I have a brand new asus transformer prime and Iv had quite a few problems but nothing that cannot be fixed until now:/ right the tablet has noot been rooted or anything like that its 100% stock.
The problem is that randomly as i was using the tablet at some point there was a horizontal line down the centre of my screen I will post a screen shot bellow.
From what I read on forums others got black lines all around their screen when updating from honeycomb to icecream sandwich. my tablet came stock with ics, purchased it from pcworld.co.uk(if that makes a difference) I read things about making changes to developers settings with transitions but none of that worked please any1 know anything about this pleas help:/
tablet is only 6 days old, and the line only apears when the screen is on:/
ok i am reposting dont know if i am allowed to do this but as I was taking a screenshot I realized that the line will not appear on the screen shot:S is this a sign of hardware failure?:S :/ ill try upload a pic from my mobile phone
http://tinypic.com/view.php?pic=t6ct1l&s=5
screen shot taken from my mobile as i mentioned what i noticed above:/
b3ava said:
ok i am reposting dont know if i am allowed to do this but as I was taking a screenshot I realized that the line will not appear on the screen shot:S is this a sign of hardware failure?:S :/ ill try upload a pic from my mobile phone
http://tinypic.com/view.php?pic=t6ct1l&s=5
screen shot taken from my mobile as i mentioned what i noticed above:/
Click to expand...
Click to collapse
Looks like a bad screen, send it back to PCWorld.
Doktaphex said:
Looks like a bad screen, send it back to PCWorld.
Click to expand...
Click to collapse
Wouldnt the line remain there if it was a hardware problem?:/ the device has not been dropped once and i have been very carefull with it:/
I'd say do a factory reset....you'll lose all data (unless you back it up elsewhere) and see if it appears on a "pure" Prime. If it's not there, then start adding your apps one at a time to see where it appears.
If it shows on the bare prime, then , it might be in the installed software.
You could then try downloading the .21 update and update the Prime again...Maybe a new install will cure it.
If, after all that, it's still there, then I'd return it to the dealer.
Good luck,
Bob
robertg9 said:
I'd say do a factory reset....you'll lose all data (unless you back it up elsewhere) and see if it appears on a "pure" Prime. If it's not there, then start adding your apps one at a time to see where it appears.
If it shows on the bare prime, then , it might be in the installed software.
You could then try downloading the .21 update and update the Prime again...Maybe a new install will cure it.
If, after all that, it's still there, then I'd return it to the dealer.
Good luck,
Bob
Click to expand...
Click to collapse
I did run a factory reset didnt have much on this so i didnt mind. Can you further explain that .21 update, i dnt even know what that is and where i can get it from.. more info the line appears from the boot logo(dunno if that helps)
The .21 refers to the latest system update. You can update your Prime by going into Settings, About Tablet, System Update and checking for and installing the update. It appears to me that your screen maybe bad or that there is a bad connection. You might consider returning it if the update or the other suggestion of a system reset don't work.
Good luck.
Sent from my Transformer Prime TF201 using Tapatalk
mbo1951 said:
The .21 refers to the latest system update. You can update your Prime by going into Settings, About Tablet, System Update and checking for and installing the update. It appears to me that your screen maybe bad or that there is a bad connection. You might consider returning it if the update or the other suggestion of a system reset don't work.
Good luck.
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
If the Prime says you got the latest update, then it's possible that it was corrupted. The final test would be to download it from the support site to an SD card and try updating that way. There are a couple of threads that talk about updating manually....Just make sure you choose the right update version for the country that you are in...and probably don't need to say it, make sure your battery is fully charged before you start.....and since you're a noobe, have a good stiff drink before you start.....that seems to help noobies
Good luck
Bob
robertg9 said:
If the Prime says you got the latest update, then it's possible that it was corrupted. The final test would be to download it from the support site to an SD card and try updating that way. There are a couple of threads that talk about updating manually....Just make sure you choose the right update version for the country that you are in...and probably don't need to say it, make sure your battery is fully charged before you start.....and since you're a noobe, have a good stiff drink before you start.....that seems to help noobies
Good luck
Bob
Click to expand...
Click to collapse
Thanx but can any1 give me a link or whatever with the download and everything i need 2 know? How do i find which county specific update the device came with so that i can apply the same 1? Dnt want to void the warranty.
Thanx so much for your time interest and patience i really apreciate it
If the line is appearing in boot is most likely hardware issue.
Try turning off the prime, press volume down and while still pressing it turn it on, it should get you into basic stock recovery. You have a few secs to check if the line is still there.
If you see the line you should return it
Zephyrot said:
If the line is appearing in boot is most likely hardware issue.
Try turning off the prime, press volume down and while still pressing it turn it on, it should get you into basic stock recovery. You have a few secs to check if the line is still there.
If you see the line you should return it
Click to expand...
Click to collapse
gave that a try it still appears but what i dnt get is why it dissapears when the screen is off. every other device I've had with this problem the indication remained after screen was off(like dead pixels etc). anw if any1 can direct me to that patch maybe ill give it a try:/
b3ava said:
gave that a try it still appears but what i dnt get is why it dissapears when the screen is off. every other device I've had with this problem the indication remained after screen was off(like dead pixels etc). anw if any1 can direct me to that patch maybe ill give it a try:/
Click to expand...
Click to collapse
The recovery screen uses the most basic of the basic drivers to run, if you are seeing it there it's hardware.
