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Hello fellow XDA Members,
I recently found out that my transformer prime had a soft spot on the back shell and it was causing creaking, I also have a dead pixel on the front. I told myself that I can live with this and I proceeded to using the prime out of the box until it progressively got worse. Its at a point where I can no longer bear to use it without being bothered by the creaking. The pixel is still something I can deal with.
I want to return it, but there were a few problems.
-The RMA number was recieved on March 14th, today is April 9th, and I'm not sure if its too late to send it
-I unlocked the device without knowing the consequences of voiding the warranty and how badly I'd need it.
-I used the ViperBoyMod to unroot the device and then attempt to factory reset (hoping that Asus won't be able to tell that it was rooted and unlocked). After factory resetting, I am now stuck in clockworkrecoverymod and I can't get out. At this point, I just want to be able to use my prime at the least.
What should I do? Is there anything I can do? This if my first major purchase EVER and I really love my prime. I have no idea what to do. I won't mind having to pay Asus to fix the problems if the price isn't outrageous, but how do I even get the prime to work again?
PLEASE HELP
I'm not sure if this is the right thread to go to, but I really really need some help.
You will need to boot into fastboot mode and flash the stock firmware (basically a factory reset)
Hold the volume down button whilst turning it on. Some text should appear, then let it go to boot into fastboot.
Hope that helps. I'm not a tablet user myself
Sent from my sexy, sultry, suave Xperia Play sporting this season's Ice Cream Sony swimwear
bri.kwong94 said:
Hello fellow XDA Members,
I recently found out that my transformer prime had a soft spot on the back shell and it was causing creaking, I also have a dead pixel on the front. I told myself that I can live with this and I proceeded to using the prime out of the box until it progressively got worse. Its at a point where I can no longer bear to use it without being bothered by the creaking. The pixel is still something I can deal with.
I want to return it, but there were a few problems.
-The RMA number was recieved on March 14th, today is April 9th, and I'm not sure if its too late to send it
-I unlocked the device without knowing the consequences of voiding the warranty and how badly I'd need it.
-I used the ViperBoyMod to unroot the device and then attempt to factory reset (hoping that Asus won't be able to tell that it was rooted and unlocked). After factory resetting, I am now stuck in clockworkrecoverymod and I can't get out. At this point, I just want to be able to use my prime at the least.
What should I do? Is there anything I can do? This if my first major purchase EVER and I really love my prime. I have no idea what to do. I won't mind having to pay Asus to fix the problems if the price isn't outrageous, but how do I even get the prime to work again?
PLEASE HELP
I'm not sure if this is the right thread to go to, but I really really need some help.
Click to expand...
Click to collapse
Check the "How to unbrick your Prime" thread.
As far as voiding the warranty, I would hope Asus would still fix the creaking/dead pixel as those are physical defects, not pertaining to software.
There is a thread here somewhere stating that someone bricked their Prime, with voided warranty, and Asus said it needed a new mainboard, and he would have to pay. He said he was aware of the voided warranty and said he would pay, but then they gave him the cost....$679 dollars!! Ridiculous
Sorry I couldn't be if more help, but do let us know what happens. Good luck bro
jaycustom said:
Check the "How to unbrick your Prime" thread.
As far as voiding the warranty, I would hope Asus would still fix the creaking/dead pixel as those are physical defects, not pertaining to software.
There is a thread here somewhere stating that someone bricked their Prime, with voided warranty, and Asus said it needed a new mainboard, and he would have to pay. He said he was aware of the voided warranty and said he would pay, but then they gave him the cost....$679 dollars!! Ridiculous
Sorry I couldn't be if more help, but do let us know what happens. Good luck bro
Click to expand...
Click to collapse
Thank you all so much, I have to figure out how to get it to go into fastboot right now because i don't know how i would be able to drop any files into my prime since i can't use it at all.
I'm 17, i just bought my first piece of technology two months ago with my own money, i'm not going to have 600 bucks to spare for my tablet. :/
bri.kwong94 said:
Thank you all so much, I have to figure out how to get it to go into fastboot right now because i don't know how i would be able to drop any files into my prime since i can't use it at all.
