Related
fluffcat1,
I told you I would run into you again...
Anyone looking to buy parts for your phone DONT deal with Richard...
([email protected])
We conducted a paypal transaction on May 2... and after 1.5 months and some nasty emails I am out of 25GBP... and still have NOT received my camera and back case as promised in the transaction....
I submitted a complaint on Paypal... He emailed me saying that he was upset with me and that if I closed the case he would ship the items... so I did and he did NOt ship anything...
Very clever on his part... since now I can not go back to Paypal and open the claim again...
Note to anyone buying using paypal... If you have a complaint open... DO NOT close it until you are completely satisfied... with the outcome...
Once you close a case you can not open it...
Any Way... just wanted to warn everyone... looking to buy parts for their phones... Richard([email protected]) is a CROOK.
Concep86
And dangerous too :?: :twisted: :evil:
I've replied to all your messages so far and the package was sent insured so as per my last email I can send the proof of postage on to you as according to the royalmail it was succesfully handed to USPS. You are the one who takes weeks and in one case over a month to reply to emails....
The only nasty email I received was your filing the paypal complaint within 7 days of payment as I didn't reply to your email within the 2 days you requested. As it put the funds on hold of course I'd want them releasing before postage! And I don't post international items every day, I wait until I have a few to send as it's a special trip to the P.O to send them rather than going in my normal post collection, as well as filling out customs paperwork and insurance.
My ebay feedback of 1700+ should speak for itself. I'm really going to try and rip someone off over £25 with a turnover of £6k p/m.....
http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback&userid=fluffcat1&ssPageName=STRK:ME:UFS
THINGS DO GO MISSING. In the UK I loose approx 3% of items sent but always manage to claim back from the royalmail as they are INSURED like all my items are. Sometimes it takes 3 or 4 weeks, sometimes longer, but the do pay up. Minus postage costs though :-(
I post approx 50 items per week! I loose about 2! That sort of thing happens, and I'm actually better statistically for postage losses than the UK as a whole.
Now, if you want to do this in public, fine, I'll post the ref here and you can contact USPS on your own, or you can apologize and I'll look into claiming from this end and send you another set.
Lots of people here have bought from me and received their goods fine. Be careful how you slander me in a public forum where posting IP addresses are logged for all users...
Richard
ok... then this is a big misunderstanding....
I still have NOT recevied my items... nor an email from you as to what is happening...
I do not know you other than through our correspondence which has been very one sided...
So what am i to think...
history...on emails...
3/24 inquired into camera and back case...
4/28 apologized for not following up on purchase... as I stated I was called away... shortly after the initial inquiry.
4/28 made payment in error... 25 Us vs 25 GBP... waited for initial payment to be credited back to my account... which you denied payment on... thnak you
5/7 made correct payment via paypal... asked for email confirmation of date shipped with payment.
5/13 had not received a response on my email... so I emailed asking for an update.
5/16 received nasty email in ref to me taking weeks to respond... and expecting you to respond immediatley. asking to cancel complaint
5/17 responding to your email... I cancelled the paypal complaint... and asked politely for an update....
5/31 still had not received an update... so I emaile dasking for an update
6/2 still nothing.. so again i asked politellty for an update...
6/15 posted on this forum
I have not received anything.... Please provide me an update... at
concep86 @ yahoo .com
:lol: :lol: :lol: :shock:
Interesting
You forgot the email complaint you made to paypal just 6 days after sending the correct payment, my response via paypal to that offering a refund, and the several emails I subsequently sent that you replied to - I have emailed many times to [email protected] and have the server logs from exchange 2003 to prove it.
From you own logs you have given it just over 3 weeks to arrive to the US. Surface post ain't that quick you know and you were too cheap to pay for a courier service so what do you expect?
Check your spam filter etc.
Edit - you forgot to mention the reason for my 'long response' ( 9 days!) after payment was you had paid to my *old* email address from when you had first contacted me rather than my current address that I was replying from at the time and the one you so kindly plastered all over this group for the spam bots to find. Thanks. 2 can play at that game. Looks like you're gonna be on your own claiming from USPS.
Richard
We could go back and forth... on this...
I did not forget to include the complaint as i was detailing just the emails that went back and forth between us.
I did mention the complaint in the emails...
However, I did apologize to you for submitting a complaint on the 15th and did not reveive a response...
I am the one putting up the cash for my litlle item... and 25GBP although a small amount is still hard earned.
and i have beenn burned on ebay before.... so sorry if i require a little hand holding...
Where do we go from here... sounds like we just had some bad communication issues to resolve.. we are both honest hard working gents...
lets get past this please... I am willing to make a public apology on this forum... once I receive my items...
as i have stated previously in my emails... i am truly sorry for the misunderstanding....
Thanks...
PS removed emails from previous posts...
concep86
concep86 said:
fluffcat1,
I told you I would run into you again...
Anyone looking to buy parts for your phone DONT deal with Richard...
