[Q] Should I contact Samsung for warranty? - Galaxy S II Q&A, Help & Troubleshooting

So here are some problems I have with my phone but I'm not sure if they make my phone valid for a replacement...
touch screen isn't sensitive enough - it doesn't respond sometimes unless my finger is perfectly perpendicular to the screen. And when I'm scrolling, it sometimes flicks all the way down by itself
Sometimes, I only press the home button once but leads to voice
The battery usually only lasts for 8-10 hours with normal usage. This includes texting, checking e-mail and facebook. I also have pretty much everything turned off and brightness dimmed halfway.
The phone freezes up from time to time. The screen goes lack and none of the buttons work, not even the power button. I have to remove the battery and put it back in to get it working again.
The battery can also get unusually hot, some times for no reason at all

I get quite a few of these issues too, not sure if they're valid for a warranty claim though. As far as I can tell, a lot of users have been getting lots of these issues also. I'd start by clearing out any apps that you don't need/use (probably easiest way is to back them all up with titanium backup, delete them all and then only install the ones you need immediately, then install others as you need them) as there could be one/some causing you some issues. As for the touch screen sensitivity, there's a few threads on here that address that (with apps) but also some kernels include a fix. I'm on slow-ass internet atm so I won't include links but just do a quick search and you'll find what you're after.
As for only pressing the home button once and getting voice, if you use the "JKAY mod" theme, there's an option to disable home button double click (very useful). As for why it happens, I'd say it's an error with switch debouncing but who knows, just get jkay and disable it.
Also, as I said in another thread, I've had very good experiences with using the void #echo kernel, so give that a try and see if it fixes any of your problems.

Try updating the firmware and also calibrate sensors to avoid further sensor problems.

I would update the firmware, but I actually want to get this traded in for warranty since I did drop my phone, leaving the chrome slightly scratched. So I guess none of my reasons would qualify for warranty then? How about the part where my phone goes completely unresponsive that I have to remove the battery before anything works again? Could that be a valid reason because the couple times it happened, I almost had a panic attack.

If you want to stay on stock and have a warranty then tell them it reboots twice a day so probably has firmware problems and they will send it away.

apollero said:
So here are some problems I have with my phone but I'm not sure if they make my phone valid for a replacement...
touch screen isn't sensitive enough - it doesn't respond sometimes unless my finger is perfectly perpendicular to the screen. And when I'm scrolling, it sometimes flicks all the way down by itself
Sometimes, I only press the home button once but leads to voice
The battery usually only lasts for 8-10 hours with normal usage. This includes texting, checking e-mail and facebook. I also have pretty much everything turned off and brightness dimmed halfway.
The phone freezes up from time to time. The screen goes lack and none of the buttons work, not even the power button. I have to remove the battery and put it back in to get it working again.
The battery can also get unusually hot, some times for no reason at all
Click to expand...
Click to collapse
You can try but all they will do is a factory reset first .
You can do that before returning under warranty .
jje