The fact that you are not seeing it when its off its probably because the issue is a Flex connecting the motherboard to the screen. Depending on what part is damaged you might see it or not when it is off.
.21 patch is just the latest Firmware. Go to settings -> About your tablet -> System upgrade check or something along those lines ^^
b3ava said:
Thanx but can any1 give me a link or whatever with the download and everything i need 2 know? How do i find which county specific update the device came with so that i can apply the same 1? Dnt want to void the warranty.
Thanx so much for your time interest and patience i really apreciate it
Click to expand...
Click to collapse
All that's mentioned in your thread can be located by SEARCHING the forum.
Since you seem to not be inclined to expend any effort to solve YOUR problem, here is the link that will tell you how to manually install the upgrade.
http://service.asus.com/TF201_fwupdate
Notice that is on the ASUS site....a little searching of their tech database might have helped
robertg9 said:
All that's mentioned in your thread can be located by SEARCHING the forum.
Since you seem to not be inclined to expend any effort to solve YOUR problem, here is the link that will tell you how to manually install the upgrade.
http://service.asus.com/TF201_fwupdate
Notice that is on the ASUS site....a little searching of their tech database might have helped
Click to expand...
Click to collapse
Thanx again but u dnt need 2 be grumpy. Iv been nothing but polite, I dont take 4 granted that people should know as much as I do and when they dont i dont act like a wise ass. When ever i search this forum i cannot find what i am looking 4 specifically thus my request,and since you knew where it was i thought it wouldnt be a challenge 4 u.
I repair Farming GPS computers for a living, (For example Raven Viper Pro)what your seeing is a panel fault, either with the LCD or the driver chips attached to it. this can be seen normally on a white/blue screen, sometimes it wont show with certain colors, I've never seen it show when a screen is off though.
It comes down to you should get it replaced. I've seen this on units that are brand new.
Sorry to be the barer of bad news.
xn1337 said:
I repair Farming GPS computers for a living, (For example Raven Viper Pro)what your seeing is a panel fault, either with the LCD or the driver chips attached to it. this can be seen normally on a white/blue screen, sometimes it wont show with certain colors, I've never seen it show when a screen is off though.
It comes down to you should get it replaced. I've seen this on units that are brand new.
Sorry to be the barer of bad news.
Click to expand...
Click to collapse
well apreciated will be returning it as soon as I get back to UK thanx for all the help
Related
Please bare with me.
This is the second time this particular problem has happened to my device.
So I was on the tram coming back from my maths exam today.
(Running a ROM with Hardcore's SpeedMod K2-15)
I decide to change the song, all of a sudden, my screen turns black and I can't turn my phone back on. I as soon as it happened I thought uh oh. (the battery was at 74%.
So I tried to reboot my phone, didn't work.
Tried to get into download mode, didn't work.
Tried to get into recovery mode, didn't work.
Went to see if anything happened if I put in my charger AND USB cable. Both instances nothing happened.
When the incident happened last time, I was about to have it shipped to Samsung, was in the car on the way there and I was still pressing the power button in hope that it would work. Low and behold, it turned on, I flashed a different ROM and kernel and was on my merry way until today.
After browsing Q&A for around an hour the only other instances I've found with this problem are my original thread (around a month ago) when the same problem occurred.
http://forum.xda-developers.com/showthread.php?t=1302645
And another one I found today whilst browsing.
http://forum.xda-developers.com/showthread.php?t=1289063
also here
http://forum.xda-developers.com/showthread.php?p=18139062
So up to my knowledge this seems like a problem that isn't only a one off if I'm not the only one reporting it.
Is there anything I can possibly do to fix my phone or something to avoid doing so others don't run into the same unfortunate set of circumstances?
PS. two days ago I deleted a few folders on my USB storage as they were taking up too much storage space. I doubt they had anything to do with the problem though and that's the only difference I can think of that MAY have trigged the event. But I have no reason as to why it happened. I am also using NoMoarPowah and Chainfires3D mod (which I've been using for ages and i'm sure had nothing at all to do with the problem)
hopefully someone knows of a definite solution. :\
Wow the same thing is happening to my phone as well. Thanks for the detailed description. Hopefully we'll find a response soon. Also, I would suggest you investigate the volume of chode in the nearby vicinity of your phone, may be a problem (personal experience)
I just dropped mine off a stepladder in kfc, and i'm experiencing the same problem. Avoid doing this. Hopefully someone else has a better solution to your problem but for now, just don't drop it off any stepladders.
x0x0 leopardkitty69
pokergirl said:
You spelt bare wrong
Click to expand...
Click to collapse
I've made similar mistakes in life. You don't want to mix them up at the wrong time. *Shows bear scars*
leopardkitty69 said:
I just dropped mine off a stepladder in kfc, and i'm experiencing the same problem. Avoid doing this. Hopefully someone else has a better solution to your problem but for now, just don't drop it off any stepladders.
x0x0 leopardkitty69
Click to expand...
Click to collapse
ALSO Don't dinosaur with it, nor allow for sluts to touch it xoxoxoxoxoxoxoxoxox bb <3
pokergirl said:
last edited by pokergirl; today at 01:04 pm. Reason: I did it wrong!
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Click to collapse
you're doing it wrong!