I'm 17, i just bought my first piece of technology two months ago with my own money, i'm not going to have 600 bucks to spare for my tablet. :/
Click to expand...
Click to collapse
Hold the volume down button while turning the power on. I did a quick Google search for you when I saw this thread. Hopefully you should get some text on your screen, then release the buttons and you should be in fastboot.
Sent from my sexy, sultry, suave Xperia Play sporting this season's Ice Cream Sony swimwear
CTU_Loscombe said:
Hold the volume down button while turning the power on. I did a quick Google search for you when I saw this thread. Hopefully you should get some text on your screen, then release the buttons and you should be in fastboot.
Sent from my sexy, sultry, suave Xperia Play sporting this season's Ice Cream Sony swimwear
Click to expand...
Click to collapse
Thank you so much for your efforts. Sadly, that method brings me straight to Clockworkrecoverymod. I'm trying to get ADB working and try unbricking it. I desperately want to send it in still.
bri.kwong94 said:
Thank you so much for your efforts. Sadly, that method brings me straight to Clockworkrecoverymod. I'm trying to get ADB working and try unbricking it. I desperately want to send it in still.
Click to expand...
Click to collapse
Try factory reset/data wipe
Then go to advanced
Then wipe dalvik cache.
All from Clockworkmod
Standard Clockworkmod factory reset
Sent from my sexy, sultry, suave Xperia Play sporting this season's Ice Cream Sony swimwear
you have to install the naked driver find them in dev section then push a rom through adb to your sdcard and flash it then you will be all better again.
tylermaciaszek said:
you have to install the naked driver find them in dev section then push a rom through adb to your sdcard and flash it then you will be all better again.
Click to expand...
Click to collapse
Thank you for the insight, do you think you can link me to a naked driver and/or a stock rom?
I tried the ABD unbricking method. The setup was successful, but my Prime can't even be detected in clockworkrecoverymod, i'm guessing i'd need the driver?
bri.kwong94 said:
Thank you for the insight, do you think you can link me to a naked driver and/or a stock rom?
I tried the ABD unbricking method. The setup was successful, but my Prime can't even be detected in clockworkrecoverymod, i'm guessing i'd need the driver?
Click to expand...
Click to collapse
its in the developement section. make sure before you install naked driver tool, to completwly remove any previous prime or android drivers. if not they will interfere with naked drivers and won't work.
demandarin said:
its in the developement section. make sure before you install naked driver tool, to completwly remove any previous prime or android drivers. if not they will interfere with naked drivers and won't work.
Click to expand...
Click to collapse
I downloaded and extracted the files, but I'm not sure how I can install this. I couldn't find any directions. Another problem is that the computer makes a strange sound when i plug the tablet in, its not the usual USB sound. I can't find it in device manager to make sure I delete all the drivers.
bri.kwong94 said:
I downloaded and extracted the files, but I'm not sure how I can install this. I couldn't find any directions. Another problem is that the computer makes a strange sound when i plug the tablet in, its not the usual USB sound. I can't find it in device manager to make sure I delete all the drivers.
Click to expand...
Click to collapse
try this http://www.addictivetips.com/window...-or-device-drivers-manually-in-windows-vista/
Thank you so much to everyone, I have successfully unbricked my Transformer Prime and I will ship it out tomorrow. I just hope everything goes well. I really and sincerely appreciate all the help that each of you gave me today. God bless.
My brother went and flashed a custom international rom. He doesnt remember which one, not that I think it matters at this point. Ive flashed many roms, I've even bricked a few phones, but with alot of reading on the xda site, and all the help from dev's have always unbricked my phone. His samsung doesnt turn on, does not go into recovery or into download mode. Ive tried taking the battery out holding both + - vol then usb then battery. nothing. When plugged into usb without battery, light turns on, when plugged into comp , comp starts looking for a driver, so i dont think its complety bricked yet, but it comes back with this message QHSUSb_dload. Ive read up on other phones on this message, any help with how to solve this. thanks
First slap him for not reading and then go to the development section of your carrier and look for fix thread for your issue I know attention has none not sure about the other carriers.