Related

[Q] Freezing HD2 after lock

I know there are hundreds of threads and articles posted about HD2s freezing with the lock screen but this issue seems different to me. My problem is that whenever I lock the phone the touch screen will freeze entirely. I thought a work around may be to install a different lock screen. After installing that I can get past the lock screen but the touch screen still is not responsive. I have no idea what to do. I already did a hard reset and it still does it. I would like to add that it is completely consistent. It happens every time without fail. In order to even use the phone I have to pull the battery and I get one use out of it before it locks and I have to pull the battery again. Does anyone have any suggestions? I would really appreciate it..
Update: I flashed the original ROM to my phone and the freezing problem still exists.. I have no idea what to do at this point.
Update 2: Narrowed down the problem to being the physical "power/end/lock" button. If I slightly press it but not fully it will go to the honeycomb style menu with all the apps. If I press it fully the screen will go out like normal but then if I restore it, the entire screen is locked up. Nothing will work after that until I pull the battery.
I've directly linked the issue with the power button. I dont know why all of a sudden the power button would have a different function. The work around I found is while the phone is locked and the screen is off I can press the green button to unlock the phone and the touch screen will then function. If I use the power button it will remain frozen. Any ideas what happened?
Hello,
I got some bad news for you, this issue is actually related to the digitizer (hardware) not software. What i would recommend is called HTC for a repair and send it in, it is covered by warranty, hopefully you have warranty.
A lot of people are having this issue, no-one yet has been able to pinpoint the cause, but here is the link a thread with similar problem:
http://forum.xda-developers.com/showthread.php?t=854165
Luckych
Thanks for the reply. I do not think I have a warranty on this phone considering I bought it privately. Ill talk to Tmo and HTC and see what I can do. Just a theory, I may be wrong. But I live in PA and its been getting below 20 here lately. I noticed today that my work around didnt work when I was outside working on my car. Then I went inside and used a blow dryer to heat up the phone and it started working again. The end button didn't function properly but I could unlock the phone with the green send button. Perhaps the cold weather is shorting out people's digitizers? I don't really know how they work so that's why i said its only a theory. I bought this phone in the spring and didnt have an issue until now when it started getting really cold.

Phone issues: Unstable phone, or just an unstable rooting?

Hey all,
My Samsung Fascinate has an issue where the following have been happening (mostly in spurts, where it gets really bad);
There are what you could call "Phantom" button presses, I'll be doing something on it, surfing the web, reading something, and it'll just start acting up as if random buttons are being pressed. This'll go on for about 10-30 seconds, or until I use kill a bunch of background running apps. I originally thought it was due to having a screen protector over the hot keys, so I took that off the hot key area. that took care of it for a while, until I rooted my phone and started using custom ROMs (right now, I had a debloated ED01 ROM). After that, it began acting up again. I'm gonna try derooting it and doing the official updates to see if that helps. Any other directions for me to look in to fix this? Now it also has been eating up battery power like crazy (it almost dies when I was at work today, and I pretty much only use it as a time piece when there).
I also now have the problem where it wakes back up after I put it to sleep. If you just want to answer this in the thread already for this problem, then no problem, I'll follow that thread as well as this one.
Thanks for your help on this.
BW
EDIT: Another symptom for consideration: When the phone acts up, it'll also snap screenshots when I try to power it off. Usually I can stop this by killing most of the running apps or swiping my finger across the hotkey area..
Sounds like something is up with your digitizer (the part of the screen that registers touch/gestures). If you flash back to bone stock ED01 and it's still acting up, take it in and get it swapped/fixed.
ElStormChaser said:
Hey all,
My Samsung Fascinate has an issue where the following have been happening (mostly in spurts, where it gets really bad);
There are what you could call "Phantom" button presses, I'll be doing something on it, surfing the web, reading something, and it'll just start acting up as if random buttons are being pressed. This'll go on for about 10-30 seconds, or until I use kill a bunch of background running apps. I originally thought it was due to having a screen protector over the hot keys, so I took that off the hot key area. that took care of it for a while, until I rooted my phone and started using custom ROMs (right now, I had a debloated ED01 ROM). After that, it began acting up again. I'm gonna try derooting it and doing the official updates to see if that helps. Any other directions for me to look in to fix this? Now it also has been eating up battery power like crazy (it almost dies when I was at work today, and I pretty much only use it as a time piece when there).
I also now have the problem where it wakes back up after I put it to sleep. If you just want to answer this in the thread already for this problem, then no problem, I'll follow that thread as well as this one.
Thanks for your help on this.
BW
EDIT: Another symptom for consideration: When the phone acts up, it'll also snap screenshots when I try to power it off. Usually I can stop this by killing most of the running apps or swiping my finger across the hotkey area..
Click to expand...
Click to collapse
I would say you need to do a real good cleaning of your screen. The screen protectors for the Fascinate were not designed to be placed over the capacative keys (hot keys) and the slight adhesive on the screen protector probably left a residue on the capacitive keys. The screenshot when pressing the power button is a big clue. Screenshots are taken when you hold down the back capacative key and press the power button. This problem has almost always been cleared up by thoroughly cleaning the capacitive (soft) keys.
Cool, thanks guys for the help. I'll try the cleaning thing first; I'm guessing that alcohol wipes would work just fine for this?
Also, on the screen cap thing, that does make sense considering the major thing that happens is my phone will act as if the back button is pressed (with it occasionally phantom pressing the home button and bringing up the task manager box). Would it maybe be a good idea to completely remove the screen protector (it's a ZAGG, ie: Heavy duty). I've talked to a couple of people who say it shouldn't be a huge necessity to have one on.
If this doesn't work, I'll go through and flash the stock ED01.
If anyone else has a possible answer/ solution, feel free to chime in, as I'm hoping to get an idea of all the possible reasons for this.
Thanks again.
Just fyi, you can disable the screen capture service by freezing it through a variety of apps (a lot of people use titanium backup pro).
Sent from my Froyo'd Evil Fascinate full of PB&J
artvandelay440 said:
Just fyi, you can disable the screen capture service by freezing it through a variety of apps (a lot of people use titanium backup pro).
Sent from my Froyo'd Evil Fascinate full of PB&J
Click to expand...
Click to collapse
How would I do that, I've looked through TiB and don't see an obvious setting that would take care of this.
First, you must have the pro version. Go to backup/restore tab at the top and find the screen capture service (it's in red text). Tap it and select freeze. This will disable, but not uninstall it, so you can restore it later. PM me if you need a screen shot.
Sent from my Froyo'd Evil Fascinate full of PB&J
Ok, got it. Now if I could get it to stop turning back on when I sleep it, it's been doing that a lot more of late. Going back to the capacitive keys issue; Is there a mod that can adjust the sensitivity of those keys, to make it so they don't get 'pressed' if theres any junk on them?
BW

