4/18/2013
After months of waiting, my tablet is FINALLY UNLOCKED! If you are in the US, see this post. Thanks you Tien (Asus_USA)!
Update 9/2013:
AlphaDog_NL said:
It's back.
It works
Sooooooo people, contact ASUS Support about your device tracker not working! They will give you support on that, and because it has the same problem causing it, it will fix the unlock issue!
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Click to collapse
Hi all, I decided to finally take the dive a couple days ago to unlock my beloved prime and try out androwook and other custom roms that supposedly put stock to shame. However, I was unfortunately confronted by a crude and nasty message along the lines of:
Code:
An unknown error occurs, which may be a network connection issue.
Please wait and try again later
As usual, I unrooted, rebooted, and tried again. No luck.
I disabled and uninstalled ATP Tweak (sio scheduler/systune), replaced my modified dock keyboard files (browser mod, switched alt/search buttons), and tried again. No luck.
Factory reset from the settings menu. No luck.
Placed the .28 US update on my SD card, rebooted, and re-flashed the update. No luck.
Where does that leave me now? Locked and feeling imprisoned. I'm wondering if it is worth it to downgrade and try unlocking. So far, I have only seen one person have any success with this. Due to the potential brick risk, I want to stay away from this unless I know it will work. I also know that Asus asked for the MAC address of a prime owner with this issue, but that didn't go anywhere.
This seems like it may be an issue that is experienced by anyone that RMA'ed their tablet for whatever reason. I, personally, sent mine in for a green camera issue and mura, but do not think that they changed my motherboard.
I am also curious to see how many other people are having this issue. If it is sizable, I am willing to start a petition to Asus for them to support their unlock tool and fix this stupid error without an RMA. To that effect, please answer the poll above to let me gather some data on the unlock tool.
Thanks to everyone for your help and support that makes xda such an amazing community!
PS I don't want to see any "Asus sucks" posts. There are tons of other threads for that so please spare us
Additional info:
Have tried this on several different network connections.
Have not yet contacted Asus to see if they have my prime listed as "unlocked" already, but will do so sometime this week.
Logcat of running unlock tool results in this:
Code:
D/KeyBoxService(10158): === StatusCode: SC_UNAUTHORIZED!
D/KeyBoxService(10158): === OTA BEGIN
E/KeyBoxService(10158): === Connection to http://wvdrm.asus.com refused
D/KeyBoxService(10158): === Retry after 600 seconds.
D/KeyBoxService(10158): === OTA END
July 13th Update:
I have contacted Asus with this information. I learned something interesting. Asus has my tablet (s/n) listed as LOCKED. They also did not replace my mainboard when I RMA'ed the tablet. I also have not had the unknown serial number issue. Considering those were the 3 criteria a few of us had considered to be the reasons for not being able to unlock, I am now baffled.
I am going to continue communicating with Asus and hopefully push the matter a little bit more so that something happens. As I was told, "HQ is probably aware and working towards a fix". Let's hope that happens sooner rather than later.
September 5th update:
Seems that Asus HQ figured out a fix, but it requires an RMA. We'll find out soon if it actually works...
September 29th update:
Some of the members in this thread have sent their primes in for an RMA to fix the issue. The first prime back STILL has the problem. Asus HQ is looking into the matter...again...
Asus wants me to resend my tablet back to RMA to see if they can fix the problem. I'll see what they have to say, don't really want to RMA back. It's a software issue it seems to me, changing any hardware will just make it worse.
edit: Email was no help. Dumb. Stuck again! Yay
dude2k5 said:
Asus wants me to resend my tablet back to RMA to see if they can fix the problem. I'll see what they have to say, don't really want to RMA back. It's a software issue it seems to me, changing any hardware will just make it worse.
Click to expand...
Click to collapse
Agreed, this seems like a server/application issue that they can fix on their end hopefully!
I have this Problem ,too
Nothing help !
This is so frustrating ...
Asus Transformer Prime 32GB
0.28 Software and Root
nhshah7 said:
Agreed, this seems like a server/application issue that they can fix on their end hopefully!
Click to expand...
Click to collapse
I found a tool for downgrading that worked pretty well, and when combined with Sparkys tool that will root you so easily on .28, the process of downgrading might be worth a try once you've done everything else.
I'm anxious to hear if anyone who's never rooted and has a serial number has ever had this problem.
I thought my tablet hadn't been unlocked correctly because of some issues and some of the people helping me troubleshoot and figure out the prime when I first got it told me to try running the unlock tool again and said i should get a response, but I always got the same network error. However I bought my prime second hand and it had been rooted before. Finally ended up doing some manual tests with ADB to determine if my problem was unlock related and it wasn't.
