Hey all,
I just got a replacement g tab from Woot today and I charged it an turned it on....it is at version 3389 and I can not get it to update to 3588. I have wifi connected and can access the web, etc... I've tried rebooting 5 times now and have tried the manual updating in the app tray and it says its up to date with 3389. Any ideas what is going on? I'm hoping maybe just viewsonics site that supplies the updates is down but not sure how I can verify that. I'm really hoping I don't have another g tab with issues....
barcod21 said:
Hey all,
I just got a replacement g tab from Woot today and I charged it an turned it on....it is at version 3389 and I can not get it to update to 3588. I have wifi connected and can access the web, etc... I've tried rebooting 5 times now and have tried the manual updating in the app tray and it says its up to date with 3389. Any ideas what is going on? I'm hoping maybe just viewsonics site that supplies the updates is down but not sure how I can verify that. I'm really hoping I don't have another g tab with issues....
Click to expand...
Click to collapse
Search for homebrew on the site here as it has all the stock ROMs
I had the same issue with a replacement I got today. Just used the stock one from the Dev forum. Do not know what is going on. Probably just a down server.
clintre said:
I had the same issue with a replacement I got today. Just used the stock one from the Dev forum. Do not know what is going on. Probably just a down server.
Click to expand...
Click to collapse
Hmm... down update server? Could it be viewsonic is gearing up for its next OTA? Rumor has it pegged for arround this time.
Thanks for the fast replies. Do you think that this problem is not a hardware issue? I wouldn't think this is hardware related and lean toward a problem with viewsonics servers as we'll, but I don't want to keep this tablet if it has a issue..... I see the stock Rome when I search for homebrew so that's easy enough to flash if nobody thinks this tablet has any hardware problems.
Possibly a new udpdate? Wouldn't THAT be nice.
Time to test that theory! Going back to stock to see what happens with the OTA.....
EDIT: INTERESTING. I just dropped 2967 on mine (nvflash) and it says there's no update. That should not be the case. Methinks there's something going on.....
EDIT2: Nothing on 3588 stock either (no updates). But will leave my device that way, for now.
I just got 2 gtabs from woot today and both are doing the same thing, stuck at 3389 and will not update. Even tried volume + and power on. Did not help. Thought maybe was cuz I am in Canada.
I guess the good news is it sounds like I don't have a hardware issue! I'll keep my fingers crossed for a new update from VS.
roebeet said:
Possibly a new udpdate? Wouldn't THAT be nice.
Click to expand...
Click to collapse
Yes it would then maybe Adam from VS could move on with his quest for a developer involved movement as requested last month? This would be the best place instead of starting a new place on VS web page
But for bandwidth usage they should use there service.
Reflashed mine back to stock 2967 earlier today and it wouldn't wouldn't do the OTA either. Kept saying it was up to date and never had that problem until today. Hope they are planning something nice for us.
I actually just got mine and it has 1.0-2638 and it's saying it's up to date
so having not done an OTA update, can I still install Vegan 5.1?
just got my Gtab from woot. for some strange reason, I didnt't get the whole setup screen on plugging it in and turning it on, mor did I get notice of an OTA update after getting the wifi going.
can I go ahead and load Vegan 5.1 anyway with the 3389 on it?
also, but perhaps tangential to this thread, which Kernel if any should I install on the Vegan 5.1? Clemsyn? Pershoot?
after the Vegan is installed, will it do a setup all over again? I'd like that.
my first post!
thanks!
My guess is that everybody that got their Gtab today from the woot is trying to download the update and it might have crashed the viewsonic update servers. Guessing Viewsonic wasn't expecting thousands of peeps trying to download updates all on the same day and didn't prepare. Or..........I could be totally wrong and they are getting the server ready for a Honeycomb realease?
I think most of them were received last week, there shouldn't be a huge number of new users.