(email removed)
We conducted a paypal transaction on May 2... and after 1.5 months and some nasty emails I am out of 25GBP... and still have NOT received my camera and back case as promised in the transaction....
I submitted a complaint on Paypal... He emailed me saying that he was upset with me and that if I closed the case he would ship the items... so I did and he did NOt ship anything...
Very clever on his part... since now I can not go back to Paypal and open the claim again...
Note to anyone buying using paypal... If you have a complaint open... DO NOT close it until you are completely satisfied... with the outcome...
Once you close a case you can not open it...
Any Way... just wanted to warn everyone... looking to buy parts for their phones... Richard(email removed) is a CROOK.
Concep86
Click to expand...
Click to collapse
I have ordered items from fluffcat1 without problems. He kept in touch with me and gave me pointers on installing a camera on my SX 66.
Would definately buy from again.
I've ordered from Fluffcat as well. Always very good service, fast and extremely helpful. Just look at his EBay feedback! Surely this could have been sorted out in private.
I'll also go with supporting Fluffycat
Fast and good service for a replacement keypad circuit board for my typhoon and even gave me some money back for the damaged part, sent by paypal only days after I sent it back to him
I'll also go with supporting Fluffycat
Fast and good service for a replacement keypad circuit board for my typhoon and even gave me some money back for the damaged part, sent by paypal only days after I sent it back to him
well it definitely appears that this was just a case of bad communication that went the worse possible way...
i simply wanted an update on the product, when it would ship, after 7 emails and more than 30 days, i still did not have an update.
as for settling this in private ...
What do you think the 7 emails were an attempt to do...
concep86
concep86 said:
well it definitely appears that this was just a case of bad communication that went the worse possible way...
i simply wanted an update on the product, when it would ship, after 7 emails and more than 30 days, i still did not have an update.
as for settling this in private ...
What do you think the 7 emails were an attempt to do...
concep86
Click to expand...
Click to collapse
In the future you should refrain from calling someone a crook unless all of your bases are covered. Just some advice.
I have not been proven a liar...
fluffcat1 can say what he likes... but I have not received my items nor have I ever received an email telling me that the item was shipped...
what do you think the 7 emails were an attempt to do... do you think I was simply stalking... **** I just wanted to know if he had shipped the items...
So for the moment, all my bases are covered....
nswafford said:
concep86 said:
well it definitely appears that this was just a case of bad communication that went the worse possible way...
i simply wanted an update on the product, when it would ship, after 7 emails and more than 30 days, i still did not have an update.
as for settling this in private ...
What do you think the 7 emails were an attempt to do...
concep86
Click to expand...
Click to collapse
In the future you should refrain from calling someone a crook unless all of your bases are covered. Just some advice.
Click to expand...
Click to collapse
nswafford said:
concep86 said:
well it definitely appears that this was just a case of bad communication that went the worse possible way...
i simply wanted an update on the product, when it would ship, after 7 emails and more than 30 days, i still did not have an update.
as for settling this in private ...
What do you think the 7 emails were an attempt to do...
concep86
Click to expand...
Click to collapse
In the future you should refrain from calling someone a crook unless all of your bases are covered. Just some advice.
Click to expand...
Click to collapse
I agree.
It may be an idea to edit your first post to have a less litigious subject. Something along the lines of "Delivery from fluffcat delayed, has anyone else had similar problems?".
And why have you put his email back into your posts. That really does seem childish to me.
concep86 said:
I have not been proven a liar...
fluffcat1 can say what he likes... but I have not received my items nor have I ever received an email telling me that the item was shipped...
what do you think the 7 emails were an attempt to do... do you think I was simply stalking... **** I just wanted to know if he had shipped the items...
So for the moment, all my bases are covered....
Click to expand...
Click to collapse
No, they are not. Lets see what you didn't do....
1: You didn't try using an alternative email address to email me incase either you or I was experienceing server issues. The free providors ( esp. yahoo and hotmail) randomly take to blocking domains if they are recently registered and / or not in their latest DNS list. The domain of the email you so kindly re-plastered over this thread was recently registered. This is one of the reasons I have moved away from a 'free' providor.
2: You didn't try contacting me via my previous email address where we were able to communicate albeit with long gaps for your replies.
3: You didn't try pm'ing me via this site.
4: You didn't try re-contacting me via ebay as first contact had been originally made.
Now, I don't know there is an issue unless I get told - I don't sit at a computer typing in tracking numbers all day checking if stuff has been delivered. All items are sent insured as I previously stated.
You don't want this sorting out it seems - you are just out to stir....with a different attitude on your part I would have been glad to handle the claim and send out a replacement camera module ( I have no free rear covers left :-( as I do when domestic items get lost / mislaid as the wait can be annoying for the claim to be processed.
I have not yet had to claim via the international process but domestic claims take upto 4 weeks ( and they pay the claim as stamps :roll: ) - so I think you need to contact USPS and find out their procedure as I am unwilling to help any further after your comments in this thread and petty re-insertion of my email into it for the spammers to harvest. (As I have admin status over my new domain I'll just set up another mailbox if it gets too much - thanks.)
