Hello fellow XDA Members,
I recently found out that my transformer prime had a soft spot on the back shell and it was causing creaking, I also have a dead pixel on the front. I told myself that I can live with this and I proceeded to using the prime out of the box until it progressively got worse. Its at a point where I can no longer bear to use it without being bothered by the creaking. The pixel is still something I can deal with.
I want to return it, but there were a few problems.
-The RMA number was recieved on March 14th, today is April 9th, and I'm not sure if its too late to send it
-I unlocked the device without knowing the consequences of voiding the warranty and how badly I'd need it.
-I used the ViperBoyMod to unroot the device and then attempt to factory reset (hoping that Asus won't be able to tell that it was rooted and unlocked). After factory resetting, I am now stuck in clockworkrecoverymod and I can't get out. At this point, I just want to be able to use my prime at the least.
What should I do? Is there anything I can do? This if my first major purchase EVER and I really love my prime. I have no idea what to do. I won't mind having to pay Asus to fix the problems if the price isn't outrageous, but how do I even get the prime to work again?
PLEASE HELP
I'm not sure if this is the right thread to go to, but I really really need some help.
You will need to boot into fastboot mode and flash the stock firmware (basically a factory reset)
Hold the volume down button whilst turning it on. Some text should appear, then let it go to boot into fastboot.
Hope that helps. I'm not a tablet user myself
Sent from my sexy, sultry, suave Xperia Play sporting this season's Ice Cream Sony swimwear
bri.kwong94 said:
Hello fellow XDA Members,
I recently found out that my transformer prime had a soft spot on the back shell and it was causing creaking, I also have a dead pixel on the front. I told myself that I can live with this and I proceeded to using the prime out of the box until it progressively got worse. Its at a point where I can no longer bear to use it without being bothered by the creaking. The pixel is still something I can deal with.
I want to return it, but there were a few problems.
-The RMA number was recieved on March 14th, today is April 9th, and I'm not sure if its too late to send it
-I unlocked the device without knowing the consequences of voiding the warranty and how badly I'd need it.
-I used the ViperBoyMod to unroot the device and then attempt to factory reset (hoping that Asus won't be able to tell that it was rooted and unlocked). After factory resetting, I am now stuck in clockworkrecoverymod and I can't get out. At this point, I just want to be able to use my prime at the least.
What should I do? Is there anything I can do? This if my first major purchase EVER and I really love my prime. I have no idea what to do. I won't mind having to pay Asus to fix the problems if the price isn't outrageous, but how do I even get the prime to work again?
PLEASE HELP
I'm not sure if this is the right thread to go to, but I really really need some help.
Click to expand...
Click to collapse
Check the "How to unbrick your Prime" thread.
As far as voiding the warranty, I would hope Asus would still fix the creaking/dead pixel as those are physical defects, not pertaining to software.
There is a thread here somewhere stating that someone bricked their Prime, with voided warranty, and Asus said it needed a new mainboard, and he would have to pay. He said he was aware of the voided warranty and said he would pay, but then they gave him the cost....$679 dollars!! Ridiculous
Sorry I couldn't be if more help, but do let us know what happens. Good luck bro
jaycustom said:
Check the "How to unbrick your Prime" thread.
As far as voiding the warranty, I would hope Asus would still fix the creaking/dead pixel as those are physical defects, not pertaining to software.
There is a thread here somewhere stating that someone bricked their Prime, with voided warranty, and Asus said it needed a new mainboard, and he would have to pay. He said he was aware of the voided warranty and said he would pay, but then they gave him the cost....$679 dollars!! Ridiculous
Sorry I couldn't be if more help, but do let us know what happens. Good luck bro
Click to expand...
Click to collapse
Thank you all so much, I have to figure out how to get it to go into fastboot right now because i don't know how i would be able to drop any files into my prime since i can't use it at all.
I'm 17, i just bought my first piece of technology two months ago with my own money, i'm not going to have 600 bucks to spare for my tablet. :/
bri.kwong94 said:
Thank you all so much, I have to figure out how to get it to go into fastboot right now because i don't know how i would be able to drop any files into my prime since i can't use it at all.
I'm 17, i just bought my first piece of technology two months ago with my own money, i'm not going to have 600 bucks to spare for my tablet. :/
Click to expand...
Click to collapse
Hold the volume down button while turning the power on. I did a quick Google search for you when I saw this thread. Hopefully you should get some text on your screen, then release the buttons and you should be in fastboot.
Sent from my sexy, sultry, suave Xperia Play sporting this season's Ice Cream Sony swimwear
CTU_Loscombe said:
Hold the volume down button while turning the power on. I did a quick Google search for you when I saw this thread. Hopefully you should get some text on your screen, then release the buttons and you should be in fastboot.
Sent from my sexy, sultry, suave Xperia Play sporting this season's Ice Cream Sony swimwear
Click to expand...
Click to collapse
Thank you so much for your efforts. Sadly, that method brings me straight to Clockworkrecoverymod. I'm trying to get ADB working and try unbricking it. I desperately want to send it in still.
bri.kwong94 said:
Thank you so much for your efforts. Sadly, that method brings me straight to Clockworkrecoverymod. I'm trying to get ADB working and try unbricking it. I desperately want to send it in still.
Click to expand...
Click to collapse
Try factory reset/data wipe
Then go to advanced
Then wipe dalvik cache.