Barcod - did you have to send your old tab back first before woot send out the new one? I ordered a replacement and really hope it doesn't have the same sound issues.
kaffeesnob said:
Barcod - did you have to send your old tab back first before woot send out the new one? I ordered a replacement and really hope it doesn't have the same sound issues.
Click to expand...
Click to collapse
Nope, Woot sent me an advanced replacement and shipped it out the day they received my email about the audio problem. They were a pleasure to deal with. I still have the old tab to send back to them which they provided a shipping label for that as well.
This is pretty annoying, I cant even manually update using the thread located here.
agentstatic said:
I actually just got mine and it has 1.0-2638 and it's saying it's up to date
Click to expand...
Click to collapse
Was that a Woot one or a Tiger Direct one? I would call VS Customer Service TODAY and ask them to please have them ask TapnTap Inc to fix the OTA updater ASAP. 2638 is probably the original firmware and it is NASTY bad. Buggy as all hell.
If they can't do anything, you should at least do a stock update via the instructions here: http://forum.xda-developers.com/showthread.php?t=842000.
idivorceyou said:
just got my Gtab from woot. for some strange reason, I didnt't get the whole setup screen on plugging it in and turning it on, mor did I get notice of an OTA update after getting the wifi going.
can I go ahead and load Vegan 5.1 anyway with the 3389 on it?
also, but perhaps tangential to this thread, which Kernel if any should I install on the Vegan 5.1? Clemsyn? Pershoot?
after the Vegan is installed, will it do a setup all over again? I'd like that.
my first post!
thanks!
Click to expand...
Click to collapse
3389 should be safe to use as a baseline.
I cant get the recovery firmware thing to work, (i am a noob at this)
I managed to get 2967 on but I didn't think it would work but it did.
agentstatic said:
I cant get the recovery firmware thing to work, (i am a noob at this)
I managed to get 2967 on but I didn't think it would work but it did.
Click to expand...
Click to collapse
That's our old homebrew one. You can use that command file with the newer zips on the link. Just rename the newer zip to "update.zip".
Given the number of new systems being shipped recently, this is pretty irresponsible of TapnTap and they really need to fix that ASAP. Their OTA updater is the ONLY "official" way to get updates, and it's been down since last night.
Maybe they have given up on our beloved g-tabs
Swyped from my St0n3d VEGAn 1.0 Beta 5.1.1 G-Tab
Related
So make a long story short I had to get my original tablet replaced with a another one so Woot sent me my replacement and I got it yesterday. I booted it up and connected it to my wireless and no update. I read the post where Roebeet stated on Woots site that possibly Viewsonic killed the 3588 deployment.
I got to thinking this morning and decided to call Viewsonic to see if this was true or if I have another bad tablet. She stated to the best of her knowledge the 3588 update should still be deploying to tablets that don't have it. She gave me a few things to try when I get home to the tablet and I did (one of them including a factory reset) and still no go but I did get the gtablet welcome screen which I never saw when I first booted it up. Now she said to call back later as she will inform herself if there were in fact something coming up to stop the 3588 update.
Well I called back and got a different rep. He was able to pull the support case by my phone number and he had me try a few more things including another reset and still no go on the update. He to said the 3588 update should be still running and he in fact told me he had two "wooters" call in today for some help and their tablets updated to 3588. So we checked a few more things and he suggested that I contact woot to get another replacement or I could start an RMA with Viewsonic which I don't want to do. He also suggested going to the xda forums and asking if anyone knew where the update information gets stored/cached and if it can get cleared to see if it'd update after clearing. Oh and the rep also hinted that the new update should be coming any day now but he didn't know exactly when.
The last rep said I could wait a few days and see if the update comes but I'm afraid that the update won't come out then. The rep himself said he wasn't sure himself and thats when he told me to contact Woot.
So I'm asking, has anyone else had an issue yesterday or today in getting the 3588 update?
Does anyone have any thing I try to get the update to run.
There is another thread reporting that the OTA update sytem is down and that VS is working on it.
I'd just be patient.