Your ref is RI763769010GB. Good luck!
Richard
p.s thanks everyone else for the cheer squad! It's usually only the bad experiences people shout about. I appreciate it.
both of you are Guilty of the same thing
Cant we all get along ? Both of you made mistakes and have shown in this forum you are less than civized men. You are but children acting as they do. Both of you should forget the past and try to come to a compromise. As humans we all make mistakes and act on emotions and dont realize that airing your dirty laundry in public without looking at the big picture you show a side of yourselves that you should be embarrassed of. Now that you both should feel ashamed of yourselves(if you dont you should), lets come together and fix the problem. Be the men your parents raised you to be!!!
Re: both of you are Guilty of the same thing
kinmont said:
airing your dirty laundry in public without looking at the big picture you show a side of yourselves that you should be embarrassed of. Now that you both should feel ashamed of yourselves(if you dont you should)
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Click to collapse
Well thanks for lumping me in here but I didn't start it posting here in this thread...just defending myself against points incorrectly made that I was a crook which I am not. Someone calls you a crook in a public forum would you turn the other cheek and be the 'bigger man'? I think not. You would defend yourself, as I have done.
Richard
Hi fluffcat1
I am also an eBay seller and read this thread with interest. I can sympathize with your situation especially when getting a Paypal chargeback in such a short time. However, there are some flaws in your argument.
You are a UK registered seller. As such you are responsible for the delivery of the item. It isn't good enough to say "you pissed me off, sort it out yourself" or "it is with USPS, ask them" (not exactly what you said, I know). The purchasers contract with you was for delivery of the item to him, not to USPS. In the UK you would wind up in small claims and rightly so. You are coming across as being quite unprofessional and taking advantage of the fact the purchaser is US based. You also quote some interesting statistics. I do not believe your claim that loosing 2 in 50 is better than the UK national average. The actual statistics are 0.07% - see the following news item http://news.bbc.co.uk/1/hi/uk/3681547.stm for my references.
As I already stated I am an EBay seller too. However, a loss rate of 2 in 50 would be real trouble for us. We ship on average 120 items a day and that would mean we would lose about 5 a day. We don’t lose that many a month!
As for "with a different attitude on your part I would have been glad to handle the claim and send out a replacement camera module", that shouldn't be your choice, and in the UK it wouldn't be. You are responsible for that item and you have a duty to your customer to resolve it satisfactorily.
"Surface post ain't that quick you know and you were too cheap to pay for a courier service", eh, what about Airmail. You quote international signed for on your auctions but you don't mention that only covers surface mail. The difference between the two is small, for example a 1kg Airmail to the US is £10.00 while surface is £8.30. Did you explain it would take up to 6 weeks for delivery?
“I have not yet had to claim via the international process but domestic claims take upto 4 weeks ( and they pay the claim as stamps )”. I must imagine the cheques them send me when I claim for loss! They have never sent me stamps.
I am curious how you know the item is with USPS as tracking number RI763769010GB is giving no details at all. I was under the impression an International Signed for number would give the date it was collected from you and where it is with regard to processing. See these numbers for an example – RI537451069GB and RI537451072GB.
David.
I got my Prime on January 16th, very happy and proud.
That was the only short period where I have been in that mood.
The more I used the Prime the more I could see that something was not as expected.
1) weak WiFi, compared to any other unit at home, and I have many and from different companies.
2) GPS did not work, (they did not have it removed from specs. yet)
3) Lot of waiting time to get ICS installed (because it was German and needs a specific firmware).
4) and most important thing, WiFi and BT does not work together, which in a tablet is like to say that "a car does not break unless you put your feet on the road to stop."
I have used HOURS on this tablet, troubleshooting, testing, reading, writing, tried 5 different firmwares, 2 different headsets, WiFi Channels, B,G,N. Reboots, resets.
Then 2 days ago, I decided to RMA mine, also after recommendaton by Gary, and ASUS Customer Service. (The latter.. in DK is poor as I never experienced before).
I have been told tuesday that I have to wait up to 48 hours, before getting ans answer, fine!.
Today at 11am the 48 hours were gone. I called and the first thing they asked me was:" what browser do you use"? I said why? I have Tablet's android, IE8 and IE9.. Why? "Ah because sometimes we have issues with RMA made on Explorer browsers."
So are you telling me that you do not receive the RMA, even though the side told me that "all was fine and was sent"?
After 10 minutes, the guy at ASUS CS found out, that nothing has been registered in their system, and he offered me to make a new one, directly.
I am so pissed of at this bunch of amateurs that I will NEVER EVER buy a nail from them.
They could not ask this question or make me aware of that issue, after I spoke to them 3 times the same day about it.
They are making fun of many and they are the less serious company I have ever handled with.
I work as Supporter.. I have some experiences with IT companies and suppliers.
This is the bottom level!
2 times I made the RMA and 2 times "all was fine according the site. I made it 2 times to be sure that I wrote the correct S/N number, as I was in doubt.