All from Clockworkmod
Standard Clockworkmod factory reset
Sent from my sexy, sultry, suave Xperia Play sporting this season's Ice Cream Sony swimwear
you have to install the naked driver find them in dev section then push a rom through adb to your sdcard and flash it then you will be all better again.
tylermaciaszek said:
you have to install the naked driver find them in dev section then push a rom through adb to your sdcard and flash it then you will be all better again.
Click to expand...
Click to collapse
Thank you for the insight, do you think you can link me to a naked driver and/or a stock rom?
I tried the ABD unbricking method. The setup was successful, but my Prime can't even be detected in clockworkrecoverymod, i'm guessing i'd need the driver?
bri.kwong94 said:
Thank you for the insight, do you think you can link me to a naked driver and/or a stock rom?
I tried the ABD unbricking method. The setup was successful, but my Prime can't even be detected in clockworkrecoverymod, i'm guessing i'd need the driver?
Click to expand...
Click to collapse
its in the developement section. make sure before you install naked driver tool, to completwly remove any previous prime or android drivers. if not they will interfere with naked drivers and won't work.
demandarin said:
its in the developement section. make sure before you install naked driver tool, to completwly remove any previous prime or android drivers. if not they will interfere with naked drivers and won't work.
Click to expand...
Click to collapse
I downloaded and extracted the files, but I'm not sure how I can install this. I couldn't find any directions. Another problem is that the computer makes a strange sound when i plug the tablet in, its not the usual USB sound. I can't find it in device manager to make sure I delete all the drivers.
bri.kwong94 said:
I downloaded and extracted the files, but I'm not sure how I can install this. I couldn't find any directions. Another problem is that the computer makes a strange sound when i plug the tablet in, its not the usual USB sound. I can't find it in device manager to make sure I delete all the drivers.
Click to expand...
Click to collapse
try this http://www.addictivetips.com/window...-or-device-drivers-manually-in-windows-vista/
Thank you so much to everyone, I have successfully unbricked my Transformer Prime and I will ship it out tomorrow. I just hope everything goes well. I really and sincerely appreciate all the help that each of you gave me today. God bless.
Related
So I changed a few things in the build.prop-file to get incompatible apps work on my TF 201 but then I somehow restarted it and now it won't boot anymore. Well it shows up the Asus logo and so one but then the screen just stays black (but still illuminated).
I already wiped the data and tried the recovery mode (with the Volume-down/up-button) but they didnt work, it still doesnt boot.
So any ideas which could help me? Im thankful for every help I can get
Maybe let the battery run out. There is also the reset button in the pinhole next to the SD card slot.
Why do people keep taking such risks. There has been a few threads already of some trying to do the same thing and bricking their device. Where these apps so great n important to now have possibly bricked your device? Instead of editing build. Props you could've used another device with same screen size resolution. For example a gameloft game, modern combat 3. Won't work on Prime because it says its incompatible. That is b.s. Prime just wasn't added to support list yet. So I used an Acer500 , same screen size resolution, version and it worked perfectly. A simple wrkaround without risking editing the app and causing a possible bootloop or brick.
Hope you get it up n running soon. Maybe letting the battery completely die and charging back up may clear whatever you did. I won't risk anything till atleast bootloader unlocked n we have recovery also. GOOD LUCK.
I already let the battery run out twice but it doesnt help, when I plug it in again, it just boots normally till the part where the screen stays black.
And the reset button under the sd card slot just reboots the device normally.
try to return it from wherever you bought it they will never even know what happened to it
fliger5 said:
So I changed a few things in the build.prop-file to get incompatible apps work on my TF 201 but then I somehow restarted it and now it won't boot anymore. Well it shows up the Asus logo and so one but then the screen just stays black (but still illuminated).
I already wiped the data and tried the recovery mode (with the Volume-down/up-button) but they didnt work, it still doesnt boot.
So any ideas which could help me? Im thankful for every help I can get
Click to expand...
Click to collapse
I have the same problem with being stuck in bootloop. I've done the pinhole reset, as well as the power+volume reset... nothing works. I've let the battery drain.. nothing.
I just got off the phone with Asus customer support. They told me to return the tablet. Guess where I'm going today? Best Buy and returning it.
And yes, I'll probably get another Prime. They are just so Beautiful!
tylermaciaszek said:
try to return it from wherever you bought it they will never even know what happened to it
Click to expand...
Click to collapse
You sure about that? I bought it from Amazon btw. But I read that some people got the same problem by just applying an official firmware update, so I guess it's really possible that they will never find out what really happened .
but I think there's no other possibility but returning it. :/
I'll give you $50 for it. J/K.... Good luck getting it running.
I don't quite understand how some people can make changes with out us being able to use Clockwork recovery yet. I would return it, they will probably give you a replacement.
Wait til Feb. Asus will prolly release a restore tool along with the bootloader unlock. Like the ruu for htc phones.
Sent from my Transformer Prime TF201 using xda premium
fliger5 said:
You sure about that? I bought it from Amazon btw. But I read that some people got the same problem by just applying an official firmware update, so I guess it's really possible that they will never find out what really happened .
but I think there's no other possibility but returning it. :/
Click to expand...
Click to collapse
Yes. I just did it today. Got the new one on order.
!
Yes. I just did it today. Got the new one on order.
!
Click to expand...
Click to collapse
And did you have to say anything how it happened? If yes, what did you tell them?
fliger5 said:
And did you have to say anything how it happened? If yes, what did you tell them?
Click to expand...
Click to collapse
Nope. Didn't have to tell them anything. It wouldn't leave the bootloader screen. So I did both types of factory resets. They only way thy find out that I rooted it is when it gets back to Asus, they are somehow to get a computer to recognize it (mine won't), and look at the root files therein.
