replacement and really hope it doesn't have the same sound issues.
kaffeesnob said:
Barcod - did you have to send your old tab back first before woot send out the new one? I ordered a replacement and really hope it doesn't have the same sound issues.
Click to expand...
Click to collapse
Nope, Woot sent me an advanced replacement and shipped it out the day they received my email about the audio problem. They were a pleasure to deal with. I still have the old tab to send back to them which they provided a shipping label for that as well.
This is pretty annoying, I cant even manually update using the thread located here.
agentstatic said:
I actually just got mine and it has 1.0-2638 and it's saying it's up to date
Click to expand...
Click to collapse
Was that a Woot one or a Tiger Direct one? I would call VS Customer Service TODAY and ask them to please have them ask TapnTap Inc to fix the OTA updater ASAP. 2638 is probably the original firmware and it is NASTY bad. Buggy as all hell.
If they can't do anything, you should at least do a stock update via the instructions here: http://forum.xda-developers.com/showthread.php?t=842000.
idivorceyou said:
just got my Gtab from woot. for some strange reason, I didnt't get the whole setup screen on plugging it in and turning it on, mor did I get notice of an OTA update after getting the wifi going.
can I go ahead and load Vegan 5.1 anyway with the 3389 on it?
also, but perhaps tangential to this thread, which Kernel if any should I install on the Vegan 5.1? Clemsyn? Pershoot?
after the Vegan is installed, will it do a setup all over again? I'd like that.
my first post!
thanks!
Click to expand...
Click to collapse
3389 should be safe to use as a baseline.
I cant get the recovery firmware thing to work, (i am a noob at this)
I managed to get 2967 on but I didn't think it would work but it did.
agentstatic said:
I cant get the recovery firmware thing to work, (i am a noob at this)
I managed to get 2967 on but I didn't think it would work but it did.
Click to expand...
Click to collapse
That's our old homebrew one. You can use that command file with the newer zips on the link. Just rename the newer zip to "update.zip".
Given the number of new systems being shipped recently, this is pretty irresponsible of TapnTap and they really need to fix that ASAP. Their OTA updater is the ONLY "official" way to get updates, and it's been down since last night.
Maybe they have given up on our beloved g-tabs
Swyped from my St0n3d VEGAn 1.0 Beta 5.1.1 G-Tab
So make a long story short I had to get my original tablet replaced with a another one so Woot sent me my replacement and I got it yesterday. I booted it up and connected it to my wireless and no update. I read the post where Roebeet stated on Woots site that possibly Viewsonic killed the 3588 deployment.
I got to thinking this morning and decided to call Viewsonic to see if this was true or if I have another bad tablet. She stated to the best of her knowledge the 3588 update should still be deploying to tablets that don't have it. She gave me a few things to try when I get home to the tablet and I did (one of them including a factory reset) and still no go but I did get the gtablet welcome screen which I never saw when I first booted it up. Now she said to call back later as she will inform herself if there were in fact something coming up to stop the 3588 update.
Well I called back and got a different rep. He was able to pull the support case by my phone number and he had me try a few more things including another reset and still no go on the update. He to said the 3588 update should be still running and he in fact told me he had two "wooters" call in today for some help and their tablets updated to 3588. So we checked a few more things and he suggested that I contact woot to get another replacement or I could start an RMA with Viewsonic which I don't want to do. He also suggested going to the xda forums and asking if anyone knew where the update information gets stored/cached and if it can get cleared to see if it'd update after clearing. Oh and the rep also hinted that the new update should be coming any day now but he didn't know exactly when.
The last rep said I could wait a few days and see if the update comes but I'm afraid that the update won't come out then. The rep himself said he wasn't sure himself and thats when he told me to contact Woot.
So I'm asking, has anyone else had an issue yesterday or today in getting the 3588 update?
Does anyone have any thing I try to get the update to run.
There is another thread reporting that the OTA update sytem is down and that VS is working on it.
I'd just be patient.
Rev
Just found that thread...what throws me off is that the VS reps don't know that the updater is down when I called two different times.
I would not be too surprised. Viewsonic makes lcd screens mostly and I am sure they support a lot of different devices. So who knows what access to what information they have.
I would install a fresh rom from the forums, they make the tab so much better. IMHO.