Too late for the sluts, they're all over it! x0x0x0x0x0x
H3h3
H3h3h3h3h3h3h3h3h3 its ****ed darl <3 xxxxxx
Leopardkitty69 stop degrading urself g1rL g3t urs31f @ [email protected] xo
- A girl who knows how to control balls
leopardkitty69 said:
I just dropped mine off a stepladder in kfc, and i'm experiencing the same problem. Avoid doing this. Hopefully someone else has a better solution to your problem but for now, just don't drop it off any stepladders.
x0x0 leopardkitty69
Click to expand...
Click to collapse
I dropped it quite hard and it caused corruption on /efs partition.
lol'd
This thread has suddenly become a lot more interesting.
pokergirl said:
Through implementing my CAS 89 values and inserting chode = 2x length into my TVM solver i introduced the viagra into my phonem therefore, bringing its pwoer to 9001 and causing for it to groan in pleasure. Through utilising square volume = 2 * x * l with x = your vaginas length and y = The radius of your arsehole i solved this problem. (Personal experience, for more information visit (it made me delete the link))
P.s chodemaster - Your personal experience is obviously limited and incredibly detrimental to the phone. When YOU have caught all 151 original chodes you should post in this forum in a SERIOUS and well rounded individual manner
P.P.S NEED MOAR PYLONS
P.P.P.S THIS IS YOUR BIRTHDAY CARD FOR NEXT YEAR
Click to expand...
Click to collapse
Sigh I really need a solution. Not thread spam >.<
This sounds like a serious issue with your phone's hardware. You should return it to Samsung.
with the phones hardware itself?
If they manage to fix it do you think the'll notice it's been rooted?
I've removed the triangle and reset the flash count i've just got a new ROM on it.
(as in will it still be under warranty)
If you manage to reset the counter and get the original stock rom on it (or a new version which was meant for your device and came by kies) you should be perfectly fine, just don't root it again (until you get it back, that is).
Freakgs said:
If you manage to reset the counter and get the original stock rom on it (or a new version which was meant for your device and came by kies) you should be perfectly fine, just don't root it again (until you get it back, that is).
Click to expand...
Click to collapse
but it currently won't turn on at all ;|
giga502 said:
but it currently won't turn on at all ;|
Click to expand...
Click to collapse
In that case chances are very high that Samsung will simply replace it, given that they probably won't be able to turn it on, too.
That's what I've heard from many people atleast, who had issues turning their devices on.
Only way to find out: see if you can get warranty.
Other option: be honest that you rooted and hope for the best, yet I don't know how Samsung staff would react to that, probably not too good.
Ps:
I take it that you have a JIG and tried that one already? As you stated, that you did reset the counter.
Freakgs said:
In that case chances are very high that Samsung will simply replace it, given that they probably won't be able to turn it on, too.
That's what I've heard from many people atleast, who had issues turning their devices on.
Only way to find out: see if you can get warranty.
Other option: be honest that you rooted and hope for the best, yet I don't know how Samsung staff would react to that, probably not too good.
Ps:
I take it that you have a JIG and tried that one already? As you stated, that you did reset the counter.
Click to expand...
Click to collapse
I've given it to a friend but I highly doubt it would work. Anyway for now, I'm going to place it in rice JUST IN CASE there is a tiny bit of moisture on some part of the motherboard which is messing things up. If that dosn't work i'm going to go down to my mobile dealer and hope for the best
thanks for your help!
One question: Did you pull the battery, and put it back in?
I have had this sometimes before, it seems to be caused of overheating... But I'm not 100%. I have checked Logcat but nothing in there of interest.
ante0 said:
One question: Did you pull the battery, and put it back in?
I have had this sometimes before, it seems to be caused of overheating... But I'm not 100%. I have checked Logcat but nothing in there of interest.
Click to expand...
Click to collapse
no I havn't done that. I'm taking it back later today
Ok guys, yes...I'm a noob...
I did a master reset on the phone and now I get nothing...
It won't turn on unless I plug it in to the charger.
When it does turn on, all I get is a few vibrations, and
the icons at the bottom light up.
I can get windows to see the two "drives" of the phone,
but they are empty (have 0 bytes if you right click and check properties. If you left click, it says please insert disc).
I've tried a new battery and my battery turns another phone on...
I've also tried two cables and two PCs.
It hasn't been rooted or messed with, the battery died and I went to charge
it and nothing...I left it on charge overnight and at least see a bit life.
Any ideas, or should I just send it on to HTC??
So that others have a better idea... can you get into hboot or fastboot?
try a nwe battery
xboarder56 said:
try a nwe battery
Click to expand...
Click to collapse
he said he already tried a new charged battery, so it can't be that. I'm thinking his phone's OS might be gone so he should probably installed a RUU or something.
In the dark...
Can't see anything come up on screen...
no idea what mode it's in, hboot, fastboot or anything ??!?!!
Think it might be possible to install just a stock (Tmobile) RUU?? If so, how ?????
karaokekarnival said:
Can't see anything come up on screen...
no idea what mode it's in, hboot, fastboot or anything ??!?!!
Think it might be possible to install just a stock (Tmobile) RUU?? If so, how ?????
Click to expand...
Click to collapse
if you can't get into hboot/fastboot (totally forgot which, basically same thing) then you can't do the RUU
Hmmm, OK
Do you think there is anything that I can do to get it running ??
And where do I find the thanks button ???
karaokekarnival said:
Do you think there is anything that I can do to get it running ??
And where do If ind the thanks button ???
Click to expand...
Click to collapse
if you rooted and custom recovery you could but right now you out of luck you gonna have to return
Duh, I found the thanks button !!!
