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My atrix seems to have a problem with the touch screen on the top portion of the phone when I'm in portrait mode. For example, when I go into settings, I can't seem to click on wireless network settings.
I thought it may have been a problem with an app I had installed, so I turned on advanced task killer, but I couldn't click on kill all running apps since it's in that non functioning top portion of my screen. Lol
Now I'm here on the xda app and I couldnt click on the top portion to go to my favorite threads.
Obviously I've already done a power cycle a couple times. Sometimes it fixes it, but it doesn't fix it for long as the problem seems to randomly come back...
I'm considering doing a factory reset, but I'm rooted with designgears aroot script. I already thawed all the apps I've froze. Would it be OK to factory reset from there?
If anyone has any suggestions aside from doing a factory reset, it will be very much appreciated!
Sent from my MB860 using XDA Premium App
Ok, so factory reset did not work... I'm trying to flash DG's retail SBF and see if that does the trick now
F_L_Abs said:
Ok, so factory reset did not work... I'm trying to flash DG's retail SBF and see if that does the trick now
Click to expand...
Click to collapse
Same thing here. Sometimes the widgets i have at the top of the screen won't respond when touched. Also my screen shifts back and forth on its own in portrait mode, kind of jiggles like the phone is being shaken. I unrooted, did a factory reset and still no joy. I'm going to flash the retail SBF tonight and see if that clears it up. If not back AT&T for a replacement or the HTC Inspire. (I'm still in my 30 day window)
I have the same problem.. I have done a hard reset, but it doesn't seem to fix it
I will try to flash DG's retail SBF today.
flashing the device didn't fix the issue
I ended up getting mine exchanged. Its strange that it only started to happen randomly.
Sent from my MB860 using XDA Premium App
Might want to double check and post in this thread: https://supportforums.motorola.com/message/362154/
Thanks, Reuben. I'm sorry to see that people are having this problem. I have the same problem but from the bottom of my touch screen. We've identified that when this happens, it's because the Internal SD was partitioned. Not sure what's causing the issue with the top of the screen for users though.
I sure hope a fix is rolled out. Many people have imported their Atrix's and it's hell trying to exchange it. I'd rather be able to just fix it!
This happened to my first atrix: bought the day after realease, problem developed withing 36 hours, I'd say.
At the time, I didn't think much of the issue (though it was simply unacceptable) and discounted mine as an inevitable lemon. Obviously, when I took it back (literally within 3 days of release) nobody had had this problem yet and the sales rep was baffled. Got an exchange and all is well now.
I believe it has something to do with a defective fingerprint reader that mucking with the screen, but I could be wrong.
Ultimately, my phone is fine now, haven't had a problem since the exchange. I would actually argue against it being a developing problem and, while it may take a couple days to manifest, more so an out of the box defect.
I'm glad I found this and it's not just me! I've had this phone a little over a week and it WAS running awesome but now not so much. I have more of the ghost finger or studder I've heard about. I found most of the issues texting and emailing or anything with typing. The rest of the time it works fine. Just really hard to respond quickly by any means.
It was running fine stock, then I rooted and it continued to run fine. Then over the last few days it's been a headache. I removed the root, still there, factory default, still there. It was even happening when I was trying to log into motoblur at the very beginning.
I'm going with a hardware issue and taking it in for replacement tomorrow.
Thanks.
It seems like you'll have to replace it, brother. No fix found yet.
Damn! I knew I should have returned it during my 30days... I was really under the impression that it was just something I did coz I didn't notice it when I first got it and went ahead and rooted it... tried almost everything too like everybody did but no luck
Do you think I'll still be able to exchange it? I got it like 2 months ago
Replaced mine yesterday and it is running great. The guy at AT&t said he has seen a few doing this.
Did you have to call the warranty service also or were you able to exhange it at the store coz in my case I had to call the warranty service and they're sending me a replacement in the mail with the prepaid packaging to send to my old one back
I just went in, he opened a new one swaped my sim card and I was off. Gave me a new receipt and done.
Sent from my MB860 using Tapatalk
Hello. i've been having this problem in my atrix for about a month now. it seems to be hardware related but im outside USA. i could send it in with my gf to get it exchanged but i bought it on ebay.
should i contact motorolla for warranty or go to att to get it replaced?