Rob
Going on 3 days, now. They did tweet back to me yesterday that they were going to look into it, but obviously no resolution yet.
Thanks for the replies. Sucks that the viewsonic reps don't even know whether servers are down or something else is going on. Ill keep an eye on the forums for any news and randomly try from time to time.
wtf.. still not updating.. unexcuseable.. does anyone have a link to do a manual update?
found link. on how to manually update to 3588
here it is
http://forum.xda-developers.com/showthread.php?t=842000
Hey, when you returned your old tablet to Woot, how did the process work? Do they mail out a replacement, and then after you receive it you mail back the broken unit?
Manually updated mine yesterday. Ota wasnt working.
Sent from my SPH-D700 using XDA Premium App
"There is no update available for your device currently"
Just got my prime this afternoon. I am actually quite excited. I purchased it 1/6 from Best Buy online. I appear to have a proper Serial Number, but I am stuck on Honeycomb 3.2.1. I let it charge up, I have registered the device, but it hasn't installed 1 single update, not one.
I have not synced with Google or anything else. I just set up my Date and Time, and that was it.
I am simply going to SETTINGS, ABOUT TABLET, SYSTEM FIRMWARE UPDATE, but it says "There is no update available for your device currently."
What am I doing wrong? I am completely new to Android, but updating is pretty obvious, it just will not find an update.
Sorry if this is a Noob Question, but I hope this is not some borked tablet.
Almost positive you have to sign into a Google account to get the update.
Sent from my Transformer Prime TF201 using xda premium
dsmitty166 said:
Almost positive you have to sign into a Google account to get the update.
Sent from my Transformer Prime TF201 using xda premium
Click to expand...
Click to collapse
affirmative
Ok, I sync'd with Google, but it still says there are no updates available.
Again, I am so sorry for noob questions. But do I need to reboot now or something?
Thanks for any help! Awesome!
Well it certainly couldn't hurt to try a reboot if you haven't already
Just did a basic Shut Down, started it up, still No Firmware Updates AT ALL! I mean, nothing. It says there are no updates.
I am starting to wonder if ICS was taken down or something, but that wouldn't explain why NO UPDATES are available. I am so confused and a bit disappointed.
Can you check if in About Tablet / Status if you have the "unknown serial number" showing?
It is a known error and so far people have been exchanging their device because of that ...
Yeah, ICS just updated for me so it's still up.
Well, found out my problem. I DO NOT HAVE A SERIAL NUMBER.
I wasn't going into the STATUS section at all, found out I have "Serial Number Unknown"
I am very disappointed and basically ticked right now. I received this 4 hours ago, never rooted or anything, and it has "Unknown Serial" right out of the box.
Ridiculous.
Back to the distributor it goes...
It does suck - there are a bunch of us in that boat. Mine is going back tomorrow...
Is there like some official thread where all of us "Serial Number Unknown" users can vent and lean on each other? Lol
Seriously, all of the issues I had seen with "Serial Number Unknown" seemed to be from people who had rooted their device. All I did was open my Prime and charge it.
I cannot believe this!
I think Asus suspended the 4.03 OTA update. I got my new unit of Transformer prime and no matter how I clicked on check update it won't let me because non is available. I had another unit, where the other one i updated last night. I brought from the same place and I am in Canada Toronto.
Maybe ISC is too buggy and they need to crack out a new one before the bad press spread...
Duo you have a serial number?
yep
i do, i have built of WW if that matters
is it because my battery is below certain % so it won't let me
Yeah I just got mine this evening and haven't been able to update to ICS yet either. Does it have to be 100% battery before it will find an update?
Sent from my Nexus S using XDA App
That may be a good sign that they are trying to fix it
From what I read it has to be above 15%.
bittercold said:
From what I read it has to be above 15%.
Click to expand...
Click to collapse
Tried at 30 with my phone tethering, but no luck, will give a try at home once it's fully charged (Currently at work)
Damn... I was super excited about the update already being out. Something tells me I'm going to have to wait a while now.
Sent from my Nexus S using XDA App
Are you sure your serial number is listed in the software? (Settings then About My Tablet then Status).
We all have physical serial numbers, the bug is with the software not knowing it.
If you do and your battery is over 15% then they likely are suspending the OTA.
Sent from my DROIDX using XDA App
I'm showing a serial in status and last time I tried updating my battery was at 85%. Sounds like it's suspended...