I was afraid of that...guess I'll ship it off Monday. If anyone knows a way before then, let me know...can't hurt to try, eh ??
karaokekarnival said:
Duh, I found the thanks button !!!
I was afraid of that...guess I'll ship it off Monday. If anyone knows a way before then, let me know...can't hurt to try, eh ??
Click to expand...
Click to collapse
There isn't a way if your phone isn't detected or you can't get into hboot. Meaning you have no control over your phone to do anything.
Anyways, for htc warranty exchanges that is done with tmobile... they usually send you the phone first and then you send one back in return. Unless your policy is different. So i suggest you calling them immediately.
Update
I can go into control panel and "see" the phone listed in device manager under portable devices as "F" and "G". Click properties and they are found as HTC devices. Does this mean I can do anything to it? I just want my phone back working as fast as I can. Sending it in will take a while. I bought this phone for the camera. We have a 1 yr old and don't wanna miss the Christmas pics...
karaokekarnival said:
I can go into control panel and "see" the phone listed in device manager under portable devices as "F" and "G". Click properties and they are found as HTC devices. Does this mean I can do anything to it? I just want my phone back working as fast as I can. Sending it in will take a while. I bought this phone for the camera. We have a 1 yr old and don't wanna miss the Christmas pics...
Click to expand...
Click to collapse
are you on tmobile? they usually send within 2 days, their distribution center is in texas or something. I usually get it next day.
You said your screen doesn't turn on or doesn't show anything. It's gonna be hard to determine what you're doing even if you can run ADB to put it in oem fastboot and to flash a RUU that way. But it sounds like your display might be a problem too then. It'll be quicker to do an exchange. If you call in today, they'll probably ship it on monday and you'll get it wednesday latest. unless you have tmobile insurance plan. it should be next day and you'll get it tuesday.
Thanks
Well that might work for me then...can't hurt to give it a try.
Thanks a bunch for letting me know !!!
No problem, I had my fair share dealing with tmobile exchanges lol.
If you purchased directly from tmobile it should be very easy to do an exchange because your warranty is verified.
If you bought it off craigslist/ebay. sometimes the previous users used a different carriers that makes the warranty no longer verified. HOWEVER many customer reps will still try to process the exchange (you can determine by their upbeat personalities lol).
If you run into someone who won't do it, just call again and talk to another rep. Most of the time they will push it through because it's still a newly released phone.
Have you already contacted T-Mobile support? You'll have to talk to them anyway before they agree to replace your phone.
The reason I am asking this is because there might be an unpublished backdoor way to restore your device if your device is not completely (hardware-wise) dead. For example, Dell Streak has a complete firmware image on its internal SD card and you needed to somehow trigger an IPL routine to restore the device to its original condition.
I haven't heard of anything similar on HTC devices yet, but hey, it's just a thought. And if there actually is a way, and you are the first one to post it here, you'll be a hero!
ringochan said:
Have you already contacted T-Mobile support? You'll have to talk to them anyway before they agree to replace your phone.
The reason I am asking this is because there might be an unpublished backdoor way to restore your device if your device is not completely (hardware-wise) dead. For example, Dell Streak has a complete firmware image on its internal SD card and you needed to somehow trigger an IPL routine to restore the device to its original condition.
I haven't heard of anything similar on HTC devices yet, but hey, it's just a thought. And if there actually is a way, and you are the first one to post it here, you'll be a hero!
Click to expand...
Click to collapse
yeah we normally just flash a RUU, but you can't even see the screen, so we can't even be certain that we're in the correct modes to be flashing and stuff. because we require to ADB it to restart in fastboot, but we can't even see if its going to fastboot. or if it already is in fastboot to begin with, so we're not certain which commands to run with the screen being off. Well you can always try commands and it should only work in certain modes, but do you really want to do it blindly? I would rather just exchange the thing.
Not afraid to try....
Well, I can't use it as it is...exchange is a hassle even in 2-3 days. Can't do anything until tomorrow anyway. I was thinking today, I've heard they can port Android to iPhone...there's no fastboot there, is there ??? Soooooo, if it's turning on, I should be able to do something...I want my phone back !!!
Edit: I misunderstood the issue
Sent from my HTC Ruby using xda premium
Please share....
Snargaflab, please share, it might help me or others to think !!
Flashing green light ???
It is now turning on and has a flashing green light, does that mean anything??
So I changed a few things in the build.prop-file to get incompatible apps work on my TF 201 but then I somehow restarted it and now it won't boot anymore. Well it shows up the Asus logo and so one but then the screen just stays black (but still illuminated).
I already wiped the data and tried the recovery mode (with the Volume-down/up-button) but they didnt work, it still doesnt boot.
So any ideas which could help me? Im thankful for every help I can get
Maybe let the battery run out. There is also the reset button in the pinhole next to the SD card slot.
Why do people keep taking such risks. There has been a few threads already of some trying to do the same thing and bricking their device. Where these apps so great n important to now have possibly bricked your device? Instead of editing build. Props you could've used another device with same screen size resolution. For example a gameloft game, modern combat 3. Won't work on Prime because it says its incompatible. That is b.s. Prime just wasn't added to support list yet. So I used an Acer500 , same screen size resolution, version and it worked perfectly. A simple wrkaround without risking editing the app and causing a possible bootloop or brick.
Hope you get it up n running soon. Maybe letting the battery completely die and charging back up may clear whatever you did. I won't risk anything till atleast bootloader unlocked n we have recovery also. GOOD LUCK.