I had no problem returning mine!
Hope that helps!
Did you at least make a backup of the build.prop? I think the system will make one automatically I am just not sure how to go about getting it. I would guess if you can get into it with adb you could pull the backup rename it and push it to the /system. I don't know the commands but I am guessing someone who has posted stuff in the development section does, maybe that would work. Also, I am not sure there is a way to clear the cache/dalvik cache. Maybe through adb somehow which might have to be done as well.
I just don't know enough about adb and the commands to get it done.
Problem is, adb doesnt work because the device isnt recognized. It always says "No device found" or anything like that. Well I'll send it back to Amazon but I think they will send it then to Asus, so there's a chance that they will find it out, right?
i've had my prime for a couple of months now, although really i've only personally had it for a number of weeks, as it's been returned twice for repair... for some stupid reason they won't replace units here in Australia, only repair (even though mine was cactus out of the box and therefore clearly DOA!)
so i've been lucky enough to have working wifi, no crashes/reboots, etc... but had a dead pixel (first time sent back) and issues with the keyboard/dock not working (second time sent back)
just received it back after they fixed the keyboard/dock (and left some hefty scratches on the tablet and dock, not impressed at all!), and from what i can gather it seems they've left some sort of test rom on it?
OPEN_epad-eng 3.2.1 HTK7 OPEN_epad-8.8.0.119.1-20111222 test-keys
has a number of test tools installed, and rooted, but can't do update firmware, as it doesn't find any firmware, i'm assuming because it's OPEN_epad rather than WW_epad
are my only options now to either send it back yet again, or use the unlock tool to flash a rom on it?
as much as i want to be able to flash roms, at this stage i'm unwilling to compromise my warranty until it's 100% working and doesn't need to be sent back again!
(also happy to run any tests or copy any files if anyone is interested in anything from the test rom)
FARQ said:
i've had my prime for a couple of months now, although really i've only personally had it for a number of weeks, as it's been returned twice for repair... for some stupid reason they won't replace units here in Australia, only repair (even though mine was cactus out of the box and therefore clearly DOA!)
so i've been lucky enough to have working wifi, no crashes/reboots, etc... but had a dead pixel (first time sent back) and issues with the keyboard/dock not working (second time sent back)
just received it back after they fixed the keyboard/dock (and left some hefty scratches on the tablet and dock, not impressed at all!), and from what i can gather it seems they've left some sort of test rom on it?
OPEN_epad-eng 3.2.1 HTK7 OPEN_epad-8.8.0.119.1-20111222 test-keys
has a number of test tools installed, and rooted, but can't do update firmware, as it doesn't find any firmware, i'm assuming because it's OPEN_epad rather than WW_epad
are my only options now to either send it back yet again, or use the unlock tool to flash a rom on it?
as much as i want to be able to flash roms, at this stage i'm unwilling to compromise my warranty until it's 100% working and doesn't need to be sent back again!
(also happy to run any tests or copy any files if anyone is interested in anything from the test rom)
Click to expand...
Click to collapse
Maybe this thread is of help:
http://forum.xda-developers.com/showthread.php?t=1492887
But it's also not without risks (as mentioned in that thread, updating with custom roms can screw up your device and I have no idea if such a testrom can be updated) so yeah... Seems like sending it back is the only other option (unlocking would be the other, but not an option for you in this case).
FARQ said:
i've had my prime for a couple of months now, although really i've only personally had it for a number of weeks, as it's been returned twice for repair... for some stupid reason they won't replace units here in Australia, only repair (even though mine was cactus out of the box and therefore clearly DOA!)
so i've been lucky enough to have working wifi, no crashes/reboots, etc... but had a dead pixel (first time sent back) and issues with the keyboard/dock not working (second time sent back)
just received it back after they fixed the keyboard/dock (and left some hefty scratches on the tablet and dock, not impressed at all!), and from what i can gather it seems they've left some sort of test rom on it?
OPEN_epad-eng 3.2.1 HTK7 OPEN_epad-8.8.0.119.1-20111222 test-keys
has a number of test tools installed, and rooted, but can't do update firmware, as it doesn't find any firmware, i'm assuming because it's OPEN_epad rather than WW_epad
are my only options now to either send it back yet again, or use the unlock tool to flash a rom on it?
as much as i want to be able to flash roms, at this stage i'm unwilling to compromise my warranty until it's 100% working and doesn't need to be sent back again!
(also happy to run any tests or copy any files if anyone is interested in anything from the test rom)
Click to expand...
Click to collapse
Hi,
Tell them they're dreaming! If the product is faulty etc, you can ask for a refund in Australia, and they must, by law, comply. Give them a taste of this (see below) and they'll get real nervous real fast.
(extracted from ACC web site).
When can you use your rights to repair, replace refund?
Since 1 January 2011, you have the right to ask for a repair, replacement or refund if goods and services you buy are not right.
Goods
You have these rights if goods you buy are:
faulty
unsafe
look unacceptable, and
do not do what they are supposed to do.
In each case this is according to what someone would normally expect for the type and cost of the particular goods.
You also have these rights if goods do not:
fit the purpose
match the description provided
match the sample or demonstration model provided
have the extra qualities or performance that the seller promised before the sale
Oh, I should have noted that a mandatory refund is for a major problem, which I assumed from the description, you had. In addition, if GPS was part of the spec when you bought the product, I imagine you have them on 2 counts:
What is a major problem?