Gary if you read this, it's not excuse. Not your fault for sure, but this is out of line and I really believe that ASUS needs a HUGE Team Building, starting from your CEO and ending with you canteen people.
Tomorrow this "innocent" ASUS guy should call me to confirm the RMA is now created correctly. If this is not the case. All media in Denmark and Nothern Europe will read this and more.
Shame on ASUS, idiot me to handle with them!
sorry to hear about it. just keep on their case to make sure they get it done. good luck
If you want to contact Gary Key, PMing him is the method
Asus, And rep generally don't respond to thread on XDA or other forum, unless said topic is made by them.
And if they do respond, they will hardly respond to a thread with threats and insults.
Yelling and screaming at Customer service agent has been outdated 10+ year ago.
I mailed him and the Marketing Manager in Denmark.
Let's see!
bluewr said:
If you want to contact Gary Key, PMing him is the method
Asus, And rep generally don't respond to thread on XDA or other forum, unless said topic is made by them.
And if they do respond, they will hardly respond to a thread with threats and insults.
Yelling and screaming at Customer service agent has been outdated 10+ year ago.
Click to expand...
Click to collapse
PMed him twice...................still waiting !
bluewr said:
If you want to contact Gary Key, PMing him is the method
Asus, And rep generally don't respond to thread on XDA or other forum, unless said topic is made by them.
And if they do respond, they will hardly respond to a thread with threats and insults.
Yelling and screaming at Customer service agent has been outdated 10+ year ago.
Click to expand...
Click to collapse
I've seen Gary post in quite a few threads that weren't his which had particularly nasty attitudes toward ASUS/him. That's really more his job around here than anything IMO
Anyway, yeah, ASUS doesn't seem as organized as they should be. Especially things which are electronically filed, the information should be available to any and all relevant employees immediately upon receipt. As soon as the shipping company updates that the package has been shipped from the user up until the point it's back in my hands, ASUS reps should be able to tell me exactly what's going on and where it is. Naturally they move things in batches, but however they keep up with it is atrociously behind the times or something.
bimbobo said:
Shame on ASUS, idiot me to handle with them!
Click to expand...
Click to collapse
Maybe you'll feel little better knowing that ASUS Technical Support here in Poland is at the same or even worse level. I had no problem in registering my tablet for RMA but please be aware, that if you are going to RMA your Prime due to not working GPS it won't be repaired.
I decided to RMA me Prime at 9th of January and will never see it again because after one month since it has reached the Service Center in Czech Republic, ASUS Poland contacted me to say that GPS won't be fixed. They asked, if I want to start DOA procedure which should take about 3 weeks to get my money back.
We have 1st of March today and I'm still waiting... and what is really annoying, ASUS Poland is now unable to give me the exact date when my money will be returned!!!
My advice for you is to give up the RMA and request DOA, you'll save some time and health.
Gary won't help you here. I read at some thread here, that he has no way to contact with ASUS Europe. He has never replied to my PMs
Regards,
Pletwal
rdalev said:
PMed him twice...................still waiting !
Click to expand...
Click to collapse
Yeah me too. No response and I'm in the USA. Pmd 2 weeks apart. I will enjoy owning my prime but definitely will not buy Asus again. No laptops, monitors, tablets or motherboards ........
Sent from my Transformer Prime TF201 using Tapatalk
Most unfortunate. I don't mean to be rude when I sy this, but if you're an IT guy, why the hell would you be using IE?
That confuses me immensely.
Doktaphex said:
Most unfortunate. I don't mean to be rude when I sy this, but if you're an IT guy, why the hell would you be using IE?
That confuses me immensely.
Click to expand...
Click to collapse
IE 9 is pretty good as long as you dont care about printing I am in the IT field and will use it from time to time but I do think overall Firefox is king
I'm sorry to read that you the "OP" is being ran through the ringer. I hope they get on track with your RMA. I have come to find that Asus outside of Taiwan sucks Donkey D. Asus Taiwan rocks!! They will bend over backwards to take care of their customers. If things don't work out in your favor, shoot a detailed email of your case, a long with a reasonable resoultion to Asus International.
jdbaker82 said:
IE 9 is pretty good as long as you dont care about printing I am in the IT field and will use it from time to time but I do think overall Firefox is king
Click to expand...
Click to collapse
Even IE 8 has this issue with certain printers. I'm actually just running into that issue with a customer, and they can not grasp the fact the IE is not the only portal to the internet...
Firefox is the most stable in my experience. Chrome and Maxthon are fast; Chrome's heavily unreliable and its cache likes to act weird over time, Maxthon I haven't used but for a few seconds so don't know its drawbacks.
Anyway...
Sent from my Transformer Prime TF201 using xda premium via my tethered HTC Vision
..mail with UPS label arrived.
BUT it was WRONG, name and zip code to my house were not correct.
Called UPS, they could not change the info with the correct ones, and could not assure me that all could go well having the wrong address.