Rev
Just found that thread...what throws me off is that the VS reps don't know that the updater is down when I called two different times.
I would not be too surprised. Viewsonic makes lcd screens mostly and I am sure they support a lot of different devices. So who knows what access to what information they have.
I would install a fresh rom from the forums, they make the tab so much better. IMHO.
Rob
Going on 3 days, now. They did tweet back to me yesterday that they were going to look into it, but obviously no resolution yet.
Thanks for the replies. Sucks that the viewsonic reps don't even know whether servers are down or something else is going on. Ill keep an eye on the forums for any news and randomly try from time to time.
wtf.. still not updating.. unexcuseable.. does anyone have a link to do a manual update?
found link. on how to manually update to 3588
here it is
http://forum.xda-developers.com/showthread.php?t=842000
Hey, when you returned your old tablet to Woot, how did the process work? Do they mail out a replacement, and then after you receive it you mail back the broken unit?
Manually updated mine yesterday. Ota wasnt working.
Sent from my SPH-D700 using XDA Premium App
For some reason, my TFP canot find the update; it keeps telling me that "There is no update available for your device currently."
Any ideas?
Do you have a serial number on your unit?
I couldn't get updates and I think it was b/c I didn't have a s/n showing in my unit. I returned it and bought a new one. All is good now.
http://forum.xda-developers.com/showthread.php?t=1426881
I'm not sure if check update is actually the same thing. I just got a notification after waiting - whenever I tried to poll manually, i got no update. Who can tell...
NeoteriX said:
For some reason, my TFP canot find the update; it keeps telling me that "There is no update available for your device currently."
Any ideas?
Click to expand...
Click to collapse
My daughter is having the same issue. Her firmware is only at .27 and when she checks for updates in settings, there is nothing. She also has not gotten the ICS upgrade. Should she wait or manually download the firmware update?
This is our first exposure to Android, so any advice would be appreciated.
Since there seems to be a fairly high chance that the update introduces some stability issues, take the time to get used to android and don't worry too much about the update - it's fairly minor improvements. Anything you install should be kept during the update.
You should check that you have a serial number though (settings, about - at the bottom of the list)
Well, I can ask about her serial number, but my serial number is not listed and my Prime firmware and OS was upgraded without issue. It's not a big deal for her to wait, but I am wondering what is the catalyst that triggers the automatic upgrades? Is it done over a certain amount of time? (She got hers a week after I got mine.)
Does anyone know?
jonalisa said:
Well, I can ask about her serial number, but my serial number is not listed and my Prime firmware and OS was upgraded without issue. It's not a big deal for her to wait, but I am wondering what is the catalyst that triggers the automatic upgrades? Is it done over a certain amount of time? (She got hers a week after I got mine.)
Does anyone know?
Click to expand...
Click to collapse
Go into the SETTINGS in your PRIME then click on STATUS. If it says "Serial Number Unknown" then your sister will not be able to update to any of the firmwares, including ICS Android 4.0 or any updates Asus released before ICS.
I would guess yours actually shows a Serial Number if you are getting updates. Otherwise, there would be no way to get OTA updates.
Also, if your sister updates manually, she will always have to update manually. And that is a pain. Asus doesn't put up the actual firmware files for many days after they are sent OTA. For example, you still cannot download ICS Android 4.-0 from Asus' website, although it was release a few days ago.
3rdamention,
I did not know to look under status...mine is fine, but I will have her check hers. So, if the SN is missing, what is the resolve? I got hers at Office Depot which has been a nightmare of incorrect charges.I hope I won't have to deal with them again.
So far, no fix at all. Mine is going back to Best Buy!
If you have this problem, you cannot run certain applications, one I believe is Google Video. You cannot do OTA Firmware Updates, and you cannot root the tablet if you ever wanted to.
There is no fix right now, and Asus hasn't been any help whatsoever.
