the tech's there blow. I sent in my tab for the gps issue and got this response;
"Dear Valued Customer,
Per our repair facility, they were unable to duplicate the problem with your ASUS TF201 and test results are NTF (No Trouble Found, all tests passed) for RMA # USG7xxxxxxx.
Please provide more information so we can try to duplicate the issue. Need specifics as to when & how problem occurs and any components being used that could possibly be causing the problem.
"
My response;
"GPS will not lock on to GPS SATELLITES. As in the GPS apps that allow me to see what satellites the GPS can see. This is where the problem is. If you have an app that shows it locks on to satellites please let me know what it is.
I've tried several apps in the android market i.e. GPS Status, none show satellites.
after 7 days of keeping my tab with no more responses, I made 4 complaint calls in the same day. after that I got this;
"Please note this unit may not be defective.
ASUS TF201 come with: Assisted GPS functionality which requires connection to Wifi network in order to acquire location information.
Did GPS work when connected to WiFi?
WTF?!?! My immediate response? this;
"Mr Cruz,
If you're asking do I get my location with WiFi on, then yes I do. My ASUS laptop ALSO gives me my location with WiFi and it doesn't have GPS.
The use of WiFi is soley for the maps and has nothing to do with the GPS itself. GPS gets is coordinates from GPS satellites. Map apps convert the "longitude and latitude" data the GPS gives and points it out relative to its maps.
The app"GPS Status" from the google market (free) is designed to show how many GPS satellites the GPS hardware can find. With or without WiFi. Try it out on your smartphone, you'll see what I'm talking about.
HOWEVER, since you are taking so long and emailing me at the end of the day on a Thursday (like last week), this means I won't hear from anyone until NEXT Thursday to ask the same question. To be honest, if you are not understanding what I'm conveying in these last 2 emails, I don't think you'll really ever will.
Please send back my defective unit asap so I can make complaints to everyone else and show how unhelpfull and unknowledgeable an ASUS tech is concerning tablets and convince people its better to wait for other quad tabs then have this type of problems. My original iPad and Acer A500 had NO issues with this, but my new more expensive tablet can't. You've had my tablet longer than me with no answers.
Again, please send it back. Your tech service is underwhelming and a waste of my time.
Frank Funes"
YES, I "said" it. I had my tab on Dec 23, sent it in Dec 27, theyve had it since Dec 29 and STILL cant understand what im talking about. I have my tab insured and will drop it off a bldg so I can get me a new one.
The transformer prime doesn't have a gps anymore.
g0t0 said:
I have my tab insured and will drop it off a bldg so I can get me a new one.
Click to expand...
Click to collapse
And with that, you've utterly destroyed what little credibility you had. You're angry at ASUS, and so you're going to commit insurance fraud in response.
Mine doest, work and no issue, and I have ICS
Sent from my HTC Vision using XDA App
g0t0 said:
the tech's there blow. I sent in my tab for the gps issue and got this response;
"Dear Valued Customer,
Per our repair facility, they were unable to duplicate the problem with your ASUS TF201 and test results are NTF (No Trouble Found, all tests passed) for RMA # USG7xxxxxxx.
Please provide more information so we can try to duplicate the issue. Need specifics as to when & how problem occurs and any components being used that could possibly be causing the problem.
"
My response;
"GPS will not lock on to GPS SATELLITES. As in the GPS apps that allow me to see what satellites the GPS can see. This is where the problem is. If you have an app that shows it locks on to satellites please let me know what it is.
I've tried several apps in the android market i.e. GPS Status, none show satellites.
after 7 days of keeping my tab with no more responses, I made 4 complaint calls in the same day. after that I got this;
"Please note this unit may not be defective.
ASUS TF201 come with: Assisted GPS functionality which requires connection to Wifi network in order to acquire location information.
Did GPS work when connected to WiFi?
WTF?!?! My immediate response? this;
"Mr Cruz,
If you're asking do I get my location with WiFi on, then yes I do. My ASUS laptop ALSO gives me my location with WiFi and it doesn't have GPS.
The use of WiFi is soley for the maps and has nothing to do with the GPS itself. GPS gets is coordinates from GPS satellites. Map apps convert the "longitude and latitude" data the GPS gives and points it out relative to its maps.
The app"GPS Status" from the google market (free) is designed to show how many GPS satellites the GPS hardware can find. With or without WiFi. Try it out on your smartphone, you'll see what I'm talking about.
HOWEVER, since you are taking so long and emailing me at the end of the day on a Thursday (like last week), this means I won't hear from anyone until NEXT Thursday to ask the same question. To be honest, if you are not understanding what I'm conveying in these last 2 emails, I don't think you'll really ever will.
Please send back my defective unit asap so I can make complaints to everyone else and show how unhelpfull and unknowledgeable an ASUS tech is concerning tablets and convince people its better to wait for other quad tabs then have this type of problems. My original iPad and Acer A500 had NO issues with this, but my new more expensive tablet can't. You've had my tablet longer than me with no answers.
Again, please send it back. Your tech service is underwhelming and a waste of my time.
Frank Funes"
YES, I "said" it. I had my tab on Dec 23, sent it in Dec 27, theyve had it since Dec 29 and STILL cant understand what im talking about. I have my tab insured and will drop it off a bldg so I can get me a new one.