Sent from my Nexus S using XDA App
I upgraded the DE sku an hour ago.. No problem here.. Was on full charge, if it matters
Confirm you are logged into Google account...?
I am. Been logged into market and gtalk and such.
Sent from my Nexus S using XDA App
Yep, got my TFP this afternoon. Came home tried to update and it says nothing available. Connected to marketplace/google. I have a serial number, so its their side.
MagicArc said:
Yep, got my TFP this afternoon. Came home tried to update and it says nothing available. Connected to marketplace/google. I have a serial number, so its their side.
Click to expand...
Click to collapse
Support told me new 4.0 firmware is coming in next few days
So if there is something wrong with it, why are some working? Just returned mine, have return remorse if they fix it now.
Better you return it while you know you can get a refund than end up stuck with a broken system later that ASUS refuses to admit is broken.
I'm currently on the phone with support one last time (OD is picking up the unit tomorrow, but given I have 4 shipments of accessories coming from Amazon...I realized I'm better off if I can get ASUS to finally just send me a new unit)- been on hold for over 45 minutes waiting for a supervisor. So...not a great start.
I was having the same problem but I assumed because I got mine in on jan 2nd (before the 12th official release date), that was why i never got any update notifications. I have checked over and over for the ICS update since I heard it was out but still nothing. So i assumed its something to do with regions.
However, after going through this thread...I checked the status of my unit and realised that serial number reads as "unknown". Please is this a defect of some sort? What are the implications(if any)?
jdeltree said:
I was having the same problem but I assumed because I got mine in on jan 2nd (before the 12th official release date), that was why i never got any update notifications. I have checked over and over for the ICS update since I heard it was out but still nothing. So i assumed its something to do with regions.
However, after going through this thread...I checked the status of my unit and realised that serial number reads as "unknown". Please is this a defect of some sort? What are the implications(if any)?
Click to expand...
Click to collapse
From reading the other post, if your Android doesn't know your TFP's serial number, it cannot get update. Read that some ppl already returned theirs for a replacement.
Gary Key of ASUS who has been very active trying to help Prime owners with issues posted a suggested fix that seems to have helped other owners who have tablets with Unknown serial numbers and are unable to update to ICS.
Here is the suggestion:
1. As for the Serial Number Unknown problem, please try doing a factory reset. If it does not work the first time, after the reboot, please try it again and once at the desktop, wait about 10~15 minutes for the system to sync with the server. So far this has worked for users I am directly assisting at the moment on another forum but it has not worked on two particular units that were returned yesterday.
Might be an idea for users with this issue to give feedback in a separate thread here.
My Result: I've tried it twice, unit still reports an unknown serial number.
To be clear the prime has never been rooted or attempted to be rooted and was factory plastic sealed when I got it.
I have not been able to download any OTA updates, but was able to manually update to Honeycomb .33 from Asus support site.
That's not a fix. It's nothing.
I really want to see a link to this forum where he helped the people.
sontin said:
That's not a fix. It's nothing.
I really want to see a link to this forum where he helped the people.
Click to expand...
Click to collapse
It's not nothing, it is his suggested fix.
He is trying to help and works for Asus.
Lets try and keep this thread on topic and post just results.
Maybe Gary Key can post updated suggestions,
or more detailed info / steps , if needed ...
Just tried it twice. Did nothing except delete all my apps, settings, music, and books. Serial number still unknown, still can't get ICS. I wish Asus would just post the friggin update on their site so I can manually update for now until they get this sorted out.
Munkee Boy said:
Just tried it twice. Did nothing except delete all my apps, settings, music, and books. Serial number still unknown, still can't get ICS. I wish Asus would just post the friggin update on their site so I can manually update for now until they get this sorted out.
Click to expand...
Click to collapse
i def agree with the ICS update on the site, but whatever.
I pm'd gary with my serial #, hopefully he can help.
No Luck
Tried it twice - still no luck. I've seen ppl in this forum reporting that factory reset worked for them, that how i got the idea before even finding this post. Good Luck to others.
Didn't work
I tried it twice as well and waited for it to sync. No luck. Serial number still unknown. I hope Asus fixes it soon. If not I might be returning mine and looking at other alternatives.
trollcki said:
I've seen ppl in this forum reporting that factory reset worked for them
Click to expand...