I already let the battery run out twice but it doesnt help, when I plug it in again, it just boots normally till the part where the screen stays black.
And the reset button under the sd card slot just reboots the device normally.
try to return it from wherever you bought it they will never even know what happened to it
fliger5 said:
So I changed a few things in the build.prop-file to get incompatible apps work on my TF 201 but then I somehow restarted it and now it won't boot anymore. Well it shows up the Asus logo and so one but then the screen just stays black (but still illuminated).
I already wiped the data and tried the recovery mode (with the Volume-down/up-button) but they didnt work, it still doesnt boot.
So any ideas which could help me? Im thankful for every help I can get
Click to expand...
Click to collapse
I have the same problem with being stuck in bootloop. I've done the pinhole reset, as well as the power+volume reset... nothing works. I've let the battery drain.. nothing.
I just got off the phone with Asus customer support. They told me to return the tablet. Guess where I'm going today? Best Buy and returning it.
And yes, I'll probably get another Prime. They are just so Beautiful!
tylermaciaszek said:
try to return it from wherever you bought it they will never even know what happened to it
Click to expand...
Click to collapse
You sure about that? I bought it from Amazon btw. But I read that some people got the same problem by just applying an official firmware update, so I guess it's really possible that they will never find out what really happened .
but I think there's no other possibility but returning it. :/
I'll give you $50 for it. J/K.... Good luck getting it running.
I don't quite understand how some people can make changes with out us being able to use Clockwork recovery yet. I would return it, they will probably give you a replacement.
Wait til Feb. Asus will prolly release a restore tool along with the bootloader unlock. Like the ruu for htc phones.
Sent from my Transformer Prime TF201 using xda premium
fliger5 said:
You sure about that? I bought it from Amazon btw. But I read that some people got the same problem by just applying an official firmware update, so I guess it's really possible that they will never find out what really happened .
but I think there's no other possibility but returning it. :/
Click to expand...
Click to collapse
Yes. I just did it today. Got the new one on order.
!
Yes. I just did it today. Got the new one on order.
!
Click to expand...
Click to collapse
And did you have to say anything how it happened? If yes, what did you tell them?
fliger5 said:
And did you have to say anything how it happened? If yes, what did you tell them?
Click to expand...
Click to collapse
Nope. Didn't have to tell them anything. It wouldn't leave the bootloader screen. So I did both types of factory resets. They only way thy find out that I rooted it is when it gets back to Asus, they are somehow to get a computer to recognize it (mine won't), and look at the root files therein.
I had no problem returning mine!
Hope that helps!
Did you at least make a backup of the build.prop? I think the system will make one automatically I am just not sure how to go about getting it. I would guess if you can get into it with adb you could pull the backup rename it and push it to the /system. I don't know the commands but I am guessing someone who has posted stuff in the development section does, maybe that would work. Also, I am not sure there is a way to clear the cache/dalvik cache. Maybe through adb somehow which might have to be done as well.
I just don't know enough about adb and the commands to get it done.
Problem is, adb doesnt work because the device isnt recognized. It always says "No device found" or anything like that. Well I'll send it back to Amazon but I think they will send it then to Asus, so there's a chance that they will find it out, right?
4/18/2013
After months of waiting, my tablet is FINALLY UNLOCKED! If you are in the US, see this post. Thanks you Tien (Asus_USA)!
Update 9/2013:
AlphaDog_NL said:
It's back.
It works
Sooooooo people, contact ASUS Support about your device tracker not working! They will give you support on that, and because it has the same problem causing it, it will fix the unlock issue!
Click to expand...
Click to collapse
Hi all, I decided to finally take the dive a couple days ago to unlock my beloved prime and try out androwook and other custom roms that supposedly put stock to shame. However, I was unfortunately confronted by a crude and nasty message along the lines of:
Code:
An unknown error occurs, which may be a network connection issue.
Please wait and try again later
As usual, I unrooted, rebooted, and tried again. No luck.
I disabled and uninstalled ATP Tweak (sio scheduler/systune), replaced my modified dock keyboard files (browser mod, switched alt/search buttons), and tried again. No luck.
Factory reset from the settings menu. No luck.
Placed the .28 US update on my SD card, rebooted, and re-flashed the update. No luck.
Where does that leave me now? Locked and feeling imprisoned. I'm wondering if it is worth it to downgrade and try unlocking. So far, I have only seen one person have any success with this. Due to the potential brick risk, I want to stay away from this unless I know it will work. I also know that Asus asked for the MAC address of a prime owner with this issue, but that didn't go anywhere.
This seems like it may be an issue that is experienced by anyone that RMA'ed their tablet for whatever reason. I, personally, sent mine in for a green camera issue and mura, but do not think that they changed my motherboard.
I am also curious to see how many other people are having this issue. If it is sizable, I am willing to start a petition to Asus for them to support their unlock tool and fix this stupid error without an RMA. To that effect, please answer the poll above to let me gather some data on the unlock tool.
Thanks to everyone for your help and support that makes xda such an amazing community!
PS I don't want to see any "Asus sucks" posts. There are tons of other threads for that so please spare us
Additional info:
Have tried this on several different network connections.
Have not yet contacted Asus to see if they have my prime listed as "unlocked" already, but will do so sometime this week.
Logcat of running unlock tool results in this:
Code:
D/KeyBoxService(10158): === StatusCode: SC_UNAUTHORIZED!