Sent from my SAMSUNG-SGH-I747 using xda app developers app
If he's seeing QHSUSB DLOAD its hard bricked. From what I've seen looking into this, I believe some HTC's have been able to be recovered from this mode but its not possible for us w/o JTAG. Someone correct me if I'm wrong and shed some light on the subject if they have any. Very intrigued by this and think that somehow an unbrick could be done with this with the right tools/knowloedge
Randomacts said:
First slap him for not reading and then go to the development section of your carrier and look for fix thread for your issue I know attention has none not sure about the other carriers.
Sent from my SAMSUNG-SGH-I747 using xda app developers app
Click to expand...
Click to collapse
I looked at my the dev section there is no fix that I could find. So I posted the question in the proper samsung galaxy section. I dont believe there is a solution yet aside from sending it in. A few posts here and there touched base on it but I dont think anyone yet on here has eff'd there phones up to this point. Ive went through every samsung section to see if there were any similar post and nothing has really touched base, on it or ive triied it.
billard412 said:
If he's seeing QHSUSB DLOAD its hard bricked. From what I've seen looking into this, I believe some HTC's have been able to be recovered from this mode but its not possible for us w/o JTAG. Someone correct me if I'm wrong and shed some light on the subject if they have any. Very intrigued by this and think that somehow an unbrick could be done with this with the right tools/knowloedge
Click to expand...
Click to collapse
Yes I found four posts about the similar qhsusb dload, and also read about jtag, already gave my brother the website url, to contact about sending the thing in. I just havent been able to find a solution on here.
well ill have to find and reread the stuff i saw abt the htc's cuz if im not mistaken some were actually made unbrickable because of this. i was able to install drivers, and talk to the phone with a couple of things, including odin but it just hung as i expected it to. I think something could be done with this, dont seem like the typical hardbrick. let a couple more people brick this thing, if its possible someone will figure it out
billard412 said:
well ill have to find and reread the stuff i saw abt the htc's cuz if im not mistaken some were actually made unbrickable because of this. i was able to install drivers, and talk to the phone with a couple of things, including odin but it just hung as i expected it to. I think something could be done with this, dont seem like the typical hardbrick. let a couple more people brick this thing, if its possible someone will figure it out
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1522351
I believe this is the post your talking about. Anyways I just can't believe the broski actually bricked his phone, I trully thought it was damn near impossible. amazing
It is never impossible to brick a device. This is why one should know what they are doing before they do it. I mean really, he doesn't even know what rom he flashed? Flashing a device is not for everyone nor should everyone do it. If you don't understand what your doing then don't do it.
Sent for a corner cell in Arkham
is that so??
zelendel said:
It is never impossible to brick a device.
Click to expand...
Click to collapse
Tell that to AdamOutler lol
zelendel said:
It is never impossible to brick a device. This is why one should know what they are doing before they do it. I mean really, he doesn't even know what rom he flashed? Flashing a device is not for everyone nor should everyone do it. If you don't understand what your doing then don't do it.
Sent for a corner cell in Arkham
Click to expand...
Click to collapse
Ya well If I would have not rooted his phone for him, he would have never have known about xda. He's 13. live and learn.
kendmclean said:
Ya well If I would have not rooted his phone for him, he would have never have known about xda. He's 13. live and learn.
Click to expand...
Click to collapse
Well, the best thing to do would be to go to the sprint section and look at mskip's sticky with his toolkit, and load the qualcomm drivers. it's an ugly situation, but that's your best lead.
teh roxxorz said:
Well, the best thing to do would be to go to the sprint section and look at mskip's sticky with his toolkit, and load the qualcomm drivers. it's an ugly situation, but that's your best lead.
Click to expand...
Click to collapse
Ya I did that about 4 hours ago, in my devices and printers, in now says QHSUSB_DLOAD is working properly. Yet I cant get it to connect to the toolkit, to odin, I cant even find the phone with cmd. it makes a noise everytime you plug it in to the comp, well the comp does and it searches for drivers and installs them, they all installed correctly the first time aside from the one above that was fixed. Thanks though for the help, I really appreciate it.
If no other solutions work, a JTAG repair WILL unbrick your device. MobileTech Videos (www.mobiletechvideos.com) offers JTAG repair for the SGS3. I've used them to purchase a download mode jig and they have fast turn around times, great customer service, and excellent service. You really can't go wrong using them. Hope it all works out and you can get your device unbricked.