I had just gotten the prime, and people said even being unlocked I still shouldn't have gotten that network error. I just gave up after that, and have always wondered if it was related to it being previously rooted.
I can't unlock my tablet. I just don't get any error message at all. But I am 100% sure it's not unlocked.
No Problems here
I have a rooted 0.28, I did not root until after I got the 0.28 update.
I just ran the unlock tool downloaded from this thread:
http://forum.xda-developers.com/showthread.php?t=1510737
I had to use the dropbox downlown because the one from ASUS would not work.
Unlocked, no issues. No factor reset necessary, no removing root. Now i'm completely unlocked and ruined my warranty just for you guys.
Now i'm going to go install a custom rom.
Later.
Unlocking by a dummy
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
whycali said:
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
Click to expand...
Click to collapse
I thanked your post just because it made me laugh. :good:
ShyTownFantasy said:
I can't unlock my tablet. I just don't get any error message at all. But I am 100% sure it's not unlocked.
Click to expand...
Click to collapse
have you tried getting a logcat of your prime while you're running the unlock tool? it's REALLY easy if you have adb setup. if not, you can do it from a terminal emulator app. PM me if you need more help.
Parastie said:
I have a rooted 0.28, I did not root until after I got the 0.28 update.
I just ran the unlock tool downloaded from this thread:
http://forum.xda-developers.com/showthread.php?t=1510737
I had to use the dropbox downlown because the one from ASUS would not work.
Unlocked, no issues. No factor reset necessary, no removing root. Now i'm completely unlocked and ruined my warranty just for you guys.
Now i'm going to go install a custom rom.
Later.
Click to expand...
Click to collapse
I envy you! lol thanks and enjoy! did you ever send in your prime for RMA? I'm thinking that doing so screws us all over lol
whycali said:
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
Click to expand...
Click to collapse
hahahahahaha i wish my problem were that simple
nhshah7 said:
I envy you! lol thanks and enjoy! did you ever send in your prime for RMA? I'm thinking that doing so screws us all over lol
Click to expand...
Click to collapse
No, never had to RMA. My device is from the US and I'm in Poland so I'm not sure if an RMA would work anyway. I've had it for a month and besides the left screen tearing issue, it works great!
I'm going to install Wooki first and see how that goes. TWRP is already installed and backup has been created. I'll report back if this fixes things. I'm going to try without doing a full wipe (cache and dalvik only). I don't really want to re-install everything.
Parastie said:
No, never had to RMA. My device is from the US and I'm in Poland so I'm not sure if an RMA would work anyway. I've had it for a month and besides the left screen tearing issue, it works great!
I'm going to install Wooki first and see how that goes. TWRP is already installed and backup has been created. I'll report back if this fixes things. I'm going to try without doing a full wipe (cache and dalvik only). I don't really want to re-install everything.
Click to expand...
Click to collapse
From past experience, you should always do a full wipe especially if you want your prime to be performing well. Do a titanium backup of all your apps (the pro version is WELL worth the money) and you'll be up and running with an hour exactly how you were before. Good luck!
nhshah7 said:
From past experience, you should always do a full wipe especially if you want your prime to be performing well. Do a titanium backup of all your apps (the pro version is WELL worth the money) and you'll be up and running with an hour exactly how you were before. Good luck!
Click to expand...
Click to collapse
Yes, my experience with the HTC Desire tells me a full wipe is probably necessary, however I don't like titanium backup. It takes too long and it's easier just letting everything trickle in over the market. I've also found that, unless you're moving from 2.3 to 4.0.x clearing dalvik and cache usually works just as well. It's not like any rom formats the internal memory to use a different setup with better performance...though maybe that's not a bad idea.
BTW, when I said the one from ASUS wouldn't work, I meant it would not download. It just looping on my tablet to which browser it should use, and I eventually gave up and tried the other link.
Got my prime back from asus RMA no more chance to unlock. My prime was unlocked before send to RMA.
They changed the board or chip, when I did the RMA the .28 update JUST came out so I tried applying it before I sent it off. Worked, so it was updated. Then they sent it back after RMA and it was a March update, way back. Don't think they downgraded, but they did change something. Then no unlock at all (though I never tried beforehand, I imagine it would have worked)
Hi,
I don't have the same error message than you, it only say:
Failed to unlock the device, please try again later​
I tried again later 3 times already. I have .28 and rooted, I just wonder if it fail because I am rooted or not.
Correct me if am wrong but ur device is locked and u trying to do a OTA Update right??
Sent from my Transformer Prime TF201 using xda app-developers app
allthatinny said:
Correct me if am wrong but ur device is locked and u trying to do a OTA Update right??