[Q] Display not activating, washing out

I've got a recurrent problem with my Desire X which seems to have two parts, and doesn't seem to correlate with any other post that I've found;
- quite often when the screen is asleep, when I press the power button to wake it the screen doesn't come back; I get the bottom capacitive buttons lighting up, but no screen. Hitting power again turns off the lights, sometimes I can toggle it on and off a few times and it comes back (combined with swiping the screen possibly), but other times no matter what I do I can't get it to wake the screen and I have to resort to pulling the battery. Also doesn't help to plug in power. NB: yes battery is always at least 60% charged minimum
- other times when the screen is on the brightness/display goes into a build-up loop and washes out the screen, sometimes strobing, sometimes only leaving streaks of colour. Sometimes toggling the screen on and off via the power button works, sometimes it doesn't. I use Auto-brightness, but I have experimented with full- and half-brightness and it hasn't made a difference, so doesn't seem to be sensor-related.
I thought I'd hold out to see if the OTA JB update fixed it, but it doesn't look like that's going to appear here anytime soon.
Any thoughts? I've kept it relatively stock.
A small video ? Its a hardware fault anyways. Did it fell down ?
Sent from my HTC Desire X using xda premium
DanceOff said:
A small video ? Its a hardware fault anyways. Did it fell down ?
Click to expand...
Click to collapse
I'd post a video, but it always seems to happen when I don't have another device handy.
It hasn't had any bad knocks, only ever typical day-to-day bumps; I'm very careful with my phones. Does it sound like a specific known hardware fault?
Stock ROM, recovery, etc? Or any custom one?
Completely stock, not rooted, only some apps and widgets added, nothing removed.
Is the phone on warranty? Maybe it's hardware stuff and it will cost more than one headache.
Enviado desde mi HTC Desire X
Definitely hardware. Claim warranty asap.
Sent from my HTC Desire X using xda app-developers app
Here's an example photo of one of the many exciting things the screen randomly does. I'm trying to compile a pile of photos and hopefully video to support my claim, problem is that it's so completely random. I took it to an Optus store the other day to get some sort of idea as to what would happen, and the guy seemed to reckon that they'd do what he tried; pressed the power button on/off about 20 times, if they don't get it to misbehave in that time they'll say it's not faulty!
Want to make sure I get a full backup before sending it in also.
This greeted me on waking it. Sometimes this kind of thing will randomly crop up when in the middle of using it, other times power button won't wake screen, others I get incoming calls but no screen so can't answer - power button is the only thing that responds, which of course hangs up.