Click to expand...
Click to collapse
What a bunch of idiots they are. You should have told them that even with wifi the GPS doesnt' work, which is true...it might get the location right on google maps but gps still dont' work as the bottom right icon says "searching for gps". If it's searching, it can't possibly get the location from gps but through wifi..... I don't know how these people got a job?
I thought it was pretty obvious the GPS doesn't work at all for a lot of people and that unless they got out the hack saw and hacked into the aluminium in the device they were never going to fix the problem?
wynand32 said:
And with that, you've utterly destroyed what little credibility you had. You're angry at ASUS, and so you're going to commit insurance fraud in response.
Click to expand...
Click to collapse
How the hell do you get insurance fraud from that statement... for all you know he's just sick of it and decided to BUY himself a different tablet. We have real problems here and people are sick of Asus response.
nxp3 said:
How the hell do you get insurance fraud from that statement... for all you know he's just sick of it and decided to BUY himself a different tablet. We have real problems here and people are sick of Asus response.
Click to expand...
Click to collapse
Because purposely destroying an insured item as a means to get yourself a brand new one is, in fact, fraud.
I sent mine in as after about three days I noticed a crack at the dock connector, so I noted a lower left light bleed and the GPS. I hope something gets resolved on mine. I'm not trying to be negative but with the price drop at hhgregg, the issues it comes with, and the new one coming out shortly, makes me wonder if Asus is giving up on this model.
wynand32 said:
And with that, you've utterly destroyed what little credibility you had. You're angry at ASUS, and so you're going to commit insurance fraud in response.
Click to expand...
Click to collapse
Hows that fraud?? My insurance allows for ANY damage to my laptop. Asus kept it over my 15day return period which means I cant return it without losing money now. My a$$, if thats going to happen.
What you think of my "credibility" is irrelevant. My issue with my tab is not UNCOMMON. Fact, I sent it in. Fact, they gave me the run around. Fact, Im pissed I sold my ACER for this more expensive defective unit.
You might think my MORALS are off, but I could care less. I PAID for a fully functional unit that is SUPPOSED to have a working gps in it and they could care less about truly worrying whether its solved or not because theyre worried about THEIR credibility . I also PAID for insurance that ALLOWS me to insure I get a fully functional unit.
nxp3 said:
How the hell do you get insurance fraud from that statement... for all you know he's just sick of it and decided to BUY himself a different tablet. We have real problems here and people are sick of Asus response.
Click to expand...
Click to collapse
Purposely ruining something to get a new one using insurance is fraud. However, I assumed he was making a joke based on his situation.
g0t0 said:
Hows that fraud?? My insurance allows for ANY damage to my laptop.
Click to expand...
Click to collapse
I absolutely guarantee you that your insurance does not include INTENTIONAL damage due to throwing it off a building. This makes it fraud.
My issue with my tab is not UNCOMMON. Fact, I sent it in. Fact, they gave me the run around. Fact, Im pissed I sold my ACER for this more expensive defective unit.
Click to expand...
Click to collapse
It's a known issue, well publicized and not going to get fixed. They've pulled it from the spec sheet and announced that already. Why are you expecting them to say something different?
I PAID for a fully functional unit that is SUPPOSED to have a working gps in it
Click to expand...
Click to collapse
Then I would suggest you take this up with your vendor so you can try to return it past your 14 days.
This was returned prior to Asus saying anything about the GPS so they should have at least acknowledged that and refunded the shipping costs.
Evo_Shift said:
This was returned prior to Asus saying anything about the GPS so they should have at least acknowledged that and refunded the shipping costs.
Click to expand...
Click to collapse
Yeah, that's fair. I also think retailers should take back a product past their return date if the GPS is a big issue for people, since they did sell a device with a advertised non-working feature.
Evo_Shift said:
Purposely ruining something to get a new one using insurance is fraud. However, I assumed he was making a joke based on his situation.
Click to expand...
Click to collapse
Not necessarily. I definitely wont be as careful with my tab as I had with my Acer. if I leave it in the car, go to a movie and someone steals it, oh well..... If I leave it too close to the edge of my table and one of the kids knocks it over, oh well...
you get my meaning.
TAKE A CHILL PILL. BEING MAD UP HERE WONT MAKE MATTERS ANY BETTER.
THE responses Asus gave you is some Royal B.s. though. Can't lie about that. SORRY for the drama Asus has caused you. Like you said, just exchange it since you have insurance. BUT Don't expect any hardware GPS fix. ASUS already admitted they not going to fix that and prime was never meant to be a dedicated GPS device. IT DOES suck they had your device so long only to give you a load of hot steamy crap..lol. good luck on the new device. CANT LIE, I'd be pissed off also.
5h4d0w said:
Yeah, that's fair. I also think retailers should take back a product past their return date if the GPS is a big issue for people, since they did sell a device with a advertised non-working feature.
Click to expand...
Click to collapse
Ill look into that one too. Thanks
demandarin said:
TAKE A CHILL PILL. BEING MAD UP HERE WONT MAKE MATTERS ANY BETTER.