Sent from my Transformer Prime TF201 using xda app-developers app
Click to expand...
Click to collapse
sorry, who are you asking?
bASKOU said:
Hi,
I don't have the same error message than you, it only say:
Failed to unlock the device, please try again later​
I tried again later 3 times already. I have .28 and rooted, I just wonder if it fail because I am rooted or not.
Click to expand...
Click to collapse
I had .28 rooted and was able to do the unlock no problem. I had to download the app from a dropbox account as I was unable to download from ASUS's website.
The issue seems to be related to RMAs. I bought mine 2nd hand from a guy who got it from his boss, so theres no way of knowing if it was ever returned. It doesnt seem to matter on which firmware you are or if you are rooted or not.... All we (probably) have in common is the RMA factor. At least thats progress!
Related
So I changed a few things in the build.prop-file to get incompatible apps work on my TF 201 but then I somehow restarted it and now it won't boot anymore. Well it shows up the Asus logo and so one but then the screen just stays black (but still illuminated).
I already wiped the data and tried the recovery mode (with the Volume-down/up-button) but they didnt work, it still doesnt boot.
So any ideas which could help me? Im thankful for every help I can get
Maybe let the battery run out. There is also the reset button in the pinhole next to the SD card slot.
Why do people keep taking such risks. There has been a few threads already of some trying to do the same thing and bricking their device. Where these apps so great n important to now have possibly bricked your device? Instead of editing build. Props you could've used another device with same screen size resolution. For example a gameloft game, modern combat 3. Won't work on Prime because it says its incompatible. That is b.s. Prime just wasn't added to support list yet. So I used an Acer500 , same screen size resolution, version and it worked perfectly. A simple wrkaround without risking editing the app and causing a possible bootloop or brick.
Hope you get it up n running soon. Maybe letting the battery completely die and charging back up may clear whatever you did. I won't risk anything till atleast bootloader unlocked n we have recovery also. GOOD LUCK.
I already let the battery run out twice but it doesnt help, when I plug it in again, it just boots normally till the part where the screen stays black.
And the reset button under the sd card slot just reboots the device normally.
try to return it from wherever you bought it they will never even know what happened to it
fliger5 said:
So I changed a few things in the build.prop-file to get incompatible apps work on my TF 201 but then I somehow restarted it and now it won't boot anymore. Well it shows up the Asus logo and so one but then the screen just stays black (but still illuminated).
I already wiped the data and tried the recovery mode (with the Volume-down/up-button) but they didnt work, it still doesnt boot.
So any ideas which could help me? Im thankful for every help I can get
Click to expand...
Click to collapse
I have the same problem with being stuck in bootloop. I've done the pinhole reset, as well as the power+volume reset... nothing works. I've let the battery drain.. nothing.
I just got off the phone with Asus customer support. They told me to return the tablet. Guess where I'm going today? Best Buy and returning it.
And yes, I'll probably get another Prime. They are just so Beautiful!
tylermaciaszek said:
try to return it from wherever you bought it they will never even know what happened to it
Click to expand...
Click to collapse
You sure about that? I bought it from Amazon btw. But I read that some people got the same problem by just applying an official firmware update, so I guess it's really possible that they will never find out what really happened .
but I think there's no other possibility but returning it. :/
I'll give you $50 for it. J/K.... Good luck getting it running.
I don't quite understand how some people can make changes with out us being able to use Clockwork recovery yet. I would return it, they will probably give you a replacement.
Wait til Feb. Asus will prolly release a restore tool along with the bootloader unlock. Like the ruu for htc phones.
Sent from my Transformer Prime TF201 using xda premium
fliger5 said:
You sure about that? I bought it from Amazon btw. But I read that some people got the same problem by just applying an official firmware update, so I guess it's really possible that they will never find out what really happened .
but I think there's no other possibility but returning it. :/
Click to expand...
Click to collapse
Yes. I just did it today. Got the new one on order.
!
Yes. I just did it today. Got the new one on order.
!
Click to expand...
Click to collapse
And did you have to say anything how it happened? If yes, what did you tell them?
fliger5 said:
And did you have to say anything how it happened? If yes, what did you tell them?
Click to expand...
Click to collapse
Nope. Didn't have to tell them anything. It wouldn't leave the bootloader screen. So I did both types of factory resets. They only way thy find out that I rooted it is when it gets back to Asus, they are somehow to get a computer to recognize it (mine won't), and look at the root files therein.
I had no problem returning mine!
Hope that helps!