D/KeyBoxService(10158): === OTA BEGIN
E/KeyBoxService(10158): === Connection to http://wvdrm.asus.com refused
D/KeyBoxService(10158): === Retry after 600 seconds.
D/KeyBoxService(10158): === OTA END
July 13th Update:
I have contacted Asus with this information. I learned something interesting. Asus has my tablet (s/n) listed as LOCKED. They also did not replace my mainboard when I RMA'ed the tablet. I also have not had the unknown serial number issue. Considering those were the 3 criteria a few of us had considered to be the reasons for not being able to unlock, I am now baffled.
I am going to continue communicating with Asus and hopefully push the matter a little bit more so that something happens. As I was told, "HQ is probably aware and working towards a fix". Let's hope that happens sooner rather than later.
September 5th update:
Seems that Asus HQ figured out a fix, but it requires an RMA. We'll find out soon if it actually works...
September 29th update:
Some of the members in this thread have sent their primes in for an RMA to fix the issue. The first prime back STILL has the problem. Asus HQ is looking into the matter...again...
Asus wants me to resend my tablet back to RMA to see if they can fix the problem. I'll see what they have to say, don't really want to RMA back. It's a software issue it seems to me, changing any hardware will just make it worse.
edit: Email was no help. Dumb. Stuck again! Yay
dude2k5 said:
Asus wants me to resend my tablet back to RMA to see if they can fix the problem. I'll see what they have to say, don't really want to RMA back. It's a software issue it seems to me, changing any hardware will just make it worse.
Click to expand...
Click to collapse
Agreed, this seems like a server/application issue that they can fix on their end hopefully!
I have this Problem ,too
Nothing help !
This is so frustrating ...
Asus Transformer Prime 32GB
0.28 Software and Root
nhshah7 said:
Agreed, this seems like a server/application issue that they can fix on their end hopefully!
Click to expand...
Click to collapse
I found a tool for downgrading that worked pretty well, and when combined with Sparkys tool that will root you so easily on .28, the process of downgrading might be worth a try once you've done everything else.
I'm anxious to hear if anyone who's never rooted and has a serial number has ever had this problem.
I thought my tablet hadn't been unlocked correctly because of some issues and some of the people helping me troubleshoot and figure out the prime when I first got it told me to try running the unlock tool again and said i should get a response, but I always got the same network error. However I bought my prime second hand and it had been rooted before. Finally ended up doing some manual tests with ADB to determine if my problem was unlock related and it wasn't.
I had just gotten the prime, and people said even being unlocked I still shouldn't have gotten that network error. I just gave up after that, and have always wondered if it was related to it being previously rooted.
I can't unlock my tablet. I just don't get any error message at all. But I am 100% sure it's not unlocked.
No Problems here
I have a rooted 0.28, I did not root until after I got the 0.28 update.
I just ran the unlock tool downloaded from this thread:
http://forum.xda-developers.com/showthread.php?t=1510737
I had to use the dropbox downlown because the one from ASUS would not work.
Unlocked, no issues. No factor reset necessary, no removing root. Now i'm completely unlocked and ruined my warranty just for you guys.
Now i'm going to go install a custom rom.
Later.
Unlocking by a dummy
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
whycali said:
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
Click to expand...
Click to collapse
I thanked your post just because it made me laugh. :good:
ShyTownFantasy said:
I can't unlock my tablet. I just don't get any error message at all. But I am 100% sure it's not unlocked.
Click to expand...
Click to collapse
have you tried getting a logcat of your prime while you're running the unlock tool? it's REALLY easy if you have adb setup. if not, you can do it from a terminal emulator app. PM me if you need more help.
Parastie said:
I have a rooted 0.28, I did not root until after I got the 0.28 update.
I just ran the unlock tool downloaded from this thread:
http://forum.xda-developers.com/showthread.php?t=1510737
I had to use the dropbox downlown because the one from ASUS would not work.
Unlocked, no issues. No factor reset necessary, no removing root. Now i'm completely unlocked and ruined my warranty just for you guys.
Now i'm going to go install a custom rom.
Later.
Click to expand...
Click to collapse
I envy you! lol thanks and enjoy! did you ever send in your prime for RMA? I'm thinking that doing so screws us all over lol
whycali said:
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
Click to expand...
Click to collapse
hahahahahaha i wish my problem were that simple
nhshah7 said:
I envy you! lol thanks and enjoy! did you ever send in your prime for RMA? I'm thinking that doing so screws us all over lol
Click to expand...
Click to collapse
No, never had to RMA. My device is from the US and I'm in Poland so I'm not sure if an RMA would work anyway. I've had it for a month and besides the left screen tearing issue, it works great!
I'm going to install Wooki first and see how that goes. TWRP is already installed and backup has been created. I'll report back if this fixes things. I'm going to try without doing a full wipe (cache and dalvik only). I don't really want to re-install everything.
Parastie said:
No, never had to RMA. My device is from the US and I'm in Poland so I'm not sure if an RMA would work anyway. I've had it for a month and besides the left screen tearing issue, it works great!
I'm going to install Wooki first and see how that goes. TWRP is already installed and backup has been created. I'll report back if this fixes things. I'm going to try without doing a full wipe (cache and dalvik only). I don't really want to re-install everything.
Click to expand...
Click to collapse
From past experience, you should always do a full wipe especially if you want your prime to be performing well. Do a titanium backup of all your apps (the pro version is WELL worth the money) and you'll be up and running with an hour exactly how you were before. Good luck!
nhshah7 said:
From past experience, you should always do a full wipe especially if you want your prime to be performing well. Do a titanium backup of all your apps (the pro version is WELL worth the money) and you'll be up and running with an hour exactly how you were before. Good luck!
