I bought my Prime a week ago and the only problem I've had with it was that it kept locking up and rebooting. No screen problems at all.
Just now I placed it on my bed and it slid off and fell on the ground which is about a 2 - 2.5 foot drop. After that, it seems like my screen is broken. When I press the power button, nothing happens. If I press where I think my screen lock is at and try to unlock it, I hear the unlocking sound. I also hear a sound when I click where my notification tray is at. Even rebooting(by holding the power button and guessing where the "Ok" button is at) doesn't do anything, I don't even see the boot images.
So it seems like my screen is broken. My question is has this happened to anyone else? Where you able to fix it or did you have to send it in? If you sent it in, did you send it to Asus or return it to where you bought it from?
Try hard reset using the hole on the left of the tablet.
It's on page 3 of the manual.
Related
i just recieved my evo 3d today threw ups. and i noticed my power button is hard to press to turn the screen off... anyone else ran into this problem?
The button is built into the battery cover so remove it and place it back on.
Sent from my PG86100 using Tapatalk
make sure your battery door is completely on and snapped in the correct spots.
i have issues where either the power button is way too easy to press or way too hard. hopefully a new case will solve that.
I had a badly dysfunctional power switch with my first 3VO, I have since exchanged it for a new one.
And, no, in my case it was not the battery cover-power switch interface, it was the switch itself. I removed the cover and directly pressed it. Strange thing was, with mine, if I removed and replaced the battery, I could get one or two presses that registered, otherwise nothing -- no wake/sleep, no power off/on.
My wife and I both have Evo 3d's and her power button is way easier to push than mine. I switched the back covers between the phones and the problem followed the cover. I looked at both and the power button on my cover isn't molded correctly where it pushes on the phone. It is shorter so it sits further in the phone and doesn't work quite right. I called HTC and Sprint and there isn't a replacement cover available yet so they are going to switch out the phone.
I had a power button issue, where if I pushed the button, it would come up with the shutdown menu and no option just turn off the screen. Was in the process of going take it back for a replacement and found that when I removed the case to switch the memory card that my one was working as it should. The hardness went away and the option to turn off the screen came back. Strangest thing I seen since it truly seemed like a hardware issue.
i am going to check a few out in store and see if mine is like what you describe. To me its set pretty low and the button doesnt stick out very far.
Mine sticks out pretty far... isn't easy, or hard to press. I guess i got lucky.
Mine is really touchy, when I press it to lock the phone it sometimes goes to the shutdown popup. Sorry this post wasn't more helpful to the op, lol, just sharing.
Ok, so my girlfriend dropped her phone and cracked the screen, I ordered a new LCD/Digitizer assembly and everything seemed fine. She then realized that it had a dead line while playing Draw Something. I sent back and just received a new assembly and installed it. Ever since I installed it the screen will occasionally black out and lock up. It takes forever for screen to come back up and seems very random in how long. I try powering off and on to no avail. Once it does come back I get an error log in the notification pull down saying it just rebooted form an unexpected reboot error and I have sent this notification 3 or 4 times.
Things I have tried.
Taking apart and checking all connections as well as cleaning screen on inside and out where proximity sensor goes. I am seriously at a loss, it seems to work for a while on a fresh(actual battery pull) and work fine until it just freezes no button push except power button which shuts off screen and then never comes back except for the captivate buttons on the bottom. I have searched for answers but haven't found anyhing like before.
Thoughts?
Thanks,
Kevin
I know that feel bro.
KKellett said:
Ok, so my girlfriend dropped her phone and cracked the screen, I ordered a new LCD/Digitizer assembly and everything seemed fine. She then realized that it had a dead line while playing Draw Something. I sent back and just received a new assembly and installed it. Ever since I installed it the screen will occasionally black out and lock up. It takes forever for screen to come back up and seems very random in how long. I try powering off and on to no avail. Once it does come back I get an error log in the notification pull down saying it just rebooted form an unexpected reboot error and I have sent this notification 3 or 4 times.
Things I have tried.
Taking apart and checking all connections as well as cleaning screen on inside and out where proximity sensor goes. I am seriously at a loss, it seems to work for a while on a fresh(actual battery pull) and work fine until it just freezes no button push except power button which shuts off screen and then never comes back except for the captivate buttons on the bottom. I have searched for answers but haven't found anyhing like before.
Thoughts?
Thanks,
Kevin
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Click to collapse
I've actually had this exact same problem with my phone. I haven't replaced the screen but ever since the update my phone will do what hers does. It will freeze after a bit of use and I cannot do anything with it but do a simpull and then it will work again for a bit. I haven't been able to fix it. I have done factory resets, had the store reflash the software and yadda yadda yadda. I'm havinh my phone replaced now but it's frustrating not being able to figure out how to fix it when I feel like it should be fixable since it literally didn't even start until minutes after I installed the update.
It sucks.
This has been happening more often the past week or so.
I'm running the late-December-2012 "Energy ROM" release, and from time to time the touchscreen goes all wonky on me. It seems random but is happening more often as time goes on.