Did you at least make a backup of the build.prop? I think the system will make one automatically I am just not sure how to go about getting it. I would guess if you can get into it with adb you could pull the backup rename it and push it to the /system. I don't know the commands but I am guessing someone who has posted stuff in the development section does, maybe that would work. Also, I am not sure there is a way to clear the cache/dalvik cache. Maybe through adb somehow which might have to be done as well.
I just don't know enough about adb and the commands to get it done.
Problem is, adb doesnt work because the device isnt recognized. It always says "No device found" or anything like that. Well I'll send it back to Amazon but I think they will send it then to Asus, so there's a chance that they will find it out, right?
I have a brand new asus transformer prime and Iv had quite a few problems but nothing that cannot be fixed until now:/ right the tablet has noot been rooted or anything like that its 100% stock.
The problem is that randomly as i was using the tablet at some point there was a horizontal line down the centre of my screen I will post a screen shot bellow.
From what I read on forums others got black lines all around their screen when updating from honeycomb to icecream sandwich. my tablet came stock with ics, purchased it from pcworld.co.uk(if that makes a difference) I read things about making changes to developers settings with transitions but none of that worked please any1 know anything about this pleas help:/
tablet is only 6 days old, and the line only apears when the screen is on:/
ok i am reposting dont know if i am allowed to do this but as I was taking a screenshot I realized that the line will not appear on the screen shot:S is this a sign of hardware failure?:S :/ ill try upload a pic from my mobile phone
http://tinypic.com/view.php?pic=t6ct1l&s=5
screen shot taken from my mobile as i mentioned what i noticed above:/
b3ava said:
ok i am reposting dont know if i am allowed to do this but as I was taking a screenshot I realized that the line will not appear on the screen shot:S is this a sign of hardware failure?:S :/ ill try upload a pic from my mobile phone
http://tinypic.com/view.php?pic=t6ct1l&s=5
screen shot taken from my mobile as i mentioned what i noticed above:/
Click to expand...
Click to collapse
Looks like a bad screen, send it back to PCWorld.
Doktaphex said:
Looks like a bad screen, send it back to PCWorld.
Click to expand...
Click to collapse
Wouldnt the line remain there if it was a hardware problem?:/ the device has not been dropped once and i have been very carefull with it:/
I'd say do a factory reset....you'll lose all data (unless you back it up elsewhere) and see if it appears on a "pure" Prime. If it's not there, then start adding your apps one at a time to see where it appears.
If it shows on the bare prime, then , it might be in the installed software.
You could then try downloading the .21 update and update the Prime again...Maybe a new install will cure it.
If, after all that, it's still there, then I'd return it to the dealer.
Good luck,
Bob
robertg9 said:
I'd say do a factory reset....you'll lose all data (unless you back it up elsewhere) and see if it appears on a "pure" Prime. If it's not there, then start adding your apps one at a time to see where it appears.
If it shows on the bare prime, then , it might be in the installed software.
You could then try downloading the .21 update and update the Prime again...Maybe a new install will cure it.
If, after all that, it's still there, then I'd return it to the dealer.
Good luck,
Bob
Click to expand...
Click to collapse
I did run a factory reset didnt have much on this so i didnt mind. Can you further explain that .21 update, i dnt even know what that is and where i can get it from.. more info the line appears from the boot logo(dunno if that helps)
The .21 refers to the latest system update. You can update your Prime by going into Settings, About Tablet, System Update and checking for and installing the update. It appears to me that your screen maybe bad or that there is a bad connection. You might consider returning it if the update or the other suggestion of a system reset don't work.
Good luck.
Sent from my Transformer Prime TF201 using Tapatalk
mbo1951 said:
The .21 refers to the latest system update. You can update your Prime by going into Settings, About Tablet, System Update and checking for and installing the update. It appears to me that your screen maybe bad or that there is a bad connection. You might consider returning it if the update or the other suggestion of a system reset don't work.
Good luck.
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
If the Prime says you got the latest update, then it's possible that it was corrupted. The final test would be to download it from the support site to an SD card and try updating that way. There are a couple of threads that talk about updating manually....Just make sure you choose the right update version for the country that you are in...and probably don't need to say it, make sure your battery is fully charged before you start.....and since you're a noobe, have a good stiff drink before you start.....that seems to help noobies
Good luck
Bob
robertg9 said:
If the Prime says you got the latest update, then it's possible that it was corrupted. The final test would be to download it from the support site to an SD card and try updating that way. There are a couple of threads that talk about updating manually....Just make sure you choose the right update version for the country that you are in...and probably don't need to say it, make sure your battery is fully charged before you start.....and since you're a noobe, have a good stiff drink before you start.....that seems to help noobies
Good luck
Bob
Click to expand...
Click to collapse
Thanx but can any1 give me a link or whatever with the download and everything i need 2 know? How do i find which county specific update the device came with so that i can apply the same 1? Dnt want to void the warranty.