They suggested to call ASUS again and ask them for a new. I did it!
So now again new waiting time!
My trust in ASUS is gone, they do not do much to "re-gain it"
The unit will be sent to Chech Rep. for repair, and as I read, they probably do not fix WiFi/BT as "non faulty".
is this post a kind of therapy?
Enviado desde mi GT-I9000 usando Tapatalk
bimbobo said:
..mail with UPS label arrived.
BUT it was WRONG, name and zip code to my house were not correct.
Called UPS, they could not change the info with the correct ones, and could not assure me that all could go well having the wrong address.
They suggested to call ASUS again and ask them for a new. I did it!
So now again new waiting time!
My trust in ASUS is gone, they do not do much to "re-gain it"
The unit will be sent to Chech Rep. for repair, and as I read, they probably do not fix WiFi/BT as "non faulty".
Click to expand...
Click to collapse
Wow, that really is impressively awful on their part. I hope you get all of this resolved in the end.
.. I thought that somebody else could be interested in knowing that ASUS is not trustworthy when things goes bad.
Service is as important as the "fancy" products you sell.
Plus I wanted to share the fact, that if you do not check, push and follow up what they do, you won't get help.
If the mods are not happy with this thread, they are allowed to close or delete it.
There are many Europeans in this forum, who cannot mail or call Gary and his team.
We in Europe are left on our own. All the messages I read from people in Europe here, seems to confirm that.
Anyway, sorry for bothering some of you.
bimbobo said:
.. I thought that somebody else could be interested that ASUS is not trustworthy when things goes bad.
Service is as important as the "fancy" products you sell.
Plus I wann saher the fact, that if you do not check, push and follow up what they do, you won't get help.
If the mods are not happy with this thread, they are allow to close or delete it.
There are many Europeans in this forum, who cannot mail or call Gary and his team.
We in Europe are left on our own. All the messages I read from people in Europe here, seems to confirm that.
Anyway, sorry for bothering some of you.
Click to expand...
Click to collapse
I don't think you need to apologise at all. ASUS on the other hand owe you a rather large apology.
It seems that using the big voice and words helps.
A manager from ASUS in Sweden called me on the phone, apologizing for all the troubles.
The short story is, that they offered to fully refund the product.
Why? Because there is a 10% risk that even sending this at the Repair Center will not sove the issue. He wouldn't and couldn't tell me more, but the story is that, for some "reasons" and even though the WiFi/Bt is now a known problem, they cannot be sure to fix it.
I referred to Gary's mail to me and here in this forum about a possible solution, but yet, he COULD NOT be sure that the replacing parts will do the job. (Metal backplate still jamming everything?? This is MY guess!)
So now ASUS is creating the second RMA label, I will send it to Chech Rep., I will await what happens, and I will contact this manager at ASUS SE when I get it back.
Solved? peace of mind and enjoying finally this device
Not Solved? Refund.
If you get a case manager ***** at them till they send you a free accessory I got a free mouse with my full tablet+ dock refund
Mouse should be here Tuesday
Sent from my PG86100 using Tapatalk
Wordlywisewiz said:
If you get a case manager ***** at them till they send you a free accessory I got a free mouse with my full tablet+ dock refund
Mouse should be here Tuesday
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
*****ing is not what I wish, I like information, competence and support.
I have a tablet for 629€, with issues, they know it, and they should fix it.
I am not fishing about other stuff, just a working tablet.
All this caos is due to the fact that several people either know a little, or tell me different things about same question
Anyway. They will have another chance to act correctly, and I am in touch with a person, who can and will try to help.
Let's see how it goes in "Czech Rep. repair centre".
http://www.engadget.com/2012/04/05/Asus-to-offer-free-Transformer-Prime-GPS-Dongle/
I'm not sure if this was posted yet. Mod can delete if repost.
edit: I see it's been posted in the update sticky. Sorry
Yep duplicate topic
thanks for trying to help, however had you read the article you posted. It states they got the information from XDA
Ive been digging through threads for half an hour now, can you please point out where this topic might be?
I want to find out how to apply for this GPS dongle because mine is utterly dead.
I just registered my prime deep in the bowels of the asus website,
but I haven't seen or heard of this free dongle that im supposedly entitled to.
Ditto how do we receive this?
Sent from my Transformer Prime TF201 using Tapatalk
Am I going crazy or did a whole thread with 20 some pages simply vanish on this subject? I cannot find it now. Title was something like GPS fix!
Sent from my Transformer Prime TF201 using Tapatalk
houtx2 said:
Am I going crazy or did a whole thread with 20 some pages simply vanish on this subject? I cannot find it now. Title was something like GPS fix!
Click to expand...
Click to collapse
indeed, it seems that it has disappeared...
link was http://forum.xda-developers.com/showthread.php?t=1584213
The information it contained was not meant to be public... yet.
stereokontroll said:
indeed, it seems that it has disappeared...
link was http://forum.xda-developers.com/showthread.php?t=1584213
Click to expand...