(please provide a # or website for motorolla warranty if you know it)
I have same problem, hapened after 2 months of use, the top portion of the screen doesnt work, if im in portrait i cant scroll down the notification bar, only in landscape. And when in landscape i cant type the letter Q.
Really annoying, but i have to wait until september when i came back to USA.
Motorola Brazil dont honor the warranty from a Usa Atrix.
For everyone thats experiencing this Screen Issue with the Atrix, SGS Touchscreen Booster inthe Market Place will fix the issue. I have returned one Atrix already, and was close to throwing this one in the garbage. It makes me mad that Motorola has this issue and are not pushing a Software Fix. Can't wait until I can get Cyanogen on this beast!
**Update Sent my phone in to get repaired, they replaced the screen and reflashed it. Came back with the exact same issue. Very Frustrated!
My motorola atrix is a problem with the touch after I managed to release "root", you have to play lower down the keys to be hit from above, in addition to the menu buttons do not work, but half of it straight up works best, does anyone have any solution?
Perhaps a better bios reset, or a full format! hardware will be? or software?
Somebody help!
A have the same problem - http://www.youtube.com/watch?v=9MYOoTPW_wQ
Any idea's how fix it?
Did replacement of touch screen will help?
I tried to:
- flash original firmware
http://4pda.ru/forum/index.php?showtopic=255458
- reconnect touch connector
http://www.youtube.com/watch?v=grqz-3LdIEk
- fix pds
http://forum.xda-developers.com/showthread.php?t=1131649
The same problems:
http://www.youtube.com/watch?v=Z56BSYFh3BE
http://www.youtube.com/watch?v=d_PjVSEcHEo
---------- Post added at 03:26 PM ---------- Previous post was at 02:42 PM ----------
Any one know, where is ATRIX touch controller?
Hi, has anyone experienced the screen going nuts?
From time to time this happens. There seems to be an empty spot where it doesnt detect any input. For example, if I'm swyping a word, the line just breaks and I end up with gibberish.
My capacitive back button doesn't seem to work as well. I have to sort of hold it before it registers any input.
The problem started only after i flashed the latest version of CM7.
The problem is not a permanent one cause it comes and goes. This makes using the phone a pain in the ass sometimes.
Has anyone experienced this? Is there a way for me to fix it?
I've reflashed the ROM countless times to no avail.
Please help.
Which version of CM7 are you using?
Did you format system partition before installing?
I'm running on CM7 V7.0.3. I've flashed the previous 2 versions and it was the same. And all those times I formatted everything before i flashed the new rom.
Do you think it's the rom or it's a hardware problem? The digitizer going bad perhaps? I haven't dropped the phone before and the problem is intermittent. but it's such a pain.
can anyone help me out?
joshieisking said:
I'm running on CM7 V7.0.3. I've flashed the previous 2 versions and it was the same. And all those times I formatted everything before i flashed the new rom.
Do you think it's the rom or it's a hardware problem? The digitizer going bad perhaps? I haven't dropped the phone before and the problem is intermittent. but it's such a pain.
can anyone help me out?
Click to expand...
Click to collapse
Same thing happened to me. Took my phone to an AT&T store and they replaced it since I was still in my 1 year warranty. It was the digitizer doing out in my case. Happened after I tried cm7 too. Even unrooting didnt fix.
Sent from my HTC Aria using XDA App
I'm having a problem with my touchscreen that started happening yesterday after I flashed a new ROM. I flashed Android Revolution HD 1.1.1, and on the lockscreen after the first boot is when it first started acting up. This youtube video shows exactly what my phone is doing: http://www.youtube.com/watch?v=iIrmLOTiUZk
I've nand back to other roms that I've used in the past, and still the same issue. Superwiped and flashed different roms, and it would solve the problem for several hours, but the issue comes back. When the problem happens, a restart will solve the issue for maybe 15 minutes. It seems as if it's a hardware issue, but I don't get why rebooting/wiping and reflashing would solve the issue for a period of time. If anyone has any advice or the same issue with a fix, it would be much appreciated. Thanks in advance.
*Idk if it matters, but I'm hboot 1.4, zagg invisishield screen protector on.