Here is a nearly 20 page thread about it if you need some friends or shoulders to cry on if you find your sister's has this issue. Plus this thread may be a decent read to acclimate you to this bug.
http://forum.xda-developers.com/showthread.php?t=1426881&highlight=serial+number
I'm having a similar issue... My TPrime has a serial number in the status, and on the 9th I got a notification that there was a firmware update available, so I hit update, TPrime rebooted, but the install messed up and just had an android guy with a yellow triangle with an exclamation mark. Once it rebooted, it reverted back to Honeycomb, and now I can't find the update again. I've even gone so far to wipe my TPrime, which took it back to .27, and had to manually update to .33, since it wouldn't even find that update...
I called Asus about it, and they said that the update had been recalled, and I should get it whenever they re-release it.
Anyone else have anything like this?
Check this thread
jonnybsay said:
I'm having a similar issue... My TPrime has a serial number in the status, and on the 9th I got a notification that there was a firmware update available, so I hit update, TPrime rebooted, but the install messed up and just had an android guy with a yellow triangle with an exclamation mark. Once it rebooted, it reverted back to Honeycomb, and now I can't find the update again. I've even gone so far to wipe my TPrime, which took it back to .27, and had to manually update to .33, since it wouldn't even find that update...
I called Asus about it, and they said that the update had been recalled, and I should get it whenever they re-release it.
Anyone else have anything like this?
Click to expand...
Click to collapse
There is a whole thread / solution listed here:
http://forum.xda-developers.com/showthread.php?t=1437607&highlight=yellow+triangle
Or try this guide (better) for Failed ICS Update:
http://forum.xda-developers.com/showthread.php?t=1437285
jonnybsay said:
I'm having a similar issue... My TPrime has a serial number in the status, and on the 9th I got a notification that there was a firmware update available, so I hit update, TPrime rebooted, but the install messed up and just had an android guy with a yellow triangle with an exclamation mark. Once it rebooted, it reverted back to Honeycomb, and now I can't find the update again. I've even gone so far to wipe my TPrime, which took it back to .27, and had to manually update to .33, since it wouldn't even find that update...
I called Asus about it, and they said that the update had been recalled, and I should get it whenever they re-release it.
Anyone else have anything like this?
Click to expand...
Click to collapse
That is crazy, the previous 3 days they have denied that it was ever released. Now they say it is recalled? How could it be recalled if it was never released? Asus is cracking me up!!
SmartAs$Phone said:
There is a whole thread / solution listed here:
http://forum.xda-developers.com/showthread.php?t=1437607&highlight=yellow+triangle
Click to expand...
Click to collapse
I tried that solution, and the one linked from that thread too. Those basically tell you to re-install the .33 firmware, then update to ICS (without specifying how, but I'm assuming it would just show up for them), and are aimed mainly for people who were rooted and had deleted bloatware. I wasn't rooted or hadn't deleted anything, and still can't find the update again.
I'm one of the no serial number people and cannot get updates. I noticed i wasn't getting updates right after Christmas and called Asus as soon as .33 came out, and they gave me the same bullcrap about it having been recalled even though everyone else was getting it. I think that's just their standard response to shut you up and get you off the phone.
Munkee Boy said:
I'm one of the no serial number people and cannot get updates. I noticed i wasn't getting updates right after Christmas and called Asus as soon as .33 came out, and they gave me the same bullcrap about it having been recalled even though everyone else was getting it. I think that's just their standard response to shut you up and get you off the phone.
Click to expand...
Click to collapse
So you have been on Stock Firmware now since you owned it in December? Sorry brother, that really stinks. At least for me it has only been this week.
That is one of my biggest complaints. You see people saying they haven't' been able to update since before Christmas. Now here we are on January 12th, Asus hasn't helped anyone, they tell them there have been no firmware updates. I seriously think they are buying time. Either they are close to a "Serial Problem Unknown" fix, or they want you to hold it past the return date so you have to send it to Asus, they keep your money, and they can just ship you a replacement.