An issue that would have stopped a reasonable person from buying the product or service if they’d known about it.
A product that:
is unsafe
is significantly different from the sample or description
doesn’t do what the business said it would, or what you asked for and can’t be easily fixed.
A service that:
is substantially unfit for its common purpose and can’t be easily fixed within a reasonable time
does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time
creates an unsafe situation.
FARQ said:
i've had my prime for a couple of months now, although really i've only personally had it for a number of weeks, as it's been returned twice for repair... for some stupid reason they won't replace units here in Australia, only repair (even though mine was cactus out of the box and therefore clearly DOA!)
so i've been lucky enough to have working wifi, no crashes/reboots, etc... but had a dead pixel (first time sent back) and issues with the keyboard/dock not working (second time sent back)
just received it back after they fixed the keyboard/dock (and left some hefty scratches on the tablet and dock, not impressed at all!), and from what i can gather it seems they've left some sort of test rom on it?
OPEN_epad-eng 3.2.1 HTK7 OPEN_epad-8.8.0.119.1-20111222 test-keys
has a number of test tools installed, and rooted, but can't do update firmware, as it doesn't find any firmware, i'm assuming because it's OPEN_epad rather than WW_epad
are my only options now to either send it back yet again, or use the unlock tool to flash a rom on it?
as much as i want to be able to flash roms, at this stage i'm unwilling to compromise my warranty until it's 100% working and doesn't need to be sent back again!
(also happy to run any tests or copy any files if anyone is interested in anything from the test rom)
Click to expand...
Click to collapse
Before you do anything, copy all the test tools and upload them here please. Simply browse to /data/app and /system/app and copy all the apps sd card (storage), then transfer to pc, zip and upload somewhere. Maybe that cpu monitor app is installed. Also, it might be worth speeking to someone like Diamondback to see if he would find system dump useful, might help with rooting or something else in the future.
Sent from my HTC Sensation Z710e using xda premium
You definately ought to do a system dump!
Here's a (very short) description on how to do that : http://forum.xda-developers.com/showpost.php?p=21833242&postcount=5
cheers for the bits of advice
Asus support here in .AU has been nothing short of utterly pathetic, very slow and difficult to deal with, no attention to detail (who the f*ck doesn't take care of other peoples property and scratches the hell out of it?!)... aware of my rights with ACCC, and if it comes to it i'll play that card, but don't have the time/energy at the moment for a **** fight with Asus... don't want a refund, just a proper non-scratched working unit, and i'll be on my merry way
pulling /system now, there's nothing in /data/app... anyone got some decent speed space somewhere to upload?
was wondering how they would have gotten this image on the device, i'm assuming they don't unlock it, and just have some way of flashing whatever the hell they like
but is there any easy way to check and see if the bootloader is still locked ?
it's going straight back in the morning, i've demanded a brand new replacement and want it in time for easter long w/end, so if there's anything else anyone wants off it lemme know before then!
FARQ said:
cheers for the bits of advice
pulling /system now, there's nothing in /data/app... anyone got some decent speed space somewhere to upload?
was wondering how they would have gotten this image on the device, i'm assuming they don't unlock it, and just have some way of flashing whatever the hell they like
but is there any easy way to check and see if the bootloader is still locked ?
Click to expand...
Click to collapse
Dropbox with the initial 2gb should be enough to store a system dump. (Just PM someone to mirror it otherwise the account will get locked if you post if publicly)
The service centres would have tools to flash it or a firmware image that is properly signed. (nvflash anyone?)
Bootloader locked? I think theres some fastboot command to verify if secure boot is on or off.
But yes, please do give us a dump of that.
FARQ said:
cheers for the bits of advice
Asus support here in .AU has been nothing short of utterly pathetic, very slow and difficult to deal with, no attention to detail (who the f*ck doesn't take care of other peoples property and scratches the hell out of it?!)... aware of my rights with ACCC, and if it comes to it i'll play that card, but don't have the time/energy at the moment for a **** fight with Asus... don't want a refund, just a proper non-scratched working unit, and i'll be on my merry way
pulling /system now, there's nothing in /data/app... anyone got some decent speed space somewhere to upload?
was wondering how they would have gotten this image on the device, i'm assuming they don't unlock it, and just have some way of flashing whatever the hell they like
but is there any easy way to check and see if the bootloader is still locked ?
it's going straight back in the morning, i've demanded a brand new replacement and want it in time for easter long w/end, so if there's anything else anyone wants off it lemme know before then!
Click to expand...
Click to collapse
Asus will have the AES encription key so will have unlock and relocked it more than likely.. well they might have not remembered to re-lock if they left the test software on it
Hawke84 said:
Asus will have the AES encription key so will have unlock and relocked it more than likely.. well they might have not remembered to re-lock if they left the test software on it
Click to expand...
Click to collapse
Unlikely. Most probably repair centrea just have properly signed diagnostical build, which HQ supplies. Way easier than to unlock and relock every tfp they get.
Sent from my HTC Sensation Z710e using xda premium
lol first thing I thought when I saw this thread was.. someone is going to ask for the files!
FARQ said:
if there's anything else anyone wants off it lemme know before then!
Click to expand...
Click to collapse
I would try to get dumps of all mmcblk0 partitions. I can't remember the correct commands off the top of my head, but I'm sure someone could point you in the right direction.
I'm sure all the devs here would appreciate it if you were able to do this.
EDIT: IF YOU READ THIS, GO TO #asus-transformer on freenode irc.