Also, the touchscreen issue only happens at the bottom center of the screen - where the lock ring is located.
Update: I nand backed to stock rom, no issues for about 24 hours, started happening again. Any thoughts anyone??
Might be a hardware issue. If it keeps occurring I'd suggest taking it in to be looked at. Or you could try reflashing your recovery and doing a full data wipe and flash a stock rooted rom and see if that helps. Hope it does. Good luck.
Locked & Loaded
""shooter on Deck""
Thanks, I'll try reflashing my recovery tonight. It seems to be hardware related, but the temporary fix (data wipe and flash Rom) is what confuses me. I just hope I don't have to send it in and get a refurb with hboot 1.5.
Also, when I do super wipe, should it automatically boot into recovery? It just hangs on the white HTC screen, and I have to.pull the battery to get into recovery. And after I install a Rom, why does it keep my some of my same settings, like the wallpaper and ring volume, and not go to the defaults? I am he if the super wipe is actually doing its thing or not.
Well if your doing a super wipe and it still keeps some of your old settings of a prior rom then I'd suggest trying a different wipe method or redownloading the the super wipe zip, you might have gotton a bad download. As far as if it's supposed to boot right into recovery that I don't know because I don't use any wipe method but the recovery. It hs always worked for me. Try reflashing your recovery and wiping with just the recovery options. Wipe data "complete factory" ,cache and davlik-cache. Then try flashing a stock rooted rom. Or if that doesn't work try the official ruu.
Locked & Loaded
""shooter on Deck""
b1gsby_02 said:
And after I install a Rom, why does it keep my some of my same settings, like the wallpaper and ring volume, and not go to the defaults? I am he if the super wipe is actually doing its thing or not.
Click to expand...
Click to collapse
Well it keeps your wallpaper because Google syncs it with your Google account. That's normal. But as for everything else, it sounds like a hardware issue.
I'm having the same problem on my HTC Flyer and flashing a new ROM or restoring an old backup won't fix it anymore.
Sent from my PG86100 using Tapatalk
I flashed twrp 1.1.1 over 1.0.3 and did a data wipe, cache and dalvik. Flashed a rom and so far so good. I'll see if I can go more than 24 hrs without an issue. If it's a hardware issue, I don't understand why flashing a new rom temporarily fixes the issue, and since the issue started right after I flashed a new rom. I'll continue to update on here and hopefully the reflashing of recovery helps - thanks laie.
Didn't know wallpaper was synced with google account - thanks gumby
Gumby63 said:
I'm having the same problem on my HTC Flyer and flashing a new ROM or restoring an old backup won't fix it anymore.
Click to expand...
Click to collapse
Did you do anything else to try fix the problem?
b1gsby_02 said:
Did you do anything else to try fix the problem?
Click to expand...
Click to collapse
I'm not sure what else to do. I suppose I'm stuck with contacting HTC about a repair. I've done a little bit of research and some people having similar problems have said that it could be a problem with the digitizer. But most explanations were very vague so I'm still not sure what I'm going to do.
Sent from my PG86100 using Tapatalk
Well you should be good to go. Post back in 24hrs with what's going on. Glad your running ok for now.
Locked & Loaded
""shooter on Deck""
Phone was fine all last night and this morning. Early afternoon it started acting up a little bit. Nothing like it used to, but I notice when I set it down or shake the phone a little, it will trigger the issue. So it's more than likely hardware related. Does anyone know Sprint's policy on fixing a phone that is rooted? I am jw if I should revert back to s-on before I go to a Sprint store to have them look at it. I don't know if they check that or not. Usually the first thing they always do is make sure everything is up to date too. Any insight is appreciated, thanks.
I'm in the same boat. Touch screen freaking out, rebooting fixes it for a short time, then it does it again. I'm going to take it in to sprint today and first ask them if they care if it is rooted.
Rob the plumber said:
I'm in the same boat. Touch screen freaking out, rebooting fixes it for a short time, then it does it again. I'm going to take it in to sprint today and first ask them if they care if it is rooted.
Click to expand...