Click to collapse
Imagine that...thought that "law" was blocked....
Sent from my Transformer Prime TF201 using XDA Premium HD app
I'm glad Asus is addressing this problem I figured they forgot about us but they didn't
=) thanks Asus...
Sent from my HTC Sensation Z710e using XDA
so is it legit or not :S?
same here
houtx2 said:
Am I going crazy or did a whole thread with 20 some pages simply vanish on this subject? I cannot find it now. Title was something like GPS fix!
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
Same here, was reading through the pages to try and find more info when it just disappeared! Thought my tablet was acting up again. Asus contacted an admin maybe?
Eoin247 said:
Same here, was reading through the pages to try and find more info when it just disappeared! Thought my tablet was acting up again. Asus contacted an admin maybe?
Click to expand...
Click to collapse
(Sinister laugh) we used the special tool like Men in Black. Everyone forgets what just happened. Therefore it never happened..lmfao
here come the men in black....
knowlesy said:
so is it legit or not :S?
Click to expand...
Click to collapse
It is real, I don't know what regions it is a applicable to though. I do know I was able to apply for one of these GPS units from their website. I live in the US though.
To get a hold of said GPS offer go to http://vip.asus.com/
Once there, register an account then register your tablet. After you register your tablet, they will automatically redirect you to a page asking for your shipping information. Once you've filled out your shipping information click 'Submit' at the bottom of the application.
I just wanted to see a picture of it, that's all....
ASUS is getting tons of good publicity over this. The story is covered on all major tech sites now. VERY surprising how fast word travels on tech news. Exciting times for prime.
slayvus said:
It is real, I don't know what regions it is a applicable to though. I do know I was able to apply for one of these GPS units from their website. I live in the US though.
To get a hold of said GPS offer go to http://vip.asus.com/
Once there, register an account then register your tablet. After you register your tablet, they will automatically redirect you to a page asking for your shipping information. Once you've filled out your shipping information click 'Submit' at the bottom of the application.
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I have registered my Tablet, but I am not given an option to input my shipping details?
Any ideas?
Stewart
StuMcBill said:
I have registered my Tablet, but I am not given an option to input my shipping details?
Any ideas?
Stewart
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Same here. I registered as a VIP but was never given any options for the dongle
Hey Stewart,
I've been following that other thread (the one that vanished) since it popped up, and a lot of the pages were full of comments exactly like yours.
It appeared to me that some people were able to fill out a form on the Asus site last night, but after a certain point no one was getting the registration page any longer. Some people had tried calling customer service, and most reported back that the person they spoke to either didn't know what they were talking about, or knew what they were referencing but that it wasn't official yet so there was nothing they could really do (some took contact info down, but who knows about what the follow-up will be for that).
Now that the whole thread has disappeared, and especially with demandarin's comments on the fact it vanished, my general sense is that the whole thing just came out too early, before Asus had everything in place to start taking in all of the requests. It sounds like it should all be made official soon though, and my guess would be that they will put out info in the media and through this site as to how to go about sending in your info then.
So I wouldn't worry about it now. Track some of the threads (or just check in with Gary Key's unofficial post updates), and join the rest of us in the waiting game...
As said above, duplicate thread.
This is a rant. If you don't like rants then move along.
I am trying to purchase a Nexus 10. And this has been, without doubt, the worst customer experience I have EVER had. First: I buy a N10. The screen is defective, so I RMA it. The replacement arrives (eventually). It is worst than the first. I RMA it as well. I am sent the RMA forms and am told that TNT will send me the return shipping labels. After two days, no labels arrive. I call TNT. They tell me they don't send shipping labels out for Google and that I need to speak to them. They also tell me they will pick up the device, but I need a Google account code. I call Google. I sit on hold for 20 mins+ and am cut off. I call again. 10 more minutes on hold. They tell me the code, adding that they have had endless problems with TNT. I call TNT. I give them the code. They put it all through, but say they need an address to send it to. I don't have one, obviously. I call Google back - again. I sit on hold - again. I speak to 3 people this time. I am told by each that they do not have an address to give me. Yep: Google - which, as it's defining mission statement aims to gather up the world's information - cannot tell me where I have to send my Google device to be RMA'd'. They say that the address is in the barcode of the RMA, and that this can be scanned by TNT. I wonder how TNT can scan the barcode when the RMA form is put inside the box as per their return instructions, but am told that TNT have the code linked to my address. But TNT say they know nothing about it. Eventually I say I am going to put both my faulty N10s in a box - seal it - cancel my orders - and let Google fight it out with my credit card company when the monies don't arrive. After all: I have two faulty devices, and no-one can tell me where or how to send them back. I eventually - after about 1.5 hours on the phone - get put through to a supervisor, who tells me he is going to escalate the case. I have heard all this before, but apparently have no choice since the escalations shipping team don't come on shift for another 5 hours. I tell the supervisor that this is it, and if I don't get a definitive solution to this within 24 hours then I'm sealing the box.
And that, ladies and gentlemen, is where I am at. This is beyond parody. Literally unbelievable.