PEOPLE WILL GUIDE YOU THROUGH GETTING AS MUCH OF THE INTERESTING GOODIES FROM THAT TABLET AS POSSIBLE.
Yeah it would be great if you can get everything off that tablet and mirrored to the devs and such, it would be such great benefit if we could get apktool to work with Asus's system files.
hmm this software might have some juicy stuff for the devs to play with
i've pulled /system
if anyone wants anything further from it, please let me know with exact instructions in the next half hour before i head in to work and drop it off on my way in... don't have time to jump on irc or anything of the sort sorry
FYI i did a fastboot devices, and nothing came up, so i assume it's still locked
Could you also grab a dump of the first 60MB of the emmc please?
adb shell dd if=/dev/block/mmcblk0 of=/sdcard/emmc.dump bs=1024 count=61440
adb pull /sdcard/emmc.dump
Oh and can you pull /data/app if you haven't already?
Cheers.
done... anything else ?
edit: there's nothing in /data/app only /system/app
FARQ said:
done... anything else ?
edit: there's nothing in /data/app only /system/app
Click to expand...
Click to collapse
Ah ok, I'm good thanks. Don't want you to be late for work.
all good, i've got half hour up me sleeve, so happy to dump anything else if anyone wants
dump all the secrets to prime and tegra3...lol.
FARQ said:
all good, i've got half hour up me sleeve, so happy to dump anything else if anyone wants
Click to expand...
Click to collapse
You should be able to flash a newer firmware version using the rescue mode of the tablet. No bootloader or root required, and from what I can tell it's without any risk...
Check the link in my signature if interested!
4/18/2013
After months of waiting, my tablet is FINALLY UNLOCKED! If you are in the US, see this post. Thanks you Tien (Asus_USA)!
Update 9/2013:
AlphaDog_NL said:
It's back.
It works
Sooooooo people, contact ASUS Support about your device tracker not working! They will give you support on that, and because it has the same problem causing it, it will fix the unlock issue!
Click to expand...
Click to collapse
Hi all, I decided to finally take the dive a couple days ago to unlock my beloved prime and try out androwook and other custom roms that supposedly put stock to shame. However, I was unfortunately confronted by a crude and nasty message along the lines of:
Code:
An unknown error occurs, which may be a network connection issue.
Please wait and try again later
As usual, I unrooted, rebooted, and tried again. No luck.
I disabled and uninstalled ATP Tweak (sio scheduler/systune), replaced my modified dock keyboard files (browser mod, switched alt/search buttons), and tried again. No luck.
Factory reset from the settings menu. No luck.
Placed the .28 US update on my SD card, rebooted, and re-flashed the update. No luck.
Where does that leave me now? Locked and feeling imprisoned. I'm wondering if it is worth it to downgrade and try unlocking. So far, I have only seen one person have any success with this. Due to the potential brick risk, I want to stay away from this unless I know it will work. I also know that Asus asked for the MAC address of a prime owner with this issue, but that didn't go anywhere.
This seems like it may be an issue that is experienced by anyone that RMA'ed their tablet for whatever reason. I, personally, sent mine in for a green camera issue and mura, but do not think that they changed my motherboard.
I am also curious to see how many other people are having this issue. If it is sizable, I am willing to start a petition to Asus for them to support their unlock tool and fix this stupid error without an RMA. To that effect, please answer the poll above to let me gather some data on the unlock tool.
Thanks to everyone for your help and support that makes xda such an amazing community!
PS I don't want to see any "Asus sucks" posts. There are tons of other threads for that so please spare us
Additional info:
Have tried this on several different network connections.
Have not yet contacted Asus to see if they have my prime listed as "unlocked" already, but will do so sometime this week.
Logcat of running unlock tool results in this:
Code:
D/KeyBoxService(10158): === StatusCode: SC_UNAUTHORIZED!
D/KeyBoxService(10158): === OTA BEGIN
E/KeyBoxService(10158): === Connection to http://wvdrm.asus.com refused
D/KeyBoxService(10158): === Retry after 600 seconds.
D/KeyBoxService(10158): === OTA END
July 13th Update:
I have contacted Asus with this information. I learned something interesting. Asus has my tablet (s/n) listed as LOCKED. They also did not replace my mainboard when I RMA'ed the tablet. I also have not had the unknown serial number issue. Considering those were the 3 criteria a few of us had considered to be the reasons for not being able to unlock, I am now baffled.
I am going to continue communicating with Asus and hopefully push the matter a little bit more so that something happens. As I was told, "HQ is probably aware and working towards a fix". Let's hope that happens sooner rather than later.
September 5th update:
Seems that Asus HQ figured out a fix, but it requires an RMA. We'll find out soon if it actually works...
September 29th update:
Some of the members in this thread have sent their primes in for an RMA to fix the issue. The first prime back STILL has the problem. Asus HQ is looking into the matter...again...
Asus wants me to resend my tablet back to RMA to see if they can fix the problem. I'll see what they have to say, don't really want to RMA back. It's a software issue it seems to me, changing any hardware will just make it worse.
edit: Email was no help. Dumb. Stuck again! Yay
dude2k5 said:
Asus wants me to resend my tablet back to RMA to see if they can fix the problem. I'll see what they have to say, don't really want to RMA back. It's a software issue it seems to me, changing any hardware will just make it worse.
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Agreed, this seems like a server/application issue that they can fix on their end hopefully!
I have this Problem ,too
Nothing help !
This is so frustrating ...
Asus Transformer Prime 32GB
0.28 Software and Root
nhshah7 said:
Agreed, this seems like a server/application issue that they can fix on their end hopefully!