Click to collapse
Please update us after you talk to Sprint. I am curious to what they say about you being rooted and what the problem may be. My phone has been running fine for awhile now. After I reflashed recovery, data wipe, flashed rom, it acted up for a short while about 12 hours later. It's been almost 24 hours since it last acted up and has been fine so far.
Rob, just wondering if you talked to Sprint yet?
Also, does anyone know if I should go back to 100% stock and S-on before bringing my phone into Sprint? They always seem to update everything, and if there is an update, they usually tell you that's the reason why your phone isn't working the way it should.
UPDATE:
I went back to 100% stock and S-ON following this guide: http://forum.xda-developers.com/showthread.php?t=1194053 Then I went into my Sprint store, told them about the issue, and the first thing they did was asked if I had reset the phone and they checked to see if there's any updates available. The phone started to act up again while they were looking it, luckily, because they have to replicate the issue before they can fix the problem. They said it was probably the screen and they were going to replace it. They had me come back an hour and half later, told me they tried replacing the screen and that wasn't it. They didn't know what was wrong, but concluded it was a bad phone. They replaced my phone with one that someone returned within their 30 days. It's not a refurb, but not a brand new one either. I had to pay $35 for the service charge for fixing my phone. I hope this helps anyone who's having the same issue.
Of course my replacement phone has hboot 1.5.
I have not been to sprint yet. I swapped batteries and it had not acted up since. Strange. I had already pulled the stock battery a bunch of times and it would be fine for a half hour or so, then flip out.
Maybe my battery was bad.
Rob the plumber said:
I have not been to sprint yet. I swapped batteries and it had not acted up since. Strange. I had already pulled the stock battery a bunch of times and it would be fine for a half hour or so, then flip out.
Maybe my battery was bad.
Click to expand...
Click to collapse
I have tried a few different batteries, and it didn't seem to matter. Maybe your situation is different. Hopefully that fixes your issue!
My issues have returned. Off to the sprint store!
Rob the plumber said:
My issues have returned. Off to the sprint store!
Click to expand...
Click to collapse
Good luck! Did you revert back to stock and s-on? Or are you going to tell them you're rooted?
I think I'm going to just put a stock ROM on it and ask them first before I hand over the phone.
I've experienced a problem with my Atrix actually quite randomly one day. While on jokersax's CM9 KANG ROM my touchscreen and capacitative buttons became unresponsive at a seemingly random time.
I've tried to wipe dalvik cache, reflash the ROM, wipe to factory settings and then reflash the ROM, even tried the PDS partition fix but nothing has worked.
I don't know what to do now... can anybody help from here? Thank you so much!
After trying all that I would start wondering about the hardware not the software
Hit thanks if this was helpful
Sent from my ics(tablet UI)+darkside dualboot MB860 using xda premium
Same problem here
giants3b said:
I've experienced a problem with my Atrix actually quite randomly one day. While on jokersax's CM9 KANG ROM my touchscreen and capacitative buttons became unresponsive at a seemingly random time.
I've tried to wipe dalvik cache, reflash the ROM, wipe to factory settings and then reflash the ROM, even tried the PDS partition fix but nothing has worked.
I don't know what to do now... can anybody help from here? Thank you so much!
Click to expand...
Click to collapse
Hi, you just described my exact problem. I'm using GingerMod 2.3.6 # 9 but I can't remember if I had this problem with the French ROM, that was my first Custom firmware. The only way to make it back to normal in my case was pulling out the battery and, recently I discovered that "adb reboot" worked too, so, if I'm not near a PC I need to pull the battery...
I'm afraid it's a HW problem, since my warranty was voided almost a week after I got the phone. Hopefully someone could post something that can help us.
racheado said:
Hi, you just described my exact problem. I'm using GingerMod 2.3.6 # 9 but I can't remember if I had this problem with the French ROM, that was my first Custom firmware. The only way to make it back to normal in my case was pulling out the battery and, recently I discovered that "adb reboot" worked too, so, if I'm not near a PC I need to pull the battery...
I'm afraid it's a HW problem, since my warranty was voided almost a week after I got the phone. Hopefully someone could post something that can help us.
Click to expand...