Thanx so much for your time interest and patience i really apreciate it
If the line is appearing in boot is most likely hardware issue.
Try turning off the prime, press volume down and while still pressing it turn it on, it should get you into basic stock recovery. You have a few secs to check if the line is still there.
If you see the line you should return it
Zephyrot said:
If the line is appearing in boot is most likely hardware issue.
Try turning off the prime, press volume down and while still pressing it turn it on, it should get you into basic stock recovery. You have a few secs to check if the line is still there.
If you see the line you should return it
Click to expand...
Click to collapse
gave that a try it still appears but what i dnt get is why it dissapears when the screen is off. every other device I've had with this problem the indication remained after screen was off(like dead pixels etc). anw if any1 can direct me to that patch maybe ill give it a try:/
b3ava said:
gave that a try it still appears but what i dnt get is why it dissapears when the screen is off. every other device I've had with this problem the indication remained after screen was off(like dead pixels etc). anw if any1 can direct me to that patch maybe ill give it a try:/
Click to expand...
Click to collapse
The recovery screen uses the most basic of the basic drivers to run, if you are seeing it there it's hardware.
The fact that you are not seeing it when its off its probably because the issue is a Flex connecting the motherboard to the screen. Depending on what part is damaged you might see it or not when it is off.
.21 patch is just the latest Firmware. Go to settings -> About your tablet -> System upgrade check or something along those lines ^^
b3ava said:
Thanx but can any1 give me a link or whatever with the download and everything i need 2 know? How do i find which county specific update the device came with so that i can apply the same 1? Dnt want to void the warranty.
Thanx so much for your time interest and patience i really apreciate it
Click to expand...
Click to collapse
All that's mentioned in your thread can be located by SEARCHING the forum.
Since you seem to not be inclined to expend any effort to solve YOUR problem, here is the link that will tell you how to manually install the upgrade.
http://service.asus.com/TF201_fwupdate
Notice that is on the ASUS site....a little searching of their tech database might have helped
robertg9 said:
All that's mentioned in your thread can be located by SEARCHING the forum.
Since you seem to not be inclined to expend any effort to solve YOUR problem, here is the link that will tell you how to manually install the upgrade.
http://service.asus.com/TF201_fwupdate
Notice that is on the ASUS site....a little searching of their tech database might have helped
Click to expand...
Click to collapse
Thanx again but u dnt need 2 be grumpy. Iv been nothing but polite, I dont take 4 granted that people should know as much as I do and when they dont i dont act like a wise ass. When ever i search this forum i cannot find what i am looking 4 specifically thus my request,and since you knew where it was i thought it wouldnt be a challenge 4 u.
I repair Farming GPS computers for a living, (For example Raven Viper Pro)what your seeing is a panel fault, either with the LCD or the driver chips attached to it. this can be seen normally on a white/blue screen, sometimes it wont show with certain colors, I've never seen it show when a screen is off though.
It comes down to you should get it replaced. I've seen this on units that are brand new.
Sorry to be the barer of bad news.
xn1337 said:
I repair Farming GPS computers for a living, (For example Raven Viper Pro)what your seeing is a panel fault, either with the LCD or the driver chips attached to it. this can be seen normally on a white/blue screen, sometimes it wont show with certain colors, I've never seen it show when a screen is off though.
It comes down to you should get it replaced. I've seen this on units that are brand new.
Sorry to be the barer of bad news.
Click to expand...
Click to collapse
well apreciated will be returning it as soon as I get back to UK thanx for all the help
Hello fellow XDA Members,
I recently found out that my transformer prime had a soft spot on the back shell and it was causing creaking, I also have a dead pixel on the front. I told myself that I can live with this and I proceeded to using the prime out of the box until it progressively got worse. Its at a point where I can no longer bear to use it without being bothered by the creaking. The pixel is still something I can deal with.
I want to return it, but there were a few problems.
-The RMA number was recieved on March 14th, today is April 9th, and I'm not sure if its too late to send it
-I unlocked the device without knowing the consequences of voiding the warranty and how badly I'd need it.
-I used the ViperBoyMod to unroot the device and then attempt to factory reset (hoping that Asus won't be able to tell that it was rooted and unlocked). After factory resetting, I am now stuck in clockworkrecoverymod and I can't get out. At this point, I just want to be able to use my prime at the least.
What should I do? Is there anything I can do? This if my first major purchase EVER and I really love my prime. I have no idea what to do. I won't mind having to pay Asus to fix the problems if the price isn't outrageous, but how do I even get the prime to work again?
PLEASE HELP
I'm not sure if this is the right thread to go to, but I really really need some help.