Let us know how you hard bricked it so we can do that when we need to get our phone warranty replaced without customer service seeing the custom flashed counter!
aeakin said:
If no other solutions work, a JTAG repair WILL unbrick your device. MobileTech Videos (www.mobiletechvideos.com) offers JTAG repair for the SGS3. I've used them to purchase a download mode jig and they have fast turn around times, great customer service, and excellent service. You really can't go wrong using them. Hope it all works out and you can get your device unbricked.
Click to expand...
Click to collapse
Ya i gave the broski that website this morning.thanks for the info appreciate everyone whos taken the time to throw in some ideas.
CrimsinX said:
Let us know how you hard bricked it so we can do that when we need to get our phone warranty replaced without customer service seeing the custom flashed counter!
Click to expand...
Click to collapse
Either this is your weak attempt at humour or you never read the entire thread, like I said in on the first page, He flashed a international rom. I dont need to recap the entire 2 pages, the fact that you posted that comment, like why would anyone want to brick their phone for warrenty if its working fine. just stupid. I appreciate your meaningless contribution to a site where some people try to learn a thing or 2. I would suggest you try taking the site more seriously. And if you cant, have some respect for the people that do. thanks again. take care
Hello guys,
I have (had) a transformer prime with stock android 4.1.
I tried to flash my Prime with Goomanager and TWRP.
I found out that I had to install twrp manually to do this. (it was disabled by goomanager for the prime)
So I rooted my tablet with motor chopper, unlocked my bootloader with the asus apk and followed these instructions http://www.youtube.com/watch?v=0-KLPDu2sos
They looked pretty straight forward, so I thought I'd give it a try.
I downloaded the file and relocated it to /twrp.blob and typed "reboot".
After rebooting I used goomanagers "Restore Recovery" button and after that it wouldn't boot.
It always freezes at the boot screen. (the one with the asus Logo in the center and Nvidia logo in the right bottom corner)
It also says "The device is unlocked." in the left upper corner.
I didn't know that I would need ADB (i didn't even know at that time, what that was) or fastboot on my laptop. Maybe this is my problem.
I tried the follwing things:
- press power and lower volume:
the tablets just turns off and on to this same splash screen
- I thought about trying option 1 from here (http://forum.xda-developers.com/showthread.php?t=1514088), but I had to install adb and fastboot, but when I type "adb devices" in the console, it says "list of devices attached", but there aren't any.
(my tablet is connected and is turned on [at least to this splash screen])
I hope you guys can help me and I didn't brick my tablet completely.
thanks
Simon
Same exact thing happened to me. Tried to reboot into recovery and now I can't get past the splash screen. No option for fastboot and adb does not show my device. I had to send mine in to Asus and that was three weeks ago. They have informed me that there will be a charge (have not said how much yet) but other than that no response from them. The issue we are having is a hard brick and unless you backed your prime up with nvflash? tool before upgrading to Jeallybean there is no way to recover it.
Hi @slatonyam,
thank you very much for your answer.
Could you please be so kind to tell me what it cost to repair it, after you got it back?
I just want to make sure it is worth the trouble and money.
Isn't there another way by using a micro sd with a build or similar?
best regards
slatonyam said:
Same exact thing happened to me. Tried to reboot into recovery and now I can't get past the splash screen. No option for fastboot and adb does not show my device. I had to send mine in to Asus and that was three weeks ago. They have informed me that there will be a charge (have not said how much yet) but other than that no response from them. The issue we are having is a hard brick and unless you backed your prime up with nvflash? tool before upgrading to Jeallybean there is no way to recover it.
Click to expand...
Click to collapse
Simon after three weeks of sitting on my tablet and numerous phone calls and emails from me, Asus finally got back to me with a quote. I believe the only reason they got back to me is because I told them to ship my tablet back to me and forget the repairs. This is the quote they gave me:
$213 for the motherboard
$65 for labor
I had already told them to ship my tablet back to me so I wasn't interested in getting it repaired and the cost is too much. I only paid $249 for the tablet through New Egg. So I think I just might buy a motherboard off ebay and try to repair it myself, I figure I have nothing to lose.