Click to collapse
I had this same problem and eventually my screen wouldn't work no matter what. I tried all the same things you guys did to no avail. I just flashed a stock fruitcake [couldn't find original recovery] and sent it in to Moto. They just got it a couple of days ago and I'm still waiting to hear back from them. Hopefully they look past my software modifications and realize that it's obviously a hardware issue.
When I was on miui rom a few months back, this problem was very small and almost never happened.
Back to cm7 nightlies and it happens all the time.
Just happened. Lol
Sent from my MB860 using XDA App
Same problem..
Flashed Turl's CM9, experienced a crash and 30% of the screen has become unresponsive since... It sucks and I need proof of purchase in order to send it in.. Too bad I bought it second hand.. Motorola... never again.
Me too. I've been blessed by unresponsive capacitive buttons. I was looking on how to edit an ICS Rom to include on screen buttons, but I just settled on downloading Button Savior to save time.
Is it possible that there is a bad connection inside the phone that I could fix by myself?
If someone knows how to make a ROM I would love if there were an on screen keyboard ROM (fingers crossed!!!).
F word... same problem for me.. i dont think it is hw because i just got my phone back from motorola for a dead touch zone repair. it never became unresponsive until i put cm9 on it... WE NEED A FIX!!!! i cannot use my phone at all. pds fix didnt work for me either
A small part of my screen does not work. The part above the menu button. It has been this way for a while and the phone is usable. I can't type w,e,s,z and the comma in portrait mode. I thought the digitizer was damaged but last night everything started working and did so for quite some time until I charged my phone. After that it has been the same. Anyone ever have this problem before and could someone suggest a solution?
PS: The pds partition fix did not work.
Sent from my MB860 using XDA Premium HD app
What caused this? Did you recalibrate the screen with aroma installer?
Sent from my MB860 CM7.2 RC3 36p Radio
darkhokage said:
A small part of my screen does not work. The part above the menu button. It has been this way for a while and the phone is usable. I can't type w,e,s,z and the comma in portrait mode. I thought the digitizer was damaged but last night everything started working and did so for quite some time until I charged my phone. After that it has been the same. Anyone ever have this problem before and could someone suggest a solution?
PS: The pds partition fix did not work.
Sent from my MB860 using XDA Premium HD app
Click to expand...
Click to collapse
There are random reports of Jokersax's CM9 causing issues, and my phone is currently out on warranty repair with the same issue (dead area in digitizer). I have also heard that Motorola used crappy digitizers in the Atrix, and for this reason rolled the Atrix 2 to market quickly. All of these theories are unsubstantiated.
I tried the PDS fix (after backing up my PDS partition), a Google Play screen fix solution, flashing different ROMs on a fully wiped phone, SBF'ing to stock, and another calibration solution I found on XDA, but none worked. At that point it was back to Motorola with the phone. Hoping for a 2 week TAT. Good luck.
Soldier-2Point0 said:
What caused this? Did you recalibrate the screen with aroma installer?
Sent from my MB860 CM7.2 RC3 36p Radio
Click to expand...
Click to collapse
I don't know. This happened a few months after I bought the phone. Since I am in Pakistan, the phone came without the international warranty and repairs are not that easy. Up until a day ago, when everything started working, I thought that the digitizer was broken but now I have started to think differently.
Sent from my MB860 using XDA Premium HD app
tobnddl said:
There are random reports of Jokersax's CM9 causing issues, and my phone is currently out on warranty repair with the same issue (dead area in digitizer). I have also heard that Motorola used crappy digitizers in the Atrix, and for this reason rolled the Atrix 2 to market quickly. All of these theories are unsubstantiated.
I tried the PDS fix (after backing up my PDS partition), a Google Play screen fix solution, flashing different ROMs on a fully wiped phone, SBF'ing to stock, and another calibration solution I found on XDA, but none worked. At that point it was back to Motorola with the phone. Hoping for a 2 week TAT. Good luck.
Click to expand...
Click to collapse
I guess I will just have to live with it. The incident where everything started to work still gives me hope though. I will keep on trying and let you guys know if I make progress.
Sent from my MB860 using XDA Premium HD app
I had the same exact issue. If you still have warranty, send it in. This is a well documented problem.
If you have unlocked the bootloader, just flash the proper sbf back to stock.
That's what I did, and they sent me a brand new phone.