#2
I decide to call TNT again. They reaffirm their 'we have no idea what you're on about' line. But I get put through to someone who very helpfully says they can sort out a return. They take my details. set up consignment number etc,. and set collection for today. After 10 minutes or so, I ask her what address to put on the bag with the N10 in, and begins: 'ASUS...'. Who? I ask. 'ASUS', she says: 'the people who make them'. 'No', I say, 'they make the N7, this is a N10'. 'Oh' she says, 'the one's made by Samsung - well in that case you need to get Google to send you the labels'.
Has anyone else had any experience of this? How, exactly, are you supposed to return something with no return address?
I'm also facing very similar issues.
Between both companies i am very disappointed.
I will update you once I have spoken to Google for the 4th time this evening
Wow, this sounds like some sort of horrible comedy sketch.
All I can say is that I feel for you, and I hope you get it sorted soon.
Failing that, cancel the payment, keep the devices, and wait for nothing to happen, since, you being unable to find the people to return it to, either 1) they'll call you, or 2) nothing will come of it and you can keep 2 free N10's.
You could defend this in court if it came to it since thy're practically making it impossible for you to send them back.
#3
It turns out that the distributor for Google in the UK is a company called Computer 2000. I have just managed to speak to the lady who sends out the RMA shipping labels for the N10s. But she can only send one out when she gets my RMA code sent to her in the daily report from Google. I get back on the phone to Google. Eventually I'm told that my RMA code has been sent out (this was apparently done 50 minutes ago, so I guess the escalation from the supervisor has happened), and that I need to wait for the labels. Again. Or something.
And to think I sold my iPad for this.
I strongly suspect a call to Visa is on the cards. But let's see.
I had this exact problem with 2 nexus 7s (2 rmas from 1 original purchase). I waited 3 months for a return label in the end. Google wouldn't speak to Computer 2000 who wouldnt speak to TNT. And despite returning both units now, the RMA 'purchases' are still bouncing to the top of my Google play order list every few weeks, like a constant threat that I will be incorrectly charged for them at some point - Google can not explain why this is still happening.
eager27 said:
I had this exact problem with 2 nexus 7s (2 rmas from 1 original purchase). I waited 3 months for a return label in the end. Google wouldn't speak to Computer 2000 who wouldnt speak to TNT. And despite returning both units now, the RMA 'purchases' are still bouncing to the top of my Google play order list every few weeks, like a constant threat that I will be incorrectly charged for them at some point - Google can not explain why this is still happening.
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I do not understand what to do. Google said to call TNT. What the hell has TNT got to do with a return? Who are computer 2000? Im in the UK, these american dudes are useless!!
Hmm,
I told google i wanted to return my nexus10 (which arrived 2 days after buying) because the wifi was a bit iffy, before i sent it back, they sent me another tablet. I still have both, now with updates, both work fine, so am sending one back... pretty flawless and quick service for me (perhaps a karma issue
sharp910sh said:
I do not understand what to do. Google said to call TNT. What the hell has TNT got to do with a return? Who are computer 2000? Im in the UK, these american dudes are useless!!
Click to expand...
Click to collapse
It's got nothing to do with TNT. Google need to send you an RMA form (a PDF you print off). Then, THEY need to send the RMA code to Computer 2000, who are the distributor for Google in the UK. Computer 2000 then send the jiffy bag, which you then arrange to be picked up by TNT. Google's alleged 'specialists' don't know what they're talking about. It's quite shocking. The people I spoke to at TNT and Computer 2000 today told me a litany of horror stories about Google on this. And judging by the completely incorrect and contradictory things I've been told by Google, I'm very inclined to believe them.
fredphoesh said:
Hmm,
I told google i wanted to return my nexus10 (which arrived 2 days after buying) because the wifi was a bit iffy, before i sent it back, they sent me another tablet. I still have both, now with updates, both work fine, so am sending one back... pretty flawless and quick service for me (perhaps a karma issue
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Let's see how your karma holds up when you get to the actual 'returning' part, shall we? :fingers-crossed:
Thanks for your info, i will be keeping a good eye on this thread as I'm waiting for a return pack for my N10.
It was meant to be in the same parcel as the replacement device, but all i got was the device. i raised it with Google and all they said was that they would get an RMA pack out straight away, but I'm yet to hear anything else
Sent from my Nexus 10 using Tapatalk HD
boominski said:
It's got nothing to do with TNT. Google need to send you an RMA form (a PDF you print off). Then, THEY need to send the RMA code to Computer 2000, who are the distributor for Google in the UK. Computer 2000 then send the jiffy bag, which you then arrange to be picked up by TNT. Google's alleged 'specialists' don't know what they're talking about. It's quite shocking. The people I spoke to at TNT and Computer 2000 today told me a litany of horror stories about Google on this. And judging by the completely incorrect and contradictory things I've been told by Google, I'm very inclined to believe them.