SimonErich said:
Hi @slatonyam,
thank you very much for your answer.
Could you please be so kind to tell me what it cost to repair it, after you got it back?
I just want to make sure it is worth the trouble and money.
Isn't there another way by using a micro sd with a build or similar?
best regards
Click to expand...
Click to collapse
Update after 3 days or so waiting for them to ship my tablet. I received a email Tuesday stating that they were finally shipping my tablet back. But under the serial number I noticed that the device they are sending begins with CA whereas the one I sent in begins with a C1. Maybe they replaced my tablet after all. Will let everyone know when I receive it Tuesday.
Hi @slatonyam
I did sent my Transformer to Asus exactly 7 days ago and just got it back.
(had to send it to Asus Czeck, because I live in Austria - but it was pretty fast)
it is working again (got the same device) and it seems like they repaired it on warranty, because they didn't sent me a payment information or anything.
just got a working device back today.
I'm happy and I wish you good luck with your device.
best regards
Thanks for your kind words but I received the tablet back today and it was not repaired. But so happy that you received a repair for yours. I guess I will just lean on my Nook HD+ for now until a solution is released.
Well. My curiousty led to a hard-bricked phone
It's definetly official. I am not going to install any more custom roms after this. To make my story breif. I aquired a motorola atrix 2 phone, and had read it could accomdate a custom rom, so I used a one click root method program and the program said it had done its job. I booted into the recovery and installed the rom, which ended in an infinite reboot. Great, so I read more on how to revert back to firmware using rsd lite. I did this, but the battery was dead. so I went out and purchased anther battery, attempted the restore, phone restart, then BOOM. it stayed black and now it wont come on. wtf.
Can any please recommend the proper cable I have to order to get the phone back working>?
Sunaj1 said:
Well. My curiousty led to a hard-bricked phone
It's definetly official. I am not going to install any more custom roms after this. To make my story breif. I aquired a motorola atrix 2 phone, and had read it could accomdate a custom rom, so I used a one click root method program and the program said it had done its job. I booted into the recovery and installed the rom, which ended in an infinite reboot. Great, so I read more on how to revert back to firmware using rsd lite. I did this, but the battery was dead. so I went out and purchased anther battery, attempted the restore, phone restart, then BOOM. it stayed black and now it wont come on. wtf.
Can any please recommend the proper cable I have to order to get the phone back working>?
Click to expand...
Click to collapse
Did you flashed rom with stock recovery?
Sent from my Sony Tablet S using xda app-developers app
smgdev said:
Did you flashed rom with stock recovery?
Sent from my Sony Tablet S using xda app-developers app
Click to expand...
Click to collapse
Yes, I tried to. Unless i acidentally downloaded the wrong file.
Sunaj1 said:
Yes, I tried to. Unless i acidentally downloaded the wrong file.
Click to expand...
Click to collapse
You should flash roms with custom recoveries that built for your device like clockworkmod or twrp recovery.
Sent from my Sony Tablet S using xda app-developers app
smgdev said:
You should flash roms with custom recoveries that built for your device like clockworkmod or twrp recovery.
Sent from my Sony Tablet S using xda app-developers app
Click to expand...
Click to collapse
Yes, I am aware of that. The problem is now my phone is hard bricked and it wont turn on at all, not even to display an error message.
How can I fix this? whats that special cable That i need?
I would love to help you but I don't have the device and I think you should ask to your device's q/a forum. It will more helpful for you.
Sent from my Sony Tablet S using xda app-developers app
Sunaj1 said:
Well. My curiousty led to a hard-bricked phone
It's definetly official. I am not going to install any more custom roms after this. To make my story breif. I aquired a motorola atrix 2 phone, and had read it could accomdate a custom rom, so I used a one click root method program and the program said it had done its job. I booted into the recovery and installed the rom, which ended in an infinite reboot. Great, so I read more on how to revert back to firmware using rsd lite. I did this, but the battery was dead. so I went out and purchased anther battery, attempted the restore, phone restart, then BOOM. it stayed black and now it wont come on. wtf.