Click to collapse
Who? What thread?
Tried it twice, no dice.
---------- Post added at 09:00 PM ---------- Previous post was at 08:58 PM ----------
Munkee Boy said:
Just tried it twice. Did nothing except delete all my apps, settings, music, and books. Serial number still unknown, still can't get ICS. I wish Asus would just post the friggin update on their site so I can manually update for now until they get this sorted out.
Click to expand...
Click to collapse
Yes, get it on site asap--before a host of people return their ATPs.
Did this multiple times a day, did this multiple times throughout several days, still "Serial Number Unknown" and no OTA Updates.
Also, purchased it from Best Buy.com, got it the day after ICS was released, that was the first thing I tried to do, turn it on and update to ICS. Nothing! Wasn't rooted, since you cannot root a "Serial Number Unknown" tablet as much as Gary or Asus may want to hint that it is based on previous comments.
More of a suggestion, and far from a fix. The OP should update the title with a questions mark so it is obvious this is a suggestion and NOT a fix!
No go here. I still have four days on my return policy with bb.
Sent from my Transformer Prime TF201 using xda premium
tried this before I sent my unit back- never worked despite several factory resets and waiting for it to sync.
Sent from my DROIDX using XDA App
I started an official thread on this subject. We are still trying to replicate it and hopefully I will have an answer from R&D shortly.
Gary Key said:
I started an official thread on this subject. We are still trying to replicate it and hopefully I will have an answer from R&D shortly.
Click to expand...
Click to collapse
I just hope that the fix is not sending the tablet for exchange...
Sent from my GT-I9100 using XDA App
I asked this in another thread where you mentioned problems but never replied. Please PM your serial number and contact information and we will assist you. As for the rooting, yes it can occur with a Serial Number Unknown unit as evidenced by two returned samples and replication testing.
3rdamention said:
Did this multiple times a day, did this multiple times throughout several days, still "Serial Number Unknown" and no OTA Updates.
Also, purchased it from Best Buy.com, got it the day after ICS was released, that was the first thing I tried to do, turn it on and update to ICS. Nothing! Wasn't rooted, since you cannot root a "Serial Number Unknown" tablet as much as Gary or Asus may want to hint that it is based on previous comments.
More of a suggestion, and far from a fix. The OP should update the title with a questions mark so it is obvious this is a suggestion and NOT a fix!
Click to expand...
Click to collapse
I am also having the serial number unknown error - nonrooted.
THIS THREAD CAN BE CLOSED, see sticky official thread instead.
http://forum.xda-developers.com/showthread.php?t=1447760
When's the manual download from the Asus site coming? Unless it has already?
I'm very interested in the Transformer Prime but am not interested in Honeycomb, it has to run ICS!
I might have been interested but, as with the G73, Asus once again seem to have pushed something out that's defective, without proper testing.
It doesn't exactly inspire confidence.
Upset and have returned device
On January 8th I spent 3 hours with Asus on the phone. I talked to a few different people. was put on hold various times. Here are the replies I got from each before I was put on hold for a long time, and the what I said after it.
1)
ASUS: It's not suppose to have a serial number on the device
ME: I have 3 other android devices, all show the serial #, also my nieghbors TP shows a serial number, so is his device defective?
2)
ASUS: Wipe the data, and you should be able to update after that.
ME: Please wait on the line while I do this...(10 min later) No it's still not getting the update
3)
ASUS: Let me walk you thru how to install the update manually
ME: I just spent 500+ on a device, unless doing the update manually is going to fix the issue of it now updating automatically, I'm not going to start putting work-a-rounds into my routine for this device.
4)
ASUS: There are no updates currently avialble for that device.
ME: I got angry here. I'm on 2.7, there was a release 2.9, and current is 3.3. Do I need to send you the link to your own product support site? Please Connect me to a supervisor or someone who can fix this issue.
5)
ASUS: You've reached the desk of supervisor _________ I'm currently not able to take your call Please leave a name and # and I'll get back to you.
ME: WTF Is this a joke? I've been on the phone for 3 hours dealing with the issue and you end up sending me to a voicemail to end my call. I'm done with you guys and am reporting you to the BBB and will deal directly with my distributor to get a new device.
Thanks for being no help.
On the 13th of January I returned the device.