THE responses Asus gave you is some Royal B.s. though. Can't lie about that. SORRY for the drama Asus has caused you. Like you said, just exchange it since you have insurance. BUT Don't expect any hardware GPS fix. ASUS already admitted they not going to fix that and prime was never meant to be a dedicated GPS device. IT DOES suck they had your device so long only to give you a load of hot steamy crap..lol. good luck on the new device. CANT LIE, I'd be pissed off also.
Click to expand...
Click to collapse
Only mad at ASUS.....and the people that come here with their high and mighty righteous morality, to a thread.
Wow. What complete b.s. I am so DONE with Asus. Never again will I buy one of their products (in addition to the Prime, almost every motherboard I've ever bought when building PCs has been an Asus. No more).
nyijedi said:
Wow. What complete b.s. I am so DONE with Asus. Never again will I buy one of their products (in addition to the Prime, almost every motherboard I've ever bought when building PCs has been an Asus. No more).
Click to expand...
Click to collapse
I own an Asus g60v laptop and its worked for me great these last 2 years. I'm just saying their techs SUK when it comes to the the Prime.
Related
Now that Asus has officially declared that there is a problem with gps I've decided to return my open TF201 to the GameStop that I bought it from. I've read some posts where folks said thay returned their prime for a full refund with no problem and other posts where a refund was refused. I am currently within the 30 day return period but the unit has been opened.
Does anyone have any advice on how to approach the local GameStop manager. My approach is to be honest, friendly and persistent. What response should I expect?
Don't return it over a GPS how many other devices do you have that have GPS cell phone check! Tom Tom check! Ect... Lol don't do it!
Sent from my PC36100 using Tapatalk
Well seeing gps is not in the specs they probably won't do it.
Sent from my evo 3d running ViperROM redline
Returned mine for a full refund...cash no less. I didn't speak with the manager I just went to the desk and told them since they didn't have any in stock for an exchange I wanted a refund. No questions asked and they didn't even open the box. After I got the cash I went back to my car to get them the charger and cable lol
if they give you any hassle, tell them to exchange it, and they will have to offer you a refund since there are none in stock.
but since GPS is listed on the box, and it doesn't work they would be hard pressed to try to refute your claims for it not living up to the specs.
adiliyo said:
if they give you any hassle, tell them to exchange it, and they will have to offer you a refund since there are none in stock.
but since GPS is listed on the box, and it doesn't work they would be hard pressed to try to refute your claims for it not living up to the specs.
Click to expand...
Click to collapse
That's what I was thinking. And mine does say gps on the box.
Hate returning stuff
Well guys, I'm one of those people who hates to return stuff. But damn it, I don't think it's right for asus to be removing the GPS description and acting like it's nothing. I know some of you are saying you've successfully returned it. Anyone out there who wasn't successful? Cause I'm thinking of taking it back. GPS is not important to some people, it is to me and I want my 500 dollar tablet to work. I wouldn't even care if asus would fix this problem.
Axe-08 said:
Well seeing gps is not in the specs they probably won't do it.
Sent from my evo 3d running ViperROM redline
Click to expand...
Click to collapse
It's actually listed on Gamestop's own website as having GPS...
Yeah - I don't see why you should have any problem returning it - the GPS is included, and it's defective - plus, as already stated in this thread, they won't have stock to issue you an exchange...
asus hasn't said they are giving up on GPS, they are saying that GPS performance will never be excellent due to the design of the prime, because of that they are going to stop marketing the feature so that people won't try to buy it as a standalone GPS unit, but they will continue to make it work as best as it can.
we'll see what that ends up meaning over the next weeks/months, while mine gets a real finnicky lock on sats, it works well enough for what i generally need it for, which is opening google maps and seeing how to get somewhere or where some place is, which means i am connected to wifi, which means the a-gps works well enough to position me to accomplish that.
but i digress. i am also curious if anyone has been refused a refund by gamestop, because there is no way i would find that acceptable as a customer. no refund on opened video games makes sense, but if they try to push it on hardware, that's just bull****.
I'm waiting for ICS to come out and see if it fixes issues I'm having. If not then return it, repurchase SGT10 1 at Costco. I will then have 90 days to consider buying another prime or whatever next best thing to come out within the 90 day return policy.
Issues:
Screen brightness often times fluctuates under power saving mode, brightness lowest lvl.
Random shutdowns and takes several tries to get it to turn on.
Web browsing: Web pages sometimes flickers.
Sent from my Transformer Prime TF201 using Tapatalk
Ok so I called my Gamestop (Woodbridge, VA) about returning my TP and getting a refund. They had to call the distict manager to verify if I could get a full refund from it. The distrcit manager told them that I can return it to any store in the area. So tonight I am going to go to Gamestop and return it and now I have to find another one.
doeboy1984 said:
Ok so I called my Gamestop (Woodbridge, VA) about returning my TP and getting a refund. They had to call the distict manager to verify if I could get a full refund from it. The distrcit manager told them that I can return it to any store in the area. So tonight I am going to go to Gamestop and return it and now I have to find another one.
Click to expand...
Click to collapse
When you say "now I have to find another one", are you planning on getting another TF201?