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Click to collapse
I found a tool for downgrading that worked pretty well, and when combined with Sparkys tool that will root you so easily on .28, the process of downgrading might be worth a try once you've done everything else.
I'm anxious to hear if anyone who's never rooted and has a serial number has ever had this problem.
I thought my tablet hadn't been unlocked correctly because of some issues and some of the people helping me troubleshoot and figure out the prime when I first got it told me to try running the unlock tool again and said i should get a response, but I always got the same network error. However I bought my prime second hand and it had been rooted before. Finally ended up doing some manual tests with ADB to determine if my problem was unlock related and it wasn't.
I had just gotten the prime, and people said even being unlocked I still shouldn't have gotten that network error. I just gave up after that, and have always wondered if it was related to it being previously rooted.
I can't unlock my tablet. I just don't get any error message at all. But I am 100% sure it's not unlocked.
No Problems here
I have a rooted 0.28, I did not root until after I got the 0.28 update.
I just ran the unlock tool downloaded from this thread:
http://forum.xda-developers.com/showthread.php?t=1510737
I had to use the dropbox downlown because the one from ASUS would not work.
Unlocked, no issues. No factor reset necessary, no removing root. Now i'm completely unlocked and ruined my warranty just for you guys.
Now i'm going to go install a custom rom.
Later.
Unlocking by a dummy
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
whycali said:
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
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I thanked your post just because it made me laugh. :good:
ShyTownFantasy said:
I can't unlock my tablet. I just don't get any error message at all. But I am 100% sure it's not unlocked.
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Click to collapse
have you tried getting a logcat of your prime while you're running the unlock tool? it's REALLY easy if you have adb setup. if not, you can do it from a terminal emulator app. PM me if you need more help.
Parastie said:
I have a rooted 0.28, I did not root until after I got the 0.28 update.
I just ran the unlock tool downloaded from this thread:
http://forum.xda-developers.com/showthread.php?t=1510737
I had to use the dropbox downlown because the one from ASUS would not work.
Unlocked, no issues. No factor reset necessary, no removing root. Now i'm completely unlocked and ruined my warranty just for you guys.
Now i'm going to go install a custom rom.
Later.
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Click to collapse
I envy you! lol thanks and enjoy! did you ever send in your prime for RMA? I'm thinking that doing so screws us all over lol
whycali said:
I unlocked a couple of weeks ago but it wasn't easy. Why? because I am half dumb and need reading glasses. It took me part of 2 days to figure out what was going on. I would get to the final scare screen that warns you that if you do this you are screwed forever and then I could not go any further. There were no buttons to click or agreement check boxes to check just the sad warning big as life.
Then I watched a video, the one with the hyper dude with braces unlocking his prime. And I realized I was missing the buttons on that warning screen. It occurred to met that I had amped up my font size so I could read my tablet without my reading glasses. This action made the font from the warning too big to fit the button on the screen. Went into settings, decreased font size, unlocked, never better.
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Click to collapse
hahahahahaha i wish my problem were that simple
nhshah7 said:
I envy you! lol thanks and enjoy! did you ever send in your prime for RMA? I'm thinking that doing so screws us all over lol
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No, never had to RMA. My device is from the US and I'm in Poland so I'm not sure if an RMA would work anyway. I've had it for a month and besides the left screen tearing issue, it works great!
I'm going to install Wooki first and see how that goes. TWRP is already installed and backup has been created. I'll report back if this fixes things. I'm going to try without doing a full wipe (cache and dalvik only). I don't really want to re-install everything.
Parastie said:
No, never had to RMA. My device is from the US and I'm in Poland so I'm not sure if an RMA would work anyway. I've had it for a month and besides the left screen tearing issue, it works great!
I'm going to install Wooki first and see how that goes. TWRP is already installed and backup has been created. I'll report back if this fixes things. I'm going to try without doing a full wipe (cache and dalvik only). I don't really want to re-install everything.
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Click to collapse
From past experience, you should always do a full wipe especially if you want your prime to be performing well. Do a titanium backup of all your apps (the pro version is WELL worth the money) and you'll be up and running with an hour exactly how you were before. Good luck!
nhshah7 said:
From past experience, you should always do a full wipe especially if you want your prime to be performing well. Do a titanium backup of all your apps (the pro version is WELL worth the money) and you'll be up and running with an hour exactly how you were before. Good luck!
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Click to collapse
Yes, my experience with the HTC Desire tells me a full wipe is probably necessary, however I don't like titanium backup. It takes too long and it's easier just letting everything trickle in over the market. I've also found that, unless you're moving from 2.3 to 4.0.x clearing dalvik and cache usually works just as well. It's not like any rom formats the internal memory to use a different setup with better performance...though maybe that's not a bad idea.
BTW, when I said the one from ASUS wouldn't work, I meant it would not download. It just looping on my tablet to which browser it should use, and I eventually gave up and tried the other link.
Got my prime back from asus RMA no more chance to unlock. My prime was unlocked before send to RMA.
They changed the board or chip, when I did the RMA the .28 update JUST came out so I tried applying it before I sent it off. Worked, so it was updated. Then they sent it back after RMA and it was a March update, way back. Don't think they downgraded, but they did change something. Then no unlock at all (though I never tried beforehand, I imagine it would have worked)
Hi,
I don't have the same error message than you, it only say:
Failed to unlock the device, please try again later
I tried again later 3 times already. I have .28 and rooted, I just wonder if it fail because I am rooted or not.