Can any please recommend the proper cable I have to order to get the phone back working>?
Click to expand...
Click to collapse
Hi, I guess you can use THIS LINK to try and fix your problem. Thank you for consulting the forums, and have a nice day.
ATkeneiville said:
Hi, I guess you can use THIS LINK to try and fix your problem. Thank you for consulting the forums, and have a nice day.
Click to expand...
Click to collapse
Thank you. But an experienced repair guy said my phone wasn't responding to neither the USB jtag or the fast boot. So my phone is dead forever? Should I start digging its grave?
Sure sounds this way, and you shouldn't be doing JTAG through the USB port anyway unless your phone is something special I've never heard of
But in truth rooting your phone won't damage it, it just gives someone the opportunity to do so. I'm a firm believer in rooting all androids so long as they read and understand what they are doing, its very hard to brick a phone if you know what you're doing
So although this phone may be dead forever (unless you find someone who for sure knows the proper way to JTAG it) then still consider rooting your next one, just be sure to completely understand what's going on, and try to stay away from one click roots, its hard to learn anything from this
Best of luck on your next phone
*side note, if you still have warranty and your phone is completely unresponsive chances are you will get your warranty exchange, just play dumb and say "I was playing angry birds and it just froze, now it won't turn on"
Sent from my Nexus 4 using Tapatalk 2
I wish I had warranty on this thing. I got it second hand from craigslist. However i've managed to acquire an HTC inspire 4G, what an upgrade from a motorola cliq xt! I would love to install jelly bean on this thing but after messing up the Atrix 2 i'm scared I will F*ck this one up too. I can never find clear and concise instructions on the internet. Every web page I visit, it seems to be someones personal way of doing it. Steps not mentioned, or instructions written for intermediate users. For example, Every video or piece of instruction i've watched on youtube regarding booting into the fast boot on the atrix 2, said something about holding volume up and power button upon booting and I would see something on the top of the screen. However that did not work, First I had to use the volume down and power button, then I would get to this fastboot screen where those recovery options werent available, from there I had to hold both volume buttons down and press the power button twice which would bring me to the recovery options screen. thats just one example, and even then for some reasons I didn't have all the recovery options the instructions spoke of... for example. Very annoying and frustrating. On a side note, is there anyone on this site who lives in the US that can unbrick my atrix 2? The guy who repair phones I took it to said theres a device for 250.00 bucks he's waiting to get that can unbrick any device. However he doesnt have the funds and had gotten laid off work. I am just having a hard time believing a simple soft user error could permanently damage my device forever and that as sophiscated as our technology has gotten there's absolutely no way to revive it.
demkantor said:
Sure sounds this way, and you shouldn't be doing JTAG through the USB port anyway unless your phone is something special I've never heard of
But in truth rooting your phone won't damage it, it just gives someone the opportunity to do so. I'm a firm believer in rooting all androids so long as they read and understand what they are doing, its very hard to brick a phone if you know what you're doing
So although this phone may be dead forever (unless you find someone who for sure knows the proper way to JTAG it) then still consider rooting your next one, just be sure to completely understand what's going on, and try to stay away from one click roots, its hard to learn anything from this
Best of luck on your next phone
*side note, if you still have warranty and your phone is completely unresponsive chances are you will get your warranty exchange, just play dumb and say "I was playing angry birds and it just froze, now it won't turn on"
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
I can't attest to the videos you saw, but for most androids this is the best site with the most info, I only suggest being sure how to root before you do it, and to understand how the method works as well. When your not understanding this is when bricks happen.
I know it can be lots of reading and lots of questions but in the long run its worth the time
As for the JTAG equipment there are many who have it and you can easily spend less than 250 on getting the proper stuff.
Every logicboard is different so maybe this machine he speaks of has a wide variety of cables that come with it, but he's still paying too much
Anyway, most people seem to charge 50$ or so to JTAG it back, if that's more than the phone is worth to you just sell it on eBay for parts
Sent from my Nexus 4 using Tapatalk 2
demkantor said:
I can't attest to the videos you saw, but for most androids this is the best site with the most info, I only suggest being sure how to root before you do it, and to understand how the method works as well. When your not understanding this is when bricks happen.