Yes I am getting another TF201. I just ordered one from BB a few minutes ago. Lets hope that I don't get another dud! I really like the tablet, but mine had a few issues, no gps what so ever, minor screen bleed and no serial number. So I figure I give it another shot, if not then I will sell my TP and dock on CL/eBay. To let you know when I talked to my GS I acted like I wanted another one, which I do, and said that if you can't guarentee that I will have one on your next shipment that I would like a refund. I don't like having a defective item just sitting here and not being able to do nothing because you don't have any in stock. He said he had to get clearance from his district manager to do so. I let him do his thing and called back today and was told I could return it for a refund. That basically what I told him in a nutshell.
Well I called Asus before their official statement and they gave me a RMA to send it in, they stated its a known issue with the Bluetooth, Wifi and gps and that sending it in will get it fixed. well later on that day Asus made their statement about the GPS. I just got off the phone wiht Asus support again to clarify that they can fix the issue. The tech stated that sending it in will fix the issue and he kept saying something about them replacing the Bezel? not sure what exactly that means. I also asked what happens if i get it back and is still isn't working since I bought a product advertised with working GPS, he said they will do everything to make me happy, I asked would they refund me my money and he said if they cant get the GPS to work yes, Asus will refund me my money. I also added in the RMA the blight Backlight bleed on the right hand side. he said that they will address that issue also.
I will keep you guys up to date on what happens.
Update 1/5- well just talked to aaron in the escalation dept and he actually talked to the repair center and apparently when i send it in they will be removing the GPS completely and i wont have it once its returned, i did bring up that i apid for something and now it wont have it when i get it back. He actually suggested that I return it to best buy for a full refund This is amazing im very disappointed i love this tablet other than this and the light bleed issue. looks like im going back to my Xoom
xzombiex66 said:
Well I called Asus before their official statement and they gave me a RMA to send it in, they stated its a known issue with the Bluetooth, Wifi and gps and that sending it in will get it fixed. well later on that day Asus made their statement about the GPS. I just got off the phone wiht Asus support again to clarify that they can fix the issue. The tech stated that sending it in will fix the issue and he kept saying something about them replacing the Bezel? not sure what exactly that means. I also asked what happens if i get it back and is still isn't working since I bought a product advertised with working GPS, he said they will do everything to make me happy, I asked would they refund me my money and he said if they cant get the GPS to work yes, Asus will refund me my money. I also added in the RMA the blight Backlight bleed on the right hand side. he said that they will address that issue also.
I will keep you guys up to date on what happens.
Click to expand...
Click to collapse
Thanks (given) for an excellent write-up.
I (and I'm sure others) will look forward to the results.
you should post a number...
Also, did they tell you how long it would take to return?
Please be sure to post up
1. how long the turn around time was
2. did they fix the GPS issue
3. can you notice anything physically that changed
4. did they wipe and factory reset your tablet or was it loaded with all your software and settings just as when you sent it in
BTW, the bezel is generally the rim around the top glass portion. Thats interesting news.
Please keep us posted on your situation. Also, is there any way you can run a few speed tests at a decent distance away from your router before you send your current unit back, and then compare it to results you get with your new unit? I'm very curious as to whether any fix they do may affect the wifi. Thank you!
Maybe they're replacing the bezel with something more RF-permeable?
ERRR...being a noob on here SUCKS! having to wait 5 minutes between posts. any way the number I called is 1-888-678-3688, they said I would have it back in 7 days.
xzombiex66 said:
ERRR...being a noob on here SUCKS! having to wait 5 minutes between posts. any way the number I called is 1-888-678-3688, they said I would have it back in 7 days.
Click to expand...
Click to collapse
just in time for ICS.
where do you ship it to?
Lock-N-Load said:
Please be sure to post up
1. how long the turn around time was
2. did they fix the GPS issue
3. can you notice anything physically that changed
4. did they wipe and factory reset your tablet or was it loaded with all your software and settings just as when you sent it in
BTW, the bezel is generally the rim around the top glass portion. Thats interesting news.
Click to expand...
Click to collapse
nyijedi said:
Please keep us posted on your situation. Also, is there any way you can run a few speed tests at a decent distance away from your router before you send your current unit back, and then compare it to results you get with your new unit? I'm very curious as to whether any fix they do may affect the wifi. Thank you!
Click to expand...
Click to collapse
I plan on doing a factory reset before sending it in. I will run some speed tests before and after .
xzombiex66 said:
I plan on doing a factory reset before sending it in.
Click to expand...
Click to collapse
Why? Don't, see if they wipe it. Unless your really worried about personal info? If so, and you do wipe, still make some changes and set some settings and load some apps after your wipe so we/others can see if part of their protocol is to wipe clean and reset the tablets they get back. I hope it is not as setting up ones environment and settings and apps and such is a real PITA.
nunyabiz said:
where do you ship it to?
Click to expand...
Click to collapse
ASUS Service Center
Attn: RMA Dept.,
4051 N. Hwy 121, Suite 100
Grapevine, TX 76051
Lock-N-Load said:
Why? Don't, see if they wipe it. Unless your really worried about personal info? If so, and you do wipe, still make some changes and set some settings and load some apps after your wipe so we/others can see if part of their protocol is to wipe clean and reset the tablets they get back. I hope it is not as setting up ones environment and settings and apps and such is a real PITA.