Correct me if am wrong but ur device is locked and u trying to do a OTA Update right??
Sent from my Transformer Prime TF201 using xda app-developers app
allthatinny said:
Correct me if am wrong but ur device is locked and u trying to do a OTA Update right??
Sent from my Transformer Prime TF201 using xda app-developers app
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sorry, who are you asking?
bASKOU said:
Hi,
I don't have the same error message than you, it only say:
Failed to unlock the device, please try again later
I tried again later 3 times already. I have .28 and rooted, I just wonder if it fail because I am rooted or not.
Click to expand...
Click to collapse
I had .28 rooted and was able to do the unlock no problem. I had to download the app from a dropbox account as I was unable to download from ASUS's website.
The issue seems to be related to RMAs. I bought mine 2nd hand from a guy who got it from his boss, so theres no way of knowing if it was ever returned. It doesnt seem to matter on which firmware you are or if you are rooted or not.... All we (probably) have in common is the RMA factor. At least thats progress!
Hey guys, I own a TF201, and after bugging around with recovery blindly for a while I ended up bricking my device. When booting up, I receive an "unrecoverable bootloader error" message. But that's not the question I have.
I sent my device in for warranty repair (not to ASUS yet, just the store I bought it from) and they sent a reply with two things:
1) If it is a motherboard issue, the board will have to be replaced. This will cost me a lot of money, and even if I refuse, I have to pay for s&h back.
2) If it is an "nvflash" issue, the repair will be covered free of charge under warranty.
Now, the thing is, when I plug in my device with volup, my PC recognizes an APX interface. Could this possibly mean the motherboard is fine? I don't have any nvflash.blob's to actually access APX with, but I hope that this means ASUS could fix it under warrany.
Should I send it in?
Thanks!
If you're unlocked then honestly Asus is going to either charge you or if you don't wanna pay then they'll just tell you their not doing anything. Go to the development forum for this device and check out the unbrick thread and see if any info there can help you recover this without sending it in.
McJesus15 said:
If you're unlocked then honestly Asus is going to either charge you or if you don't wanna pay then they'll just tell you their not doing anything. Go to the development forum for this device and check out the unbrick thread and see if any info there can help you recover this without sending it in.
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Click to collapse
Thanks for replying. In their response to me with the two clauses, they informed me that they knew I was trying to unlock. As long as it's fixable with nvflash, they said they would fix it. I already tried the unbricking thread to no avail.
Rictoo said:
Thanks for replying. In their response to me with the two clauses, they informed me that they knew I was trying to unlock. As long as it's fixable with nvflash, they said they would fix it. I already tried the unbricking thread to no avail.
Click to expand...
Click to collapse
Well then your only option is to send it in. Hope it works out free of charge for you. TF201 with a custom rom/kernel is a beast (I've outscored the HTC One X on Quadrant benchmark).
Well. My curiousty led to a hard-bricked phone
It's definetly official. I am not going to install any more custom roms after this. To make my story breif. I aquired a motorola atrix 2 phone, and had read it could accomdate a custom rom, so I used a one click root method program and the program said it had done its job. I booted into the recovery and installed the rom, which ended in an infinite reboot. Great, so I read more on how to revert back to firmware using rsd lite. I did this, but the battery was dead. so I went out and purchased anther battery, attempted the restore, phone restart, then BOOM. it stayed black and now it wont come on. wtf.
Can any please recommend the proper cable I have to order to get the phone back working>?
Sunaj1 said:
Well. My curiousty led to a hard-bricked phone
It's definetly official. I am not going to install any more custom roms after this. To make my story breif. I aquired a motorola atrix 2 phone, and had read it could accomdate a custom rom, so I used a one click root method program and the program said it had done its job. I booted into the recovery and installed the rom, which ended in an infinite reboot. Great, so I read more on how to revert back to firmware using rsd lite. I did this, but the battery was dead. so I went out and purchased anther battery, attempted the restore, phone restart, then BOOM. it stayed black and now it wont come on. wtf.
Can any please recommend the proper cable I have to order to get the phone back working>?
Click to expand...
Click to collapse
Did you flashed rom with stock recovery?
Sent from my Sony Tablet S using xda app-developers app
smgdev said:
Did you flashed rom with stock recovery?
Sent from my Sony Tablet S using xda app-developers app
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Yes, I tried to. Unless i acidentally downloaded the wrong file.
Sunaj1 said:
Yes, I tried to. Unless i acidentally downloaded the wrong file.
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Click to collapse
You should flash roms with custom recoveries that built for your device like clockworkmod or twrp recovery.
Sent from my Sony Tablet S using xda app-developers app
smgdev said:
You should flash roms with custom recoveries that built for your device like clockworkmod or twrp recovery.
Sent from my Sony Tablet S using xda app-developers app
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Click to collapse
Yes, I am aware of that. The problem is now my phone is hard bricked and it wont turn on at all, not even to display an error message.
How can I fix this? whats that special cable That i need?
I would love to help you but I don't have the device and I think you should ask to your device's q/a forum. It will more helpful for you.
Sent from my Sony Tablet S using xda app-developers app
Sunaj1 said:
Well. My curiousty led to a hard-bricked phone
It's definetly official. I am not going to install any more custom roms after this. To make my story breif. I aquired a motorola atrix 2 phone, and had read it could accomdate a custom rom, so I used a one click root method program and the program said it had done its job. I booted into the recovery and installed the rom, which ended in an infinite reboot. Great, so I read more on how to revert back to firmware using rsd lite. I did this, but the battery was dead. so I went out and purchased anther battery, attempted the restore, phone restart, then BOOM. it stayed black and now it wont come on. wtf.