Let's see how your karma holds up when you get to the actual 'returning' part, shall we? :fingers-crossed:
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I just called TNT and google, google told me to call tnt, tnt said they had no idea what I was on about. Then i called google, they said call tnt and giev them my rma number. So I dont want to call tnt again, and it will sound like i am an idiot. SO what should I do? Should I call google again? What should I say? These american google guys have no idea what is going on. They need a UK call centre.
sharp910sh said:
. They need a UK call centre.
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But then they would have to pay UK taxes!
Seriously, you are right. My N7 experience led me to realise that most of the advice the US operators at Google give you only applies to US purchases, and agreements they have with whoever does the US deliveries. After many phonecalls, I ended up asking "does this apply to the UK" after every instruction I was given, and the answer was always "ERM, don't know, perhaps I should escalate your issue".
I had loads of emails demanding payment for immediate return of the devices over the 3 months. The shipping label/ bag did arrive eventually though.
This sounds, word for word, nearly exactly the same as my experience. Although I have FOUR devices that I need to send back. 4th one arrived today, still faulty, still with nothing to return the others with. This is after going back between Google and TNT about 20+ times now over the past couple of weeks. Going to get a refund and wait a few months, really really disappointed.
Has anyone in the UK actually managed to successfully return a device yet?
Wow. What a nightmare. Good luck. Get it together, Google.
Sent from my EVO using xda premium
mrmotivator said:
This sounds, word for word, nearly exactly the same as my experience. Although I have FOUR devices that I need to send back. 4th one arrived today, still faulty, still with nothing to return the others with. This is after going back between Google and TNT about 20+ times now over the past couple of weeks. Going to get a refund and wait a few months, really really disappointed.
Has anyone in the UK actually managed to successfully return a device yet?
Click to expand...
Click to collapse
So you have been charged 390 x 4? £1560? Google must be laughing!
Just been back to the phone. I thought I'd ask Google why they're giving out incorrect information about returns. The operator gave me the same line as before, and has reissued another request to TNT for shipping labels. They said they would deal with it personally, and that they would definitely email me back tomorrow, either to confirm that the labels have been sent, or to let me know that TNT have no idea about it. I am not expecting anything to happen at all, but will update with further news if and when it comes in.
Dev paprina
I am also waiting to send 2 back and was told it would be a couple of days before i get the TNT labels etc
After another 1hr wasted on the phone to Google and so called a manager I received an email saying that I have to return the device at my own cost.
Its f*****g retarded. I just want the device gone!
however the hold came off my account so I guess I could keep them both!
Sent from my Galaxy Nexus
Tiggerbits said:
After another 1hr wasted on the phone to Google and so called a manager I received an email saying that I have to return the device at my own cost.
Its f*****g retarded. I just want the device gone!
however the hold came off my account so I guess I could keep them both!
Sent from my Galaxy Nexus
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No way should you have to return it at your cost, if they don't want to sort it out, just forget it, or tell them they can come collect it in court.
Sent from my GT-I9300 using Tapatalk 2
Man just BS them. Tell them that you already sent them 1 week ago or something and say something like "I don't know why you don't have them because I sent them already. It's not my problem. No I will not call TNT, it's your job to call them."
Have spent a fair amount of time on google (and and ddg and bing, just in case google's contractually bound to stfu or anything) searching for a way to circumvent the gestapo tactics employed by at&t to filter us in to being thrilled that they will one day come out with an equivalent system to what google wallet has been offering since 2011, and i haven't found anything for this phone except for 2 people that swore it'd be done that never responded. I want to post this here, where people that tinker thrive.
I realize google wallet isn't a hot issue for most of us.. but for those of us that would like to have it and to get that experience in while the 0$ fraud liabillity extends to cards stored on our phones' memory, i'd like to ask once and for all..
is there a way to get google wallet working on an AT&T htc one? i have seen conclusive accounts of people with other phones having it working.. but through everything except having this number active on another carrier and bringing it over, i have personally not found positive results. in the three days i've been trying, i HAVE gotten gwallet force closing, getting the 'unfortunately, wallet has stopped', message, or getting bored after 5 minutes and doing something else on my phone to see the gwallet has stopped message.
if there's a guide, please post it. otherwise, if anyone has actually gotten gwallet working on AT&T's network (or off with an unlocked number and have goteen it working with at&t) please share it here.
To be honest, it's like at&t has absolute control over what goes through this phone, even when on wifi. at the very least the goal of this thread is to find out conclusively that my data isn't filtered by some master at&t .hosts file somewhere in texas ,but i'd definitely prefer to leave with a working wallet app, so chime in if you know something i dont
always overly appreciative and way too damn generous with the thanks,
me
Wrong thread sorry
KAsp3rd said:
Wrong thread sorry
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says the first poster in an unedited post in an undefined thread
show me the way sir
also, thanks. very helpful post.
Here is what I meant to link. And actually I did edit the post http://forum.xda-developers.com/showthread.php?t=2326959
[Q]: Google Wallet on the One
Sent from my HTC One using Tapatalk 4 Beta