Click to expand...
Click to collapse
He did ask me if they had my permission to reload the OS if needed.
xzombiex66 said:
ASUS Service Center
Attn: RMA Dept.,
4051 N. Hwy 121, Suite 100
Grapevine, TX 76051
Click to expand...
Click to collapse
Lol,thats like 10 minutes from me. wonder if they take walk ins.
xzombiex66 said:
Well I called Asus before their official statement and they gave me a RMA to send it in, they stated its a known issue with the Bluetooth, Wifi and gps and that sending it in will get it fixed. well later on that day Asus made their statement about the GPS. I just got off the phone wiht Asus support again to clarify that they can fix the issue. The tech stated that sending it in will fix the issue and he kept saying something about them replacing the Bezel? not sure what exactly that means. I also asked what happens if i get it back and is still isn't working since I bought a product advertised with working GPS, he said they will do everything to make me happy, I asked would they refund me my money and he said if they cant get the GPS to work yes, Asus will refund me my money. I also added in the RMA the blight Backlight bleed on the right hand side. he said that they will address that issue also.
I will keep you guys up to date on what happens.
Click to expand...
Click to collapse
Thanks for sharing. After contemplating just returning the tablet, I think I'm going to do the same and ship for repair. Here in Canada we ship to the RMA department in North Bay. I was told that the GPS would be "fixed" but they didn't guarantee it would meet my "standards". All I asked for was a consistent satellite lock - not too much I hope. They also will look into blacklight bleed near the top right corner; issue with hdmi audio output only being left channel; and the steep decline in wifi signal after about 30 feet. They said the turn around would be 7 business days.
Cheers.
Edit - This is the RMA location in Canada (or maybe just Ontario): http://www.nortek.on.ca/default.aspx. I don't know why they'd send to North Bay, would have though somewhere around Toronto.
I have a feeling all they are going to do is flash the new firmware and that is it...
ICS is coming soon so hopefully that fixes a good amount of issues.
Lock-N-Load said:
Why? Don't, see if they wipe it. Unless your really worried about personal info? If so, and you do wipe, still make some changes and set some settings and load some apps after your wipe so we/others can see if part of their protocol is to wipe clean and reset the tablets they get back. I hope it is not as setting up ones environment and settings and apps and such is a real PITA.
Click to expand...
Click to collapse
How can I backup everything on the Prime? On my HD2 I use Titanium Backup but that requires root which I don't have.
Very promising, this
xzombiex66 said:
He did ask me if they had my permission to reload the OS if needed.
Click to expand...
Click to collapse
Did you have poor/no lock GPS or NO GPS as in no satellites at all (like I have) even if they stop fixing them at some point this is promising. Mine is otherwise perfect, and I am not ready to let go of it yet (Just got it YESTERDAY, LOL!) and my dock comes tomorrow, but if this works out and they don't get backed up with these repairs, 7 days sounds quite reasonable. I HAVE heard tell of them not meeting their estimates, and that could mean 7 days in house, then ship back, but even 10 days would be tolerable I guess.
I plan to wait a few weeks and see how this develops, then go RMA like this, if it works out for you. Awesome post!
n11 said:
How can I backup everything on the Prime? On my HD2 I use Titanium Backup but that requires root which I don't have.
Click to expand...
Click to collapse
So root real fast make a backup and then unroot to send it in. Viperboy has a one click in the dev section
ah, nachoroot? it works and I have titanium BU working fine.
Check rom forum
So i sent my Prime to Asus to get the gps and Wifi Issue fixed. I get no sats inside or out and 3 bars on wifi when im in the same room as my router. So now its a waiting game. I'll update when i get it back to see if they fixed the issue or if they re-issue me a new one.
I think they never fix the GPS problem! But I don't really need it and Wifi works fine.... so i like it
Are they actually going to fix the GPS issue? I thought their official stance on that was that it was not a "professional" GPS?
I get a few birds outside but they are all in the grey, however their SNR sometimes stays above 30 (on my og Droid 20 is enough to get/keep a lock!). Occasionally I'll see yellow but not for long and once the car starts moving the birds drop like flies. The most I've had in view are 7 and while moving I'm lucky if any stay in view.
Right now (indoors) on my Droid I'm seeing 6 birds ranging between 18-30 SNR and locks on 4-6 of them. I'm inside of an old brick building near a window facing north with another brick building next door. The TFP gets nothing.
Wifi is worse than the Droid, staying around -55 dbm in the same room as the router and around -75 two floors up. The Droid consistently adds 5dbm to those values in the same spot.
I'm nearing the end of my return period and I have to decide what to do. I really want this to work out but it seems as if ASUS doesn't care much about the issues. I can understand that it takes time to fix these things (I'm a developer) but they're more or less leaving us in the dark here. And having to pay return shipping is also ridiculous...for ANY under warranty service, let alone problems on the scale that we're seeing.
To sum it all up, the fact that a 2+ year old phone is outperforming a state of the art full sized tablet in the RF department is a joke.