Click to expand...
Click to collapse
Yes, my experience with the HTC Desire tells me a full wipe is probably necessary, however I don't like titanium backup. It takes too long and it's easier just letting everything trickle in over the market. I've also found that, unless you're moving from 2.3 to 4.0.x clearing dalvik and cache usually works just as well. It's not like any rom formats the internal memory to use a different setup with better performance...though maybe that's not a bad idea.
BTW, when I said the one from ASUS wouldn't work, I meant it would not download. It just looping on my tablet to which browser it should use, and I eventually gave up and tried the other link.
Got my prime back from asus RMA no more chance to unlock. My prime was unlocked before send to RMA.
They changed the board or chip, when I did the RMA the .28 update JUST came out so I tried applying it before I sent it off. Worked, so it was updated. Then they sent it back after RMA and it was a March update, way back. Don't think they downgraded, but they did change something. Then no unlock at all (though I never tried beforehand, I imagine it would have worked)
Hi,
I don't have the same error message than you, it only say:
Failed to unlock the device, please try again later
I tried again later 3 times already. I have .28 and rooted, I just wonder if it fail because I am rooted or not.
Correct me if am wrong but ur device is locked and u trying to do a OTA Update right??
Sent from my Transformer Prime TF201 using xda app-developers app
allthatinny said:
Correct me if am wrong but ur device is locked and u trying to do a OTA Update right??
Sent from my Transformer Prime TF201 using xda app-developers app
Click to expand...
Click to collapse
sorry, who are you asking?
bASKOU said:
Hi,
I don't have the same error message than you, it only say:
Failed to unlock the device, please try again later
I tried again later 3 times already. I have .28 and rooted, I just wonder if it fail because I am rooted or not.
Click to expand...
Click to collapse
I had .28 rooted and was able to do the unlock no problem. I had to download the app from a dropbox account as I was unable to download from ASUS's website.
The issue seems to be related to RMAs. I bought mine 2nd hand from a guy who got it from his boss, so theres no way of knowing if it was ever returned. It doesnt seem to matter on which firmware you are or if you are rooted or not.... All we (probably) have in common is the RMA factor. At least thats progress!
So I sent my Atrix for repair as I couldn't stand the random reboots. It came back unfixed. I sent it again, this time warning Motorola that I wouldn't be ok with it coming back unfixed again and so it got back finally fixed.
However, the phone doesn't recognize the multimedia dock anymore ! Media center through HDMI works fine but not the dock : the phone doesn't charge nor does the audio work through the speaks I plug the dock to.
Do you think this is a software issue or an hardware one, something they messed up while repairing it.
If I have to send it one more time, I'll go nuts...
Thanks !
DannyBiker said:
So I sent my Atrix for repair as I couldn't stand the random reboots. It came back unfixed. I sent it again, this time warning Motorola that I wouldn't be ok with it coming back unfixed again and so it got back finally fixed.
However, the phone doesn't recognize the multimedia dock anymore ! Media center through HDMI works fine but not the dock : the phone doesn't charge nor does the audio work through the speaks I plug the dock to.
Do you think this is a software issue or an hardware one, something they messed up while repairing it.
If I have to send it one more time, I'll go nuts...
Thanks !
Click to expand...
Click to collapse
I'd guess that those things worked when it left, but not when it came back, that it would be a hardware issue if the software was unchanged. Just a thought though, do you have any mods installed or are you running a pure stock ROM?
Maybe they've noticed CM7 is better than their stock and they flashed CM7. :highfive:
lehjr said:
I'd guess that those things worked when it left, but not when it came back, that it would be a hardware issue if the software was unchanged. Just a thought though, do you have any mods installed or are you running a pure stock ROM?
Click to expand...
Click to collapse
Pure stock. And yes, it was working before it left for repair...
DannyBiker said:
Pure stock. And yes, it was working before it left for repair...
Click to expand...
Click to collapse
In that case I would say it's very likely that they broke something else. Their Facebook staff may be able to put you in touch with someone who can help as well as they seem to have access to people that the CSR's don't, or they may just delete your post. Motorola's Facebook did have a large number of complaints regarding issues with repairs a couple months ago, but they suddenly disappeared, most likely due to trying to do damage control (reputation management). There's also their forums, where the discussion of anything other than stock functionality is pretty much taboo. But yes, if it worked before, it should work now.
lehjr said:
In that case I would say it's very likely that they broke something else. Their Facebook staff may be able to put you in touch with someone who can help as well as they seem to have access to people that the CSR's don't, or they may just delete your post. Motorola's Facebook did have a large number of complaints regarding issues with repairs a couple months ago, but they suddenly disappeared, most likely due to trying to do damage control (reputation management). There's also their forums, where the discussion of anything other than stock functionality is pretty much taboo. But yes, if it worked before, it should work now.
Click to expand...
Click to collapse
Was it sent in on warranty or did you pay to have it fixed. Either way I feel for you because I know I sent my 2 atrixes in total of 3 times and even though they were fixed/replaced under warranty I still paid about $45 shipping in the end. Everyone on atrix forums keeps praising motorola build quality but I have failed to see it in mine or my wife's atrixes.
affiatic said:
Was it sent in on warranty or did you pay to have it fixed. Either way I feel for you because I know I sent my 2 atrixes in total of 3 times and even though they were fixed/replaced under warranty I still paid about $45 shipping in the end. Everyone on atrix forums keeps praising motorola build quality but I have failed to see it in mine or my wife's atrixes.