I know it can be lots of reading and lots of questions but in the long run its worth the time
As for the JTAG equipment there are many who have it and you can easily spend less than 250 on getting the proper stuff.
Every logicboard is different so maybe this machine he speaks of has a wide variety of cables that come with it, but he's still paying too much
Anyway, most people seem to charge 50$ or so to JTAG it back, if that's more than the phone is worth to you just sell it on eBay for parts
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Can you link me to clear and concise instructions on how to upgrade my 2.3.7 ( i think) to jellybean on an htc inspire 4g? and is there anyone here who can fix my phone that you know of?
HERE IS YOUR PHONES FORUM
you will find links to all the guides you need here, always read the stickies in each section, this tends to have the important info you need
then anything your not sure about should be asked in the proper place within this forum for the best answers
example, question on how to root should be asked in the how to root thread for best chance of a good answer, question on how to flash a new radio should be asked in a thread pertaining to this
im sorry but i dont know enough about your phone specificly to help further but hopefully the members in your device specific forum will
best of luck!
I recently tried to install a custom ROM into the boot slot on my phone. I had installed safestrap but forgot to change Slots when I installed the new ROM. Needless to say this didn't go well. After chatting online with Samsung and not being able to fix, the tech gave me an RMA and shipping label, all paid for by Samsung. He was aware of what I had tried to do and told me they may have to charge me. My hats are off to Samsung. They fixed my phone by re-installing the original software; shipped it back to me 2nd day air; and didn't charge me anything. That is customer service like you don't find much anymore.
Thanks Again to Samsung,
I thought this might help someone else who might try to go to the provider.
what exactly was the phone doing while bricked??
mcnu said:
what exactly was the phone doing while bricked??
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A bricked phone does the same as a real brick...a paperweight. That is what the meaning of bricked is. A lot of people confuse not booting with bricked. This is either called soft-bricked or sponged (like that TV brick made of sponge). But I know you wanted to know what the OP's device was doing when he performed this procedure...just wanted to stick in the Public Service Announcement.
Just FYI to anyone else who gets 'stuck' somewhere like this and can't figure out how to fix their phone.
You can take it to best buy at the Samsung center in the middle of the store and they will do the same thing as OP, you just won't have to send it back and be without a phone. They will do it right in front of you.
So is it better to contact Samsung instead of Verizon? I also hard bricked (no power, no lights no nothing) and Verizon is sending me a replacement. Buts its a "certified like new replacement". I'd rather keep my phone if it can be fixed.
Or you can follow the tutorial I made here in the general section and fix it yourself.
droidstyle said:
Or you can follow the tutorial I made here in the general section and fix it yourself.
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That phone's a complete brick. No power, no lights, no nothing.
Tried every button combination possible including sd/sim card and charger in/out combo. No go.
Was just curious if following up with samsung for warranty made more sense than verizon. In hopes of getting a new device instead of "Certified Like New Replacement "
gerg004 said:
That phone's a complete brick. No power, no lights, no nothing.
Tried every button combination possible including sd/sim card and charger in/out combo. No go.
Was just curious if following up with samsung for warranty made more sense than verizon. In hopes of getting a new device instead of "Certified Like New Replacement "
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I know what u need to do .. same thing happened to me
gerg004 said:
That phone's a complete brick. No power, no lights, no nothing.
Tried every button combination possible including sd/sim card and charger in/out combo. No go.
Was just curious if following up with samsung for warranty made more sense than verizon. In hopes of getting a new device instead of "Certified Like New Replacement "
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Did you try this?
http://forum.xda-developers.com/showthread.php?t=2834419
Sent from my SM-N900V using Tapatalk
@moe said:
I know what u need to do .. same thing happened to me
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Good looking out here, it's definitely appreciated. I've already returned the brick to VZW for warranty replacement. However I'm sure your links will help someone else having the same problem! Cheers!
haza12d said:
Did you try this?
http://forum.xda-developers.com/showthread.php?t=2834419
Good looking out here, it's definitely appreciated. I've already returned the brick to VZW for warranty replacement. However I'm sure your links will help someone else having the same problem! Cheers!
Sent from my SM-N900V using Tapatalk
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