You will need to boot into fastboot mode and flash the stock firmware (basically a factory reset)
Hold the volume down button whilst turning it on. Some text should appear, then let it go to boot into fastboot.
Hope that helps. I'm not a tablet user myself
Sent from my sexy, sultry, suave Xperia Play sporting this season's Ice Cream Sony swimwear
bri.kwong94 said:
Hello fellow XDA Members,
I recently found out that my transformer prime had a soft spot on the back shell and it was causing creaking, I also have a dead pixel on the front. I told myself that I can live with this and I proceeded to using the prime out of the box until it progressively got worse. Its at a point where I can no longer bear to use it without being bothered by the creaking. The pixel is still something I can deal with.
I want to return it, but there were a few problems.
-The RMA number was recieved on March 14th, today is April 9th, and I'm not sure if its too late to send it
-I unlocked the device without knowing the consequences of voiding the warranty and how badly I'd need it.
-I used the ViperBoyMod to unroot the device and then attempt to factory reset (hoping that Asus won't be able to tell that it was rooted and unlocked). After factory resetting, I am now stuck in clockworkrecoverymod and I can't get out. At this point, I just want to be able to use my prime at the least.
What should I do? Is there anything I can do? This if my first major purchase EVER and I really love my prime. I have no idea what to do. I won't mind having to pay Asus to fix the problems if the price isn't outrageous, but how do I even get the prime to work again?
PLEASE HELP
I'm not sure if this is the right thread to go to, but I really really need some help.
Click to expand...
Click to collapse
Check the "How to unbrick your Prime" thread.
As far as voiding the warranty, I would hope Asus would still fix the creaking/dead pixel as those are physical defects, not pertaining to software.
There is a thread here somewhere stating that someone bricked their Prime, with voided warranty, and Asus said it needed a new mainboard, and he would have to pay. He said he was aware of the voided warranty and said he would pay, but then they gave him the cost....$679 dollars!! Ridiculous
Sorry I couldn't be if more help, but do let us know what happens. Good luck bro
jaycustom said:
Check the "How to unbrick your Prime" thread.
As far as voiding the warranty, I would hope Asus would still fix the creaking/dead pixel as those are physical defects, not pertaining to software.
There is a thread here somewhere stating that someone bricked their Prime, with voided warranty, and Asus said it needed a new mainboard, and he would have to pay. He said he was aware of the voided warranty and said he would pay, but then they gave him the cost....$679 dollars!! Ridiculous
Sorry I couldn't be if more help, but do let us know what happens. Good luck bro
Click to expand...
Click to collapse
Thank you all so much, I have to figure out how to get it to go into fastboot right now because i don't know how i would be able to drop any files into my prime since i can't use it at all.
I'm 17, i just bought my first piece of technology two months ago with my own money, i'm not going to have 600 bucks to spare for my tablet. :/
bri.kwong94 said:
Thank you all so much, I have to figure out how to get it to go into fastboot right now because i don't know how i would be able to drop any files into my prime since i can't use it at all.
I'm 17, i just bought my first piece of technology two months ago with my own money, i'm not going to have 600 bucks to spare for my tablet. :/
Click to expand...
Click to collapse
Hold the volume down button while turning the power on. I did a quick Google search for you when I saw this thread. Hopefully you should get some text on your screen, then release the buttons and you should be in fastboot.
Sent from my sexy, sultry, suave Xperia Play sporting this season's Ice Cream Sony swimwear
CTU_Loscombe said:
Hold the volume down button while turning the power on. I did a quick Google search for you when I saw this thread. Hopefully you should get some text on your screen, then release the buttons and you should be in fastboot.
Sent from my sexy, sultry, suave Xperia Play sporting this season's Ice Cream Sony swimwear
Click to expand...
Click to collapse
Thank you so much for your efforts. Sadly, that method brings me straight to Clockworkrecoverymod. I'm trying to get ADB working and try unbricking it. I desperately want to send it in still.
bri.kwong94 said:
Thank you so much for your efforts. Sadly, that method brings me straight to Clockworkrecoverymod. I'm trying to get ADB working and try unbricking it. I desperately want to send it in still.
Click to expand...
Click to collapse
Try factory reset/data wipe
Then go to advanced
Then wipe dalvik cache.
All from Clockworkmod
Standard Clockworkmod factory reset
Sent from my sexy, sultry, suave Xperia Play sporting this season's Ice Cream Sony swimwear
you have to install the naked driver find them in dev section then push a rom through adb to your sdcard and flash it then you will be all better again.
tylermaciaszek said:
you have to install the naked driver find them in dev section then push a rom through adb to your sdcard and flash it then you will be all better again.