There is a 20 page thread of people all considering taking their Primes back because of "Serial Number Unknown", but nobody from Asus is trying to help, PMing them, or anything.
jonnybsay said:
I've even gone so far to wipe my TPrime, which took it back to .27
Click to expand...
Click to collapse
I find that hard to believe. wipe doesn't usually touch /system
tshoulihane said:
I find that hard to believe. wipe doesn't usually touch /system
Click to expand...
Click to collapse
Now that I think about it, I'm not too sure about that either... I was assuming it did since after I wiped all data, I had the .33 firmware on my microsd card, the tablet recognized it saying there was an update available, and reinstalled that firmware. But either way, the check update keeps telling me there is no update available when I'm with .33.
3rdamention said:
So you have been on Stock Firmware now since you owned it in December? Sorry brother, that really stinks. At least for me it has only been this week.
That is one of my biggest complaints. You see people saying they haven't' been able to update since before Christmas. Now here we are on January 12th, Asus hasn't helped anyone, they tell them there have been no firmware updates. I seriously think they are buying time. Either they are close to a "Serial Problem Unknown" fix, or they want you to hold it past the return date so you have to send it to Asus, they keep your money, and they can just ship you a replacement.
There is a 20 page thread of people all considering taking their Primes back because of "Serial Number Unknown", but nobody from Asus is trying to help, PMing them, or anything.
Click to expand...
Click to collapse
The funny thing about my prime is that was originally on 8.8.3.23. I haven't seen anyone else with that firmware revision, the lowest i've seen anyone else at is .27. I have manually updated to .29 with an sd card, but have held off on .33 because of the troubles others have had.
You're right, I haven't seen anything about ASUS working to solve this problem, and more and more people are cropping up with this issue. Where is Gary King from Asus on this one? He seems to be PM'ing people on the site about different issues to get resolved, but nobody with this issue has been contacted by him. I don't think it's high on their priority list, which sucks because none of us can get ICS. They obviously monitor these boards, yet we continue to be ignored.
OP: this happened to me last night.
But about half and hour later it started downloading the new update and then was ready to install. :/
Havnt had any issues since.
Dont have my prime with me atm, so i cant list serial, fw version etc.
Will post up later
Well,
Had my prime 3 days, OTA update to ICA completed, now stuck at black screen after ASUS boot, Tried the battery drain, tried manual update via sdcard still no luck,
Phoned Amazon explained what had happened, RMA sent to return for full refund as they don't have any in stock.
Thought I was going to struggle to get another prime, but got one being delivered from Misco tomorrow.
Hopefully this time it will all go well, or do you think I should stay away from ISC update ??
Cheers
I think it depends on the prime. I was lucky. I have had mine for a week, updated to the latest OTA. Not one problem outside of the sometimes laggy browser. Make sure you charge it or have it plugged in before you update. Also I have heard it forces you to update eventually.
Sent from my ADR6425LVW using xda premium
zorg2000k said:
Well,
Had my prime 3 days, OTA update to ICA completed, now stuck at black screen after ASUS boot, Tried the battery drain, tried manual update via sdcard still no luck,
Phoned Amazon explained what had happened, RMA sent to return for full refund as they don't have any in stock.
Thought I was going to struggle to get another prime, but got one being delivered from Misco tomorrow.
Hopefully this time it will all go well, or do you think I should stay away from ISC update ??
Cheers
Click to expand...
Click to collapse
I would update right away. If there is gonna be a problem updating, I would want to know right away.
nunyabiz said:
I would update right away. If there is gonna be a problem updating, I would want to know right away.
Click to expand...
Click to collapse
yes. mess with it fast make sure all good. if not return within the time window.
leo221 said:
yes. mess with it fast make sure all good. if not return within the time window.
Click to expand...
Click to collapse
I have zero scientific data to back this up, but the first thing I did when I unboxed my prime was the latest update to ICS and it works great.
I got lucky with mine as well, I upgraded to ICS without any problems.
(I have not noticed many of the other reported problems with mine either).