I can, for example, tap to open my Gmail account, but then holding my finger down in one spot in the message list will cause it to scroll down, scroll up, select and deselect different messages - sometimes when I tap on a message it registers somewhere else altogether.
I did apply a Skinomi skin not too long ago, so I'm wondering also if it's interfering somehow. I thought it was lotion having come off my hand once, mimicking another finger, but now it happens even when totally dry.
Anyone else find this one?
Thanks,
R
Is it plugged in or laying on a wire that is plugged in?
Sent from my LG-SU760 using xda premium
It is plugged in when it happens - I generally leave it plugged in at home - but not always.
Unless you count 'plugged in' as in, attached to the dock.
I pulled off and replaced the skin yesterday, I think I did a better job on the 2nd time through.
rprussell said:
It is plugged in when it happens - I generally leave it plugged in at home - but not always.
Unless you count 'plugged in' as in, attached to the dock.
I pulled off and replaced the skin yesterday, I think I did a better job on the 2nd time through.
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Click to collapse
sometimes being plugged in to power source from wall or laying on a wire that has power to it will cause touchscreen to be erratic. get it away from power it will be fine.
rprussell said:
This has been happening more often the past week or so.
I'm running the late-December-2012 "Energy ROM" release, and from time to time the touchscreen goes all wonky on me. It seems random but is happening more often as time goes on.
I can, for example, tap to open my Gmail account, but then holding my finger down in one spot in the message list will cause it to scroll down, scroll up, select and deselect different messages - sometimes when I tap on a message it registers somewhere else altogether.
I did apply a Skinomi skin not too long ago, so I'm wondering also if it's interfering somehow. I thought it was lotion having come off my hand once, mimicking another finger, but now it happens even when totally dry.
Anyone else find this one?
Thanks,
R
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Click to collapse
This has started happening for me aswell at random. I don't have any skin on it or plugged in. Do you know if I can send it to ASUS to see about repairing it even though I have unlocked the bootloader?
whycali said:
sometimes being plugged in to power source from wall or laying on a wire that has power to it will cause touchscreen to be erratic. get it away from power it will be fine.
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Click to collapse
Well - with a sample size of one, this seems to work.
I was having trouble scrolling through a large list of items, it was jumping all over - I unplugged the dock from the wall charger, and it smoothed right out.
So - thanks to whycali again!
R
hey, everyone...
quick question to see if anyone has come across this particular issue.
i've been running dirty unicorns, toast kernel alex uses for that rom.
woke the phone up yesterday am after spending the night on the charger.
still plugged in, i checked the time.
pushed the power button again to put it back to sleep.
nothing...the screen stayed on, but frozen.
unplugged it from the charger, screen powered down.
haven't been able to get the screen back on.
strangely, the home, menu, back and search buttons do manage to light up, though.
oddly, enough...the phone still works normally.
i can guess as to what my security pattern is, hit the magnifying glass to power up google now and ask it questions.
i can also receive phone calls and swipe to take or hang up the call as usual.
once on the call, i can guess as to where the red bar is for hanging up.
phone works like normal...as long as i can guess as to where everything is.
also, when in lock screen mode i can side swipe to get to the camera and take pictures.
so, essentially, screen doesn't work...but, it still recognises and accepts touch input.
i just can't see a damn thing.
any idea?
took it to a sprint corp store and they changed the housing for me...for free.
changed the screen, top housing, etc.
they said it looks like it might be the board.
any ideas beyond that?
thanks again, everyone!
also, on a weird note...my battery is bulging in the middle.
i guess it's on the way out...with everything else.
I've had this phone for years and am having this issue too. Anyone have an idea?
yeah, it turns out that my screen's fried.
at least that's what the sprint tech told me.
pretty much everything works perfectly.
impeccably...i just can't see it.
i guess that's it for the phone unless i want to replace the screen.
they're rather inexpensive...depending on where you source it from.
Had to do a battery pull last night. Had my phone in my pocket for probably an hour, when I pulled it out the screen was black. LED would flash ocassionally and I think I heard a text so everything was fine except the screen. I have Always On off, and I require either fingerprint, a pin, or OK Google voice recognition to unlock.
Tapping the screen, hard pressing or fingerprinting the power button, volume buttons all did nothing. I guess there's a dialog for powering off the device so holding the power button didn't reboot it either. Eventually pulled the battery and it rebooted fine.
Anyone else had this? Pretty disappointed. Haven't installed any new apps in the past few days. I've heard (and had once) a related issue where the phone takes a lot of presses to turn on the screen—in that situation, Always On is on, it's in your pocket so the phone detects and turns off Always On, and for some reason when you pull it out it very infrequently takes a little while to come on. No idea if they're related.
Do you have a screen protector, skin or case installed? Maybe it's causing issues with the sensors in combination with something else?
raynan said:
Do you have a screen protector, skin or case installed? Maybe it's causing issues with the sensors in combination with something else?
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Click to collapse
Have a case and a glass screen protector but they are not new.
Sent from my LGLS992 using Tapatalk
This just happened to me yesterday. Dropped the phone, and it stayed on but the screen is completely black. I opened it up and tried re-setting the display ribbon cable, but that didn't do anything. Anyone have any ideas what the problem might be?