Feiwen said:
So i sent my Prime to Asus to get the gps and Wifi Issue fixed. I get no sats inside or out and 3 bars on wifi when im in the same room as my router. So now its a waiting game. I'll update when i get it back to see if they fixed the issue or if they re-issue me a new one.
Click to expand...
Click to collapse
Join the club.
You are going to get it back with a note saying nothing is wrong with it. People with reboot problems are getting them back and not having it fixed. Waste of money.
Exactly^^
Outside of XDA mods there isn't a fix. The best fix is exchange, return, XDA do it yourself, refund, buy a 2.4ghz WiFi extender, another brand of tablet or TF700t.
kdn102 said:
I'm nearing the end of my return period and I have to decide what to do. I really want this to work out but it seems as if ASUS doesn't care much about the issues. I can understand that it takes time to fix these things (I'm a developer) but they're more or less leaving us in the dark here. And having to pay return shipping is also ridiculous...for ANY under warranty service, let alone problems on the scale that we're seeing.
Click to expand...
Click to collapse
Personally, I _never_ keep a product beyond its return period if it doesn't meet my needs. I _never_ think to myself, "Well, it doesn't work for me now, but maybe they'll fix it." That's virtually guaranteeing disappointment.
The Prime works for me because I never intended to use it as a navigation device, and mine works for whatever stationary geolocation I need it for. And the wifi works fine in the areas I need it to work. But if it didn't _today_, I'd return it.
wynand32 said:
Personally, I _never_ keep a product beyond its return period if it doesn't meet my needs. I _never_ think to myself, "Well, it doesn't work for me now, but maybe they'll fix it." That's virtually guaranteeing disappointment.
The Prime works for me because I never intended to use it as a navigation device, and mine works for whatever stationary geolocation I need it for. And the wifi works fine in the areas I need it to work. But if it didn't _today_, I'd return it.
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Honest and to the point. Well said.
Return it. I informed Asus of my limited return timeframe and they promised a 7 day turn around. They've had it for 21 days and I called today to discover they haven't looked at it yet. I'm now 3 days past my return period.
Sent from my DROID RAZR using XDA App
Well who wants GPS just to spot you on a map? GPS is used for other purposesthan just putting a dot of your location on a map!
First off, I think it's an awesome tablet, nice screen, damn quick, and custom rom running, it's great BUT as we know wifi/gps issues. I'm not jumping ship to the iPad because personally I think i'll probably end drowning than be saved, but let's not turn into ipad vs prime and whatnot.
I pretty much have 1 day left to return the prime to the store and I'm not 100% sure what to do, although I feel like I'll probably end up sticking with it as I'm not entirely convinced the TF700 will be that huge of a difference.
GPS: Nonexistent, couldn't get a lock at all:
Bluetooth: I tried sending some photos from my nexus while streaming pandora on the prime and it seemed ok but when accessing a page on tapatalk it felt like it was slower. I don't have a bluetooth mouse, or headset to test it better.
WiFi
I'm not exactly sure if my tablet is suffering from the WiFi weakness.
Here is the scenario:
I have two ap's at home on 2 different channels. One on first floor and one in basement.
I was pretty much right in the middle of them and I ran WiFi analyzer on both my galaxy nexus and the prime and to my surprise both had very similar dbm and both had very similar speed test results.
My galaxy nexus was averaging at about -80 dbm
My prime was averaging at about -70 dbm or so.....
My laptop was no surprise better.
BUT at work:
I'm using a tenants AP, it's a bit strange. (I work as security and yes they gave me permission and the key to use it)
Galaxy Nexus will average at about -89 dbm and it will have enough WiFi bars showing in blue and i will be able to use the connection and browse around.
Prime will average at about -80 dbm but it will not catch a connection for me to browse, the first and/or second bar will either stay gray or it will just drop the connection completely.
Meanwhile my laptop is fine. There is an occasional drop of connection on both nexus and laptop but I feel like the AP is to blame.
But then why isn't the prime getting a lock enough for me to browse even though dbm is better?
Any ideas? Is this a keeper?
Down the road I'm planning to get a dock for it aswell but not sure any issue would really affect my experience there.
Just return it if you are unsure then if you have regrets you can buy another
Sent from my PG86100 using Tapatalk
Return it! This thing is just a ticking time bomb, and all Asus does is say hang in there, a fix is coming, meanwhile your 30 days are up in smoke and you have no choice but to keep it.
I wouldn't feel this way if the first Prime I bought didn't have a washed out screen along with all the other defects. Upon contacting Asus they basically told me to return it, so I did. I got a C2O model, champaign color, 64gb. It had gorgeous, vibrant colors, no light bleed, GPS that worked somewhat, wifi that was acceptable but still had the wifi/bluetooth problem.
Eight days later I was at a Chicago Rush game so my daughter could get her Spirit award for cheer. I was sitting in my seat, wiped my screen off because I wanted to record the event and noticed when the light shined on my screen what looked like very fine scratches on the black bezel. Upon further examination I noticed if I rotated my prime the scratches had a rainbow effect. In my head I went OH NO!, I am a jeweler and know what rainbow flash means, stress cracks.