I got the Prime for my brother's birthday and I was hoping to make sure ICS and stuff was installed before I gave it to him, but I'm not sure if I'd need to set up any account information before being able to update.
Any insights?
tehkingo said:
I got the Prime for my brother's birthday and I was hoping to make sure ICS and stuff was installed before I gave it to him, but I'm not sure if I'd need to set up any account information before being able to update.
Any insights?
Click to expand...
Click to collapse
Your fine. When you first start setting up under welcome screen. Connect the Prime to a wireless network and skip all the Google stuff. Then go into Settings (Click on the clock on lower right. Next to the batt. icon is a gear symbol click it. Scroll all the way down) - About Tablet - System Firmware Update - Check
Updating to ICS is all ASUS not google so no need to set up an account for that.
You should be set from there.
Make sure to be plugged to an outlet!!!!
my prime kept rebooting randomly after the ICS update and I contacted a rep about the issue. he said that it is a known problem and it happens for some reason when you update while on battery. so make sure you update on plugged to an outlet. I returned my prime and I'm waiting for a new one
You could also do the whole account thing, upgrade, and then do a master reset so it would do the setup process when your brother gets it.
Damn, you are a nice brother...
Thanks a lot guys, the update is underway.
I also made sure that it was connected before starting the update.
I was actually really worried about whether or not the tablet would be okay because my UPS guy dropped/threw it down by the front of my door. I was completely outraged, but it seems to be working fine.
tehkingo said:
Thanks a lot guys, the update is underway.
I also made sure that it was connected before starting the update.
I was actually really worried about whether or not the tablet would be okay because my UPS guy dropped/threw it down by the front of my door. I was completely outraged, but it seems to be working fine.
Click to expand...
Click to collapse
Wow that's terrible! I'm glad I know my UPS guy and would never do something stupid like that. He's actually coming by today to hand me my 3rd Prime. Glad the Prime is ok. I would still do a thorough check though.
4/18/2013
After months of waiting, my tablet is FINALLY UNLOCKED! If you are in the US, see this post. Thanks you Tien (Asus_USA)!
Update 9/2013:
AlphaDog_NL said:
It's back.
It works
Sooooooo people, contact ASUS Support about your device tracker not working! They will give you support on that, and because it has the same problem causing it, it will fix the unlock issue!
Click to expand...
Click to collapse
Hi all, I decided to finally take the dive a couple days ago to unlock my beloved prime and try out androwook and other custom roms that supposedly put stock to shame. However, I was unfortunately confronted by a crude and nasty message along the lines of:
Code:
An unknown error occurs, which may be a network connection issue.
Please wait and try again later
As usual, I unrooted, rebooted, and tried again. No luck.
I disabled and uninstalled ATP Tweak (sio scheduler/systune), replaced my modified dock keyboard files (browser mod, switched alt/search buttons), and tried again. No luck.
Factory reset from the settings menu. No luck.
Placed the .28 US update on my SD card, rebooted, and re-flashed the update. No luck.
Where does that leave me now? Locked and feeling imprisoned. I'm wondering if it is worth it to downgrade and try unlocking. So far, I have only seen one person have any success with this. Due to the potential brick risk, I want to stay away from this unless I know it will work. I also know that Asus asked for the MAC address of a prime owner with this issue, but that didn't go anywhere.
This seems like it may be an issue that is experienced by anyone that RMA'ed their tablet for whatever reason. I, personally, sent mine in for a green camera issue and mura, but do not think that they changed my motherboard.
I am also curious to see how many other people are having this issue. If it is sizable, I am willing to start a petition to Asus for them to support their unlock tool and fix this stupid error without an RMA. To that effect, please answer the poll above to let me gather some data on the unlock tool.
Thanks to everyone for your help and support that makes xda such an amazing community!
PS I don't want to see any "Asus sucks" posts. There are tons of other threads for that so please spare us
Additional info:
Have tried this on several different network connections.