Click to expand...
Click to collapse
I think we're starting to see quite a few cases of storage related failures. I am a bit perplexed as what some consider to be qualifying characteristics of "build quality" myself.
lehjr said:
I think we're starting to see quite a few cases of storage related failures. I am a bit perplexed as what some consider to be qualifying characteristics of "build quality" myself.
Click to expand...
Click to collapse
I myself see having to send them in on hardware issues within the 1st year as poor build quality. A new replacement they sent me froze on GPS then would not boot past moto screen as if it bricked itself. Was replaced with another new one after another 15$ I paid for shipping
I think some think USA company means quality. My new atrixes shipped from Mexico
Yeah, I'll have to pay to send it back again as well...
Do you think it's worth trying to flash a custom rom to see if it "fixes" it ?
Thanks.
DannyBiker said:
Yeah, I'll have to pay to send it back again as well...
Do you think it's worth trying to flash a custom rom to see if it "fixes" it ?
Thanks.
Click to expand...
Click to collapse
No, because it's likely that they would use that in order to blame you for whatever is wrong with the device. If it's a hardware issue, no amount of third party software is going to fix it. I would however try to get in contact higher up in the chain of command regarding the issue. It's one thing to ship a device with a defect, it's another thing to have to ship the same device back and forth continuously to get it fixed. And the sad part is that this is just one of many similar stories regarding repairs. I guess that "New Motorola" just isn't quite so new after all.
lehjr said:
No, because it's likely that they would use that in order to blame you for whatever is wrong with the device. If it's a hardware issue, no amount of third party software is going to fix it. I would however try to get in contact higher up in the chain of command regarding the issue. It's one thing to ship a device with a defect, it's another thing to have to ship the same device back and forth continuously to get it fixed. And the sad part is that this is just one of many similar stories regarding repairs. I guess that "New Motorola" just isn't quite so new after all.
Click to expand...
Click to collapse
I would do a factory reset in recovery. My wife's came back with same issues it was sent in with. They replaced the screen for her. The proximity sensor still wasn't working right someone recommended factory reset from recovery. It fixed it for her. Before that I knew nothing about stock recovery
affiatic said:
I would do a factory reset in recovery. My wife's came back with same issues it was sent in with. They replaced the screen for her. The proximity sensor still wasn't working right someone recommended factory reset from recovery. It fixed it for her. Before that I knew nothing about stock recovery
Click to expand...
Click to collapse
Hmmm, I was assuming that was already done
lehjr said:
Hmmm, I was assuming that was already done
Click to expand...
Click to collapse
Yes but sometimes people don't realize there is more than one way to do a factory reset on stock. Until about a year ago I thought you could only do this through settings. Recovery is the best way I now know
A good tutorial for that ?
'Cause that's what I meant when I asked if flashing a custom ROM would help : can it be something that isn't properly setup at a software level ? I tried flashing the stcok rom again with RSDLite but it didn't delete any data so I'm not sure it really reset anything.
Thanks !
DannyBiker said:
A good tutorial for that ?
'Cause that's what I meant when I asked if flashing a custom ROM would help : can it be something that isn't properly setup at a software level ? I tried flashing the stcok rom again with RSDLite but it didn't delete any data so I'm not sure it really reset anything.
Thanks !
Click to expand...
Click to collapse
You mean a guide to factory reset the device in recovery? I thought that was in the manual, but it isn't, although I did find it here.
So I did a factory reset from Recovery, which worked as all was wiped. However, still no luck with the dock.
The reason I asked if trying to install a custom rom was a good idea is because I'm wondering if flashing another Webtop version or the HDMI-hack could make it work. To be clear : do you think that the fact that the Factory Reset didn't work establishes that it's hardware issue ?
DannyBiker said:
However, the phone doesn't recognize the multimedia dock anymore ! Media center through HDMI works fine but not the dock : the phone doesn't charge nor does the audio work through the speaks I plug the dock to
Click to expand...
Click to collapse
As you're able to attach the HDMI and this works are you sure it's not the dock that's faulty? Had a quick look around and came across this... http://www.atrixforums.com/forum/mo...my-hd-multimedia-dock-useless-without-tv.html also, have you tried to clean ect connectors/ports. Might be worth a try
I should try again but I have two docks and the other one doesn't work either. However, I do feel that the AC connector doesn't feel really stable when inside the dock..it just moves around. I'd have to try with the the other's dock AC cable but it's an UK one and I need an adapter.
The thing is that the dock wasn't touched while the phone was under repair so I don't see how it can break just like that.
As I stated before, connection through HDMI to a TV-set works fine as well as charging with the power cord.
EDIT : saw the link you shared and it feels like the exact same issue indeed !
Well, it's fixed...kinda.
I unlocked it and flashed the "fixed webtop addon" from CSROM. It still wasn't working but with it, I got that the message saying that the device was not in charge anymore when I disconnected from the dock, which it didn't before; it wasn't charging however.
I don't think that was relevant but then I decided to give a look at the dock again and removed the top of it and...tadaaa, it worked ! From what I understand, the dock's connectors were not entering the the phone's inputs enough. I still think it's because they ****ed up during repair but heck, I won't send it back for that...
Good to hear you got it working