This occurs all the time in gemstones, they get stressed during cutting or mining and the stress can get much worse or break, and thats whats happening to a lot of peoples Primes, while docked. Stress is causing their screens to break, which Asus chalks up to user abuse, BS. I treat my "Toys" with care, I don't have a lot of money to blow on thi stuff so it needs to last. I sold my First gen Ipad a month ago to help pay for this thing.
Good luck in whatever you decide, I know I loved my Prime but, man, I would be pissed at myself for seeing all the warning signs and not taking heed.
I'd return this one. Gary says something is coming in a couple of weeks....repair parts are arriving at ASUS....
I'd give ASUS about a month, first to see what the surprise is, and to give ASUS a chance to get any "changes" into inventory. Then buy your new one.
If you saw nothing truly wrong with your unit just keep it. I've had mines since 12/22 and had no issues at all. One of the first ones. All it took was my 1 purchase to get a great unit. Nothing will be better on Android or comparable till around end of June at the earliest.
demandarin said:
If you saw nothing truly wrong with your unit just keep it. I've had mines since 12/22 and had no issues at all. One of the first ones. All it took was my 1 purchase to get a great unit. Nothing will be better on Android or comparable till around end of June at the earliest.
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I have also had mine since christmas (BCOKAS serial) and honestly.. I have had nothing to complain about. It has gotten wifi everywhere I have wanted it to, the gps is there when I am outside (not that id ever use my tablet for gps), and the screen is b-e-a-utiful and SUPER bright. I bought the keyboard dock to go along with it, and the battery life is outstanding. I can use this baby all day and still have some battery life left when I go to bed.
In the end, though, it comes down to personal preference. ASUS has made a statement that there are repair parts coming... so worst comes to worse you can send it in to them.
Return it.
Either for exchange where hopefully you will get an additional amount of time to play with it and decide, or for cash.
If for cash you may have to wait a while for another to show up if you decide you can't live without it, or you can buy something less stressful.
I have finally decided that without the right software and ability to take handwritten notes properly that I don't care how cool, amazing and sexy the hardware is (and oh boy is it gorgeous hardware, especially with (then without, then with, etc) the keyboard dock. It just doesn't work regarding my use cases and specific needs.
Damn shame.
I can't say I didn't expect these responses. But ill admit it's a rough choice. If asus gets new parts I'm hoping they won't their customers in the dark.
I was quite shocked at the results from wifi range on phone and tablet and I think I'm kind of lucky.
Mine is a C10K serial. I'm not exactly how top notch the wifi is suppose to be so I don't have much to compare to but when comparing to my phone that gets great wifi reception, results are almost identical which simply makes me believe its fine.
If the screen cracks, well I bought warranty for a reason. Ultimate decision will probably be tomorrow morning and ill see how I feel when I pick it up
You're running a custom rom, so you unlocked the bootloader, voided warranty.
Are you sure returning the Prime is actually still an option?
Sent from my Transformer Prime TF201 using XDA
YoMarK said:
You're running a custom rom, so you unlocked the bootloader, voided warranty.
Are you sure returning the Prime is actually still an option?
Sent from my Transformer Prime TF201 using XDA
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Let me ask you if they'll know or check :-D
I never noticed a problem with the TFP WiFi when I had one. Granted, I wasn't comparing side by side with another device - I was just using the TFP, and WiFI signal never bothered me.
Totally ignoring the comparison with your Nexus, does the WiFi connection cause you trouble? If so, return it. If not, keep it and enjoy.
Coderedpl said:
Let me ask you if they'll know or check :-D
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I've heard that the serial number is uploaded to them when you unlock.
robertg9 said:
I've heard that the serial number is uploaded to them when you unlock.
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Yea it is, but i registered it, and ended up not liking it later
Coderedpl said:
Yea it is, but i registered it, and ended up not liking it later
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Not sure what you mean by this. When you unlock, your serial number gets marked in their system and your warranty is forever lost.
h3ckman said:
Not sure what you mean by this. When you unlock, your serial number gets marked in their system and your warranty is forever lost.
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The serial number is for that specific tablet. If i return it to the store, and the store accepts. It is no longer my concern as they accepted it in the way it was.
If i decided to get another one, new serial.
If i keep it and it gets damaged somehow, and i get warranty replacement = new serial.
see what i mean?
Coderedpl said:
The serial number is for that specific tablet. If i return it to the store, and the store accepts. It is no longer my concern as they accepted it in the way it was.
If i decided to get another one, new serial.
If i keep it and it gets damaged somehow, and i get warranty replacement = new serial.
see what i mean?
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Oh yeah. For some reason I was thinking you would be sending it to ASUS. My apologies. Yeah, the store will have no idea.
h3ckman said:
Oh yeah. For some reason I was thinking you would be sending it to ASUS. My apologies. Yeah, the store will have no idea.
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Last day tomorrow.....I still don't know, was on hold for 30 minutes with asus and nobody ever answered, will try again tomorrow.
I finally got one on number 6 that gets good WiFi I'm not letting this go but Bluetooth does drop WiFi down from 18mb/s same room as router Bluetooth takes it down to 3-4mb/s. So I go from 18mb/s down to 3 or 4mb/s with Bluetooth. I don't use Bluetooth that much though.