Flashing/flickering/artifacting screen?

(UPDATE: Here is a link to a short video of my issue: https://youtu.be/YqKW3tU4Fhw)
So I cant seem to find ANY info relating to this issue aside from results for the LG G4, but the solutions for said phone are all over the place. Some are bad screen, some are related to sim tray, some are related to water damage and battery etc. So basically, about a month after buying this phone (KIW-L24 US version), the screen started to artifact and flash in and out randomly. There is nothing that seems to trigger it. I have set the phone down on a table while on the homescreen and watched the lightshow. It is basically a mixture of the problems seen in these videos (Feat. LG G4).
https://youtu.be/gAUkXLR7eQI And https://youtu.be/QstOH66pfiU.
Symptoms:
Screen will randomly start to flicker and fade in and out. I will also get crazy artifacting lines. (Think de-gaussing an old CRT monitor or simillar to what is seen in the second video)
If i see the problems happening, locking the phone and unlocking again will sometimes fix it temporarily. Other times the problem continues after i turn the screen back on.
Sometimes the screen will refuse to come back on. The backlight turns on, and the digitizer responds, but the screen is still black. Making sure the screen really is off, I can come back to the phone a few minutes later and it will turn on. Other times ill have to hard reset the phone (hold power button 10 sec) and it usually brings the screen back to life.
Background:
I bought the phone "used - Like New" from amazon. It came with all the original accessories and even still had the film protector on the back of the phone. I may have noticed these problems after I received the phone, but they really only started to show about a month after purchase.
At first I though it could be software related as I was running CM13 and something could have been corrupted, so i did not just a factory restore, but a full reflash. This didn't solve the issue. Restarting my phone and the reflash did help, but the problem returned. The inability to turn the screen on persists through a reset and I have to wait till the phone boots again to get the screen back. Sometimes takes more than one reboot. This pretty much confirms a hardware issue right? If i put the phone on a black screen, i can see three small fuzzy "dots" in a triangle shape in the top left quadrant. Could the screen have been damaged by whoever owned it before returning it? They are not dead pixels per se, but seems more like areas where the backlight is showing through ever so slightly more. Not visible unless you are on a black screen in a dark room. Ill upload a video showing some of the issues. Any help is appreciated!
im afraid you need a new display brodar...
Seems to be hardware issue. You can visit the nearest service center to get it fixed for few bucks if you don't have warranty.
Yeah that's what i figured, i just needed conformation. I was able to get amazon to take the return even though I was out of the return period. So at least ill be able to get a refund. Ill just pay the extra for a new one this time haha.
One question : Do u have over heat problem with ur phone ?? If u feel ur phone is more than work from the back dont replace . U'll damage the new screen also . Some ppl erported over heat cpu issue with honor ! ;.
KobaltPanther said:
(UPDATE: Here is a link to a short video of my issue:
)
So I cant seem to find ANY info relating to this issue aside from results for the LG G4, but the solutions for said phone are all over the place. Some are bad screen, some are related to sim tray, some are related to water damage and battery etc. So basically, about a month after buying this phone (KIW-L24 US version), the screen started to artifact and flash in and out randomly. There is nothing that seems to trigger it. I have set the phone down on a table while on the homescreen and watched the lightshow. It is basically a mixture of the problems seen in these videos (Feat. LG G4).
And
.
Symptoms:
Screen will randomly start to flicker and fade in and out. I will also get crazy artifacting lines. (Think de-gaussing an old CRT monitor or simillar to what is seen in the second video)
If i see the problems happening, locking the phone and unlocking again will sometimes fix it temporarily. Other times the problem continues after i turn the screen back on.
Sometimes the screen will refuse to come back on. The backlight turns on, and the digitizer responds, but the screen is still black. Making sure the screen really is off, I can come back to the phone a few minutes later and it will turn on. Other times ill have to hard reset the phone (hold power button 10 sec) and it usually brings the screen back to life.
Background:
I bought the phone "used - Like New" from amazon. It came with all the original accessories and even still had the film protector on the back of the phone. I may have noticed these problems after I received the phone, but they really only started to show about a month after purchase.
At first I though it could be software related as I was running CM13 and something could have been corrupted, so i did not just a factory restore, but a full reflash. This didn't solve the issue. Restarting my phone and the reflash did help, but the problem returned. The inability to turn the screen on persists through a reset and I have to wait till the phone boots again to get the screen back. Sometimes takes more than one reboot. This pretty much confirms a hardware issue right? If i put the phone on a black screen, i can see three small fuzzy "dots" in a triangle shape in the top left quadrant. Could the screen have been damaged by whoever owned it before returning it? They are not dead pixels per se, but seems more like areas where the backlight is showing through ever so slightly more. Not visible unless you are on a black screen in a dark room. Ill upload a video showing some of the issues. Any help is appreciated!
Click to expand...
Click to collapse
Try moving to stock once , if it fixed stick to it for few days . 99% of possible cases for hardware issue .
So better request for a replacement from huawei . but don't mention them that u bought it used . tell them u bought it new