Have not yet contacted Asus to see if they have my prime listed as "unlocked" already, but will do so sometime this week.
Logcat of running unlock tool results in this:
Code:
D/KeyBoxService(10158): === StatusCode: SC_UNAUTHORIZED!
D/KeyBoxService(10158): === OTA BEGIN
E/KeyBoxService(10158): === Connection to http://wvdrm.asus.com refused
D/KeyBoxService(10158): === Retry after 600 seconds.
D/KeyBoxService(10158): === OTA END
July 13th Update:
I have contacted Asus with this information. I learned something interesting. Asus has my tablet (s/n) listed as LOCKED. They also did not replace my mainboard when I RMA'ed the tablet. I also have not had the unknown serial number issue. Considering those were the 3 criteria a few of us had considered to be the reasons for not being able to unlock, I am now baffled.
I am going to continue communicating with Asus and hopefully push the matter a little bit more so that something happens. As I was told, "HQ is probably aware and working towards a fix". Let's hope that happens sooner rather than later.
September 5th update:
Seems that Asus HQ figured out a fix, but it requires an RMA. We'll find out soon if it actually works...
September 29th update:
Some of the members in this thread have sent their primes in for an RMA to fix the issue. The first prime back STILL has the problem. Asus HQ is looking into the matter...again...
Asus wants me to resend my tablet back to RMA to see if they can fix the problem. I'll see what they have to say, don't really want to RMA back. It's a software issue it seems to me, changing any hardware will just make it worse.
edit: Email was no help. Dumb. Stuck again! Yay
dude2k5 said:
Asus wants me to resend my tablet back to RMA to see if they can fix the problem. I'll see what they have to say, don't really want to RMA back. It's a software issue it seems to me, changing any hardware will just make it worse.
Click to expand...
Click to collapse
Agreed, this seems like a server/application issue that they can fix on their end hopefully!
I have this Problem ,too
Nothing help !
This is so frustrating ...
Asus Transformer Prime 32GB
0.28 Software and Root
nhshah7 said:
Agreed, this seems like a server/application issue that they can fix on their end hopefully!
Click to expand...
Click to collapse
I found a tool for downgrading that worked pretty well, and when combined with Sparkys tool that will root you so easily on .28, the process of downgrading might be worth a try once you've done everything else.
I'm anxious to hear if anyone who's never rooted and has a serial number has ever had this problem.
I thought my tablet hadn't been unlocked correctly because of some issues and some of the people helping me troubleshoot and figure out the prime when I first got it told me to try running the unlock tool again and said i should get a response, but I always got the same network error. However I bought my prime second hand and it had been rooted before. Finally ended up doing some manual tests with ADB to determine if my problem was unlock related and it wasn't.
I had just gotten the prime, and people said even being unlocked I still shouldn't have gotten that network error. I just gave up after that, and have always wondered if it was related to it being previously rooted.
I can't unlock my tablet. I just don't get any error message at all. But I am 100% sure it's not unlocked.
No Problems here
I have a rooted 0.28, I did not root until after I got the 0.28 update.
I just ran the unlock tool downloaded from this thread:
http://forum.xda-developers.com/showthread.php?t=1510737
I had to use the dropbox downlown because the one from ASUS would not work.
Unlocked, no issues. No factor reset necessary, no removing root. Now i'm completely unlocked and ruined my warranty just for you guys.
Now i'm going to go install a custom rom.
Later.
Unlocking by a dummy
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
whycali said:
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
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I thanked your post just because it made me laugh. :good:
ShyTownFantasy said:
I can't unlock my tablet. I just don't get any error message at all. But I am 100% sure it's not unlocked.
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have you tried getting a logcat of your prime while you're running the unlock tool? it's REALLY easy if you have adb setup. if not, you can do it from a terminal emulator app. PM me if you need more help.
Parastie said:
I have a rooted 0.28, I did not root until after I got the 0.28 update.