Can any please recommend the proper cable I have to order to get the phone back working>?
Click to expand...
Click to collapse
Hi, I guess you can use THIS LINK to try and fix your problem. Thank you for consulting the forums, and have a nice day.
ATkeneiville said:
Hi, I guess you can use THIS LINK to try and fix your problem. Thank you for consulting the forums, and have a nice day.
Click to expand...
Click to collapse
Thank you. But an experienced repair guy said my phone wasn't responding to neither the USB jtag or the fast boot. So my phone is dead forever? Should I start digging its grave?
Sure sounds this way, and you shouldn't be doing JTAG through the USB port anyway unless your phone is something special I've never heard of
But in truth rooting your phone won't damage it, it just gives someone the opportunity to do so. I'm a firm believer in rooting all androids so long as they read and understand what they are doing, its very hard to brick a phone if you know what you're doing
So although this phone may be dead forever (unless you find someone who for sure knows the proper way to JTAG it) then still consider rooting your next one, just be sure to completely understand what's going on, and try to stay away from one click roots, its hard to learn anything from this
Best of luck on your next phone
*side note, if you still have warranty and your phone is completely unresponsive chances are you will get your warranty exchange, just play dumb and say "I was playing angry birds and it just froze, now it won't turn on"
Sent from my Nexus 4 using Tapatalk 2
I wish I had warranty on this thing. I got it second hand from craigslist. However i've managed to acquire an HTC inspire 4G, what an upgrade from a motorola cliq xt! I would love to install jelly bean on this thing but after messing up the Atrix 2 i'm scared I will F*ck this one up too. I can never find clear and concise instructions on the internet. Every web page I visit, it seems to be someones personal way of doing it. Steps not mentioned, or instructions written for intermediate users. For example, Every video or piece of instruction i've watched on youtube regarding booting into the fast boot on the atrix 2, said something about holding volume up and power button upon booting and I would see something on the top of the screen. However that did not work, First I had to use the volume down and power button, then I would get to this fastboot screen where those recovery options werent available, from there I had to hold both volume buttons down and press the power button twice which would bring me to the recovery options screen. thats just one example, and even then for some reasons I didn't have all the recovery options the instructions spoke of... for example. Very annoying and frustrating. On a side note, is there anyone on this site who lives in the US that can unbrick my atrix 2? The guy who repair phones I took it to said theres a device for 250.00 bucks he's waiting to get that can unbrick any device. However he doesnt have the funds and had gotten laid off work. I am just having a hard time believing a simple soft user error could permanently damage my device forever and that as sophiscated as our technology has gotten there's absolutely no way to revive it.
demkantor said:
Sure sounds this way, and you shouldn't be doing JTAG through the USB port anyway unless your phone is something special I've never heard of
But in truth rooting your phone won't damage it, it just gives someone the opportunity to do so. I'm a firm believer in rooting all androids so long as they read and understand what they are doing, its very hard to brick a phone if you know what you're doing
So although this phone may be dead forever (unless you find someone who for sure knows the proper way to JTAG it) then still consider rooting your next one, just be sure to completely understand what's going on, and try to stay away from one click roots, its hard to learn anything from this
Best of luck on your next phone
*side note, if you still have warranty and your phone is completely unresponsive chances are you will get your warranty exchange, just play dumb and say "I was playing angry birds and it just froze, now it won't turn on"
Sent from my Nexus 4 using Tapatalk 2
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Click to collapse
I can't attest to the videos you saw, but for most androids this is the best site with the most info, I only suggest being sure how to root before you do it, and to understand how the method works as well. When your not understanding this is when bricks happen.
I know it can be lots of reading and lots of questions but in the long run its worth the time
As for the JTAG equipment there are many who have it and you can easily spend less than 250 on getting the proper stuff.
Every logicboard is different so maybe this machine he speaks of has a wide variety of cables that come with it, but he's still paying too much
Anyway, most people seem to charge 50$ or so to JTAG it back, if that's more than the phone is worth to you just sell it on eBay for parts
Sent from my Nexus 4 using Tapatalk 2
demkantor said:
I can't attest to the videos you saw, but for most androids this is the best site with the most info, I only suggest being sure how to root before you do it, and to understand how the method works as well. When your not understanding this is when bricks happen.
I know it can be lots of reading and lots of questions but in the long run its worth the time
As for the JTAG equipment there are many who have it and you can easily spend less than 250 on getting the proper stuff.
Every logicboard is different so maybe this machine he speaks of has a wide variety of cables that come with it, but he's still paying too much
Anyway, most people seem to charge 50$ or so to JTAG it back, if that's more than the phone is worth to you just sell it on eBay for parts
Sent from my Nexus 4 using Tapatalk 2
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Click to collapse
Can you link me to clear and concise instructions on how to upgrade my 2.3.7 ( i think) to jellybean on an htc inspire 4g? and is there anyone here who can fix my phone that you know of?
HERE IS YOUR PHONES FORUM
you will find links to all the guides you need here, always read the stickies in each section, this tends to have the important info you need
then anything your not sure about should be asked in the proper place within this forum for the best answers
example, question on how to root should be asked in the how to root thread for best chance of a good answer, question on how to flash a new radio should be asked in a thread pertaining to this
im sorry but i dont know enough about your phone specificly to help further but hopefully the members in your device specific forum will
best of luck!