Click to expand...
Click to collapse
Thank you for the insight, do you think you can link me to a naked driver and/or a stock rom?
I tried the ABD unbricking method. The setup was successful, but my Prime can't even be detected in clockworkrecoverymod, i'm guessing i'd need the driver?
bri.kwong94 said:
Thank you for the insight, do you think you can link me to a naked driver and/or a stock rom?
I tried the ABD unbricking method. The setup was successful, but my Prime can't even be detected in clockworkrecoverymod, i'm guessing i'd need the driver?
Click to expand...
Click to collapse
its in the developement section. make sure before you install naked driver tool, to completwly remove any previous prime or android drivers. if not they will interfere with naked drivers and won't work.
demandarin said:
its in the developement section. make sure before you install naked driver tool, to completwly remove any previous prime or android drivers. if not they will interfere with naked drivers and won't work.
Click to expand...
Click to collapse
I downloaded and extracted the files, but I'm not sure how I can install this. I couldn't find any directions. Another problem is that the computer makes a strange sound when i plug the tablet in, its not the usual USB sound. I can't find it in device manager to make sure I delete all the drivers.
bri.kwong94 said:
I downloaded and extracted the files, but I'm not sure how I can install this. I couldn't find any directions. Another problem is that the computer makes a strange sound when i plug the tablet in, its not the usual USB sound. I can't find it in device manager to make sure I delete all the drivers.
Click to expand...
Click to collapse
try this http://www.addictivetips.com/window...-or-device-drivers-manually-in-windows-vista/
Thank you so much to everyone, I have successfully unbricked my Transformer Prime and I will ship it out tomorrow. I just hope everything goes well. I really and sincerely appreciate all the help that each of you gave me today. God bless.
Me myself and alot of other prime owners are have problems with ASUS unlock device tool and i was wondering if anyone has been able to Unlock there prime in the last 2 weeks. Because it say "unknown error may be do to a connection issue" .Im trying to figuare out if it is ASUS unlock server or something to do whit ASUS and not my tablet Thanks
I rooted it back in February when I originally bought it, but I finally unlocked mine last night with no issues. Installed TWRP Recovery and Androwook Rom without a hitch.
djwascom33 said:
Me myself and alot of other prime owners are have problems with ASUS unlock device tool and i was wondering if anyone has been able to Unlock there prime in the last 2 weeks. Because it say "unknown error may be do to a connection issue" .Im trying to figuare out if it is ASUS unlock server or something to do whit ASUS and not my tablet Thanks
Click to expand...
Click to collapse
I just got mine on Wednesday (5/31/12) and unlocked & rooted it with no problem at all...
djwascom33 said:
Me myself and alot of other prime owners are have problems with ASUS unlock device tool and i was wondering if anyone has been able to Unlock there prime in the last 2 weeks. Because it say "unknown error may be do to a connection issue" .Im trying to figuare out if it is ASUS unlock server or something to do whit ASUS and not my tablet Thanks
Click to expand...
Click to collapse
I unlocked mine with no troubles on Thursday, that is to say 4 days ago.
Sent from my Transformer Prime TF201 using Tapatalk 2
I've had mine a couple of weeks and updated it to.21 then decided to unlock and root, of course i took the hard road but thanks to xda and all the great devs i was able to use the unlock tool, roll back to .15 root and so on
So I get the app installed. I agree to the black pop up box then I get a second page with an orangey warning exclamation point and other text but I don't see any option to execute on this page and I can't scroll down to select anything or click on the triangle.
What do I do from this screen? Am I unlocked or is it hanging?
tf201 said:
So I get the app installed. I agree to the black pop up box then I get a second page with an orangey warning exclamation point and other text but I don't see any option to execute on this page and I can't scroll down to select anything or click on the triangle.
What do I do from this screen? Am I unlocked or is it hanging?
Click to expand...
Click to collapse
I unlocked a new one about a week ago. No problems here.
Sent from my Transformer Prime TF201 using Tapatalk 2
So what's the process of using the unlock app. I hate to be that guy but I think im missing something
Edit. I'm using large font so it just made it render wrong with no poss to scroll.
Sent from my Transformer Prime TF201 using Tapatalk 2
Got device with .17 on it rooted with no problem.. same with registration tried apk v7 and 7.1 all i get is the network error previously mentioned. Have spent time getting things setup to my liking but until I have CWM installed I hate to do much more. Does anyone know of an alternative bootloader unlocker besides asus? And, does anyone have any confirmed news as to what asus is doing or thinking on this? Bought device 2Jun12. Thx!
wargear said:
Got device with .17 on it rooted with no problem.. same with registration tried apk v7 and 7.1 all i get is the network error previously mentioned. Thx!