Amazingly enough the Prime I bought from Walmart online the other day is working like it is supposed to be working. I've actually used my Bluetooth connection listening to music streaming down from Google Music and performed a speed test and still was about 20+Mbps speed using speed test. ALL the other units I had wouldn't even get 5Mbps. This is like the 3rd or 4th Prime I had. I can't even remember. And for those GPS people out there I was able to get GPS signal on a %100 humidity day in about 10 seconds. I have no idea what was done, but I'm not letting this one go. I've already sent all my Asus contacts a message asking if they can keep my RMA unit and just refund me the retail price of what I paid for it and to let me keep what I have.
Also the buttons seem easier to press. Like the power button. It has a more tactile feel then all the other ones I had. Along with the volume rocker.
My serial number starts with C20KAS......
FINALLY I'm done with all this BS, only until I get a refund from Asus hopefully. If they don't actually give me a refund I'll have to see what I'll do. I certainly don't want to be the owner of two Prime tablets, equaling over $1000 in price. Ouch!
I think you just got a good one.
I've had my prime since launch, got it from Best Buy, and i've never had one issue with it. GPS, WiFi, BT, and everything else works flawlessly. I do maybe have a "weaker" signal according to the bars on the screen, but I've never dropped a connection or had ANY speed issues.
Love my prime.
Cool story bro
This sounds like you think the tablet would be subpar because it was at a Walmart...
Sent from my myTouch_4G_Slide using XDA Premium App
opentoe said:
Amazingly enough the Prime I bought from Walmart online the other day is working like it is supposed to be working. I've actually used my Bluetooth connection listening to music streaming down from Google Music and performed a speed test and still was about 20+Mbps speed using speed test. ALL the other units I had wouldn't even get 5Mbps. This is like the 3rd or 4th Prime I had. I can't even remember. And for those GPS people out there I was able to get GPS signal on a %100 humidity day in about 10 seconds. I have no idea what was done, but I'm not letting this one go. I've already sent all my Asus contacts a message asking if they can keep my RMA unit and just refund me the retail price of what I paid for it and to let me keep what I have.
Also the buttons seem easier to press. Like the power button. It has a more tactile feel then all the other ones I had. Along with the volume rocker.
My serial number starts with C20KAS......
FINALLY I'm done with all this BS, only until I get a refund from Asus hopefully. If they don't actually give me a refund I'll have to see what I'll do. I certainly don't want to be the owner of two Prime tablets, equaling over $1000 in price. Ouch!
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Good to hear! Asus must be getting its groove on. They must be working out the problems. The prime is one sweet tablet. I have my modded one still working. (for mobile applications... using in one of my vehicles.) But, I want a prime for couch / bedside surf! Walmart is cool about returns too. So If i order online I can easily exchange it a few time.... until i get what i want.
Mod Edit: removed illagal activity post.
Not condoning what you said about stickers swap but it would go back to Asus anyways. It's not going to be put back out for sale when you tell them it don't work right. Walmart would just send it back to Asus, its policy. I tried to get an HP Touchpad someone was taking back a while back during the fire sale they wouldn't let me get it said policy says they have to send back to manufacture once opened.
drvsbsm said:
Not condoning what you said about stickers swap but it would go back to Asus anyways. It's not going to be put back out for sale when you tell them it don't work right. Walmart would just send it back to Asus, its policy. I tried to get an HP Touchpad someone was taking back a while back during the fire sale they wouldn't let me get it said policy says they have to send back to manufacture once opened.
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It does not matter what Walmarts policy is, what matters is the principle of what was being sugested.
grneyez said:
It does not matter what Walmarts policy is, what matters is the principle of what was being sugested.
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Absolutely. Just do the right thing and be honest. He still has to look at himself in the mirror. And if committing this type of act doesn't bother the person, he has a bigger problem than we can help him with here.
Thanks again for speaking up and condoning honesty.
Sent from my iPad using Tapatalk HD
Here at XDA we don't like to promote illegal activity, please keep in mind for the next time.
neo1738 said:
Mod Edit: removed illagal activity post.
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mbo1951 said:
Absolutely. Just do the right thing and be honest. He still has to look at himself in the mirror. And if committing this type of act doesn't bother the person, he has a bigger problem than we can help him with here.
Thanks again for speaking up and condoning honesty.
Sent from my iPad using Tapatalk HD
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Your welcome.
af974 said:
Here at XDA we don't like to promote illegal activity, please keep in mind for the next time.
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I'm all for being honest and legit, but if a lot of us are being bent over and screwed by a corporate monster we can never win with what are we supposed to do? Just sit back and let them do whatever they want? We need to stand up for ourselves.
If we aren't getting the appropriate satisfaction or expected support I really would love to know what to do that would give us our satisfaction within our return time policy time? After that return period is over, we are pretty much stuck with what we have.
I already asked Asus very kindly and eagerly if they would keep my RMA unit and just refund me my money because I purchased another prime that is working better turned me down instantly with no regard to my problem. I was backed into a corner like a caged animal with very LIMITED options. Since money doesn't grow on trees for me I'm at a loss on what to do or where to go. Asus doesn't respond to my emails anymore and these "updates" can't fix dead pixels either. I hope people understand where I'm coming from.
Wow! That's messed up. Have you tried explaining your situation to Gary?