I just ran the unlock tool downloaded from this thread:
http://forum.xda-developers.com/showthread.php?t=1510737
I had to use the dropbox downlown because the one from ASUS would not work.
Unlocked, no issues. No factor reset necessary, no removing root. Now i'm completely unlocked and ruined my warranty just for you guys.
Now i'm going to go install a custom rom.
Later.
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I envy you! lol thanks and enjoy! did you ever send in your prime for RMA? I'm thinking that doing so screws us all over lol
whycali said:
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
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hahahahahaha i wish my problem were that simple
nhshah7 said:
I envy you! lol thanks and enjoy! did you ever send in your prime for RMA? I'm thinking that doing so screws us all over lol
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No, never had to RMA. My device is from the US and I'm in Poland so I'm not sure if an RMA would work anyway. I've had it for a month and besides the left screen tearing issue, it works great!
I'm going to install Wooki first and see how that goes. TWRP is already installed and backup has been created. I'll report back if this fixes things. I'm going to try without doing a full wipe (cache and dalvik only). I don't really want to re-install everything.
Parastie said:
No, never had to RMA. My device is from the US and I'm in Poland so I'm not sure if an RMA would work anyway. I've had it for a month and besides the left screen tearing issue, it works great!
I'm going to install Wooki first and see how that goes. TWRP is already installed and backup has been created. I'll report back if this fixes things. I'm going to try without doing a full wipe (cache and dalvik only). I don't really want to re-install everything.
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From past experience, you should always do a full wipe especially if you want your prime to be performing well. Do a titanium backup of all your apps (the pro version is WELL worth the money) and you'll be up and running with an hour exactly how you were before. Good luck!
nhshah7 said:
From past experience, you should always do a full wipe especially if you want your prime to be performing well. Do a titanium backup of all your apps (the pro version is WELL worth the money) and you'll be up and running with an hour exactly how you were before. Good luck!
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Yes, my experience with the HTC Desire tells me a full wipe is probably necessary, however I don't like titanium backup. It takes too long and it's easier just letting everything trickle in over the market. I've also found that, unless you're moving from 2.3 to 4.0.x clearing dalvik and cache usually works just as well. It's not like any rom formats the internal memory to use a different setup with better performance...though maybe that's not a bad idea.
BTW, when I said the one from ASUS wouldn't work, I meant it would not download. It just looping on my tablet to which browser it should use, and I eventually gave up and tried the other link.
Got my prime back from asus RMA no more chance to unlock. My prime was unlocked before send to RMA.
They changed the board or chip, when I did the RMA the .28 update JUST came out so I tried applying it before I sent it off. Worked, so it was updated. Then they sent it back after RMA and it was a March update, way back. Don't think they downgraded, but they did change something. Then no unlock at all (though I never tried beforehand, I imagine it would have worked)
Hi,
I don't have the same error message than you, it only say:
Failed to unlock the device, please try again later​
I tried again later 3 times already. I have .28 and rooted, I just wonder if it fail because I am rooted or not.
Correct me if am wrong but ur device is locked and u trying to do a OTA Update right??
Sent from my Transformer Prime TF201 using xda app-developers app
allthatinny said:
Correct me if am wrong but ur device is locked and u trying to do a OTA Update right??
Sent from my Transformer Prime TF201 using xda app-developers app
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sorry, who are you asking?
bASKOU said:
Hi,
I don't have the same error message than you, it only say:
Failed to unlock the device, please try again later​
I tried again later 3 times already. I have .28 and rooted, I just wonder if it fail because I am rooted or not.
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Click to collapse
I had .28 rooted and was able to do the unlock no problem. I had to download the app from a dropbox account as I was unable to download from ASUS's website.
The issue seems to be related to RMAs. I bought mine 2nd hand from a guy who got it from his boss, so theres no way of knowing if it was ever returned. It doesnt seem to matter on which firmware you are or if you are rooted or not.... All we (probably) have in common is the RMA factor. At least thats progress!