Click to expand...
Click to collapse
I believe you have to be unrooted for the Asus bootloader app to work.
Hmmm don't recall seeing that but, no big deal to try it... let you know... nope wiped twice and installed v7 clean same error about network....
I unlocked two days ago, no problems at all.
Searched other forums and seems like a common yet erratic problem. I'm not a programmer myself ( linux cisco onetime MCSE )... but it appears there are ways to rewrite .apk filez and I hope one of our talented members can find an alternate method or fix for this one.. any takers?
I just unlocked the bootloader after getting the.28 update OTA. No problem at all. One point to remember when using the Asus unlock tool is that you have to be unrooted.
I tried from clean reset twice no root and got same msg. Firmware update says no update avail currently has build 9.4.3.17 US that it came with. nothing good is free if anybody here has a proposed solution I'm more than happy to contribute!
asus support
Well I sent asus support a description of my problem and got a reply to call a support center. They were very polite and listened to my findings after the expected warrantys gone if you tried this sermon... bottom line is this: it became clear that there is a serial number problem at asus they kept telling me mine was invalid even though I read it right off the unit to them. I pointed out that when Unit was registered online - no problem. Their only suggestion was to wipe unit download .29 and try again bad serial number not withstanding. No dice same error msg... have to wait till a modified unlocker is finished.
cam30era said:
I just unlocked the bootloader after getting the.28 update OTA. No problem at all. One point to remember when using the Asus unlock tool is that you have to be unrooted.
Click to expand...
Click to collapse
i don't know why people are saying this...
i unlocked mine well after i rooted it...absolutely no problems
i even specifically wanted to root it first...as unlocked the bootloader on some devices wipes everything..so i rooted, backed up my apps, then unlocked the bootloader..without a problem
but unlocking the bootloader (and consequently rooting) does not wipe anything so you're fine regardless
and as far as recently unlocking...i got one of the first primes and i JUST unlocked mine three days ago without a problem..*knock on wood*
truthlesshero said:
i don't know why people are saying this...
i unlocked mine well after i rooted it...absolutely no problems
i even specifically wanted to root it first...as unlocked the bootloader on some devices wipes everything..so i rooted, backed up my apps, then unlocked the bootloader..without a problem
but unlocking the bootloader (and consequently rooting) does not wipe anything so you're fine regardless
and as far as recently unlocking...i got one of the first primes and i JUST unlocked mine three days ago without a problem..*knock on wood*
Click to expand...
Click to collapse
Your FFC just died....lol
DROID DOES, Apple did...like I forgot when
I was fully rooted and running the .28 update but was unhappy with it. A few days ago, I unlocked my rooted .28 TFP with no issues. I am now a very happy TFP owner running Virtuous Prime Rom with Motley's 3.04b kernel OC'd at 1.7ghz and running great!
Sent from my Transformer Prime TF201 using XDA Premium HD app
did the OP figure this out? tried reinstalling drivers (could only do windows default drivers), full wipe. about to try downloading the .28 f/w to my sd to flash/wipe it that way. i do NOT have the serial unknown issue and have had no issue with OTA's.
I did send it in for green camera and mura issues, but i'm nearly certain they did not replace my mo-bo
Ive see a lot of threads about Prime's screen tearing and stuff but nothing like what is happiening with mine...
I've got this the first time a few months ago, and usually a reboot, or a long time without using it, or even a factory reset would make it go back... I wasnt getting it for a while, but now... no reboot is working...
want to know if anyone got anything like this, and if its really hardware and i will have to take it to ASUS...
Taking to ASUS is not really an option right now cuz I am not in the country I bought it right now and will take more two weeks to go back there...
Is there any way to flash a firmware through adb? would love if someone could walk me through it... thats the only hope I have right now.... unless someone have a better idea...
I am still hoping this is software... maybe a variant of what many people has been getting... since as far as I remember this started happen after ICS update
Thanks guys
It's dead Jim. RMA it. Looks like a loose connection.
leppie said:
It's dead Jim. RMA it. Looks like a loose connection.
Click to expand...
Click to collapse
Maybe, but only if it is a cable I couldn't check.... I just opened it, checked the cables and still same ****....
I had the same issue. I dropped my prime and then this happened. I had to RMA it.
have you tried reboot it using the pin hole by the micro sd card?
Guys i just want to report I had to RMA it. About 3 weeks after i gt it back perfectly working. They replaced the lcd pannel. But the most interesting is the device has an unlocked bootloader. Nevertheless it was taken care of under the warranty! Amazing that Asus is honoring unlocked devices' warranties for problems unrelated to it. Great job Asus!