S6 Edge screen won't turn on (but otherwise works fine)

Hi everyone,
I'm sure this question has been asked by many users, but for some reason none of the ones I read seem to match the problems with my S6 Edge.
The other day I was playing music Youtube on my 3 year old S6 edge (for like 30min) and I forgot that autoplay was off, so the screen turned off, within 10 seconds of it doing so, I pressed the home button to 'wake it up again', but the screen won't turn on. the phone reboots once by itself but the screen remains off, and I know the phone's on because of the blinking LED light of messages, or the red when it is charging. The backlight lights up too, and it seems the screen's touch system works, as I am able to turn it off. I wait for a couple of minutes before hard resetting it (Volume down+Power key) and the screen lights up again and it's all good.
However, I have noticed this happening way too many times lately and noticed a bit of a trend. It usually happens when I use any app (except the music app) for 30 minutes or more, and if I manage to keep the screen awake, it works perfectly fine. The problem begins when the screen sleeps due to inactivity, or is voluntarily turned off. It also heats up quite a bit.
I am on the latest firmware, and have already formatted the phone once and tried, yet the problem persists. With that I suppose we can rule out that the problem is due to any third party app, or due to not updating the firmware. I also replaced the motherboard last year at a reputable phone repair shop, so I think it's a safe bet to say that's not the issue, but I am not 100% sure (the problems began 6 months after I 'unrooted' the phone, after replacing the motherboard).
As I kept going with it, it kept getting worse until eventually, now the phone is in a constant state of 'screen off but phone on', where it charges, plays music, can receive calls and messages, but cannot turn on the screen. I kept trying at 15 minute intervals to no avail, even though the phone is at room temperature.
Before I go blow a couple more 100 bucks on fixing this, I would like to hear all of your opinions on what the problem might be (and hopefully the solution).
Thanks in advance.
i have the same problem but i have the galaxy s7 edge. often i can unlock my phone but my screen will stay black. no aod or backlight but the vibration from unlocking with fingerprint is there and the sounds of opening an app are also there...

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